Hotel - Pullman London St Pancras
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Pullman Hotel

Pullman London St Pancras Hotel

100 - 110 Euston Road 
NW1 2AJ  LONDON
UNITED KINGDOM

4,152 reviews
TripAdvisor Rating Based on 4,152 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
    • Internet access via Fiber Optics
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 21 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

  • 312 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Centralised Air-cooling
    • Web TV
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 10,232 reviews

Our guest reviews for Pullman London St Pancras

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 4,152 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Chiayin L. Families - 19/07/2017
« Poor maintenance of amenities in the room and careless check-out handling.  »

The phone in room 509 didn't work, fixed by maintenance staff next day. The TV didn't work in room 511 but didn't bother to call for fix. Rooms were booked through travel agency and full payment was made prior to arrival, so was told nothing need to be paid at check-out and receiving no invoice nor receipt. Then, an unauthorized charge posted to my credit card used to guarantee the extras afterwards. After contacting the hotel, received reply saying a refund has been processed. But in fact, another charge was made instead of refund!! I have emailed the hotel again and hope all these can be resolved soon. Overall, quite disappointed with the service standard provided by a hotel with such good name.

AccorHotels certified review
Jenny Couples - 18/07/2017

exceptional service which included a happy Anniversary treat which was a very nice touch

AccorHotels certified review
Shannon C. Families - 18/07/2017
« Mrs »

We found the service at the hotel to be really excellent. Any question we had was answered promptly and thoroughly and with incredible professionalism. We were very impressed with the staff, who made our stay what it was.

AccorHotels certified review
As Couples - 18/07/2017
« £280/ night and not even a biscuit?! »

Not impressive to find the room booked was floor 2 at the front on a noisy street. Check in is always so slow. We always stay here but will seek alternative hotels now. Time to find something better.

AccorHotels certified review
Mrs J. E. F. Couples - 18/07/2017
« amazing »

had a great experience , room upgraded and staff very helpful . However breakfast was a nightmare as there were no tables and we had to wait 20 mins to be seated . we were then seated in an area away from the main dining area and service wasn't great, I had to ask several time for coffee etc, however that would be my only moan everything else was great

AccorHotels certified review
Aaron F. Business - 18/07/2017
« My favourite hotel in London »

Great service and relaxed atmosphere. Staff are attentive but not over the top. Facilities and room sizes are good. My preferred venue to stay in whilst in London due to its location and the service of the hotel staff

AccorHotels certified review
Jamie Couples - 18/07/2017
« Lovely hotel  »

Hotel is lovely, rooms very nice, perfect location. Some confusion with pre-stay email communication, needs to be improved.

AccorHotels certified review
Nic H. Couples - 18/07/2017
« Mr »

Very welcomed and comfortable room

AccorHotels certified review
M.williams Couples - 17/07/2017
« Very comfortable and friendly stay. Ideal location for getting around London. »

Clean & fresh room, comfortable bed and welcoming front of house. Check-in and check-out was a bit chaotic as there wasn't a lot of room for people to wait for a free desk agent, perhaps another desk would help ease the flow.

AccorHotels certified review
Ian Couples - 17/07/2017
« Almost perfect ... »

I have stayed at this hotel before, both as a Pullman and when it was a Novotel. The staff are always efficient, courteous and charming. The only negative comment refers to the coffee served at breakfast - it was not hot. And by the time milk was added it was almost cold. This happened twice. However the waiter promptly made two cappuccinos that were perfect.

AccorHotels certified review
Karen Families - 17/07/2017
« Superb hotel in an ideal location »

We were welcomed with very friendly staff who showed our two children lots of attention. We checked in easily and were given a map of London and were shown the many attractions that would interest us and our young children. Throughout our stay staff were always helpful and friendly. Our room was very clean and comfortable, serviced daily. Our room had a separate area for our children with their sofa bed and their own TV which was great as they had their own little space.

AccorHotels certified review
Faye C. Families - 17/07/2017
« Great stay »

Very happy with the overall stay

AccorHotels certified review
Nick Business - 17/07/2017
« 30 Birthday Party »

Flawless from beginning to end

AccorHotels certified review
Ho K. F. Families - 16/07/2017

The hotel is great! But we found the shower water's temperture was not unstable when using the hot water, it was not heat enough. And the strength of the water from shower was weak.

AccorHotels certified review
Vicky L. &. F. L. Families - 16/07/2017
« Brilliant »

Your cleaners are very good. Breakfast is amazing! You are very considerate for checking out later than the original time.

AccorHotels certified review
Michael Couples - 16/07/2017
« Great stay »

Friendly staff, great loacation over all a great place to stay.

AccorHotels certified review
Sl Business - 16/07/2017
« Almost perfect (as perfection is not in this world) »

The hotel is beautiful and the view from my room or from the floor was spectacular. All the staff has been so kind and helpful. The food also was delicious

AccorHotels certified review
Malcolm Couples - 16/07/2017
« Ideal location for our London Break »

We love our annual trip to London and the Pullman is ideally situated next to St Pancras International. The hotel is spotless and the staff extremely helpful and friendly, nothing is too much trouble. The bar area is not large and this year there was live music the two nights we were there, one evening is was too loud, for our liking, making it very difficult to chat.

AccorHotels certified review
Anonymous Families - 16/07/2017
« Poor soundproof room and Poor Customer Service. »

Room was not soundproof. Actually is a nightmare to me,in the middle of the night you can hear your neighbour opening doors,knocking, chatting and even walking. Can't really sleep well and morever the a/c was not strong enough to cater London hot summer weather. One thing I want to highlight is the staff customer service. Those staff around don't look helpfully nor friendly. There are plently of empty table but they always(twice) assigned us to the table just next to the utensil collecting point where they dump unwanted food/drink into the dustbin. Breakfast restaurant was spacious but I encountered numerous times a dark lady(waitress) bump onto my chair without any apologies.

AccorHotels certified review
Gerry M. Couples - 16/07/2017
« Mr »

Very accommodating. It was the start of our Honeymoon and we were kindly upgraded to a junior suite whichever made are stay all the more enjoyable! Would definitely look to stay with Pullman agaon

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