Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

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4.0/5 3,381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities (Paying, Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 9,339 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,381 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Glynn H. Business - 17/06/2018
« A Good Hotel in a Great Location »

I have stayed twice at the hotel and have found it very good both times. A fantastic location right on the lakefront with very nice rooms. I have not eaten at the hotel nor used many of the amenities.

AccorHotels certified review
Tayla L. Couples - 17/06/2018
« Best Birthday Surprise »

Absolutely loved my stay here! Staff were very friendly and helpful. View from the room was gorgeous. They even left a surprise for me in the room, as it was my birthday - very thoughtful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tayla L., We very much appreciate your comments regarding your stay - it is always a pleasure to receive such positive feedback! I'm so glad you enjoyed celebrating your birthday with us here in the beautiful Queenstown and hope to welcome you back in the near future. Warm regards, Victoria Hutcheon Guest Relations

AccorHotels certified review
Prema Families - 17/06/2018
« Had a great time »

We had an amazing experience and the staffs were very helpful and our stay there was very comfortable and memorable

AccorHotels certified review
Marianne M. Families - 16/06/2018
« Extremely satisfied! »

The hotel staff was very professional and friendly. The lakeside view was beautiful. My room was clean and comfortable. The hotel's location was excellent. I would definitely recommend this hotel and would return without reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne, We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback ! Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Nicole Families - 16/06/2018
« Lovely Stay »

A very comfortable, clean hotel. Staff were always helpful and friendly. Gantastic location!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed your stay with us ! I will pass your wonderful comments on to theteam. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Sam Business - 16/06/2018
« Another good stay »

Good overall stay. TV in my room didn’t work, looked new but wasn’t working. Dinner service quite slow, had to follow up on meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies in regards to your TV not working and dinner service. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Djohan Families - 16/06/2018
« Good location »

Room is clean, breakfast is good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Djohan, Thank you for sharing your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 15/06/2018
« Mr Tony N. »

Bit chilly without electricity for several hours. Otherwise our stay was very comfortable .

AccorHotels certified review
Chris D. Business - 15/06/2018

A couple of issues - the bathroom smelt quite strongly of urine & the water for the shower was barely hot - even on full.

AccorHotels certified review
Graeme B. Couples - 15/06/2018
« A very nice Hotel. »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Sarah A. Couples - 14/06/2018

Great place to stay near the lake and right in the centre city. Soa pool needs to be hotter but everything else was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Pamela L. Families - 14/06/2018
« Great service at a wonderful location »

Excellent service upon check-in even with the power problem. The Thai lady at the front desk was exceptional. She made all the difference.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. Apologies again for any inconvenience caused by the power outage. Thank you so much for you understanding regarding this matter. I will pass you lovely comments on to the team Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Peter S. Business - 13/06/2018
« Mr Peter S. »

Thought it was very nice but is in need of some renovations carpet pretty shabby Staff where very friendly and help full

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Anonymous Couples - 13/06/2018

Was good...only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roxann P., Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rachel Whittle Guest Relations Manager

AccorHotels certified review
Lucy Couples - 13/06/2018
« Amazing location »

This hotel is in the perfect location with an easy walk to everything you need. The staff are very helpful and can easily help to book anything that you need. It is on the lake with plenty of bars and restaurants around. Will definitely be staying here again on my next trip!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy, Thank you for taking the time to share your experience about your recent stay with us. I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. It sounds like you made good use of our concierge team-they are great at booking trips around the area! I would have to agree our location is superb, its great having the city and lake Wakatipu on our doorstep! We cant wait to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

AccorHotels certified review
Anon Couples - 13/06/2018
« everything you could want in the heart of queenstown »

Loved the room, the service, the food, the view, the location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoffrey, Thank you for taking the time to share your experience about your recent stay with us. I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. I would have to agree our location is superb, its great having the city and lake Wakatipu on our doorstep! Thank you again for sharing your experience, and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

AccorHotels certified review
Andrew Couples - 13/06/2018
« Nice Hotel In Great Location »

Friendly staff, great location, close to everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, Thank you for taking the time to share your experience about your recent stay with us. I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. I would have to agree our location is superb, its great having the city and lake Wakatipu on our doorstep! Thank you again and we cant wait to see you at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

AccorHotels certified review
Reina T. Solo - 13/06/2018
« Incredible »

Amazing service, friendly people, made us feel welcomeand comfortable. Staff told us about places to see and do in queenstown. Definitely recommend this to all others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reina, Wow! Thank you so much for this lovely review! I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. It sounds like you had a great time in Queenstown, and we cant wait to welcome you back soon! Warm Regards, Ashleigh Judd Guest Relations Manager

AccorHotels certified review
Nicole Solo - 13/06/2018
« Excellent »

Great location, clean and tidy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicole, Thank you for taking the time to share your experience about your recent stay with us. I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. I would have to agree our location is superb, its great having the city and lake Wakatipu on our doorstep! Warm Regards, Ashleigh Judd Guest Relations Manager

AccorHotels certified review
David T. Couples - 12/06/2018
« great hotel staff are very good above average for brand »

very welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to share your experience about your recent stay with us. I am delighted to read that you had an excellent stay and our friendly staff made you feel welcome. I can see the bar is something we can make some improvements, so i thank you for this feedback! We look forward to welcoming you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

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