Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

4.0/5 3,480 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 246.00 NZD Non member rate
From 246.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,756 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,480 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sunee Couples - 08/12/2018 AccorHotels certified review
« Leaves some to be desired »

This Hotel seems to be fully booked most nights by busloads of group tours therefore everything is rush, rush, rush. Check in was satisfactory and we were offered an upgrade to another room being Accor members but later found out that was at our cost. Room was satisfactory but not a memorable stay by any means.

Shona H. Couples - 08/12/2018 AccorHotels certified review
« Queenstown Stay »

Very enjoyable stay in a lovely hotel with very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shona, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Scott B. Friends - 08/12/2018 AccorHotels certified review
« Great location »

Great location. Efficient check-in and check-out experience. Friendly and helpful staff willing to assist at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

F.d.f. Couples - 07/12/2018 AccorHotels certified review
« Suited our accomodation requirements in a comfortable and pleasant way. »

The hotel provided perfectly satisfactory accommodation for our stay. We were visiting to see family. When we travel overseas we normally stay in top quality five star hotels. This was a different type of stay and our expectations were significantly reduced. I still think that the product, including the cost of breakfasts, is too expensive. Also the benefits for Accor Plus members are inadequate. I do like the situation of the hotel but when I book I want to be able to choose the room or position when I ring the reservation centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fraser, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive constructive feedback. I will pass your feedback onto our team to look into when they are considering our service for future guests. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela King Executive Assistant Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Friendly »

Counter staff were efficient and friendly.Staff doing jobs like the cleaner smiled and said hello

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Ming Solo - 07/12/2018 AccorHotels certified review
« Pleasant stay »

Clean rooms and close to the city Had a brief 2 night whilst hiking with ultimate hikes. Overall good experience, will return to stay with you in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming, That is so lovely to hear ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Michael H. Business - 06/12/2018 AccorHotels certified review
« The facility met my expectation. The staff member who welcomed us was very friendly and helpful. »

Met all expectations. All staff were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Joy Solo - 06/12/2018 AccorHotels certified review
« Friendly and helpful »

Excellent friendly staff good meals and great proximity to town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

John Friends - 06/12/2018 AccorHotels certified review
« Excellent service nothing a problem »

Very satisfying great rooms and excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Michelle Families - 05/12/2018 AccorHotels certified review
« Relaxing with great views »

Overall, loved the hotel , food was great, the staff were helpful esp "hub" staff Chris, room view the best. However, our bathroom "stunk" of mould or a stale drain/dampness. If we left the bathroom door open & left the AC running the whole hotel room stuck like damp mould. My 80yr old Dad had problem's inhaling this as it played up with his Asthma. I did alert the front desk "twice", said they'd sent maintenance up. They visited our room while we were out, all they did was turn up the AC. We returned to our room, the whole room was smelling like a stinky drain, my Dad had to go down stairs to lobby (wait for about 10mins) while I opened the sliding balcony doors to "vent" the room with fresh air before Dad could enter. At night we had to leave the sliding door & windows open with the bathroom door shut so we did breath "dampness" smell. What was most disappointing was the lack of concern or communication back to us after maintenance or after reporting concern to front desk...Twice!!!. No one ever spoke anything with us about our concern.

Anonymous Friends - 04/12/2018 AccorHotels certified review
« Short stay »

Good customer service over the two days we stayed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback about our customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Donna T. Friends - 04/12/2018 AccorHotels certified review
« Location Location ! »

Staff were very pleasant and friendly and it was a lovely surprise to have a bottle of wine with welcome note in our room. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donna, Thank you for the great review of our hotel! I am so glad you enjoyed the wine and your stay with us. We hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Michele Couples - 04/12/2018 AccorHotels certified review
« Great service and a fantastic location »

This is our favourite place to stay in Queenstown. The staff are always very friendly and helpful. The location is perfect and an easy walk to everything you need. The beds are so comfortable and the showers are powerful so ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele, Thank you for the great review of our hotel and sharing your kind words about our staff. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Stephanie C. Families - 04/12/2018 AccorHotels certified review

On arrival our first day we had wonderful service. The staff were super helpful and met all our extra needs with ease. It felt like luxury. On our second arrival unfortunately we had been upgraded to a king room and as we were sisters we had required the twin room. It took us 45 minutes to be moved to our room due to the arrival of groups. We were left waiting in the king room and didn't feel we could use the facilities. We had returned from a tramp and were in need of coffee and bathrooms. As we only had the evening to spend in Queenstown, the time felt wasted. The situation could have been improved by a call to warn us of the wait, suggest we come to the bar, provide us a coffee or some other gesture. All other services were excellent. The staff made it easy to organise leaving our gear for our return and it had been sent to our room for arrival (albeit the wrong type of room) Had the room error not been so poorly timed, I would have rated my experience a 10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were inconvienced in this way. I wil pass your comments on to the team. Please accept my sincerest apologies again. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Pete D. Couples - 04/12/2018 AccorHotels certified review
« Great location. Friendly staff »

Excellent hotel close to town, friendly staff only downside was how ridiculously small the balcony was. Might be better to not have one at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pete, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with the balcony space. I will pass your comments on to the team. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Greg M. Couples - 03/12/2018 AccorHotels certified review
« Great time in Queenstown »

The accommodation was a great location, nice room with pleasant staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Greg M., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Rachel Whittle Guest Relations Manager

Carol F. Couples - 03/12/2018 AccorHotels certified review
« Nice hotel in great location »

Room was comfortable and quiet. Convenient to activities, shopping and restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol F, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Helen Friends - 03/12/2018 AccorHotels certified review
« Very clean and comfortable »

From check-in to check-out we were treated superbly. Reception staff were very friendly and helpful. Room was very clean and tidy. Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen,, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

S H. Couples - 02/12/2018 AccorHotels certified review
« had a good stay there for 2 nights »

welcome and greeted by Martina at check-in, our room was clean and everything was in order. bar staff were very kind and good to talk with. keep up with good work!

Our hotel has responded to the review
Our hotel has responded to the review

Dear S H., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Ch Business - 02/12/2018 AccorHotels certified review
« Nice »

Room was nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela King Executive Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 246.00 NZD Non member rate
From 246.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates