Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

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4.5/5 1,484 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 30  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,579 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,484 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Business - 14/02/2018
« Nice cosy and quiet hotel downtown »

The best you can experct from Sofitel , few blocs from the Musées , checkpoint Charly , good Germans restaurant nearby , a great chocolate shop at the corner , nearby a metro station bringing you to Ka De We etc...

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour gervaisi, Thank you very much for this perfect review of the Sofitel Berlin Gendarmenmarkt. I am happy that you enjoyed your stay with us. Hope to see you back on your next visit to Berlin. Sincerely, Tina Senfter General Manager

AccorHotels certified review
Anonymous Business - 11/02/2018

War alles ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., herzlichen Dank, dass Sie sich die Zeit genommen haben, unseren Online-Fragebogen über Ihren Aufenthalt bei uns im Sofitel Berlin Gendarmenmarkt zu beantworten. Wir danken Ihnen sehr, dass Sie sich für Ihre Zeit in Berlin für unser Haus entschieden haben. Es war eine Freude, Sie bei uns begrüßen zu dürfen. Über Ihre positive Bewertung freue ich mich wirklich sehr und ich werde diese selbstverständlich gerne an unsere Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unser gesamtes Team, welches Tag für Tag daran arbeitet, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung und Motivation. Ihre ehrliche Bewertung schätze ich wirklich sehr, denn nur so können wir daran arbeiten, unseren Service zu perfektionieren. Selbstverständlich habe ich mich sehr über die Punkte gefreut, die von Ihnen positiv bewertet wurden. Aber auch die Punkte in denen wir nicht hundertprozentig überzeugen konnten, habe ich zur Kenntnis genommen und werde diese gern an die Geschäftsleitung weiterleiten. Natürlich wäre es für mich interessant, zu wissen, was speziell wir ändern müssten, um Sie auch bei Ihrem nächsten Aufenthalt in der Hauptstadt wieder als Gast bei uns begrüßen zu dürfen. Seien Sie sicher, dass die Punkte die Sie bewertet haben nicht unbeachtet bleiben. Gern können Sie mich diesbezüglich zu jeder Zeit kontaktieren. Herr S., ich hoffe, dass Sie in Berlin eine schöne Zeit verlebt haben und ich würde mich freuen, Sie das nächste Mal wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen und besten Wünschen, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Alastair B. Business - 11/02/2018
« Very good but price was very high much higher than usual »

Excellent to arrive early and get my usual room All was perfect although internet connection is a bit clunky Aigner was over booked and my meal was not up to the usual standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the Aigner in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. B., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Omer A. Families - 09/02/2018
« We stayed at London Sofitel. Comparing both hotels & services, it was a little bit disappointment. »

Our expectation was high so we are not satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Agaoglou, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. I am sorry that we were not able to give full satisfaction. Mr. Agaoglou, thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Peter J. Couples - 08/02/2018
« Excellent we had a great stay »

Our room was very comfortable and the staff were very friendly and helpful. Breakfast was excellent and the location was great for us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. J., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Juliane Kronfoth Shiftleader Front Office

AccorHotels certified review
Stein Business - 08/02/2018
« 100% service and care »

The front desk was prepared when we arrived, check-in was quick. All the staff is very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. S., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Roy Couples - 07/02/2018
« Well located, excellent service, very reliable »

Overall, excellent - particularly the helpfulness and good attitude of all staff especially housekeeping staff. The check-in person was a bit confused about my pre-payment (he didn't seem to recognise that I paid some of the cost with Accor points). We felt the room service dinner was not as well presented as previously experienced here - food was not hot and served on cold plates, order was wrong. The server was very apologetic, but this isn't really the point. Heating rather odd - didn't seem possible to turn it down without contacting reception! We were pleased to see that windows could still be opened - good even in Berlin in February.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. N., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Radek Business - 06/02/2018
« Alles OK , auserdem Welcomdrink »

Alles OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. H., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Uwe O. Solo - 05/02/2018

Everywhere very friendly staff, absolutely customer minded.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. O., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Geoff W. Couples - 05/02/2018
« Excellent Service & Beautiful Property »

Very comfortable and the staff at reception were fantastic. A good team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. I am sorry that we were not able to give full satisfaction with the breakfast. Please let us know if you have any suggestions for us. Mr. W., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Kevin W. Business - 05/02/2018
« Consistent Quality of Care and Attention »

A reliable experience. But: 1. The Bose need updating to support iphone / bluetooth. 2. The fitness room is very sub-standard and a wasted space. Complete let down. 3. Not all the lightbulbs in the room worked. 4. Woken early most days by the cleaners outside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. , Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. I am sorry that we were not able to give full satisfaction as our regular guest. We will work n your critizized points hardly. Mr. W., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Joeri Business - 03/02/2018
« Could be even beter »

correct, allmost

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., herzlichen Dank, dass Sie sich die Zeit genommen haben, unseren Online-Fragebogen über Ihren Aufenthalt bei uns im Sofitel Berlin Gendarmenmarkt zu beantworten. Es war eine Freude, Sie bei uns begrüßen zu dürfen. Über Ihre positive Bewertung freue ich mich wirklich sehr und ich werde diese selbstverständlich gerne an unsere Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unser gesamtes Team, welches Tag für Tag daran arbeitet, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung und Motivation. Herr D., nochmals herzlichen Dank für Ihre Bewertung und für Ihre Unterstützung. Für weiteres Feedback oder Anregungen stehe ich Ihnen selbstverständlich gerne jederzeit zur Verfügung. Wir freuen uns, Sie schon bald wieder in Berlin begrüßen zu dürfen. Mit freundlichen Grüßen, Stefanie Kircheis Guest Relation Manager

AccorHotels certified review
Robbert Business - 03/02/2018
« Very nice stay »

Friendly staff, good breakfast, the pleasant Sofitel bed, clean room. But what I loved: the little things. The squeaky duck for in bath, the music box. Really nice and thoughtful. And it's close to the government district. and quiet. I really like this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. B., thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Kmk Business - 02/02/2018
« Great hotel for my business trip »

Short trip however very comfortable and excellent service from the staff. Very pleasurable stay at the Hotel Sofitel Gendarmenmarkt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kufer, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr Kufer, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Lee B. Couples - 01/02/2018
« Elegant, genuine & comfortable »

The property looked very welcoming, the staff gave a genuine welcome to the hotel and offered any assistance with making meal reservations and guide to local attractions. The room was stylish and very comfortable the balcony and view was a lovely touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Bailey, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. Bailey, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Jn… Couples - 30/01/2018
« Mr »

Nice place and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. N. , thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Douglas G. Couples - 30/01/2018
« Room for improvement »

A) could not get the temperature right in the room despite calls to reception -- too hot . B) there did not seem a concierge available . Berlin seems to have more tour guides for groups than the majority of cities . We did seek help from someone who seemed to be a doorman who said he would make enquiries and report back . Nothing was forthcoming . Would have thought that this was one of the most common questions and an answer would be readily available . Had to make own enquiries . Hardly the standard of a 5 star hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Greetings from Sofitel Berlin Gendarmenmarkt. I hope this email finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive grading and I have shared these with the entire team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides the points which you rated positively I have well noted your feedback about the areas in which we did not meet your expectations. Please accept our sincere apologies for the inconvenience experienced. Mr. G., thank you again for your honest feedback and for sharing your experience. Please feel free to contact us for any further comments at any time. Best wishes, Stefanie Kircheis Guest Relations Manager

AccorHotels certified review
Yanna G. Couples - 29/01/2018

The concierge was amazing and service was on top! The location was very convenient . The room was very clean but in the same breath very small and too hot ( the air conditioning didn't went below 22*) the bed the wasn't so comfortable as the . Overall we had a pleasant stay and the people were very nice and helpful. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Gagel, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mrs. Gagel, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

TripAdvisor review
Couples - 29/01/2018
« Enjoyable stay »

We were very happy with our trip - , convenient location, comfortable room, good dinners, and pleasant and helpful staff (who sorted out our breakfast misunderstanding). We would be more than happy to return and stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour laclisse, thank you for taking the time to rate our hotel. We are happy you enjoyed your stay and are looking forward to your next visit. Sincerely, Tina Senfter General Manager

AccorHotels certified review
Anonymous Business - 26/01/2018
« Too bad for the gym »

Overall: very good experience. Very friendly staff, lovely room, great breakfast. Just two suggestions if I may The gym needs maintenance: the two treadmills were not able to keep a constant speed, making it very hard or even dangerous to have a relaxed run. My second suggestion would be to put on some background music in the restaurant during breakfast. And maybe close the door to the corridor in the left corner. That would have given the lady changing her clothes in the room next to the restaurant some needed privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Capplaere, Greetings from Sofitel Berlin Gendarmenmarkt. I hope this e-mail finds you well. On behalf of our entire team I would like to thank you very much for completing our online guest survey. We very much appreciate your comments regarding your stay at our property. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please be assured that your feedback has been shared with the entire management team. Mr. Capplaere, thank you again for your honest feedback and for sharing your experience. Please do let me know if I can be of any further assistance. Kind regards from Berlin, Stefanie Kircheis Guest Relations Manager

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