Hotel - Pullman London St Pancras
Pullman Hotel Pullman Hotel

Pullman London St Pancras Hotel

4.5/5 5,062 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI access
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 17 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Rooms ranging from Classic to Deluxe, or upgrade to our exclusive Deluxe Suites with panoramic views across London, your every need is met to the highest of standards. Relax in our bespoke beds and refresh under a stimulating rain shower.

  • 312 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 30 family rooms
  • 48 connecting rooms
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • Wide working desk
    • Web TV
    • Direct dial telephone
    • Pay per view channel(s)
    • High speed transmission line
    • Minibar
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 16,209 reviews

Our guest reviews for Pullman London St Pancras

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 5,062 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 14/02/2019 TripAdvisor review
« Excellent place to stay »

We love staying at the Pullman as it is very convenient for us arriving into St Pancras international Station. We stay here quite frequently and as a consequence we receive extra special service as well as the staff knowing all our special requirements. The buffet breakfast is excellent, maybe the best of any hotel in London; our American visitors joined us for breakfast and were extremely impressed. One small quibble: the towels have become a bit scratchy and I wonder whether they need either replacing or more favric conditioner when they are washed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M, thank you for staying once again at the Pullman London St Pancras and for taking the time to share your experience on TripAdvisor. It is always a pleasure receiving comments for loyal guests, especially if they are coming back because of the special service from our team! Our buffet breakfast is one of the highlight of our hotel and it is truly comforting to know you think it is one of the best in London. I have passed on your comment about our towels to our housekeeping team but I am glad you would still be returning to our hotel. Thank you for your recommendation, the team and I already look forward to welcoming you back to your London home again soon. Kind regards, Charlotte Petit Guest Experience Manager

Anonymous Business - 13/02/2019 AccorHotels certified review
« Nice hotel, good location ... great breakfast! »

Was there for business so the location was very good. Good gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deb, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable business stay with us. I was sorry to see you faced issue with the hairdryer. After checking your room, we did find the hairdryer in its usual closet setup. We however discussed your comment and decided to place it in a more visible place from now on. Thank you for letting us know as feedback like yours are what helps us improving the experience of all our valued guests. Thank you again for sharing your feedback Deb, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Tony P. Couples - 13/02/2019 AccorHotels certified review
« Another great stay at Pullman St Pancras! »

We thoroughly enjoyed our stay at Pullman St Pancras. Not having visited for a number of years, we found the usual excellent, friendly service, pleasant room and top-class breakfast (although there was a fairly long wait for a table on Saturday morning due to the large number of people in the hotel).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tony, Thank you for choosing once again to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you enjoyed our comprehensive breakfast selection and most importantly the friendly service from the team during your stay. I was sorry to read that you had to wait at breakfast - our buffet is hugely popular with our guests and we do our best to accommodate everyone efficiently. I do apologize for the inconvenience this may have caused. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Antoine S. Business - 13/02/2019 AccorHotels certified review
« Great Hotel centered in London »

I always stay at the Pullman for business trips. Great decor extremely helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antoine, Thank you for choosing to stay at the Pullman London St Pancras once again and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us and that you liked the modern and vibrant decor of our hotel. Most importantly, it's a pleasure to hear our team was extremely helpful and made you feel welcome. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Marcus C. Couples - 13/02/2019 AccorHotels certified review
« Mr Marcus C. »

Everything worked perfectly, the staff were first class ans very well organised

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us - it is such a compliment for us to hear the team is world class from one of our valued guests! If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback Marcus, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Mike Business - 13/02/2019 AccorHotels certified review
« OK - but poor service at times »

Wanted a drink after a hard days work and the bar staff were unable to serve drinks because "the sytem was down". But the beer was still in the fridge and the system wasn't physically stopping it being transported to the table and the tab being brought later. Seems they serve the computers more than the guests!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. Your feedback about the bar service was obviously disappointing. I fully agree that a system issue should not prevent your service and I sincerely apologize for this experience who does not reflect the level of service we strive to provide to our guests. Rest assured this constructive comment has been shared with the team and I appreciate you taking the time to let us know what we can do better. Thank you again for sharing your feedback, the team and I hope this one incident will not hinder you from visiting us again as we would love the opportunity to restore your confidence in our service. Kind regards, Charlotte Petit Guest Experience Manager

Conor Business - 12/02/2019 AccorHotels certified review
« mr conor M. »

Loved my stay always do however l left items in my room when checking out and a colleague tried to retrieve them for me who was also staying in the hotel however they where gone. Apart from this I did enjoy my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Conor, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. I have asked our housekeeping team to double check your room and all our lost and found logs and unfortunately nothing was found in your room. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Charlotte Petit Guest Experience Manager

Ertan B. Families - 12/02/2019 AccorHotels certified review
« Mr »

Great place to stay , wonderful staff who is ever helpful and smiley

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ertan, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us and most importantly that our team made you feel welcome! Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Charlotte Petit Guest Experience Manager

K W. Solo - 12/02/2019 AccorHotels certified review
« Third time’s a charm »

The room was luxurious. Staff were helpful and friendly. The hotel is located near King’s Cross which is quite convenient to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kiat, Thank you for choosing once again to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us and that the team delivered its usual friendly service during your visit. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback Kiat, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Mr. J. P. S. Solo - 12/02/2019 AccorHotels certified review
« As usual, welcoming, very comfortable stay »

My wife an I (who passed away recently), have been coming to the Pullman London St. Pancras for several years. We have always found it to be a very comfortable, welcoming hotel. This time the staff were wonderful. I found they had a caring and compassionate attitude towards me. As usual the hotel was welcoming, extremely comfortable, spotlessly clean. We have often said in the past it was the best hotel experience we have ever had in London. I would like to reiterate that. Most of it comes down to the very welcoming, friendly and compassionate staff. It always has been the strong point of this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for your long standing loyalty to the Pullman London St Pancras and for taking the time to share your nice comment with us. You and your wife have touched a lot of hearts here over the years and the team was most concerned with making sure you felt at ease during your recent stay given the circumstances. I have shared your message with everyone and once again everyone was deeply touched by your thoughts. Thank you again for sharing your kind words, the team here hope we will have the opportunity to welcome you back to your London home again soon. Kind regards, Charlotte Petit Guest Experience Manager

Nayen Couples - 12/02/2019 AccorHotels certified review
« Exceptional »

Amazing hotel. Pleasant staff. Always go the extra mile every time I stay with them. Was a birthday and they provided balloons at no extra cost. Always a pleasure to stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nayenkumar, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am thrilled to know you had once again an amazing stay with us. Making our guests feel welcome is always at the forefront of our team's priority and I am glad to hear they went the extra mile to make your birthday a little bit extra special. If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Silver Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

David P. Couples - 12/02/2019 AccorHotels certified review
« MR DAVID P. »

VERY ENJOYABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. Your constructive comment regarding breakfast has been passed on to the concerned manager. I am glad however that the rest of your stay with us was very enjoyable. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Judith A. D. Couples - 11/02/2019 AccorHotels certified review
« One night stay »

Upgraded room for £20. Great view over The British Library and views of The Shard and St Paul’s Catherdral. Had a fabulous vegetarian lunch in the restaurant. Had to ask for the veggie menu but it was good choice. Veg platter was huge and very tasty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us even if only for one night. Indeed, our skyline views are very popular with our guests and a great perspective over London. It is also great to know you could enjoy our dedicated vegetarian selection and I have passed on your compliment to the chef! If you have the time, I would be very grateful if you could share your lovely words on our public forum following the below link - it really helps the hotel and it is the best recognition for the team: http://www.tripadvisor.co.uk/UserReview-g186338-d192068-m11765-Pullman_London_St_Pancras-London_England.html Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Anonymous Solo - 11/02/2019 AccorHotels certified review
« Clean and comfortable room, friendly staff, painless check in and check out. »

The hotel is in a great location, easy to find. The staff were lovely and helpful. The room was clean and very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us and most importantly, that the team made you feel welcome. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Charlotte Petit Guest Experience Manager

Fergus F. Solo - 11/02/2019 AccorHotels certified review
« Very good as usual 5th stay now and would'nt stay anywhere else in North London »

Excellent environment and staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fergus, Thank you for choosing once again to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had another excellent stay with us. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras for the 6th time! Kind regards, Charlotte Petit Guest Experience Manager

Anonymous Business - 11/02/2019 AccorHotels certified review
« Very Nice Hotel But.... »

Very good hotel, super nice rooms, great lobby, door staff, restaurant and bar staff, all outstanding. Room rates are very high in comparison to hotels of equal quality in the area IMO. The restaurant dinner menu needs updating and a greater variety, breakfast is outstanding BTW. Front desk staff are quite friendly but not at all as sharpe or responsive as they should be. By that I mean on more than one occasion I requested assistance that they simply forgot about. Again, great hotel, however there is better value in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us and liked our facilities, breakfast selection and team friendliness. Regarding our restaurant menu, I have passed on your comment to the chef. We have some exciting projects regarding our GA Bar & Restaurant in the coming months, I do hope you will be able to see the new spaces during a future stay. Your comment regarding the front desk has been shared with the team and I appreciate you taking the time to let us know where we can improve as this enables us to deliver a higher quality of service to our valued guests. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Elina M. Business - 10/02/2019 AccorHotels certified review

This time was great, everyone was extremely helpful and took a good care of me. If to look for perfection, would be nice to have something different for breakfast, as I am usually staying for almost 2 weeks, getting a little tired of the same food, more vegetables, which you almost don’t have at all. Also if you want to sleep longer that won’t really work as when your very nice cleaning ladies are pushing their trays, water bottles would jingle and wake you up, every morning 8:20 AM, but this is not a problem, again only if you look for perfection :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elina, Thank you for choosing once again to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad to see your stay was more enjoyable this time around. i have passed on your comment to our housekeeping team in regards to the trolley noise. Most of our guests stay with us only one or two nights, this is why we made the choice to have a lot of variety on a daily basis instead of changing the breakfast selection from one day to the next. I have however passed on your comment to our chef. Kindly note I have also added a note on your profile for your preference for higher floors. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Silver Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

T. K. Business - 09/02/2019 AccorHotels certified review
« Good »

Nice people ,rooms clean and tidy however the drinks are expensive..

Our hotel has responded to the review
Our hotel has responded to the review

Dear T., Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had an overall enjoyable stay with us. I have passed on your comment regarding the drinks to our bar manager, however we do try to offer a wide range of options to fit all taste and budgets and I am sorry this did not meet your expectations. Thank you again for sharing your feedback, the team and I look forward to welcoming you back to our hotel or another AccorHotels property again soon. Thank you for your Loyalty as a Silver Le Club member! Kind regards, Charlotte Petit Guest Experience Manager

Solo travel - 09/02/2019 TripAdvisor review
« Modern and comfortable »

I've stayed at the St Pancras Pullman a number of times and no doubt will do so again. This is a smart upscale hotel in Central London, situated a short walk away from Euston and Kings Cross railway and underground stations (I try not to drive in London!). My bedroom was on the i4th floor with a splendid view of London's architectural highlights. Service was excellent throughout my short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 680amitm, thank you for choosing once again to stay at our hotel and for taking the time to share your experience with us on TripAdvisor. It is always very reassuring to hear our valued guests have a reliable consistent service when visiting us and become loyal to our hotel. As you mentioned, our convenient location makes us the ideal base to explore what London has to offer and our iconic skyline views are indeed very popular with our visitors! Thank you again for your recommendation, the team and I already look forward to welcome you one more to your London home soon. Kind regards, Charlotte Petit Guest Experience Manager

Anonymous Business - 08/02/2019 AccorHotels certified review
« Great! »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul , Thank you for choosing to stay at the Pullman London St Pancras and for taking the time to share your experience with us. I am glad you had once again a great stay with us. Thank you again for sharing your feedback, the team and I look forward to welcoming you back soon to the Pullman London St Pancras. Kind regards, Charlotte Petit Guest Experience Manager

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