Mercure Hotel Berlin City

From the friendly greeting when we walked through the door to the final farewell we experienced helpful staff and excellent breakfast. Can only recommend this hotel. A special mention to the lady who greeted us at breakfast with a cheery smile and made us feel very welcome.

Very clean room and hotel in general,friendly and helpful staff,close to most of the sights on foot.Very good breakfast.

Very nice room, in a great location at a good price!

It was our first time in Berlin and we were really looking forward to it. We booked only a Superior Room King size Bed and when we arrived it turned out that there were two single beds put next to each other with two separate bed sheets. In our previous experiences, a King size bed meant one large bed with one large bed sheet. When we asked if it was possible to change, the receptionist simply said no withouth trying to accomodate. Also the room smelled smoke the whole time even though we let the window opened all day. It was really inconvenient for two non-smokers. Finally in a superior room we would have expected a bath which we didnt get so it was another disappointment during our stay at Mercure hotel in Berlin.

This is our third stay in this hotel and I wouldn't hesitate to stay again. The rooms are not large but furnished with all you need for a comfortable stay. The beds and bedding allow for a good night's sleep. The en-suite is well designed with a spacious shower and useful vanity unit. Breakfast in the hotel is excellent. It is well located with a U bahn station only yards from the hotel, trams on the door step and the hbf within walking distance. The staff are all extremely friendly and very helpful.

Fine hotel well located only felt breakfast was too expensive transportation was easy from an to airport

Good service room bathroom, but terrible pillows. Detracted from an otherwise good stay.

Very happy with the hotel and the staff I came into contact with. Have stayed at this hotel before some years ago and was just as happy now As I was then. Great location and easy to find.

Clean but thought the breakfast was over priced and the scramble eggs both mornings were cold.

Overall very good, but it was not possible to cool the room to a comfortable temperature for sleep

Comfortable, and a good selection for breakfast. The TV was a bit annoying, as I prefer English language and the audio tracks kept switching back to German. BBC News was not working.

I was very happy with your hotel's facilities. When I checked in, I informed the lady at the reception that since this was a work trip, I should not pay city tax. She asked me to fill out a form and said this would be refunded. Upon check-out I asked the same employee when the refund would happen. She asked me to fill out another form. To the best of my knowledge, the refund has not happened yet, and I was surprised to see this made into such a big, complex deal - surely it is not an unusual request.

Staff was super helpful and available. Rooms are standard and the breakfast buffet is very pleasing

Perfect room hadn’t everything I needed and was modern clean and comfortable. I liked the added touches like the magnifying mirror and usb charge points. All the staff were happy to help and nothing was too much trouble and everything was done in an efficient manner. Breakfast was also very good. I’m so impressed with this hotel. The location. The sound proofing. It made my stay in Berlin an enjoyable one.

Everything was excellent