Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

4.5/5 1,614 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 30  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,761 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,614 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
John F. Business - 10/01/2019 AccorHotels certified review
« Disappointing experience »

The location is very convenient, and the welcome desk was friendly and efficient. The windows open and so I could get fresh air in the room, which was very nice. The shower head is clogged and needs attention. The handheld shower worked well. But water leaked all over the bathroom. When I left my room the next morning, I had to spend several minutes trying to undo the chain lock on the door -- the cover was loose and so the chain was too short to open. This is very dangerous in case of an emergency. When I returned to the room in the evening, the room had not been cleaned. I called and the front desk offered to have someone come up promptly, but I wanted to go to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. I will discuss all the Points with my colleagues from the housekeeping and technician department. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. As a sign of our apology I have noted a free upgrade for one of our Prestige Suites, according to availability, for your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Claude F. Families - 10/01/2019 AccorHotels certified review
« A great place »

Perfect location with a beautiful view. Very well connected to the public transport network. Walking distance from the Museum Insel and Nikoleiviertel. Very nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Selim T. Families - 07/01/2019 AccorHotels certified review
« Very good »

Very good stay, excellent concierge who gave us many great addresses and was so kind and helpful but our suite could be better in term of room service . Will come next time for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thome, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Couples - 06/01/2019 TripAdvisor review
« a great hotel in a great location »

Very nice hotel with all you can expect from a 5 stars hotel. personnel very kind and always available. rooms are really good and clean. excellent breakfast. the wellness center is also very good.The location is close to almost all the most beautiful places in Berlin and at walking distance to the public transports stations.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour minverni, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again soon. Sincerely, Angela Lilienthal General Manager

David Families - 04/01/2019 AccorHotels certified review

Good location, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Louise Families - 04/01/2019 AccorHotels certified review
« Good hotel, great location »

Friendly and efficient staff. Good breakfast but on one day they tried to charge us for the third person when it was already paid for. Room clean and comfortable but housekeeping a bit hit and miss, often done late in day when we were back. One bottle of water for three people is not enough and two coffee cups for thee people is not good service. Bottle of bubbly on NYE was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you also for your Feedback regarding the Housekeeping. We I will speak about this with my colleagues from the Service and Housekeeping directly. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Rogério S. S. Couples - 03/01/2019 AccorHotels certified review

Absolutely flawless. Everything was perfect. Nicolai being the best concierge we’ve ever been across with. Outstanding professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Couples - 03/01/2019 AccorHotels certified review

Great but did not like the glass toilet door

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Lee Couples - 03/01/2019 AccorHotels certified review
« Great accommodation, great staff, great location.....concierge Nikolai was the best »

Concierge Nikolai was the most important and impressive positive in a generally great stay. He went above and beyond at every point, writing before we arrived to arrange / offer options for activities during our stay. He personally checked our booking for dinner on New Year’s Eve, by going to the restaurant itself...thus ensuring no hiccups for that special night. Can’t say enough about this person

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Marijke D. S. Friends - 03/01/2019 AccorHotels certified review
« Average service compared to the normal Sofitel standard and earlier experience in your hotel »

Nice hotel as always but I booked and prepaid 2 rooms, one on my name and one for my friend Dirk V.. We asked to put the invoice for the extra costs for the 2nd room on the name of Mr. V.. For some reason also my invoice was put under this name and the reception was unable to change it. The reception also debated that the rooms were not prepaid..... Moreover with the booking I requested a free upgrade in view of my Le Club gold status and did not receive one. In the Aigner restaurant they started to discuss the drinks we could have - they firstly claimed no alcoholic - for the free vouchers we received. A bit disappointed about the overall service we received this time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. I will talk to my colleagues regarding the check out / Invoice handling also with the staff from the Aigner Restaurant. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. As a sign of our apology I have noted a free upgrade for one of our Prestige Suites, according to availability, for your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Shirley T. Couples - 02/01/2019 AccorHotels certified review
« Great stay »

Very pleasant and helpful staff. Well appointed and nice rooms. Great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Prita L. Families - 01/01/2019 AccorHotels certified review
« Very Basic »

Firstly if you do not take cards please explain to people coming from abroad in advance. Our junior suite was just a larger room with 3 beds and we had to adjust the beds ourselves while the girl staff looked at us for help! Then they left our balcony doors wide open for the whole day. Promised to get back to us on each occasion and no one came back!! Christmas breakfast was nothing special no extra effort was made for people who stayed 5 days or more which they normally do in other Accor hotels. The front desk night shift ladies were nice and helpful .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. Thank you for your details Feedback regarding your room and also the breakfast. I will evaluate the Points with my Team. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Anonymous Couples - 29/12/2018 AccorHotels certified review
« It was so outstanding. We have allrady tolk lot about your hotel to our family and friends. »

Ein fantasichen Hotel. Das Zimmer war sauber und schoen. Die Personale sehr freundlische.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr M., ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Berlin gewählt haben und sich zudem die Zeit genommen haben, eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Sofitel Berlin Gendarmenmarkt legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe Stefanie Kircheis Front Office Manager

Eduard Solo - 29/12/2018 AccorHotels certified review
« excellent service and room, disappointed facilities »

No bar in a Sofitel (supposed 5 star hotel) but exellent room, reception staff (except concierge the manners of Nikolai) and internet works only 1 over 4 days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you very much for your Feedback regarding the bar and Internet. I will evaluate it with the Executive Departments. Wishing you all the best for 2019, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Ronnie C. Business - 27/12/2018 AccorHotels certified review
« Very good »

It was very good overall. Staff was very friendly and professional. Room was clean and comfortable. One day the room was not cleaned on time though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you a happy new year! Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Fred A. Couples - 27/12/2018 AccorHotels certified review
« Fantastic »

The whole set up was very convenient. Pre-check In meant that we were quickly into our room on arrival. The room was very smart and comfortable. I, unfortunately had to do some work while I was there and the WiFi was quick and reliable. We had a small issue when some electrics failed in our room. The staff were quick to apologise and do all they could to fix it and make up for it

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you a happy new year! Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Fredanddana Couples - 27/12/2018 AccorHotels certified review
« Short break in Berlin »

We stayed at Sofitel Gendarmenmarkt for a short break before X-Mas. The hotel is very well located, just in front of one of the nicest X-Mas markets in Berlin. Bedroom was very comfortable with a direct view on the Gendarmenmarkt. Breakfast met totally our expectations and service was very friendly. The only thing which could be improved, is that the bar is located amidst the restaurant without separation, so it can be very loud during dinner time. All in all we highly recommend Sofitel Gendarmenmarkt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you a happy new year! Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

C. K. Families - 27/12/2018 AccorHotels certified review
« Descent »

I would put 7,5 on 10. Nice hotel with very friendly staff. This is our 3rd stay in a Sofitel. We do like these hotels usually. I do have some remarks: I don t know why but in all three hotels the matress was very old, very uncomfortable and caused me and my wife some back pain. Then less important, the parfum they use in all of the Sofitels is the same and has an unpleasant smell. Last one, we tried the room service. I can not understand why we had to pay 4€ extra for a lukewarm coffee from 3,50€. This in my opinion is overpriced. We also ordered some food, that was of average quality and quote expensive. But it ussualy is in most of the hotels. The things i didn't t talk about where good. Reception,staff,breakfast,design of the hotel and cleaning. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you very much for the Feedback for all the Points Room Service, Room and Sofitel fragrance. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Nash N. Couples - 24/12/2018 AccorHotels certified review
« Outstanding Customer Service and Beautiful Location! »

The staff was exceptionally warm and welcoming, and always went above expectations to ensure we were taken care of and satisfied. This includes the front desk staff and especially the staff in the breakfast room. This hotel was in a perfect location in Berlin, had a lot of character, and was maintained well. The hallways, however, could use some updating (wall paint color and decor and carpet). However, the suite we stayed in was comfortable and had excellent finishes. Only criticism I would have is the bed was not very comfortable at all and felt like an air mattress. Otherwise, it was an overall wonderful experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Our beds are made especially for Sofitel, you sleep like on a cloud. But it is no problem to remove the topper for the next time. I hope that we can greet you again during your next stay in Berlin. Wishing you merry christmas and a happy new year! Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Gaetan J. Couples - 23/12/2018 AccorHotels certified review
« Magnifique cousu main »

My girlfriend and I have met many years ago, we traveled a lot and we have a story around Vienna and the painter Klimt. For her birthday I can pay to her restaurants, expensive gifts, a day at the spa... But the most emotional one was definately the little printed version of "the kiss" from Klimt she found on her bed with written behind : "happy to geeting older with you". And with a high quality paper ! Thanks again to the whole team with a specific high five to Nicolai your outstanding clef d'or! My girlfriend already framed the printed "kiss" Thanks and see you soon. Gaetan PS: waht was this little wyre beside the left of the bed and that launch a lullabie. It scared us lmao PPS: shampoo missing at the spa's shower one of the glass was damaged on the edge top of the toilet flush starting to fall damages beside the desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrick Füg Night Manager

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