Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

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4.0/5 689 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We also have a room specially adapted for guestsAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating Based on 1,970 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 689 reviews
AccorHotels certified review
Accor G. M. S. Business - 10/12/2017
« Extremely unprofessional personnel »

My reservation was done by a big international company having a special agreement with Accor group. The reservation was done two weeks before my business trip for three nights and explicitly stated "Quiet room not on the street side". When arriving I was told that there is no quiet room for me but I could ask for a change next morning. I could not sleep because of the noise from the street and when asking a change next day a male receptionist explained me that I could pack my things, leave the suitcase in the room and if there would a room becoming free on the yard side they would change my room. When returning in the evening I was directed back to the same room as before. Next night the same noise again and another sleepless night. In the morning my colleague was checking out from a quiet room with the same category as mine on the yard side, so I went with him to the reception to ask if I could change to his room instead. The same person as the day before told me in a very impolite manner that it was not possible to change because the hotel was full, even if my colleague had just released a quiet room. After that the person told again that I could pack my suitcase and if there would a free room later on, then they would change room. I did that but when arriving to my job, I asked our German assistant to ask the hotel once more if I could finally get a quiet room. The answer was no, so we decided to check out via phone and book another hotel. I travel about 50-60 nights per year. I have never experienced this kind of behavior anywhere else. I'm a gold member of Accor (I was asked to fill-in hotel form at arrival despite of being gold member), but now I need seriously think if I want use this hotel chain anymore after being treated totally unacceptable way. I filed a complaint to the hotel by leaving a letter at the reception. At that moment I could figure out that the person who had treated me in this way actually was the front desk manager of the hotel. I asked to talk to his manager i.e. the hotel director, but she was not present so I asked the person at the reception to leave my letter directly to the director without passing via the front desk manager. For me it seems that this hotel has a serious problem, when people without any basic understanding customer service, can become a manager and is not properly educated and trained to learn that. Or could it be that the problem is even bigger, totally rotten company culture with a general arrogant attitude and ignorant behavior towards customers. Show less

AccorHotels certified review
John Couples - 10/12/2017
« Location is excellent »

Location excellent, rooms clean & comfortable, breakfast was not as good in the past, could do with some Corn Flakes and other cereals eg Weetabix etc., hot food could have been better, toaster is not working very well, get a new toaster that can toast the bread quickly and simply.

TripAdvisor review
Rudi D Couples - 08/12/2017
« Christmas market at Aachen »

It's always a plesure to come back at the "Mercure Hotel Aachen am Dom". This hotel is situated just near the center of the town; from there the whole city center is easy accessible by foot also the shopping area. This is very convenient during the christmas market; just park jour car in there own parking, make a check-in and enjoy the vicinity. The staff is very friendly and willing to help.

TripAdvisor review
Cécile C Business - 03/12/2017
« Avoid single room »

I had the worst room in the hotel : single bed, no space, 1st floor (with view on a busy street that was noisy, and lots of lights) plus the room was cold. Paid more than 120 euros a night for this room ! The staff told me it was not possible to upgrade

AccorHotels certified review
T. Families - 27/11/2017
« Satsfied »

It was nice with polite personnel everywhere in the reception and in the restaurant.

AccorHotels certified review
P. Couples - 23/11/2017
« Great stay »

This was the fourth time we stayed at this hotel. Great place for a short visit to Aachen.

AccorHotels certified review
Klb87 Business - 13/11/2017
« Comfortable Stay »

Upon arrival I was welcomed to the Hotel by happy and courteous staff. They organised a room very quickly and explained where to have breakfast. I was also asked if I needed a map of the city. The room was comfortable and had everything that I need for a two night stay.

TripAdvisor review
patrycjapk Business - 05/11/2017
« Mercure Am Dom »

Great location and service very kind stuff. I had some problems to fall asleep, because of a bit noisy air-conditioning and big pillows to which I'm not used to but these are really details. All in all very good.

AccorHotels certified review
Almudena E. Solo - 25/09/2017
« Well located, friendly and helpful staff. »

Well located, friendly and helpful staff. The room was big and clean, with all the supplies offered. I would preferred the breakfast to be cheaper. I found a couple of silverfish bugs on the carpet.

AccorHotels certified review
Arash E. Business - 22/09/2017
« Very nice »

Best location and well trained staffs

AccorHotels certified review
Jd Business - 31/08/2017
« Aachen business trip »

Great location, good staff service, poor bar atmosphere and service.

AccorHotels certified review
Dm Friends - 21/08/2017
« Great hotel, location and staff »

Excellent. The price, location and staff make this a great hotel

AccorHotels certified review
Colemanclyde Business - 31/07/2017
« Good city centre location »

Good location, clean hotel, breakfast and room good. Staff prompt.

AccorHotels certified review
Brian M. Friends - 13/07/2017
« First class location for a very comfortable stay in Aachen. »

The hotel is located on the fringe of the Old city Center, just a five minute walk from the Dom. Our room was on the corner overlooking a small square with cafe's which seemed to be a focal point for locals and tourists enjoying food and drink until late into the night which added to the overall welcoming atmosphere of this delightful city. It does get quite noisy from the hubbub of chatter but the rooms are air conditioned which pretty much eliminates most of the noise when the windows are closed. The hotel is both modern and well maintained, whilst the staff were extremely polite, efficient and unobtrusive, adding to the relaxed atmosphere this city seems to have in abundance.

TripAdvisor review
N5131DYrichardl Business - 03/07/2017
« Mercure Hotel Aachen am Dom »

Good: Fast internet connection. Very good breakfast selection. Bad: Noise. Do not take room on the street side of the hotel. Taxi drivers park and talk until late in the night. You can hear everything. Very loud vehicle traffic noise. Bed is too firm. Rooms are rather small.

AccorHotels certified review
Youssef S. Business - 01/07/2017
« Comfortable »

Very comfy and relaxing hotel, best location in Aachen, staff are very helpful, stayed more than 12 times and have 3 more reservations for this year plus 6 reservations for my Egyptians colleagues

AccorHotels certified review
Imc Couples - 16/06/2017
« Good location, good room, good service »

We booked a superior room and it was large, modern, and nicely furnished. The breakfast buffet was excellent. The people in the front desk were always helpful and with a very posotive attitude.

AccorHotels certified review
Shawn G. Business - 22/05/2017
« Great place to stay when in Aachen. »

Great hotel near the center of all the wonderful sites in Aachen. Friendly and knowledgable staff.

AccorHotels certified review
Simon C. Solo - 09/05/2017
« Nice hotel. Shame about the bed. »

On arrival at the hotel everything seemed good, however after my first nights sleep, or the lack of it, I realised how hard and uncomfortable the bed in my room was. I enquired at reception the next morning to see if there was any rooms with softer beds in but I was told that all the beds were the sane. All the hotel staff that I talked too were very nice, polite and helpful. I would love to use this hotel again, however I think that the uncomfortable beds will prevent this, which is a shame because I otherwise liked the hotel and loved it's location.

AccorHotels certified review
Anonymous Couples - 07/05/2017

A pleasant stay, as usual. We have stayed at this hotel several times, because of its convenient location.

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