Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 24 Services
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Sofitel Berlin Gendarmenmarkt Hotel

French luxury and local cuisine in the world's most exciting city

The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble.

Hotel extras
  • Several attractions, such as the Brandenburg Gate, which is within walking distance
  • MyBed Double Size Bed ¤ Hermès and Lanvin toiletries
  • Clefs d'Or concierge and a personalized service
  • The Delphinium has impressive lighting, making it ideal for your board meeting or banquet
  • Located in the historic center on one of Europe's most beautiful squares - the Gendarmenmarkt
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

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Hotel - Sofitel Berlin Gendarmenmarkt

Charlottenstrasse 50-52
10117
BERLIN
GERMANY

Tel: (+49)30/203750
Fax: (+49)30/20375100
Check-in from 15h00
Check out up to 12h00
Access and transport
  • S1 S5 S7 : S1 S5 S7, FRIEDRICHSTRASSE
  • U2 : U2, STADTMITTE
  • U6 : U6, FRANZ. STRASSE
  • AIRPORT TEGEL At 10km / 6.21 miles
  • BERLIN SCHOENEFELD At 25km / 15.54 miles
  • BERLIN TEGEL At 15km / 9.32 miles
  • HAUPTBAHNHOF At 3km / 1.86 miles

GPS : 52.514647, 13.390961

Currently, close to our hotel

BERLIN travel guide

Our rooms

4 photos

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

    Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

    Elegant, 194-sq. ft (18-sq. m) room overlooking the courtyard, Französische Strasse or Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Some rooms have a balcony. Free WIFI (limited bandwidth) and a bottle of Evian.

  • SUPERIOR ROOM, 1 Double Size Bed

    SUPERIOR ROOM, 1 Double Size Bed

    Approx. 226 ft2 (21 m2), plush design, overlooking the inner courtyard, Französische Strasse or the Gendarmenmarkt. Flat-screen TV, Bose Wave radio, air conditioning, marble bathroom, free, low-band Wi-Fi access and bottle of Evian water.

  • LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

    LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

    Approx. 25 m2 (269 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi access, bottle of Evian water.

  • Classic Single Room, 1 single bed

    Classic Single Room, 1 single bed

    Elegant, 194-sq. ft (18-sq. m) room overlooking Französische Strasse or Gendarmenmarkt. Equipped with a flat-screen TV, Bose Wave radio, air conditioning and marble bathroom. Includes free WIFI (limited bandwidth) and a bottle of Evian.

  • JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

    JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

    Approx. 35 m2 (376.8 ft2), plush design, view of inner courtyard, Französische Strasse or Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air con., marble bathroom, Nespresso machine, free, low-band Wi-Fi. Extra bed upon request.

  • PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

    PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

    Approx. 45 m2 (484.3 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, flat-screen TV, Bose Wave radio, air conditioning, marble bathroom with tub & guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.

  • OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

    OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

    82 m2 (882.6 ft2), plush design, overlooking the Gendarmenmarkt. Hermes toiletries, 3 flat-screen TVs, Bose Wave radio, air con., marble bathroom with tub, shower, TV, guest toilet. Nespresso machine, free, low-band Wi-Fi access. Extra bed upon request.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

ATRIUM CAFE Restaurant

ATRIUM CAFEType of cuisine: Cafe

Enjoy the buffet breakfast in a relaxed atmosphere in our café's bright atrium. Local and international specialties make for a delicious start to the day.

AIGNER Restaurant
Lunch 12:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 12:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

AIGNERType of cuisine: International

Savor Austrian and international delicacies in the afternoons or evenings and enjoy fine wine from the Horcher vineyard in the ambience of a Viennese coffee house.

Find out more and book
See all our restaurants
See all our restaurants and bars

Your meetings and events

Sofitel Berlin Gendarmenmarkt Meeting Room

Our meeting rooms

  • Number of meeting rooms: 5
  • Maximum size: 251 m²
  • Maximum capacity: 50
  • Maximum banquet capacity: 140
Find out more
4.5/5 AccorHotels Rating Based on 3,790 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,509 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Marianna Friends - 14/04/2018
« as usual nice experience with Sofitel »

Sofitel met almost all our expectations. Location was good, breakfast - delicious, very good refurbished rooms. Clean and quiet. Good value for money. The only minor disappointment was the size of the dbl room. Even so, we really enjoy our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Claire Couples - 13/04/2018
« Nice hotel and good location »

Really nice hotel with a warm welcoming. The room was nice with a beautiful view on the Gendenmarkt Place. However, the welness area may be enhanced with more facilities and nothing out of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. P., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
D. Couples - 13/04/2018
« Stunning hotel, localized in the center of Berlin »

Very pleasant stay among a nice and professional staff. It was a pleasure to discover Berlin for 2 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. D., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Alan K. Couples - 13/04/2018
« Excellent Service and such a nice experience! »

We were treated wonderfully by your staff. Thank you for making our stay fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. K., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Ajm Business - 13/04/2018
« Friendly service, nice cozy room and excellent breakfast »

In general, a pleasant experience. There's room for improvement in the television channel options as no English language news channel was found. BBC channel that was supposed to be in the menu, was not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. P., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Michael B. Couples - 10/04/2018

A very pleasant stay in a very good location in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Gemma Couples - 10/04/2018
« Was okay but overall I was dissapointed »

I was disappointed overall. I booked this hotel after reading good reviews and I also wanted to surprise my partner with a 5 star hotel for his birthday. The location was fantastic and the hotel appearance from the outside and the lobby were great and the staff were very friendly and really helpful on arrival. Our room wasn't ready so we had to leave our luggage and go be tourists for a few hours before check-in. When we got our room key, I was really excited to see the room as I paid for the Luxury Room, which was the most expensive room at the hotel, I was very disappointed. The room did not look like a five star luxury room, I could have been staying in any old budget hotel for all I knew. The views were of a street, I paid for luxury room because the views were supposed to be the best. The shower drain smelled really bad and if you left the bathroom door open for long, the smell would come into the room, it was very off-putting to have a shower. The bed wasn't very comfortable for a luxury room. There was only 1 regular coffee sachet each, the robe that was provided was broken. The options in our mini fridge were not suitable so when I asked reception for alternatives (different flavours), I was told that they do not stock them anymore. All the little things would never usually bother me but for a five star luxury room, the little things matter and I was not impressed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. C., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Anonymous Business - 09/04/2018
« Chic hotel but experience was not 5 stars »

The room is very nice and modern, but you have to look around to find things. The plug near the bed to charge your phone at night is under the nightstand and you literally have to lie on the floor to reach it. Not all room are equipped with tea/coffee facilities, so I had to call and ask for it, but only got green tea not coffee and when the room was made up the morning after they did not replenish what I'd used or added coffee either. The complimentary toiletries are hidden in a jar on a bathroom shelf so took a while to find. The toiletries are Lanvin but no body moisturizer was provided only shampoo, conditioner and shower gel. At the time at realized I had already called reception for the kettle so I couldn't be bothered to call again. The worst part of all though was that my room was on first floor and on Saturday morning as I returned to the hotel at 2.30 am there was a club somewhere nearby playing techno/house music which was extremely loud, it felt like it was in the adjacent room. Luckily I had earplugs but if I hadn't brought them with me I would have had no choice but to ask to move room in the middle of the night it was that loud. On the positive side, the breakfast is very good, the bed is comfy and the staff are lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. S., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Yd Solo - 08/04/2018
« Excellent short trip stay »

The bed was extremely comfortable, staff very attentive, location is superb.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. D., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Lionel Couples - 04/04/2018
« Really good experience »

I have been fully satisfied by the services offered by Sofitel. The room has been spotless, the breakfast buffet offers a large choice and its opening hours up to 11:00 is convenient. The hotel is very well located close by many sights places. I have been warmly welcomed and all my questions found answers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. T., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Christopher A. H. Couples - 04/04/2018
« We Really enjoyed our stay.. »

The hotel was perfectly situated. We was very impressed with sofitel and would recommend to anyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. M., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Aaron A. Solo - 04/04/2018
« Excellent »

Arrived around 9 or 10 am and the staff was very helpful and accommodating until my room was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. A., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Mr A. M. J. Couples - 04/04/2018
« Disgusted because we had to pay an extra 45 euros per night for a disabled room. That said, the room was clean and comfortable, although I do not rate this hotel as a 5 star hotel. »

The room was clean and comfortable although not 5*. I was dissatisfied because when I booked my stay, I booked a classic room, and was later told that if I required an accessible room for my husband who uses a wheelchair, that I would need to have a junior suite, and that this would cost an additional 45 euros per night. I had no alternative but to pay the additional 45 euros per night as my complaint to the hotel receptionist, whilst she was polite, was very poorly dealt with. I asked whether breakfast was included, particularly as I had to pay the additional 45 euros per night for an accessible room, and was told that if we want breakfast, it would be charged separately, at around 30 euro per person per day. I am disgusted that the hotel openly discriminates disabled people because they require access adjustments by charging extra for the room they require. I will not stay in any Sofitel hotels again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. It makes me feeling said to read your feedback regarding your booking and that we could not make it better with any other breakfast offer. I totally understand your situation and I refund the EUR 135,- extra fee for the Junior Suite to your Credit Card. I hope, that you maybe give us a second chance any other time. Mrs. J., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Mr Families - 03/04/2018
« Average »

I don’t care what you call that room, but you definitely shouldn’t use the word suite. Very, very misleading.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. R., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Roger B. Couples - 02/04/2018
« Sofitel - for the perfect break »

Check in and outefficient; staff knowledgeable and helpful; bedding and pillows luxurious; location excellent for both East and West of Berlin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Uk M. Families - 02/04/2018
« Great location. Small rooms over the courtyard with poor curtains »

The staff were lovely. I only had two small issues. We were in a small room overlooking the courtyard. As a Sofitel Accor hotel loyalty member, I'd normally expect a slightly better room, but we booked through Expedia rather than directly so we could only have ourselves to blame, perhaps. The receptionist said she would look my membership number up, but I am not sure she found it. The curtains did not prevent light coming in adequately. Better black out curtains or blinds would be good to prevent guests waking up earlier than they want to. A nicer bar area would be good - though the recommendation of Newton down the street was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mrs. W., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Mark S. Couples - 02/04/2018
« As usual excellent stay »

Friendly helpful staff, nice location nice room, all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. s., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. s., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Geoffrey D. Families - 29/03/2018

Excellent. Staffs are very committed. Friendly with smiles on there face always. Services was very satisfactory and efficient. Breakfast was good. The lady chef at the egg station added a touched details to the breakfast service. The reception was best to none. Well done. Room service food was TASTY and delivery was quick. Good choices in minibar and very clean wirh detail. I am very satisfied and happy. Will recommend and definitely come back. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Duru, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. Duru, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Geoffrey C. Business - 29/03/2018
« Dr C. »

All very excellent and especially happy that you found me a suite that met my special needs. Very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cahn, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. Cahn, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
J S. Business - 27/03/2018
« Great Staff, Great Location - too many small things wrong »

Short business trip. Great location very central, yet not too busy with traffic. Super friendly welcome at reception. Room small, but well appointed. Nice view of the square with church. Room was a little older. No plugs close to bed, quite noisy heating / ac unit. Radio alarm went off at 5.30 and invoice was missing information supplied at check in. All minor points, but together leave a less than happy feeling. The friendliness and professionalism of the Sofitel staff stand out yet again though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. S., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

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