Hotel - Pullman Aachen Quellenhof
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Pullman Aachen Quellenhof Hotel

4.0/5 1,168 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Other sports activities
    • Bike rack facilities
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

181 rooms with unique features such as Jim Thompson seat covers and curtains made from Thai silk. Beds with sprung mattresses from Sleepeezee, suppliers to the British royal family. 6 room categories, 24-hour room service and Internet access.

  • 181 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 7 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Wide working desk
    • Direct dial telephone
    • Phone with 2 handsets in room
    • RJ 11 outlet
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 1,836 reviews

Our guest reviews for Pullman Aachen Quellenhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,168 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 18/06/2018 TripAdvisor review
« Excellent Service »

thought this grand old hotel may not be need of a little updated of the wall covering and a some worn carpet the Staff and Service are excellent. Clean rooms, supported by friendly, helpful, and prompt attentive staff more than make up for a little aging that require millions in investment. I will take first rate service over appearances and'just another customer' attitude any time i visit a hotel. Stay was in June 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear achOlder, we very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You are right that some areas of the hotel need urgent a renovation. Currently, the contract negotiations between the owners and the operator are ongoing. As long as these are not successfully completed, no financial resources will be released.We regret this condition very much, but we do our best to spoil our guests every day. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good week and best regards from Aachen. Walter Hubel General Manager

Ina D. Solo - 05/06/2018 AccorHotels certified review
« My Stay in the Pullman Quellenhof Aachen »

Again, a marvellous stay, very relaxing and nice. I just love the hotel I visited frequently when my late mother was alive, and it is just superb, very unique and luxurious. I enjoyed the attentiveness and expertise of your staff, especially Mr Mertens on the Breakfast shift and all the lovely people in the Elephant Bar - in the last resort, a luxury hotel without dedicated front office staff just cannot work, and the Quellenhof fulfils the most demanding requirements in that respect. Please pass on my thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms D., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is a special pleasure for us to receive such a very positive and lovable feedback. Of course I will share your comments with our team, espacially to Mr Mertens, the bar and front office team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a good day and best regards from the Pullman Aachen Quellenhof. Walter Hubel General Manager

Marc Business - 15/05/2018 AccorHotels certified review
« Magnificent building from another epoch »

Magnificent building from a different epoch, with quite large rooms, that has everything to offer what a customer needs. Different rooms, however, would have to be renovated and modernized. In my room (LUXURY ROOM - with 1 King Size Bed) there was unfortunately neither coffee machine, nor a hot water heater.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay, but we are very sorry, that there were no coffee/tea facilities in your room. Further you are absolutly right, that some areas of our house are in need of renovation. We hope to see you again very soon. Have a good day and best regards from Aachen. Walter Hubel General Manager

Kees Couples - 07/05/2018 AccorHotels certified review
« Good hotel and superb restaurant »

Since many years (since Quellenhof was Sofitel) my wife and I book at your hotel.to enjoy the City of Aachen, the hotel sauna and most of all the wonderfull restaurant with Gerant Mr. Steiner. The rooms are ok but have a certain nice atmosphere, although TV sets are really too small and often too to well placed if one likes to watch TV from the bed. Reason for this review is that we feel the general care is slowly dropping and it would be a shame if your hotel would loose the attaractiveness it always had. I booked a room for two and found only 1 shampoo and 1 showergel in our bathroom, please arrange double set if a couple stays in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kees, Thank you for the great review of our hotel! We are glad that you enjoyed your stay especially our Restaurant La Brasserie and the service of Mr. Steiner and his team. It is a pleasure for us to share your compliments with our staff. But we regret that, you didn´t have enough shampoo and shower gel in your room. We hope to see you again very soon. Have a sunny day and best regards from the Pullman Aachen Quellenhof. Walter Hubel General Manager

Nicole Families - 01/05/2018 AccorHotels certified review
« Great experience in a well located beautiful hotel »

Positive: Beautiful, clean and well located hotel. Friendly and helpful staff. Excellent food. Minus: arabic, russian, sport programs... as much as you want. But programs from your neighbours (from the Netherlands - France and Belgium) were not available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share your comments with our team.We are glad that you enjoyed your staym, but we are sorry, that you were disappointed about the tv programs. We hope to see you again very soon. Have a nice day and best regards from Aachen. Walter Hubel General Manager

Chris Business - 29/04/2018 AccorHotels certified review
« Pleasent »

Overall very good, bar has a great atmosphere. Room is good, would prefer though to have a larger TV available with easier access, and not a very small TV hidden in the closet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Couples - 18/04/2018 TripAdvisor review
« Mostly amazing »

First things first - we enjoyed our three nights stay at Hotel Quellenhof very much. Our room was large, airy, and clean, and had a lovely view of the park. It's located a bit outside the old city centre, which meant a ten minute walk before getting anywhere, but that wasn't a problem. The restaurant was amazing! We ate there on two of our three nights in Aachen, the first and the last. The first visit was planned (a chef's surprise three course menu), and we went back the third night because we liked it so much. My dish on the second night - lamb in a crispy crust - was one of the best things I've ever eaten in my life. We were told on our second visit there had been a minor kitchen mishap - a dropped oil bottle or something like that - on our first night, and we never even noticed - nothing but friendly and attentive servers all night. What keeps this from being a five star review, are minor details that slightly marred the perfection. Nothing ever large enough to complain about, but still made it feel like some things weren't given the attention they should have been given. Like the

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your very positives comments regarding your stay at the Pullman Aachen Quellenhof. Dear Vera W, It is always a pleasure to receive such a nice and lovely feedback. I will share your comments with our team, specially with the staff of our restaurant and kitchen. We are glad that you enjoyed your stay and that you have eaten one of the best things (the crispy crust lamp) in your life in our Restaurant La Brasserie :) ! In the future, we will share even more attention to every detail in order to get really perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice day and sunny regards from Aachen. Walter Hubel General Manager

Willem Business - 15/04/2018 AccorHotels certified review
« Pretty good »

The location is perfect, and the building itself is great, but all in all very rundown and limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willem, Thank you for the positiv review of our hotel! We are glad that you enjoyed your stay, but you are absolutely right that some areas of our house need renovation and comply no longer with our standard. We hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

H. Business - 05/04/2018 AccorHotels certified review
« Gutes Businesshotel »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie auch bei Ihrem nächsten Business Trip nach Aachen wieder bei uns begrüßen zu dürfen! Einen angenehmen Wochenstart und herzliche Grüße aus dem Pullman Aachen Quellenhof. Walter Hubel General Manager

Pauline Couples - 14/03/2018 AccorHotels certified review
« Brilliant weekend break! »

Lovely hotel that we have stayed at regularly over the past 18 years! We continue to go back because we love the building, the facilities and above all the Staff! We enjoy the great breakfast experience especially the cook to order section- the chef cooks delicious omelettes, pancakes and waffles! The Elephant Bar with Peter and his Team Jonas and Jan provide a friendly, welcoming atmosphere whist using their expertise to make fantastic cocktails and drinks. Overall, it is the staff that make staying at the Quellenhof a great experience - which is why we return so regularly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pauline, thank you for the great review of our hotel! We are glad that you enjoyed your stay. It is always a pleasure to receive such a positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Francesco Couples - 11/03/2018 AccorHotels certified review

One night for TEFAF

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesco, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

Suzanne B. Families - 11/03/2018 AccorHotels certified review
« Always pleased to stay. Too bad turndown service disappeared. Too bad spa service dissppeared, but will return they said at rhe desk. Too bad when we asked twice fir a massage in the room, the desk staff could not find one. »

Very pleasant, staff excellent, “my rooms” 330 and 331 terrific, best indoor pool I know, three star breakfast with Herr Archinal and dinner with Herr Steiner.Such a beautiful building, hope next hotel management contract does not destroy, previous renovation of this wonderful building. Repair but don’t destroy, its perfect. THUS IS OUR TENTH YEAR IN A ROW STAYING WITH YOU! Why don’t you WORK HARDER TO GET TEFAF VISITORS?? Why don’t you worder harder to get Parisian weekend spa and culture guests for weekend packages? Get to work!! You need better marketing!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Chère Madame B., Nous vous remercions pour vos commentaires très positives suite à votre séjour à Pullman Aachen Quellenhof. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe en particulier avec M. Archinal et M. Steiner. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous sommes sûrs d'offrir des massages et de turn down service, si vous reviendriez la prochaine fois. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs d´Aix la Chapelle et un bon start dans la semaine nouvelle. Walter Hubel General Manager

Jason M. Couples - 05/03/2018 AccorHotels certified review
« we have a long weekend at this hotel every year as we love staying here »

Generally as good as usual - breakfast seems a little too busy for the number of staff , so frequently running out of popular items (e.g yogurt, fried eggs, etc...)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards. Walter Hubel General Manager

F9371ZJbartv Family - 24/01/2018 TripAdvisor review
« a weekend to remember »

actually this was our second stay in this hotel. we are plesantly surprised by further improvement on restaurant and good maintenance of all facilities. if we have to say something which we found a small minor points, that is lack of dustbin at wellness area and too soft bed in our room ( room 102 ).

Our hotel has responded to the review
Our hotel has responded to the review

Dear F9371ZJbartv, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon for your 3. visit :). Have a nice day and best regards Walter Hubel General Manager

Klaus W. Families - 05/01/2018 AccorHotels certified review
« Stylish Christmas and New Year handled exceptionally well »

Wonderful experience throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen nicht nur für Ihren liebenswerten Anmerkungen zu Ihrem Weihnachtsaufenthalt bei uns im Hause, sondern vor allen Dingen, dass Sie und Ihre Familie die Feiertage wieder im Quellenhof verbracht haben. Es ist sehr schön, solche treuen und wohlwollenden Stammgäste regelmäßig und zu besonderen Anlässen bei uns begrüssen und verwöhnen zu dürfen. Über Ihr Kompliment freuen wir uns sehr, und leiten es umgehend und sehr gerne an unser Team weiter. Schon heute freuen wir uns auf den nächsten Besuch von Ihnen und Ihrer Familie ! Bis dahin eine gute Zeit und einen angenehmen Start in das neue Jahr. Mit herzlichen Grüßen aus Aachen. Walter Hubel General Manager

Family - 04/01/2018 TripAdvisor review
« This property should be re-branded to a F1 motel »

I am astonished that this property exists in its current form. It does not do the Pullman brand any justice and should be rebranded into a F1 motel at most. Check-in: - No porter. - "We have some trolleys. You can help yourself to those" (bear in mind though that the passenger lifts are so tiny that you cant really fit large suitcases on the trolley into the lift. Hotel staff had to grudgingly assist to send up my luggage through the service elevator). - (Note: If you have a Platinum member checking in, please consider that he probably knows the AccorHotels systems very well). - No loyalty welcome. "Here are your keys, the welcome drink vouchers, lifts are behind you". - I inquired on an upgrade (I knew quite well that they were full. But I thought I would still test the system). "You already have a good room. We don't upgrade into Suites". THAT, is a wrong answer. There is no policy that upgrades into suites is not possible. When I then highlighted this, I was told that they were full. Fair enough. Room: - Typically, a day prior to guest check-in, a hotel should go through the list of arriving guests, check inventory and allocation. They should also be looking into guest profiles and preferences. My preference in my profile reads: AWAY from Elevator. We were given a room right next to the stairs and the elevator. - The bed is not what you expect from a AccorHotels property. I slept better 4 nights prior in the Ibis Styles in Bremen. Their beds are very old, not cushioned and not what you expect from a Pullman. It was extremely hard to sleep on it and my wife and I took a long time to fall asleep. When we did, we were woken up by drunkards coming back from the Christmas market (we could hear them as we were so close to the lift lobby). The room and furnishings are in desperate need of renovation. Wallpaper was peeling off, we had a big hole in our curtain as it was torn, some electrical plugs did not work... I am sure the hotel management will come back to this review with a typical copy&paste response like they do with other reviews here and talk about that they have many things on their list...Honestly, close the hotel and fix it. The hotel is a disgrace. Breakfast - Beautiful breakfast area. But the staff seem to enjoy blocking off the center area with all tables having reserved signs. WHAT Hotel reserves tables during breakfast?? Who are you reserving them for? People who pay more for rooms? Stammgaeste? Enjoy this Faulty Towers

Our hotel has responded to the review
Our hotel has responded to the review

Dear auefamily, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Best regards from Aachen. Walter Hubel General Manager

Isabelle Couples - 03/01/2018 AccorHotels certified review
« The room was good but this time we got a much smaller room than usual (you had to close the cupboard doors to have access to the bathroom). »

The breakfast was as fantastic as usual. Special thanks to the very friendly man who was doing the great omelettes and pancakes. We had our Silvester dinner at the hotel. The quality was really good, but unfortunately the waiting time between each course was really too long (at least in the room where we were sitting). It was about 20 minutes between each course. What I didn't know neither was that in other rooms (bar and big room the life music was much more present than there we were sitting).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle , We very much appreciate your positives comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive positive feedback. I will share all your comments with our team. But we are very sorry, that you were a little bit disappointed about the waiting time between the courses and the music during the silvester dinner. Thank you again for sharing your experience, and we are glad, that you enjoyed your stay and hope to see you again very soon. Have a good start in the new week and best regards from Aachen. Walter Hubel General Manager

fla_erty Couples - 03/01/2018 TripAdvisor review
« Could do better »

Invited to check-in online. Was asked what time we were going to arrive - and at the end of the process told our keys would be waiting for us. They weren't because the room wasn't ready and wasn't until 15.00. The Spa needed some attention - the bins in the shower room were overflowing. The hook on the bathroom door fell off. The TV cable was loose and I had to get on the floor to fix it (in poor lighting). Breakfast was very crowded and made worse by the fact the rather manic Frau Ober had reserved at least 3 tables in the main room for her friends/favoured guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear fla_erty, thank you for taking the time to tell us about your experience at the Pullman Aachen Quellenhof. I am sorry that your experience with your room and our staff at the front office did not meet your expectations; please allow me to express my sincerest apologies. Also we are very sorry, that you were not content in our Spa and with our servicequality during the breakfast. We strive to provide a superior service experience for every customer every day. Therefore your feedback is very important to us as this is the only way, we can develop and improve ourselves .Please rest assured that we are taking the appropriate measures to address this problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. A happy new year and best regards from Aachen. Walter Hubel General Manager

Couples - 03/01/2018 TripAdvisor review
« Friendly staff »

Although the hotel is not located in the center, it is only a short walk to the pedestrian area, cathedral and city hall. The room was excellent and the very quiet so that we had a very relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear beverlys435, thank you for the great review of our hotel! We are glad that you enjoyed your stay in our hotel and in Aachen. We hope to see you again very soon. A happy new year and best regards from Aachen. Walter Hubel General Manager

Family - 02/01/2018 TripAdvisor review
« Beautiful & Comfortable Establishment »

My mother and I recently traveled to Hotel Pullman on a pre-Christmas holiday and were delighted with our experience. Beautiful property, superb service and exceptional food. I will most definitely return and bring my husband for a lovely get-a-way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear heatherp182, We very much appreciate your positives and lovely comments regarding your stay at the Pullman Aachen Quellenhof. It is always a pleasure to receive such a nice feed back! We will share your compliments with our team. We are glad that you enjoyed your stay in every area by us, and we are also looking forward to you and your husband next time in the Pullman Aachen Quellenhof. Thank again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We wish you and your family a happy new year! Best regards from Aachen. Walter Hubel General Manager

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