Hotel - Novotel Suites Gare Lille Europe
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Gare Lille Europe Hotel

4.0/5 1,659 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:00-11:00
    • Opening hours : Week-end 07:00-12:00

Business services

  • Web Corner
  • Copy/print service available
See all services

Our suites

  • 126 suites
  • 113 non-smoking suites
  • 4 suites for people with reduced mobility
  • 35 family suites
  • 8 connecting suites
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,490 reviews

Our guest reviews for Novotel Suites Gare Lille Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,659 reviews
Mr G. Business - 19/03/2019 AccorHotels certified review
« Short overnight business stay »

Very convenient hotel for Lille Europe station. Great staff who provide a great service and most importantly a very quick check-in/out process.

Mark L. Business - 13/03/2019 AccorHotels certified review
« Best size rooms &silence through the night! »

From the friendly service at reception, great room size & very quiet rooms despite being busy. I also love the buffet at breakfast. My favourite place to stay in Lille & across the road fromEurostar & only a 5 minute walk to a great Mall & 10 minutes to the centre of the city/ great restaurants.

Anonymous Couples - 11/03/2019 AccorHotels certified review
« TOP »

TOP

Le V. C. L. Business - 05/03/2019 AccorHotels certified review
« Treated like a criminal when I am a director »

I run my compnay. An employee thought as an Accor Business Client he should call me a thief instead of processing my company credit card. AVOID

Catrin W. D. Families - 04/03/2019 AccorHotels certified review
« Clean room, enough space, nice amenities. »

Friendly staff. I always choose Accor Novotel hotels when I visit other cities. I was a bit disappointed the safe did not work, so I had to carry my valuables arojnd with me all evening. Also, there were 3 of us in the room and only 2 of everything, such as complimentary cookies, cuos, teas etc . Other than that, the stay was very comfortable.

Lc Families - 25/02/2019 AccorHotels certified review
« Disappointing as room had strong odour of smoke »

Overall it was ok, however the strong smell of stale smoke in the room was unhealthy and disgusting. My husband woke with a terrible cough. When we told the receptionist she came and sprayed it with a deodorant. She said she recognised the smell too but had I intention to move us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam C., Thank you for taking the time to write us about your experience at the Novotel Suites Gare Lille Europe. I am sorry that your experience did not meet your expectations; please allow me to express our sincerest apologies. The brand Novotel Suites, aims to provide a superior quality service for any of our customers; therefore your feedback is very necessary for us. Please be assured that we are taking the appropriate measures to solve the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Aran M. Business - 21/02/2019 AccorHotels certified review
« Superb! »

This a lovely hotel - very well-situated, right opposite the Lille Europe station. The suites are spacious, light, modern and the beds are extremely comfortable. The hotel offers good value for money. The staff are wonderful - nothing is too much trouble. They are very welcoming and friendly.

W. Families - 19/02/2019 AccorHotels certified review
« Avoid except if pedestrian and not in a hurry to have a breakfast »

It looks like a formule one with 3 stars Bathroom and toilet are made with plastic body. Not really nice Breakfast is a pity with no place to seat . Spend time to find where are the various food hidden in so many cavities. Really disappointed and will never came back to this place. Parking is shared with the railway station and with a price roughly around 25 euros a day. And choose your smart car as over the size is very limited.

Irina S. Business - 15/02/2019 AccorHotels certified review
« most dissatisfying experience in this hotel »

It was a completely unsatisfactory experience because of 3 main reasons: 1. I had a disabled person room, which for a quite tall person is really uncomfortable, everything being so low-level. 2. I booked my room via Carlson Wagonlit Travel (Oracle's travel agent). Even if I requested a non smoking room, the room I received was a smoking one, with a pregnant cigarette scent. 3. There was not enough light in the room (the main light source near the TV was missing).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to tell us about your last experience here. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important for us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concretely I'm giving you quiet non-smoking room in advance for your future stays already booked. Thanks for your return again, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simon, front desk.

Phil Couples - 05/02/2019 AccorHotels certified review
« Not our best stay at Novotel Suites Lille »

Great location if you travel by train, convenient spacious rooms. Service needs attention

Anil Business - 30/01/2019 AccorHotels certified review
« Nice place »

Nice place

C P. Couples - 28/01/2019 AccorHotels certified review
« C palon »

Lovely and quiet and beds so comfortable I had a great nights sleep

Ian A. Business - 24/01/2019 AccorHotels certified review
« Ok »

It was a very functional room but there was issues that the plug didnt work in the bath and there were no curtains to block out the outside street light etc

Julie D. Business - 24/01/2019 AccorHotels certified review
« Business stay »

Well located hotel, clean, staff was professional and friend. Breakfast is alright. The room is very spacious, clean and comfortable. The curtains are not very practical and quite old, plus on that side of the hotel I could hear outside. The tea selection is nice, there is variety (there is an espresso coffee machine for the coffee drinkers).

Ian C. Couples - 17/01/2019 AccorHotels certified review
« Convenient location and friendly staff »

We use it for overnight stops when using the Eurostar and appreciate the flexibility of the accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN C., We very much appreciate your comments regarding your stay at the Novotel Suites Gare Lille Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annie Lenne Deputy manager

Ja Solo - 11/01/2019 AccorHotels certified review
« JA Jan 2019 »

very good

David G. Families - 07/01/2019 AccorHotels certified review
« good »

Reception very efficent and helpful, even with my very poor french. Access to the station just across the road,access to local excellent restraunts within easy Walking distance. Suite very comfortable and clean,breakfast cost and quality totally acceptable. Staff very helpful and efficient,gave a good impression of well managed establisment. Keep it up and a happy new year.

Valeriu Couples - 07/01/2019 AccorHotels certified review
« Was OK »

Overall the experience and the services were OK . What was unpleasant , unfortunately the toilet was smelling urinal and the windows are not phonic isolated and you could hear all day long the buses horns near the train station.

N_moh Families - 04/01/2019 AccorHotels certified review
« Well kept hotel in a central location »

The hotel is well kept and the service from all staff was good. The reception area is busy but well managed with a games area which was good for the kids and adults. Our room was also comfortable, in good condition and cleaned daily. The breakfast was also good and enough supplies of everything. I definitely would recommend this hotel.

J Families - 04/01/2019 AccorHotels certified review
« A great stay with the family »

We stayed 2 nights with two families, each in a suit. There is ample room, great layout. We did like the separate toilet a lot and the fact that there is a shower and a bath tub.

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