Mercure Hotel Aachen am Dom 3 stars

TripAdvisor rating 4.0/5 777 reviews
Mercure Hotel Aachen am Dom
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Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • Thalassotherapy centre (Nearby)
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062
aachen
germany

Tel: +4924118010

Fax: (+49)241/1801100

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 11 21 44 :   1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49.71 miles

  • By plane

    KOELN AIRPORT At 80km / 49.71 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49.71 miles

  • By train

    MAIN STATION AACHEN At 0.7km / 0.43 miles

GPS :50.77494, 6.087791

Our accommodations

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Standard Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Standard Room with queen-size bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Single Standard Room

  • Max. number of persons: ‌1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed and sofa

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

KLENKES QUELLE

Photo non contractuelle / Strictly non binding

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,707 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

777 reviews

Conveniently situated hotel with efficient staff

Customer review rating 4.3/5

Anonymous Couples - 11/07/2019 AccorHotels certified review

Very pleasant - great staff, lovely breakfast and good air conditioning in the room,

Dear Mrs. G., we appreciate very much your positive comments regarding your stay, thank you very much. We hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Not typical of the Mercure Brand

Customer review rating 4.3/5

Steve Couples - 09/07/2019 AccorHotels certified review

The room was clean, the WiFi ok, the location was fine. But, the room was tiny, barely enough room to walk around, the lobby was over-crowded, the parking was located away from the hotel. and the elevators were too slow.

Dear Stephen J., Thank you for taking the time to tell us about your experience at our hotel. I am sorry that your experience did not meet your expectations; We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Basic stay, nothing extraordinary positive to remember

Customer review rating 4.3/5

Anonymous Business - 04/07/2019 AccorHotels certified review

- Reception staff was acting very inexperienced, discussion private topics in front of customers, not offering interesting options for the booking - breakfast is very expensive for the offered setup

Central hotel for old quater

Customer review rating 4.3/5

Trevor T. Couples - 28/06/2019 AccorHotels certified review

getting to the hotel was made difficult by the protests on the Friday. Staff were very helpful. the carparking would be better to understand if a good map were supplied. Pleased with my stay.

Alles gut

Customer review rating 4.3/5

S.d. Business - 20/06/2019 AccorHotels certified review

Alles gut

Dear Mr. D., We very much appreciate your positive feedback regarding your stay at the Mercure Hotel Aachen am Dom and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Great location. Nice hotel

Customer review rating 4.3/5

Eric Solo - 19/06/2019 AccorHotels certified review

Hotel was in right location. Nice staff.

Dear Eric D., thank you very much for your very positive feedback. We appreciate very much that you enjoyed your stay and hope to see you again very soon. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Excellent stay

Customer review rating 4.3/5

Roger Couples - 10/06/2019 AccorHotels certified review

Excellent stay. Fantastic location, superb breakfast, lovely clean and sizeable room.

Dear Roger C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Great location

Customer review rating 4.3/5

Jacqueline Business - 10/06/2019 AccorHotels certified review

My room was very good, friendly staff and great location.

Dear Jacqueline B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Good

Customer review rating 4.3/5

Pat M. Business - 09/06/2019 AccorHotels certified review

It was a good hotel to stay-in, close to the city centre. However, it would have been great to be able to have dinner t the hotel

Convenient location in historic center of town, friendly + efficient personnel

Customer review rating 4.3/5

Herbert R. Couples - 05/06/2019 AccorHotels certified review

Abundant breakfast choices, convenient underground car-parking, clean room and bathroom, Location at main street with heavy ( bus and trucks ) traffic, partially very loud at night.

Our stay was amazing & the BEST on our trip!

Customer review rating 4.3/5

Victoria Z. Couples - 02/06/2019 AccorHotels certified review

Front desk warm & welcoming during our stay. Plus upgrading our stay which was perfect! Thank you for assisting us!

Dear Victoria, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

A very pleasant stay, helpful staff, good breakfast

Customer review rating 4.3/5

Anne Business - 29/05/2019 AccorHotels certified review

Room was a little "tired", but clean and pleasant. Missed having a refrigerator in the room. Breakfast room was lovely, staff charmimg and the breakfast was a good selection. Overall very happy with the visit

Satisfied

Customer review rating 4.3/5

B G. Business - 29/05/2019 AccorHotels certified review

Stay is good. requested for a quiet room and got one.

Great room and service.

Customer review rating 4.3/5

S R. Couples - 20/05/2019 AccorHotels certified review

More milk needed for coffee machine please.

Satisfied overall except for breakfast that was always too crowded

Customer review rating 4.3/5

Carlos A. L. Families - 20/05/2019 AccorHotels certified review

Same as above

Relaxing

Customer review rating 4.3/5

Tep C. Families - 20/05/2019 AccorHotels certified review

All the staff were very helpful, the hotel is well maintained and the location is second to none

Nice hotel, nice personnel, very close to the center

Customer review rating 4.3/5

Saskia Couples - 06/05/2019 AccorHotels certified review

Nice hotel close to the city center, the dom, etc. We stayed one night. The room wasn't too big, but our wish to have a 1 matres double bed had been followed up correctly. We did not use the breakfast, but from what we could see, it looked very fine. Hotel has reserved parking space in a parking very nearby, so that was very handy. Only negative point was that we needed to check with the reception first how to get in the parking. The procedure was not described on the website.

Some good and some bad

Customer review rating 4.3/5

Anonymous Solo - 20/04/2019 AccorHotels certified review

Your reception staff are excellent, your breakfast was great, and the staff the same. However the noise from construction each day ruined. Y stay. I would have appreciated being informed prior, and thus would have stayed the 3 nights at the. Ologne Pullman where I stayed before staying at your hotel. The Pullman is an excellent property.

Dear Jeanette R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Correct. I liked the option of not cleaning the room one day and donate an amount to a good cause or get a complimentary drink.

Customer review rating 4.3/5

Anonymous Business - 30/03/2019 AccorHotels certified review

correct. The room was very new and clean. The staff very nice. The only negative commment I have is that the pillow was really thick and firm for me and there were no alternatives besides a pillow for babies.

Dear Iraida A., thank you for your positive feedback. We appreciate that you made those great experiences in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Nice place to stay

Customer review rating 4.3/5

Anonymous Business - 28/03/2019 AccorHotels certified review

What I really like is position in middle of city. Also friendly personal. Breakfast was wonderful. But I was little bit annoyed by morning noise from street (at 5 am, 6 am again) and dust on my night table next bed. Also somebody come to my apartment (and apologies) when I was taking shower. This should not happened in this kind of hotel.

Dear Zdenek H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. We are very sorry for the inconveniences and assure you that this is not our quality standart we that we usually offer our guests. Thank you again for sharing your experience, and we hope you will give us a second chance to convince you from our hotel and service. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com
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