Hotel - Mercure Hotel Aachen am Dom
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen am Dom

4.0/5 744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Swimming pool  (Nearby)
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool (Nearby)
  • Thalassotherapy centre (Nearby)
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobilityAll 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 2,215 reviews

Our guest reviews for Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 744 reviews
Manfred F. Solo - 08/10/2018 AccorHotels certified review
« none-functioning air conditioning resulting in a hot room »

the room was overheated which made it rather unpleasant to stay during the day and practically impossible to sleep at night.

Anonymous Friends - 08/10/2018 AccorHotels certified review
« Convenient Hitel »

The hotel was conveniently located near the Dom and several restaurants. It was clean and well maintained. We found that the bar had no service and insufficient space for 2 couples to talk and have a drink together. Our friends stayed at the hotel with us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Birke Bednarczyk Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

John W. Couples - 01/10/2018 AccorHotels certified review
« Overall very good, just minor niggles such as not replacing tea and creamer in the room. »

We were very pleased with stay at the hotel, the helpful staff, the nice breakfast (slightly expensive) with a lot of choice. Room was clean and tidy and the facilities (shower, sink, toilet) clean and worked well (sink plug did not move easily). The bed was comfortable.

Mr. F. Business - 19/09/2018 AccorHotels certified review
« comfortable »

Accessible and enjoyable

Olga B. Business - 19/09/2018 AccorHotels certified review
« Good as usual »

Fits expectations, has everything I need

P. Business - 19/09/2018 AccorHotels certified review
« Good »

Simple, comfortable and efficient

Anonymous Couples - 17/09/2018 AccorHotels certified review

Just excellent!

Michael Couples - 12/09/2018 AccorHotels certified review
« Trip to Aachen »

We regularly come to this hotel and remain hugely satisfied by the standard of accommodation, the customer service and the location. The text letting us know our room was ready for check-in was brilliant!

Raed A. Families - 04/09/2018 AccorHotels certified review
« Great hotel But.... »

Out of 4 times i’ve visi Aachen, i stayed 4 times in this hotel. Tha latest stay, was by far the worst. I’ll mention the positive and negative points. Positive: 1-Almost all hotel staff arr awesome. Except one or two who were extremely unsupportive. 2-Best location in Aachen. Needs improvement: 1-furing previous years, There used to be a mini-fridge in the room. However, for some reason they removed them from all rooms. 2-For any minibar items, u need to physically go down to reception to take them which was extremely not convenient. 3-The air conditioning system was defective almost 70% of the time.

Mohammad A. Couples - 01/09/2018 AccorHotels certified review
« It was excellent as always. »

The team at the reception was great, room is clean and tidy.

M Couples - 13/08/2018 AccorHotels certified review
« Overall good stay but my reservation could not be found and checkin took over 45 minutes »

We have stayed before and is this hotel has AC, during summer months it is our preferred hotel in the area. We made a booking via accor.com and we arrived reservation could not be found for our Privilige Room. Luckily I could show my confirmation # and after carefull reviewing from the front office, our reservation was never sent through. Meaning, no reservation, no Privilige Room and as the situation had to be investigated, the checkin took over 45 minutes. We can not blame the receptionist nor the manager, but we could not understand is that: 1. no verbal apology or any any sympathy towards us (even glass of water of juice?) 2. manager was hitting the systems and pc keyboard to make it work, but was checcky enough to say that the time was not just 3pm yet; meaning that we should not be unhappy as rooms are delivered after 3pm. I conclude: it is the little things that count and above all they are for free: - smiles, empathy, kindness, explaining what you do, also highlighting that it will take extra time and even offer to dropp off bags to return later? In the end we received a corner room (with more space at least) and ofcourse the rate was adjusted as this room is sold more cheaply. But did it make me happy? No as the shown personal attitude ruined the atmosphere. Later on, when we decended to leave the hotel for a late lunch, the manager tried to re-confirm that HE had done the Great Thing to sort out the problem. Sorry, but this attitude made so angry (he wanted to receive even compliment and that he was 'right') and that made me leave the lobby immeditately. Sorry, I do not care that I Silver member, this can happen to any guest and certainly do not deserve this treatment. Mistakes can be made, but it is the art to solve them!

Couples - 30/07/2018 TripAdvisor review
« Noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! »

Hotel has a very busy road with taxi rank to the front. Traffic all through the night. To the rear there is a pedestrian precinct drunks, vagrants and who knows, homeless, congregate to shout holler and abuse passers by. This continued all night for the four nights we stayed. I would not recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, thank your for your feedback. We are very sorry that you made those experiences. Unfortunately our central position hotel has negative aspect like noises. But for your next stay we may reserve a room for you at the backsite of our hotel where is no traffic. We hope that we can welcome you again. Kind regards, Annika Uiselt Front Office Agent Mercure Aachen am Dom.

dianebM7298YM Couples - 14/07/2018 TripAdvisor review
« Modern hotel in central location »

Mercure is centrally located in Aachen, close to the Dom and also shopping and many restaurants in the vicinity.. Lots to see and do near by. We walked to the Carolina Therma and the Lindt factory shop even tho these weren't that close. Nice day for a walk.

Youssef S. Business - 29/06/2018 AccorHotels certified review
« Successful »

Comfortable, convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Youssef S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Mark Families - 25/06/2018 AccorHotels certified review
« Excellent hotel in a great location »

Excellent hotel, excellent location checked in online Keys ready on arrival no problems what so ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your excellent feedback regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Couples - 20/06/2018 TripAdvisor review
« Beatiful hotel but less professional staff »

The hotel looked beautiful and was nicely situated in the city of Aachen. There is however no hotel sanctioned parking, only a cooperation with a commercial parking, which was hard to find, even with instructions.The rooms weren't ready upon arrival and apparently you can skip the fee for early check-in by becoming a member of their hotel club. Unfortunately, the host told us about that after we paid the fee and in an overall unfriendly way. Of course the 30 euro fee wasn't refunded. All in all, the hotel looked amazing but lost a lot of its potential by the way it was run.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. For your next stay we want to offer you a free upgrade as a sign of our regrets. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Business - 18/06/2018 TripAdvisor review
« Very good »

It’s a very good and modern accommodation. It’s super clean and the staff were very friendly. Room size was good. It had two single mattresses but I think a queen mattress would have been better. The only main issue with the room was that there was no fridge in the room which wasn’t convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mroohiathar, Thank you for your friendly feedback. We appreciate vey much that you enjoyed your time. For the next time we can reserve a room with a queen mattress if you prefer that. It is also possible to arrange a fridge in your room if this is more comfortable for you. We hope to see you again very soon, now you know that we can fulfill your wishes. Kind regars, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Anonymous Business - 16/06/2018 AccorHotels certified review
« Not so good ( This time) »

I am a regular guest of your hotel. This time my room was not satisfactory. I can not open window of my toilet. Window was blocked by Wash Basin. Room was much smaller than what normally I used to get in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jagadis C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your stay was not as previous as the last one. The reason why your room was smaller than the last time is that you had a free upgrade which was unfortunately not available this time. We will do our best to give it to you at the next stay. We also noted down that you want to have a window in your bathroom which you can open and we will consider this. We hope to see you again. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Business - 23/05/2018 TripAdvisor review
« Perfect welcome »

I was delighted to again enjoy an upgrade to a larger room, a bottle of water and a little sweetness. Perfect welcome, with the checking made in advance. I have only one complaint: the fast checkout does not work with this hotel: for the third time this year, I was forced to claim the invoice that is not sent automatically.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your fast check out we are very sorry and if you could contact us by your full name we will have a look what happened and change it for your following stays. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Anonymous Families - 16/05/2018 AccorHotels certified review
« As usual I was satisfied »

It was very good as usual. starting from the reservation team , the personnel at the reception, cleaning people and people at the restaurant all of them were polite and servable in a politely style. I thanl all of them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Larbi T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

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