Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

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4.5/5 1,436 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,269 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,436 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
William G. Couples - 18/10/2017
« Poor quality in room climate control. »

The hotel was beautiful and the staff was friendly and very helpful. However, my room was humid and hot throughout my stay. Neither my partner nor I slept. I was drenched in sweat. For the cost of the stay we should have had a very comfortable stay. Unfortunately, we did. Having said that, I do want to say that the staff was wonderful.

AccorHotels certified review
Luis F. Couples - 15/10/2017
« Wonderful »

The property is wonderful and the location is excellent. The rooms are very comfortable and the bathroom is spacious. Front desk staff was good ; however I think demeanor could improve. Housekeeping did an excellent job during my stay.

AccorHotels certified review
Anonymous Business - 10/10/2017
« A little disappointed in gym and wellness area »

It was good - your front desk staff were especially friendly and helpful

AccorHotels certified review
Mrs T. M. Couples - 10/10/2017
« Complaint re. room quality »

I had booked a classic room for two days. This was mine and my husband's second stay in Berlin and at your hotel this year - first time we were there this year was in May. We have stayed at this hotel many times before and usually enjoy the service as well as the location. As a Gold card member and having booked quite in advance, I would expect that I get a room upgrade subject to availability and typically ask for it as per the conditions on my card. On Friday night I did not get an upgrade although I was told by the front desk that the hotel was not 100% full (!) Upon entering the room, we realised it had not been aired properly and the air was quite stuffy. We also realised there was no nespresso machine - a standard of all our previous stays and across all my sofitel bookings in the past. There was no kettle in the room either! When I called reception to complain, they sent a tray with a kettle, 2 cups and 3 teabags upstairs and that was the end of it. The next day the same tray was left (forgotten?) on the table following room service (See photo attached) - no additional teabags were provided and no further explanations given! So tea was obviously deemed to be an one-off request and not a minimum standard... Needless to say the room was still not aired properly the following day. I mentioned the kettle to the front desk and they apologised to which I think the matter was deemed closed. No further communication was made. I have to wonder whether this is how you treat your loyal customers and yet Gold members, with not even providing them with hot water and tea in the room. I find this especially strange, as kettle and teabags are considered a standard even in the smallest, most remote, 2 star hotels of this world. Obviously not a standard for sofitel and obviously not for your Gold members. I am very very disappointed by the service this time and I am seriously considering staying at the Mercure at KaDeWe or the other Sofitel next time I visit your city. This is trully a shame.

AccorHotels certified review
Paul E. Couples - 10/10/2017
« Paul E. »

The experience from the moment we stepped out of the taxi was superb! The check-in staff were thorough and obliging, the room was well equiped, the view was lovely, breakfast was a delight and communicating with the office staff was a pleasure.

AccorHotels certified review
Anonymous Friends - 09/10/2017
« Great location great size rooms and excellent facilities »

Enjoyed the hotel it was well priced for a 5 star hotel And centrally located - staff seemed helpful With locating sites we wanted to visit however they didn't seem to know enough specific details of their local city

AccorHotels certified review
Howard L. Solo - 03/10/2017
« The very best in service and comfort »

My stay was perfect in every way

AccorHotels certified review
Phil H. Couples - 30/09/2017
« Excellent location supported by exceptional service »

Very delightful, personnel very helpful and attentive

AccorHotels certified review
Terry P. Couples - 30/09/2017
« Could have been much better »

Allocated room not as booked,third floor is NOT an upper floor. had to wait for 30 minutes on arrival at 3pm.,room was not ready. Allocated luxury room was like superior room on website photo It was not a Sofitel experience.

AccorHotels certified review
Anonymous Business - 24/09/2017
« Good but one or two issues »

excellent at front desk some issues with the room service

AccorHotels certified review
Anonymous Solo - 21/09/2017
« Great hotel but small room »

OK except the fairly small and unfunctional room

AccorHotels certified review
H H. Y. Couples - 18/09/2017
« Ideal central location for weekend visit to Berlin »

The bedroom delivered all my expectations although I am not sure I did get a better configured room in the same category. Check in was a bit of a mess and I have shared my experience with the GM the next morning. The female check in staff could have been more restraint (polished and reflect the Sofitel brand) and not accuse guest as being "threatening" which was untrue and most off-putting.

AccorHotels certified review
Anonymous Business - 11/09/2017
« Charging extra for reasonable wifi is a hassle I don't appreciate at this price »

The standard wifi was unusably slow. Paying for the real wifi wouldn't be much but is a hassle to deal with. One of the luxuries I expect in a higher end hotel is not to have hassle. You charge quite enough for the rooms to provide at least the service that a cheapy back-packers hostel would provide!

AccorHotels certified review
John H. Couples - 10/09/2017
« Very comfortable, clean with very helpful front desk staff »

Very comfortable, clean with very helpful front desk staff. Good breakfast, well appointed rooms, nice washrooms. On a few occasions I needed advice from front desk staff including the concierge. I found the tall blonde lady very eager to help and coordinate along with two evening front desk gentlemen - GREAT dinner recommendations - right on the money! Thank you

AccorHotels certified review
Gerie Business - 04/09/2017

We stay every year during IFA at the Sofitel, Gendarmenmarkt. And every year it's very well arranged and thanks to Juliane and Fabia and the other staff members!

AccorHotels certified review
Michael B. Friends - 02/09/2017
« Excellent hotel in good location - but no difference between "de luxe" and "superior" only the price »

Excellent front desk, excellent breakfast and good location. Booked "superior double" and "de luxe single" but latter was no different, only the price. Otherwise the rooms were well-equipped and comfortable.

AccorHotels certified review
Renata Couples - 01/09/2017
« Delicious »

My experience was very short but the details of the hotel impress me. The kind of the employees at the reception, the smell of the hotel, the excellent bathroom and the wonderful breakfast.

AccorHotels certified review
Anonymous Business - 26/08/2017

Great atmosphere. Personalized service. And I was granted a room on my favorite room range.

AccorHotels certified review
Liam M. Business - 23/08/2017
« Great service - friendly people! »

All very favorable

AccorHotels certified review
Anonymous Solo - 22/08/2017
« Excellent hotel and service »

Very very nice place to stay great staff

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