Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

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4.0/5 719 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobilityAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,083 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 719 reviews
AccorHotels certified review
Anonymous Families - 16/05/2018
« As usual I was satisfied »

It was very good as usual. starting from the reservation team , the personnel at the reception, cleaning people and people at the restaurant all of them were polite and servable in a politely style. I thanl all of them.

AccorHotels certified review
R B. Friends - 12/05/2018
« Nice stay »

Nice stay. Clean rooms, good breakfast, friendly staff.

AccorHotels certified review
Jan W. G. Business - 25/04/2018
« Perfect »

From welcome till check out all was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Willem G., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

TripAdvisor review
Kilburner1 Friends getaway - 23/04/2018
« Wouldn’t book again »

Rather faded rooms which were a bit spartan. Bathroom towels aging. Staff helpful and breakfast fine but little in the way of communal seating areas and while the hotel is very well located for the centre of Aachen but it’s also quite busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

AccorHotels certified review
Orcc Business - 22/04/2018
« My prefered hotel in Aachen »

The hotel is very well located at the center of the city, near good restaurants. The staff is efficient and attentive. I was fortunate to be upgraded to a more spacious room. No noise at night and the temperature was very nice. The breakfast was perfect, lots of people but room for everyone. One point that could be improved: despite having chosen the fast check-out, I was forced to ask that they send me the bill, this is the second time this month that it happens with this hotel .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Cadier, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope We are looking forward to see you back in may which is your 5th stay in our hotel. Sincerely, Kind regards Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

TripAdvisor review
Solo travel - 20/04/2018
« Clean, central and good kind reception ! »

Mercure Hotel Aachen Am Dom is very central, its clean, good location, many different choises according your budget, and reception workers are enough kind if you have request your wishes in good time. Use it earlier, will do again for sure. Marko Kurdos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kurdos, Thank you for you positive feedback. We very much appreciate that you made positive experiences according to your stay in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

TripAdvisor review
Advisorina Solo travel - 09/04/2018
« Location is the key! »

I was a guest of this hotel during the Easter weekend. The hotel is perfectly located in the centre of Aachen, walking distance from the Cathedral, the main shopping areas and 5 min taxi ride from Carolus Thermae. The property is very clean and I had a wonderful view from my room (625). Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Advisorina, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

AccorHotels certified review
Anonymous Business - 28/03/2018
« good stay as usual »

dontown hotel very convenient location, very friendly staff, quick check in check out process, perfect breakfast and taxi station just in front of hotel lobby: perfect adequation to business need just a little concern with heating fan noise not usual in this hotel, easy to stop and restart after wake up.as strong enaugh to re-heat quickly the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

AccorHotels certified review
Anonymous Business - 21/03/2018
« Happy with my stay »

Everything in Aachen was clean and comfortable - I got an upgraded room which was extremely nice as I was able to have a long bath :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

AccorHotels certified review
Ismaël Solo - 15/03/2018
« decent hotel, one major mistake, however »

I have had a generally pleasant stay, but check-in took an awfully long time and I was unjustly charged too much

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ismael B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. Referring to your check in we are very sorry that it took a long time. We can guarantee that is not usual and not our standard. We hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

TripAdvisor review
Business - 06/02/2018
« Good address aachen center »

Room with enough space, quiet and staff very nice. Well served breakfast The hotel is close to the Cathedral and lot of good restaurants. I came by folding bicycle and could take the train without any problem. The hotel is 5mn from main train station. I recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We would like to thank you for taking time to rate your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

TripAdvisor review
Business - 26/12/2017
« Good hotel »

In general, I had a very good experience in this reservation, from the booking process in Mercure's website until the check-out. Room is well-equipped, air conditioning helped a lot in the cold weather and breakfast service had many options. During December, it's also an advantage to be located close to the Xmas Market.

AccorHotels certified review
Amir E. Business - 22/12/2017
« Nice hotel with nice location but house keeping was bad »

I am used to come to this hotel so many years. Everything was great except the house keeping was very bad. The bed mattress were not clean and you have to ask them to change and even they don’t. They don’t put shampoo everyday.

AccorHotels certified review
Jacqueline Couples - 21/12/2017
« After the assignment of another room, we where satisfied and had a good stay. »

We've made a reservation for a queen size bedded room, but we got a room with 2 single beds, right beside the elevator. Our request for another room, with a queen size bed we got a nice room and we had a good stay.

AccorHotels certified review
Alan Couples - 15/12/2017
« Good, as always »

Staff were helpful and knowledgeable. Building was well-maintained. Room well clean and well-equipped. Some of the floor selection buttons in one of the lifts were hard to operate and are perhaps in need of maintenance. The pedestrian access to the secure car park could be better;

AccorHotels certified review
Mike J. Couples - 12/12/2017
« A pleasant stay: could have been better »

Without exception the staff were competent, helpful and friendly. The location is excellent for visiting the Dom/Rathaus area, the bed was comfortable and the water was hot. However, the towels were small and thin in texture, and the bathmat was too small. The rooms facing the Pieterstrasse suffer from a lot of noise (from a nearby nightclub?) on Friday and Saturday nights. We could have closed the window, but we like fresh air.

AccorHotels certified review
Accor G. M. S. Business - 10/12/2017
« Extremely unprofessional personnel »

My reservation was done by a big international company having a special agreement with Accor group. The reservation was done two weeks before my business trip for three nights and explicitly stated "Quiet room not on the street side". When arriving I was told that there is no quiet room for me but I could ask for a change next morning. I could not sleep because of the noise from the street and when asking a change next day a male receptionist explained me that I could pack my things, leave the suitcase in the room and if there would a room becoming free on the yard side they would change my room. When returning in the evening I was directed back to the same room as before. Next night the same noise again and another sleepless night. In the morning my colleague was checking out from a quiet room with the same category as mine on the yard side, so I went with him to the reception to ask if I could change to his room instead. The same person as the day before told me in a very impolite manner that it was not possible to change because the hotel was full, even if my colleague had just released a quiet room. After that the person told again that I could pack my suitcase and if there would a free room later on, then they would change room. I did that but when arriving to my job, I asked our German assistant to ask the hotel once more if I could finally get a quiet room. The answer was no, so we decided to check out via phone and book another hotel. I travel about 50-60 nights per year. I have never experienced this kind of behavior anywhere else. I'm a gold member of Accor (I was asked to fill-in hotel form at arrival despite of being gold member), but now I need seriously think if I want use this hotel chain anymore after being treated totally unacceptable way. I filed a complaint to the hotel by leaving a letter at the reception. At that moment I could figure out that the person who had treated me in this way actually was the front desk manager of the hotel. I asked to talk to his manager i.e. the hotel director, but she was not present so I asked the person at the reception to leave my letter directly to the director without passing via the front desk manager. For me it seems that this hotel has a serious problem, when people without any basic understanding customer service, can become a manager and is not properly educated and trained to learn that. Or could it be that the problem is even bigger, totally rotten company culture with a general arrogant attitude and ignorant behavior towards customers. Show less

AccorHotels certified review
John Couples - 10/12/2017
« Location is excellent »

Location excellent, rooms clean & comfortable, breakfast was not as good in the past, could do with some Corn Flakes and other cereals eg Weetabix etc., hot food could have been better, toaster is not working very well, get a new toaster that can toast the bread quickly and simply.

TripAdvisor review
Rudi D Couples - 08/12/2017
« Christmas market at Aachen »

It's always a plesure to come back at the "Mercure Hotel Aachen am Dom". This hotel is situated just near the center of the town; from there the whole city center is easy accessible by foot also the shopping area. This is very convenient during the christmas market; just park jour car in there own parking, make a check-in and enjoy the vicinity. The staff is very friendly and willing to help.

TripAdvisor review
Cécile C Business - 03/12/2017
« Avoid single room »

I had the worst room in the hotel : single bed, no space, 1st floor (with view on a busy street that was noisy, and lots of lights) plus the room was cold. Paid more than 120 euros a night for this room ! The staff told me it was not possible to upgrade

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