Sofitel Berlin Gendarmenmarkt Hotel

Very nice hotel. Very helpful front desk staff. Comfortable room. Fantastic location. To have spent >US$300 for a basic room, though, and not have breakfast automatically included feels like being nickle-and-dimed by an otherwise class act. You really should consider giving the reception desk greater flexibility - and encouragement - to throw in breakfast for people who book relatively late at high rates.

I honestly don't remember the last time a group of hotel employees made me feel this welcome.

very friendly and helpful staff, good location

We stayed at the hotel for two nights and absolutely loved it. The staff was very friendly and helpful. The room was lovely with a great view of the Gendarmenmarkt. We would definitely recommend the hotel to others.

Weekenden enjoyed our stat at The Sofitel Gendarmenmarkt. The only Thing we could asked for other than what we got is the possibility to chance the languede on the television

The service in the hotel from all members of staff was very good. I should mention in particular Nicholai Laaser, the Concierge for his thoughtful and helpful advice. As always the Sofitel beds, sheets and pillows are most comfortable. The quality of the breakfast ingredients was noteworthy. We have always stayed in the Mitte district and the hotel is in the best location in Mitte.

Good, somewhat cold atmosphere. missing a lounge.

Excellent friendly team Fantastic rooms Great Service Extremely well located Only slight negative was the gum needs more hand weights LVerall we had a fantastic stay and would return.

Only comment: Please do a better job catering to business travelers. We are overworked and sometimes need really nimble resources. I am a very difficult, abrupt, high energy and dismissive person. I know it. I am sorry I was abrasive to your staff. But I had internet issues and stress from needing a work space and I bet Sofitel could help you guys address this.

A special hotel with special people. From welcome to departure the staff were outstanding Special thsnk you to the breakfast lady who organisef the wonderful teapot

I always wanted to try the Sofitel at Gendarmenmarkt as I love the location. Sadly, the Sofitel missed to adapt the fantastic historic atmosphere. Modern interior and architecture can match very well with historic places if materials, colors, light and decoration are well selected. While the lobby is quite nice with open space, light, fitting materials, I experienced the rest of the hotel (elevator, floors, room) like cold office space without love to detail. Comfort of the room was very good but just looking at the cold metal ceiling lamps made me feel disappointed. Some parts are truly 5-star but many details didn't match and felt like standard business hotel mass design. From a hotel located at such individual and unique historic spot, I expect more individualism. I didn't visit the restaurant but in general there was no typical hotel lobby atmosphere with wide rooms and generous seating space. I didn't notice a hotel bar.

Our Jr. Suite was wonderful! It was so large and comfortable, with every amenity we could ever need. The service throughout was outstanding, especially at the reception desk. All your recommendations for our private tour (which was outstanding), restaurants, etc. were very helpful. Thank you for our chocolates, etc. that were delivered to our room.

From check in to our departure, everything was flawless. The room was very large and spacious and immaculately maintained. As well as tastefully furnished. But....best of all was the service. The staff were all so welcoming and helpful, no matter what our questions or requests were. If you are looking for a first class experience in a perfect location, this is the place. Thanks again to everyone at Hotel Sofitel.

The hotle is well situated. The staff is highly competent and friendly. The room, and the bathroom in particular, is too small for a double occupancy.

Our experience was perfection! The hotel staff helped us at every moment we needed them, and the room was beautiful and exquisitely comfortable.