Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

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4.0/5 706 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Solarium  (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We also have a room specially adapted for guestsAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,020 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 706 reviews
TripAdvisor review
Business - 06/02/2018
« Good address aachen center »

Room with enough space, quiet and staff very nice. Well served breakfast The hotel is close to the Cathedral and lot of good restaurants. I came by folding bicycle and could take the train without any problem. The hotel is 5mn from main train station. I recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We would like to thank you for taking time to rate your stay in our hotel.. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

TripAdvisor review
Business - 26/12/2017
« Good hotel »

In general, I had a very good experience in this reservation, from the booking process in Mercure's website until the check-out. Room is well-equipped, air conditioning helped a lot in the cold weather and breakfast service had many options. During December, it's also an advantage to be located close to the Xmas Market.

AccorHotels certified review
Amir E. Business - 22/12/2017
« Nice hotel with nice location but house keeping was bad »

I am used to come to this hotel so many years. Everything was great except the house keeping was very bad. The bed mattress were not clean and you have to ask them to change and even they don’t. They don’t put shampoo everyday.

AccorHotels certified review
Jacqueline Couples - 21/12/2017
« After the assignment of another room, we where satisfied and had a good stay. »

We've made a reservation for a queen size bedded room, but we got a room with 2 single beds, right beside the elevator. Our request for another room, with a queen size bed we got a nice room and we had a good stay.

AccorHotels certified review
Alan Couples - 15/12/2017
« Good, as always »

Staff were helpful and knowledgeable. Building was well-maintained. Room well clean and well-equipped. Some of the floor selection buttons in one of the lifts were hard to operate and are perhaps in need of maintenance. The pedestrian access to the secure car park could be better;

AccorHotels certified review
Mike J. Couples - 12/12/2017
« A pleasant stay: could have been better »

Without exception the staff were competent, helpful and friendly. The location is excellent for visiting the Dom/Rathaus area, the bed was comfortable and the water was hot. However, the towels were small and thin in texture, and the bathmat was too small. The rooms facing the Pieterstrasse suffer from a lot of noise (from a nearby nightclub?) on Friday and Saturday nights. We could have closed the window, but we like fresh air.

AccorHotels certified review
Accor G. M. S. Business - 10/12/2017
« Extremely unprofessional personnel »

My reservation was done by a big international company having a special agreement with Accor group. The reservation was done two weeks before my business trip for three nights and explicitly stated "Quiet room not on the street side". When arriving I was told that there is no quiet room for me but I could ask for a change next morning. I could not sleep because of the noise from the street and when asking a change next day a male receptionist explained me that I could pack my things, leave the suitcase in the room and if there would a room becoming free on the yard side they would change my room. When returning in the evening I was directed back to the same room as before. Next night the same noise again and another sleepless night. In the morning my colleague was checking out from a quiet room with the same category as mine on the yard side, so I went with him to the reception to ask if I could change to his room instead. The same person as the day before told me in a very impolite manner that it was not possible to change because the hotel was full, even if my colleague had just released a quiet room. After that the person told again that I could pack my suitcase and if there would a free room later on, then they would change room. I did that but when arriving to my job, I asked our German assistant to ask the hotel once more if I could finally get a quiet room. The answer was no, so we decided to check out via phone and book another hotel. I travel about 50-60 nights per year. I have never experienced this kind of behavior anywhere else. I'm a gold member of Accor (I was asked to fill-in hotel form at arrival despite of being gold member), but now I need seriously think if I want use this hotel chain anymore after being treated totally unacceptable way. I filed a complaint to the hotel by leaving a letter at the reception. At that moment I could figure out that the person who had treated me in this way actually was the front desk manager of the hotel. I asked to talk to his manager i.e. the hotel director, but she was not present so I asked the person at the reception to leave my letter directly to the director without passing via the front desk manager. For me it seems that this hotel has a serious problem, when people without any basic understanding customer service, can become a manager and is not properly educated and trained to learn that. Or could it be that the problem is even bigger, totally rotten company culture with a general arrogant attitude and ignorant behavior towards customers. Show less

AccorHotels certified review
John Couples - 10/12/2017
« Location is excellent »

Location excellent, rooms clean & comfortable, breakfast was not as good in the past, could do with some Corn Flakes and other cereals eg Weetabix etc., hot food could have been better, toaster is not working very well, get a new toaster that can toast the bread quickly and simply.

TripAdvisor review
Rudi D Couples - 08/12/2017
« Christmas market at Aachen »

It's always a plesure to come back at the "Mercure Hotel Aachen am Dom". This hotel is situated just near the center of the town; from there the whole city center is easy accessible by foot also the shopping area. This is very convenient during the christmas market; just park jour car in there own parking, make a check-in and enjoy the vicinity. The staff is very friendly and willing to help.

TripAdvisor review
Cécile C Business - 03/12/2017
« Avoid single room »

I had the worst room in the hotel : single bed, no space, 1st floor (with view on a busy street that was noisy, and lots of lights) plus the room was cold. Paid more than 120 euros a night for this room ! The staff told me it was not possible to upgrade

AccorHotels certified review
T. Families - 27/11/2017
« Satsfied »

It was nice with polite personnel everywhere in the reception and in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larbi T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Freundlich grüßt/ kind regards STEN SCHÖNHERR Direktionsassistent Mercure Aachen am Dom ________________________________________ AccorHotels Germany GmbH Peterstrasse 1 D-52062 Aachen ________________________________________ E-mail: h5… mercure.com / accorhotels.com

AccorHotels certified review
P. Couples - 23/11/2017
« Great stay »

This was the fourth time we stayed at this hotel. Great place for a short visit to Aachen.

AccorHotels certified review
Klb87 Business - 13/11/2017
« Comfortable Stay »

Upon arrival I was welcomed to the Hotel by happy and courteous staff. They organised a room very quickly and explained where to have breakfast. I was also asked if I needed a map of the city. The room was comfortable and had everything that I need for a two night stay.

TripAdvisor review
patrycjapk Business - 05/11/2017
« Mercure Am Dom »

Great location and service very kind stuff. I had some problems to fall asleep, because of a bit noisy air-conditioning and big pillows to which I'm not used to but these are really details. All in all very good.

AccorHotels certified review
Almudena E. Solo - 25/09/2017
« Well located, friendly and helpful staff. »

Well located, friendly and helpful staff. The room was big and clean, with all the supplies offered. I would preferred the breakfast to be cheaper. I found a couple of silverfish bugs on the carpet.

AccorHotels certified review
Arash E. Business - 22/09/2017
« Very nice »

Best location and well trained staffs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arash Ebrahimi, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, STEN SCHÖNHERR Direktionsassistent Mercure Aachen am Dom ________________________________________ AccorHotels Germany GmbH Peterstrasse 1 D-52062 Aachen ________________________________________ E-mail: h5… mercure.com / accorhotels.com

AccorHotels certified review
Jd Business - 31/08/2017
« Aachen business trip »

Great location, good staff service, poor bar atmosphere and service.

AccorHotels certified review
Dm Friends - 21/08/2017
« Great hotel, location and staff »

Excellent. The price, location and staff make this a great hotel

AccorHotels certified review
Colemanclyde Business - 31/07/2017
« Good city centre location »

Good location, clean hotel, breakfast and room good. Staff prompt.

AccorHotels certified review
Brian M. Friends - 13/07/2017
« First class location for a very comfortable stay in Aachen. »

The hotel is located on the fringe of the Old city Center, just a five minute walk from the Dom. Our room was on the corner overlooking a small square with cafe's which seemed to be a focal point for locals and tourists enjoying food and drink until late into the night which added to the overall welcoming atmosphere of this delightful city. It does get quite noisy from the hubbub of chatter but the rooms are air conditioned which pretty much eliminates most of the noise when the windows are closed. The hotel is both modern and well maintained, whilst the staff were extremely polite, efficient and unobtrusive, adding to the relaxed atmosphere this city seems to have in abundance.

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