Mercure Hotel Aachen am Dom 3 stars

TripAdvisor rating 4.0/5 766 reviews
Mercure Hotel Aachen am Dom
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Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Swimming pool
  • icon_thalassoNearby
  • Fitness centre Nearby
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Business services
  • Copy/print service available

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062
aachen
germany

Tel: +4924118010

Fax: (+49)241/1801100

Contact email

Check-in from 15h00

Check out up to 12h00

  • 1 11 21 44 :   1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49.71 miles

  • By plane

    KOELN AIRPORT At 80km / 49.71 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49.71 miles

  • By train

    MAIN STATION AACHEN At 0.7km / 0.43 miles

GPS :50.77494, 6.087791

Our accommodations

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Standard Double Bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Standard Room with queen-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Single Standard Room

  • Max. number of persons: x1
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed and sofa

  • Max. number of persons: x3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

KLENKES QUELLE

Photo non contractuelle / Strictly non binding

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

2,540 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

766 reviews

Correct. I liked the option of not cleaning the room one day and donate an amount to a good cause or get a complimentary drink.

Customer review rating 4.3/5

Anonymous Business - 30/03/2019 AccorHotels certified review

correct. The room was very new and clean. The staff very nice. The only negative commment I have is that the pillow was really thick and firm for me and there were no alternatives besides a pillow for babies.

Dear Iraida A., thank you for your positive feedback. We appreciate that you made those great experiences in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Nice place to stay

Customer review rating 4.3/5

Anonymous Business - 28/03/2019 AccorHotels certified review

What I really like is position in middle of city. Also friendly personal. Breakfast was wonderful. But I was little bit annoyed by morning noise from street (at 5 am, 6 am again) and dust on my night table next bed. Also somebody come to my apartment (and apologies) when I was taking shower. This should not happened in this kind of hotel.

Dear Zdenek H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. We are very sorry for the inconveniences and assure you that this is not our quality standart we that we usually offer our guests. Thank you again for sharing your experience, and we hope you will give us a second chance to convince you from our hotel and service. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Perfect location

TripAdvisor rating 4.0/5

Discover54604913681 Couples - 28/03/2019 TripAdvisor review

For a night out in center of Aken, this is a very good place. Parking is available in garage across the street. Push left button for hotel entrance. Lower level. Breakfast basic but ok for a start. Rooms clean, Some with balcony .

Dear guets, thank you very much for your positive feedback. We appreciate that you enjoyed your stay and hope to see you again very soon. Kind regards, Annika Uiselt, front office agent Mercure Aachen am Dom

Clean quiet room opposite street side with great breakfast

Customer review rating 4.3/5

Anders Business - 22/03/2019 AccorHotels certified review

the hotel lobby is smallish with few amenities but what they do provide is done well!

Wonderful Business Stay in Aachen

Customer review rating 4.3/5

Anonymous Business - 18/03/2019 AccorHotels certified review

We arrived late, after many travel challenges (delayed flight, stopped train, in the end taxi from Antwerp) and we were met by very friendly and courteous desk staff, who quickly got us checked in to our rooms and made us feel most welcome to Mercure Hotel Aachen am Dom. Our 5 night stay continued with outstanding service throughout. We were all extremely satisfied with our stay in Aachen.

Everything perfect

Customer review rating 4.3/5

Murat S. Business - 16/03/2019 AccorHotels certified review

First I received a very small room with a tiny bed 407. But after requesting a better room I got a bigger room 411 immediately. Thank you for the immediate help.

Dear Mr. S., thank you very much for your very friendly feedback. We appreciate that we coul help you and fulfill your expectaions regarding your stay in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Very good quality/price

Customer review rating 4.3/5

Anonymous Couples - 06/03/2019 AccorHotels certified review

A comfortable room with satisfactory amenities. We appreciated particularly the hotel's central location. Enjoyed the buffet breakfast. The bar unfortunately was not staffed in the evening. We had to call the front desk receptionist for service. The staff were always friendly and helpful.

Horrible noise isolation at the windows

Customer review rating 4.3/5

Anonymous Business - 05/03/2019 AccorHotels certified review

I woke during the night several times because of the noise outside. Longest was at around 4am and there were several drunk people outside standing there for half an hour, loudly chatting. I couldn't even get back to sleep for an hour because of noise and anger. The isolation at the windows were horrible that I couldn't believe the windows were already closed. I give rating three because breakfast was very nice.

alles gut

Customer review rating 4.3/5

Anonymous Business - 27/02/2019 AccorHotels certified review

alles gut

Sehr geehrte Frau B., vielen Dank für die freundliche Bewertung. Wir freuen uns, dass Sie die Vorzüge unseres Stadthotels genossen haben und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com
Customer review rating 4.3/5

Geoff B. Business - 23/02/2019 AccorHotels certified review

Service very good especially Marella at reception - room tidy and clean

Dear Geoff B., thank you very much for your positive feedback. It is always a pleasure to have such polite guests as you. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mit freundlichen Grüßen / Kind regards Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com
Customer review rating 4.3/5

Jochen H. Business - 02/02/2019 AccorHotels certified review

As slways good. Friendly personnel, nice rooms. I like this location. The only room for growth is ‘saving the enironment’: The butter in Breakfast room was just unpacked small servings. Reducing waste step by step is one important step for dveryone. The mercure in Essen is much better in this discipline :-)

very good

Customer review rating 4.3/5

Phillip W. Business - 17/01/2019 AccorHotels certified review

Very good stay. Great breakfast, very good housekeeping, room was a little warm but opened window & no problem. Great friendly staff service.

Nice to come back at Mercure Hotel Aachen am Dom

TripAdvisor rating 4.0/5

Rudi D Couples - 03/01/2019 TripAdvisor review

We always choose this hotel in Aachen.The center of the city as well the shopping center are located at walking distance from the hotel.The hotel has also his own parking just in front of the hotel.At check-in we received an upgrade to a suite.

Dear Rudi, thank you very much for your positive feedback. We appreciate very much that you enjoyed your stay in our hotel and our beautiful city center. we looking forward to see you again very soon. Kind regards, Annika Uiselt Front Office Agent Mercure Aachen am Dom

Nice stay and coming back at Mercure Hotel Aachen am Dom

TripAdvisor rating 4.0/5

rdprw Couples - 30/12/2018 TripAdvisor review

The Mercure Hotel Aachen am Dom located nearly in the center of Aachen and have it's own parking in the front of the hotel.From there it is very easy to visit the historical center of Aachen as well as the modern shopping area.We always use this hotel when we visite Aachen, as well in te summer as well for the Christmas market.At check in we received an room upgrade as a member of Accor Hotels. Very nice action from the front desk.

Very good

Customer review rating 4.3/5

Alexandros P. Couples - 26/12/2018 AccorHotels certified review

Comfortable

Dear Alexandros K., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annika Uiselt Front Office Agent Mercure Aachen am Dom ________________________________________ AccorInvest Germany GmbH Peterstr. 1 D- 52062 Aachen ________________________________________ Fon: +49 (0) 241/ 1801 0 Fax: +49 (0) 241/ 18… E-Mail: H5… mercure.com / accorhotels.com

Nice hotel, ideally situated, very helpful staff

Customer review rating 4.3/5

Anonymous Couples - 25/12/2018 AccorHotels certified review

The staff was very welcoming and made our stay extra special. The room was very nice, spacious and clean. The only negative point was the mattress, too soft for us so we ended up with a sore back in the morning.

nicely located hotel,good rooms and breakfast, but staff and bar is a downer

Customer review rating 4.3/5

Tom D. Families - 25/12/2018 AccorHotels certified review

we stayed one night during the Christmas market. overall the stay was positive. as platinum member i stay every week two nights in an Accor hotel since the last 5 years. i would say for Mercury standards this was a good stay. + the overall facilities where proper , decent rooms + the breakfast was really good ! - the bar is a big disappointment... small and lacks atmosphere. while this is something which makes a good family holiday (for some). - the staff at the check in desk is not friendly , you have the feeling you are bothering them. - in the reservation we asked specially to have a baby bed in one room , and have early access for this room so the baby can sleep (to which i have the right as platinum member). this request was ignored, we had the feeling the girls at reception did not do an effort to correct it. at first they even believed i had to pay extra. i have corrected them in a friendly way on this , however i have the feeling this created a negative trend for them ...

Yuletide Aachen

Customer review rating 4.3/5

Rl Business - 23/12/2018 AccorHotels certified review

Return visit to Mercure Am Dom in last week of Advent. Excellent location for Dom and Christmas Market.

Perfect location

Customer review rating 4.3/5

Horias Couples - 22/12/2018 AccorHotels certified review

Even I had booked by the application and check in was already done, the lady from the reception asked for an ID, and for a payment card!

Dear Horia S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sten Schönherr Direktionsassistent Mercure Aachen am Dom _______________________________________ AccorHotels Germany GmbH Peterstrasse 1 D-52062 Aachen ________________________________________ E-mail: h5… mercure.com / accorhotels.com

everything good

Customer review rating 4.3/5

Lowie Business - 21/12/2018 AccorHotels certified review

no comments, all was good, proper room and great breakfast

Dear Lowie V., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Kind regards STEN SCHÖNHERR Direktionsassistent Mercure Aachen am Dom ________________________________________ AccorHotels Germany GmbH Peterstrasse 1 D-52062 Aachen ________________________________________ E-mail: h5… mercure.com / accorhotels.com
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