Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

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4.0/5 1,492 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Direct dial telephone
    • Crib on request
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,180 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,492 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Alois Friends - 09/04/2018
« Perfekt!!! »

Top Hotel!!!

AccorHotels certified review
Markus M. Business - 05/04/2018
« great business stay »

extremely nice reception, good rooms, great place to stay in Berlin

AccorHotels certified review
Anonymous Couples - 04/04/2018
« Pleasant staff and nice Hotel Wifi not great »

When we checked in we were greeted nicely, went to the bar and the bar staf were nice and friendly too, breakfast didnt have much options for Vegetarians thou

AccorHotels certified review
Alvaro R. L. Business - 25/03/2018
« VMuch below the standard »

I had several issues I want to comment. The room cleaning in the first day was incomplete. the maid even left a Bruch IN THE WC! I asked for a recommendation on a book store and a city map to a girl on the front desk. She half answered, did not give me any map and told me that there was no need. She immediately went back to her paper work! I had three dinners at the bar. In the second day, the food took one hour to arrive!! Unbelievably, the lady did not even apologize for such situation!

AccorHotels certified review
Alan B. Solo - 15/03/2018
« As expected »

Everything up to the high standard I expect from Mercure.

AccorHotels certified review
Hanna Business - 13/03/2018
« No feel welcome, no appreciation for being loyal, no room upgrade »

Check-in/check-out was just like an automatic process, no warm welcome, no appreciation for being loyal, though it was my second time in the hotel. Before arrival I sent email asking for possibility to have early check-in around 10am. No reply. After few days I sent another email, but again didn’t receive any reply. I made online check-in mentioning my arrival time. When I came to the hotel around 10 am room was not ready, and front office agent told that it will take one hour for the room to be ready and offered to wait in relax bar. I accepted it. After one hour when I came to the reception, he told that room is not ready, and he doesn’t know when it will be ready. When I questioned why in this case one hour ago he told that room is getting ready, the guy replied quite rudely that he didn’t promise it and that check-in time is 3 pm. Only once I mentioned that all my emails were left without any reply, and when I asked to give a call to house keeping team to check the cleaning status of the room only after this I received key from the room. The room was ok, but the pillow just horrible - half empty. When I tried to reach mercure quality manager next day in the evening and dialed 2424 that supposed to be answered 24/7 there was no reply, though I tried to call few times. Only when I called to the reception the call was answered and I asked to change the pillow. My question is if you have the flyer in the room for mercure quality manager assistance stating that he/she available 24 hours at any time, it should be like this in reality. F&B team is great, especially welcome lady at main restaurant who always welcome you with smile, and so enthusiastic that even if you still feel sleepy you will be awake from her wishes of having good day. Also the team in relax bar attentive, when on arrival day I was waiting for the room to be ready, I decided to have breakfast and wanted to have omelette that was not included in the menu list. I asked the waiter possibility to have omelette and was expecting to get rejected, however he was super polite and attentive and told that of course it is possible and he asked from main restaurant to make it ready as it was still during breakfast time. Check-out also was just like with robot, no question how was the stay, no emotions or friendly approach, I felt like I need to thank for the stay, not her.

AccorHotels certified review
Leo Business - 11/03/2018
« Convenient and confortable hotel for a short business trip »

I stayed for two nights and was very happy with the overall experience. The hotel location is extremely good and it has very modern renovated facilities. The rooms are a little bit small, but they are good for short stays and single occupancy.

AccorHotels certified review
Nic S. Couples - 10/03/2018
« great helpful staff, lovely room »

All of the staff were helpful. The room was a decent size and clean...but no English tea bags in the room and bins not emptied during the 4 day stay.

AccorHotels certified review
Anonymous Business - 10/03/2018

Nice rooms, but tur Internet connection did not function very well and breakfast was expensive.

AccorHotels certified review
Martin B. Business - 03/03/2018
« Usually excellent, disappointing on this occasion. »

Roughly my 10th visit here. Unfortunately there was an unannounced fire alarm in the morning (installation of a new system I later discovered). I went down to reception (dutifully not using the lift) only to find it was being ignored, the lift used, work continuing etc. I was told the reception staff only discovered it would happen "5 minutes" beforehand. This is poor practice: guests should be warned (a notice appeared afterwards!), otherwise the building should be evacuated properly. I was told rooms couldn't be contacted to inform guests (the phone system should be updated in that case to allow communal calls). The reception were pretty casual and just continued to work through the alarm. They didn't seem to understand why one might evacuate the room if the alarm goes off! I also reported a loud persistent whistling in the room from a poorly-fitting window. The receptionist noted it, but nothing was done. In the evening I reported it again and was promised someone would come up in 5 minutes, 15 minutes later I phoned again, and was told they had been too busy! Finally a friendly receptionist did attend and after banging the window open and shut half a dozen times solved the problem temporarily (although it couldn't now be opened). He kindly offered better Wifi as recompense (which seemed difficult to use if you had already got online the slow way!) and a small glass of wine, which was nice, but a repair during the day would have been better for everyone! Usually a great place to stay (well located, clean, good rooms, efficient staff), this was clearly just bad luck on this occasion.

AccorHotels certified review
Aleisha Solo - 28/02/2018
« Great hotel »

Great hotel. Staff were lovely and always friendly. Food was good. I will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleisha We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Hecker Assistant General Manager Mercure Hotel Berlin City Invalidenstr. 38 10115 Berlin Tel.: +4…

AccorHotels certified review
Chiara Couples - 27/02/2018
« Overall positive experience »

The hotel is very well located. Best price quality ratio.

AccorHotels certified review
Anonymous Couples - 27/02/2018
« Lowly hotel »

Very welcoming, warm hotel. This hotel was very quiet which is an added bonus as it is in the mitte district in a busy part of Berlin. Close to many sight seeing attractions. Highly recommended.

AccorHotels certified review
Denis M. Business - 26/02/2018
« Friendly staff, comfortable clean rooms and a great breakfast »

All went very well, efficient check in, comfortable clean rooms and a very enjoyable breakfast. Staff are friendly and efficient

AccorHotels certified review
Anonymous Business - 26/02/2018
« Nice rooms »

I like the hotel, location and the rooms. The problem this time was, that I only got a smoker room for the first night. This was really bothering me. The reservation contained the request non-smoking. I think meanwhile it is not really acceptable anymore to ignore this type of request.

AccorHotels certified review
Morten Families - 21/02/2018
« Great hotel directly in the middle og Berlin »

Very freindly staff - especially the welcome feelings at the breakfast was an expirence.

AccorHotels certified review
A.l Couples - 20/02/2018
« great »

it was great. the hotel staff was very kind and welcome us and help us on all the things we need, in any time.

AccorHotels certified review
Anonymous Business - 19/02/2018
« wonderful experience, great hotel »

Great service, beautiful clean rooms, quiet. The design of the hotel is fantastic, great location and good vibes at the lobby. I loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamar We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Hecker Assistant General Manager Mercure Hotel Berlin City Invalidenstr. 38 10115 Berlin Tel.: +4…

AccorHotels certified review
Natalie Business - 14/02/2018
« Charged over $100 for breakfast I never knew I paid for »

The hotel was clean and the room was nice. The only complaints I have are regarding the bill. The woman who was checking us in did not ever indicate to me that I was going to be charged 32 Euro a day for breakfast, and in fact, I never had breakfast one time during my stay (as I did not know that I was paying for it). I reviewed my bill at checkout and was told about the breakfast charges. I asked if they could be removed because I had never been told that this service was added onto my reservation, nor did I ever eat breakfast at the hotel. I was really dissatisfied with the answer that "no, the charge could not be removed." I asked if there was someone else qualified to remove the charge and the answer was simply, "No, I'm sorry." This ended up costing my company about $120, which is outrageous, given that this was an additional service that I never requested or used.

AccorHotels certified review
G. E. G. Business - 12/02/2018

Very good service I appreciated the concert last thrustday...Nice We came back soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Hecker Assistant General Manager Mercure Hotel Berlin City Invalidenstr. 38 10115 Berlin Tel.: +4…

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