Hotel - Pullman Aachen Quellenhof
Pullman Hotel Pullman Hotel

Pullman Aachen Quellenhof Hotel

4.0/5 1,240 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
See all services

Hotel location

Our rooms

181 rooms with unique features such as Jim Thompson seat covers and curtains made from Thai silk. Beds with sprung mattresses from Sleepeezee, suppliers to the British royal family. 6 room categories, 24-hour room service and Internet access.

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 7 connecting rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Satellite and Cable Television offering a widerange of channels
    • Direct dial telephone
    • Phone with 2 handsets in room
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Voicemail
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,364 reviews

Our guest reviews for Pullman Aachen Quellenhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,240 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 21/01/2019 AccorHotels certified review
« Nice location, good service and very relaxing »

A relaxing experience, being away from the crowd but still only a short walk to the city center

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Couples - 29/12/2018 TripAdvisor review
« Christmas Market Time »

This hotel is fantastic, from the time we arrived we were treated like family and the location is great. The rooms are beautiful and the restaurant is excellent. The staff are so friendly and helpful in guiding you around this beautiful city, it was a 10 minute walk to the Christmas Market and city center, I will definitely come back here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear williamlT6095SX, Thank you for the great review of our hotel! We will share your compliments with our team. We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Anonymous Couples - 27/12/2018 AccorHotels certified review
« My last stay at Quellenhof was not like before... »

We returned to the Quellenhof in December 2019, after having visited the Hotel several times in the past. The attitude at the Front Desk had now changed, it was with a somewhat uninterested feeling. Moreover, our room had the "No Disturb" sign clearly on the door on the morning before our departure. But the door was opened totally unexpected by Housekeeping, with no excuse (since the cleaning lady did not speak English). When reporting this to the Front Desk, there was no immediate respons or any action taken. I find this very poor for a 5* Hotel, since I have had no reaction at all from Management since our check-out !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer in all areas. I will share your comments with the whole team. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. A happy new year and best regards from Aachen. Walter Hubel General Manager

Fp Families - 25/12/2018 AccorHotels certified review
« Nice staff, logistics a problem »

Very nice staff, pleasant rooms, breakfast logistics a problem

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad, that you enjoyed your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas and best regards from Aachen. Walter Hubel General Manager

Pauline Couples - 25/12/2018 AccorHotels certified review
« Great visit!! »

Another great visit- we been staying at this hotel at least once or twice a year for the last 18 years! We love our stays at the Quellenhof!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in 2019! Best seasons greetings from Aachen, Walter Hubel General Manager

Louise M. Families - 24/12/2018 AccorHotels certified review
« Utterly superb. Wonderful service and accommodations. »

We were treated perfectly by every member of staff we encountered. They were all helpful, professional and totally customer focused. Wonderful! The rooms were spacious, comfortable and exactly as required. The food in the Brasserie Restaurant was delicious and of very high caliber dining, plus the waiting staff were excellent. The room service food was of an equally high standard and served beautifully. Our little puppy, who turned out to be somewhat of an escape artist was made entirely welcome throughout the whole hotel. The Spa, was as sumptuous as one would wish. A totally wonderful family break- thank you so much!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Mc Lean, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again in 2019. Best seasons greetings from Aachen, Walter Hubel General Manager

Peter T. Couples - 23/12/2018 AccorHotels certified review
« This was our second overnight stop at your hotel so we knew that we would be well looked after by your team. We »

We were made welcome by your reception staff who greeted us warmly on a cold wet evening. One of them parked our car. Our room was comfortable and clean with a very comfortable bed. Your bar and restaurant staff are polite courteous and cheerful. We feel very comfortable in your hotel and shall stay again the next time that we are in Aachen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad, that you enjoyed your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas and best regards from Aachen. Walter Hubel General Manager

Gary F. Business - 20/12/2018 AccorHotels certified review
« Supply Chain Director »

good location, beautiful hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. f. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Merry Christmas and best regards from Aachen. Walter Hubel General Manager

Couples - 20/12/2018 TripAdvisor review
« value for money »

some small deficiencies do not affect the overall outstanding service level of this hotel. Our room needed some renovation but was spacious. Restaurant had excellent food, professional service and good choice of german wines. Breakfast is excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivl2380, Thank you for the great review of our hotel! We will share your compliments with our service team. You are absolutely right that our rooms are in need a renovation, we are very sorry about this. But we are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Nora Business - 19/12/2018 AccorHotels certified review
« Very comfortable and convenient »

Room was very comfortable and staff were very helpful. There was some difficulty getting taxis when they were called but the hotel itself was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nora ! We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad, that you enjoyed your stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merry Christmas and best regards from Aachen. Walter Hubel General Manager

Mariette Couples - 16/12/2018 AccorHotels certified review

The rooms need to be renovated - to be rated as a 5* Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay. You are absolutely right, that some of our rooms and areas in the hotel are in need of a renovation. We hope to see you again very soon. Have a good start in the new week and best seasons greetings from Aachen. Walter Hubel General Manager

Luc H. Couples - 16/12/2018 AccorHotels certified review
« Quality You pay for »

everything up to Pullman standards

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. h., thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best seasons greetings from Aachen, Walter Hubel General Manager

Family T. Families - 12/12/2018 AccorHotels certified review
« Nice hotel but mixed experience. »

Mixed experience as we booked 2 rooms, of which one was for 2 adults and 1 child and no child bed was in the room as we checked in. Only after 2 lengthy discussions was an additionnal bed provided. Checkout process was lengthy as payment for the 2 rooms which were booked on one name was split into 3 separate credit card transactions which is difficult to understand. Furthermore one item of the minibar which we did eat not was put on our room bill. We contested this and were promised a refund at a later stage with a promise of a new invoice being sent by email. Let's see if this really happens. Now 3 days after departure no new invoice has been sent. On the positive side all the service personnel was very courteous and one male front desk officer was exceptionally helpful and tried to do his very best and succeeded to organize an additional bed, even as at the beginning we were told no bed would be available. Rooms are very clean and quiet. We have stayed already several times in this hotel and this stay was one which does unfortunately not totally live up to the standards we expect and are used to from this hotel. Fortunately the outstanding performance of the male front desk officer rescued the situation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive feedback, so we have the opportunity to learn from our mistakes and to improve ourselves. Please excuse the inconvenience. We would be happy to welcome you and your familiy next time to convince you of our service quality. I will share your comments with the whole team. You will get the new invoice without minibar during this afternoon. Thank you again for sharing your experience, and we hope your next visit will better than the last one. Have a good day and best seasons greetings from Aachen. Walter Hubel General Manager

Peter Business - 12/12/2018 AccorHotels certified review
« A hotel that understands service »

I gave stayed on business and stayed with my family, it’s one of the few hotels that it’s a pleasure to be in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.G., Thank you for the great review of our hotel ! We will share your compliments with our team and we are glad that you enjoyed your stay and hope to see you again very soon. Have a good day and best seasons greetings from Aachen. Walter Hubel General Manager

Anonymous Couples - 09/12/2018 AccorHotels certified review
« none »

Nice room, good service and ambience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., thank you for the great review of our hotel! We are glad that you enjoyed your stay and felt welcome. We hope to see you again very soon. Have a good week and best regards from Aachen. Walter Hubel General Manager

Ina D. Solo - 30/11/2018 AccorHotels certified review
« My Stay at the Pullman Quellenhof »

As usual, it was a magical stay which took me away from the stresses of London life. I particularly enjoyed my evening meals at the Elephant Bar, the crew are so friendly, capable and quick. You can even go in when the place is full, they always cope marvellously well. Please do pass on my thanks to these lovely people, they are a credit to your place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice weekend and best regards from Aachen. Walter Hubel General Manager

Anonymous Business - 22/11/2018 AccorHotels certified review

Nice staff and confortable room

Dethiège Couples - 16/11/2018 AccorHotels certified review
« Non to the standard of a regular Pullman hotel »

First day we noticed a light bulb missing in 1 lamp. We directly informed the reception desk. It took 24 hours to have it replaced after we reminded them. The trash of the bathroom was not emptied after the first night. Curtains were torn, there was no coffee machine(which is now a standard in all hotels of the standing of a Pullman). The breakfast was not bad but the service horrible. The waiters were totally overwhelmed, no one to orchestrate this disaster. We waited 20 minutes and calling someone 4 times before they finally set up the table. And another 20 minutes for our “hot” drinks. At the buffet...even worse, no cereal bowls, no plates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a good weekend and best regards from Aachen. Walter Hubel General Manager

Business - 11/11/2018 TripAdvisor review
« good »

the location is almost good. 10 min to city center. not a fabulous lobby. good staff. very big room and bathroom. conference room costed 180 euros for 4 hrs, capacity of 6-8 and a video projector. room had coffee maker.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Passsenger55336894153 Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day and best regards Walter Hubel General Manager

Jh S. Families - 05/11/2018 AccorHotels certified review
« Very Relaxed Experience »

The hotel and the room is really nice, and all the staff is really kind and ready to help. It was a fantastic experience and I 'll stay again if I visit Aachen again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good day and best regards from Aachen. Walter Hubel General Manager

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