Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

4.0/5 734 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 81.00 EUR Non member rate
From 81.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobilityAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,113 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 734 reviews
Couples - 30/07/2018 TripAdvisor review
« Noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! »

Hotel has a very busy road with taxi rank to the front. Traffic all through the night. To the rear there is a pedestrian precinct drunks, vagrants and who knows, homeless, congregate to shout holler and abuse passers by. This continued all night for the four nights we stayed. I would not recommend this hotel

dianebM7298YM Couples - 14/07/2018 TripAdvisor review
« Modern hotel in central location »

Mercure is centrally located in Aachen, close to the Dom and also shopping and many restaurants in the vicinity.. Lots to see and do near by. We walked to the Carolina Therma and the Lindt factory shop even tho these weren't that close. Nice day for a walk.

Youssef S. Business - 29/06/2018 AccorHotels certified review
« Successful »

Comfortable, convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Youssef S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Mark Families - 25/06/2018 AccorHotels certified review
« Excellent hotel in a great location »

Excellent hotel, excellent location checked in online Keys ready on arrival no problems what so ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your excellent feedback regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Couples - 20/06/2018 TripAdvisor review
« Beatiful hotel but less professional staff »

The hotel looked beautiful and was nicely situated in the city of Aachen. There is however no hotel sanctioned parking, only a cooperation with a commercial parking, which was hard to find, even with instructions.The rooms weren't ready upon arrival and apparently you can skip the fee for early check-in by becoming a member of their hotel club. Unfortunately, the host told us about that after we paid the fee and in an overall unfriendly way. Of course the 30 euro fee wasn't refunded. All in all, the hotel looked amazing but lost a lot of its potential by the way it was run.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. For your next stay we want to offer you a free upgrade as a sign of our regrets. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 18/06/2018 TripAdvisor review
« Very good »

It’s a very good and modern accommodation. It’s super clean and the staff were very friendly. Room size was good. It had two single mattresses but I think a queen mattress would have been better. The only main issue with the room was that there was no fridge in the room which wasn’t convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mroohiathar, Thank you for your friendly feedback. We appreciate vey much that you enjoyed your time. For the next time we can reserve a room with a queen mattress if you prefer that. It is also possible to arrange a fridge in your room if this is more comfortable for you. We hope to see you again very soon, now you know that we can fulfill your wishes. Kind regars, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Anonymous Business - 16/06/2018 AccorHotels certified review
« Not so good ( This time) »

I am a regular guest of your hotel. This time my room was not satisfactory. I can not open window of my toilet. Window was blocked by Wash Basin. Room was much smaller than what normally I used to get in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jagadis C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your stay was not as previous as the last one. The reason why your room was smaller than the last time is that you had a free upgrade which was unfortunately not available this time. We will do our best to give it to you at the next stay. We also noted down that you want to have a window in your bathroom which you can open and we will consider this. We hope to see you again. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Business - 23/05/2018 TripAdvisor review
« Perfect welcome »

I was delighted to again enjoy an upgrade to a larger room, a bottle of water and a little sweetness. Perfect welcome, with the checking made in advance. I have only one complaint: the fast checkout does not work with this hotel: for the third time this year, I was forced to claim the invoice that is not sent automatically.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your fast check out we are very sorry and if you could contact us by your full name we will have a look what happened and change it for your following stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Anonymous Families - 16/05/2018 AccorHotels certified review
« As usual I was satisfied »

It was very good as usual. starting from the reservation team , the personnel at the reception, cleaning people and people at the restaurant all of them were polite and servable in a politely style. I thanl all of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larbi T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

R B. Friends - 12/05/2018 AccorHotels certified review
« Nice stay »

Nice stay. Clean rooms, good breakfast, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ross B., We very much appreciate your perfect feedback regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Jan W. G. Business - 25/04/2018 AccorHotels certified review
« Perfect »

From welcome till check out all was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Willem G., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Kilburner1 Friends getaway - 23/04/2018 TripAdvisor review
« Wouldn’t book again »

Rather faded rooms which were a bit spartan. Bathroom towels aging. Staff helpful and breakfast fine but little in the way of communal seating areas and while the hotel is very well located for the centre of Aachen but it’s also quite busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Orcc Business - 22/04/2018 AccorHotels certified review
« My prefered hotel in Aachen »

The hotel is very well located at the center of the city, near good restaurants. The staff is efficient and attentive. I was fortunate to be upgraded to a more spacious room. No noise at night and the temperature was very nice. The breakfast was perfect, lots of people but room for everyone. One point that could be improved: despite having chosen the fast check-out, I was forced to ask that they send me the bill, this is the second time this month that it happens with this hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope We are looking forward to see you back in may which is your 5th stay in our hotel. Sincerely, Kind regards Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Solo travel - 20/04/2018 TripAdvisor review
« Clean, central and good kind reception ! »

Mercure Hotel Aachen Am Dom is very central, its clean, good location, many different choises according your budget, and reception workers are enough kind if you have request your wishes in good time. Use it earlier, will do again for sure. Marko Kurdos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kurdos, Thank you for you positive feedback. We very much appreciate that you made positive experiences according to your stay in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Advisorina Solo travel - 09/04/2018 TripAdvisor review
« Location is the key! »

I was a guest of this hotel during the Easter weekend. The hotel is perfectly located in the centre of Aachen, walking distance from the Cathedral, the main shopping areas and 5 min taxi ride from Carolus Thermae. The property is very clean and I had a wonderful view from my room (625). Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Advisorina, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Anonymous Business - 28/03/2018 AccorHotels certified review
« good stay as usual »

dontown hotel very convenient location, very friendly staff, quick check in check out process, perfect breakfast and taxi station just in front of hotel lobby: perfect adequation to business need just a little concern with heating fan noise not usual in this hotel, easy to stop and restart after wake up.as strong enaugh to re-heat quickly the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Anonymous Business - 21/03/2018 AccorHotels certified review
« Happy with my stay »

Everything in Aachen was clean and comfortable - I got an upgraded room which was extremely nice as I was able to have a long bath :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Ismaël Solo - 15/03/2018 AccorHotels certified review
« decent hotel, one major mistake, however »

I have had a generally pleasant stay, but check-in took an awfully long time and I was unjustly charged too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismael B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. Referring to your check in we are very sorry that it took a long time. We can guarantee that is not usual and not our standard. We hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Business - 06/02/2018 TripAdvisor review
« Good address aachen center »

Room with enough space, quiet and staff very nice. Well served breakfast The hotel is close to the Cathedral and lot of good restaurants. I came by folding bicycle and could take the train without any problem. The hotel is 5mn from main train station. I recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We would like to thank you for taking time to rate your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 26/12/2017 TripAdvisor review
« Good hotel »

In general, I had a very good experience in this reservation, from the booking process in Mercure's website until the check-out. Room is well-equipped, air conditioning helped a lot in the cold weather and breakfast service had many options. During December, it's also an advantage to be located close to the Xmas Market.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 81.00 EUR Non member rate
From 81.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates