Sofitel Berlin Gendarmenmarkt Hotel 5 stars

I had a very nice stay at the Sofitel. Everything went smooth from check in to check out.

Everything was very nice. Just a small thing to improve unfortunutly the terrace in my room was not clean (with lot of birds dust, including in the chairs) and I coud'n t use it.

Welcoming and well located hotel. Service pleasant and efficient. Room well designed and had good facilities. I would have liked a kettle and the making facilities- but maybe that's because I'm British! Breakfast very good.

I stayed one night. The room was small, but very nice. Everything was in its proper place and well organized. The hotel staff were lovely and helpful.

The Sofitel Berlin Gendarmenmarkt is one of my favourite hotels in the world. It is stylish but in a solid, reliable (dare I say German?) sort of way. The service is amazing: nothing seems too much trouble, whether it is moving you to a different room because there was a bad smell in the one you were first allocated, or bringing you a little tube of Lanvin body lotion at 10.30pm because there wasn't any in your bathroom. Every little detail has been thought of and taken care of; look out for the little wooden knob on the wall by the side of your bed: if you pull it, it starts a music box which plays Lili Marlene or other tunes associated with Berlin. I wouldn't miss the buffet breakfast for the world - it's full of delicious and high-quality ingredients, same as throughout the hotel, from the cucumber water (in summer) or herbal tea (in winter) available in the lobby while you check in, to the scrumptious tartufo chocolate welcoming you on your bedroom desk. Can't wait to go back - I wouldn't stay anywhere else in Berlin.

concierge was excellent

Lovely welcome when we came into hotel. Happy to help whenever asked. Very professional.

very supportive, friendly staff. Nice Room (201) with spectacular view. parking in teh garage around the corner

Dear Sofitel. I have stayed in many of your hotels and I general a very satisfied customer :-) It was my first visit at Sofitel Gendarmenmarkt, and I must say i'm not impressed by: - The bar and missing café facilities: - the bartender could not make any known cocktails. Take a look at Sofiel Alter Wall Hamburg, - they have a great bar and café. - The rooms: our room was very old and refurbished. I could really recommend an upgrade and maintenance of the rooms. I must say, it was not like other Sofitels.

We enjoyed four nights here. Our deluxe room was looking into the courtyard and nicely appointed. However, the logistics of the bathroom were difficult. There should be a different configuration as the door to the toilet when opened prevented entrance to the bathroom. The reception staff helped us quite a bit. They were wonderful.

Incredibly comfortable. I love the fact that the hotel was no fuss, but very sophisticated at the same time. Location was perfect for the combination of business and pleasure scheduled for my stay in Berlin.

The staff were friendly and the breakfast was excellent!!!

Friendly staff, nice hotel, good breakfast

Very helpful staff at reception who effortlessly sorted out my booking error. Central location with pleasant view onto Gendarmen Markt. For a Sofitel, I found the breakfast range a little limiting and the service 'so-so'. I was a little disappointed with the gym, too, as it did not even have a rowing machine and generally limited machinery. Having said this, it did not seem to be heavily used. The room was fine, though the bathroom on the small side for a Sofitel.

Some aspects could have been happy. Asking for late checkout of 2-3pm as my conference ended late, was turned down. Disappointing considering I had stayed there at the Sofitel for 7 days straight. Also, for the last night of my stay on 29 April, I wanted to transfer my booking to my colleague. I was told he had to pay 10Euros as his room was slightly bigger than mine. Not classy at all.