Novotel Queenstown Lakeside Hotel 4 stars

TripAdvisor rating 4.0/5 3,593 reviews
Novotel Queenstown Lakeside
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Room 1

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Currently, close to our hotel

Arrowtown Autumn Festival

From 23/04/2019 to 28/05/2019

At 262 m

Audi quattro Winter Games NZ

From 20/08/2020 to 06/09/2020

At 410 m

LUMA Light Festival

From 31/05/2019 to 03/06/2019

At 429 m

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 532 m

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 17 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 17 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One Queen Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with one Kingsize Bed

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: x4
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One King Bed, Alpine view

  • Max. number of persons: x2
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with Two Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with one Kingsize Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

One Bedroom Lakeside Apartment

  • Max. number of persons: x2
  • Area: From 52
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more
Novotel Queenstown Lakeside Meeting Room

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

11,821 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,593 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Friendly & accommodating staff but hotel in needs of refurbishment

Customer review rating 4.4/5

David J. Business - 15/05/2019 AccorHotels certified review

The staff were awesome and very accommodating, room, esp bathroom looked a bit tired and need of refurbishment inline with a Novatel brand. Only 50% of the days / Points were allocated for the stay

Dear David J., Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Excellent location for the hotel

Customer review rating 4.4/5

Michael L. Couples - 15/05/2019 AccorHotels certified review

Great hotel but no on site parking just a ticket to public parking spot

Dear michael l., Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay. We do also offer an in house valet service for your future stays. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

A pleasant experience.

Customer review rating 4.4/5

Elizabeth W. Friends - 15/05/2019 AccorHotels certified review

Well treated at the check in desk. Room clean and well stocked. Breakfast was really good. Lots of variety.

Dear Elizabeth W., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Even when something went wrong it was dealt with expertly and we were very happy with the service

Customer review rating 4.4/5

Wendy M. Couples - 15/05/2019 AccorHotels certified review

Excellent staff and service in centrally located hotel

Dear Wendy M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Weekend in Queenstown

TripAdvisor rating 4.0/5

KevinMacKenzie Couples - 15/05/2019 TripAdvisor review

Excellent hotel - staff very helpful -room clean and serviced each day. Hotel close to all Queenstown amenities.Valet parking service appreciated and efficient. Checked in on line and everything was waiting for us at the desk when we arrived.The chocolates and wine from the Manager to celebrate our wedding anniversary were greatly appreciated.

Staff and Location are wonderful.. I highly recommend

Customer review rating 4.4/5

Debra Couples - 14/05/2019 AccorHotels certified review

Staff are friendly , nothing is too much effort...Location is perfect. We are looking forward tour next visit

Dear Debra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Rachel Whittle Guest Relations Manager

Excellent

Customer review rating 4.4/5

Dr T. H. Solo - 14/05/2019 AccorHotels certified review

Super friendly & helpful staff. Very efficient check in! Excellent breakfast buffet—best I have had in my travels. Overall presentation 5 Star

Dear Terry H., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. I am so glad to hear you had such a great stay with us ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

EXTREMELY SATISFIED

Customer review rating 4.4/5

Graeme M. Families - 14/05/2019 AccorHotels certified review

It was wonderful. Queenstown is such a beautiful place but your hotel and the staff made our stay more wonderful. Any requests were actioned with courtesy and in a timely manner. I can only highly recommend your hotel and its wonderful staff. Thank you.

Dear Graeme M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Excellent staff and facilities

Customer review rating 4.4/5

Kevin M. Couples - 14/05/2019 AccorHotels certified review

Everything was great - room clean - staff excellent - facilities great - handy to town

Dear Kevin M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Good hotel and very friendly staff

Customer review rating 4.4/5

Debbie R. Families - 14/05/2019 AccorHotels certified review

Pleasant stay

Dear Debbie R., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

adequate

Customer review rating 4.4/5

Ian G. Business - 14/05/2019 AccorHotels certified review

business

Dear Ian, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I have the reviewed the incident that you have mentioned, firstly please accept our apologies for this. It seems this guest was staying in the room across the corridor from you and sharing a room with another person. She seems to have mistaken her room number with yours. I will be following up with our Night Manager to see how she was not intercepted earlier. We appreciate your sharing your concerns, and we look forward to welcoming you back on your next stay. If there is anything further I can assist with - please do not hesitate to contact me. Sincerely, Angela King Executive Assistant Manager

Amazing location, nice & easy hotel to stay

Customer review rating 4.4/5

Jessica Families - 13/05/2019 AccorHotels certified review

Location was absolutely perfect, especially having a 1 year old - it made it very easy to get around by foot. Check in and check out was quick and easy, staff were friendly and great with our little one even gifting her a little toy to play with. We got a standard room and it was neat and tidy however we had a horrible smell coming up from the drain that filtered through to our room so it wasn't pleasant walking in to that smell daily. We did let Reception know and they did come up and put something in the drains which assisted with the smell for a short time however it did come back. It would have been nice if they offered us to be moved to another room for comfort. We did also experience a fair bit of noise in the early mornings from guests staying next to us who had some bigger kids, running up and down the hall banging on everyone's door to wake up which made it hard to keep a baby asleep!

Dear Jessica, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

David B.

Customer review rating 4.4/5

David B. Couples - 13/05/2019 AccorHotels certified review

Staff wonderful and helpful,will be coming back!

Dear David B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Outstanding first impression when I walked into the nice smelling room!

Customer review rating 4.4/5

Callum Families - 13/05/2019 AccorHotels certified review

Very pleasant. Stayed for 2 nights and would gladly stay again. Nice place, not noisy at all and couldn't hear any music from town and overall service was awesome. Room was clean and comfortable.

Dear Callum, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff/service/location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager
Customer review rating 4.4/5

Himanshu Couples - 13/05/2019 AccorHotels certified review

Very good...very good food quality

Dear Himanshu, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback especially about our restaurant. I will pass your comments onto the team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Great Stay

Customer review rating 4.4/5

Esther C. Couples - 13/05/2019 AccorHotels certified review

One of the most scenic hotels we stayed in in NZ. We like the direct access to the lake and the swift check-in.

Dear Esther C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location.We hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Fine room, pretty clean, but the room smelled & needed to be aired out

Customer review rating 4.4/5

Lauren Business - 13/05/2019 AccorHotels certified review

Good check-in / check-out, room was clean, BUT the room smelled stale - I had to open windows (chilly!) to air it out so I could comfortably sleep. Also, the neighbors up & down the hall were incredibly loud all night, so it wasn't a restful evening.

Dear Lauren, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about your arrival. I will pass your feedback regarding the smell in your room to our Housekeeper so that they can check this. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

Good location.

Customer review rating 4.4/5

Mr B. Couples - 12/05/2019 AccorHotels certified review

Pleased with convenient location. Room small and basic with stained carpet. Paid over $600.00 for 2 nights for a lakeside view which we got, but that was all we got. How about spending some of your profits on upgrading your rooms? Staff were really nice though. Stayed 2 more nights at the Heritage hotel which had a beautiful room AND view AND complimentary bottle of wine AND free parking AND for a lot less money. Novotel Hotel excellent for the location.

Dear Colin, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback about our staff and location. I will pass your comments on to our Management regarding the room as we are currently working through the planning for an upgrade to the Hotel - In the interim we have been working on small projects in our rooms including; new beds and bedding, new tv's and digital headend. We so have some other small projects underway. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

Easy and idealy located

Customer review rating 4.4/5

Tayla M. Couples - 12/05/2019 AccorHotels certified review

Amazing! The staff is wonderful and has great energy. We got married this trip and they made our stay more special. Love the location of the hotel, great quick access to everything. Beautiful right on the water.

Dear Tayla M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Congratulations on your marriage ! Wishing you all the love and happiness in the world. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Nice but not exciting

Customer review rating 4.4/5

Knut S. Couples - 12/05/2019 AccorHotels certified review

Nice staff, but overall services a bid outdated and the hotel would need an upgrade.

Dear Knut, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff. We have noted your comments about the outdated rooms and this is something we are currently working with our owners on. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager
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