Hotel - Pullman Aachen Quellenhof
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Pullman Aachen Quellenhof Hotel

4.0/5 1,204 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
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Hotel location

Our rooms

181 rooms with unique features such as Jim Thompson seat covers and curtains made from Thai silk. Beds with sprung mattresses from Sleepeezee, suppliers to the British royal family. 6 room categories, 24-hour room service and Internet access.

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 7 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Satellite and Cable Television offering a widerange of channels
    • Direct dial telephone
    • Phone with 2 handsets in room
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,016 reviews

Our guest reviews for Pullman Aachen Quellenhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,204 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Brecht Solo - 15/10/2018 AccorHotels certified review
« Fantastic hotel experience »

Old chique and grandeur with a modern twist. Exceptional spa, spacious rooms and high quality breakfast. Will definitely stay again and recommend to others!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brecht, We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. We are happy to hear that you enjoyed the spa as well as the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Walter Hubel General Manager

Janina M. Business - 07/10/2018 AccorHotels certified review
« The rooms need to be remodeled desperately as it is way too expensive for dirty floors, walls, mold. »

I have stayed at this hotel once a year for many years and have always loved it. This time there was no one to help with bags, our first room had ripped curtains, dirty carpet, black mold in the shower, the walls were stained and the bathroom tiles were dirty. The reception was very kind and we changed rooms. The second room was a bit better - the carpet was still dirty and the curtain ripped the first day during the maid service. We love the breakfast and the maitre'd remembers us each year. That part is truly amazing. We come for a horse show and I spoke to several other guests who will stay in another hotel next year because of these issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your room did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to develop and improve us. Unfortunately, you are right that some of our rooms are in need of renovation. We would like to follow this, but due to negotiations between owner and operator on the extension of the lease this is currently not possible. We try to compensate this situation with friendliness and service quality, which we succeed in most cases. We apologize for all the inconvenience and hope to see you again in 2019 on the occasion of the All Arabian Nation Cup. We hope to welcome you back in the Pullman Aachen Quellenhof. Walter Hubel General Manager

Jose D. Couples - 03/10/2018 AccorHotels certified review
« Good hotel, not the best room »

When we arrived we were amazed by the hotel, the outside of the building and the lobby are definitely a plus for this hotel. At the checkin everything went ok, we were able to checkin earlier and we got a voucher for a couple of drinks at the bar because of my Gold membership. I asked regarding the breakfast since I saw on the website it wouldn't be included but we were interested in it, to our good surprise we were told that the breakfast was included and that it was served in the main restaurant. Arriving to the room at first it looked good but after some minutes we start noticing that overall it was lacking a lot of maintenance, there were multiple stains in the wall and floors, main door had some cracks and overall did not reflect the price and the 5 star rating. The mattress was disappointing as well and made us both wake up with some back pain. In the morning we headed to the breakfast, I told our room number to one of your staff and was asked to sign a paper, I thought it was normal procedure and I did. Unfortunately during the check out we were presented with the final bill, it included 44€ for 2 breakfast, when we asked about it the staff said it wasn't included, we explained that we thought that initially as well but that her colleague in the day before told us otherwise, she didn't care and said she couldn't do anything. At the end our experience at the hotel was positive but considering the price we paid we could have stayed in a modern close by 4 star hotel and would have a better experience and that's why my feedback is overall negative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience with your room and the breakfast did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to improve and develop us. We are very sorry, that you were given an incorrect information regarding the inclusion of the breakfast. We have also admit that some rooms have a need for renovation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a good day and best regards from Aachen. Walter Hubel General Manager

Anonymous Business - 26/09/2018 AccorHotels certified review
« needs some renovation »

Very nice ambiance, nice restaurant, very friendly staff, but room is over rated: - too small TV set - curtains worn to threads - in the bath room the paint peels off the wall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your positive and constructive comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. You are absolutly right that some of our rooms are in need a renovation. We are very sorry for that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day and sunny regards from Aachen. Walter Hubel General Manager

Pauline Couples - 26/09/2018 AccorHotels certified review
« Brilliant weekend at the Quellenhof »

It was a brilliant weekend! Everybody was great as usual. The staff were particularly attentive to make my husband's birthday memorable. Susan, Katrin and Juan gave brilliant service in the restaurant at breakfast. Peter, Tobias and Jonas helped us to celebrate in the Elephant bar. A great stay! Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay and your husband´s birthday party. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Looking forward to see you soon again in The Pullman Aachen Quellenhof. Walter Hubel General Manager

Boon P. Business - 25/09/2018 AccorHotels certified review
« Great stay, good hotel »

Nice hotel and very comfortable stay. Loved the bathroom and general hotel location as well as how it is maintained. Breakfast staff were extremely attentive as well!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., we very much appreciate your positives comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good week and best regards from Aachen. Walter Hubel General Manager

Anonymous Couples - 25/09/2018 AccorHotels certified review
« Excellent »

We thoroughly enjoyed our stay. The environment and facilities are excellent, and the staff extremely friendly and helpful. Great breakfast too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a sunny day and best regards from the Pullman Aachen Quellenhof. Walter Hubel General Manager

Anonymous Business - 21/09/2018 AccorHotels certified review
« medium okay, too expensive »

Hi, the meals served at lunch / dinner were very dissatisfactory. for such kind of Michelin kitchen, I would have expected much higher quality ingredients. for instance the meats were often wrongly cooked! vegetable portions was too small (no salad at all? strange..). the rooms were ok level, but for such kind of facility not convenient enough, for instance small television.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience in our restaurant did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer in every outlet; therefore your feedback is very important to us to develop and improve ourselves Please rest assured that we are taking the appropriate measures to address the problem with the person responsible and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a nice weekend and best regards from Aachen. Walter Hubel General Manager

Verna/kenneth W. Business - 12/09/2018 AccorHotels certified review
« Service was impeccable! »

We found the breakfast was very good and a great selection. The morning chef was very pleasant as were all the servers in the breakfast area each morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day and best regards from Aachen. Walter Hubel General Manager

G. C. Couples - 12/09/2018 AccorHotels certified review
« Peaceful trip in Germany »

Everything was easy when we arrived at the hotel. Our bed was so comfortable and the spa was very peaceful. The highlight of our trip was the staff. Nicest staff ever. The girls at the reception and Pablo at the restaurant. Thank you to everyone we met. Cheers from Belgium

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day and best regards from Aachen. Walter Hubel General Manager

Ed V. Business - 09/09/2018 AccorHotels certified review
« Excellent resturant .... great staff ... rooms need updating »

Beautiful hotel complemented by excellent staff. My dinner was one of the best meals I have ever enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We know that some of our rooms need a renovation. We are sorry that you have got one of them. Thank you again for sharing your experience, and we hope your next visit and dinner will be as pleasant as the previous one. Have a good week and best regards from Aachen. Walter Hubel General Manager

W. Couples - 07/09/2018 AccorHotels certified review

1. Customer handbook in room out of date. The offer to charge your phone etc if you have forgotten charger is no longer available I was told. 2. Large piece of plastic found in self service cut fruit. 3. Limited choice of black teas available at breakfast. 4. Waited for a clean and prepared table for breakfast. All the while there was available tables that had been reserved but not used while we were there. 5. Poor quality pillows and pillow cases that didn't properly fit the pillow. 6. Very small TV that is extremely difficult to see from seat or bed. 7. Don't expect a kettle and tea/coffee in your room. 8. Dirty stains on stair carpets. Not what we had expected for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a good day and best regards from Aachen. Walter Hubel General Manager

E. S. Couples - 07/09/2018 AccorHotels certified review
« A forever happy customer »

Excellent bedroom, with a view of the trees Breakfast is amongst the two best I had in Europe. The spa has a nice swimming pool with mineral water. and the saunas are always on. Excellent service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. E., thank you for the great review of our hotel! We are glad that you enjoyed your stay, but we are sorry that your dinner didn´t meet your expectations. We hope to see you again very soon. Have a good day and best regards from Aachen. Walter Hubel General Manager

Mitchell Business - 04/09/2018 AccorHotels certified review
« Relaxing »

Generally a pleasant experience, weather very cooperative.

Anders F. Couples - 03/09/2018 AccorHotels certified review
« Extremely good except for one tng. See below. »

Superb service great rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Cher M. F. Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées de Pullman Aachen Quellenhof et un bon start dans la semaine nouvelle. Walter Hubel General Manager

Ta H. D. Friends - 03/09/2018 AccorHotels certified review
« Beautiful classic hotel. »

Everything was first rate. Staff very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr. H., Thank you for the great review of our hotel! We very much appreciate your positive comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day and best regards from Aachen. Walter Hubel General Manager

Janet Z. Business - 03/09/2018 AccorHotels certified review

The walls of my room were scratched and dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janet, thank you for the positive review of our hotel! We are glad that you enjoyed your stay, but we are sorry, that your rome dit not meet your expectations, we know that some of our rooms are in need of renovation. Please allow me to express my sincerest apologies about this. We hope to see you again very soon. Have a good start in the new week and best regards from the Pullman Aachen Quellenhof. Walter Hubel General Manager

Anonymous Couples - 30/08/2018 AccorHotels certified review
« Not bad but not 5 star »

Nice entrance to the hotel but it quickly went down hill in the hallways. Light shades were in a very poor condition all the way along the halls and desperately need replacing, ripped torn dirty and full of flies. The room was nice, a good size with a nice bathroom but no bathtub just a shower. When booking a 5 star hotel it didn’t occur to me some rooms would not have a bath tub???? The furniture in the room was tatty with the chair fraying at the edges which gives the room a tired feel to it. The food and service in the restaurant was good although I had a plum sorbet which tasted like meat. The one very noticeable thing was how terrible the atmosphere was in the restaurant, the hotel was fully booked yet there was hardly anybody in the restaurant?! Breakfast was nice again but did lack in much service which again I would of expected in a 5 star hotel. Overall there were nice parts of the hotel but equally not nice parts which brought the standard down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us, because this is the only way to develop and to improve us. We know that some of our rooms have signs of wear and in need for renovation. Because of contract negotiations between owners and operators, we get no financial resources for this works at the moment. We regret this situation very much, but we try to compose it over our friendliness and service quality. We are also sorry, that you didn´t enjoy the atmosphere in our restaurant, because there were anybody else. We have rooms with shower or bathtub, only our suites have both. We appreciate your sharing your concerns, and we hope to see you again very soon. Have a good day and best regards from Aachen. Walter Hubel General Manager

Anonymous Friends - 21/08/2018 AccorHotels certified review
« Great time, great facilities, good service »

We enjoyed our stay very much. The premises are great, especially the pool and sauna are excellent. Rooms are big and nice. There were some problems with our breakfast on the first day (no space in the main bit and we were put in a unsuitable room, where the service was poor), but it was better on the other three days. Your breakfast chef is a star, he is absoluitely brilliant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Mr. Mertens. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, but we are sorry, that the breakfast and the service at your first day wasn't perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards from the Pullman Aachen Quellenhof. Walter Hubel General Manager

Ahmed Families - 21/08/2018 AccorHotels certified review
« Mr »

Really It’s was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad, that you enjoyed your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Walter Hubel General Manager

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