Novotel Santiago Vitacura Hotel 4 stars

TripAdvisor rating 4.0/5 1,108 reviews
Novotel Santiago Vitacura
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+ 25 Services
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Room 1

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Hotel extras

  • Pets allowed. Pet friendly

  • Near restaurants, discotheques & shopping centers in the Vitacura area

  • A few minutes from Espacio Riesco, Casa Piedra, UN and FAO

  • Free access to heated pool and jacuzzi. Fitness Center available 24 hours.

  • High-speed Wifi throughout the Property

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Children's Club for 3 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Children's Club for 3 to 6 years
  • Skiing
Catering
  • Breakfast included in the price
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
Information message

Novotel Santiago Vitacura Hotel, located in the Vitacura district, is the best choice for business, pleasure, shopping and culture. Walking distance to Arauco's shopping park, Casa Piedra, luxury boutiques, museums and restaurants.

Hotel location

Novotel Santiago Vitacura

Av. Américo Vespucio Norte 1630
Vitacura
7630340
santiago
chile

Tel: +56224992200

Fax: (+56)224992230

Contact email

Check-in from 12h00

Check out up to 12h00

  • Av. AMERICO VESPUCIO :   Americo Vespucio NA

  • Estación Escuela Militar :   1 Metro Escuela Militar

  • By plane

    ARTURO MERINO BENITEZ At 25km / 15.53 miles

  • By train

    ESTACION CENTRAL At 20km / 12.43 miles

GPS :-33.399555, -70.587833

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen-size bed and sofa bed

  • Max. number of persons: 3
  • Area: From 27
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 26
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RESTAURANT 365

Type of cuisine: International

Photo non contractuelle / Strictly non binding

Choose where you want to eat: the restaurant, terrace, bar or any time of the day in your room. Enjoy modern simplicity and functionality in the 365 restaurant, which offers both regional and international cuisine 24 hours a day, 365 days a year.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Relax in Bar 365, which offers a special snack menu, sandwiches, regional specialties and international cocktails (including non-alcoholic options). Early Bird breakfast (4am - 6am) and City breakfast (from 9:30am to midday) available 7 days a week.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 233

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Novotel Santiago Vitacura

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,709 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,108 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel

Customer review rating 4.4/5

Bastiaan Business - 09/11/2019 Confirmed reviews AccorHotels

Very nice. Great room, good breakfast. Nice staff.

Dear Mr. S., Greetings from Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Novotel Viticura Santiago Chile

Customer review rating 4.4/5

Robin P. Solo - 09/11/2019 Confirmed reviews AccorHotels

Reception Staff on arrival score a 20 out of 10!! Fantastic. This lady was truly amazing. Rooms are a little 'tired looking' but clean and they are in the process of renovating. Nights quiet so got a good night's rest. Breakfast has an array of food for all tastes, excellent. Dinner in the restaurant was also good and bar staff make great cocktails. Not so positive was after I'd signed a bar chit, staff ticked the 'tip' box when I'd moved to a lounge so did not see this - plus I actually tipped both girls before retiring that evening.

Dear Robin P., Greetings from Santiago! Thank you for your comments about your stay at Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure this feedback will be an incentive for all our employees as we strive to continually improve the quality of our services. Also, I would like to comment that we started the renovation of the rooms. This work is necessary because the rooms are old and will have important changes for greater convenience of our guests. Thanks again for sharing your experience and we hope your next visit will be as enjoyable as the previous one. Regards, Carla Bortoletto Enc. Procesos de Calidad

Very friendly, helpful and accommodating despite the chaos in Santiago.

Customer review rating 4.4/5

Daniel Couples - 08/11/2019 Confirmed reviews AccorHotels

A relief after experiencing a curfew night at the airport due to protests and riots that resulted in our flight being cancelled.

Dear Daniel M., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback, even more so in these difficult days we are living in Chile. I am glad to know that you can rest well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Great hotel

Customer review rating 4.4/5

Marta S. Business - 30/10/2019 Confirmed reviews AccorHotels

The hotel and restaurant was great. The staff was extraordinary and so helpful! I would highly recommend staying here.

Dear Marta Catarina S., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Well located hotel with comfortable room and excellent dining facility. Support for our conference was great as well and advice during the state of emergency was supportive and accurate.

Customer review rating 4.4/5

Marilyn R. Business - 30/10/2019 Confirmed reviews AccorHotels

The support staff from front desk ( who always printed my flight changes when the public printer failed) to the cleaning woman who was willing to let a jet-lagged guest sleep and postpone cleaning, to the great dining room staff that supported our meals including the conference crowd- everyone was great. I loved the cleanliness of the rooms, the variation in the foods, and the dedication of all involved.

Dear Marilyn r., We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.4/5

Anonymous Business - 24/10/2019 Confirmed reviews AccorHotels

Friendly and welcoming, even during this time of stress and riots in Santiago

Dear Frederick H., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice week! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

AN EXPERIENCE CUT SHORT BY EXTERNAL FORCES

Customer review rating 4.4/5

Peter Business - 23/10/2019 Confirmed reviews AccorHotels

I should have been staying for 6 nights to attend a major conference. Unfortunately the conference was cancelled hours after I arrived in Santiago because of the protests and civil unrest and curfew. So I only stayed one night as I managed to get a seat on a flight back to Europe the next day. But the hotel could not be faulted. I had a superb welcome at the front desk. My room on the 6th floor was clean with a very comfortable large bed and a view across Vitacura to the Andes. Because of the 7.00pm curfew, I had dinner in the hotel restaurant - a well cooked filet mignon, fries and salad and a couple of glasses of Carmenere. The staff had not been home for over a day, staying the night at the hotel and working dinner and following breakfast shifts, all with a smile on their faces. I'd happily stay here again if I had a need to revisit Santiago. Weall done to Mr Luiz Segala and his staff. And when it came to my leaving the next day for the airport, the front desk had booked transport for me which arrived on time, and got me to the airport in double quick time. I was sad to leave, as the whole purpose of my 7000 mile flight had been cancelled and my plans to be a tourist for a couple of days were also in ruins.

Dear Peter S., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback, even more in the face of this difficult situation in which we are living here in Chile. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Feel always welcome to NOVOTEL VITACURA! Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Not to my expectation.

Customer review rating 4.4/5

Tania V. Solo - 22/10/2019 Confirmed reviews AccorHotels

The room was dated, the bedding felt like hospital bedding, hard and uncomfortable. There was no bath plug in the bathroom, I had to request one from the front desk. The bathroom water was lukewarm, not hot enough to run a bath. Given the political unrest on that weekend, I understand that certain facilities could not be used, therefore I missed using the spa and swimming pool, but that is not the hotel's fault. However, the buffet breakfasts were outstanding! I would return just for that!

Dear Tania V., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. You comments were shared with our Managers Team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also I would like to comment that we have already started the renovation of the apartments. The design is very beautiful, modern and comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

My stay in Satiago

TripAdvisor rating 4.0/5

hafizimranl Business - 18/10/2019 TripAdvisor review

Overall reasonable . There was construction work going on which was not informed to me. i was too tired after a long trip and wanted to sleep but could not due to drill machine sound Other than that it was reasonable . Breakfast is great . Room and Bath room were ok .

Dear hafizimranl, Greetings from Santiago! Thank you very much for taking the time to share your review with us. I would like to inform you that our hotel is going through an important stage of changing rooms update. The structural change of the bathrooms (which is the main item of customer dissatisfaction) is considered in the project, for that reason walls are being broken to modify the lay out of the room. The project looks very beautiful, modern and will offer greater comfort to our guests. Please allow me to express my sincerely apologize for the inconvenience and we count on your comprehension. Have an excellent week! Sincerely, Carla
Customer review rating 4.4/5

Imran L. Business - 17/10/2019 Confirmed reviews AccorHotels

normal

Dear Hafiz Imran l., Greetings from Santiago! Thank you for taking the time to tell us about your experience. Please allow me to express my sincerest apologies for the inconvenience with the noise. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

a place to stay

Customer review rating 4.4/5

Anonymous Couples - 17/10/2019 Confirmed reviews AccorHotels

I am an Accor Silver member so I stay in your hotels around the world a reasonable amount and I was quite disappointed on this occasion. The cleaning of our room was poor with only the toiletpaper being topped up, no additional shampoo or soap, the towels were neither refreshed nor neatly folded. The room did not look like in the photos on the website, it was dated and felt unclean.

Dear Sonia P., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. You comments were shared with our Managers Team and rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also I would like to comment that we have already started the renovation of the apartments. The design is very beautiful, modern and comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.4/5

Anonymous Business - 14/10/2019 Confirmed reviews AccorHotels

The room is old, then ,the water of shower is small.CANNOT STAND

Dear Nan Z., Greetings from Santiago! Thank you for taking the time to tell us about your experience at our hotel. Please allow me to express my sincerest apologies for any inconvenience with the water of shower. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also, I would like to comment that we have already started the renovation of apartments. I hope to see you again for you can share your opinion of the new room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

No good

Customer review rating 4.4/5

Guilherme C. S. Business - 08/10/2019 Confirmed reviews AccorHotels

I have asked a room Matrimonial for my wife and me. They gave me a room with 2 beds.

Olá Sr. Guilherme, Boa tarde! Muito obrigada por ter participado da nossa pesquisa de satisfação e enviado seus comentários. Gostaria de esclarecer que, quando a empresa nos solicitou sua reserva, já nao havia disponibilidade em apartamento com cama casal, por essa razao desde o principio foi confirmado com duas camas de solteiro. De qualquer forma, estivemos monitorando para ver se encontravamos oportunidade para altera-la antes da sua chegada, porém nao foi possivel. Espero que os demais servicos e atencao brindados tenham sido satisfatorios e que possamos melhor recebe-lo em uma próxima oportunidade. Sinta-se sempre muito bem vindo! Atenciosamente, Carla Bortoletto Enc. Procesos de Calidad
Customer review rating 4.4/5

Anonymous Business - 16/09/2019 Confirmed reviews AccorHotels

Extremely helpful and polite employees

Dear Mr. Cleber Gerber Greetings form Santiago! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Not very comfortable hotel

TripAdvisor rating 4.0/5

Laura A Business - 08/09/2019 TripAdvisor review

Rooms are really old fashioned, only the restaurant was updated . Bathroom small and slip . very noisy hotel ( during the day there is some construction inside and I was not aware about ) . Hotel is in front of major street construction that also makes noise. Hotel street is really crowded that difficulty transportation .

Dear Laura A, Greetings from Santiago! Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies for the inconvenience with noise. I would like to comment that we have just started the remodeling of the rooms. It is a work that is necessary since our rooms are old and there will be important changes for the convenience of our guests. The change in the structure of the bathrooms is what generates the noise as walls are being broken to modify the lay out of that environment. I sincerely apologize for the inconvenience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla

amables

Customer review rating 4.4/5

Anonymous Families - 03/09/2019 Confirmed reviews AccorHotels

mut agradable

Estimado Sr. Juan Emilio, Buenos dias! Muchas gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Que tenga una excelente semana! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Good location and service, facilities need updating

Customer review rating 4.4/5

Felipe B. G. Business - 25/08/2019 Confirmed reviews AccorHotels

Good experience. The room size was good but needs to be updated. Service was excellent and when they broke my aftershave they replaced it within hours for exactly the same one. People un reception and restaurant were friendly and efficient. Gym is very small, I do not know if you can call it a gym actually.

Dear Felipe Bunster G., Greetings from Santiago! Thank you for taking the time to tell us about your experience at the Novotel Santiago Vitacura. Please allow me to express my sincerest apologies for the inconvenience with your aftershave. I feel happy to know that our team took the appropriate measures to address the problem fastly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Impeccable

Customer review rating 4.4/5

Bruno C. G. Families - 24/08/2019 Confirmed reviews AccorHotels

I had a wonderful stay in this hotel with my family in August 2019. The staff was wonderful, the swimming pool was nice, big, and warm (36°C). Perfect for relaxing after spending a day walking around. We had lunch and dinner at the hotels restaurant and everything was delicious. The concierge helped us in everything we needed. Congrats!

Dear Bruno Castro G., Greetings from Santiago! We very much appreciate your comments regarding your stay at the Novotel Santiago Vitacura. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carla Bortoletto Enc. Procesos de Calidad

Fine

Customer review rating 4.4/5

Sandra Solo - 20/08/2019 Confirmed reviews AccorHotels

The rooms need to be remolded. Service was ok. Food is not good, need to improve the breakfast menu.

Estimada Sra. Sandra, Buenas tardes! Junto con saludar, le agradezco por el tiempo que ha dedicado en hacernos llegar sus comentarios a traves de nuestra encuesta de satisfacción. Somos un equipo muy preocupado por la satisfacción de nuestros huespedes y le pido sinceras disculpas por cualquier no conformidad que pudo haber pasado durante su estancia. Aprovecho para comentarle que en los proximos días empezaremos con el proyecto de remodelación de las habitaciones. La construtora recién nos entregó la habitación piloto y el proyecto se ve muy lindo, moderno y ofrece importantes cambios para la comodidad de nuestros huespedes. Ojalá tengamos la oportunidad de volver a verla, ya con esa etapa más avanzada, para que pueda darnos su nueva opinión. Esperamos poder pronto verla de vuelta. Que tenga un excelente día! Atentamente, Carla Bortoletto Enc. Procesos de Calidad

Relaxing weekend

Customer review rating 4.4/5

Samuel S. Couples - 11/08/2019 Confirmed reviews AccorHotels

So comfortable, quite, good food.

Estimado Sr. Samuel, Buenas tardes! Junto con saludar, le agradezco por el tiempo que ha dedicado en hacernos llegar sus comentarios. Me alegro que Ud. haya disfrutado su estancia con nosotros. Aprovecho para comentarle que en las proximas semanas iniciaremos la remodelación de las habitaciones. El proyecto se ve muy lindo, moderno y vienve con importantes cambios que beneficiará la comodidad de nuestros huespedes. Ojalá podamos volver a verlo ya con esa etapa más avanzada para que pueda compartir con nosostros su opinión. Siéntase siempre muy bienvenido! Que tenga una excelente semana! Carla Bortoletto Enc. Procesos de Calidad
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