Hotel - Novotel Santiago Vitacura
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Novotel Hotel

Novotel Santiago Vitacura Hotel

Av. Américo Vespucio Norte 1630  Vitacura 
7630340  SANTIAGO
CHILE

945 reviews
TripAdvisor Rating Based on 945 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Children's Club for 3 to 6 years
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 104 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,365 reviews

Our guest reviews for Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 945 reviews
AccorHotels certified review
Amy Business - 20/09/2017
« A great place to stay... »

great basic rooms, great staff, they are always there to help

AccorHotels certified review
Christian Business - 16/09/2017
« Very nice stay like always »

My room was in the 4th floor , very big room with enough space, good tv and good wlan. Bathroom clean and good water pressure for the shower. Big double bed , very good for me as a tall person

AccorHotels certified review
Rafael &. R. A. Business - 10/09/2017
« Very Good »

Our stay on Novotel was very good, the team is very attencious, they aways try to to help, the location of the hotel is very good. And for Brazillians, I recommend to talk with Isa, she works in the first shift, she is brazillian and give a lot of tips for tourist places and helps in everything. And also talk with Rosario and Vanessa from second shift, are not brazillian, but they helped a lot my wife during the time that I was working. We recommend Novotel to everybody, the structure (badroom, breakfast, restaurant, cleaning, everinthing) is very good. Best Regards, Rafael and Renata A.

AccorHotels certified review
Álvaro G. Business - 03/09/2017
« Genial »

Genial

AccorHotels certified review
Vanessa C. Couples - 03/09/2017
« Very good experience »

Good breakfast, location, and excellent customer service

AccorHotels certified review
Sebastian B. Business - 28/08/2017
« Old style lack of maintenance in a well located area. »

Without counting the character of some guards the style of the hallway and the rooms look like a horror movie from the 50's, the shower room show sign of humidity fungus and the cleaning happen whatever they want, according to the reception they had until 18:00 to accomplish the cleaning of each room, now as guest I was for business trip meaning you go out early in the morning out of your room and then you comeback around 16:00 to find out your room has not being clean yet... not good. Breakfast is not bad but you could see things that were only available for a few people in the morning (Not sure why) and the receptionist for the room is not very polite. I leave a tool suitcase in my room and they didn't call me once that I reach my final destination to indicate this equal when I call on the phone. In general for an Hotel located in one of the best "Comunas" from Santiago I must say the Hotel is not really up to the expected standard.

AccorHotels certified review
Luca Business - 28/08/2017
« Great »

My stay was short but it is a great hotel to stay. The staff are polite and helpful. There is nothing missing. Great. Greetings from Italy

AccorHotels certified review
Luiz E. Families - 07/08/2017
« Excelent »

Very good and pratical

AccorHotels certified review
Caio M. Business - 31/07/2017
« Details make the difference! »

One night after a long day working looking for a rest and just to get a shower, l suddenly realized that isn't new towels in my room 514, thats probably the housekeeping team mistake and forget to replace the used ones! That's makes me desapointed and angry for a moment.

TripAdvisor review
Erik F Couples - 28/07/2017
« Nice stay and very good location at one of the best places in Santiago de Chile »

Nice reception, you feel well treathed, with good sorroundings and good views of the mountains. The bar and the restaurant are modern and nice, with a variety of plates and drinks (don't let to prove the wines). A very spacious room, climatized with all of the services you need during your stay. Very near to Parque Arauco Mall. It's not expensive and it worth the value that you pay. If I would go back? 100% sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Erik F, Thank you for taking the time to share your positive experience through TripAdvisor. We are really glad that you enjoyed all our services and we will be waiting for your next visit to our hotel. Best regards, Kimberly - Asist. Calidad

AccorHotels certified review
Matthew Solo - 27/07/2017
« Excellent stay at Novotel Vitacure »

Excellent staff, great food in the restaurant (except breakfast, which is to be expected, since it's "free"), nice room.

AccorHotels certified review
Ricardo Business - 27/07/2017
« Fine »

I'm Satisfied.

AccorHotels certified review
Michael C. Business - 25/07/2017
« Mr. Michae C. »

THE CARPET IN THE HALLS ARE OLD AND DIRTY, THE HALLS HAVE AN ODOR, THE WALLS ALSO LOOK OLD AND DEPRESSING,THE BATHROOM SINK FACET IN MY ROOM WAS FALLING APART, I ALSO NOTICED THE SECOND FLOOR ROOMS THE CARPET IS VERY OLD, I THANK GOD I WAS ABLE TO CHANGE MY ROOM TO THE THIRD FLOOR THE ROOM HAD HARDWOOD FLOOR WHICH IT WAS BETTER , THE OTHER INCIDENT, YOU HAD NO T.V. IN THE ROOMS , I WAS TOLD IT WAS DUE TO ELECTRICAL ISSUES DUE TO THE SNOW STORM, I UNDERSTAND THIS THINGS HAPPEN, BUT IN CASES LIKE THIS THE HOTEL SHOULD OF NOTIFY ME BEFORE MY ARRIVAL, THEREFORE, I COULD OF EXPLORE OTHER OPTIONS, THE AMENITIES YOU OFFER INCLUDE CABLE TV, SO I FEEL THE NIGHTLY RATE SHOULD OF BEEN ADJUSTED However, the personal was very nice and attentive and professional! :) Thank you Sincerely, Michael C.

AccorHotels certified review
Maria G. B. Business - 24/07/2017
« Extremely accomodating »

The staff was very friendly, and even switched my room after I complained because my first room smelled strongly of cigarette smoke.

AccorHotels certified review
Ran E. Business - 21/07/2017
« Clean, nice atmosphere, aesthetic, positive energies »

In general, I was satisfied. There were two points that bothered me: 1. Extremely low dinner, I felt hungry after. 2. I will be happy if the rooms in addition to tea will also have coffee bags.

AccorHotels certified review
L. R. Families - 18/07/2017
« Safe, comfortable and good location. »

Good experience. Reception was very attemptive, good breakfast service. The winter soup buffet has a variety of options however taste good be better. Good place for kids. They enjoyed the computers available at lobby. Heated pool and sauna very clean and relaxing. It is a pity the hotel is not accredited for Money Exchange.

AccorHotels certified review
Anderson R. Families - 18/07/2017
« Several problems »

Arrived 12:30Hs very tired with family, the room was ready after 14:00Hs No hot water, I had to complain every day.

AccorHotels certified review
Luis M. A. Business - 09/07/2017
« Great experience »

All perfect.

AccorHotels certified review
Andre L. Families - 02/07/2017
« WONDERFUL »

Good location, great facilities, good staff!

AccorHotels certified review
Eduardo S. P. Friends - 02/07/2017
« Excelent !! »

Everything as expected; the staff is kind, the rooms are good, the service is perfect !! I'll be back soon to Novotel Vitacura, I even have left my snowboard bag there !!

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