Hotel - Novotel Vilnius Centre
Novotel Hotel Novotel Hotel

Novotel Vilnius Centre Hotel

4.5/5 1,931 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 159 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Remote control TV
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 5,748 reviews

Our guest reviews for Novotel Vilnius Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,931 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 16/01/2019 AccorHotels certified review
« OK »

Everything is OK. So I'm going to focus on what could be improved: - I really don't like the sink in the bathroom -- its placement incl. the placement of the faucet is so strange compared to other hotels. - It seems your cleaning staff doesn't respect the 'green policy' regarding replacing towels or not. I left my used towels "hangers", which should mean that I did not want them to be replaced. Nevertheless, I came back to my room and saw that they had been replaced. I think it's sad that you don't respect customer's wishes for reusing towels.

Dace T. Business - 15/01/2019 AccorHotels certified review

It was very great. It exceeded my expectations. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dace T., Thank you for reviewing our Hotel. It is always a pleasure to receive positive feedback. I noticed however that your breakfast experience is marked lower compared to other services. Maybe you would like to share with me what went wrong? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eglė Išganaitytė Front Office Manager Assistant

Business - 15/01/2019 TripAdvisor review
« great hotel in the city cientre »

great hotel in the excellent location - close to the main attraction of the old town and the night life (clubs, bars, restaurants); very clean, nice breakfast and the bar, nice and helpful service....

Felix W. Couples - 13/01/2019 AccorHotels certified review
« Location very good. Renovation for rooms needed, furniture not so good. Breakfast room to small »

Breakfast room to small. very crouded to every time. bleak furniture in the rooms.

Ursula C. Families - 12/01/2019 AccorHotels certified review
« Comfortable City Centre hotel »

Overall, our stay was very pleasant. The hotel was well located and well appointed.

G. Families - 09/01/2019 AccorHotels certified review
« Toller Standort »

-

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Alena S. Families - 09/01/2019 AccorHotels certified review

Our family is real fans of your hotels! As we travel a lot – we have already visited your hotels in different cities and we are always very pleased surprisingly comfortable living conditions and professionalism of your staff! Thank you so much for our stay in Novotel Vilnius Center, we have spent unforgettable New Year days with your team! Special Thannks to Monika Atkočiūnaitė for the information provided and for making note in our reservation about the preferences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alena S., Thank you so much for your amazing feedback about your experience in our Hotel! The biggest reward to us is to hear that you are fans of Novotel Vilnius Centre. This really, really means a lot us! Big thank you from Monika Atkočiūnaitė for your wonderful feedback about her services! We hope to welcome you back very soon! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Vladimir Families - 07/01/2019 AccorHotels certified review
« Very nice Novotel. One of the best. »

Friendly and smoothly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir, Novotel Vilnius Centre team is very grateful for your prefect score of your stay in our Hotel. For us is very important that guest leave with great experience! We hope that this will be not the last stay with us and we will have opportunity to welcome you back! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Dina B. Families - 07/01/2019 AccorHotels certified review
« Everythink was good »

Everythink was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dina B., Thank you so much for your time to share you experience about our Hotel. It is a big pleasure to know that your stay was good with us. I noticed that bar experience was rated lower compare to other. I would really appreciate if you could share more detail information about that, because opinion of our guest is very important. Thank you once again and we hope to welcome you back to Novotel Vilnius Centre. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Anonymous Couples - 06/01/2019 AccorHotels certified review
« Miss »

Perfect stay. In one of the themed rooms. Mini bar was not working though. It was not much of a deal for me and my partner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for staying with Novotel Vilnius Centre. Our team will be delighted to know that your stay was great with us! This is very important and a big reward. Regarding your comment about the minibar, next time if you will choose to stay with us again please don't hesitate to contact reception. They would more than glad to help you with that. We hope this will be not the last time with us and we will have opportunity to welcome you back! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

J. T. Couples - 04/01/2019 AccorHotels certified review
« Brilliant hotel for NYE 2018/19 »

First impression was good and I could tell it was in a great location. For the money I paid I expected a decent freeing and more importantly, a decent room... I wasn't disappointed, in fact I got more than I expected. Fast, hassle free check in, even though we arrived late in the evening by friendly staff. Lovely, spacious room with plenty of facilities and a very comfortable bed, clean throughout and a brilliant shower. Bar staff were friendly and helpful and we enjoyed a good number of excellent drinks in comfortable surroundings. For me though, one of the nicest and most impressive features of my stay was the level of contact after I made my booking which made me feel like a valued and welcomed customer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J. T., Thank you for staying with Novotel Vilnius Centre and amazing review! Our team will be happy to know that your New Year stay with us was brilliant! We are glad to hear that you liked your room and amenities. Big thank your for your amazing feedback about our Hotel team. This means a lot to them. We hope to welcome you back soon, because it was a big pleasure to have you as our Guest. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Anonymous Couples - 04/01/2019 AccorHotels certified review
« Could do better »

This is a good hotel but was let down by a few things, at breakfast time you couldn’t cope and things weren’t getting replaced in time! You need to change things no point in just standing watching when we have no cups left no glasses left no orange juice etc. They way you do this you are working harder now smarter! It was very busy but this is no excuse. I asked for orange and was told to take this from the machine he said it’s the same when it’s not as it adds water to it.. no milk on the tables too on the tables we were sitting at! The Staff at reception were nice and helpful some better than others. For 2 days our room did not have any tea or coffee in it we had to ask again and soap?? The room was nice! And the hotel too just a shame you let yourself down on a few things.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your feedback to us about your stay in Novotel Vilnius Centre. We are very sorry to hear that the breakfast did not meet your expectations. We all the time strive to provide the best services. Kindly note that during the busy hours in the breakfast our restaurant team is really trying to do their best and we are sorry if that didn’t exceed your expectations. Each and every day we are trying to be better. Please kindly note that our Hotel is trying to be environment friendly. Before we had juices in packs, but now we are trying to use this juice machine. Because of that machine we don’t waist 5000 juice packets in one month and actually the quality is the same. But if you would like to have fresh juice, you can ask waitresses and they will be gladly to assist you with that. Big thank you from our reception team for your nice comment about them. They will be happy to know that they made your stay pleasant. We are very grateful for your pros but cons, because it is a good way to know what can be improved for your guests. I am remaining with best regards and hoping you will give us opportunity to accommodate you better next time! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Anonymous Friends - 01/01/2019 AccorHotels certified review
« Good stay »

The stay was comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Vilnius Centre. It is always a pleasure to know that our Guests had a good and comfortable stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Vadym Families - 28/12/2018 AccorHotels certified review
« Great »

Very clean and comfortable room. Nice location, super breakfasts, polite staff. Just one point - the size of the room is not enough for 4 persons

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vadym, Thank your so much for the great score of your stay in Novotel Vilnius Centre! Special thank you for your nice comments regarding the cleanliness, breakfast and about our staff! What concerns our rooms, please kindly note our product is standard across the Novotel brand and is designed for comfort and wellbeing of our guests. We have the largest rooms as well in Vilnius compared to any other 4 star hotels. Accept our sincerely apologies if that caused you any inconvenience! Despite that it is a big pleasure that you had a good stay with us and we hope to welcome you back in the future! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Morten B. Business - 27/12/2018 AccorHotels certified review
« Another hotel next time »

AirCon could not be turned off according to reception, which led to constant noise all night long for all three nights. Everything else was good and nice, but I just need my sleep. Stayed at room 926

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten B., Thank you for taking the time to tell us about your experience at the Novotel Vilnius Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Unfortunately the noise that disturbed you in the room was not the air-condition. The noise that you heard was from the main air circulation system for the fresh air, because our Hotels is an 9 high building. This system is not possible to turn off, because it works globally in all rooms. Again we are really sorry that it impacted your stay and opinion about Novotel Vilnius Centre. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Anonymous Business - 27/12/2018 AccorHotels certified review
« Nice and pleaseent »

Quick stop over night in a bussInes trip! Always nice to come

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your time to fill our survey about your stay in our Hotel. It is great that your business stay with us was nice and pleasant! We hope to have an opportunity to welcome you back. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Deividas Solo - 26/12/2018 AccorHotels certified review
« Comfort stay, friendly staff, best location. »

Very friendly staff - helped to get my lost luggage from the airport. Nice cozy room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deividas, We very much appreciate your comments regarding your stay at the Novotel Vilnius Centre. Big thank you for your nice feedback about our staff, this means a lot to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Monika Solo - 22/12/2018 AccorHotels certified review

Everything was great, as usual. The only criticism I have is why plastic cups are used in rooms for hot beverages and not proper tea cups?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monika, We very much appreciate your comments regarding your stay at the Novotel Vilnius Centre. It is always a pleasure to receive positive feedback and we are happy that you had a great experience in our Hotel. Regarding your comment about the cups in the room. Please kindly note that we use paper cups, because our Hotel is trying to be more environment friendly. The cups doesn't need to be washed and can be saved water waist, also the paper cups are made from recycled paper. Thank you once again for your time and staying in our Hotel. Hopefully we will have a chance to have you as our guest again in the future! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Suvi Friends - 21/12/2018 AccorHotels certified review
« Clean and safe hotel with good location. »

Nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suvi, We are very grateful for your time to fill our questionnaire about your stay in Novotel Vilnius Centre. It is a big pleasure to know that you had a nice experience in our Hotel. We are happy that you liked the location, and your stay was comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Greta Paražinskaitė Assistant For Guest Relations

Anonymous Business - 21/12/2018 AccorHotels certified review
« Nice »

Hotel room was nice and the person (Greta) at the reception was superb. Breakfast was medicore and quite often something was missing, like bowls, croissants etc.)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you so much for staying with us again, it is always a big pleasure to see you in our Hotel. I'm glad to know that your stay was pleasant with us.Thank you for your kind words it means a lot to me. Regarding your feedback about breakfast, please kindly note that will share it with our restaurant manager. Also we are open all the time to hear new ideas what can be improved in breakfast. Big thank you once again and we cant wait to welcome you back to our Hotel! Sincerely, Greta Paražinskaitė Assistant For Guest Relations

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