Sofitel Berlin Gendarmenmarkt Hotel 5 stars

TripAdvisor rating 4.5/5 1,640 reviews
Sofitel Berlin Gendarmenmarkt
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Hotel extras

  • Several attractions, such as the Brandenburg Gate, which is within walking distance

  • MyBed Double Size Bed ¤ Hermès and Lanvin toiletries

  • Clefs d'Or concierge and a personalized service

  • The Delphinium has impressive lighting, making it ideal for your board meeting or banquet

  • Located in the historic center on one of Europe's most beautiful squares - the Gendarmenmarkt

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30.00 EUR
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Berlin Gendarmenmarkt

Charlottenstrasse 50-52
10117
berlin
germany

Tel: +4930203750

Fax: (+49)30/20375100

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1 S5 S7 :   S1 S5 S7 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 FRANZ. STRASSE

  • By plane

    AIRPORT TEGEL At 10km / 6.21 miles

  • By plane

    BERLIN SCHOENEFELD At 25km / 15.54 miles

  • By plane

    BERLIN TEGEL At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :52.514647, 13.390961

Currently, close to our hotel

Altes Museum in Berlin, UNESCO heritage, visit

From 01/01/2010 to 31/12/2019

At 743 m

Berlin Cathedral, visit

From 01/01/2019 to 31/12/2019

At 743 m

The Bode Museum, Berlin, visit

From 01/01/2010 to 31/12/2019

At 752 m

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 1.3 km

Tour of the Television Tower, Berlin

From 01/01/2019 to 31/12/2019

At 1.4 km

Picnic in the Volkspark Friedrichshain

From 01/01/2019 to 31/12/2019

At 3.5 km

Tour of the East Side Gallery, Berlin

From 01/01/2019 to 31/12/2019

At 3.5 km

The Zeiss Planetarium, Berlin, visit

From 01/01/2010 to 31/12/2019

At 4 km

Kindl Centre for Contemporary Art, Berlin

From 14/09/2019 to 31/12/2019

At 4.8 km

Schönhausen Palace, Berlin, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 7.2 km

Our accommodations

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

SUPERIOR ROOM, 1 Double Size Bed

  • Max. number of persons: ‌2
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

  • Max. number of persons: ‌2
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

Classic Single Room, 1 single bed

  • Max. number of persons: ‌1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

Our restaurants and bars

ATRIUM CAFE

Type of cuisine: Cafe

Enjoy the buffet breakfast in a relaxed atmosphere in our café's bright atrium. Local and international specialties make for a delicious start to the day.

AIGNER

Type of cuisine: International

Savor Austrian and international delicacies in the afternoons or evenings and enjoy fine wine from the Horcher vineyard in the ambience of a Viennese coffee house.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 251 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,176 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,640 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Lovely location and balcony but a few unfortunate shortcomings.

Customer review rating 4.5/5

Anonymous Couples - 10/07/2019 AccorHotels certified review

Everything was good but the steam room was very gentle and not enough steam and even after bringing it to the notice of the reception it was not fixed. The first night the black out curtains were missing so we woke up at 5am tired. The sauna did not work properly on the third night.

Nic Boutique style property with excellent buffet breakfast.

Customer review rating 4.5/5

Robin Y. Couples - 24/06/2019 AccorHotels certified review

Extremely helpful front office staff.

Dear Mr. Y., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Fabulous

Customer review rating 4.5/5

Sally-ann D. Couples - 20/06/2019 AccorHotels certified review

Loved every minute, entire team welcoming and efficient

Dear Mrs. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Dissatisfied

Customer review rating 4.5/5

Humza J. Solo - 18/06/2019 AccorHotels certified review

The front desk was not very helpful and my room size was small for the price I paid. Whenever I asked the concierges about tours they were not helpful. Additionally when I checked in there were no brochures given to me.

Dear Mr. J., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Wonderful stay at the Sofitel Berlin

Customer review rating 4.5/5

John L. Couples - 17/06/2019 AccorHotels certified review

We checked in on line before leaving home, so upon arrival we were able to get our room key very quickly which was good after a long journey and late night arrival. It was our wedding anniversary and the hotel management were very kind and courteous to us. The attitude of all the staff in the hotel was exemplary - always polite, helpful and always professional. The location of the hotel was superb, very convenient, beautiful view over Gendarmenmarkt in the Mitte district. We thoroughly enjoyed every aspect of our stay. Thank you very mnuch indeed!

Dear L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Satisfied

Customer review rating 4.5/5

Pablo Couples - 12/06/2019 AccorHotels certified review

Great location, luxury and confort on your hand

Dear Mr. A., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Not Sofitel in anyway it’s an IBIS

Customer review rating 4.5/5

Yogesh G. Families - 11/06/2019 AccorHotels certified review

Bad service & small rooms not Sofitel in any way just a 2 star hotel

Dear Mr. G., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Juliane Kronfoth Assistant Front Office Manager

Rooms service was fine I was a little disappointing with no restuarant/bar

Customer review rating 4.5/5

Johnny M. Business - 09/06/2019 AccorHotels certified review

The stay with Softel was fine except I found the air conditioning was non functional and because we had 30 degrees plus every day . I was disappointing there was no restaurant and bar.The staff was friendly and helpful

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Please note, that at the beginning of July we will start with the renovation of the hotel. We will include the Aigner Restaurant to our hotel and also the airconditon will be renewed to the modern standard. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Great stay in an excellent hotel

Customer review rating 4.5/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Everything worked very well

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Excellent sevice

Customer review rating 4.5/5

Andrew J. Solo - 05/06/2019 AccorHotels certified review

Excellent location, excellent staff, really looked after by the concierge (who parked my car), excellent breakfast buffet. Only negative was that in late May, when I set the air-con to 18C, I felt too hot overnight, so turned off the air-con and openned the double glazed windows instead.

Dear Mr. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Fantastic

Customer review rating 4.5/5

Samantha Couples - 04/06/2019 AccorHotels certified review

Anja and Nicolai made our stay perfect Nicolai has organised for us the opera tickets and few fabulous restaurant!!!! So courteous, kind and professional! Anja made us found a wonderful welcome when we arrived at the hotel! We would stay at this hotel again!

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Great hotel albeit a bit sterile

Customer review rating 4.5/5

Stewart L. Couples - 04/06/2019 AccorHotels certified review

Great service, wonderful breakfast, marvelous location, nice sized room. It's only negative is that it doesn't have the warm feeling that you get at the finest hotels where the guest feels as if he is home. Part of the problem is the industrial decor. However, this carries over to actions. Most notably, one day the hotel, without notifying the guests, shut off the air conditioning. While Berlin temperatures in May fluctuate and the particular day was not oppressively warm, no luxury hotel should peremptorily shut off the air conditioning. I spent the night in a stuffy, uncomfortable room.

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Unfortunately we know about the problem with the aircondition - mai is always a difficult time with the temperature in the rooms. But I can let you know that a renovation is planned for Juli and August. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Great hotel, perfect location

Customer review rating 4.5/5

Laurens Business - 02/06/2019 AccorHotels certified review

The hotel is at the Gendarmenmarkt, a beautiful square in the center of Berlin. Sleek and modern on the inside with plush rooms. On the top floor there is a sauna and steam room with views over Berlin. It's close to TXL bus stop, not that far from the S and U bahn.

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Very statisfied

Customer review rating 4.5/5

Anonymous Business - 29/05/2019 AccorHotels certified review

I had a very nice stay at the Sofitel. Everything went smooth from check in to check out.

Dear Mr. W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Very nice hotel in a very nice location.

Customer review rating 4.5/5

Anonymous Business - 28/05/2019 AccorHotels certified review

Everything was very nice. Just a small thing to improve unfortunutly the terrace in my room was not clean (with lot of birds dust, including in the chairs) and I coud'n t use it.

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Good location and well appointed rooms.

Customer review rating 4.5/5

Karen R. Friends - 25/05/2019 AccorHotels certified review

Welcoming and well located hotel. Service pleasant and efficient. Room well designed and had good facilities. I would have liked a kettle and the making facilities- but maybe that's because I'm British! Breakfast very good.

Dear Mr. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Lovely room and a quiet, well organized hotel.

Customer review rating 4.5/5

Anonymous Business - 25/05/2019 AccorHotels certified review

I stayed one night. The room was small, but very nice. Everything was in its proper place and well organized. The hotel staff were lovely and helpful.

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

An elegant hotel with a heart

Customer review rating 4.5/5

Veronique M. Business - 25/05/2019 AccorHotels certified review

The Sofitel Berlin Gendarmenmarkt is one of my favourite hotels in the world. It is stylish but in a solid, reliable (dare I say German?) sort of way. The service is amazing: nothing seems too much trouble, whether it is moving you to a different room because there was a bad smell in the one you were first allocated, or bringing you a little tube of Lanvin body lotion at 10.30pm because there wasn't any in your bathroom. Every little detail has been thought of and taken care of; look out for the little wooden knob on the wall by the side of your bed: if you pull it, it starts a music box which plays Lili Marlene or other tunes associated with Berlin. I wouldn't miss the buffet breakfast for the world - it's full of delicious and high-quality ingredients, same as throughout the hotel, from the cucumber water (in summer) or herbal tea (in winter) available in the lobby while you check in, to the scrumptious tartufo chocolate welcoming you on your bedroom desk. Can't wait to go back - I wouldn't stay anywhere else in Berlin.

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

good

Customer review rating 4.5/5

Anonymous Couples - 22/05/2019 AccorHotels certified review

concierge was excellent

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Brilliant stay

Customer review rating 4.5/5

Pam Couples - 22/05/2019 AccorHotels certified review

Lovely welcome when we came into hotel. Happy to help whenever asked. Very professional.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager
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