Hotel - Novotel Queenstown Lakeside
Novotel Hotel Novotel Hotel

Novotel Queenstown Lakeside Hotel

4.0/5 3,450 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 213.00 NZD Non member rate
From 213.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORT
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Japanese
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat (Paying)
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court  (Nearby)
  • Bicycles rental  (Nearby)
  • Skiing  (Nearby)
    • Ski hire facilities
    • Ski rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 10,378 reviews

Our guest reviews for Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,450 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Debt Couples - 14/10/2018 AccorHotels certified review
« Great hotel in a great location! »

Clean hotel and extremely friendly staff. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DebT, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. We are so glad your enjoyed you stay with us. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Pamela G. Business - 14/10/2018 AccorHotels certified review

rooms were good and clean. Food only moderately good - lack of flavour and variety. We were at a conference and the same food was served for each lunch with slow replacement when platter empty. My biggest complaint was NO umbrella available. At all other hotels stayed at there were 2 umbrellas in each room

Anonymous Families - 14/10/2018 AccorHotels certified review
« Great location and nice rooms »

Enjoyed our stay -though sadly some guests or outside activities were noisy at times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disturbed in any way. We always have staff on site that are more than happy to assist in anyway. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Lyall H. Couples - 14/10/2018 AccorHotels certified review
« Perfect location friendly staff »

Great location and friendly welcoming staff. Valet parking was excellent and prompt. Room was good but carpet was looking a bit tired. Very quiet and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lyall, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed the majority of your stay however I do apologise that you were disappointed with some areas. You will be pleased to know the hotel is currently in the planning stages of an extensive refurbishment. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Sharon Couples - 14/10/2018 AccorHotels certified review
« Great location, not very personal. »

It was nice, very central to everything, reception was lovely. Gym was average and it seemed that if you wanted to use the spa you needed to book before you arrived it was booked out for the 3 days we were there, perhaps they need another to cater for all guests.

Tanya P. Couples - 14/10/2018 AccorHotels certified review
« Excellent »

Very Helpful as we were going to a wedding it was so good to ring and the concierge took care of certain appointments for me Booked in here and rang me back I took one worry out of a weekend away staff were very polite and helpful well recommend staying there and When we come back will definitely stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanya, We very much appreciate your comments regarding your stay at the Novotel Queenstown Lakeside. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope to welcome you back in the near future. Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Friends - 14/10/2018 AccorHotels certified review
« okay »

Was upgraded to a lake view room which was a nice Suprise, although had a welcome card made out to someone else. Room was extremely musty smelling, smelt damp may have been from bathroom.

James D. Families - 14/10/2018 AccorHotels certified review
« Pleasant and easy »

Relaxed and convenient. The hotel was efficient and functional. All our needs were catered for and staff were very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, Thank you for the wonderful review of our hotel.We are so glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Anonymous Families - 14/10/2018 AccorHotels certified review
« Very friendly and helpful staff »

Great location and attentive staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pam. Thank you for taking the time to share your experience of your recent stay with us. I am delighted to read that you enjoyed your staff and our friendly staff made you feel welcome. We hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Toto L. Families - 13/10/2018 AccorHotels certified review
« L. »

Services, facilities and restaurant as expected. Location is outstanding Easy parking as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Toto, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Anonymous Families - 13/10/2018 AccorHotels certified review
« Beautiful »

Staff were friendly rooms were clean and well maintained

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie, Thank you for taking the time to share your experience of your recent stay with us. I am delighted to read that you enjoyed your stay and our friendly staff made you feel welcome. We hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Jonny C. Business - 13/10/2018 AccorHotels certified review
« Convenient and uncomplicated »

I choose Novotel because of it's location within Queenstown. Staff are always friendly and there's never issues or complications

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonny, Thank you for the great review of our hotel and coming to stay with us again ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Cheryl S. Families - 13/10/2018 AccorHotels certified review
« Mrs S. »

Very happy with all services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cheryl, Thank you and we are happy to hear it ! We are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Anonymous Families - 13/10/2018 AccorHotels certified review
« Great location but rooms too small »

Staff were pleasant and we had a great time . The location of the hotel is excellent and handy to everything in town . The rooms were uncomfortably too small however. Breakfast was unorganised and the room was generally untidy ,messy and uninviting. There was probably a need for 2 or 3 more staff to be in duty . The front desk staff were friendly and helpful.

Chris Business - 13/10/2018 AccorHotels certified review
« Very good stay »

Great location and nice rooms. Very comfortable beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, Thank you for taking the time to share your experience of your recent stay with us. I am delighted to read that you enjoyed your stay and our friendly staff and you feel welcome. Thank you again and we hope to see you back at the Novotel soon! Warm Regards, Ashleigh Judd Guest Relations Manager

Bill M. Families - 13/10/2018 AccorHotels certified review
« Great location, excellent service, no regrets! »

Our room was a Lake view ground floor room, and although it was a little small we could not have had a better stay. It afforded us access directly outside onto the lake shore and wss only a five minute walk from the center of town, and all that had to offer. the house keeping team were outstanding and we'd arrive back each day to a beautifully serviced room and also to find a different 'towel sculpture' - an elephant, a rabbit and many others, our niece was facinitated and her only regret was not photographing them. Meals in the restaurant were excellent as was the service, espiciaplly by a young girl named 'Hikoi' who had a really positive 'vibe' and made everything simple and enjoyable for us. We also used the valet parking (highly reccomended) as it saved the hassle of wandering where to park, and the reception team also wnt the extrea mile to make our stay really enjoyable. Overall our stay was as expected...Excellent. Thanks to the team for making our stay as easy and enjoyable as they did.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, Thank you for taking the time to share your experience of your recent stay with us. We are so delighted to see you had such an excellent stay with us ! If you would like I can email you some pictures of the animal sculpted towels ? I will pass you kind comments on to Hikoi and the rest of the team. It is a pleasure to read such positive feedback. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Dan D. Couples - 13/10/2018 AccorHotels certified review

Excellent location by the park and lake. Overall service good, as expected for a Novotel property.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan D, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you had an excellent stay. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Ruth Families - 12/10/2018 AccorHotels certified review
« Comfortable and great location »

Handy to everything. Nice and quiet location. Beds and pillows are very comfortable and always provide a very restful sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth, Thank you for taking the time to share your experience of your recent stay with us. We are delighted to see you enjoyed your stay with us. Thank you once again for your time and we look forward to welcoming you back to Novotel in the future. Warm Regards, Rachel Whittle Guest Relations Manager

Anonymous Families - 12/10/2018 AccorHotels certified review
« One night passing through was great »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are so glad you had a great stay and hope to see you again very soon. Have a safe onwards journey ! Kind Regards, Rachel Whittle Guest Relations Manager

Craig Couples - 12/10/2018 AccorHotels certified review
« Great trip »

Good location. Comfortable rooms and good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Thats what we like to hear ! We so are glad that you enjoyed your stay and hope to see you again very soon. Kind Regards, Rachel Whittle Guest Relations Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 213.00 NZD Non member rate
From 213.00 NZD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates