Novotel Queenstown Lakeside Hotel 4 stars

TripAdvisor rating 4.0/5 3,627 reviews
Novotel Queenstown Lakeside
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+ 28 Services
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Room 1

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Currently, close to our hotel

Audi quattro Winter Games NZ

From 23/08/2020 to 07/09/2020

At 410 m

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 532 m

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 17 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 17 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: ‌4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One Queen Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with one Kingsize Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One King Bed, Alpine view

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with Two Double Beds

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with one Kingsize Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

One Bedroom Lakeside Apartment

  • Max. number of persons: ‌2
  • Area: From 52
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,199 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,627 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very nice hotel

Customer review rating 4.4/5

Tammy Couples - 12/07/2019 AccorHotels certified review

The room was clean and had everything we needed

Dear Tammy, Thank you for the great review of our hotel! We are glad that you had everything you needed and enjoyed your stay. We hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

queenstown holiday

Customer review rating 4.4/5

Dean Families - 12/07/2019 AccorHotels certified review

Very good location close to town centre and alongside the lake. Very friendly and helpful staff.

Dear Dean, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Always a good stay

TripAdvisor rating 4.0/5

travellersx4017 Family - 12/07/2019 TripAdvisor review

Stayed at Novotel Queenstown Lakeside for 6 nights for a family holiday - this was our third stay here. As requested in online booking, we were given two rooms right next to each other to accommodate our teenage sons. Always greeted warmly at this hotel and you can't beat the location. Able to walk to restaurants and attractions within minutes. Rooms are spacious and clean.

Great Stay

Customer review rating 4.4/5

Anonymous Couples - 11/07/2019 AccorHotels certified review

It has been a while since we stayed here but we were delighted with our stay and will be back again soon!

Dear Gillian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Mia McGregor Kewalee La-orsuwan Guest Relations Manager

Novotel Queenstown provides outstanding service!

Customer review rating 4.4/5

Anonymous Families - 11/07/2019 AccorHotels certified review

The service that Novotel Queenstown has provided has been exceptional. From communication before we had arrived to our final check out. The staff ALL really care, they are friendly, helpful, kind and caring. Nothing is to much trouble. Our daughters dietary needs as a Coeliac were taken seriously and well catered for. Rachel Whittle was an exceptional communicator via email, replies were prompt, she went above and beyond with her care. The small touches Novotel provide of a hand written card, welcome water bottles, choc etc are al so lovely. The housekeeping staff were so kind and caring, never wanting to intrude. Our room was cleaned so well each day. The concierge staff were so onto it, always helping us and getting the car quickly, even loading it, we were very spoilt. Well done to your entire team!!! We cannot wait to book and come back again next year.

Thank you so much for this absolutely wonderful feedback. It is a pleasure for all the team here at Novotel to make your stay the best it can be. I will share your comments with our team.It was lovley meeting you ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Was adequate accomodation

Customer review rating 4.4/5

Tezteo Families - 10/07/2019 AccorHotels certified review

The staff were great, the rooms were cramped and a little tired and dated. Had technical problems with the entertainment system in both rooms we booked

Dear Terry, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. I am happy to hear that you enjoyed a comfortable stay with us apart from the the technical issues in your rooms, for this I extend my deepest apologies. While the Hotel is preparing for the next upgrade with our owners, our role is to keep the Hotel cleaned and offer friendly staff with great service and in the best location in town. Once these works are down we believe that the Hotel will be one of the best on offer at the level that we operate in. We do hope that you will get to come back and some time in the not too distant future. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Cat Blyth Sales & Marketing Coordinator

Cosy in Queenstown

Customer review rating 4.4/5

Martin Couples - 10/07/2019 AccorHotels certified review

Great service, cosy clean room, pleasant staff and efficient check in and check out - what more could you ask for?

Dear Martin Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Kewalee La-orsuwan Guest Relations Manager

Very pleasant repeat stay

Customer review rating 4.4/5

Brenda Couples - 10/07/2019 AccorHotels certified review

We have stayed at the Novotel in Queenstown many times. It is one of our favourite hotels. The location is brilliant and the hotel is very comfortable. As an Accor Plus Gold member I appreciate the recognition we get - this time it was a cheeseboard on arrival and bottles of water each day, not just on arrival as you get in some hotels. The complimentary drinks are also nice. The staff are always helpful, though I thought they were a bit aloof this stay. Also the service in the Elements Restaurant was not as good as usual. Service was slow - we only had soup and main and it took 2 hours. There was no naan bread with the butter chicken - I was told it would be ciabatta bread instead, but when the meal arrived it was pieces of ordinary toast. Bad planning on the part of the restaurant. But we still like the Novotel Lakeside Queenstown, and will be back.

Dear Brenda C., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team and espacially with the Kitchen and Restaurant team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kewalee La-orsuwan Guest Relations Manager

The stay at hotel was very good

Customer review rating 4.4/5

Damian P. Couples - 09/07/2019 AccorHotels certified review

The hotel is been run very well

Dear Damian P., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, We hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Could have been better

Customer review rating 4.4/5

David Couples - 09/07/2019 AccorHotels certified review

We had 9:15am knocking at the door (several times) by the words "House Keeping" that was not ok on the only weekend we had off. On the plus side we were allowed a late check out on sunday. (eventually)

Dear David, Thank you for choosing to stay with us at Novotel Queenstown Lakeside. Your experience is very important to us, and I would like to extend to you our sincerest apologies for failing to deliver the expected level of service that one would naturally expect, particularly as a Le-Club Platinum member. This is certainly not the usual high levels of service to which we are proud of and I sincerely apologise for the lapse in our service standards during your stay. I appreciate your feedback and hope to have the opportunity to better serve you when next you visit Queenstown. Warm regards Cat Blyth Sales & Marketing Coordinator

Surveys very annoying

Customer review rating 4.4/5

Toy Friends - 09/07/2019 AccorHotels certified review

Surveys very annoying Your staff always do 100% We keep giving positive reviews Very nice to receive A complementary bottle of wine upon our arrival

Love this place

Customer review rating 4.4/5

Merv D. Couples - 09/07/2019 AccorHotels certified review

We just love Queenstown and especially the Novotel in Queenstown / All the staff are amasing / Our up grade was Fantastic We'll be back Merv

Dear Merv D., Thank you for such a wonderful review. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Great

Customer review rating 4.4/5

Jesse A. Solo - 08/07/2019 AccorHotels certified review

I had excellent service at the concierge desk. Speedy services. Kind staff.

Dear Jesse A., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our concierge team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Great location

Customer review rating 4.4/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Very comfortable. I loved the yoga TV and yoga mat offered

Dear Guest, Thank you for the great review of our hotel! We are so glad that you enjoyed our yoga tv show and your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager
Customer review rating 4.4/5

F N. Families - 08/07/2019 AccorHotels certified review

The staff service was excellent Lara from the front desk was extremely helpful. The room was ok and needed an upgrade

Dear F N., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your kind comments with Lara. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Rachel Whittle Guest Relations Manager
Customer review rating 4.4/5

John M. Couples - 08/07/2019 AccorHotels certified review

Always love it. Staff location quality

Dear John M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is always a pleasure to have you stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Fabulous location

Customer review rating 4.4/5

Michael Couples - 08/07/2019 AccorHotels certified review

Friendly staff, car valet worked well, breakfasts great, rooms great but tired bathrooms and having to stand in sloping bath for shower could cause accidents

Dear Michael, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment. I will pass your feedback on to the team in regards to the bathroom. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Best location on Queenstown

Customer review rating 4.4/5

Anonymous Families - 08/07/2019 AccorHotels certified review

It was so nice to be there.

Dear Guest, Thank you for the lovely review of our hotel! We are glad that you enjoyed your time in Queenstown and hope to see you again very soon. Warm Regards, Rachel Whittle Guest Relations Manager

comfortable with great service

Customer review rating 4.4/5

Ski H. Families - 07/07/2019 AccorHotels certified review

The staff and amenities where very good. We thoroughly enjoyed our stay and were appreciative of the children's activities - particularly the cinema.

Dear Ski H., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am glad you enjoyed your stay and the kids cinima. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

It was good

Customer review rating 4.4/5

Meg Families - 07/07/2019 AccorHotels certified review

Staff were polite and helpful.

Dear Meg, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager
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