Mercure Hotel Berlin City

I had a double room for the weekend and both premium and regular internet connections were unstable in my floor. I mention this because for me internet is important, since my work demands connection and remote access all the time, even during night. I needed to tell the reception desk TWO times about this until they finally admitted to me the truth about a system failure that needed to be addressed. Of course, they didn't do a thing about it until Monday morning, which left me using poor and slow phone data during the weekend nights. They mishandled the situation, putting ZERO priority to solve the issue in time, lied to me twice about the nature of the problem and false-promised me with stable connection

We arrived pretty late and the check in counters were basically tables in the lobby. We where told that the breakfast was served between 6-10 but not how much it cost. We had not prebooked breakfast. The Rooms are small but serve their purpose. Very nicely decorated but I am not a fan of carpet in hotels and the toiletry products seemed cheap and there were no conditioner only schampoo. I expect conditioner and body lotion in a 4-star hotel. The best part is the location. It is near the central station and you can walk to the Berlin Wall memorial. Trams stop just outside the door and the Metro is also very close.

Excellent location close to UBahn with tram outside the front door to the Hauptbahnhof two stops away. Friendly and helpful staff. Good clean room. Nice atmosphere in the bar. We didn't eat in the hotel, however the food looked good. Recommended.

This is a great hotel if you want to stay in central location in Berlin. Rooms are great and so is the BF buffet, pretty rich and always delicious. Easy to reach airport, main train station or city east. Easy to reach rest of Berlin via S Bahn or regional trains from central station.

Stayed three nights, street noises were disturbing our sleep, no refrigerators in room, friendly staff, hotel backyard terrace was not in use, overall cleanliness is good, indoor air conditioning should improve to get it more fresh, location ok

The room was very nice and clean, it had great amenities. The hotel is in a great location. We had a good nights rest! However, one member of staff in particular made our stay slightly uncomfortable. The main revolving doors were locked over the christmas period due to safety reasons. Due to this, guests were asked to ring the bell in order to be let in. A young lady working the evening shift seemed extremely bothered when we returned to the hotel on only two occasions. She made it seem like we were interrupting and even ignored us when we arrived after dinner the second time. She was also unhelpful and uninterested with our queries about Berlin. We have already put in a complaint about this particular staff member but did not receive a response. Other than that, the other staff members were friendly and welcoming.

Very helpful and kindly staff, very well located hotel, very clean room. But we paid for a "privlège" room with VIP bathroom and we received a standard room (even if "privilège" stuff like mini-bar and Wifi was included). Thus, disappointed by the bathroom.

Good central location, very nice facilities - hotel rooms as well as the restaurant with a breakfast nice breakfast buffet. The staff were very service-minded. The only drawback is that it becomes crowded in the lobby when everyone wants to check out at the same time.

Comfortable rooms and amenities, convenient location to Berlin attractions and all varieties of local dining, great lobby bar and a must breakfast deal with internet. Wonderful service by all employees.

excellent location, very friendly and competent staff who cares about the client. The bar service was also excellent and the overall impression of the hotel was very good. I can recommend more staying a few days...

Very good location (close to S+U), cosy bar/restaurant with delicious traditional tastes and spirits, very good breakfast, quick check-in/check-out, decent room with comfortable bed and desk, firendly and helpful staff.

The hotel is extremely well located next to Tram and subway (U-Bahn), has a friendly professional check in. The breakfast is nice buffet style. Since the hotel is stepwise renovated it appears not possible to select between the renovated and not yet renovated part since several months during internet reservation. The webpage is also not very easy to handle.

Easy access to the garage marked the beginning of a great stay. We'd made an online check-in and got our room at 12 o'cock when we arrived. Big room, fine sized bathroom, good bed. Really nice. And both coffee and tee and to-go too. Only a fifteen minutes walk from the centre of Mitte. Close to Friedrichsstrasse.

Everything was very good, with the breakfast and service excellent. However, no fridge and smaller room make it somewhat incovenient. What can I say? We have stayed. Before, whiiichh is the main reason we came, and it was close to the railway station.

An ideal base for a first visit to Berlin: close to the main railway station (and shuttle bus from Tegel airport) and with a U-Bahn station and tram stop less than 50m away. A warm and friendly welcome, a medium-sized but adequate room, great buffet breakfast: all in all a positive experience and typical of the Mercure chain.