Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

4.0/5 3,483 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,777 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,483 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 11/12/2018 AccorHotels certified review
« My wife and I loved our night away. »

We really appreciated the room upgrade to a lake view room. Loved the location and being aircrew enjoyed the industry discount. Concierge staff very helpful and engaged. Front desk, wecolming efficient and very nice. The vibe was that the staff were happy working there. It’s our first choice of accommodation in Queenstown and would recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Only there for a short time but very comfortable »

Bed was comfortable. It was quiet and clean and tidy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for the great review of our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Kirsten Business - 10/12/2018 AccorHotels certified review
« not good, after several fantastic visits »

I have stayed here before and always loved it. The location is fantastic, the staff are also amazing. I was really frustrated that for 2 days straight I had people right outside my bedroom window putting together bikes. If I had known this was going to happen when I got sent my 'upgrade' email I would have definitely upgraded. While im aware I was staying on the 'base rate' it was still a lot of money to be spending on a room that didn't have a bath robe, plate, knife, fork, spoon, just the absolute basics to get by. These small things would make you feel like you were getting significantly better value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsten, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback about our staff and location. We do have some of our rooms that offer bathrobes and liippers as amenities in the rooms and these are our lakeside room, with regard to the additional amenities of cutlery and crockery, this would normally be found in accommodation providers that offer kitchenettes in the rooms. as we are a full service Hotel this is not something that we have in the rooms. for your future stays you can arrange these items from room service if you like. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

E. T. Families - 10/12/2018 AccorHotels certified review
« Great location and cozy room »

I like the location, the garden that leads to the lake, the bar and the many channels which allows me to be entertained in the room, watching movies or my favourite BPL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. Chee Kuang, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Louise Couples - 10/12/2018 AccorHotels certified review
« great accessibility, very accommodating, well appointed »

Staff were very friendly and helpful. Rooms were very well maintained each day. Perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Matt T. Solo - 10/12/2018 AccorHotels certified review
« One of the best in Queenstown »

Another enjoyable experience at the Novotel Queenstown.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Teringahuia Families - 10/12/2018 AccorHotels certified review
« Excellent »

Excellent and efficient service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dear Te Ringahuia, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Brisjim Couples - 09/12/2018 AccorHotels certified review
« Not to be missed »

A great place to stay with a fantastic location close to the centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Veronique L. Business - 09/12/2018 AccorHotels certified review
« Very satisfied »

Friendly staff and exceptional cleaners. Fantastic location. No problems at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronique, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass over your compliments to our housekeeping team! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Tom B. Couples - 09/12/2018 AccorHotels certified review
« Well organised and nice made over room. »

Everything worked like clockwork and we enjoyed the free drink and the rose garden.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Nice to read you made good use of your free drink in our beautiful garden. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Pojui C. Couples - 09/12/2018 AccorHotels certified review
« Staff are nice and helpful »

All of staff are really helpful and smile all the time. We had wonderful stay. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ray, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Friends - 09/12/2018 AccorHotels certified review
« Great experience »

Services and stuff were just great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pavel, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Sunee Couples - 08/12/2018 AccorHotels certified review
« Leaves some to be desired »

This Hotel seems to be fully booked most nights by busloads of group tours therefore everything is rush, rush, rush. Check in was satisfactory and we were offered an upgrade to another room being Accor members but later found out that was at our cost. Room was satisfactory but not a memorable stay by any means.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunee, Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. Following your email to me directly, I will follow up with this also as mentioned. I look foward to talking to you soon. Sincerely, Angela King Executive Assistant Manager

Shona H. Couples - 08/12/2018 AccorHotels certified review
« Queenstown Stay »

Very enjoyable stay in a lovely hotel with very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shona, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Scott B. Friends - 08/12/2018 AccorHotels certified review
« Great location »

Great location. Efficient check-in and check-out experience. Friendly and helpful staff willing to assist at all times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Lesley F. Couples - 08/12/2018 AccorHotels certified review

A friendly, comfortable hotel with good facilities including laundry. Excellent bar snacks and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lesley, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Andrew Friends - 08/12/2018 AccorHotels certified review
« Luxurious beds great position and view very quiet. Could ask for nothing more »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

F.d.f. Couples - 07/12/2018 AccorHotels certified review
« Suited our accomodation requirements in a comfortable and pleasant way. »

The hotel provided perfectly satisfactory accommodation for our stay. We were visiting to see family. When we travel overseas we normally stay in top quality five star hotels. This was a different type of stay and our expectations were significantly reduced. I still think that the product, including the cost of breakfasts, is too expensive. Also the benefits for Accor Plus members are inadequate. I do like the situation of the hotel but when I book I want to be able to choose the room or position when I ring the reservation centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fraser, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive constructive feedback. I will pass your feedback onto our team to look into when they are considering our service for future guests. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm regards, Angela King Executive Assistant Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Friendly »

Counter staff were efficient and friendly.Staff doing jobs like the cleaner smiled and said hello

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Ming Solo - 07/12/2018 AccorHotels certified review
« Pleasant stay »

Clean rooms and close to the city Had a brief 2 night whilst hiking with ultimate hikes. Overall good experience, will return to stay with you in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ming, That is so lovely to hear ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

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