Sofitel Berlin Gendarmenmarkt Hotel

I stayed in this hotel for business however I was really disappointed. The phone network was really bad so I couldn't make my business call. Coffee was not included and not available in standard room like we can find in even basic hotels. However the room wa nice, the hotel is well located and the breakfast was perfect.

The hotel is right in the center of Berlin. Very accessible with public transport. Easy to go around town. The staff is always nice, providing great service and advice.

The staff was extremely helpful and friendly at all times and the room was very nice. Had a very positive experience overall.

We were greeted with the statement that we have been "upgraded" with a better room category. As we found out That was not true. You don't need these kind of gimmicks. They are misleading.

Very pleasant Wifi a disaster

Enjoyed view of Gendarmenmarkt and convenient location walking distance from everything. The concierges Nicolai and Wadil were friendly, enormously helpful securing reservations and anticipating needs. All service was excellent. The food at breakfast was good. Room was a little small but large enough to be comfortable and very clean. I would recommend the hotel to anyone visiting Berlin.

We stayed four nights in quite a large room with a sitting area which we liked very much, the people who work there are all very helpful. The location is excellent and within walking distance to important places to visit, near hop on hop off and a square away from the metro too.

It is a nice hotel in a very beautiful, quiet location. The staff are friendly and helpful, and the rooms are very nice. The only disappointment was a lack of complimentary tea and coffee, as it's always nice to be able to wake up and make a coffee to get the day started. It is the first sofitel I have stayed in without complimentary tea and coffee, but apart from this, it was a good experience.

Great room, amenities, views and staff friendliness

We stayed for almost a week, and were very comfortable for the most part. The property is beautiful and clean, and the desk staff was always warm and wonderful to interact with. Emmanuel, the porter, was so great and informative at check in and set a great tone for the hotel. However, our shower drain was slow moving for the entirety of our stay, making the morning routine cumbersome. We reported to the desk multiple times, and they said they'd send someone up each time (we went out for the day). If they did send someone up, there is a generally plumbing issue; if they did not, there is a service follow through issue. Either way, the shower issue was never resolved over the course of the stay. Additionally, when we ordered room service- we received nothing for over an hour. We had to call back to follow up and receive any food; no discount or apology was offered.

Overall, very enjoyable. Our room was little bit tatty. Sheets were a little dirty. Staff great, location super, food very good.

Check in excellent. Room nice, but aircondition too noisy Breakfast good. Check out excellent and smooth

Very Helpful, good train directions made my wife's 50th Birthday trip round Berlin fantastic

I love this hotel and it's service level