Mercure Hotel Aachen am Dom 3 stars

TripAdvisor rating 4.0/5 793 reviews
Mercure Hotel Aachen am Dom
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Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062
aachen
germany

Tel: +4924118010

Fax: (+49)241/1801100

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 11 21 44 :   1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49.71 miles

  • By plane

    KOELN AIRPORT At 80km / 49.71 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49.71 miles

  • By train

    MAIN STATION AACHEN At 0.7km / 0.43 miles

GPS :50.77494, 6.087791

Our accommodations

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Standard Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Standard Room with queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Single Standard Room

  • Max. number of persons: 1
  • Wireless internet in your room
  • Business Desk

Superior Room with double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Privilege Room with double bed and sofa

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

KLENKES QUELLE

Photo non contractuelle / Strictly non binding

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,893 reviews

tripadvisor

TripAdvisor Rating 4.0/5

793 reviews

Good Hotel in great location but Parking Not on-site as advertised

Customer review rating 4.3/5

Keith G. Couples - 24/09/2019 AccorHotels review

As above very good Hotel but I was dissapointed that the Parking was not On-site but across the Main Road some distance away - normally not much of a problem for most, but I am 73 & my wife has a mobility problem so having to unload our considerable quantity of luggage was a struggle. ( In my stressed state I managed to hit a Lamp post and damaged the front of my car ) Please could Hotels give accurate and honest descriptions of Parking and other facilities !

Dear Keith G., thank you for your comments rgearding your stay. Unfortunately beacuse our hotel is located right in the city center, it is not possible to have a parking riht next to the hotel. In front of the hotel it is possible to park for 5 minutes to get in and get out the luggage. We hope you understand that and you will visit us again. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very comfortable

Customer review rating 4.3/5

Bilge Business - 21/09/2019 AccorHotels review

Good location- nice staff -good breakfast Comfortable room (Only air conditioner wasnt working properly)

As expected from a 3 star hotels

Customer review rating 4.3/5

J T. Business - 14/09/2019 AccorHotels review

The stay is generally pleasant but marred by some lack of attention to details: 1. Housekeepers always turn the shower to the coldest possible. I end up having to tweak the temperature knob every day of my shower. 2. There is no ironing facility in the room and it would appear the ironing board is in short supply. 3. There is no indoor slippers in the room and have to be requested. 4. Sound insulation was passable - low-frequency hum from the bus engines is clearly audible and so does when the your neighbour opens and closes the door. 5. Curtain blocks out sunlight well but is difficult to ensure full coverage. 6. Reception on Sunday seems overwhelmed. 7. Hanging towel in the toilet doesn't result in the towel drying (because the towel collapses into itself, minimizing area for natural evaporation). This would not have been an issue if the housekeepers would replace it - but you have to explicitly throw the towels on the floor for that to happen. None of this is a deal breaker on its own but when they accumulate, it makes an otherwise pleasant stay a somewhat mixed one. I guess I could only expect so much from a 3 stars hotel. Extra note for 6: Markus/Marcus has been the best hotel receptionist I have ever met. He's patient, polite and seems to care about his customers. Sadly, it appeared that he was greatly overwhelmed by the large numbers of guests checking in and lack of support. I am surprised he had to deliver the ironing equipment himself - I presume he would have proper support on that. In any case, I think he's a great asset to the establishment and I hope the management will take note of his service.

This was an extremely comfortable stop-over.

Customer review rating 4.3/5

J P. R. Couples - 08/09/2019 AccorHotels review

The room was comfortable and well-appointed. The staff were friendly and helpful.The buffet breakfast was generous and of very good quality.

Excellent

Customer review rating 4.3/5

Anonymous Business - 31/08/2019 AccorHotels review

Excellent

Dear Justin H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Pleasant enough stay

Customer review rating 4.3/5

E Business - 28/08/2019 AccorHotels review

Ambience and decor are cheery and modern. Hotel is very near shopping and historical area, but not that near the the main train station (maybe about 15 min walk). Note that Aachen has slopes. Night staff friendlier than day staff. For 2 people, the room might be a squeeze as very little walking space between bed and desk. Great that a boiling flask is provided but the safe is in the same place. Surprised that there was no ironing board, but a decent iron. Room is quite clean but note that there is no fridge. I wished that there was a gym on the same premise. Breakfast was a relatively wide spread.

Dear Elizabeth K., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

comfortable and convenient hotel, very good for class. competent but not very welcoming staff.

Customer review rating 4.3/5

Anonymous Business - 17/08/2019 AccorHotels review

Overall, definitely above average for a three star hotel. The room was quiet and well-equipped, the bed was comfortable, the shower, while small, was adequate. I would particularly commend the breakfast - fresh, generous, and tasty. With the exception of the young woman on duty when I arrived, who was very helpful, the staff at reception were competent but not particularly friendly; they mostly did their duty, but no more. On several occasions there was no-one at the front desk; guests in a hurry needed to call out, and when someone arrived it was not always with good grace.

Dear Ruth A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our breakfast team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Nicole Wetten Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very friendly and service minded stuff

Customer review rating 4.3/5

Anonymous Business - 16/08/2019 AccorHotels review

The breakfast was very good, The staff i breakfast hall and in the reception were Nice, helpful and service minded

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

The room was excellent and service was excellent. The breakfasts were great.

Customer review rating 4.3/5

Anonymous Business - 01/08/2019 AccorHotels review

We enjoyed the hotel and appreciated the air conditioning, since we stayed there during the hottest time on record in Germany! It was 40 degrees. The air conditioning was great. Rooms were cleaned every day and we had towels. Thank you!

Friendly people providing fantastic service in a central location

Customer review rating 4.3/5

Charles M. Couples - 24/07/2019 AccorHotels review

All our needs were more than met with a clean comfortable room with sufficient space for all our luggage in a great central location served by highly competent professional friendly staff Breakfast was also fantastic with friendly service

Short Trip

TripAdvisor rating 4.0/5

evetter406 Family - 22/07/2019 TripAdvisor review

The location is brilliant in the mid of town. it's a bit difficult to get there by car and unload the luggage but the car park was secure however a challenge to find because of the traffic management in Aachen. Places for dinner are in walking distance. The hotel overall looks a bit tired and need some renovation, e.g. the chairs at the bar need some repair. The room and shower were clean and the bed was comfortable. Breakfast buffet was quite nice but the service was unfriendly. The ladies at the reception and the bar were friendly and helpful.

Welcome to german room sizes

Customer review rating 4.3/5

Kk Business - 20/07/2019 AccorHotels review

It is always quite a shock when you return from Asia and enter a room in Germany which is called "Einzelzimmer". They always squeeze in a room for single use where ever that is not bigger than a bit bigger bathroom. The TV sits right at your toe tips at the end of the bed and you can not fall down in the bathroom bc the close walls will prevent this. Having stayed at this hotel since 10 years and numerous times they still asked me if I have ever been here and the LeClub membership did not save me either from this experience.

Dear Klaus K., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please apologize we ask you if you have ever been here because your last stay in our hotel was in 2014. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Mr

Customer review rating 4.3/5

Ashraf A. Couples - 14/07/2019 AccorHotels review

..

Conveniently situated hotel with efficient staff

Customer review rating 4.3/5

Anonymous Couples - 11/07/2019 AccorHotels review

Very pleasant - great staff, lovely breakfast and good air conditioning in the room,

Dear Mrs. G., we appreciate very much your positive comments regarding your stay, thank you very much. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Not typical of the Mercure Brand

Customer review rating 4.3/5

Steve Couples - 09/07/2019 AccorHotels review

The room was clean, the WiFi ok, the location was fine. But, the room was tiny, barely enough room to walk around, the lobby was over-crowded, the parking was located away from the hotel. and the elevators were too slow.

Dear Stephen J., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Basic stay, nothing extraordinary positive to remember

Customer review rating 4.3/5

Anonymous Business - 04/07/2019 AccorHotels review

- Reception staff was acting very inexperienced, discussion private topics in front of customers, not offering interesting options for the booking - breakfast is very expensive for the offered setup

Central hotel for old quater

Customer review rating 4.3/5

Trevor T. Couples - 28/06/2019 AccorHotels review

getting to the hotel was made difficult by the protests on the Friday. Staff were very helpful. the carparking would be better to understand if a good map were supplied. Pleased with my stay.

Alles gut

Customer review rating 4.3/5

S.d. Business - 20/06/2019 AccorHotels review

Alles gut

Dear Mr. D., We very much appreciate your positive feedback regarding your stay at the Mercure Hotel Aachen am Dom and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Great location. Nice hotel

Customer review rating 4.3/5

Eric Solo - 19/06/2019 AccorHotels review

Hotel was in right location. Nice staff.

Dear Eric D., thank you very much for your very positive feedback. We appreciate very much that you enjoyed your stay and hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Excellent stay

Customer review rating 4.3/5

Roger Couples - 10/06/2019 AccorHotels review

Excellent stay. Fantastic location, superb breakfast, lovely clean and sizeable room.

Dear Roger C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com
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