Hotel - Sofitel Berlin Gendarmenmarkt
Sofitel Hotel Sofitel Hotel

Sofitel Berlin Gendarmenmarkt Hotel

4.5/5 1,616 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 30  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Our rooms

Our luxury accommodations encompass 70 elegant rooms and 22 exlclusive suites. Some of these first-class accomodations provide direct view to the french cathedral and the Gendarmenmarkt. A heaven of silence feature the rooms to the inner court.

  • 92 rooms
  • 44 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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Your meetings and events

4.5/5 AccorHotels Rating 4,860 reviews

Our guest reviews for Sofitel Berlin Gendarmenmarkt

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,616 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Andrew Business - 15/02/2019 AccorHotels certified review

I had a problem with my room when I stayed last year and I was told at the time I would be looked after if I returned to the hotel. I did this year and assumed they would not remember what was promised but I was pleasantly surprised to find they did and had my room upgraded. I am very impressed that the staff made a note of my issue last year and that was spotted by the staff this year and acted upon

Ryan A. D. Business - 14/02/2019 AccorHotels certified review
« Well located, quiet, totally accommodating. »

Very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Business - 06/02/2019 AccorHotels certified review
« Great stay, very friendly and attentive staff and excellent location! »

Overall I had an excellent stay. First I was given room 510 which is extremely small and not very nice. After calling and asking for a new room I was swiftly moved to a better. larger room on the same floor. I met several staff members throughout my stay and everyone was extremely friendly and helpful. The breakfast buffet has a very good selection and the service was great. Needless to say the location of the property is excellent and I can highly recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Business - 05/02/2019 AccorHotels certified review
« Good experience »

It was a good experience although I did a mistake by the booking and a no show was counted for one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Business - 05/02/2019 AccorHotels certified review

Nice room, good Breakfast, helpful and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Dsk Business - 02/02/2019 AccorHotels certified review
« Very Good »

It is very difficult to rate a business like Hotel, during a one night stay for business. Everything was excellent, especially the concierge / reception who has listened to my request and upgraded me to an excellent room with a view on the Square. Didn't had the chance to try your restaurant, or even to enjoy the free drink for that matter. BTW, the A/C was at its warmest (24 c), yet the temperature in the room was OK but a bit limit for me personally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Cathrine S. Couples - 02/02/2019 AccorHotels certified review
« Nice »

Good standard and Location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Matthias H. Business - 25/01/2019 AccorHotels certified review
« very nice setting »

still waiting for a mail that would give me access to the Accor bonus system - that was promised, but the mail never arrived - can you pls resend: Ma…

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Gunavathi S. Couples - 25/01/2019 AccorHotels certified review
« Great hospitality »

From the time we checked in, we were greeted by great service staff, we had a complimentary upgrade and an amazing room with a view! Thank u so much for the awesome chocolates! Location of the hotel is excellent as it’s right in the city, walkable to many attractions. Alot of restaurants just beside the hotel. A big thank you to everyone at the front desk, especially Swen, and the lady who checked us in on the 1st day of our arrival! You guys have been great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Solo - 19/01/2019 AccorHotels certified review
« Lovely small hotel, great staff. »

Very nice place to stay, centrally located to get to everywhere you need to. My only complaint was that there is no tea/coffee-making facilities in the room like in other hotels. I think this is essential. I asked Reception for it and it was provided - thank you very much - but I think it needs to be provided in-room as a basic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you again for the Feedack with the coffee-making facilities. I will discuss it with the Management. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Business - 17/01/2019 AccorHotels certified review
« You need to have the Air-Con Permanently available like a modern hotel does »

Frontdesk service was very good. Room was very nice and well maintained. Restaurant experience was poor - much reduced. Still no proper bar/cocktail area. AIR-CONDITIONING NEEDS TO BE AVAILABLE 365 DAYS PER YEAR.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you very much for your Feedback regarding the Air- Conditioning. In special from you,as an regular guest it is very important, to hear good or less good Points. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Silvia H. Business - 17/01/2019 AccorHotels certified review
« Nice room, nice staff »

Fast check in, friendly and dedicated staff at the front desk and Atrium restaurant. Good amenities, good breakfast. A wind down bar/lounge is missing. Only option to have a drink/coffee is at the Aigner restaurant and Atrium, if open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

John F. Business - 10/01/2019 AccorHotels certified review
« Disappointing experience »

The location is very convenient, and the welcome desk was friendly and efficient. The windows open and so I could get fresh air in the room, which was very nice. The shower head is clogged and needs attention. The handheld shower worked well. But water leaked all over the bathroom. When I left my room the next morning, I had to spend several minutes trying to undo the chain lock on the door -- the cover was loose and so the chain was too short to open. This is very dangerous in case of an emergency. When I returned to the room in the evening, the room had not been cleaned. I called and the front desk offered to have someone come up promptly, but I wanted to go to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I certainly do not want to miss the opportunity of thanking for your answer to our guest online questionnaire and taking the time to tell us about your experience at the Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet completely your expectations; please allow me to express my apologies. I will discuss all the Points with my colleagues from the housekeeping and technician department. It most certainly is our goal to fulfill our guest’s needs in every aspect, to make their stay enjoyable and memorable, because this is how we understand the hospitality industry. My staff and I can assure you that we shall be doing our utmost to ensure your next experience meets the standard which you should always expect from us. As a sign of our apology I have noted a free upgrade for one of our Prestige Suites, according to availability, for your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Kircheis Front Office Manager

Claude F. Families - 10/01/2019 AccorHotels certified review
« A great place »

Perfect location with a beautiful view. Very well connected to the public transport network. Walking distance from the Museum Insel and Nikoleiviertel. Very nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Selim T. Families - 07/01/2019 AccorHotels certified review
« Very good »

Very good stay, excellent concierge who gave us many great addresses and was so kind and helpful but our suite could be better in term of room service . Will come next time for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Thome, I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Couples - 06/01/2019 TripAdvisor review
« a great hotel in a great location »

Very nice hotel with all you can expect from a 5 stars hotel. personnel very kind and always available. rooms are really good and clean. excellent breakfast. the wellness center is also very good.The location is close to almost all the most beautiful places in Berlin and at walking distance to the public transports stations.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour minverni, Thank you for choosing Sofitel Berlin Gendarmenmarkt. It is a pleasure to read how much you enjoyed your stay with us. It is our most important goal to make each guest’s stay a special one with our best quality of service and offers. Thank you for appreciating our efforts. It would be great to welcome you again soon. Sincerely, Angela Lilienthal General Manager

David Families - 04/01/2019 AccorHotels certified review

Good location, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Juliane Kronfoth Assistant Front Office Manager

Louise Families - 04/01/2019 AccorHotels certified review
« Good hotel, great location »

Friendly and efficient staff. Good breakfast but on one day they tried to charge us for the third person when it was already paid for. Room clean and comfortable but housekeeping a bit hit and miss, often done late in day when we were back. One bottle of water for three people is not enough and two coffee cups for thee people is not good service. Bottle of bubbly on NYE was a nice touch.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. Thank you also for your Feedback regarding the Housekeeping. We I will speak about this with my colleagues from the Service and Housekeeping directly. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Rogério S. S. Couples - 03/01/2019 AccorHotels certified review

Absolutely flawless. Everything was perfect. Nicolai being the best concierge we’ve ever been across with. Outstanding professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

Anonymous Couples - 03/01/2019 AccorHotels certified review

Great but did not like the glass toilet door

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I certainly do not want to miss the opportunity of thanking you so very much for your friendly note and your answer to our guest online questionnaire. It is a great pleasure for all of us to hear, that you enjoyed your stay in Berlin and at our hotel, and I am very happy that my staff was able to fulfil your expectations. I hope that we can greet you again during your next stay in Berlin. Wishing you all the best, I remain Yours sincerely, Stefanie Kircheis Front Office Manager

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