Hotel - Novotel Santiago Vitacura
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Novotel Hotel

Novotel Santiago Vitacura Hotel

Av. Américo Vespucio Norte 1630  Vitacura 
7630340  SANTIAGO
CHILE

909 reviews
TripAdvisor Rating Based on 909 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed
  • Children's Club for over 12s
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Children's Club for over 12s
  • Skiing (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 104 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,927 reviews

Our guest reviews for Novotel Santiago Vitacura

100% certified reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 909 reviews
Certificate of excellence 2016
AccorHotels certified review
Augusto N. Business - 24/06/2017
« Good enough »

Good attention from the work people in general. Fast the Laundry service. To get up to the terrace on the 8th floor is difficult, the bath room is divided in two.

AccorHotels certified review
Maritza R. P. F. Solo - 19/06/2017
« Happy to found nice people and nice installations!!! »

Excellent customer service. Nice and comfortable room Good breakfast. I'd go back to Novotel.

AccorHotels certified review
Daniel M. Business - 17/06/2017
« Very good as usual, good room, good restaurant, good pool »

According to previous experience, consistent quality service.

AccorHotels certified review
Anonymous Business - 17/06/2017
« excelente »

calida

AccorHotels certified review
Frank Business - 16/06/2017
« Slightly below average business hotel in Santiago »

Reception desk staff was very friendly, room was old, but recently refurbished. Relatively noisy from street, but not much traffic. Breakfast was relatively good. Overall acceptable for a couple of days of business. Location was good for my needs. Walking (15') distance from Arauco mall, which has a few nice restaurant options for dinner. Gym was sub-par and even the in-house for payment option is not very well equipped. Overall an older hotel that has seen better days, even if it was recently refurbished or even renovated. DId not receive points on my Accor card, because I had booked through Booking.com!!

AccorHotels certified review
Eddy S. Business - 15/06/2017
« Personnel goes the extra mile to provide high quality service  »

This trip, each one of my interactions with anyone at the hotel, was a great experience.

AccorHotels certified review
Danila M. Business - 15/06/2017

It always nice to be at Novotel Vitacura in Santiago. Food is great and the rooms are clean and organized. Front Desk services kindly and available to help anytime.

AccorHotels certified review
Lucy C. Business - 12/06/2017
« Great, friendly service. Clean, functional hotel.  »

A good serviceable business hotel. Maybe more homely touches would be nice.

AccorHotels certified review
Anonymous Business - 11/06/2017
« agradable »

AccorHotels certified review
A G. Business - 04/06/2017
« Good, the employees were very friendly and helpful. »

I was satisfied with the services. I only wish that they had more than one vegetarian meal on the menu in the restaurant in the hotel. I stayed 3 weeks so getting a different breakfast options from time to time would have been better.

AccorHotels certified review
Tina C. Business - 04/06/2017
« excellent! »

Clean, comfortable rooms, beyond gracious staff!

AccorHotels certified review
Douglas R. Couples - 27/05/2017
« Very good! »

The staff were your greatest asset - they were all, without exception, very good.

AccorHotels certified review
Marcio B. Business - 23/05/2017
« Very confortable »

Great attendance, room and food.

AccorHotels certified review
Petet G. Families - 21/05/2017
« Perfects »

Desde la reserva al check out un exito

AccorHotels certified review
Nicolas Business - 20/05/2017
« Great location in a modern setting with with rooms in need of renewell. »

I liked the hotel lobby and cafeterias modern decor. The service was acceptable but the bathrooms were not acceptable. Old tub and faucet and the shower leeks on to the flour. Sheets and bed were first rate.

AccorHotels certified review
Mane M. Business - 18/05/2017

Nice and friendly reception, excellent service. Predictable.

AccorHotels certified review
Anonymous Business - 11/05/2017
« The hotel was well appointed and staff were helpful and freindly. »

While I was generally happy with my stay I was a little disappointed that I was not afforded some of the usual benefits. The room upgrade was terrific and while the front desk girl explained South America was different when I explained that the Mecure Santiago Centro had provided some of the other benefits as well as a very kind welcome "surprise" there was no follow up from the team at the Vitacura on my query.

AccorHotels certified review
Anonymous Solo - 08/05/2017

It was excellent, independant from the very small inconvenience trying to using the 220 V power outlet next to the TV set (right hand side) - I think it should be changed since the cell phone charger kept on falling.

AccorHotels certified review
Anonymous Business - 04/05/2017

Overall quite good. Cups and plastic spoons are not clean, food/drink stain remains on them, seems like they were not cleaned properly. Clerks are all nice and kind. Check-in/out were fast and efficient.

AccorHotels certified review
Anonymous Families - 03/05/2017

all ok

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