Hotel - Mercure Hotel Berlin City
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City

4.0/5 1,575 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Hairdressing salon

Leisure and activities

  • Well-being  (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Bicycles rental (Paying)
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

All of our 246 rooms were completely renovated in 2017 and now reflect the proximity of our hotel to the Natural History Museum. Our Standard, Superior and Privilege Rooms are all air-conditioned, have free WIFI and are suitable for allergy sufferers.Our hotel is ECARF-certified. Many of the rooms face into the peaceful courtyard. Pets are welcome (extra charge of EUR 15/night).

  • 246 rooms
  • 235 non-smoking rooms
  • 12 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,667 reviews

Our guest reviews for Mercure Hotel Berlin City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,575 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 03/09/2018 AccorHotels certified review
« Very good stay and a clean and comfortable hotel »

Excellent room, quiet and comfortable, just what looking for when staying in a city. Found the reception area to be a bit small which made it appear unorganised when more than a few people were there.

Irene M. Couples - 30/08/2018 AccorHotels certified review
« It was ok »

Reception staff were not very friendly. They did not offer tourist information and when asked questions about local transport their answers were rather abrupt. The shower in our room was far too small for adults. The pillows need to be firmer. Cleanliness was good.

Karunakaran C. Families - 28/08/2018 AccorHotels certified review
« Comfortable and affordable stay ! »

Lovely location well connected to the public transport . The rooms were clean and breakfast was great ! The staff were very friendly and helpful . We enjoyed our stay and recommend it too !

KarunMenon Family - 28/08/2018 TripAdvisor review
« Comfortable Stay ! »

The hotel is well located and public transport connections are near-by . The staff were very good and the breakfast was awesome . Comfortable rooms and cozy furnishing . Strongly recommended for family and business trips !

Claire Y. Couples - 27/08/2018 AccorHotels certified review
« Disappointing »

Staff disinterested, lack of communication between reception and housekeeping, uncomfortable bed, lack of English speaking channels on tv.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Claire Y., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Could you provide me more insight about the dissatisfying communication betwwen reception and housekeeping? What made you feel my staff was disinterested? Knowing more details helps me to adress the issue and improve for the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Niko Krauseneck Rooms Division Manager

Christine H. Couples - 26/08/2018 AccorHotels certified review
« Enjoyable »

The staff were friendly and helpful

Ahmed H. Couples - 25/08/2018 AccorHotels certified review
« Generally ok »

Ok

Ton D. Business - 24/08/2018 AccorHotels certified review
« Great »

Nice to be recognized after a long absence.

Ozzy T. Solo - 22/08/2018 AccorHotels certified review
« Sweet as a bun »

Stone the flaming crows it was marvellous

Joachim Business - 22/08/2018 AccorHotels certified review
« Very happy - again :) »

Very nice experience: check-in, check-out, room service, quick dinner at bar

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Herr B., es ist uns immer eine Freude Sie zu Besuch zu haben. Noch mehr freut uns nur, dass Sie sich bei uns auch wohl fühlen. Dafür arbeitet das gesamte Hotelteam täglich hart. Für die 100 Punkte Bewertung gibts beim nächsten Besuch eine extra große Portion Lakritz! Mit herzlichen Grüßen Niko Krauseneck Rooms Division Manager

Diego M. Couples - 20/08/2018 AccorHotels certified review
« Mixed feelings »

Overall ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diego, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Could you describe your mixed feelings with more detail? I see you rated the friendliness with 50 points. Were there specific events which left you dissatisfied? These information would help us improve for the future. Sincerely, Niko Krauseneck Rooms Division Manager

Ahmed I. H. Couples - 20/08/2018 AccorHotels certified review
« Excellent hotel in the heart of Berlin! »

Had a great stay in Mercure Berlin City. Would really recommend it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Istiaq H., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Niko Krauseneck Rooms Division Manager

David W. Couples - 20/08/2018 AccorHotels certified review
« Friendly, efficient, very nice hotel »

Staff were exceptionally friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niko Krauseneck Rooms Division Manager

Anonymous Friends - 19/08/2018 AccorHotels certified review
« Air conditioned hotel »

You need an experience customer services who can deal with electrical issues and payment (I had been told that the payment is when you check out, but it is already paid). As we brought some medicine and need to put it in fridge as the weather was so hot and it is necessary to have fridge. On the good side, our stay were comtably and pleasant. Thx Mercure ☺️

Mads Couples - 17/08/2018 AccorHotels certified review
« Fantastic »

Great hotel, and great staff working there

Memoria Couples - 16/08/2018 AccorHotels certified review
« Modern, clean, and convenient »

I stayed there for one night. The room was a good size with everything I needed. This hotel is located in a great position, near the train station, with great transportation nearby. Near the hotel there was also a great museum. The room was comfortable and cozy. It has an original, unique design. There's a window allowing you to see inside the bathroom from the bathroom, and the light from the bathroom shines into the bathroom at night even if it closed. The bathroom is pretty, but it's missing a bidet. The lights project a shadow on the face so you can look at yourself well in the mirror. In the ground floor, there's a restaurant. The elevators only operate with the room key.

Couples - 15/08/2018 TripAdvisor review
« Comfortable Room in a Great Location »

I stayed there for one night. The room was a good size with everything I needed. This hotel is located in a great position, near the train station, with great transportation nearby. Near the hotel there was also a great museum. The room was comfortable and cozy. It has an original, unique design. There's a window allowing you to see inside the bathroom from the bathroom, and the light from the bathroom shines into the bathroom at night even if it closed. The bathroom is pretty, but it's missing a bidet. The lights project a shadow on the face so you can look at yourself well in the mirror. In the ground floor, there's a restaurant. The elevators only operate with the room key.

Mp_north_finland Solo - 13/08/2018 AccorHotels certified review
« Good hotel with good location »

I had a pleasent stay in good hotel with good location close to public transport. Young guy in the reception was friendly and fluent in English. Fast check-in (and check-out) was nice and fast and room was available when promised in online check-in confirmation. I got free WIFI for whole 4-night visit but unfortunately it was breaking quite often and I was forced to use my 4G mobile connections on my iPad and mobile phone but thanks to new EU roaming changes since 2017 it did’t cause any extra cost. Tram station (Naturkundemuseum) is only a few meters from hotel and Hauptbahnhof is after one stop. U-Bahn station is also next to hotel. From hauptbahnhof there is bus connection (20 min) TXL to/from Tegel airport ten times in an hour. Public transportation was great and cheap with BERLIN Welcome card. Weather was very hot (max 38 C degrees) during my visit in Berlin but room air condition (automatic setting and different speed adjustments) with possibility to set the room temperature which was great when it was so hot outside. Room was clean and daily cleaning was working very well. Breakfast was comprehensive and coffee was served to the table. Some german specialties were nice addition compared to Finnish breakfast. Old grand lady in breakfast room was very friendly even if she was quite busy. I would book the same hotel again if I would visit Berlin again.

Couples - 07/08/2018 TripAdvisor review
« A very good starting point to explore Berlin »

I spent a weekend at the MERCURE BERLIN CITY and as usual was fully satisfied with the quality and service of the MERCURE hotels. The breakfast was very good and the hotel location is very well connected by commuting trains.

Frank V. K. Couples - 04/08/2018 AccorHotels certified review
« Quiet hotel with great breakfast »

The hotel staff was nice, they were patient while I used my crappy German. They stayed friendly even when my bicycle key got robbed/lost. Luckily I brought the bike back. The only sad thing for me was that there was cheese in the clutched eggs, but there was enough other amazingly well prepared food during the breakfast :-) all in all well done

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank van der K., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Niko Krauseneck Rooms Division Manager

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