Mercure Rio de Janeiro Arpoador Hotel 4 stars

TripAdvisor rating 3.5/5 906 reviews
Mercure Rio de Janeiro Arpoador Hotel
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Free WIFI throughout the hotel

  • Located between the Copacabana and Ipanema beaches

  • Fitness center, dry sauna and outdoor swimming pool

  • Unique events space with capacity for up to 40 people

  • Spacious apartments

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Rio de Janeiro Arpoador Hotel

Rua Francisco Otaviano 61
Copacabana
22080040
rio de janeiro
brazil

Tel: +552121138600

Fax: (+55)2121138605

Contact email

Check-in from 14h00

Check out up to 12h00

  • COPACABANA :   127 / 126 POSTO 6

  • METRO :   LINHA AZUL General Osório

  • By plane

    A.C.JOBIM GALEAO At 25km / 15.54 miles

  • By plane

    SANTOS DUMONT At 12km / 7.46 miles

  • By car

    LAGOA / BARRA At 6km / 3.73 miles

  • By train

    CENTRAL DO BRASIL At 10km / 6.21 miles

GPS :-22.987002, -43.190778

Currently, close to our hotel

Villa-Lobos museum, Rio de Janeiro, visit

From 01/01/2018 to 31/12/2019

At 4 km

Corcovado, Rio de Janeiro, discovery

From 01/01/2018 to 31/12/2019

At 4.4 km

The Chácara do Céu Museum, Rio de Janeiro, visit

From 01/01/2010 to 31/12/2019

At 7.8 km

Rio Marathon

From 22/06/2019 to 23/06/2019

At 8.5 km

Rio Marathon

From 22/06/2019 to 23/06/2019

At 8.5 km

Tour of Ilha Fiscal

From 01/01/2010 to 31/12/2019

At 9 km

Musée Açude, Rio de Janeiro, visit

From 01/01/2010 to 31/12/2019

At 9.3 km

Tour of the Paço Imperial, Rio

From 01/01/2018 to 31/12/2019

At 9.5 km

Museum of Contemporary Art, Niterói, visit

From 01/01/2011 to 31/12/2019

At 11 km

Geek & Game Rio Festival 2019

From 19/07/2019 to 21/07/2019

At 23 km

Our accommodations

All apartments are decorated in a modern style, with a comfortable bedroom, lounge, desk, air conditioning, balcony, fitted kitchen, LCD TV, Wi-Fi Internet, safe and voicemail.

Classic Apartment with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Apartment with twin beds

  • Max. number of persons: ‌3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Apartment with 1 double bed and partial sea views

  • Max. number of persons: ‌3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Apartment with 1 double bed

  • Max. number of persons: ‌3
  • Area: From 42
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Apartment with partial sea view.

  • Max. number of persons: ‌3
  • Area: From 0
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANTE A LA CARTE

Type of cuisine: Regional

Choice of à-la-carte dishes or sourdough pizza menu.

Our guest reviews for
Mercure Rio de Janeiro Arpoador Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,289 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

906 reviews

Always pleasant place to stay right in the middle of Copacabana and Ipanema beach

Customer review rating 4.2/5

C H. Business - 20/05/2019 AccorHotels certified review

Conveniently located in the heart of Zona Sul with nice staffs. Good view with separate bed room and living with kitchen. As rooms are equipped with kitchen, restaurant opens for breakfast only, but there is rooms service.

Almost perfect

Customer review rating 4.2/5

Geraldo K. Families - 01/05/2019 AccorHotels certified review

Great hotel in a perfect place in Rio de Janeiro. The employs, mainly the Mr. Victor, were very competent. The breakfast was a little bit expensive, but it was too, with Nespresso Machine. Excellent room too and a nice bathroom. If I must to give a suggestion, the only one would be a instalation of a little shower in the shower box.

We loved staying here

Customer review rating 4.2/5

Pam Couples - 26/04/2019 AccorHotels certified review

We loved our mercure stay. All the staff were very helpful and it made our stay very pleasant. We felt the staff and accommodations were excellent.

Great

Customer review rating 4.2/5

Anonymous Couples - 21/04/2019 AccorHotels certified review

Great. Staff were very helpful and lovely, including housekeeping staff. Apartment was a good size and we appreciated the kitchen. Perhaps tell clients on check in that they need to ask for the cooking equipment - this did not worry us but it was slightly confusing at first.

Dear Mr. A., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. I will share your comments with our team. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Sincerely, Cleiton C Hermes General Manager

Great Staff

Customer review rating 4.2/5

Nayim Friends - 18/04/2019 AccorHotels certified review

Was a really pleasant experience. It was ideal for us as a group of friends. Location is great, in between Ipanema and Copacabana beach. The breakfast was of a good standard and had variety. All staff at front desk spoke good English and were exceptionally helpful which was convenient for us.

Dear Mr. A., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. I will share your comments with our team. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Cleiton C Hermes General Manager

Needs improvements, but really nice staff

Customer review rating 4.2/5

Anonymous Families - 02/04/2019 AccorHotels certified review

The hotel is pretty outdated. We had problems with bathroom and save box. The rooms were clean and staff careful. But I am not sure if I would choose this hotel again. It for not feel as a Mercure hotel . I have been in better mercure before. A little bit disability.

Dear Carolina Medina F., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cleiton C Hermes General Manager
Customer review rating 4.2/5

Chris Couples - 09/03/2019 AccorHotels certified review

Lovely apartment, nice and quiet and staff were friendly and helpful.

Satisfecho

Customer review rating 4.2/5

Flor Friends - 04/03/2019 AccorHotels certified review

Satisfactoria

Great views and front counter service but poor room quality facilities and service.

Customer review rating 4.2/5

Julie W. Couples - 04/03/2019 AccorHotels certified review

Overall it was a reasonably good experience but was somewhat spoilt by some problems with the room itself and having the room cleaned within a reasonable timeframe. Problems with the room were:- 1. External sliding doors could not be locked and one actually pulled away from the door frame. 2. The set-top box in the bedroom was detached from the wall and had to be balanced on top of the TV to work. 3. The pipes under the sink leaked. 4. The freezer section in the refrigerator badly needed defrosting. 5. On one day our room was not cleaned until after 6pm and it was fortunate we had access to pool towels so we could shower before going to dinner. Problems with facilities were:- The pool was not open for a full day despite the outside temperature being 37degrees C

Pleasant and convenient place to stay

Customer review rating 4.2/5

Aaron L. Business - 02/03/2019 AccorHotels certified review

Love the location as it's convenient located between Ipanema and Copacabana. The rooms is nice and fully equipped.

Customer review rating 4.2/5

Anonymous Couples - 28/02/2019 AccorHotels certified review

Welcome desk/checkin horrible. Rooms good. Cleaning; room clean no soap refill for 2 days though

Comments

Customer review rating 4.2/5

Noelia Friends - 26/02/2019 AccorHotels certified review

Green: - Location: the apart is close to Copacabana and Ipanema, we could come and go to every places without a problem: beach, bars, resto...It is safe, but in Rio, you need to walk with care. - Personal assistant: They all 're kind and friendly people. - Shower: nice!!! - Calmed Down: no sound. Red: Rooms: are only for two, we rent for 3 and stays short. Kitchen: is too small and we needed to ask for all the cookware. Toilet: was covered most of the time. Pool: is open up at 5pm, it could be better if were until 20pm. We never used! Thanks!

Ok

Customer review rating 4.2/5

Eli G. S. Couples - 20/02/2019 AccorHotels certified review

I am still missing credit on my silver card for 2 booking 05/02-07/02 2019 07/02-10/02. 2019

Customer review rating 4.2/5

Anonymous Couples - 12/02/2019 AccorHotels certified review

Good hotel in a great location, friendly and helpful staff. Disappointing that for the most part during our stay both lifts were out of action. Also I was baffled to have a nice tea and coffee selection provided in the room, but no kettle, when i requested one a staff member gave me a large soup pot.

A bit disapointing.

Customer review rating 4.2/5

Anonymous Business - 30/01/2019 AccorHotels certified review

The hotel is at a good location. The Breakfast was good. The overall service was disappointing.

Hotel Security

Customer review rating 4.2/5

Murray B. Solo - 30/01/2019 AccorHotels certified review

Mugged in front of Grand Mercure Hotel Copacabana (6 blocks from my hotel at Arpoador) security heard my cries for help and watched me fight the thieves without offering any assistance or calling the police. He did later ask me how much money was taken. Remarkably, after receiving hard blows from me, the thieves kindly left my hotel key-card, credit card and driver's licence 'in front' of the Grand Mercure Hotel. Police demonstrated little interest beyond asking, specifically, how much money was stolen, in Brazilian currency - I was asked 9 times in total. However, not once was I asked for description of assailants, attire, direction headed. Frankly, the Police seemed disheartened to learn that I kept possession of my I-phone in the scuffle. My conclusion is that local police, tourist police and your hotel security are all complicit in this scheme to mug tourists and split the proceeds.

Great

Customer review rating 4.2/5

Anonymous Friends - 24/01/2019 AccorHotels certified review

Reception staff were very helpful and really friendly. The cleaning staff for the bedrooms were also very friendly, it was a joy bumping into them and chatting. The breakfast service was fantastic the staff in the restaurant area were so nice and friendly. Really enjoyed our stay.

Customer Service at hotel is best of any Accor Property!!!

Customer review rating 4.2/5

Frank O. Business - 21/01/2019 AccorHotels certified review

This is my favorite hotel in Brazil! The location is perfect as you are located between the 2 best beaches and the staff is ready to always help you

excellent location, Victor and Leticia at the reception were so helpful to us!

Customer review rating 4.2/5

A R. I. T. U. Couples - 16/01/2019 AccorHotels certified review

Victor and Leticia were very helpful with us. They are kind and educated. We could not ask for more. My husband suffered stomach's issues and both were so helpful. The hotel location is great, just 5 min walk to copacabana and ipanema beaches. There are nice restos near ipanema streets. The hotel provided beach towels if you prefer going to the beach. Ask for beach towels at reception. Rio is not always very safe, so our suggestions is to leave everything in the box safe and walk copacabana and ipanema beaches with minimum stuff i.e.: sun protector and a credit card...

Dr Benjamin S.

Customer review rating 4.2/5

B S. Solo - 15/01/2019 AccorHotels certified review

It was not a pleasant and satisfactory stay. Albeit I will say though that the restaurant staff were very friendly and accommodating but the food was very limited. The reception staff however, were not the most helpful and did not seem like the know what they were doing. Since my flight from the US arrived in early in Rio, I arrived early in the hotel as well. However, I waited for over 5 hours before I was able to get settled in my room. After 12 noon when guest were checking out, I noticed that new guest were arriving and were able to check in and get accommodated upon arrival while I was there waiting patiently for my room to get ready. It was not until I started to complain about other guest who were being checked in upon their arrival while I have been waiting for over 5 hours. Upon check out, I was also being charged for food items that I did not consume except for ONE bottle of water that my friend drank which I paid for already in advance. Furthermore, I was asked to pay for my breakfast on Friday morning while I was waiting for my room to get ready. Cleaning staff was also very poor because the towels were not clean and the room was not cleaned properly. Overall, I rate this particular hotel for poor customer service. Overall impression is poor customer service bein an Accor Hotel member.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rio de janeiro