Novotel Queenstown Lakeside Hotel 4 stars

TripAdvisor rating 4.0/5 3,653 reviews
Novotel Queenstown Lakeside
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+ 28 Services
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Room 1

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One Queen Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

One Bedroom Lakeside Apartment

  • Max. number of persons: 2
  • Area: From 52
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,504 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,653 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Walk to anywhere in Queenstown

TripAdvisor rating 4.0/5

771wendyp Couples - 17/08/2019 TripAdvisor review

You get what you pay for..... Central location. Valet parking. Obviously contented and well trained and friendly staff. Great food. Comfortable and clean rooms and dedicated housekeeping....been back for the last coupla years. Hope to see you again next year!

Dear 771wendyp Thanks for your comments and notes of support - great to hear that you will look to come back next year. As a four seasons destination Queenstown offers amazing experiences all year around. While we understand that many people come to ski over this time but if you do get the chance to come at other times I would highly recommend it. Summers where the nights linger and it gets dark at around 10pm, the Lupins burst into colour and there are many concerts, events and a generally great vibe, to Autumn where the leaves on the trees turn absolute golden and start to fall, with events such as Luma light show and then Spring with the cherry blossom and colours of spring - as you can see we love the variety and opportunities for our visitors!! We look forward to having you back here with us regardless of when it is. regards Jim Moore General Manager

Great location but quite dated

Customer review rating 4.4/5

Jayde Friends - 15/08/2019 AccorHotels review

Bed was comfy, location was perfect. Unexpected fees at the end left me feeling quite disappointed.

Great location

Customer review rating 4.4/5

Hayley H. Couples - 15/08/2019 AccorHotels review

Really enjoyed staying at your hotel. The location within Queenstown was fantastic.

Dear Hayley H., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Lara Magnago Guest Relations Manager

Long weekend break

TripAdvisor rating 4.0/5

Lordoftheringmain Couples - 15/08/2019 TripAdvisor review

Differculties with reception with regard to booking expectations. Differculties with $1 breakfast expectation not included, Insufficiant seating in the bar, Food and wait staff very good, Differculties with airconditioning and TV not working correctly.

Dear Lordoftheringmain Thanks for staying - we are sorry to hear that you had difficulties with meeting your expectations of the booking. The $1 breakfast was a promotion that ran through a certain period and also required the bookers to come through our website - it was on certain days and at times was limited so if it could not be booked on the day that you stayed it meant that it was no longer available - ie not available on the date or the allocation of rooms on the promotion had been used by others. All bookings that met the terms and conditions and booking criteria were awarded the promotional benefits to our knowledge. We are not sure what difficulties you had with your TV or air conditioning and whether these issues were reported so that we could take action to remedy them however the team is proactive when our guests advise us of such issues and normally any issues can be resolved quickly and simply. We apologise for any inconvenience caused. Thanks for the feedback. Regards Jim Moore General Manager

We loved staying in Novotel Queenstown Lakeside

TripAdvisor rating 4.0/5

typlcto Friends getaway - 15/08/2019 TripAdvisor review

Great location close to shops and restaurants but still very quiet. The all you can eat breakfast was high quality with many varieties. Made to order eggs, all style, were freshly cooked to perfection. The juice blender made us felt at home. What a nice surprise, Novotel Queenstown Lakeside.

Dear typicto Thanks for your positive comments about your stay - we appreciate the feedback and that you chose to stay with us. regards Jim Moore General Manager

Was lovely but no heating on In room when I arrived later in day 4pm so felt chilled all night heat pump didn't seem to heat room to a cosy warm

Customer review rating 4.4/5

Nicola F. Business - 14/08/2019 AccorHotels review

Good stay fast room service

Dear Nicola F., Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that your heater was not workinh I wil pass you feedback on to our maintenance team. Your feedback is very important to us. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Great location and lovely staff

Customer review rating 4.4/5

Rachel Couples - 14/08/2019 AccorHotels review

Always a pleasant experience - great location right on the lake and lovely service.

Dear rachel, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our service Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

A comfortable hotel well situated near the lake

Customer review rating 4.4/5

Geoff P. Solo - 14/08/2019 AccorHotels review

Pretty good

Dear Geoff, Thank you for choosing to stay with us at Novotel Queenstown Lakeside and for taking the time to give us your feedback. Wonderful to see you took advantage of our lakeside location and had such a great experience with us. Look forward to welcoming you back again soon. Kind regards, Cat Blyth Sales & Marketing Coordinator

One of the best hotel in Queenstown

Customer review rating 4.4/5

Ben N. Couples - 14/08/2019 AccorHotels review

We stayed 5 nights in Novotel lakeside queenstown during our honeymoon. It is situated at the heart of Queenstown and closes to most of the tour pick up point and restaurants. Bed is comfy and the view from our room is stunning. A Highly recommended hotel!

Dear Ben N., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Lara Magnago Guest Relations Manager

Incredible stay from beginning to end

Customer review rating 4.4/5

Thea T. Couples - 14/08/2019 AccorHotels review

All staff were extremely attentive, room servicing was impressive, customer service was on point, I was thoroughly happy with all aspects of the hotel! Well done team!

Dear Thea T., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Lara Magnago Guest Relations Manager

good as expected

Customer review rating 4.4/5

Lindsay S. Couples - 14/08/2019 AccorHotels review

room OK though heard elevator/people waiting - room itself was great -clean, nice outlook. Room was not ready, even though time of arrival was given

Dear Lindsay S., Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Lara Magnago Guest Relations Manager

Room was comfortable, staff were polite and friendly

Customer review rating 4.4/5

Ann Couples - 13/08/2019 AccorHotels review

Very satisfactory, was close by to the main centre and had all the amenities we required.

Dear Ann, Thank you so much for sharing your feedback ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

All good

Customer review rating 4.4/5

Anonymous Business - 13/08/2019 AccorHotels review

Annoyed at check in - my credit card declined. Spent the next day getting the finance division on my organisation to try and find out what happened. Issue not our end - bank and company believe it to be an issue with Novotel.

Nice short trip to Queenstown

Customer review rating 4.4/5

Mathachan Families - 13/08/2019 AccorHotels review

The stay was very pleasant and good. Tidy room. Clean and very conveniently located.

Dear Mathachan, Thank you for you lovely feedback ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Very nice

Customer review rating 4.4/5

Ferdi Families - 13/08/2019 AccorHotels review

wonderful time, friendly staff

Dear Ferdi, Thank you that is wonderful to hear ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

very nice hotel with nice warm rooms

Customer review rating 4.4/5

Robyn Friends - 13/08/2019 AccorHotels review

Excellent stay but making a reservation was unnecessarily very messy

Dear Robyn, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you has some issues with your reservation. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Awesome, clean tidy rooms, helpful staff

Customer review rating 4.4/5

Emily Friends - 13/08/2019 AccorHotels review

Great, nothing to complain about

Dear Emily, Thank you that is awesome to hear ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Great spot close to all amenities

Customer review rating 4.4/5

Ritch B. Families - 13/08/2019 AccorHotels review

Easy

Dear Ritch B, Thank you so much ! We are glad that you enjoyed your stay and the location. We do hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Excellent

Customer review rating 4.4/5

Tony S. Couples - 13/08/2019 AccorHotels review

This is the 6th time I've stayed at your hotel and its always been great from the staff to the location.

Dear Tony S. Thank you for coming to stay with us again ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Fantastic

Customer review rating 4.4/5

Patricia M. Business - 13/08/2019 AccorHotels review

Great service & facilitites

Dear Ann We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our services. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager
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