Novotel Queenstown Lakeside Hotel 4 stars

TripAdvisor rating 4.0/5 3,579 reviews
Novotel Queenstown Lakeside
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Room 1

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court Nearby
  • Bicycles rental Nearby
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One Queen Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with one Kingsize Bed

  • Max. number of persons: x2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: x4
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One King Bed, Alpine view

  • Max. number of persons: x2
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with Two Double Beds

  • Max. number of persons: x4
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with one Kingsize Bed

  • Max. number of persons: x2
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

One Bedroom Lakeside Apartment

  • Max. number of persons: x2
  • Area: From 52
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more
Novotel Queenstown Lakeside Meeting Room

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

11,621 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,579 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Affordable hotel in great location

Customer review rating 4.4/5

Marie Couples - 19/04/2019 AccorHotels certified review

Overall our stay here was very pleasant. Staff for the most are friendly and helpful. This was our 3rd stay and we keep coming back as the hotel is in a great location.

Dear Marie, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I am so glad you came back to stay with us again. Thank you for sharing your experience, and we hope to welcome you back again in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

An enjoyable stay made better

Customer review rating 4.4/5

David Couples - 19/04/2019 AccorHotels certified review

A relaxed three days in Queenstown. Accor membership paid big diffidents with a room uprage made available to us - thank you. Also "lucked in" with a members acknowledgement hour of nibbles and drinks wirth the opportunity of meeting with key staff. Enjoyed those Bluff Oysters.

Dear David, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and our loyalty evening. Those bluff oysters are truly delicious ! We do hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Great

Customer review rating 4.4/5

Carla G. Families - 19/04/2019 AccorHotels certified review

If my sons bag turns up please email me

Dear Carla g., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. Just want to doucle check that you made the recption team aware that you are waiting for your sons bag so I can action the retival of it. Please email me if you need anything. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Very efficient professional staff who made the family experience memorable and personable

Customer review rating 4.4/5

Anonymous Families - 19/04/2019 AccorHotels certified review

As above

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff and services.I will pass your kind feedback on to the team. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Room smelled like sewerage the whole four days.

Customer review rating 4.4/5

Sue Couples - 18/04/2019 AccorHotels certified review

Room was good sized and had great views. Bathroom had an issue which smelled strongly of sewerage/dead rat. We complained about it 5 times and someone came up each time but it didn't improve, just had bleach smell for a while then stunk again. We had to close the bathroom door and smell still seeped into our bedroom. We couldn't use the spa bath the whole time due to this smell. No alternative was offered. Very unsatisfied with out stay. Paying approx $300/pn for this was ridiculous.

Always top place to be.

Customer review rating 4.4/5

Frank R. Business - 18/04/2019 AccorHotels certified review

Always look forward to stay at the ZQN Novotel. Top staff ,always made to feel welcome.

Dear Frank R., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Excellent hotel

Customer review rating 4.4/5

John P. Solo - 18/04/2019 AccorHotels certified review

I had a great stay in your hotel, I've stayed in many Novotels. Your standards were high and I appreciate the help from your staff.

Dear John P., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I am so glad to hear you enjoyed your stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Perfect location, wonderful staff

Customer review rating 4.4/5

Glynne Couples - 18/04/2019 AccorHotels certified review

We really enjoyed the central location - it meant we didn't have to rent a car. And your staff were very helpful and provided us with great service. Thanks for making our 22nd wedding anniversary special.

Dear Glynne, Thank you for reviewing our hotel. I am so glad to hear you had a special anniversary. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Warm Regards, Rachel Whittle Guest Relations Manager

Very disappointed with the refund process!

Customer review rating 4.4/5

Beth M. Friends - 18/04/2019 AccorHotels certified review

We had to cancel our reservation due to the death of one of our traveling companions. We called weeks in advance but the hotel would still not refund us our money. We were offered a refund only if we re-booked within 6 months but we will not be able to make such a lengthly trip (from the US) until at least a year from now. There are times in every business when decisions need to be made based on circumstances, not just policy. This is one of them!

Great Location

Customer review rating 4.4/5

Maurice Couples - 17/04/2019 AccorHotels certified review

We stayed for two nights and really enjoyed our time there. The staff were very friendly and helpful. The room was clean and tidy - what you would expect for a Novotel. We dinned at the restaurant Elements and were very happy with the meals and service each time. Perfect location in the heart of Queenstown. Would definitely return.

Dear Maurice, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Quaint and lovely

Customer review rating 4.4/5

Anonymous Couples - 17/04/2019 AccorHotels certified review

It was lovely to stay meters from the lake. It made Queenstown feel like a relaxed and quaint small town. We did quick out prior to the frenetic boat trips started.

Dear Treena, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager
Customer review rating 4.4/5

Jules T. Couples - 17/04/2019 AccorHotels certified review

We had a great check process greeted with a warm and friendly front desk .

Dear Jules T. We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our staff and service. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

An excellent well run hotel.

Customer review rating 4.4/5

Derek T. Couples - 17/04/2019 AccorHotels certified review

Easy check in and out, and everything ran smoothly. We had a very good dinner in the hotel restaurant on our first night after a late arrival. There was only one chair on the balcony (not that we would have sat out) and only one armchair in the room - sadly an increasing feature in hotel rooms world wide. It is not unusual for two people in a room to want an armchair each.

Dear Derek T., Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. I will pass your comments on to the team. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

friendly helpful staff

Customer review rating 4.4/5

Anonymous Business - 17/04/2019 AccorHotels certified review

experience was very good overall.. staff very friendly and helpful. The bedrooms are starting to look a bit dated but very clean and well kept

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Great customer service-really enjoyed the stay there

Customer review rating 4.4/5

Mark B. Couples - 17/04/2019 AccorHotels certified review

very friendly and helpful staff. good food breakfast and dinner

Dear Mark B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Second stay; all as expected.

Customer review rating 4.4/5

Richard Solo - 17/04/2019 AccorHotels certified review

Second stay here; all as expected. Great service and quality in a convenient location.

Dear Richard, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

friendly helpful staff that made a diffrence

Customer review rating 4.4/5

Daryl Families - 17/04/2019 AccorHotels certified review

Great! the staff were always happy to help and make our time at the hotel a pleasure, rooms were clean and well appointed, we were happy as Larry!

Dear Daryl, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Mrs Maureen M.

Customer review rating 4.4/5

Maureen M. Families - 17/04/2019 AccorHotels certified review

Staff very pleasant and helpful. Enjoyed the meals at the restaurant.

Dear Maureen M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad you enjoyed your dining experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager
Customer review rating 4.4/5

Sarah B. Couples - 17/04/2019 AccorHotels certified review

We loved it thanks

Dear Sarah B., We are delighted to see you enjoyed your stay with us ! Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Excellent location. comfortable

Customer review rating 4.4/5

Philip A. S. R. F. T. U. Couples - 16/04/2019 AccorHotels certified review

We stayed at Novotel for 3 nights. Upon our check in the staff was welcoming and helpful with directions and dining recommendations.The hotel's location is so central walking distance to city centre. We could have not asked for a better hotel than Novotel. The Lakeview from hotel was spectacular.

Dear Suzette & Philip R., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am so glad you had such a wonderful stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager
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