Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

4.0/5 750 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
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Hotel location

Our rooms

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobilityAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,320 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 750 reviews
John P. Couples - 08/12/2018 AccorHotels certified review
« Goog location but hotel is not as good as it used to be »

Welcome at reception was not very 'welcoming'. Room had only been set up for one person, so no towels or pillow for second person. Battery in TV remote control was dead and had to be replaced. Limited amounts of tea and coffee in the room. Breakfast was poor, with a limited choice of cereals and hot food. Hot food had been out too long and was dried up. Since our last stay fridges have been removed from rooms in favour of a lobby service at reception - poor. This was our 6th stay at the hotel and it has gone down in quality in the last year. We will be looking at other hotels when we stay in Aachen in the future.

Anonymous Couples - 03/12/2018 AccorHotels certified review
« Enjoyed our stay in Aachen »

Room was lovely, large with plenty of wardrobe space. Clean and comfortable. Would have liked non feather pillows.

Dan S. Business - 27/11/2018 AccorHotels certified review
« Perfect »

I recently stayed for two night on business, this being my first time to Aachen. This hotel was perfectly situated and extremely comfortable. The rooms were clean and spacious, the staff very friendly and helpful. The price was competitive too. I will use them again soon.

P. Couples - 25/11/2018 AccorHotels certified review
« Great stay as always. »

We stayed at this hotel for the fifth time. Very clean rooms and friendly staff. Would highly recommend it.

Mohammad A. Friends - 13/11/2018 AccorHotels certified review
« As always excellent »

The staff was really welcoming, rooms very clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Sarfaraz Business - 12/11/2018 AccorHotels certified review
« Excellent location »

Smooth check-in and check-out, room amenities are average, breakfast standard, hotel location excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarfaraz N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Sandra M. Couples - 06/11/2018 AccorHotels certified review
« Very nice stay »

Quick check in & check out. Nice room with small bathroom. Good breakfast was offered; lot's of choice: bread, meats & cheese, yogurt, fruits, ... Very friendly staff. Points to work on: - the bar/restaurant was not open - fungus in the shower (between the tiles) - dirty stains on the headboard behind the bed - carpet was very stained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also want to thank your for your negative aspects. They will help us to improve ourselves continiously. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Jakob M. Families - 05/11/2018 AccorHotels certified review
« A hotel without class »

The breakfast was delicious and very well served. Other than that, the hotel lacked ambitious, well-trained staff (e.g., one forgot to bring a promised iron, another one was reluctant to bring a luggage carriage), life (the bar on level E1 was darkened and closed, but some staff used it for rest or with friends?), and freshness (e.g., the bathtub looked very used). Eventually, the architecture with its 6-level-staircase is very nice to look at! Make more of it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jakob M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you had to wait 10 minutes until you got the iron. To avoid this waiting period you can order it directly by check in at your next stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

T. Business - 02/11/2018 AccorHotels certified review
« This trip is much more better experience then previous »

For the most recent trip, I had a pleasant stay and encountered with good and welcoming receptions comparing to my previous trip. The reception desk personnels were all very receiving, welcoming and with good manners as well as putting up thier smile most of the time. This is definately a very great progress by the team compare to my previous trips. My previous trip was treated with stuck up attitude when asked for temp storage of our luggages , and even ignored us when we are asking for help or clarification - A racism attitute was briefly demonstrated - which is totally not accepted. Anyway, hope this level of good service will continue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kheng T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Oliver Couples - 31/10/2018 AccorHotels certified review
« Good value for money - but bed was too soft »

Service was fine, room as well. But, the most common complaint - the bed was far too soft. The breakfast room very noisy and too small for a hotel this size. Selection of food was fine, filter coffee garbage.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oliver S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. The hardness of our mattresses is designed for the satisfaction of a wide range. We are very sorry that you not slept very well. Thank you again for sharing your experience and we hope we will see you very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Anonymous Business - 30/10/2018 AccorHotels certified review
« gdgbd »

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Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr V., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Aachen am Dom. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Anonymous Business - 29/10/2018 AccorHotels certified review
« refrigerator eliminated »

a bit disappointing with elimination of refrige thanks for accepting to change request of room into with bathtub, but request info about break fast(I asked to have every morning at check-in) was not taken over to new room arrangement. I needed to fill-in the paper to have it every morning, after moved the room. If that is OK, then becomes perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chie I., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns and promise for the next time to charge the breakfast for the the hole stay by check in. Kind regards, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Aachen L. Business - 19/10/2018 AccorHotels certified review
« Very Confortable »

Good Location and Quiet Room Best Hotel in Aachen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yasutaka T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Manfred F. Solo - 08/10/2018 AccorHotels certified review
« none-functioning air conditioning resulting in a hot room »

the room was overheated which made it rather unpleasant to stay during the day and practically impossible to sleep at night.

Anonymous Friends - 08/10/2018 AccorHotels certified review
« Convenient Hitel »

The hotel was conveniently located near the Dom and several restaurants. It was clean and well maintained. We found that the bar had no service and insufficient space for 2 couples to talk and have a drink together. Our friends stayed at the hotel with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

John W. Couples - 01/10/2018 AccorHotels certified review
« Overall very good, just minor niggles such as not replacing tea and creamer in the room. »

We were very pleased with stay at the hotel, the helpful staff, the nice breakfast (slightly expensive) with a lot of choice. Room was clean and tidy and the facilities (shower, sink, toilet) clean and worked well (sink plug did not move easily). The bed was comfortable.

Mr. F. Business - 19/09/2018 AccorHotels certified review
« comfortable »

Accessible and enjoyable

Olga B. Business - 19/09/2018 AccorHotels certified review
« Good as usual »

Fits expectations, has everything I need

P. Business - 19/09/2018 AccorHotels certified review
« Good »

Simple, comfortable and efficient

Anonymous Couples - 17/09/2018 AccorHotels certified review

Just excellent!

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