Mercure Hotel Berlin City 4 stars

Check in staff very friendly. Location very good. Barman was surly.

The breakfast cafe was amazing but a little pricy. The Relax cafe had good food, drinks, and service. The checkin staff were polite and helpful and offered suggestions on where to visit in the city

the rooms were on the small side no bath tub no hair conditioner, no body lotion on the whole functional hotel but not more.

excellent in all respects except for wifi in room was poor and kept disconnecting which was very frustrating. there were only certain sections of the room that could receive wifi- eg. near the door. sometimes i had to go out in the hall to get a wifi connection.

Very nice. The staff was helpful and the rooms were comfortable

alles gut

We enjoyed our brief stay

This was the first visit to Berlin in my life and I arrived the Berlin in the late afternoon. The hotel was located easy to find and clean and modern. The in-house staffs were so kind. During my stay at the hotel, I was satisfied with most of the things.

- Room: I liked that it was quiet. Bed/Sleeping quality was good. There was no fridge in the room though. - Wifi: The devices had difficulties connecting sometimes. - Centrally located close to Main station Berlin.

The hotel is very good in several aspects. The rooms are very cozy and have a good size. The breakfast area is very good, offering very good food and it is also very large. The staff is very helpful and can get you into a table very easily. It is close to Berlin´s Natural Museum, which is a nice place to visit either with or without children. There are plenty of restaurants, coffees and stores in the vicinity. The tram is just in front of the station, as well as the subway. It is easy to get there from Berlin Central Train station (just to stops away taking Tram 10 or 8).

Really didn’t feel at all welcomed when we arrived. The lady that checked us in we felt was rude. I had booked a room that was on the cheaper end and asked that she make sure we had a double bed as we are on our honeymoon.... on the site there were pics that showed double bed and twin beds although she was sure I was wrong. I asked her to please see if there was something she could do - which she did but didn’t tell us if she had or hadn’t found a double bed. No fridge in the room. Also had to ask for a Cory map - no offer of assistance. Really impacted our first impression of Berlin.

I did not like the check in as the girl who helped me did not even wish me a pleasant stay or asked if I had any further questions etc. Furthermore, I had a single room which meant there was only one small cushion. And the breakfast is very expensive, so I had breakfast outside the hotel.

Alles o.k.

Being a frequent guest I'm happy to say that our 4 nights stay was very satisfying. Comfortable and clean rooms. Well equipped bathrooms. We enjoyed espresso machines and minibar with cold water. The breakfast is excellent. We also enjoyd a tasty dinner at Relax and a nightcup every evening. Your staff is professional and friendly. I have to mention that the location is very good. Earlier we walked to all important places, now we can take the UBahn and/or tram if we don't feel like walking as we are getting on life. For the past 12 years we have visited your hotel, as one couple and/or with friends and/or family. This time with our grown up children. It was a lovely stay and we are looking forward to be back in December!

War alles perfekt