Novotel Queenstown Lakeside Hotel 4 stars

TripAdvisor rating 4.0/5 3,628 reviews
Novotel Queenstown Lakeside
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+ 28 Services
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Room 1

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Hotel extras

  • Lakeside central location

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf
  • Outdoor tennis court (Nearby)
  • Bicycles rental (Nearby)
  • Skiing
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300
queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Contact email

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :   AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Currently, close to our hotel

Audi quattro Winter Games NZ

From 23/08/2020 to 07/09/2020

At 410 m

Skyline Gondola Queenstown

From 01/01/2019 to 31/12/2019

At 532 m

Ecotour of the fjord at Milford Sound, visit

From 01/01/2019 to 31/12/2019

At 17 km

Milford Track, hike

From 01/01/2019 to 31/12/2019

At 17 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: ‌4
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One Queen Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with one Kingsize Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with One King Bed, Alpine view

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with Two Double Beds

  • Max. number of persons: ‌4
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Lakeside Room with one Kingsize Bed

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

One Bedroom Lakeside Apartment

  • Max. number of persons: ‌2
  • Area: From 52
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Photo non contractuelle / Strictly non binding

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60 m²

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,217 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,628 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Annual Snow Holiday

TripAdvisor rating 4.0/5

barryjmason Family - 16/07/2019 TripAdvisor review

A great hotel located close to the lake and centre of town, providing easy access restaurants and transfers to the ski areas. The hotel has friendly staff and a very helpful concierge desk for arranging transfers and activities. Hotel restaurant provides good service at reasonable prices.

Dear barryjmason Thanks for your feedback - we hope that we will see you again soon - Queenstown is a great place to visit all throughout the year so we hope that we may get to see you before next ski season. Regards Jim Moore General Manager

Lovely relaxing stay with great service

Customer review rating 4.4/5

Pip W. Families - 15/07/2019 AccorHotels certified review

We were really impressed with the check-in staff - they worked hard to find us another room to suit our needs which had changed since booking. Loved the location too of the hotel, and the room was well appointed. We usually stay at the Hilton but will choose Novotel from now on, thanks for a great stay!

Dear Pip W., We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

great location with helpful desk staff.

Customer review rating 4.4/5

Lauren Friends - 15/07/2019 AccorHotels certified review

We booked because of the location, we were just in town for a quick visit, we asked the girl at the tour desk for a few tips and she was friendly and pointed us in the right direction. We did not dine or use any of the facilities however would stay there again as the rooms were clean and the location was amazing.

Dear Lauren, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Very nice

Customer review rating 4.4/5

Harmeet Families - 15/07/2019 AccorHotels certified review

Had a good experience as the service was good & we enjoyed the buffet. It was a family holiday & we are happy we chose Novotel for our stay.

Customer review rating 4.4/5

Camille Families - 15/07/2019 AccorHotels certified review

Great position but rooms desperate for refurbishment. Not up to Novotel standards.

Great room and efficient helpful staff

Customer review rating 4.4/5

Leith Families - 14/07/2019 AccorHotels certified review

Room served it's needs. Clean and tidy. Retrieval of car and ski always fast and efficient. Buffet breakfast lovely.

Dear Leith, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Great Service, Fantastic location.

Customer review rating 4.4/5

Stuart Families - 14/07/2019 AccorHotels certified review

First time in Queenstown and we decided to book the Novotel. Service was terrific and location, location, location, on the lake and great access to the heart of Queenstown! We were very appreciative of Rachel's (Guest Relations Manager) invitation, as an Accor Member, to attend drinks to meet the management team. We very much enjoyed meeting the Novotel Team and especially other guests to share our experiences which also gave us the opportunity to form friendships during our stay (Well done Angela & Rachel). We will certainly be back.

Great location and very kid friendly.

Customer review rating 4.4/5

Anonymous Families - 14/07/2019 AccorHotels certified review

We had a great time staying with you for our first time in Queenstown. Kids loved the movies and games. Service at times was quite abrupt and I regularly had to ask for an extra towel as we were only provided 2 towels when 3 people were in our room. Overall great and will come back again.

Dear Nicole, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I am sorry that you room was not set at is should have been for 3 people, I will pass this onto our Executive Housekeeper to follow up with his team. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

Excellent

Customer review rating 4.4/5

Anonymous Families - 14/07/2019 AccorHotels certified review

Well worth it

Very good

Customer review rating 4.4/5

James O. Couples - 14/07/2019 AccorHotels certified review

Very good, easy check in/out. Cozy and comfy room

quite good, the hotel is a little tired looking, needs a facelift.

Customer review rating 4.4/5

Anonymous Families - 14/07/2019 AccorHotels certified review

The overal experience was fine, greeted by manager and she was very friendly and welcoming. The overall hotel itself needs a facelift - mainly the rooms.

Dear Sophia, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm regards, Angela King Executive Assistant Manager

Me B.

Customer review rating 4.4/5

Mark B. Families - 13/07/2019 AccorHotels certified review

I loved my stay, very friendly, nothing was to much trouble. Staff were very helpful. Room was spotless and warm. My family was very happy. Will return, thanks.

Dear Mark B. , Thank you so much for you wonderful words and for the great review of our hotel! We are glad that you enjoyed your stay and look forward to having you stay again soon. Kind Regards, Rachel Whittle Guest Relations Manager

It was a mixed experience for us.

Customer review rating 4.4/5

Kim A. P. S. Families - 13/07/2019 AccorHotels certified review

Hello, we had a mix up with our rooms when we arrived and despite requesting for adjoining rooms we had two separate rooms. We are a family of five with two adults bad three children and so it added stress for us staying in separate rooms initially as there was nothing available and then having to move rooms.

Very nice hotel

Customer review rating 4.4/5

Tammy Couples - 12/07/2019 AccorHotels certified review

The room was clean and had everything we needed

Dear Tammy, Thank you for the great review of our hotel! We are glad that you had everything you needed and enjoyed your stay. We hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

queenstown holiday

Customer review rating 4.4/5

Dean Families - 12/07/2019 AccorHotels certified review

Very good location close to town centre and alongside the lake. Very friendly and helpful staff.

Dear Dean, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback, especially about our location. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

It was a very pleasant and relaxing stay.

Customer review rating 4.4/5

Roland Families - 12/07/2019 AccorHotels certified review

Good to come back to a really neat and tidy room after a long day out just to refresh and sleep every day. The breakfast buffet was also a good experience with very accommodating staff around.

Dear Roland, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. I am so glad to hear you had a very pleasent and relaxing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Always a good stay

TripAdvisor rating 4.0/5

travellersx4017 Family - 12/07/2019 TripAdvisor review

Stayed at Novotel Queenstown Lakeside for 6 nights for a family holiday - this was our third stay here. As requested in online booking, we were given two rooms right next to each other to accommodate our teenage sons. Always greeted warmly at this hotel and you can't beat the location. Able to walk to restaurants and attractions within minutes. Rooms are spacious and clean.

Dear travellersx4017 Thanks for your feedback - generally we find that guests that stay for a few nights get a real appreciation for what we do and are able to see whether we can deliver genuine consistent service through a multi day stay - sometimes when only staying a night or two either things can go right or wrong. On a multi night stay it does become more obvious whether our systems are working and our team is doing the right things. We are fortunate to have one of the best locations in town but we also understand that this is not enough and we need to deliver great service to all guests that stay with us. Thanks for the feedback. Regards Jim Moore General Manager

Great Stay

Customer review rating 4.4/5

Anonymous Couples - 11/07/2019 AccorHotels certified review

It has been a while since we stayed here but we were delighted with our stay and will be back again soon!

Dear Gillian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Mia McGregor Kewalee La-orsuwan Guest Relations Manager

Novotel Queenstown provides outstanding service!

Customer review rating 4.4/5

Anonymous Families - 11/07/2019 AccorHotels certified review

The service that Novotel Queenstown has provided has been exceptional. From communication before we had arrived to our final check out. The staff ALL really care, they are friendly, helpful, kind and caring. Nothing is to much trouble. Our daughters dietary needs as a Coeliac were taken seriously and well catered for. Rachel Whittle was an exceptional communicator via email, replies were prompt, she went above and beyond with her care. The small touches Novotel provide of a hand written card, welcome water bottles, choc etc are al so lovely. The housekeeping staff were so kind and caring, never wanting to intrude. Our room was cleaned so well each day. The concierge staff were so onto it, always helping us and getting the car quickly, even loading it, we were very spoilt. Well done to your entire team!!! We cannot wait to book and come back again next year.

Thank you so much for this absolutely wonderful feedback. It is a pleasure for all the team here at Novotel to make your stay the best it can be. I will share your comments with our team.It was lovley meeting you ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Warm Regards, Rachel Whittle Guest Relations Manager

Was adequate accomodation

Customer review rating 4.4/5

Tezteo Families - 10/07/2019 AccorHotels certified review

The staff were great, the rooms were cramped and a little tired and dated. Had technical problems with the entertainment system in both rooms we booked

Dear Terry, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. I am happy to hear that you enjoyed a comfortable stay with us apart from the the technical issues in your rooms, for this I extend my deepest apologies. While the Hotel is preparing for the next upgrade with our owners, our role is to keep the Hotel cleaned and offer friendly staff with great service and in the best location in town. Once these works are down we believe that the Hotel will be one of the best on offer at the level that we operate in. We do hope that you will get to come back and some time in the not too distant future. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Cat Blyth Sales & Marketing Coordinator
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