Hotel - Mercure Rio de Janeiro Arpoador Hotel
Mercure Hotel Mercure Hotel

Mercure Rio de Janeiro Arpoador Hotel

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3.5/5 798 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • Outdoor unheated pool
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All apartments are decorated in a modern style, with a comfortable bedroom, lounge, desk, air conditioning, balcony, fitted kitchen, LCD TV, Wi-Fi Internet, safe and voicemail.

  • 52 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • Pay per view channel(s)
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,205 reviews

Our guest reviews for Mercure Rio de Janeiro Arpoador Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 798 reviews
TripAdvisor review
Business - 14/11/2017
« So much more for so much less »

This hotel has the best location for the big beaches - a few minutes walk from either Copacabana or from Ipanema. It is also in walking distance of an Underground station. With an apartment style room, you can prepare your own meals for a fraction of the cost of restaurants and it is a pleasure in itself to go shopping in the many local Zona Sul supermarkets for the food and wine.

AccorHotels certified review
Richard D. Couples - 10/11/2017
« Clean pleasant and well situated »

Very pleasant

TripAdvisor review
Business - 09/11/2017
« UNHAPPY WITH STAFF AND QUALITY OF LINENS »

Hotel has a nice location, but bed linens are very rough could be more soft. I have stayed in Mercure Hotels with great bed linens. Staff is also not so trained for Le Club Accor Platinum. I requested late check out for 1 hour after the check out time and they denied and did not give me other options.

AccorHotels certified review
Shaari H. Friends - 07/11/2017
« Great location, nice hotel. Comfortable stay. »

I️ enjoyed staying at Mercury Hotel for my first time in Rio. The room was smaller than I️ imagined and a bit tight for 4 adults, but we loved being close to the beach and great shops and restaurants.

AccorHotels certified review
Anonymous Couples - 07/11/2017
« Great Location »

Enjoyed our 4 nights. Rooms were very clean reasonably well maintained. Would stay here again.

TripAdvisor review
Business - 04/11/2017
« My stay at Mercure Arpoador »

I am frequent guest of the Mercure Arpoador for its strategic location for business and the proximity to good restaurants. The hotel is adequate and caters to all basic needs. The cost / benefit ratio is adequate. The service is cordial. Room services could be better. I am frequent guest at Novotel and Hong Kong and therefore the points program.

TripAdvisor review
Couples - 03/11/2017
« Short stay in Rio »

The hotel is located very convenient to visit two most famous beaches: Copacabana and Ipanema - walking distance. The rooms are big, clean and well equipped - bed is very comfortable. The personnel was very nice and professional.

AccorHotels certified review
Anonymous Business - 31/10/2017
« Genial »

Genial

TripAdvisor review
Friends getaway - 30/10/2017
« Excellent »

Of course a little noisy due to the location. But otherwise awesome! Rooms have great ventilation. Great concierge. Close to good commercial places. Don’t bring any jewelry or expensive items because just a caution.

AccorHotels certified review
Mike Couples - 23/10/2017
« Nice place, convenient location. »

Staff was very helpful. The fact that the staff spoke English was a definite plus for me. Not many people speak English in Brazil :) Room was comfortable and clean.

AccorHotels certified review
Diana Friends - 21/10/2017
« Great location, friendly staff but shower and bidet malfunctioned, plus hotel policy on late checkin is a bit ridiculous »

We had a good time but there were things that could have been much better: - the shower was dirty and ancient - the bidet shower was broken - there was no kettle to boil water in the kitchen - rigid staff about late check in made us pay for an entire day despite hotel having plenty of room availability

AccorHotels certified review
Alice Couples - 18/10/2017
« outdated room, rude receptionist »

Besides one of the receptionist being rude, the room is in terrible condition. i was very chocked and dissatisfied. i had considered staying at ibis for half the price but decided to pay more for a better experience. in the end the hotel was much worse than any ibis i've stayed.

AccorHotels certified review
Anonymous Business - 18/10/2017
« Great location »

The front desk staff was very friendly. the breakfast cafe was nice and clean. the lobby is nice. the room furniture and drapes appeared very old and dated though.

TripAdvisor review
Couples - 17/10/2017
« DO NOT RECOMMEND »

Besides one of the receptionist being rude, the room is in terrible condition. I was very chocked and disappointed. I had considered staying at ibis for half the price but decided to pay more for a better experience, I usually enjoy the mercure hotels. In the end the hotel was much worse than any ibis I've ever stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. I am sorry that your experience did not meet your expectations. At Mercure Hotels, we strive to provide a quality service experience for every customer. The hotel's service and location are usually our best rated features, please allow me to express my sincerest apologies for not providing the hotel experience that so many of our guests have grown so fond of. Sincerely, Adriana Gomes Quality Supervisor Mercure Rj Arpoador

AccorHotels certified review
Hotel G. Solo - 15/10/2017
« The Mercure Rio de Janeiro Arpoador Hotel is not a Mercure quality hotel »

The Mercure Rio de Janeiro Arpoador Hotel is not a Mercure quality hotel and I strongly recommend that Accor remove this hotel from its portfolio. First, the hotel has the thinnest walls of any hotel I have ever stayed in. It is the first hotel I have stayed in where I could actually hear people in the room next to me breathing. Due to the thin walls this is the noisiest hotel I have ever stayed in. Second, it is not possible to close the kitchen window which is a problem because the hotel is on a very noisy street. This is because there are gas cooktops in all the rooms and there have been gas leaks in the hotel. So rather than doing the right thing and replacing the gas cooktops with electric cooktops and getting rid of the gas lines, the hotel makes it impossible to close the kitchen window in order to prevent gas from getting trapped in the room and harming the occupant. There is also a large opening in the room door to the hallway that is there by design to prevent gas from getting trapped in the room and harming the occupant. As a result people talking in the hallway sound like they are in your room when they are talking. The bed does not have a mattress cover and hotel uses sheets are shorter than the top of the bed to cover the mattress. The sheet used to cover the mattress is also not wide enough to cover the top and sides of the mattress. So when you sleep your head or feet are often touching the uncovered mattress directly which is extremely unsanitary when you consider how many people sleep in the bed ever year. It is very sad that the owner of this hotel will not spend the five dollars per bed it would cost to buy a sheet that would cover the entire mattress or the ten dollars per bed it would cost to buy a mattress cover. If the owner of the hotel is not willing to spend $15 per bed to have suitable quality beds in the rooms, it makes you wonder in what other corners the owner is cutting to reduce costs. The last two nights of my stay there was a very large group of noisy alcoholics in the room next to me. They were using the room as a nightclub not as a hotel room. Partying all night long. I told the hotel front desk what was going on in the room next me and asked the front desk to get these hotel guests to quiet down. The hotel front desk did not resolve the problem despite multiple calls. In my opinion I should be refunded the cost of the last two nights at the hotel due the noise in the room next door preventing me from sleeping and the hotel not resolving the problem. However the owners representatives refused to refund the last two nights of my stay. Accor should consider making the owner of the hotel refund my last two nights at the hotel as it was the worst experience I have ever had at an Accor hotel.

AccorHotels certified review
Frank O. Business - 09/10/2017
« Wonderful Staff »

Always feel welcome on my return. Check in is fast and easy

AccorHotels certified review
Rvt Business - 05/10/2017
« L'endroit parfait pour séjourner à Rio »

Perfect location. Easy to go by walk to Copacabana and Ipanema. And the team was very nice.

AccorHotels certified review
Celso F. Business - 21/09/2017
« Very good, but with a poor ending »

My stay was just fine. The staff was very polite and willing to help. The accomodations are very good. The only downside was one day after the checkout. I forgot 2 phone chargers in the room. When I called to check if they were found, the receptionist suppose to call me back asap. Over a week after no response. I´ll probably never see the chargers again.

AccorHotels certified review
Nancy M. Friends - 21/09/2017
« Great front reception staff »

great location, more dishes, dish soap, tea towels would have been helpful in the kitchenette.

AccorHotels certified review
Alli M. Solo - 19/09/2017

The staff here are so kind and attentive. Thank you for your hospitality!

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