ibis budget Basel Pratteln 1 star

TripAdvisor rating 3.5/5 394 reviews
ibis budget Basel Pratteln
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Room 1

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Hotel extras

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Basel Pratteln

Grüssenhölzliweg 11
PRATTELN
4133
basel
switzerland

Tel: +41618237300

Fax: (+41)618237310

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT At 17.7km / 11 miles

  • By plane

    ZURICH INTERNATIONAL AIRPORT At 80km / 49.71 miles

  • By train

    BAHNHOF PRATTELN At 0km / 0 miles

GPS :47.526654, 7.692835

Our accommodations

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Business Desk(...)

Twin Room with twin beds (31x79 in. [80x200 cm])

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Business Desk(...)

Apartment with 1 bedroom and a separate living room

  • Max. number of persons: ‌4
  • Area: From 35
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

Our guest reviews for
ibis budget Basel Pratteln

100% genuine reviews from our guests

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AccorHotels Rating 4.0/5

1,547 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

394 reviews

Lackluster to say the least

Customer review rating 4.0/5

Anonymous Friends - 04/06/2019 AccorHotels certified review

The location was very convenient for us and the staff was welcoming. We were not very happy with the rooms or the quality of sleep though. The room itself is very small, the door handles on the toilet and shower door were missing leaving see-through gaps at very awkward positions for non-couple guests, the pillows were of very bad quality (extremely thin), and some other guests were shouting and singing on the hotel parking (which is in front of the lobby) until 4am without anyone from the hotel telling them to stop.

Dear ALEXIOS B., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely ibis budget hotel basel pratteln
Customer review rating 4.0/5

Anonymous Business - 22/05/2019 AccorHotels certified review

The credit card machine at the reception did not work.

Dear Mr D. Thank you for taking the time to tell us about your experience at the ibis budget Basel pratteln. We are sorry that your experience did not meet your expectations but the issue with the credit card machine was a misfortune that happened only on that day. Please allow us to express our sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. With kind regards ibis budget pratteln

Good value if you go alone

Customer review rating 4.0/5

Anonymous Solo - 12/05/2019 AccorHotels certified review

Ibis budget are good if you go alone

Dear Guest Thank you for taking the time to share your feedback. We are happy to hear that you enjoyed your stay in our hotel and we hope to welcome you back very soon! With kind regards ibis budget hotel pratteln

Quiet location

Customer review rating 4.0/5

Salman B. Business - 13/04/2019 AccorHotels certified review

Good value for money. Rooms are a bit small, esp. if two in a room. But cannot really ask for more if the prices can be maintained! The e-key is very problematic and needed to be renewed a few times, even though it was not placed near credit cards, coins etc.

Perfect stop over

Customer review rating 4.0/5

Rob H. Couples - 04/03/2019 AccorHotels certified review

Very clean hotel very helpful and lovely reception staff !

Dear ROBERT We do appreciate your comments regarding your stay at the ibis budget Basel Pratteln and are very thankful for your kind review. It is always a pleasure to receive positive feedback. It is an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards ibis Budget Hotel Pratteln
Customer review rating 4.0/5

W. Business - 17/02/2019 AccorHotels certified review

Reception man was not friendly!

Horrible Check-in!!!

TripAdvisor rating 3.5/5

Urs W Friends getaway - 13/02/2019 TripAdvisor review

I already have been requested to give feedback, what I have done. I hope that you have taken notice that I have had the worst check-in in my entire life. Not acceptable for an international branded Hotel.

Not happy with parking fees

Customer review rating 4.0/5

Katharina G. F. Solo - 29/01/2019 AccorHotels certified review

I really don t appreciate to have to pay for parking. Free parking has been a service provided by Ibis and is one of the reasons I have chosen Ibis Hotels up to now. And this service should continue to be offered, especially by Ibis Hotels outside city centers. In addition to that, why choose Ibis Budget Hotels outside city centers when everything necesssart has to be paid extra? It is still possible to find better situated (more cconvenient) accommodation for a good price and or a better price. Also, your food and beverages are overprized.

Dear guest Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We are sorry that your experience did not meet your expectations. Prices in Switzerland are unfortunately generally considered quite high therefore we have to make sure with stay competitive enough towards our concurrence. As for instance the parking fee mentioned in your message. Nevertheless, we hope to have the pleasure of welcoming you soon again and we wish you all the best. With kind regards

You don't even get what you paid for

TripAdvisor rating 3.5/5

Alper A Family - 15/10/2018 TripAdvisor review

Pros:- Location is pretty good. Not too far away from Basel (~15 mins). A Coop & Shopping Center next to it so that you can buy food or supplies. Behind the Shopping Center such that there is almost no noise.Cons:- Paid parking: For a location so far away from the city, I have no idea why the parking is paid.- No heating: This was a huge disappointment. The AC blows cold air. No temperature dial.- Uncomfortable and dirty beds: stains on beds, cobwebs on the walls, dead insects hanging from the ceiling.

Good day, We thank you very much for taking the time to write to us after your stay at the ibis budget Basel Pratteln and deeply regretting that the services provided did not meet your expectations. We apologize for the inconvenience caused. The ibis budget will do everything in its power to provide you with the best possible service quality during your stay. Your opinion is therefore of greatest interest to us. Of course, we will take the necessary measures to bring the services of the hotel to the quality standard defined in our quality charter. Your comments help us to correct mistakes and give us the opportunity to regain your trust. We thank you very much for that. With kind regards Your ibis budget Basel Pratteln.

exactly what I needed

Customer review rating 4.0/5

Eduard M. Business - 13/10/2018 AccorHotels certified review

Clean rooms with generous windows/ very good natural lighting, kind personnel, very good WiFi (fast and stable).

Dear CATALIN EDUARD M., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IBIS BUDGET PRATTELN

Satisfied our expectations - clean, good breakfast and dog friendly.

Customer review rating 4.0/5

Irene B. Couples - 27/09/2018 AccorHotels certified review

As a couple travelling with a well-behaved dog, the hotel catered for our basic requirements for two nights stay - bed comfortable and parking handy. Just off the motorway And convenient for our arrival from the south.

Dear IRENE B., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IBIS BUDGET PRATTELN

As expected.

Customer review rating 4.0/5

Beat R. W. Friends - 25/09/2018 AccorHotels certified review

Ok, but the light in the toilet could not be fixed during our two night stay. Welcoming dogs is excellent and this is the only reason why we booked. However, your price is extortionate as the dog does not get anything for this like in most other hotels where the maximum charge is usually Fr 12.00.

Dear Beat W., We thank you very much for taking the time to write to us after your stay at the ibis budget Basel Pratteln and deeply regretting that the services provided did not meet your expectations. We apologize for the inconvenience caused. The ibis budget will do everything in its power to provide you with the best possible service quality during your stay. Your opinion is therefore of greatest interest to us. Of course, we will take the necessary measures to bring the services of the hotel to the quality standard defined in our quality charter. Your comments help us to correct mistakes and give us the opportunity to regain your trust. We thank you very much for that. Sincerely, IBIS BUDGET PRATTELN

A good in between traveling stop.

Customer review rating 4.0/5

Mark Families - 17/09/2018 AccorHotels certified review

This is the 3rd time we stayed here. 2 times at winter, and this time in Summer. We found the room nr 311 quite warm. The A/C did not work. For one night we didn't care so much, but it didn't help having a good sleep. The thing that was good is the early breakfast. Convenient for traveling.

Dear MARCUS D., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IBIS BUDGET PRATTELN

According to expectation

Customer review rating 4.0/5

Raymond L. Couples - 13/09/2018 AccorHotels certified review

According to expectation

Cramped, shabby room in dodgy district

Customer review rating 4.0/5

Vikki D. Couples - 11/09/2018 AccorHotels certified review

Room was small, poor condition but very clean. Area a cause for concern as was very industrial and rough. Not many eating choices in area, shame nothing really available at hotel. Breakfast choice ok.

Dear VIKKI D., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Pratteln

Near highways and train

Customer review rating 4.0/5

Giordano Solo - 28/08/2018 AccorHotels certified review

Very good location for using highways or trains. Good parking possibilites Kind staff.

Dear GIORDANO B., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Pratteln

Dissatisfied

Customer review rating 4.0/5

Nicholas Business - 22/08/2018 AccorHotels certified review

I was charged to use the hotel parking when I checked in but when I returned after dinner there were no free parking spaces left. I complained in the morning but could not be reimbursed as the card machine was not working!

Dear NICHOLAS L., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Pratteln

Very basic - a bit grubby

Customer review rating 4.0/5

Auer C. Solo - 13/08/2018 AccorHotels certified review

Efficient, but not very pleasant check-in. Shower room was smelly ... Towels could be changed. Overall impression: dated.

Dear AUER C., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis budget Pratteln

As expected - it is what it is.

Customer review rating 4.0/5

Adrianm Business - 13/08/2018 AccorHotels certified review

Small room, but clean and comfortable. For me, it is only suitable for a single overnight stay just not enough space for any longer. Staff were very helpful and pleasant.

Dear ADRIAN M., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis budget Pratteln

Cheap and reasonable

Customer review rating 4.0/5

Ro Families - 30/07/2018 AccorHotels certified review

Clean hotel in an industrial area. Good price but we had to pay an extra of 20€ for our dog which is extreme. They should have mantioned the price on their website.

Dear RONALD M., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, IBIS BUDGET PRATTELN
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