Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,111 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,615 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 03/12/2018 AccorHotels certified review
« Great experience »

Great hotel and friendly and attentive staff. Hotel location is central and very well connected to public transport & airport. Rooms have good size, the bed is cozy and the bathroom is very well designed. All is clean and tidy. Good breakfast and the lounge is welcoming. Will come again!

A Couples - 26/11/2018 AccorHotels certified review
« Nothing special »

Standard room, little space to hang up clothes, unattractive backyard view, small bathroom, weak shower, room looked clean and was quiet.

Beatrice K. Couples - 24/11/2018 AccorHotels certified review
« I felt being discriminated »

I HAVE ALREADY SUBMITTED THE FOLLOW COMMENTS ON 20/11 HOWEVER UNTIL IM ALREADY BACK TO HONG KONG STILL NO ONE REPLIES ME! The front office agent -Sarah is having a serious attitude problem. Being an hotelier for over 10 years, and an ex-staff from three Accor hotels, this is my first time to encounter an agent to check in a guest without 1. Eye contact 2. No greetings 3. No Thank you or Danke 3. When asking guest to complete RC, dont even say PLEASE 4. Whole check in finished within ONE min 5. To end up the check in, I just got a stack of documents without further explanation I seriously felt me and my husband are being discriminated by Sarah as we observed that the attitude of her to German guest are completely different. Btw the gentleman who worked as same shift with Sarah keep staring unfriendly at us whenever we passed by FO

Mr P. Business - 21/11/2018 AccorHotels certified review
« Excellent Service form staff »

The hotel was tastefully decorated and had a pleasant atmosphere in the bar and reception areas. I did not eat in the restaurant as I had long business meetings. The staff were very friendly and also found a room for me for the second night following a cancellation which I greatly appreciated.

Couples - 15/11/2018 TripAdvisor review
« Excellent Hotel. »

Excellent Hotel. Lovely clean and modern rooms. Great customer service from the staff. Good location on 4 tram routes and U Bhan so can get around the city with ease. Only 2 stops on the tram from the main station. Overall, had a good time.

Yune Couples - 12/11/2018 AccorHotels certified review
« Good, comfortable stay »

From the friendly greeting when we walked through the door to the final farewell we experienced helpful staff and excellent breakfast. Can only recommend this hotel. A special mention to the lady who greeted us at breakfast with a cheery smile and made us feel very welcome.

Evi Solo - 12/11/2018 AccorHotels certified review
« Very nice hotel,would recommend it. »

Very clean room and hotel in general,friendly and helpful staff,close to most of the sights on foot.Very good breakfast.

Sam Couples - 08/11/2018 AccorHotels certified review
« Fantastic! And great value! »

Very nice room, in a great location at a good price!

Audrey Couples - 08/11/2018 AccorHotels certified review
« Negative stay at Mercure hotel in Berlin »

It was our first time in Berlin and we were really looking forward to it. We booked only a Superior Room King size Bed and when we arrived it turned out that there were two single beds put next to each other with two separate bed sheets. In our previous experiences, a King size bed meant one large bed with one large bed sheet. When we asked if it was possible to change, the receptionist simply said no withouth trying to accomodate. Also the room smelled smoke the whole time even though we let the window opened all day. It was really inconvenient for two non-smokers. Finally in a superior room we would have expected a bath which we didnt get so it was another disappointment during our stay at Mercure hotel in Berlin.

Karen Couples - 07/11/2018 AccorHotels certified review
« Comfortable, friendly, well located hotel »

This is our third stay in this hotel and I wouldn't hesitate to stay again. The rooms are not large but furnished with all you need for a comfortable stay. The beds and bedding allow for a good night's sleep. The en-suite is well designed with a spacious shower and useful vanity unit. Breakfast in the hotel is excellent. It is well located with a U bahn station only yards from the hotel, trams on the door step and the hbf within walking distance. The staff are all extremely friendly and very helpful.

G B. Couples - 07/11/2018 AccorHotels certified review
« Visitor »

Fine hotel well located only felt breakfast was too expensive transportation was easy from an to airport

Steve Couples - 05/11/2018 AccorHotels certified review
« Decent »

Good service room bathroom, but terrible pillows. Detracted from an otherwise good stay.

Ray L. Solo - 02/11/2018 AccorHotels certified review
« Would happily recommend »

Very happy with the hotel and the staff I came into contact with. Have stayed at this hotel before some years ago and was just as happy now As I was then. Great location and easy to find.

Anonymous Couples - 01/11/2018 AccorHotels certified review
« Mrs Shona C. »

Clean but thought the breakfast was over priced and the scramble eggs both mornings were cold.

Martin Couples - 01/11/2018 AccorHotels certified review
« Very clean, good facilities, breakfast very good »

Overall very good, but it was not possible to cool the room to a comfortable temperature for sleep

Richard Business - 31/10/2018 AccorHotels certified review
« Comfortable, and a good selection for breakfast »

Comfortable, and a good selection for breakfast. The TV was a bit annoying, as I prefer English language and the audio tracks kept switching back to German. BBC News was not working.

Mahi S. Business - 28/10/2018 AccorHotels certified review
« Good but reception could be better »

I was very happy with your hotel's facilities. When I checked in, I informed the lady at the reception that since this was a work trip, I should not pay city tax. She asked me to fill out a form and said this would be refunded. Upon check-out I asked the same employee when the refund would happen. She asked me to fill out another form. To the best of my knowledge, the refund has not happened yet, and I was surprised to see this made into such a big, complex deal - surely it is not an unusual request.

Anonymous Business - 27/10/2018 AccorHotels certified review
« Great stay, but wash the sheets with softener please »

Staff was super helpful and available. Rooms are standard and the breakfast buffet is very pleasing

H Friends - 15/10/2018 AccorHotels certified review
« Brilliant hotel »

Perfect room hadn’t everything I needed and was modern clean and comfortable. I liked the added touches like the magnifying mirror and usb charge points. All the staff were happy to help and nothing was too much trouble and everything was done in an efficient manner. Breakfast was also very good. I’m so impressed with this hotel. The location. The sound proofing. It made my stay in Berlin an enjoyable one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen P., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. And I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are always happy to help and be a part of a great berlin experience! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Johanna Boss Direktionsassistentin

Janet S. Solo - 15/10/2018 AccorHotels certified review
« Lovely experience »

Everything was excellent

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