Novotel Santiago Vitacura Hotel 4 stars

TripAdvisor rating 4.0/5 1,080 reviews
Novotel Santiago Vitacura
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Hotel extras

  • Pets allowed. Pet friendly

  • In Santiago's most exclusive neighborhood; Restaurants, Discos and Shopping Malls.

  • Next to the new financial center, 5 min from Espacio Riesco, Casa Piedra, the UN and FAO.

  • Heated indoor swimming pool, giant hot tub. Fitness Center open 24/7.

  • High-speed WIFI throughout the property. Free access.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 30000.00 CLP
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
  • Skiing
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

25 minutes from Santiago Airport along the same highway that leads to snowy regions, beaches and the best vineyards in the Casablanca Valley, the Novotel Santiago Vitacura hotel has 144 rooms.

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340
santiago
chile

Tel: +56224992200

Fax: (+56)2/24992230

Contact email

Check-in from 12h00

Check out up to 12h00

  • Av. AMERICO VESPUCIO :  

  • Estación Escuela Militar :   A Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS :-33.399555, -70.587833

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen-size bed and sofa bed

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT 365

Type of cuisine: International

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Relax in Bar 365, which offers a special snack menu, sandwiches, regional specialties and international cocktails (including non-alcoholic options). Early Bird breakfast (4am - 6am) and City breakfast (from 9:30am to midday) available 7 days a week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 233 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,347 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,080 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Okay

Customer review rating 4.4/5

Maria H. Couples - 30/05/2019 AccorHotels certified review

A lot of things could be better. Starting with the service at the reception desk. The lady wasn’t very welcoming and just helped with the minimum. Roomd service breakfast was less than satisfying. For the price, it was a bad choice. Beds are comfortable and rooms just fine.

Estimada Maria Jose, Buenos días! Junto con saludar, le agradezco por habernos calificado a traves de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le pido sinceras disculpas por cualquier no confirmidad que se haya presentado cuanto la atención del personal en recepción y servicio de desayuno en la habitacion. Sus comentarios fueron compartidos con los Jefes de Área y le aseguro que estaremos gestionando esos temas internamente a fines de garantizar siempre la entrega de un excelente servicio. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y espero que podamos pronto brindarle una mejor atención. Que tenga un excelente día! Reciba un cordial saludo. Carla Bortoletto Enc. Procesos de Calidad

Have returned several times to the Hotel over the years and it's installations and employees have always kept up to my expectations.

Customer review rating 4.4/5

Peter B. Business - 30/05/2019 AccorHotels certified review

Satisfactory

Dear Pedro Miguel B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Feel always to welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.4/5

Carlos A. T. Business - 18/05/2019 AccorHotels certified review

The hotel is good and the personnel working there are very nice. However, when paying in usd the fix rate used is unfair to the customer. It is not base on the central bank rate.

Dear Mr. T., Greetings from Santiago! I would like to thank you for taking the time to tell us about your experience at our hotel. We had an unforeseen technical access to our management tool, which made it impossible to answer before. Now with everything solved I am following every feedback we receive and we are working with the goal of improving our quality processes. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are a team very concerned about the satisfaction of our guests and our main objective is to provide a quality service. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

2 days with no hot water at the shower

Customer review rating 4.4/5

Larissa Families - 03/05/2019 AccorHotels certified review

The breakfast was extremely expensive. For 02 days there was no hot water at the sink and/or shower. On the first day we had received a letter in the room explaining about the maintenance. But the next day there was no information at all. When I called the reception all they said was that it was already being checked. I questioned how long it would take and the answer was 01 hour, which did not happen. I had my 3-year old with me and it was extremely frustrating. To complete the disaster at check out the receptionist refused to give me a statement for my stay. According to him since I had booked through an agenct I had to ask them for a statement. I had never seen this before. I would not recommend this hotel.

The corridors and roms are looking a bit used

Customer review rating 4.4/5

Anonymous Couples - 29/04/2019 AccorHotels certified review

In general staff very friendly and helpful

Dear Joyce Marion M., Greetings from Santiago! Thank you for taking the time to share your review of our hotel! I would like to comment that this year we will start renovating the rooms. The design is very beautiful, modern and we look forward to starting it as soon as possible. We hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Very helpful staff in a pleasant area

Customer review rating 4.4/5

Martin Solo - 25/04/2019 AccorHotels certified review

Enjoyed my stay and the surrounding area including park was enjoyable. Nice breakfast. Front desk staff were very helpful. Gym and pool were used and were a positive. Room as nice and bed very comfortable. Excellent WiFi. Only downside is 20/25 minutes to nearest metro.

Dear Martin F., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Good

Customer review rating 4.4/5

Santiago G. Business - 20/04/2019 AccorHotels certified review

Everything was good, but the room was a bit on the warmer side, which i didn't enjoy. The A/C worked but not that well. I didn't mind the odd bathroom configuration, i found it interesting.

Dear Santiago Gonzalez, Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies for the inconvenience with the air conditioner. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Nice surprise

Customer review rating 4.4/5

Kj Friends - 17/04/2019 AccorHotels certified review

An agent booked us into the Novotel for a one night stop over. We were expecting a basic room and facilities. We were pleasantly surprised by the high standard of rooms, restaurant, pool etc. The receptionist had excellent English and was very helpful with suggestions, maps and information.

Dear Karen J., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Most Enjoyable Stay

Customer review rating 4.4/5

Terry B. Couples - 17/04/2019 AccorHotels certified review

Very nice hotel and good service

Dear Terry B., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I would like to comment that this year we will start renovating the rooms and the structural change of the bathrooms is considered. The design is very beautiful, modern and we look forward to starting it as soon as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Sin contratiempos

Customer review rating 4.4/5

Pedro M. G. Couples - 12/04/2019 AccorHotels certified review

Normal

Estimado Sr. Pedro Orlando, Buenos dias! Junto con saludar, le agradezco por habernos calificado a través de nuestra encuesta de satisfacción y con partido con nosotros un poco de su experiencia. Le comento que a partir de ese año daremos inicio a remodelación de las habitaciones. El proyecto se ve muy lindo, moderno y cómodo. Esperamos poder verlo de vuelta con esa etapa más avanzada para que puedas compartir su nueva percepción. Mientras tanto revisaremos la habitación en que estuvo alojado y actuaremos en los reparos necesarios. Muchas gracias por su atención en darnos la oportunidad de mejorar la calidad de nuestros servicios. Siéntase siempre muy bienvenido a NOVOTEL. Que tenga un lindo fin de semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Very good as usual, good room, good restaurant, good pool

Customer review rating 4.4/5

Daniel Business - 12/04/2019 AccorHotels certified review

As expected, already know this hotel

Estimado Sr. Roberto Daniel, Buenos días! Junto con saludar, quisiera agradecerle por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Que tenga un lindo fin de semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Mrs

Customer review rating 4.4/5

Diana P. Solo - 12/04/2019 AccorHotels certified review

Outstanding.

Dear Diana Victoria P. Alvarado, Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

A most welcoming and comfortable hotel

Customer review rating 4.4/5

Bernadine Solo - 12/04/2019 AccorHotels certified review

Very satisfactory. The reception was most welcoming, the food and drinks of high quality, the room provided very comfortable facilities.

Dear Bernadine R., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

hotel is becoming outdated. Rooms could do with a renovation, especially in relation to the nightly rate.

Customer review rating 4.4/5

Hiddo. Business - 04/04/2019 AccorHotels certified review

friendly staff.

Dear Hiddo e., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I would like to comment that this year we will start renovating the rooms. The design is very beautiful, modern and we look forward to starting it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Adequate hotel - bar/restaraunt service not great

Customer review rating 4.4/5

James E. Business - 24/03/2019 AccorHotels certified review

Hotel room was clean - strange to have a single bed and not a double bed in the room - also the waiters more than once took orders that were not well understood - we ended up eating outside of the hotel more times than we would have liked

Dear James Michael E., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience with our Restaurant Staff did not meet your expectations, please allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that our apartments have a double bed or two single beds, which may vary depending on how the reservation was requested or the availability of the hotel for the period of the reservation. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

un hotel correcto

Customer review rating 4.4/5

Luis C. Business - 22/03/2019 AccorHotels certified review

Satisfactoria

Estimado Sr. Luis, Buenas tardes! Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Que tenga un excelente fin de semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Regular

Customer review rating 4.4/5

Jorgenet79 Business - 18/03/2019 AccorHotels certified review

Regular

Estimado Sr. Jorge, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a traves de nuestra encuesta de satisfacción y compartido con nosotros sus comentarios. Le pido sinceras disculpas por la molestia. He solicitado a nuestro equipo para que se lo re envien la factura a su correo. En caso de que la no reciba dentro de 24h, por favor, avisame a traves de ese mismo correo. Estaremos atentos para que esa situacion no se repita en sus futuras estadías! Siéntase siempre muy bienvenido! Que tenga una excelente semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Extremely bad, no barhroom in two days

Customer review rating 4.4/5

Octavio Z. Business - 15/03/2019 AccorHotels certified review

Terrible; first the toilet didnt work! It didnt have running water; next morining the shower had only cold watter. Management didnt apologize ! If it were my business I would have felt ashamed of charging... terrible

Estimado Sr. Octavio Andres, Un gusto saludarlo! Quisiera agradecerle por habernos calificado a través de nuestra encuesta de satisfacción y compartido con nosotros un poco de su experiencia. Estuve revisando internamente y no hemos recibido ninguna queja por problemas con temperatura de agua en ese período, donde pudiéramos tener la oportunidad de reaccionar inmediatamente tanto por parte del equipo técnico como gerencial. Por favor permítame hacerle llegar mi sinceras disculpas por el inconveniente. Le aseguro que ese asunto fue presentado en nuestra reunión operacional de Jefaturas y hemos trabajado de forma preventiva a fines de garantizar que todo esté funcionando correctamente. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Carla Bortoletto Enc. Procesos de Calidad

Good

Customer review rating 4.4/5

Enrique Z. Families - 12/03/2019 AccorHotels certified review

The room maybe is older. Swimming poll excellent People in the restaurant is excellent.

Dear Sr. z., Greetings from Santiago! Thank you for taking the time to tell us about your experience. I would like to comment that this year we will start renovating the rooms. The design is very beautiful, modern and we look forward to starting it as soon as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Excellent in all aspects

Customer review rating 4.4/5

Angela G. Solo - 09/03/2019 AccorHotels certified review

The staff from check in to check out are extremely courtious and helpful. The restaurant excellent and rooms large, airy and comfortable.

Dear Mrs. Angela, Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
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