Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

4.0/5 3,444 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,331 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,444 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Michelle B. Families - 10/10/2018 AccorHotels certified review
« Top spot »

So central to all the Queenstown happenings. We had a standard room. Clean, comfortable and suited us for our 2 night stay. Ideally we would have loved to be lakeside. But happy nonetheless. Great breakfast $1 offer. Was first here in 1992 and then again in 2004. We will be back! Love you Queenstown!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for such wonderful review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Greg Families - 10/10/2018 AccorHotels certified review
« Mr »

We had a pleasant stay at Novotel Lakeside Queenstown and found the location exceptional for our stay. Our only bad experience was the valet parking which took over 30 minutes one day to retrieve our car. This was disappointing when we were on such a short time schedule.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were inconvenienced with the delay on your vehicle arrival. I will pass your comments on to the team. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Maryann C. Families - 10/10/2018 AccorHotels certified review
« pleasant »

nice clean room, pleasant staff, meal the one night we ate there was enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maryann, We are glad that you had a pleasent stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Rick O. Families - 10/10/2018 AccorHotels certified review
« Amazing service and teamwork »

We were blown away by the obvious strong team spirit across all departments in the hotel. A real credit to the leadership at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rick O., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

John Families - 10/10/2018 AccorHotels certified review

Nice.. Will definitely come back for holiday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We are glad that you enjoyed your stay and happy to hear you will be back ! We hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Anonymous Families - 09/10/2018 AccorHotels certified review
« Very pleasant stay in a great location »

The hotel is in a very good location close to Lake Wakatipu. Staff were very helpful and attentive. The room was clean and comfortable. The buffet breakfast was delicious and had a good selection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Jackie C. Couples - 09/10/2018 AccorHotels certified review

Unfortunately we had a room with an interconnecting door and the first night the young children in the next room were very noisy very late. Luckily they left the next morning but it was not a good start to our stay.

Gail M. Families - 09/10/2018 AccorHotels certified review
« great place to stay recommend to everyone »

rooms very well service thanks girls lovley and friendly, great breakfast, didn't stay for tea but looked great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gail M., It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rachel Whittle Guest Relations Manager

Kirsty Couples - 09/10/2018 AccorHotels certified review
« Miss »

Wonderful stay. Was upgraded to a king bed from the queen we originally had. Fantastic customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsty, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Teri Families - 09/10/2018 AccorHotels certified review
« Everlasting hot running water »

The staff were friendly, the beds were super comfortable you even had the opportunity to exchange your pillow for one to your liking. The water was always hot there was four of us to one room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teri, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Raelene Families - 09/10/2018 AccorHotels certified review
« Great room but spoiled by the works going on outside it »

Not really an advantage having a room with outside balcony when the noise and dust from earthworks us happening right outside it ..

Judith M. Families - 09/10/2018 AccorHotels certified review
« lovely »

Staff very helpful and facilities great with close proximity to everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith, Wonderful to hear ! We are so glad that you enjoyed your stya with us ! Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Bob A. G. R. Couples - 09/10/2018 AccorHotels certified review
« It was very good and the staff were friendly and helpful. »

The only problem I had was that friends decided to come with us in the last 3 weeks and went through a travel agent. They paid the same rate as us for 11 nights and breakfast included. We went through Accor and booked back in March and no breakfast included. They had a nicer outlook from their room and we had a room facing out back. That is the only complaint and overall we did enjoy our stay. The hotel is in the best position being so close to everything. We loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment due to happen in early 2016 when these areas will be address. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Richard J. Couples - 09/10/2018 AccorHotels certified review
« Friendly + helpful staff- »

As above--no complaints at all and will stay with you again when visiting Queenstown

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Marisa Families - 08/10/2018 AccorHotels certified review
« Comfortable , excellent location »

We had a great stay, breakfasts were lovely. Room was comfortable although small. Hotel dated but in excellent location. Staff friendly and very helpful especially assistant manager Ashleigh Judd who assisted us immensely by couriering our bag that we accidentally left in our room. Greatly appreciated. Thank you.

Aaron Families - 08/10/2018 AccorHotels certified review
« Great as always. »

I had two rooms booked and they were great. The staff were friendly and very accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, So glad to hear you had a great stay with us. I hope you enjoyed Queenstown and had a safe onwards journey. Thank you so much we hope to welcome you back in the near future. Kind Regards, Rachel Whittle Guest Relations Manager

Warren V. Business - 08/10/2018 AccorHotels certified review
« Awesome »

Excellent facilities and room was very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Warren, Thank you for taking the time to share your recent experience. I am delighted to read that you enjoyed your stay and our friendly staff made you fell welcome. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Michelle Families - 08/10/2018 AccorHotels certified review
« Absolutely loved the friendly staff and exceptional services. »

Loved being close to everything in town and staying in such a cosy environment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, Thank you for taking the time to share your recent experience. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Albert Families - 08/10/2018 AccorHotels certified review
« Amazing »

Excellent location on the lake, great service, very accommodating stafff, delicious breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, Thank you for taking the time to share your recent experience. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank-you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

R.raman Families - 07/10/2018 AccorHotels certified review
« Friendly staffs but room rather small. »

House keeping staffs were fantastic. Reception staffs were friendly and very helpful. Only downside, the room was rather cramp for 2 adults and 2 children. We could hardly move around in the room.

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