Mercure Hotel Berlin City

The staff were friendly and helpful

Ok

Nice to be recognized after a long absence.

Stone the flaming crows it was marvellous

Very nice experience: check-in, check-out, room service, quick dinner at bar

Overall ok.

Had a great stay in Mercure Berlin City. Would really recommend it!

Staff were exceptionally friendly & helpful

You need an experience customer services who can deal with electrical issues and payment (I had been told that the payment is when you check out, but it is already paid). As we brought some medicine and need to put it in fridge as the weather was so hot and it is necessary to have fridge. On the good side, our stay were comtably and pleasant. Thx Mercure ☺️

Great hotel, and great staff working there

I stayed there for one night. The room was a good size with everything I needed. This hotel is located in a great position, near the train station, with great transportation nearby. Near the hotel there was also a great museum. The room was comfortable and cozy. It has an original, unique design. There's a window allowing you to see inside the bathroom from the bathroom, and the light from the bathroom shines into the bathroom at night even if it closed. The bathroom is pretty, but it's missing a bidet. The lights project a shadow on the face so you can look at yourself well in the mirror. In the ground floor, there's a restaurant. The elevators only operate with the room key.

I had a pleasent stay in good hotel with good location close to public transport. Young guy in the reception was friendly and fluent in English. Fast check-in (and check-out) was nice and fast and room was available when promised in online check-in confirmation. I got free WIFI for whole 4-night visit but unfortunately it was breaking quite often and I was forced to use my 4G mobile connections on my iPad and mobile phone but thanks to new EU roaming changes since 2017 it did’t cause any extra cost. Tram station (Naturkundemuseum) is only a few meters from hotel and Hauptbahnhof is after one stop. U-Bahn station is also next to hotel. From hauptbahnhof there is bus connection (20 min) TXL to/from Tegel airport ten times in an hour. Public transportation was great and cheap with BERLIN Welcome card. Weather was very hot (max 38 C degrees) during my visit in Berlin but room air condition (automatic setting and different speed adjustments) with possibility to set the room temperature which was great when it was so hot outside. Room was clean and daily cleaning was working very well. Breakfast was comprehensive and coffee was served to the table. Some german specialties were nice addition compared to Finnish breakfast. Old grand lady in breakfast room was very friendly even if she was quite busy. I would book the same hotel again if I would visit Berlin again.

The hotel staff was nice, they were patient while I used my crappy German. They stayed friendly even when my bicycle key got robbed/lost. Luckily I brought the bike back. The only sad thing for me was that there was cheese in the clutched eggs, but there was enough other amazingly well prepared food during the breakfast :-) all in all well done