Hotel - Mercure Rio de Janeiro Arpoador Hotel
Mercure Hotel Mercure Hotel

Mercure Rio de Janeiro Arpoador Hotel

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4.0/5 861 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
  • Wheelchair access
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All apartments are decorated in a modern style, with a comfortable bedroom, lounge, desk, air conditioning, balcony, fitted kitchen, LCD TV, Wi-Fi Internet, safe and voicemail.

  • 52 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • TV with VCR
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • Pay per view channel(s)
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,699 reviews

Our guest reviews for Mercure Rio de Janeiro Arpoador Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 861 reviews
AccorHotels certified review
Florencia Solo - 29/05/2018
« Comfortable stay and excellent quality »

Everything excellent, from the reception to the services provided by the hotel. All the receptionists are very friendly and helpful. Would stay again without hesitation!

AccorHotels certified review
Raphael D. Business - 22/05/2018
« Pleasant. »

My only complaint is the street noise. Saturday night eas loud and the hotel is on a busy street.

AccorHotels certified review
Alex G. Business - 21/05/2018
« Nice business hotel »

Very nice apartment. Good breakfast.

AccorHotels certified review
T. C. S. Business - 07/05/2018
« Up to satisfaction »

Staff are friendly.

AccorHotels certified review
Chan Solo - 22/04/2018
« Fantastic! »

Hotel staffs were very friendly!

AccorHotels certified review
Shaquille D. Friends - 22/04/2018
« Very good »

Nice place near to the beach and bar

AccorHotels certified review
Josias Families - 20/04/2018
« Great location with a few flaws »

Everyone was friendly but the A/C in the room would turn off halfway through the night, we were not provided any blankets, only sheets which was very uncomfortable and cold. When Josias checked in, they scanned his passport and never gave it back, when the next morning we went to look for it and couldn’t find it we went downstairs and asked and they gave it to us, but we had to go get it, we never received a call or anything to try and return it to us

AccorHotels certified review
Luis Solo - 17/04/2018
« Good and Bad »

I was surprised that you don't have a bell boy to help with the luggage upon arrival. Staff at reception and at breakfast were very nice and service oriented. Quality of the breakfast could be improved (eggs where either too cocked or not hot enough, depending of the time). Room service food (I tried your pizza) could be improved. Cleanliness of the room was not up to Mercure Standards. Bedroom window as well as balcony door did not closed completely. Jacuzzi was not clean and had to ask reception to be cleaned.

AccorHotels certified review
Ash Business - 12/04/2018
« Fantastic »

Very friendly staff & a very good breakfast

AccorHotels certified review
Michael Solo - 08/04/2018
« Not really a Mercure »

The hotel is nice enough, the staff are very friendly and helpful, and the location is fantastic. But for anyone used to Mercure standards anywhere else in the world, it is disappointing, there is no standardisation and it would be better not to use the Mercure name, as it falls well short of what a Mercure should be.

AccorHotels certified review
Alex D. Families - 04/04/2018
« Less than expected »

My room wasn’t available when I arrived around 2:45 pm, even though chec-in time was 2:00 pm.”; got my room around 3:30 pm (I had been flying since the night before at 10:00 pm) The twin room has really small beds, only 80 cm wide (32 inches). I was charged for a second person even though I had made the booking for 2 people (although it appears that was a mistake by Expedia).

AccorHotels certified review
Marc Couples - 03/04/2018
« dissapointing »

Unequipped kitchen utensils, eg..no cutting knife (apparently illegal to offer one) ? !! .No cereal bowls. no salad bowl.. just plate, blunt knife, fork, a cup and a glass...that was it.! We odered the pack which produced an old frying pan that everything stuck to, 2 saucepans, a plastic spoon and a ladel. ! Dirty old blanket on the bed,( they took the duvet away after night one and never replaced it, even after asking every day for it back) On last night a single duvet was given.!! . Had to request toilet paper twice as housekeeping never left any. Pool closed at 5pm. Disgusting fridge..old and dirty. Dangerous exposed wires on dirty AC unit on the terrace. Not to expectations of a 4 star.

AccorHotels certified review
Nena Friends - 02/04/2018
« I'm upset I'm getting bills weeks later »

It was fine. But now I am receiving some kind of bill from your hotel. I paid in advance and when I checked out I asked and got a check out bill.

AccorHotels certified review
Said E. G. Families - 02/04/2018
« Nice holiday »

Great location Very friendly staff breakfast was very good Bed is very comfortable

AccorHotels certified review
Anne Couples - 26/03/2018
« Space, balcony, good breakfast, friendly staff »

We appreciated the separate living room/kitchenette and bedroom. Excellent breakfast, very nice and helpful staff. Thank you for the stand up paddle voucher! The hotel has everything you need for a holiday. Very well situated between Copacabana and Ipanema. Excellent bus connections, taxi station in front, bike hire next door. One wish: could there be small e.g. foldable chairs on the balcony to be able to enjoy the warm evenings?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. I will share your comments with our team. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Sincerely, Adriana Gomes Quality Supervisor

AccorHotels certified review
Anonymous Families - 26/03/2018
« Great location. »

All of my expectations were met. Extremely happy about being given a half day rate for check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Sincerely, Adriana Gomes Quality Supervisor

AccorHotels certified review
Tim H. Solo - 25/03/2018
« Location Location »

This is a good hotel in a great location. Price was very competitive and overall great value. I've stayed here many times. Rooms are spacious/functional. Staff are very responsive/attentive. The only negative is that pool and gym are not really functional - but you've close proximity to the worlds best beaches of Copacabana and Ipanema. It doesn't get much better for the price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. At Mercure Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Adriana Gomes Quality Supervisor

AccorHotels certified review
Ross C. Families - 16/03/2018
« Good »

Clean room the views wasn’t good and there was no hotel bar which I think it would benefit from and there should be sun loungers on the other side where the sun is all day long as the sun does not stay long round the pool. The key card didn’t always work that was annoying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Rio de Janeiro Arpoador. At Mercure Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Adriana Gomes Quality Supervisor

AccorHotels certified review
Viola M. Friends - 12/03/2018
« the staff was very help in all respects and departments »

lovely. all the staff, front desk, breakfast. cleaning was so friendly and willing to help. never a frown or refusal no matter how often we needed help. we especially needed help in translation of language.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. m., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. I will share your comments with our team. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Sincerely, Adriana Gomes Quality Supervisor

AccorHotels certified review
Marjo P. Families - 09/03/2018
« Great location and friendly staff »

We got a great two weeks holiday and stay at your hotel. Hotel in a great location. The staff are very friendly and helpful in every respect. The apartment is just the right size for our family. The breakfast is adequate and tasty. The swimming pool area is small, but very clean and suitable for swimming. The cleanliness of our apartment was handled perfectly, according to our wishes. Special thanks to the reception staff. We prefer to recommend the hotel to family travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for taking the time to tell us about your experience at Mercure RJ Arpoador It was with pleasure that we received your feedback. I will share your comments with our team. Your satisfaction is the best reward for our employees who work daily to deliver a quality service . There is the possibility to say what you think of us at TripAdvisor website! Five minutes are enough to tell everybody about your experience. TripAdvisor website: https://www.tripadvisor.co.uk/Hotel_Review-g303506-d299454-Reviews-Mercure_Rio_de_Janeiro_Arpoador_Hotel-Rio_de_Janeiro_State_of_Rio_de_Janeiro.html Will be a pleasure to welcome you again at Rio de Janeiro. Sincerely, Adriana Gomes Quality Supervisor

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