Sofitel Cairo Nile El Gezirah Hotel 5 stars

TripAdvisor rating 4.5/5 2,653 reviews
Sofitel Cairo Nile El Gezirah
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Hotel extras

  • An urban oasis on the Nile

  • Submerged in relaxation at SoSpa pool

  • Egyptian grandeur meets French style

  • Sophisticated venue for conferences & corporate events

  • Cairo's luxurious spot for French and international cuisines

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Golf
Catering
  • Breakfast
  • 5 restaurant(s)
  • 4 bar(s)
  • Room service
Business services
  • 16 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Cairo Nile El Gezirah

3 El Thawra Council St Zamalek
Downtown
Po Box 732 El Orman Giza
11518
cairo
egypt

Tel: +20227373737

Fax: (+20)2/27363640

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITY A :   OPERA STATION

  • UNDER GROUND :   OPERA

  • By plane

    CAIRO INTL AIRPORT At 24km / 14.91 miles

  • By train

    RAMSIS STATION At 2km / 1.24 miles

GPS :30.038811, 31.22426

Our accommodations

Sleep in silence, wake to Nile views. Each of our 433 luxury Cairo hotel suites and rooms overlooks the river from our quiet island location. Contemporary fittings blend French hi-tech with Oriental trimmings. Memorable Cairo accommodation.

SUPERIOR ROOM, 1 King Size Bed, Partial Nile View

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Pillow Menu
  • Coffee/tea making facilities(...)

SUPERIOR ROOM, 2 Single Size Beds, Partial Nile View

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: City side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Phone(...)

PREMIUM Room 1 King Seize Bed , High Floor Partial Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Automatic wake up call
  • Direct dial telephone(...)

PREMIUM Room, 2 Single Beds, High Floor Partial Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, 1 King Size Bed, Full Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: River side, Panorama view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Phone(...)

MAGNIFIQUE Room , 1 King Size Bed , Panopramic Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Automatic wake up call
  • Direct dial telephone(...)

MAGNIFIQUE Room , 2 Single Size Bed , Panopramic Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Wireless internet in your room
  • High speed internet
  • Automatic wake up call
  • Direct dial telephone(...)

LUXURY ROOM, Club Millesime Access, 1 King Size Bed, Full Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Phone(...)

LUXURY ROOM, Club Millesime Access, 2 Single Size Beds, Full Nile View

  • Max. number of persons: ‌3
  • Area: From 32
  • Views: River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Phone(...)

Prestige Suite , 1 King Size , CLUB MILLESIME ACCESS Panoramic Nile View

  • Max. number of persons: ‌3
  • Area: From 64
  • Views: Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Automatic wake up call
  • Direct dial telephone(...)

JUNIOR SUITE, 1 King Size Bed, Partial Nile View

  • Max. number of persons: ‌3
  • Area: From 64
  • Views: City side, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Audio docking station
  • Automatic wake up call
  • Phone(...)

PRESTIGE SUITE, Club Millesime Access, 1 King Size Bed, Full Nile View

  • Max. number of persons: ‌3
  • Area: From 64
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Automatic wake up call
  • Phone(...)

OPERA SUITE - 1 King Size Bed, panoramic Nile view, living and dining room, private balconies

  • Max. number of persons: ‌3
  • Area: From 84
  • Views: Panorama view, River side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Nespresso machine
  • Coffee/tea making facilities
  • Automatic wake up call(...)

Our restaurants and bars

LA PALMERAIE MOROCCAN RESTAURANT

Type of cuisine: Other cooking style

Feast on Moroccan specialties at this Oriental eatery, the best Cairo restaurant for authentic tagines. Live music enhances the Moorish ambiance, while a shisha pipe and tea with mint can be enjoyed overlooking the Nile.

Dinner

16:00 - 06:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE LOUNGE & BAR

Type of cuisine: Wine bar

Experience French art de vivre with afternoon tea in this elegant library an lobby lounge, offering rich pastries and signature cocktails. Settle down with a book from our International selection and take advantage of free WIFI to catch up on emails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KEBABGY - ORIENTAL GRILL

Type of cuisine: Barbecue

An iconic Cairo restaurant for tasty barbecued meat - grilled before your eyes - and an authentic Oriental atmosphere. Choose from 25 shisha flavors, watch live bread-making demonstrations, and listen to live music and night-time entertainment.

Lunch

10:00 - 13:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

13:00 - 02:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Type of cuisine: Gourmet

Floating gently on the Nile, this stylish à la carte restaurant has the most privileged location of all restaurants in Cairo and The trio experts will take you to a fusional experience on board, inspired by the Michelin star chef Laurent Peugeot.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASA MIA

Type of cuisine: International

From a vast buffet breakfast to elegant a la carte dinners. Welcoming you to an Italian cuisine and C-town's next top hit. Prepare yourself to embark on an authentic gastronomic adventure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MADELEINE

Photo non contractuelle / Strictly non binding

Located conveniently by the lobby next to Le Sud restaurant, this Cairo bar and café serves Nespresso coffee, Parisian-style pastries to eat in or take away, and gourmet snacks including French baguettes and candy. Perfect for a quick pick-me-up.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE DECK - BY LAURENT PEUGEOT

Photo non contractuelle / Strictly non binding

Listen to the gently lapping waters of the Nile from this floating Cairo bar while you sip signature cocktails and watch the sun sink over the river; tilting feluccas sail past. A privileged location for a superbly stylish Cairo bar.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNNY BAR - POOL BAR

Photo non contractuelle / Strictly non binding

Our pool bar - Sunny by name and sunny by nature - offers signature cocktails, healthy virgin drinks and a range of snacks. Order a refreshing thirst-quencher between sunbathing and swimming in the heated outdoor infinity pool overlooking the Nile.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDOW ON THE NILE - LOUNGE&BAR

Photo non contractuelle / Strictly non binding

Settle in a comfortable chair and browse a book from our international selection. Gaze at the sparkling Nile as you take afternoon tea in this elegant library lounge with scrumptious pastries and cocktails. Catch up on emails using our free Wi-Fi.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 525 m²

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 280 people

Find out more

Our guest reviews for
Sofitel Cairo Nile El Gezirah

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,555 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

2,653 reviews

Excellent hotel and location but strange behavior of the people cleaning the rooms

TripAdvisor rating 4.5/5

frederic c Business - 17/06/2019 TripAdvisor review

The hotel is really of top quality, well located along the Nile with nice gardens and outdoor bar and restaurant. Breakfast is great and the buffet wonderful.in a very nice setting along the Nile. Service is top. The biggest issue is that somebody went into my room and took 2 drinks out of the minifridge when I was outside.the hotel.. The front desk told me that it was regularly happening.. Your room is not a safe and private place..

Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah with others guests’ on the tripadvisor. Your feedback will be influential in improving your experience on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager

Pleasure On The Nile

Customer review rating 4.6/5

Mohammad Solo - 14/06/2019 AccorHotels certified review

Had a room with panaromic veiw once on 15th floor, the other was on the 8th. both are room# 19, it feels like ur actually on the nile rever. It Was PLESSENT.

Dear Esteemed Guest, I would like to thank you most sincerely for sharing your thoughts of Sofitel Cairo- El Gezirah. Your feedback will be influential in improving your experience on your next stay. We are glad to hear you fully enjoyed your experience at Sofitel Cairo-El Gezirah. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Family oriented hotel the people are friendly

Customer review rating 4.6/5

Abdulaziz A. Families - 11/06/2019 AccorHotels certified review

Its good to stay in this hotel location is great services fantastic but the missing item in the rooms the coffee machine Nespresso in particular

Bonjour Valued Guest, First of all thank you for your nice comment! The whole Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Allow me to sincerely apologize to your goodself for failing to meet your expectations with regard to some points of your stay, whilst at the same time I thank you for taking the time to bring this issue to our attention. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Thank hotel location is amazing but is not meeting Sofitel standards

Customer review rating 4.6/5

Anonymous Friends - 11/06/2019 AccorHotels certified review

The location, restaurants and facilities are amazing but the room wasn’t that clean, in my opinion they should concentrate more on the housekeepers and train them. Also the biddings and towels where stinky I did not smell the usual cent used in other Sofitel hotels all over the world.

Dear Valued Guest, This is just a short note to thank you for taking the time to fill your after stay survey and sharing with us your experience. Referring to your comment that on room cleanliness, first please allow me to express my sincerest apologies and rest assured that matter will be referred immediately to the hotel's Director of Housekeeping for rectifications. I do hope that we will have the opportunity once again to serve your goodself in the very near future. Wishing you a magnifique day, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Alaa Eldin

Customer review rating 4.6/5

Alaa E. K. Families - 10/06/2019 AccorHotels certified review

It was very interesting, your team work were very hospitality all over hotel , reception, Casa Mira restaurant, pool area .....

Dear Valued Guest, I would like to thank you most sincerely for taking the time to write to us. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. Please rest assured that your thanks would be conveyed to all staff concerned. We all look forward to welcoming you back to Sofitel Cairo-El Gezirah in the near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Average service

Customer review rating 4.6/5

H. Couples - 06/06/2019 AccorHotels certified review

At the time we checked in,the guy in the reception seemed unable to find our reservation for some reason and told us to wait in the lobby,he will check the the reservation department and “come to us”.We were actually tired after the long haul flight.while 20 min or more passed,still no one came to take care of us.I was impatient then again checked with the reception,but realized they already printed out the documents... Finally we entered the room,but our luggage was hold with the bell man,another waiting began.we could do nothing but sitting again.I called the concierge but was hangup twice .I could only step down to the lobby personally again with my tired body.Luckily it was send to the room while confirming with lobby.

Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah on booking.com. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Excellent service and Professional Guest relation

Customer review rating 4.6/5

Ibrahim M. Business - 05/06/2019 AccorHotels certified review

Sofitel service is excellent. I have stayed in many hotels, but Sofitel is special. the atmosphere is luxury and elegant. Special thanks for the Guest Relation Team. Overall, it was a Perfect Choice. Regards, Ibrahim Mahmoud SP-OP 888 TEAM Cairo Airport

Dear Valued Guest, We are glad to hear you fully enjoyed your experience at the hotel. It is always a great pleasure to receive such compliments, as it truly serves as a motivational factor in striving to achieve excellence. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially; Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amazing amenities!

Customer review rating 4.6/5

Anonymous Couples - 02/06/2019 AccorHotels certified review

We enjoyed all of the hotels amenities. It was the perfect place to experience the Nile and New City I’m a relaxing environment and avoid the hustle and bustle.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Best hotel in Cairo

Customer review rating 4.6/5

Medhat M. Families - 27/05/2019 AccorHotels certified review

Best view of the Nile. Super clean and elegant. Great breakfast with plenty of choices. Work better to clear access for cars and within the hotel.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We are glad to know that you rated the hotel high, we all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great place to get away for the weekend.

Customer review rating 4.6/5

Adam Couples - 26/05/2019 AccorHotels certified review

Had a great time even though many of the restaurants were only serving a set menu or special food for Ramadan.

Dear Valued Guest, It was our pleasure having the chance to have you with us. We all look forward to be of service to you once again at Sofitel Cairo-El Gezirah. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Amani

Customer review rating 4.6/5

Anonymous Friends - 24/05/2019 AccorHotels certified review

It was a great experience it will not last stay

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Nice hotel

Customer review rating 4.6/5

Nabila M. Business - 23/05/2019 AccorHotels certified review

Everything was great except the reception staff who I met on May 19 at 8 am upon my arrival, they have bad attitude and bad way of communication. Nevertheless, special thanks to their manager she was very professional and friendly which changed my mind to stay at the hotel instead of leaving it.

Dear Esteemed Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your high rating will be influential to further exceed your expectation on your next stay. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Mr.

Customer review rating 4.6/5

Fadi A. Business - 20/05/2019 AccorHotels certified review

The hotel is one of my favorite around the world and I love to stay in it every time I visit Egypt ,this time I booked 4 rooms with my guests they were happy with overall experience except services in the restaurants,food was delayed ,waiters are not around and we need to go inside to call them ,I ask for a coffee in the breakfast and took 20 minutes to come.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Perfect hotel I ever visit in Cairo

Customer review rating 4.6/5

Mohamed S. Families - 19/05/2019 AccorHotels certified review

It was awesome experience, and really enjoyed in perfect hotel in ( personal, location, room, view, pool & food) Really, it’s best choice & surely my next choice. I love it Everyone doing the best to make me happy and comfortable. Thanks a lot for everyone & everything.

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Vocation

Customer review rating 4.6/5

Horace H. Solo - 15/05/2019 AccorHotels certified review

My stay was satisfied and . Great.

Dear Valued Guest, Thank you for your nice comments, assuring you that for your next visit we will make sure that will keep up to your expectations. Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. Cordially, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Great experience and excellent service

Customer review rating 4.6/5

Dr. A. M. Solo - 11/05/2019 AccorHotels certified review

Memorable stay, beautiful staff and very good service.

Dear Valued Guest, Thank you for placing your valuable feedback following your recent stay, every opinion counts to us! We are happy to know that you considered the hotel to be in a great location, nice food and attentive staff. Once again thank you, Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

PERFECT STAY

TripAdvisor rating 4.5/5

davidebergamasco Business - 11/05/2019 TripAdvisor review

Nice Hotel, good location, staff professional and friendly. Nice italian restaurant, with good food and good service. Also possible to have a drink on Nile river with an amazing view. Good safety controls at the entrance of the hotel.

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

Relaxing for my little daughter and myself. Overall experience was lovely.

Customer review rating 4.6/5

Yaili F. O. Families - 10/05/2019 AccorHotels certified review

We had a relaxing and beautiful stying at this hotel. Rooms are clean and cozy with a fantastic view. The staff at the hotel was very sweet with us specially with my 20 months old daughter. Lovely staying. We will come back soon.Thank you

Dear Valued Guest, Thank you for taking the time to place your remarks following your recent stay. We are excited by such encouraging and positive comments. Once again THANK YOU. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt

Best Location in Cairo

TripAdvisor rating 4.5/5

Jean-Pierre K Couples - 10/05/2019 TripAdvisor review

Excellent, friendly service from all management and staff. The location is just amazing being on the El Gezirah island right in the middle of the Nile, yet near National Museum and town center. Very good food at all 4 outlets. Club Millésime offers a higher level of elegance, refinement and "savoir vivre" compared to executive lounges of most other hotels. To improve: - once check-in is done by mail, key should be ready upon arrival. We had to queue and to start the procedure all over again with a staff making quite a few mistakes - access to Club Millésime should be restricted to adults only (or may be tolerated if young kids are in company of adults and well behaved).

Bonjour Valued Guest, First of all thank you for your nice comment, the Sofitel Cairo- El Gezirah team as well as the hotel management will be looking forward to your next visit. We were very pleased that hard work leaves good memory in our guests’ experience. Rest assured that your constructive comment will be shared with the Hotel Management for improvement. I do hope that we will have the opportunity once again to serve you in the very near future. Cordially, Iman El Gabaly Guest Experience Manager

good location, confortable bed and nice view

Customer review rating 4.6/5

Anh N. Friends - 09/05/2019 AccorHotels certified review

i booked the room by Accor Application i added on the option " late check-out up to 6 pm " in my total cost but when i checked-in, the receptionist didn't see that, luckily i asked him and he said i had to pay $100 for late check-out. i am not happy about that, all my booking should show all the detail information ( bed & breakfast including late check-out ) as well as my request for high floor room without smoking smell. after he checked with his colleague, he confirmed i can check out up to 6pm however, on the day of check-out, my key was blocked and i had to go to the receptionist again to request open my key. now a girl told me i have to check-out at 5pm, i told her about my option again and she checked again. this is an professional working.

Bonjour Valued Guest, I would like to thank you most sincerely for taking the time to share your experience at Sofitel Cairo-El Gezirah. Your feedback will be influential in improving your experience for your next stay. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is indeed a concern that you feel the service offered was not up to its usual fine standards. We will of course take this very seriously and rectify the shortfalls. I do hope that we will have the opportunity once again to serve you in the very near future. Sincerely yours, Iman El Gabaly Guest Experience Manager Sofitel Cairo El Gezirah - Egypt Tel: +20… Ext. 8255 Fax: +20… 3 El Thawra Council St. Zamalek PO Box 732 El Orman - Giza 11518 - Cairo - Egypt
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