Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

4.0/5 759 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobilityAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 759 reviews
Couples - 03/01/2019 TripAdvisor review
« Nice to come back at Mercure Hotel Aachen am Dom »

We always choose this hotel in Aachen.The center of the city as well the shopping center are located at walking distance from the hotel.The hotel has also his own parking just in front of the hotel.At check-in we received an upgrade to a suite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudi, thank you very much for your positive feedback. We appreciate very much that you enjoyed your stay in our hotel and our beautiful city center. we looking forward to see you again very soon. Kind regards, Annika Uiselt Front Office Agent Mercure Aachen am Dom

rdprw Couples - 30/12/2018 TripAdvisor review
« Nice stay and coming back at Mercure Hotel Aachen am Dom »

The Mercure Hotel Aachen am Dom located nearly in the center of Aachen and have it's own parking in the front of the hotel.From there it is very easy to visit the historical center of Aachen as well as the modern shopping area.We always use this hotel when we visite Aachen, as well in te summer as well for the Christmas market.At check in we received an room upgrade as a member of Accor Hotels. Very nice action from the front desk.

Couples - 30/07/2018 TripAdvisor review
« Noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! »

Hotel has a very busy road with taxi rank to the front. Traffic all through the night. To the rear there is a pedestrian precinct drunks, vagrants and who knows, homeless, congregate to shout holler and abuse passers by. This continued all night for the four nights we stayed. I would not recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, thank your for your feedback. We are very sorry that you made those experiences. Unfortunately our central position hotel has negative aspect like noises. But for your next stay we may reserve a room for you at the backsite of our hotel where is no traffic. We hope that we can welcome you again. Kind regards, Annika Uiselt Front Office Agent Mercure Aachen am Dom.

dianebM7298YM Couples - 14/07/2018 TripAdvisor review
« Modern hotel in central location »

Mercure is centrally located in Aachen, close to the Dom and also shopping and many restaurants in the vicinity.. Lots to see and do near by. We walked to the Carolina Therma and the Lindt factory shop even tho these weren't that close. Nice day for a walk.

Couples - 20/06/2018 TripAdvisor review
« Beatiful hotel but less professional staff »

The hotel looked beautiful and was nicely situated in the city of Aachen. There is however no hotel sanctioned parking, only a cooperation with a commercial parking, which was hard to find, even with instructions.The rooms weren't ready upon arrival and apparently you can skip the fee for early check-in by becoming a member of their hotel club. Unfortunately, the host told us about that after we paid the fee and in an overall unfriendly way. Of course the 30 euro fee wasn't refunded. All in all, the hotel looked amazing but lost a lot of its potential by the way it was run.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. For your next stay we want to offer you a free upgrade as a sign of our regrets. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 18/06/2018 TripAdvisor review
« Very good »

It’s a very good and modern accommodation. It’s super clean and the staff were very friendly. Room size was good. It had two single mattresses but I think a queen mattress would have been better. The only main issue with the room was that there was no fridge in the room which wasn’t convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mroohiathar, Thank you for your friendly feedback. We appreciate vey much that you enjoyed your time. For the next time we can reserve a room with a queen mattress if you prefer that. It is also possible to arrange a fridge in your room if this is more comfortable for you. We hope to see you again very soon, now you know that we can fulfill your wishes. Kind regars, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 23/05/2018 TripAdvisor review
« Perfect welcome »

I was delighted to again enjoy an upgrade to a larger room, a bottle of water and a little sweetness. Perfect welcome, with the checking made in advance. I have only one complaint: the fast checkout does not work with this hotel: for the third time this year, I was forced to claim the invoice that is not sent automatically.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your fast check out we are very sorry and if you could contact us by your full name we will have a look what happened and change it for your following stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Kilburner1 Friends getaway - 23/04/2018 TripAdvisor review
« Wouldn’t book again »

Rather faded rooms which were a bit spartan. Bathroom towels aging. Staff helpful and breakfast fine but little in the way of communal seating areas and while the hotel is very well located for the centre of Aachen but it’s also quite busy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Solo travel - 20/04/2018 TripAdvisor review
« Clean, central and good kind reception ! »

Mercure Hotel Aachen Am Dom is very central, its clean, good location, many different choises according your budget, and reception workers are enough kind if you have request your wishes in good time. Use it earlier, will do again for sure. Marko Kurdos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kurdos, Thank you for you positive feedback. We very much appreciate that you made positive experiences according to your stay in our hotel. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Advisorina Solo travel - 09/04/2018 TripAdvisor review
« Location is the key! »

I was a guest of this hotel during the Easter weekend. The hotel is perfectly located in the centre of Aachen, walking distance from the Cathedral, the main shopping areas and 5 min taxi ride from Carolus Thermae. The property is very clean and I had a wonderful view from my room (625). Friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Advisorina, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 06/02/2018 TripAdvisor review
« Good address aachen center »

Room with enough space, quiet and staff very nice. Well served breakfast The hotel is close to the Cathedral and lot of good restaurants. I came by folding bicycle and could take the train without any problem. The hotel is 5mn from main train station. I recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We would like to thank you for taking time to rate your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 26/12/2017 TripAdvisor review
« Good hotel »

In general, I had a very good experience in this reservation, from the booking process in Mercure's website until the check-out. Room is well-equipped, air conditioning helped a lot in the cold weather and breakfast service had many options. During December, it's also an advantage to be located close to the Xmas Market.

Rudi D Couples - 08/12/2017 TripAdvisor review
« Christmas market at Aachen »

It's always a plesure to come back at the "Mercure Hotel Aachen am Dom". This hotel is situated just near the center of the town; from there the whole city center is easy accessible by foot also the shopping area. This is very convenient during the christmas market; just park jour car in there own parking, make a check-in and enjoy the vicinity. The staff is very friendly and willing to help.

Cécile C Business - 03/12/2017 TripAdvisor review
« Avoid single room »

I had the worst room in the hotel : single bed, no space, 1st floor (with view on a busy street that was noisy, and lots of lights) plus the room was cold. Paid more than 120 euros a night for this room ! The staff told me it was not possible to upgrade

patrycjapk Business - 05/11/2017 TripAdvisor review
« Mercure Am Dom »

Great location and service very kind stuff. I had some problems to fall asleep, because of a bit noisy air-conditioning and big pillows to which I'm not used to but these are really details. All in all very good.

N5131DYrichardl Business - 03/07/2017 TripAdvisor review
« Mercure Hotel Aachen am Dom »

Good: Fast internet connection. Very good breakfast selection. Bad: Noise. Do not take room on the street side of the hotel. Taxi drivers park and talk until late in the night. You can hear everything. Very loud vehicle traffic noise. Bed is too firm. Rooms are rather small.

johnmL2744QH Family - 19/01/2017 TripAdvisor review
« Aachen »

It is always nice to stay in Aachen But the hotel breakfast is very expensive as we only have a coffee and a roll.there should be a small breakfast rate.but the hotel in general is great just to able to walk into town in seconds with lots of good restaurants , having a German wife the wallet gets hit hard.

Solo travel - 30/12/2016 TripAdvisor review
« Administration errors »

I have given this hotel an overall terrible rating not because of the quality of the accomodation, which was very good (and have given that specific ratings accordingly) but because I booked my stay under a special pre-paid, non-refundable offer that was supposed to include breakfast. However when I checked in at the hotel I was told breakfast was extra. Because I had made the booking several months earlier and didn't have a copy of the booking with me I thought perhaps I had misunderstood the terms and breakfast was not included, so I decided not to make a fuss and accepted what the receptionist said. When I had breakfast the next morning I was charged 17 Euros which seemed exorbitant so for the remainder of my stay I had breakfast elsewhere. It was inconvenient but a lot cheaper. When I got home I checked the original booking details and found that my memory was in fact correct and breakast should have been included in the price. Therefore because of Accor's administrative bungle I had to pay more for my stay than I should have and had to wander round Aachen in the morning trying to find places open at Christmas that offered breakfact at a more reasonable price that the hotel's ludicrous fee. A very bad experience which marred my stay. If I use this hotel group in future I will make sure I have a copy of the booking with me so I can double-check whatever the receptionist claims.

Family - 27/12/2016 TripAdvisor review
« Trip WeihnachtsMarkt »

The air in the bedrooms was too dry, Windows could not be open. Fan noise the whole night. The beds where not comfortabele. We had a Discussion, at the lobby, about the payment of the breakfast, allthough we did a remark at the booking on the internet for an extra person.

iacovosp2016 Family - 28/11/2016 TripAdvisor review
« First time visit to Aachen »

I have stayed in summer 2016 at Mercure Berlin and I was very satisfied, but the Aachen experience I will rate it as very average. A bit cold environment with the receptionists not very willing to help or make our stay more comfortable. Good breakfast and good room service, but it could be better.

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