ibis Lisboa Alfragide Hotel 2 stars

TripAdvisor rating 4.0/5 666 reviews
ibis Lisboa Alfragide
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+ 18 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • HIGH-SPEED WIFI THROUGHOUT THE HOTEL

  • 24-HOUR IBIS KITCHEN SNACK SERVICE

  • I-BURGER BY IBIS KITCHEN

  • FREE CAR PARK

  • STRICTLY NON-SMOKING HOTEL

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Outdoor playground for children
Business services
  • 3 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Lisboa Alfragide

Alto de Cabreira
Estrada da Circunvalação
Nº de Registo:271
2610-041
amadora
portugal

Check-in from 12h00

Check out up to 12h00

  • CARRIS :   714 PARQUE CAMPISMO

  • By plane

    APT INTL DA PORTELA At 10km / 6.21 miles

  • By car

    IC 17 CRIL At 1km / 0.62 miles

  • By train

    ESTAÇÃO DE ALGÉS At 5km / 3.11 miles

GPS :38.725251, -9.208399

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Non Smoking Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Non-Smoking Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 11
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

I_BURGUER

Type of cuisine: Barbecue

Come and discover our hamburger restaurant and enjoy our dishes inside the hotel or on the terrace.

Lunch

12:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 40

  • Maximum capacity: 20 people

Find out more

Our guest reviews for
ibis Lisboa Alfragide

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,142 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

666 reviews

Too much problems

Customer review rating 4.4/5

Resende Families - 11/08/2019 AccorHotels review

- they asked for an ID for each person at our venue. I didn’t have the ID of my baby 18 month, the lady at the office almost told us that we couldn’t stay at the hotel ! She wasn’t welcoming and nice ! It wasn’t written on the email of confirmation that I received previously to our stay. - I phoned the hotel 48h before asking for a baby bed. When we arrived the bed wasn’t there so had to get back to the reception to ask it again. Boring. - the fresh air in the room wasn’t working. - the car park was full we had to find a car park on the road which is annoying cause I choosed this hotel because it suppositely had a car park. The nice stuff was the clean hotel and room. And the breakfast. Unfortunately, would not recommend it.

Little choice on breakfast

Customer review rating 4.4/5

António C. Families - 24/07/2019 AccorHotels review

Great as always

Nos Alive Perfect Hotel

Customer review rating 4.4/5

Ikram Couples - 16/07/2019 AccorHotels review

The hotel is in very good condition, the location is reasonable especially for the Nos Alive festival. Staff very good, and the room pretty decent for the rate. You can get a bus in to town or train station. After the festival the bus brings you right outside which is perfect.

A decent stay, could have had a better less expensive menu in the restaurant and slightly better conditions inside the room.

Customer review rating 4.4/5

João G. Families - 03/07/2019 AccorHotels review

Essentially what I stated above in the title

Customer review rating 4.4/5

Gregor Solo - 27/06/2019 AccorHotels review

Everything was great except a weird check in. The only words which the receptionist said was the price of the room. For the accor high standards in the terms of customer service it is quite below what the guests should expect.

Dear Mr. W., First of all thank you for taking the time to tell us about your experience at the ibis Lisboa Alfragide. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Hope to see you again. Best Regards, A Direcção

Mr.

Customer review rating 4.4/5

Ferrisint Business - 27/06/2019 AccorHotels review

The exterior looks like a military building. Very hard to find if one is not local, better to take a Taxi or Uber, do not rent a car to get to this Hotel.

Comfortable and good value for money.

Customer review rating 4.4/5

Hon. H. D. Couples - 15/06/2019 AccorHotels review

Excellent breakfasts and a pleasant environment, convenient to bus stops with regular service.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Bruno Guerreiro Diretor

DESAGRADABLE

Customer review rating 4.4/5

Javier Couples - 12/06/2019 AccorHotels review

NO PIENSO VOLVER

Estimado Sr. Javier NINE, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Lisboa Alfragide. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Me gustaría saber más acerca de lo que no fue agradable durante su estancia Reciba un cordial saludo. Bruno Guerreiro Diretor

Perfect

Customer review rating 4.4/5

Rui G. Business - 01/06/2019 AccorHotels review

Excellent from arrival to departure. As usual.

I felt processed

Customer review rating 4.4/5

Viorel A. R. Couples - 25/05/2019 AccorHotels review

Booked the hotel for my 30th birthday. Arrived at 1 am on the 16th of May to find out my booking was cancelled. Online c-in done 2 days before. My credit card cant be charged overseas if i don't approve it. was on the plane with no signal and you tried in contacting wile i was on the plane. However you had a disability room that i can use for the night.Went in the room and found a dead fly and a hair on my sheets, hairdryer not working, bathroom door making a horrible noise, bathroom's bars for disability people were in horrible shape. Went down to reception and the receptionist offered to change my sheets. Being 1am i thought a fly and a hair is not that bad for a night. 16th in the morning, went to the reception to speak to somebody. No smiles at all, the receptionist told me i can speak with him and after i told him everything, he and the guys next to him started speaking Portuguese together in front of me. I found that to be very unprofessional and rude as i don't speak the language and could not understand what they were saying. The guy never even bothered to present himself or apologies for my discomfort. He asked my if i want to change the room, of course i want to change the room. I booked a standard double not a disability room. He gave me the card for 202, after i have packed everything up, went in the room, was a triple. Disappointed he doesn't have anything else available or doesn't understand the difference between standard double and triple i went back to the reception and told him i would keep the same room as this is ridiculous and i expect my issues in the room to be resolved before i come back from town. Wile we were speaking all of these they didn't even bother to look into my eyes and apologies for what happened.As this made me feel processed i have asked for a refund of my first night as per Accor 30 min policy. The guy went mad and started shaking and telling me that i am trying to rip them off because i know the rules and i should understand as i work in the business and so on. i cant describe the way he made me feel and the absurd, ridiculous and rude tone and looks that i got. This is no way to treat any humans at all, never mind me telling about the guests. Came back on the 16th @ 22:00 at the hotel to find out my bathroom door make the same noise and my fiance cant was her hair because the hairdryer wasn't fixed. Went down to the reception asked for one, after about 20 min was informed they don't have one. I've asked for a complain template, never heard anything from the reception so i went back to the room. after 30 min the receptionist came with one.This was already 17th of May @ 2:00 am. in the morning i went at the reception again to tell the my hairdryer was not fixed and the bathroom door is still making that horrible noise. In the meantime i found out the guy's name was Bruno, but don't know exactly what he is doing there. i've asked him if he has any news about my discount and he told me that he would not offer me one as the receptionist wanted to change my sheets. As i seen i have nobody to talk to i told him it's his decision but i've been in the hotel for more then 24 hours and the issues in my room haven't been solved.He told me he cant speak with me anymore and he will let me know later the outcome. Once again i was treated as nobody with disrespect and no apologies. i can go on and on about the front office staff members but i would ratter not as this is not something that i need to take care off. I could have gone over everything if Bruno would have just looked into my eyes and say a sincere sorry. I feel discussed that after 12 years in the business, a masters degree in hospitality and being the GM of a small posh boutique hotel for 4 years, i went to Lisbon to be treated as a homeless that is trying to rip the hotel off. I will stop here as this make me angry as am i writing this review. Besides this unfortunate events, the hotel is not that bad, a bit noisy in the morning from people slamming the doors and the ac does not work, even do there is a thermostat in the room it will give you the same temperature no mater how you set it up. Housekeeping was nice, specially after our complain. Breakfast was lovely and to be honest the girl in breakfast and they guy who checked us in where the only one who smiled and said hello or good morning. The patio in the garden is nice as you can have a coffee and a smoke. The hotel was pretty cleaned, not enough for the trained eye but as they are processing and it's very busy they don't care a lot. Well that's almost all as i don't want to carry on and reveal any other details that some other guest my try to take advantage and rip off the hotel. I will personally never book that hotel again and will not recommend to anybody else. PS: heard most of the staff members have been to the HEARTIST training more then once. don't feel like it!

Dear Guest, Thank you for taking the time to share your feedback. Regarding your comments let me inform you that all bookings arriving after 18h must have a guarantee and in your case was not given with your card, for that reason you didn't have the room typology that you reserved. Relative to the state of the room was we apologized and presented the best solution for that reason there was no reason to offer us the stay as you wanted. As for the rest of the comments I will not add anything because in my view we talked and everything was resolved. Your comments about me and my team do not review the ratings made by thousands of other guests. I am available for any clarification. Thank you and my regards. Bruno Guerreiro Diretor

Exceeded expectations

Customer review rating 4.4/5

Nady Couples - 20/05/2019 AccorHotels review

3 nights stay, and I couldn’t fault anything. I am now an Accor Group / Ibis convert and I will be staying with your chain on my future stays.

Dear NADIA F., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Friendly staff & very comfortable room. Great breakfast.

Customer review rating 4.4/5

Eileen T. Couples - 03/05/2019 AccorHotels review

We just had an overnight stay, with check in at 17,00hrs. We had dinner in the hotel which was very good and breakfast (after a very comfortable nights sleep) was varied and enjoyable. We will be staying at the hotel again on June 01 and are looking forward to our return.

Dear EILEEN T., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Fantastic rooms and friendly staff!

Customer review rating 4.4/5

Alison -. V. D. B. -. A. Couples - 03/05/2019 AccorHotels review

Extremely comfortable beds, spotless, everything you need. Staff super friendly whatever the hour. Accessible and easy location for buses into the centre. Everything was perfect. Fantastic all you can eat breakfast - great value for money.

Dear ALISON B., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Óptima

Customer review rating 4.4/5

Catia Á. Couples - 01/05/2019 AccorHotels review

Gostei de estar hospedada convosco como é habitual

Staff were very very heloud.

Customer review rating 4.4/5

Michael W. Couples - 24/04/2019 AccorHotels review

Very good.

Great prices AND predictable!

Customer review rating 4.4/5

Dale &. R. S. Couples - 11/04/2019 AccorHotels review

Perfect stay, rooms were clean & have everything you might need - including an extra pillow! We were on the highway-side of the hotel. Windows closed = zero noise, windows open = very noisy. It would have been nice to have some fresh air but, no complaints - I could have asked to change the room to the other side and didn't. Employees at the desk and at the bar were pleasant and very helpful.

Dear RAYMOND S., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

great, I enjoyed my stay!

Customer review rating 4.4/5

Agrech Friends - 26/03/2019 AccorHotels review

it was clean, nice and friendly staff. Keep it up!

Good

Customer review rating 4.4/5

Sonia Couples - 25/03/2019 AccorHotels review

Foi de encontro as expectativas

CLEAN room in a friendly, relaxed setting with great breakfast options.

Customer review rating 4.4/5

M. M. Couples - 18/03/2019 AccorHotels review

The staff at this hotel were very helpful and accommodating. Smiling faces at every turn. Room, breakfast area, bar and lounge were impeccably clean. We appreciated the thoughtful 'extras' like books and board games on loan in the lounge, fresh fruit-flavored water in the lobby and optional free parking.

Dear MARIE M., We very much appreciate your comments regarding your stay at the ibis Lisboa Alfragide. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Bruno Guerreiro Diretor

Could improve more to enhance better guest experience

Customer review rating 4.4/5

Nuwan J. Couples - 11/03/2019 AccorHotels review

I have given full ratings, as i do not want the hotel suffer with bad scores. I am General Manager of an Accor ( Novotel) Hotel in England, However my review is based on as guest than a manager. Check in was great. The person was friendly, Again the person could have gone extra mile. I requested local information like restaurants/transport, places of interest in Lisbon that they could recommend etc etc . Giving a map and ask to look on google is perhaps not the greatest impression you could give to guests. He double checked with a female colleague, again same response. Could catch there names as there was no name badges. And to be honest most the front office staff didn't had any either. I am not criticising but giving constructive feedback. I didn't book breakfast. I decided to have on the day, Both days i had them very late. We were treated like its crime to have breakfast here. The lady and other breakfast ladies could have been more friendly. Most of the items ran out prior 12. Was not replenished and simply asked to grab whatever it had left. This is not the way to make your guests happy. Other guests who had breakfast at same time experienced the same. Sharp 12 they clear everything despite late risers having breakfast. Perhaps try a different approach to your breakfast and make guest feel welcome. All other guests commented the same and criticised the service. The selection for breakfast items was good. Housekeeping was great. Room was spotlessly cleaned and well presented on arrival and on the 2nd stay. The housekeeping Team member was much friendly than some of the operations team i came across.

Dear Mr. J., Thank you for taking the time to share your feedback. The improvement points will be taken into account. Sincerely, Bruno Guerreiro Diretor
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