Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,636 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Web TV
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,543 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,636 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 18/03/2019 TripAdvisor review
« Disappointed »

We booked a double bed and it was given to us a twin bedroom... When asked for a double bed it was not easy to convice them to put beds together with a sheet. Aditionally the bedrom was for handicap so the toillet had no place where we could leave our stuff. alço, cups and a water boiler were available but no tea bags or coffe were available in the bedroom...

Anonymous Business - 13/03/2019 AccorHotels certified review
« Great located hotel, which met all out needs »

Great- good location, and met all our needs

Nikole B. Business - 12/03/2019 AccorHotels certified review
« The hotel was nice and stay was great but I had some difficulties in communication with the front staff. »

My baggage was lost at the airport and I explained the situation (and urgency of gathering my luggage as I would check out the following day) to the night staff upon arrival (~11pm, Sunday March 10) - I . In the morning, my baggage had still not arrived but I received an email at 9am from the airline stating it had been handed over to delivery service and would be there "shortly". When I spoke to the front desk, the staff had received a phone call inquiring about my checkout, but had not asked in return for any details regarding my luggage. I spent the next few hours trying to call/email the airport, baggage delivery, airline and had the front staff (different than the night before) help because the baggage service centre phone line was continuously busy. Eventually, we got through to find out that they had returned my luggage to the airport since the hotel staff had told them I had checked out. I am not sure where the misunderstanding occurred, but it was not until I became furious and insisted that they help me retrieve my luggage (as I would checkout at 12pm and had an interview to attend) that they sensed my urgency (3 hours later). Eventually, the hotel staff requested that the airport luggage centre send my luggage in a taxi, for which I was required to pay 22 Euro, even though the communication error was not on my end. Although the rest of my stay was pleasant, it was extremely hard to enjoy my stay when the entire ~14 hours I spent at the hotel were spent reconciling a miscommunication between the hotel night staff - morning staff - airport baggage services.

James Couples - 12/03/2019 AccorHotels certified review
« Shame about the wifi. »

Worst wifi I've encountered in any Accor hotel. It kicked out every few minutes. No excuse for something so bad. Good outlet placement in room, however. Bed and room comfortable and quiet. The silly reception set-up is a laughable gimmick. Two island tables set in the middle of the lobby. No clear order of who's on duty, who's otherwise engaged, who's in line to be served next. Inefficient for the poor staff who have to turn around and walk back to the shelves and drawers to retrieve stuff.

Najwa Business - 10/03/2019 AccorHotels certified review
« Ms. Najwa »

I was travelling for work. I stayed in a twin room with my son, service was good. The room was a bit small but comfortable. Location was good. I would have preferred a mini bar or a small fridge in the room.

Li… Business - 08/03/2019 AccorHotels certified review

Extremely efficient, I checked in on line which expatiated check in on arrival at the hotel. Greeted with a warm welcome by the receptionist. Room clean, comfortable and quite. There was a lovely lady who greeted us cheerfully at breakfast both mornings, great start to the day!

Denis Couples - 05/03/2019 AccorHotels certified review
« Very welcoming hotel »

Staff are very friendly, food in bar is excellent, bed is very comfortable and rooms are quite with a good shower , what more could you ask for

Memoria Friends - 04/03/2019 AccorHotels certified review
« Small room but great everything else »

I've stayed here on more than one occasion. The size of the room is the only negative. The location is perfect. It's next to the Natural Science museum and across the street from the U-Bahn and the M5/M8/M10 trams, which take you just about everywhere in Berlin. It's only 2 stops away from the main train station as well. It has room service, a restaurant and bar, and modern amenities. The decor is unique yet modern as well.

Nicolás C. Couples - 01/03/2019 AccorHotels certified review
« Nice but not perfect »

Was a good experience in general but the minor details don’t allow to create a perfect experience. -Problems contenting to the WiFi. -Shower filtering water to the bathroom.

Business - 24/02/2019 TripAdvisor review
« Cool stay »

It is the first time I stayed in this hotel. The check-in was smooth and efficient. The room was very nice and the bed really comfortable. The breakfast was very good too with excellent croissant. The check-out was efficient too.

Sofia T. Families - 22/02/2019 AccorHotels certified review
« Very Good and pleasent »

Thank you for your service, everything was perfect, the Only thing is that there was a lot of queue at the reception. But overall very Good

Thierry E. Business - 22/02/2019 AccorHotels certified review
« Cosy and friendly hotel »

The process of registration was quick and efficient. I received the welcome drink and enjoyed a cosy room.

Barbara Business - 19/02/2019 AccorHotels certified review
« A good staying in Berlin »

The hotel is close to the metro station in a very good position. The room is essential but comfortable with a good space for bathroom.

Margaret Solo - 19/02/2019 AccorHotels certified review
« Great location and comfortable stay. »

My room was comfortable and quiet for a great sleep. It would have been good to have an electric kettle, as I expected, as the capsule machine didn't allow to get boiled water. Check in staff were efficient although the location and style of check in desk was not conducive to a pleasant experience. The front rotating door was also problematic when trying to enter with both hands full. Nifty footwork required. Breakfast was excellent and there was one young female staff member who stood out from the rest but unfortunately I didn't get her name as she was always busy and being helpful to guests.

Karen S. Couples - 18/02/2019 AccorHotels certified review
« Comfortable hotel in good location »

We have stayed at the Mercure Berlin City and have always found it very satisfactory. The rooms are well equipped for a short stay and the beds very comfortable. However, on this occasion I was irritated to find that although it is a non smoking hotel, the previous occupant of our room had obviously been smoking in it. I also feel that some of the rooms are needing a little spruce up. Otherwise, the hotel is perfect for our needs. The staff are friendly and helpful, the breakfast is excellent and the hotel location is ideal.

Michael M. Friends - 09/02/2019 AccorHotels certified review
« An efficient hotel »

I enjoyed staying in Invalidenstrasse. The hotel was clean and comfortable the breakfast excellent. It is very near the U6 station and the tram stop to the Hbf.

George Business - 08/02/2019 AccorHotels certified review
« Sufficiently good, for a reasonable price »

Sufficiently good. Consistent room quality. Breakfast is a bit of a mess (there seems to be no system in it to collect your breakfast), quality is sufficient. The frontdesk quality is getter worse.

Anonymous Business - 02/02/2019 AccorHotels certified review
« Perfect stay in a City location »

Quick check-in and thanks for the gift. Perfect stay in your hotel. Didn't miss anything.

T. F. Couples - 27/01/2019 AccorHotels certified review
« Great stay in a lovely location »

Very pleasant hotel . A quiet bedroom.

Kevin Couples - 26/01/2019 AccorHotels certified review
« Not bad, oversold 'priviledged' »

Paid extra for an upgrade to, what was described as, the hotels best room with a garden view. The garden is not a garden, it's where the bins are kept and a car park for the flats opposite. And the room was only about a meter bigger than the bed. But overall the hotel was ok, not a bad location and the staff are friendly. But nothing privileged or premium about it so you shouldn't really claim it is as its misselling.

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