Sofitel Berlin Gendarmenmarkt Hotel 5 stars

TripAdvisor rating 4.5/5 1,637 reviews
Sofitel Berlin Gendarmenmarkt
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Hotel extras

  • Several attractions, such as the Brandenburg Gate, which is within walking distance

  • MyBed Double Size Bed ¤ Hermès and Lanvin toiletries

  • Clefs d'Or concierge and a personalized service

  • The Delphinium has impressive lighting, making it ideal for your board meeting or banquet

  • Located in the historic center on one of Europe's most beautiful squares - the Gendarmenmarkt

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30.00 EUR
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Sofitel Berlin Gendarmenmarkt

Charlottenstrasse 50-52
10117
berlin
germany

Tel: +4930203750

Fax: (+49)30/20375100

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1 S5 S7 :   S1 S5 S7 FRIEDRICHSTRASSE

  • U2 :   U2 STADTMITTE

  • U6 :   U6 FRANZ. STRASSE

  • By plane

    AIRPORT TEGEL At 10km / 6.21 miles

  • By plane

    BERLIN SCHOENEFELD At 25km / 15.54 miles

  • By plane

    BERLIN TEGEL At 15km / 9.32 miles

  • By train

    HAUPTBAHNHOF At 3km / 1.86 miles

GPS :52.514647, 13.390961

Currently, close to our hotel

Classic Open Air 2019

From 04/07/2019 to 08/07/2019

At 136 m

Museum of German History, Berlin, visit

From 01/01/2010 to 31/12/2019

At 523 m

Altes Museum in Berlin, UNESCO heritage, visit

From 01/01/2010 to 31/12/2019

At 743 m

Berlin Cathedral, visit

From 01/01/2019 to 31/12/2019

At 743 m

The Bode Museum, Berlin, visit

From 01/01/2010 to 31/12/2019

At 752 m

Tour of the Pergame Museum, Berlin

From 01/01/2010 to 31/12/2019

At 831 m

Old National Gallery, Berlin

From 01/01/2010 to 31/12/2019

At 845 m

Original Bauhaus

From 06/09/2019 to 27/01/2020

At 1.3 km

Tour of the Television Tower, Berlin

From 01/01/2019 to 31/12/2019

At 1.4 km

Schönhausen Palace, Berlin, UNESCO heritage, visit

From 01/01/2019 to 31/12/2019

At 7.2 km

Our accommodations

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

Classic Room, 1 double bed (1.60 x 2.00 m/63 x 78.7 in)

  • Max. number of persons: ‌2
  • Area: From 18
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

SUPERIOR ROOM, 1 Double Size Bed

  • Max. number of persons: ‌2
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

LUXURY ROOM, 1 Double Size Bed, upper floors, seating area

  • Max. number of persons: ‌2
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

Classic Single Room, 1 single bed

  • Max. number of persons: ‌1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

JUNIOR SUITE, 1 Double Size Bed, separate seating area, view of courtyard or Gendarmenmarkt

  • Max. number of persons: ‌3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

PRESTIGE SUITE, 1 Double Size Bed, separate living room, overlooking the Gendarmenmarkt

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

OPERA SUITE, 1 Double Size Bed, over 2 floors, 3 balconies, spectacular view of the city

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Shoe polisher
  • Automatic wake up call(...)

Our restaurants and bars

ATRIUM CAFE

Type of cuisine: Cafe

Enjoy the buffet breakfast in a relaxed atmosphere in our café's bright atrium. Local and international specialties make for a delicious start to the day.

AIGNER

Type of cuisine: International

Savor Austrian and international delicacies in the afternoons or evenings and enjoy fine wine from the Horcher vineyard in the ambience of a Viennese coffee house.

Lunch

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 251 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 140 people

Find out more

Our guest reviews for
Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

5,142 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

1,637 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay in an excellent hotel

Customer review rating 4.5/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Everything worked very well

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Excellent sevice

Customer review rating 4.5/5

Andrew J. Solo - 05/06/2019 AccorHotels certified review

Excellent location, excellent staff, really looked after by the concierge (who parked my car), excellent breakfast buffet. Only negative was that in late May, when I set the air-con to 18C, I felt too hot overnight, so turned off the air-con and openned the double glazed windows instead.

Dear Mr. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Fantastic

Customer review rating 4.5/5

Samantha Couples - 04/06/2019 AccorHotels certified review

Anja and Nicolai made our stay perfect Nicolai has organised for us the opera tickets and few fabulous restaurant!!!! So courteous, kind and professional! Anja made us found a wonderful welcome when we arrived at the hotel! We would stay at this hotel again!

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Great hotel albeit a bit sterile

Customer review rating 4.5/5

Stewart L. Couples - 04/06/2019 AccorHotels certified review

Great service, wonderful breakfast, marvelous location, nice sized room. It's only negative is that it doesn't have the warm feeling that you get at the finest hotels where the guest feels as if he is home. Part of the problem is the industrial decor. However, this carries over to actions. Most notably, one day the hotel, without notifying the guests, shut off the air conditioning. While Berlin temperatures in May fluctuate and the particular day was not oppressively warm, no luxury hotel should peremptorily shut off the air conditioning. I spent the night in a stuffy, uncomfortable room.

Dear Mr. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Unfortunately we know about the problem with the aircondition - mai is always a difficult time with the temperature in the rooms. But I can let you know that a renovation is planned for Juli and August. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Great hotel, perfect location

Customer review rating 4.5/5

Laurens Business - 02/06/2019 AccorHotels certified review

The hotel is at the Gendarmenmarkt, a beautiful square in the center of Berlin. Sleek and modern on the inside with plush rooms. On the top floor there is a sauna and steam room with views over Berlin. It's close to TXL bus stop, not that far from the S and U bahn.

Dear Mr. V., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Very statisfied

Customer review rating 4.5/5

Anonymous Business - 29/05/2019 AccorHotels certified review

I had a very nice stay at the Sofitel. Everything went smooth from check in to check out.

Dear Mr. W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Very nice hotel in a very nice location.

Customer review rating 4.5/5

Anonymous Business - 28/05/2019 AccorHotels certified review

Everything was very nice. Just a small thing to improve unfortunutly the terrace in my room was not clean (with lot of birds dust, including in the chairs) and I coud'n t use it.

Dear Mrs. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Good location and well appointed rooms.

Customer review rating 4.5/5

Karen R. Friends - 25/05/2019 AccorHotels certified review

Welcoming and well located hotel. Service pleasant and efficient. Room well designed and had good facilities. I would have liked a kettle and the making facilities- but maybe that's because I'm British! Breakfast very good.

Dear Mr. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Lovely room and a quiet, well organized hotel.

Customer review rating 4.5/5

Anonymous Business - 25/05/2019 AccorHotels certified review

I stayed one night. The room was small, but very nice. Everything was in its proper place and well organized. The hotel staff were lovely and helpful.

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

An elegant hotel with a heart

Customer review rating 4.5/5

Veronique M. Business - 25/05/2019 AccorHotels certified review

The Sofitel Berlin Gendarmenmarkt is one of my favourite hotels in the world. It is stylish but in a solid, reliable (dare I say German?) sort of way. The service is amazing: nothing seems too much trouble, whether it is moving you to a different room because there was a bad smell in the one you were first allocated, or bringing you a little tube of Lanvin body lotion at 10.30pm because there wasn't any in your bathroom. Every little detail has been thought of and taken care of; look out for the little wooden knob on the wall by the side of your bed: if you pull it, it starts a music box which plays Lili Marlene or other tunes associated with Berlin. I wouldn't miss the buffet breakfast for the world - it's full of delicious and high-quality ingredients, same as throughout the hotel, from the cucumber water (in summer) or herbal tea (in winter) available in the lobby while you check in, to the scrumptious tartufo chocolate welcoming you on your bedroom desk. Can't wait to go back - I wouldn't stay anywhere else in Berlin.

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

good

Customer review rating 4.5/5

Anonymous Couples - 22/05/2019 AccorHotels certified review

concierge was excellent

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Brilliant stay

Customer review rating 4.5/5

Pam Couples - 22/05/2019 AccorHotels certified review

Lovely welcome when we came into hotel. Happy to help whenever asked. Very professional.

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

nice stay

Customer review rating 4.5/5

Leon Couples - 20/05/2019 AccorHotels certified review

very supportive, friendly staff. Nice Room (201) with spectacular view. parking in teh garage around the corner

Sehr geehrter Herr Kröger, ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Berlin gewählt haben und sich zudem die Zeit genommen haben, eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Sofitel Berlin Gendarmenmarkt legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe Stefanie Kircheis Front Office Manager

Not impressed

Customer review rating 4.5/5

Stine Business - 20/05/2019 AccorHotels certified review

Dear Sofitel. I have stayed in many of your hotels and I general a very satisfied customer :-) It was my first visit at Sofitel Gendarmenmarkt, and I must say i'm not impressed by: - The bar and missing café facilities: - the bartender could not make any known cocktails. Take a look at Sofiel Alter Wall Hamburg, - they have a great bar and café. - The rooms: our room was very old and refurbished. I could really recommend an upgrade and maintenance of the rooms. I must say, it was not like other Sofitels.

Dear Mr. K., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Great location

Customer review rating 4.5/5

Nancy Couples - 19/05/2019 AccorHotels certified review

We enjoyed four nights here. Our deluxe room was looking into the courtyard and nicely appointed. However, the logistics of the bathroom were difficult. There should be a different configuration as the door to the toilet when opened prevented entrance to the bathroom. The reception staff helped us quite a bit. They were wonderful.

Dear Mrs A., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Beautiful and comfortable hotel with incredibly hospitable and kind staff.

Customer review rating 4.5/5

Anonymous Business - 14/05/2019 AccorHotels certified review

Incredibly comfortable. I love the fact that the hotel was no fuss, but very sophisticated at the same time. Location was perfect for the combination of business and pleasure scheduled for my stay in Berlin.

Dear Mr. R., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Stroll around the city in the corner

Customer review rating 4.5/5

Lie C. L. Families - 13/05/2019 AccorHotels certified review

The staff were friendly and the breakfast was excellent!!!

Dear Mrs. L., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Nice hotel, enjoyable stay

Customer review rating 4.5/5

Anonymous Couples - 13/05/2019 AccorHotels certified review

Friendly staff, nice hotel, good breakfast

Sehr geehrter Herr F., ich bedanke mich ganz herzlich dafür, dass Sie unser Hotel für Ihre Übernachtung in Berlin gewählt haben und sich zudem die Zeit genommen haben, eine Bewertung abzugeben. Ihre positive Bewertung unseres Hauses habe ich gerne an meine Mitarbeiter weitergeleitet. Im Sofitel Berlin Gendarmenmarkt legen wir höchsten Wert auf Qualität und Service. Kommentare wie Ihre beflügeln uns und vermitteln Motivation. Ich freue mich, dass Sie sich bei uns wohl gefühlt haben und darf Sie hoffentlich recht bald wieder im Haus begrüßen. Ihnen wünsche ich alles Gute und verbleibe Stefanie Kircheis Front Office Manager

Helpful staff. Central location

Customer review rating 4.5/5

Brigitte B. Business - 12/05/2019 AccorHotels certified review

Very helpful staff at reception who effortlessly sorted out my booking error. Central location with pleasant view onto Gendarmen Markt. For a Sofitel, I found the breakfast range a little limiting and the service 'so-so'. I was a little disappointed with the gym, too, as it did not even have a rowing machine and generally limited machinery. Having said this, it did not seem to be heavily used. The room was fine, though the bathroom on the small side for a Sofitel.

Dear Mrs. B., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies regading the breakfast service. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Functional

Customer review rating 4.5/5

Anonymous Business - 10/05/2019 AccorHotels certified review

Some aspects could have been happy. Asking for late checkout of 2-3pm as my conference ended late, was turned down. Disappointing considering I had stayed there at the Sofitel for 7 days straight. Also, for the last night of my stay on 29 April, I wanted to transfer my booking to my colleague. I was told he had to pay 10Euros as his room was slightly bigger than mine. Not classy at all.

Dear Mr. K., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. Of course, I understand you Feedback regarding the Rate late check out also the higher rate for your colleague. I will discuss this with the Head of Departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager
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