Hotel Sofitel Berlin Gendarmenmarkt. Book online now!

Sofitel Berlin Gendarmenmarkt Hotel

French luxury and local cuisine in the world's most exciting city

The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble.

Hotel extras

Several attractions, such as the Brandenburg Gate, which is within walking distance
MyBed Double Size Bed ¤ Hermès and Lanvin toiletries
Clefs d'Or concierge and a personalized service
The Delphinium has impressive lighting, making it ideal for your board meeting or banquet
Located in the historic center on one of Europe's most beautiful squares - the Gendarmenmarkt

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information

Online check-in
WIFI/Internet Access
Parking
Accessibility for people with reduced mobility
Pet allowed 30 EUR
Babysitting on request
Air conditioned
Languages spoken at the hotel
Reception open 24 hours a day
EARLY CHECK IN FROM 8AM
Laundry
Boutiques/shopping
Porter
Concierge

Leisure and activities

Fitness centre
Well-being
Babysitting on request
Boat excursions (Nearby)
Other sports activities (Nearby)

Catering

Breakfast
2 restaurant(s)
Room service

Business services

5 meeting room(s)
Self service business centre
Copy/print service available

See all services

Hotel location

See on a map

Charlottenstrasse 50-52
10117
BERLIN
GERMANY

Tel: (+49)30/203750

Fax: (+49)30/20375100

Contact email

Check-in from 15h00

Check out up to 12h00

Access and transport

S1 S5 S7 : S1 S5 S7, FRIEDRICHSTRASSE
U2 : U2, STADTMITTE
U6 : U6, FRANZ. STRASSE

AIRPORT TEGEL At 10km / 6.21 miles
BERLIN SCHOENEFELD At 25km / 15.54 miles
BERLIN TEGEL At 15km / 9.32 miles
HAUPTBAHNHOF At 3km / 1.86 miles

GPS : 52.514647, 13.390961

Currently, close to our hotel

At 136 m
Classic Open Air 2018From 05/07/2018 to 08/07/2018
At 3.2 km
Berlin International Beer FestivalFrom 03/08/2018 to 05/08/2018
At 4.1 km
Young Euro Classic 2018From 03/08/2018 to 20/08/2018
At 6.4 km
Open-air exhibition on the peaceful revolution, 1989/1990From 15/06/2016 to 01/06/2019
At 6.5 km
Berlin TriathlonFrom 03/06/2018 to 03/06/2018
At 8.2 km
Broadband World ForumFrom 23/10/2018 to 25/10/2018
At 10 km
Lollapalooza Berlin, festivalFrom 08/09/2018 to 09/09/2018
At 10 km
PyronaleFrom 31/08/2018 to 01/09/2018
At 10 km
Internationale Kids-Tour BerlinFrom 24/08/2018 to 26/08/2018
At 15 km
Berlin Cross-Country RaceFrom 27/10/2018 to 27/10/2018

BERLIN travel guide

Our rooms

4 photos

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

Elegant, 194-sq. ft (18-sq. m) room overlooking the courtyard, Französische Strasse or Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Some rooms have a balcony. Free WIFI (limited bandwidth) and a bottle of Evian.
SUPERIOR ROOM, 1 Double Size Bed

Approx. 226 ft2 (21 m2), plush design, overlooking the inner courtyard, Französische Strasse or the Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning, marble bathroom, free, low-band Wi-Fi access and bottle of Evian water.
LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

Approx. 25 m2 (269 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi access, bottle of Evian water.
Classic Single Room, 1 single bed

Elegant, 194-sq. ft (18-sq. m) room overlooking Französische Strasse or Gendarmenmarkt. Equipped with a flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Includes free WIFI (limited bandwidth) and a bottle of Evian.
JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

Approx. 35 m2 (376.8 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi. Extra bed upon request.
PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

Approx. 45 m2 (484.3 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air conditioning, marble bathroom with tub & guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.
OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

82 m2 (882.6 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, 3 flat-screen TVs, Bose Wave radio, air con., marble bathroom with tub, shower, TV, guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.

92 rooms
44 non-smoking rooms
2 rooms for people with reduced mobility
4 connecting rooms
Extra bed in room for child
Crib on request

- 220/240 V AC
- Air conditioning
- Data port in room
- Turn down service
- Emergency exit map
- Safe deposit box in room
- Free in-room mineral water
- Bathroom doors 32 inches wide
- TV with on-screen billing info
- Web TV
- Telephone
- Radio in room
- Opening windows
- Remote control TV
- WiFi in your room
- Radio in bathroom
- Direct dial telephone
- Work desk in all rooms
- Pay per view channel(s)
- DDI - Direct Dialing In
- Satellite/cable colour TV
- Manual temperature control
- Automatic temperature control
- Crib on request
- Minibar
- RJ 11 outlet
- RJ 45 outlet
- Shower
- Hair dryer in bathroom
- Make-up/magnifying mirror
- Sprinkler in room
- Keycard-operated door locks
- Audible smoke alarms in rooms
- Deadbolts and/or locks in rooms
- Security peephole
- Emergency info in rooms
- Voicemail
- Alarm clock
- Message alert
- Operator wake up call
- Automatic wake up call

Our rooms fittings

Our restaurants and bars

ATRIUM CAFEType of cuisine: Cafe

Enjoy the buffet breakfast in a relaxed atmosphere in our café's bright atrium. Local and international specialties make for a delicious start to the day.

Lunch 12:00 - 23:00

Dinner 12:00 - 23:00

AIGNERType of cuisine: International

Savor Austrian and international delicacies in the afternoons or evenings and enjoy fine wine from the Horcher vineyard in the ambience of a Viennese coffee house.

Find out more and book

See all our restaurants

See all our restaurants and bars

Your meetings and events

Sofitel Berlin Gendarmenmarkt Meeting Room

Our meeting rooms

Number of meeting rooms: 5
Maximum size: 251 m²
Maximum capacity: 50
Maximum banquet capacity: 140

Find out more

4.5/5 AccorHotels Rating Based on 3,806 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more

4.5/5 TripAdvisor Rating Based on 1,511 reviews

Certificate of excellence 2017

AccorHotels certified review

Alastair Couples - 18/04/2018

« Thoroughly enjoyable stay »

We were welcomed at reception and this positive beginning set the scene for our stay. The room was spacious, very well equipped and in a quiet position as requested. The bed is super comfortable. The breakfast buffet is one of the most lavish we have experienced, and the staff were friendly and efficient.

Our hotel has responded to the review

Dear Mr. G., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. G., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Sandra C. Couples - 17/04/2018

« Lovely hotel close to the historic sights »

Friendly staff and the room was relaxing and quite

Our hotel has responded to the review

Dear Mrs. C., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. C., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Marianna Friends - 14/04/2018

« as usual nice experience with Sofitel »

Sofitel met almost all our expectations. Location was good, breakfast - delicious, very good refurbished rooms. Clean and quiet. Good value for money. The only minor disappointment was the size of the dbl room. Even so, we really enjoy our stay.

Our hotel has responded to the review

Dear Mrs. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Claire Couples - 13/04/2018

« Nice hotel and good location »

Really nice hotel with a warm welcoming. The room was nice with a beautiful view on the Gendenmarkt Place. However, the welness area may be enhanced with more facilities and nothing out of service.

Our hotel has responded to the review

Dear Mrs. P., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. P., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

D. Couples - 13/04/2018

« Stunning hotel, localized in the center of Berlin »

Very pleasant stay among a nice and professional staff. It was a pleasure to discover Berlin for 2 days.

Our hotel has responded to the review

Dear Mrs. D., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. D., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Alan K. Couples - 13/04/2018

« Excellent Service and such a nice experience! »

We were treated wonderfully by your staff. Thank you for making our stay fantastic!

Our hotel has responded to the review

Dear Mr. K., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. K., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Ajm Business - 13/04/2018

« Friendly service, nice cozy room and excellent breakfast »

In general, a pleasant experience. There's room for improvement in the television channel options as no English language news channel was found. BBC channel that was supposed to be in the menu, was not working.

Our hotel has responded to the review

Dear Mr. P., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. P., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Michael B. Couples - 10/04/2018

A very pleasant stay in a very good location in the city.

Our hotel has responded to the review

Dear Mr. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Gemma Couples - 10/04/2018

« Was okay but overall I was dissapointed »

I was disappointed overall. I booked this hotel after reading good reviews and I also wanted to surprise my partner with a 5 star hotel for his birthday. The location was fantastic and the hotel appearance from the outside and the lobby were great and the staff were very friendly and really helpful on arrival. Our room wasn't ready so we had to leave our luggage and go be tourists for a few hours before check-in. When we got our room key, I was really excited to see the room as I paid for the Luxury Room, which was the most expensive room at the hotel, I was very disappointed. The room did not look like a five star luxury room, I could have been staying in any old budget hotel for all I knew. The views were of a street, I paid for luxury room because the views were supposed to be the best. The shower drain smelled really bad and if you left the bathroom door open for long, the smell would come into the room, it was very off-putting to have a shower. The bed wasn't very comfortable for a luxury room. There was only 1 regular coffee sachet each, the robe that was provided was broken. The options in our mini fridge were not suitable so when I asked reception for alternatives (different flavours), I was told that they do not stock them anymore. All the little things would never usually bother me but for a five star luxury room, the little things matter and I was not impressed.

Our hotel has responded to the review

Dear Mrs. C., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. C., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Anonymous Business - 09/04/2018

« Chic hotel but experience was not 5 stars »

The room is very nice and modern, but you have to look around to find things. The plug near the bed to charge your phone at night is under the nightstand and you literally have to lie on the floor to reach it. Not all room are equipped with tea/coffee facilities, so I had to call and ask for it, but only got green tea not coffee and when the room was made up the morning after they did not replenish what I'd used or added coffee either. The complimentary toiletries are hidden in a jar on a bathroom shelf so took a while to find. The toiletries are Lanvin but no body moisturizer was provided only shampoo, conditioner and shower gel. At the time at realized I had already called reception for the kettle so I couldn't be bothered to call again. The worst part of all though was that my room was on first floor and on Saturday morning as I returned to the hotel at 2.30 am there was a club somewhere nearby playing techno/house music which was extremely loud, it felt like it was in the adjacent room. Luckily I had earplugs but if I hadn't brought them with me I would have had no choice but to ask to move room in the middle of the night it was that loud. On the positive side, the breakfast is very good, the bed is comfy and the staff are lovely.

Our hotel has responded to the review

Dear Mrs. S., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. S., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Yd Solo - 08/04/2018

« Excellent short trip stay »

The bed was extremely comfortable, staff very attentive, location is superb.

Our hotel has responded to the review

AccorHotels certified review

Lionel Couples - 04/04/2018

« Really good experience »

I have been fully satisfied by the services offered by Sofitel. The room has been spotless, the breakfast buffet offers a large choice and its opening hours up to 11:00 is convenient. The hotel is very well located close by many sights places. I have been warmly welcomed and all my questions found answers.

Our hotel has responded to the review

Dear Mr. T., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. T., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Christopher A. H. Couples - 04/04/2018

« We Really enjoyed our stay.. »

The hotel was perfectly situated. We was very impressed with sofitel and would recommend to anyone.

Our hotel has responded to the review

Dear Mr. M., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. M., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Aaron A. Solo - 04/04/2018

« Excellent »

Arrived around 9 or 10 am and the staff was very helpful and accommodating until my room was available.

Our hotel has responded to the review

Dear Mr. A., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. A., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Mr A. M. J. Couples - 04/04/2018

« Disgusted because we had to pay an extra 45 euros per night for a disabled room. That said, the room was clean and comfortable, although I do not rate this hotel as a 5 star hotel. »

The room was clean and comfortable although not 5*. I was dissatisfied because when I booked my stay, I booked a classic room, and was later told that if I required an accessible room for my husband who uses a wheelchair, that I would need to have a junior suite, and that this would cost an additional 45 euros per night. I had no alternative but to pay the additional 45 euros per night as my complaint to the hotel receptionist, whilst she was polite, was very poorly dealt with. I asked whether breakfast was included, particularly as I had to pay the additional 45 euros per night for an accessible room, and was told that if we want breakfast, it would be charged separately, at around 30 euro per person per day. I am disgusted that the hotel openly discriminates disabled people because they require access adjustments by charging extra for the room they require. I will not stay in any Sofitel hotels again.

Our hotel has responded to the review

Dear Mrs. J., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. It makes me feeling said to read your feedback regarding your booking and that we could not make it better with any other breakfast offer. I totally understand your situation and I refund the EUR 135,- extra fee for the Junior Suite to your Credit Card. I hope, that you maybe give us a second chance any other time. Mrs. J., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Mr Families - 03/04/2018

« Average »

I don’t care what you call that room, but you definitely shouldn’t use the word suite. Very, very misleading.

Our hotel has responded to the review

Dear Mr. R., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. R., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Roger B. Couples - 02/04/2018

« Sofitel - for the perfect break »

Check in and outefficient; staff knowledgeable and helpful; bedding and pillows luxurious; location excellent for both East and West of Berlin.

Our hotel has responded to the review

AccorHotels certified review

Uk M. Families - 02/04/2018

« Great location. Small rooms over the courtyard with poor curtains »

The staff were lovely. I only had two small issues. We were in a small room overlooking the courtyard. As a Sofitel Accor hotel loyalty member, I'd normally expect a slightly better room, but we booked through Expedia rather than directly so we could only have ourselves to blame, perhaps. The receptionist said she would look my membership number up, but I am not sure she found it. The curtains did not prevent light coming in adequately. Better black out curtains or blinds would be good to prevent guests waking up earlier than they want to. A nicer bar area would be good - though the recommendation of Newton down the street was great.

Our hotel has responded to the review

Dear Mrs. W., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. W., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Mark S. Couples - 02/04/2018

« As usual excellent stay »

Friendly helpful staff, nice location nice room, all good.

Our hotel has responded to the review

Dear Mr. s., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. s., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review

Geoffrey D. Families - 29/03/2018

Excellent. Staffs are very committed. Friendly with smiles on there face always. Services was very satisfactory and efficient. Breakfast was good. The lady chef at the egg station added a touched details to the breakfast service. The reception was best to none. Well done. Room service food was TASTY and delivery was quick. Good choices in minibar and very clean wirh detail. I am very satisfied and happy. Will recommend and definitely come back. Thank you.

Our hotel has responded to the review

Dear Mr. Duru, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. Duru, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

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Our rooms

Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

SUPERIOR ROOM, 1 Double Size Bed

LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

Classic Single Room, 1 single bed

JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

Our restaurants and bars

ATRIUM CAFEType of cuisine: Cafe

AIGNERType of cuisine: International

Your meetings and events

Our meeting rooms

Our guest reviews for Sofitel Berlin Gendarmenmarkt

Web-users rating

Our other hotels nearby