Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

4.5/5 1,558 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,241 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,558 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Melpo A. Families - 11/08/2018 AccorHotels certified review
« Dissatisfied »

During check in the hotel authorized my card with the amount of 300 euros which are not relised as yet (2 days after check out). Also the hotel didn't email my invoice as yet despite that I called the same day after check out and asked for it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dear Mrs A.,, I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. I released the blocked amount from you credit card. It returns automaticly after 28 days but I did manually. From our side it is solved. Please check you bank account. I already send you the invoice via email today. I used the email adress from your LeClub profile. Please let me know if you have any other notes for me. You can contact me directly under: h5… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliane Kronfoth Shiftleader Front Office

Gracia L. Couples - 09/08/2018 AccorHotels certified review
« Top location »

We thoroughly enjoyed our stay. The only downer was the 3rd floor room with a courtyard view was a view of the roof of the courtyard. There was hardly any natural light and found the room quite dark. I’m sure it a one off thing but check your laundry as one of our unused towels had dried blood. It was a very nice stay and would recommend to friends and family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am very sorry for the towels; please allow me to express my apologies. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Frances Couples - 08/08/2018 AccorHotels certified review

The location is excellent,juz the room is a bit small. The air conditioner didn’t work well in our room, we acknowledged the hotel staff and they immediately arranged room change and upgraded the room for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., I certainly do not want T. miss the opportunity of thanking you so very much for your friendly note and your answer T. our guest online questionnaire. It is a great pleasure for all of us T. hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able T. fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Indra Friends - 08/08/2018 AccorHotels certified review
« Good. »

Overall experience was good, however, the wifi signal in my room was not that great and sometimes I didnt get any signal at all. It is also surprising to me that there is no coffee machine in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. Indeed, in the smaler categories unfortunately we don´t have a coffee machine, it is just up to the luxury categorie. For the next time I can make a note that you prefer a cooffe machine and if we have one extra available we can put it in your room. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Juliane Kronfoth Shiftleader Front Office

David O. Families - 08/08/2018 AccorHotels certified review

Great location and stylish hotel, the only opportunities we saw were to stop housekeeping from removing the room key card in the hot summer as air conditioner stops. Also breakfast was good but dinner at restaurants would benefit from some vegan options.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you for the note withe the vegan options, I will pass this to the restaurant. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Salam M. Couples - 08/08/2018 AccorHotels certified review
« Lovely and comfortable »

Room and bathroom were adequate, clean and just right. The front desk Patrick and Juliana were v helpful. And for breakfast service, Estrella Perez was very nice and accommodating. They made our stay v comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Misses M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Anonymous Business - 07/08/2018 AccorHotels certified review
« Very pleasant stay - friendly staff and great location. »

All well - friendly staff, great location and the rooms are great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Mary B. Couples - 06/08/2018 AccorHotels certified review
« The Best Hotel Experience Ever! »

The service, the room , the decor, the food and the location were absolutely top notch. We would also like to comment that Victoria was exceptional at providing information and service. The location was great with easy walk to transportation, both bus or train. The options for breakfast and the service were well worth paying the extra for the food considering that the hotel room is very well priced, but certainly a luxury hotel. We were at the Sofitel, Gendarmenmarket location which was near excellent restaurants and near many of the sites we wanted to see. This was also a beautiful but more quiet area, without loud street bands. Beautiful shopping areas, and wonderful historic sites.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Barrie W. Friends - 05/08/2018 AccorHotels certified review
« A pleasurable experience. Staff were outstanding. »

Staff were very courteous and helpful. Room was adequate, however the desk position was cumbersome. WiFi connectivity was difficult due to one password per appliance (not explained until IT support was involved) Restaurant was expensive, however less expensive options were available within walking distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I would be very thankful if you could give me further details concerning your validation. That would allow analyzing the issue. My direct e-mail is as follows: h5… I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Juliane Kronfoth Shiftleader Front Office

Nancy Couples - 05/08/2018 AccorHotels certified review
« Excellent location, but room left a lot to be desired »

Hotel in excellent location. Staff and cleanliness very good as was the restaurant although breakfast quite expensive. Unfortunately our room was not up to standard. Room was small,, dark with dated decor and furnishings. Ceiling light bulb blown and water stains on the ceiling in entry. Most disturbing though was the quality of bed linen. Very old and worn - not up to usual Sofitel standards. Pillow slip had a rip in it. (Photos can be supplied if required). This room was certainly not what I would have expected to be given considering we are Accor Plus members. Makes one question the value of subscribing to this Club. Friends we travelled with are not Accor Plus members and were given a room larger (with balcony) and fat superior to ours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. It is a great pleasure for all of us to hear, that our team was able to fulfil your expectations. I am sorry that your overall experience did not meet your expectations; please allow me to express my apologies. As you had two rooms together with your friends we upgraded both rooms from the Classic Room to the Luxury Room. We thought we were doing something good for your all. Our rooms with a balcony are limited and unfortunately it was not yours, we should have kept an eye on that. I have already passed on your feedback to our general manager and the executive housekeeper; they will work on an improved strategy. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. As a sign of our apology I have noted a free upgrade in a suite, according to availability, for your next stay. Wishing you all the best, I remain Yours sincerely, Julia Shiftleader

Michelle M. Families - 02/08/2018 AccorHotels certified review
« Fantastic hotel in great location to explore sites of Berlin »

We enjoyed everything about this hotel. The staff were pleasant and very helpful, the room was comfortable.and we enjoyed the spa. The only point 5hat could have been improved was the aircon. We were in room 403 (junior suite) and the system was loud and did not cool that well. The view from the room though made up for the small issue. We will definitely return for another visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. We are looking forward to greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Vipul M. Business - 01/08/2018 AccorHotels certified review
« EXCELLENT!! »

Very happy to have stayed at the Sofitel and am looking forward to come back soon. My personal thanks to all the staff who were extremely helpful and friendly. Best /. Vipul M.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Iain Couples - 01/08/2018 AccorHotels certified review
« Perfect hotel for the price »

Booked for a birthday celebration the hotel was perfect for the trip. Clean, tidy and well presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Cjt Couples - 01/08/2018 AccorHotels certified review
« Great location, very nice hotel »

Easy check in, clean room, great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Sarah Business - 01/08/2018 AccorHotels certified review
« It was a flawless experience. »

It was a flawless experience from the moment I checked-in. Beautifully mannered staff. I received an unexpected upgrade upon arrival (thank you!) and my room was quite stunning. Breakfast was beautiful. I could have grazed all day, and again the waiting staff were fabulous. I only wish my stay could have longer!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Ekaterina Couples - 31/07/2018 AccorHotels certified review
« Great service »

It was my birthday so my boyfriend organized breakfast in room, also ordered flowers (very good selection of the hotel). We got bottle of sparkling wine and small cake as well. I think overall stay was perfect. Sad that you dont have a small pool, it would be a great accet during hot summer days. Great location, we have enjoyed staying at the balcony before going to sleep. Went to hotel restaurant, was a good dinner as well.

Kiwi Business - 30/07/2018 AccorHotels certified review
« Excellent hotel in a central, yet quiet "sqaure" »

Highly recommend staying here ( I certainly will if back in Berlin) - excellent location (for business or leisure) and very central to seeing all key Berlin sites. Great service and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Chris Couples - 29/07/2018 AccorHotels certified review
« Mr »

Great location, lovely room, friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Aoife R. Couples - 26/07/2018 AccorHotels certified review
« Excellent, Friendly staff »

Attention to detail was excellent - lovely warm welcome and they noted it was our anniversary. Lovely room with a view

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

B. Business - 26/07/2018 AccorHotels certified review
« as usual all perfect staff great but internet service not efficient »

really would like better access to internet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

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