Hotel - Novotel Santiago Vitacura
Novotel Hotel Novotel Hotel

Novotel Santiago Vitacura Hotel

Our hotels AccorHotels
4.0/5 978 reviews
All hotels in Santiago
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 62500.00 CLP Non member rate
From 62500.00 CLP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
  • Children's Club for 3 to 6 years
  • Skiing  (Nearby)
    • Downhill skiing (Paying, Nearby)
    • Ski hire facilities (Paying, Nearby)

Catering

  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 144 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 104 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 3,960 reviews

Our guest reviews for Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 978 reviews
AccorHotels certified review
Ehf Business - 17/02/2018
« Again satisfied »

Have now been already 3 times in this hotel; if I wouldn't be satisfied I wouldn't choose it over and over again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Anne Business - 16/02/2018
« Satisfactory »

Everything ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Kathy Solo - 10/02/2018

Good quiet hotel with friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Kathy, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Darko M. Couples - 06/02/2018
« Not ideal »

Tucked away in the leafy suburb, the hotel is quiet, but out of the way from any centre, be it old or new part of Saintiago. And it is not close to the airport as I originally thought.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., Thank you for taking the time to share your comments about your stay with us. I would like to comment that according to Chilean legislation, the VAT collection does not apply to the foreign tourist provided that some documents are presented during the check in. For this reason, even if you have checked in online, this bureaucratic step is necessary. Also, I would like to comment that we are working on a new remodeling project for the apartments. We still do not have a start-up forecast but we are anxious for this work to be approved and we can start it soon. We hope to see you again very soon. Feel Welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Ken K. Business - 05/02/2018
« It was good. »

It was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth Gerald, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Lina J. Business - 05/02/2018

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lina Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Sharon Friends - 05/02/2018
« Great location »

Great location. Very helpful staff - everyone from front desk to housekeeping were very accommodating, polite and courteous. Room was clean and tidy but looking pretty dated - in need of a revamp

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for the great review of our hotel and we are glad that you enjoyed your stay with us. I would like to comment that we are working on a new remodeling project for the apartments. We still do not have a start-up forecast but we are also anxious for this work to be approved and we can start it soon. We hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Anonymous Couples - 04/02/2018
« Very Nice Hotel »

This is a very well-run hotel. Everything was to our liking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Anonymous Couples - 02/02/2018
« Comfortable stay with friendly staffs for sure »

It was comfortable and the staffs at the front desk and the restaurant were all friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Anonymous Business - 02/02/2018
« good service. not enough amenities »

it was ok overall. nice cosy room and good service. but there were few amenities. no razor, no slippers, no hair brush. and water spilt everywhere after using shower booth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Machiko U., Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Aleksandra Y. Business - 02/02/2018
« One Very Happy Client »

I was on a log business trip to Santiago (3 weeks) and being far from home couldn't be spent better if it was not for the excellence service at Novotel Hotel in Santiago de Chile. My room was always tidy and clean and I was receiving assistance from the staff on all of my possible queries. With regards to service, the breakfast was really nice and the Salon Manager even offered us special service in the morning because he was familiar of our long stay. I am very happy and I would recommend the hotel to anyone. Actually I will go back again on a second trip when I will use the same room. Staff was so kind to reserve it for us so we can get quicker adjustment process. Best Regards, Aleksandra Y.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandra Hristova Y., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have an excellent weekend! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Ariel A. Business - 01/02/2018
« Grata »

Confortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Ariel, Buenas tardes! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Aprovecho la oportunidad para invitarle a compartir su opinión también a través de la página TripAdvisor y así poder ayudar a otros viajeros que estén en búsqueda de un hotel en la comuna de Vitacura. Visita: www.tripadvisor.cl/userreview y busca: Novotel Santiago Vitacura en Santiago. Atentamente, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Peter Business - 01/02/2018

After a long flight it was good to be able to access the room & freshen up. Yes, we were expected & that always helps!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Saman H. Business - 01/02/2018
« Reservation No. GBMSGMRP Not what we expected. »

upon arrival, we waited approximately 10 to 15 minutes to check-in person behind the counter was giving sightseen instructions someone as we were not there. Rooms were too small, toilet exhaust was not working, shower was flooding the bathroom whenever we took a shower. (please note it was not the tub), one morning we had getup and leave the room early in the morning due to toilet flush was continuously running water with a loud noise and breakfast selection is not up to par with other Novotel or ibis hotels we have stayed. Please fix the leaky shower stalls it a safety hazard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saman H., Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, allow me to express my sincerest apologies. Please note that this problem was an exception to our normal practices. Your comments were shared with our Managers Team and treated with great care. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the compensation of these inconveniences of your stay in the form of a 750 credit courtesy points, which will be issued to your Le |Club account within the next 2 days. I would like to reiterate our commitment to high quality standards, and I would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Novotel. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
C Business - 31/01/2018
« Fine »

Staff were Friendly, rooms average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte G., Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that your comments were share with our Managers Team and we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
María C. F. Business - 22/01/2018
« BAD »

Dirty bathroom, the walls are dirty too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Carolina Fourt, Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Your review was share with our Housekeeper, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Hernan P. Business - 17/01/2018
« Confortable stay »

I cannot point something wrong. Good staf, rooms, breakfast, internet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Radu Families - 17/01/2018
« Good staff »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AccorHotels certified review
Felipe M. Couples - 17/01/2018
« Good Time »

Good place, cozy, very good attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

TripAdvisor review
Family - 17/01/2018
« Friendly and eficient staff on a pratic location »

Located on a very practical main avenue at Vitacura, near large shopping centers and good restaurants . Clean installations and rooms, efficient and friendly staff. Easy parking on hotel. Good restaurant in house. Underpowered and noisy air conditioning system can cause poor cooling on hot days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 210marioantonios, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 62500.00 CLP Non member rate
From 62500.00 CLP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 2 km ibis Santiago Manquehue Norte
ibis Santiago Manquehue Norte Hotel
From
From 43000.00 CLP Non member rate
From 40850.00 CLP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 4.6 km ibis Santiago Providencia
ibis Santiago Providencia Hotel
From
From 45000.00 CLP Non member rate
From 42750.00 CLP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 7.2 km Mercure Santiago Centro
Mercure Santiago Centro
From
From 60500.00 CLP Non member rate
From 60500.00 CLP Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 11 km ibis Santiago Estacion Central
ibis Santiago Estacion Central Hotel
From
From 39000.00 CLP Non member rate
From 37050.00 CLP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in SANTIAGO
See rates