Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

4.0/5 3,512 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 291.00 NZD Non member rate
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 11,012 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,512 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nick Couples - 18/01/2019 AccorHotels certified review
« Clean and comfortable »

Nice comfortable rooms with everything you need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Couples - 18/01/2019 AccorHotels certified review
« Excellent location. »

We love the location of the Novotel but it is looking quite tired and could do with an update, especially in the hallways. The room was very comfortable. Breakfast was good but the access could be improved for those with reduced mobility.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John & Janice, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Liz Couples - 18/01/2019 AccorHotels certified review
« Perfect ending to our honeymoon in NZ »

We had a wonderful time staying at the Novotel in Queenstown. It was a perfect location and had fantastic amenities. The hotel also made our stay extra special by acknowledging it was our honeymoon, providing wine, chocolates and a nice note (and balloon!) upon our arrival. It was a small gesture but one that did not go unnoticed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Liz, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! We love that we were able to make your honeymoon in NZ extra special! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Families - 18/01/2019 AccorHotels certified review
« Nice stay »

Loved the location, close to the lake and walking distance to everything. Would have been great to have the requested lake view room. It was a nice touch leave us a balloon and chocolates for our anniversary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachna, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Jennie A. Solo - 17/01/2019 AccorHotels certified review
« Excellent, apart from one speed-bump at the end »

The stay was one of the best I've experienced. The bed was like sleeping on a cloud. I usually don't sleep well in hotels, but I had no problems. My only issue, was after my stay when I received an e-mail stating I'd used two beers from the mini-bar and hadn't paid for them. I hadn't used anything from the mini-bar at all, so either the room number had been noted down incorrectly or the beer hadn't been put into the mini-bar. After I advised I'd hadn't used the beers and would not be happy paying $20 for them, I did receive a follow-up email apologizing for the error and confirming I wouldn't be charged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I do apologise about the mini bar experience-with this feedback i can follow up with the team to see where we can make improvements to minimize errors like these. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Sasha Families - 17/01/2019 AccorHotels certified review
« The location was great »

I saw a cockroach in the bathroom. Also some breakfast’ dishes were not clean. Air condition was not working properly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sasha, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I have passed on your feedback regarding the cleanness to our housekeeping and food and beverage department. We welcome all feedback good and bad so we know where we can make improvements. Thank you again for sharing this feedback and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Helen V. Families - 17/01/2019 AccorHotels certified review
« Absolutely fabulous. Great location. Friendly staff. »

Relaxed and extremely comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Vl Couples - 17/01/2019 AccorHotels certified review
« Great short stay »

Though a short stay but the experience was good and will be happy to visit again. Hope to get more great deals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vivek, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Mike Couples - 17/01/2019 AccorHotels certified review
« Friendly »

Good food and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Colin Couples - 16/01/2019 AccorHotels certified review
« Awesome location »

as always staying here is an awesome experience, the staff are amazing, the food is great and the location and view.....wow

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Amn Families - 16/01/2019 AccorHotels certified review
« Excellent Location. »

Overall was good. The buffet menu is the same everyday. We stayed for 6 Nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonia, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I will pass on your feedback to our food and beverage team. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Amanda Friends - 16/01/2019 AccorHotels certified review
« Great Location »

Perfect location for walking around Queenstown. Great bed and pillows.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! I would have to agree our location is superb, it’s great having Lake Wakatipu and the city right on our doorstep. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Garry Couples - 16/01/2019 AccorHotels certified review
« Very nice quiet room, friendly staff »

relaxing.. peaceful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. I am very glad to hear you had a relaxing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Phil Couples - 16/01/2019 AccorHotels certified review
« Relaxed stay in a perfect location. »

Loved the location of this hotel as we could walk everywhere. The rooms were spotlessly clean and very comfortable, although a little on the small side. However everything had been thought of. I would prefer the combined bath/shower to have a glass screen rather than a curtain which just flaps and sticks to you when trying to shower. We also appreciated the garden entertainment the singer was superb, it was very relaxing just chilling out listening with a drink and nibbles from your bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Tom, F. P. Families - 16/01/2019 AccorHotels certified review
« Perfect location! »

Very pleasant!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Di M. Families - 16/01/2019 AccorHotels certified review
« Exemplary- excellence on every level »

Staff extremely helpful. Not often you find this level of hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane, Thank you for taking the time to share your feedback. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome! Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Mike P. Families - 15/01/2019 AccorHotels certified review
« First choice in Queenstown! »

Always a pleasure staying at the Novotel Queenstown lakeside. Great facilities and friendly and helpful team!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike P., It is a pleasure having you stay here with us ! We ae so glad you enjoyed your stay and I will pass your comments onto the team. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Chris W. Couples - 15/01/2019 AccorHotels certified review
« Great stay and nice hospitality from front desk and guest relations. »

Only one night but our last in Queenstown on our honeymoon. Guest relations provided champagne and chocolates which was nice. First room with air conditioning throughout our time in NZ. Good experience overall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris W, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Riaz G. Families - 15/01/2019 AccorHotels certified review
« great location »

some of the reception staff need training,on service and coutesy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Riaz Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that your experience did not meet your expectations in some areas. We apologise that this was the case as it is our aim to look after all of our guests. Your feedback is very important to us and we do review all of the feedback we get within the team. We note your comments about some of our Front Desk team - clearly this team is vitally important to us and while we are continually training we still want to be able to offer a great service to our guests - if there was something in particular that you feel could help us then please let me know - ji… is my email address. We apologise for any shortcoming and any inconvenience it may have caused. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards Jim Moore General Manager

Rob Families - 15/01/2019 AccorHotels certified review
« Wonderful »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rob, Thank you and that is wonderful to hear ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

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