Hotel - Novotel Queenstown Lakeside
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel Queenstown Lakeside Hotel

Cnr Earl St and Marine Parade 
9300  QUEENSTOWN
NEW ZEALAND

3,141 reviews
TripAdvisor Rating Based on 3,141 reviews
See rates
Best price guarantee
From
From 244.00 NZD Non member rate
From 244.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • Jacuzzi

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Paying, Nearby)
    • Water skiing (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 7,059 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 3,141 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Glenn B. Business - 18/08/2017
« Average Aged Facility, Great Location »

Front desk staff were not very attentive, particularly at check in, the lady who assisted was not welcoming. Wait staff were generally very good, I am sorry I didn't get names but the Brazilian guy, the German Blonde guy, the tall Blonde Lady. Rooms were aged and did not "feel" clean, even though they were ok, bathrooms are too small and the shower curtains should be replaced with screens. My Accor Plus status was not recognised in any way. I tried to show the receptionist at check in my number, but she said just write it down and it would be entered. It still wasn't at checkout ... and I can not see any record of the visit in my Accor profile.

AccorHotels certified review
Linda Families - 18/08/2017
« Great Location »

We really enjoyed our stay. All staff were great.

AccorHotels certified review
Gail Couples - 17/08/2017
« Enjoyable and extremely satisfying stay. »

G'day Jim, Could you please pass on our thanks to your staff for their friendliness and assistance toward us during our recent stay. One of the reasons we choose to stay at the Novotel when we are in Queenstown is your staff. I think this was about our eighth/ninth stay here. The front desk staff have always been great to us. Could you pass on our thanks to them including Julie, Amanda and Robyn. Also Toon and Mike were outstanding as usual. Thank you Mark and Gail

AccorHotels certified review
Stephen Families - 17/08/2017
« Great service, excellent location and perfect amenities. »

Excellent service and a great location from which to enjoy Queenstown. All staff from, front desk, to concierge, to housekeeping provided the best service. Our family would happily stay here again.

AccorHotels certified review
Jagan N. Couples - 17/08/2017

It was all very good service. Nice and friendly staffs.

AccorHotels certified review
Anonymous Couples - 17/08/2017

It was a very lovely stay. The place was awesome, staff were really friendly and the breakfast was great!

AccorHotels certified review
Ben Business - 17/08/2017
« Nice stay »

Location was great near all shops and restaurants. Rooms were reasonable without being impressive. Would stay again.

AccorHotels certified review
Johnathan Business - 17/08/2017
« Johnathen »

Was OK , But Hotle is a bit out dated for the price of the rooms . ( Bit run down ) Also front rooms were a bit noisy early in the morning , Breakfast was pleasant.

AccorHotels certified review
Anonymous Solo - 17/08/2017

WAAYY too expensive

AccorHotels certified review
Yasmin Couples - 17/08/2017
« Great stay »

Couldn't get past the location! Great sized room. Nice facilities Helpful concierge ! Thanks

AccorHotels certified review
Paul G. Business - 17/08/2017
« Very enjoyable stay and well looked after »

Very well received at check in. Room was very comfortable. Dinner was great and so was breakfast.

AccorHotels certified review
Marie Solo - 16/08/2017
« Short stay provided by Jetstar due to flight cancellation »

Room was clean and comfortable. Some confusion as to whether or not Jetstar was providing a shuttle to the airport in the morning. I was lucky I didn't order a taxi but Jetstar wouldn't have refunded it had there been a shuttle provided.

AccorHotels certified review
Anonymous Families - 16/08/2017
« Skiing holiday in Queenstown »

I picked Novotel based on its close proximity to the lake (for walks), the town centre (shopping, apres-ski and restaurants) and mainly the ski shuttle stopping right in front of the hotel (i.e. no walking with our skiing gear). Pleased with the staff, the concierge, the on-site bar & restaurant and everything else. The only drawback, I'd say was the lack of storage and drying facilities in our room (there was 4 of us and we often had nowhere to dry our gloves, socks etc.) It was best to leave our piles of clothes in the suitcase as there was nowhere to put it. The other minus was the fact that you couldn't walk with your ski boots through the main hall which meant we had to take them off in front of the hotel entrance and walk barefoot to the storage room and into our room. Not sure, if that could've been thought through better. Other than that - great hotel and great staff.

AccorHotels certified review
Anonymous Couples - 16/08/2017
« Clothing »

We were having a lovely stay in the hotel celebrating my wife's 50th birthday until our last day, packing and came across someone elses (previous guest?) Soiled clothes (jeans and sock) on the floor between window and room furniture. Not nice experience!

AccorHotels certified review
Me Friends - 16/08/2017
« Great staff and location »

Nothing was a problem, rooms were clean with a lake view and balcony. We only had breakfast every day, good choice and nice food. will definitely be back

AccorHotels certified review
Michelle Families - 16/08/2017
« Staff were fantastic »

After our travel plans drastically changed we were left with two young kids desperately trying to find accommodation at the last minute. The staff at the Novotel from the initial phone call, to check in and check out were amazing. We only stayed the one night while we got back on our feet and the rooms were too small for us as a family of 4, but I'd happily recommend this hotel as it has true Novotel service and the location is fantastic.

AccorHotels certified review
Anonymous Friends - 16/08/2017
« Very impressed »

Could not fault staff. Breakfast was very good. Overall experience wonderful.

AccorHotels certified review
Brett F. Couples - 16/08/2017
« Location location location »

We chose Novotel Lakeside Queenstown for its location and quality and were not disappointed, will be staying here again and again.

AccorHotels certified review
Kiwi Couples - 15/08/2017
« Disappointing, expected a lot more for the price charged. »

Room comfortable but needed attention to decoration, looking a little shabby. Grouting in shower had mould and shower flooded the floor as water did not flow towards drain. Disappointed with the inability to have room service or light snacks at lunch time. Restaurant staff not very efficient, kept waiting for coffee then wrong order brought.

AccorHotels certified review
Grace Friends - 15/08/2017
« excellent apart from a couple things »

Everything was great apart from: ~ The heatpump in our room wasn't working and it was cold! ~ After requesting a late checkout, we were bothered twice by housekeeping staff. The first time was fine, a lady knocked and respected our privacy, the second time was not fine at all, a man barged into our room without knocking as we were getting dressed! He not only gave us a fright but continued to look at us as he closed the door :( The staff at reception didn't charge us for our late check out because of this, which we appreciated, however the experience of having our privacy disrespected like that remains. ~ After we checked out, we waited outside in the cold for a good 20 mins for my car to be brought around, as we were told to wait outside and someone would bring it around asap. I had to go back in to remind the staff as they had forgot about us! Once I went back in and reminded them, the car was brought out quickly. Other than that, the room was lovely and the staff at reception were helpful and nice.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 244.00 NZD Non member rate
From 244.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 350 m Sofitel Queenstown Hotel and Spa
Sofitel Queenstown Hotel and Spa Hotel
From
From 359.10 NZD Non member rate
From 359.10 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 560 m Hotel St Moritz Queenstown - MGallery Collection
Hotel St Moritz Queenstown - MGallery Collection
From
From 234.00 NZD Non member rate
From 234.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.9 km Mercure Queenstown Resort
Mercure Queenstown Resort
From
From 159.00 NZD Non member rate
From 159.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in QUEENSTOWN
See rates