Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

4.5/5 1,604 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 30  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,646 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,604 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Kim G. Families - 11/12/2018 AccorHotels certified review
« Wonderful »

From the moment we arrived we were greeted and welcomed by the consierge, the reception team are v helpful and informative. Our room albeit it the standard room was everything we could have imagined,it was perfect for my daughter and i.we used the wellroom every day it is so relaxing in the steam room.My daughter enjoyed her stay she felt so safe, she had a year in her eye when we had to leave

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Colin M. Couples - 10/12/2018 AccorHotels certified review
« Lovely City Trip »

Great weekend City Trip. Very friendly and helpful Front Desk Staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Cg Couples - 10/12/2018 AccorHotels certified review
« Excellent hotel »

The staff are very friendly, the hotel is in an excellent location, it’s very well appointed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Ben L. Couples - 09/12/2018 AccorHotels certified review
« Amazing hotel. Amazing staff. »

The staff went over and above to make our stay amazing, from great food and service at breakfast to warm, helpful nature continuously. I couldn’t recommend this hotel more. Perfect location, comfy bed, great amenities, great spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Malgorzata R. Couples - 08/12/2018 AccorHotels certified review
« Wonderful hotel in great location »

We had the most wonderful stay thank you. The only bad thing was the temperature in our room. It was far too hot and we could not turn the heating down below 21 degrees. We were told by reception that during winter this was the lowest temperature setting - this is not good and guests should be able to have more control of the temperature in their room. However, this was our only criticism and hopefully this comment will be taken on board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you for the information of the heating - I already passed it to our General Manager. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Ann Solo - 08/12/2018 AccorHotels certified review
« Week in Berlin »

The hotel is located opposite Gendarmenmarkt and the Berlin Opera House. Its walking distance of Museum Island and the Brandenburg Gate. The bed was extremely comfortable and the breakfast spread just fantastic. Great stay for business or solo travellers and families too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. I., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

John B. Friends - 08/12/2018 AccorHotels certified review
« Mr John B. »

Very good but it was difficult to regulate room temperature despite the presence of air conditioning. I didn’t like the glass doors in the bathrooms as the main glass door was slightly crooked and I feared it would break and injure me. The staff were excellent throughout the hotel though, especially the concierge/front desk staff!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. Thnak you very much for your Feedback regarding the glass door and the Air Conditioning. We will check everything with my Executive Housekeeing and our Technician. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Assistant Front Office Manager

Anonymous Couples - 08/12/2018 AccorHotels certified review
« Standard »

The Room is not any more in best condition. It was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you for the Feedback regarding your room. We plan renovation in 2019. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Lars J. Couples - 08/12/2018 AccorHotels certified review
« Great location, great staff, lack of lounge atmosphere - small suites and smell of cigarette smoke in room »

Great location, great staff. Our junior suite was too small to be called a suite like. In the suite there was a smell of cigarette smoke. Apperently the hotel is not a smoke free hotel. We were told that by the kind concierge. After our complain someone came and sprayed the room. It took away most of the smell. The room size was - in my view - too small to be called a suite - even a junior suite (number 607). Having said that, the view from the room was fine. Lack of a nice lounge with ambiance These points weights heavy on the negative side because the price and the 5star status of the hotel. When you pay for a 5star junious suite, you exptect to get that product.

Ivan M. Friends - 07/12/2018 AccorHotels certified review
« An excellent hotel in a great location. »

Stayed for three nights, reception was smooth and easy. Concierge was excellent with advice and arranging little extras e.g. bus tickets, tickets for Christmas Market ( complimentary).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Nicole Business - 07/12/2018 AccorHotels certified review
« Beautiful hotel and rooms, fantastic location and pleasant staff! »

Overall I had a great experience with the exception of the VERY slow internet (making it difficult to work) and my last night which was a Friday. Apparently, the space directly across the street turns into a club and the music (hip-hop & rap) didn't stop until after 5 am making it impossible to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. Thank you very much, for your Feedback regarding the Internet and the bad noise from the Restaurant nearby. Both think we will take care off. Please accept our apologize for the bad experience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Assistant Front Office Manager

Colin Friends - 07/12/2018 AccorHotels certified review
« mid week break in Berlin »

Lovely welcome - helpful staff - good quality throughout - centrally located.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Camilla D. Couples - 06/12/2018 AccorHotels certified review
« Nothing less than wonderful. »

We came for a couples weekend and were in contact with the concierge prior to our stay, as he contacted us with restaurant and experience recommendations, which was very delightful. As we arrived the personal was very friendly and helpful and the room was very comfortable and cozy - perfect for a couples trip, with a wonderful view of the Gendarmenmarkt. The included breakfast was incredibly good and it could easily keep you full till past lunchtime. You couldn't put a single finger on the service, you were always meet with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. N., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Anonymous Couples - 04/12/2018 AccorHotels certified review
« we greatly enjoyed our stay. »

Friendly reception. Quiet room. Excellent breakfast. Sauna was out of order unfortunately but we shall come back anyhow.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau B., ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Berlin gewählt haben und sich zudem die Zeit genommen haben, eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Sofitel Berlin Gendarmenmarkt legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Entschuldigen Sie bitte erneut, dass die Saunen leider nicht funktionstüchtig waren, als Sie bei uns waren. Das hat sicher Ihren Aufenthalt getrübt. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe Stefanie Kircheis Assistant Front Office Manager

Tricia H. Friends - 03/12/2018 AccorHotels certified review
« Beautiful hotel, excellent staff and great location. »

Before arriving, I was in contact with Nicolai, who helped our short time in Berlin run as smoothly as possible with booking our tickets to the TV Tower and reserving a table at an amazing and new restaurant, Prism. We opted to have the breakfast in the hotel, which was very relaxing and good quality. If I have one area of improvement, you may have more guests opting for breakfast if this was offered for around 20Euro per person, per day- therefore in general increasing the revenue, as the breakfast room was not at capacity.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Finney- H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Patrick Business - 03/12/2018 AccorHotels certified review
« Very happy with it »

The hotel is in a great location. It's clean and comfy! And I extremely liked the breakfast! Not only the relaxed room but also the long serving time. I didn't have to get up early and rush to the breakfast as it's served til 12pm! That was fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Lucy Couples - 28/11/2018 AccorHotels certified review
« Great stay in Berlin »

Very friendly and helpful staff. Really comfortable stay. I thought it was a shame that the room didn't offer tea and coffee making facilities but i requested a kettle and got one immediately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Anthon H. Solo - 27/11/2018 AccorHotels certified review
« Beautiful hotel in a beautiful city »

The suite was well designed everything was well designed, the bed was extremely good, meaning if you slept 8 hours you woke up as fresh and newborn. Breakfast was super. The overall experience is superb and making my stay in Berlin even better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Shiftleader Front Office

Vanessa Business - 21/11/2018 AccorHotels certified review
« Lovely room, efficient service, good staff »

I was travelling for business but from the check in to booking a last minute massage in the evening, the staff handled everything so well. the decor of the hotel was more luxurious than I expected and very clean. My room had a great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

Thor R. Business - 19/11/2018 AccorHotels certified review
« Nice experience at Sofitel »

Very nice rooms with a clean bathroom, luxury ved and french balcony. The breakfast was quite good and delicious. The Gym was perfect outfitted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K. , I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Assistant Front Office Manager

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