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Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

4.5/5 1,587 reviews
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28 photos
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 24 Services
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Sofitel Berlin Gendarmenmarkt Hotel

French luxury and local cuisine in the world's most exciting city

The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble.

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Hotel extras
  • Several attractions, such as the Brandenburg Gate, which is within walking distance
  • MyBed Double Size Bed ¤ Hermès and Lanvin toiletries
  • Clefs d'Or concierge and a personalized service
  • The Delphinium has impressive lighting, making it ideal for your board meeting or banquet
  • Located in the historic center on one of Europe's most beautiful squares - the Gendarmenmarkt
This hotel is Planet 21 Silver
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

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Sofitel Berlin Gendarmenmarkt

Charlottenstrasse 50-52
10117
BERLIN
GERMANY

Tel: (+49)30/203750
Fax: (+49)30/20375100
Check-in from 15h00
Check out up to 12h00
Access and transport
  • S1 S5 S7 : S1 S5 S7, FRIEDRICHSTRASSE
  • U2 : U2, STADTMITTE
  • U6 : U6, FRANZ. STRASSE
  • AIRPORT TEGEL At 10km / 6.21 miles
  • BERLIN SCHOENEFELD At 25km / 15.54 miles
  • BERLIN TEGEL At 15km / 9.32 miles
  • HAUPTBAHNHOF At 3km / 1.86 miles

GPS : 52.514647, 13.390961

Currently, close to our hotel

BERLIN travel guide

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

4 photos
Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

Elegant, 194-sq. ft (18-sq. m) room overlooking the courtyard, Französische Strasse or Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Some rooms have a balcony. Free WIFI (limited bandwidth) and a bottle of Evian.

SUPERIOR ROOM, 1 Double Size Bed

SUPERIOR ROOM, 1 Double Size Bed

Approx. 226 ft2 (21 m2), plush design, overlooking the inner courtyard, Französische Strasse or the Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning, marble bathroom, free, low-band Wi-Fi access and bottle of Evian water.

LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

Approx. 25 m2 (269 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi access, bottle of Evian water.

Classic Single Room, 1 single bed

Classic Single Room, 1 single bed

Elegant, 194-sq. ft (18-sq. m) room overlooking Französische Strasse or Gendarmenmarkt. Equipped with a flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Includes free WIFI (limited bandwidth) and a bottle of Evian.

JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

Approx. 35 m2 (376.8 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi. Extra bed upon request.

PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

Approx. 45 m2 (484.3 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air conditioning, marble bathroom with tub & guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.

OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

82 m2 (882.6 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, 3 flat-screen TVs, Bose Wave radio, air con., marble bathroom with tub, shower, TV, guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

ATRIUM CAFEType of cuisine: Cafe

ATRIUM CAFE Restaurant
Photo non contractuelle / Strictly non binding

ATRIUM CAFEType of cuisine: Cafe

Enjoy the buffet breakfast in a relaxed atmosphere in our café's bright atrium. Local and international specialties make for a delicious start to the day.

AIGNERType of cuisine: International

AIGNER Restaurant
Lunch
12:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
12:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AIGNERType of cuisine: International

Savor Austrian and international delicacies in the afternoons or evenings and enjoy fine wine from the Horcher vineyard in the ambience of a Viennese coffee house.

Find out more and book
See all our restaurants
See all our restaurants and bars

Your meetings and events

Sofitel Berlin Gendarmenmarkt Meeting Room

Our meeting rooms

  • Number of meeting rooms: 5
  • Maximum size: 251 m²
  • Maximum capacity: 50
  • Maximum banquet capacity: 140
Find out more
4.5/5 AccorHotels Rating 4,423 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,587 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dennis J. Families - 08/10/2018 AccorHotels certified review
« Good stay at a nice and convenient location »

good overall experience, nice and convenient location, good but small room, nice service. Dark breakfast room, diverse offering however, relatively expensive and not very exiting in the way it's served and presented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Brendan Couples - 08/10/2018 AccorHotels certified review
« Thoroughly enjoyed staying here »

Fantastic experience with very nice staff and great facilities. Enjoyed our room with a view over the Gendarmenmarkt. Great location close to shops and central to all the sights. The hotel provided me with a birthday gift on the day of my birthday which was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Meiron Y. Friends - 30/09/2018 AccorHotels certified review
« moderately satisfying »

the hotel is clean and nice. staff is extremely kind and willing to help. bed is comfort. although, i was expecting more from my "superior room" ordered. last time with sofitel was in sofitel kurfurstandam and i liked it a lot. this time i was expecting coffee table at least (paid for superior room) the staff bought me a kettle in order to have coffee in the room bath was different and smaller than sofitel kudam room tv is small and old (2000's style) no hotel parking (although i parked my rented porsche in front of the hotel and it was good solution) asked for twin bed and had to compromise. all these although the price paid was pretty high. in addition, hotel location was not attractive for us (my mistake) as the area is not touristic and 2 station far on ubahn from important areas (alexanderplatz,postsdamerplatz) no facilities around the hotel , all stores closed very early bottom line: high price, low value i would come to sofitel kudam again but not to sofitel gendarmenmarkt. feel free to ask me more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Y. , I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. It's make me said to read that you didn't feel well in this area but I'm glad to hear, that you like our Sisterhotel and kepp staying in the "Family" at Sofitel Berlin Kurfürstendamm. We much appreciate your sharing your concerns. Sincerely and best Regards from Berlin, Stefanie Kircheis Assistant Front Office Manager

swan1959 Business - 30/09/2018 TripAdvisor review
« Great location »

Excellent hotel in a location where you can walk everywhere. Great places to eat and shop nearby.The bed was very comfortable and I loved having a balcony. Noise was not a problem. The breakfast was good and lots of space.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour swan1959, Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel. We hope to see you again on your next visit to Berlin. Sincerely, Angela Lilienthal General Manager

Timothy V. D. Couples - 26/09/2018 AccorHotels certified review
« Great »

Vacation with husband. (Change your couple symbols)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. van D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you again for your Feedback regarding the couple symbols. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Stefam Business - 24/09/2018 AccorHotels certified review
« Nice room »

Nice comfortable room spacious. Quick in and out. Breakfast ok but nothing to be excited about. No chef on duty for fresh pancakes or omelettes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear … , I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I'm wondering regarding ypur Feedback from the Breakfast. We offering fresh made egg dishes every day. I will verify this case. Thank you for letting us know. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Tc Families - 24/09/2018 AccorHotels certified review
« Superior customer service »

Excellent!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

John R. Couples - 23/09/2018 AccorHotels certified review
« Excellent service and ambience in the most central and desirable part of Berlin »

We were made to feel special guests by the staff in a pleasant and cheeerful manner, from room service to breakfast . The Concierge Nicolai Laaser went out of his way to book a concert and opera for us and also gave us sound advice on local travel. Yeh accommodation was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Jamie Business - 21/09/2018 AccorHotels certified review
« Friendly service, great location »

Only a short visit but staff were very friendly and the hotel was of a high spec. Breakfast was excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Don S. Couples - 18/09/2018 AccorHotels certified review
« Very satisfied with staff and accommodations »

Staff were very friendly, courteous and helpful throughout our stay. The hotel accommodations were clean, comfortable and convienent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Ilana M. Couples - 18/09/2018 AccorHotels certified review
« Fantastic »

Hotel is great. Staff wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. m., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Anonymous Families - 18/09/2018 AccorHotels certified review
« Really enjoyed our stay at the hotel thanks! »

Really enjoyed trip. Reception on arrival very helpful & rooms excellent - l loved my view! Breakfast there was so much choice & dinner in Aigner superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Business - 18/09/2018 TripAdvisor review
« Not great value for money »

Despite having checked in on-line and indicating that I'd be arriving before 3:00pm, my room wasn't ready when I arrived at 2:30. I had to wait until 3:20 for my room. My room was beautifully appointed, however quite small and crowded and lacked even a basic kettle and coffee maker (though they did bring one when requested, well, after the second request). I never did get my tv reception to work well, something wrong with wifi connection I believe. The free wifi is not fast enough to do even basic work. The restaurant was very slow. I waited one night for a half an hour and still hadn't seen a waiter and had my drink order taken. Nearby restaurants are great though...and very near :). Staff is great though and the bed is extremely comfortable. All in all though I'd stay elsewhere next time.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour sowhat1919, thank you for taking the time to tell us about your experience at Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Angela Lilienthal General Manager

Anonymous Solo - 17/09/2018 AccorHotels certified review
« Apart from the check-in experience it was a nice stay. »

Overall a pleasant experience. I found the staff friendly and attentive. I appreciate that I was able to use the wellness facilities after my marathon. On my way out I was disappointed to see that some guests were allowed a late check out. This made me feel like my personal request for a late check out wasn’t listened to. When I checked in online I read the note on your website that I will be able to go into my room at 13. When I arrived a little after 14, I was told my room wasn’t ready. I accept that this was probably a very busy weekend for your hotel. It would have been good to set the right expectations in the first place. The information on the online check-in system wasn’t accurate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfill your expectations. I would be very thankful if you could give me further details concerning the check in time. Our check in is at 3pm. So maybe you could give me the Information, which website give the wrong time, to give a follow up. That would allow analyzing the issue. I really have to apologize for the situation with the late check out. That's very disapopinting for our Guest to become different information. I will verify it with my colleagues. My direct e-mail is as follows: h5… I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Stefanie Kircheis Assistant Front Office Manager

Bbzarate Couples - 16/09/2018 AccorHotels certified review
« Great location!!! »

The hotel location is wonderful. Rooms are spacious and very clean. Staff exceptionally professional. Exactly what you would expect from a Sofitel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Patrick Füg Front Office Manager

Nicole C. Couples - 13/09/2018 AccorHotels certified review
« Fantastic stay in Berlin »

Beautiful room, hotel in perfect position and very helpful Concierge, made our trip a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Carlos L. Couples - 11/09/2018 AccorHotels certified review
« Good hotel, excellent staff »

Location is very convenient and the staff made our stay remarkable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Susan Couples - 04/09/2018 AccorHotels certified review
« Great hotel in great location. »

We vert much enjoyed our stay at your hotel. It was so nice to have the junior suite with the extra space. Very clean and modern. Great place to stay in Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. and Mrs. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Anonymous Couples - 01/09/2018 AccorHotels certified review
« Not a good start, but otherwise ok »

The welcome was terrible. We had been staying at a variety of hotels over the last six weeks and I was soooo looking forward to returning to a Sofitel. There was no 'Welcome Back Dr P.', just "fill this in and your room is not ready". We arrived at 2pm. I didn't realise that checkin in Germany was not until 3pm. I asked about early check in for Accor Platinum, but was then told it had to be requested in advance. They finally offered to call housekeeping to see if the room was ready but it was still going to be another hour. I can't believe that it would take an hour to clean a room. Having said that, the bathroom floor had obviously not been mopped as there was all kinds of drips etc on it, including wine glass rings (gross). I then asked if I could change somewhere before leaving the hotel since the room was not ready. I was directed to the disabled toilet. Unpacking my suitcase and changing clothes in the disabled toilet is NOT the welcome I would expect from a Sofitel, Platinum member or not. The room was lovely, bed super comfy and the Departure staff were wonderful :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. Especially your arrival and waiting for the room is not the Feeling which we like to give to our Guest, particulary to you - our Platinum Guest. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Assistant Front Office Manager

Y. ,. X. Families - 30/08/2018 AccorHotels certified review
« Perfect service and perfect location. »

Exquisite room design, loved the music box at bedside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Y., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

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From 77.90 EUR Member's rate Members’ Rate, join while you book
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Novotel Berlin Mitte
Novotel Berlin Mitte Hotel
At 970 m
From
From 86.00 EUR Non member rate
From 81.70 EUR Member's rate Members’ Rate, join while you book
5.00P
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ibis budget Berlin City Potsdamer Platz
ibis budget Berlin City Potsdamer Platz
At 1.2 km
From
From 56.00 EUR Non member rate
From 56.00 EUR Member's rate Members’ Rate, join while you book
0.00P
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Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Berlin City Potsdamer Platz Hotel
At 1.2 km
From
From 115.00 EUR Non member rate
From 109.25 EUR Member's rate Members’ Rate, join while you book
5.00P
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