Hotel - ibis budget Hamburg City Ost
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Hamburg City Ost

3.5/5 483 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking (Nearby)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop
    • Hairdressing salon

Leisure and activities

  • Indoor heated pool  (Nearby)
  • Well-being  (Nearby)
    • Sauna
    • Solarium
  • Tennis  (Nearby)
  • Other sports activities  (Nearby)
    • Badminton
    • Bowling
    • Darts
    • Squash court

Catering

  • Breakfast
  • Snack & beverage machine
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Hotel location

Our rooms

  • 148 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Shower
    • Toilets
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
Our rooms fittings
4.2/5 AccorHotels Rating 1,988 reviews

Our guest reviews for ibis budget Hamburg City Ost

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 483 reviews
Lee Business - 13/10/2018 AccorHotels certified review
« Great! »

Free parking was perfect, room was nice and quiet, nice view, and the staff were extremely friendly and polite. A perfect stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEE M., thank you very much for your nice letter. Hope to see you again. Sincerely, Helena Hofmann Manager

Anton K. Business - 03/10/2018 AccorHotels certified review
« Very Good »

Minimalistic but good

Robert A. Business - 18/09/2018 AccorHotels certified review
« Director »

It is very accessable to all...shopping , restaurants and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, thank you very much for your good rating. See you the next time. Sincerely, Helena Hofmann

Business - 07/09/2018 TripAdvisor review
« Affordable accommodation 10 min from the city center »

Excellent hotel with everything basic you need when you're away from home. Clean room. 10 minute walking distance from the subway station Wandsbeker Markt to the hotel, from which it's only 10 minutes to Hamburg Hauptbahnhof.

S. Families - 02/09/2018 AccorHotels certified review

Everything ok. Good Service. Only beds to hard....

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., sehr geehrte Frau S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Hamburg City Ost. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Helena Hofmann

Hre Friends - 26/08/2018 AccorHotels certified review

it was ok.

Anonymous Couples - 19/08/2018 AccorHotels certified review
« Cheap and cheerful »

I know ibid budget is always clean, which it was. I also know they are named “budget” for a reason (eg tiny shower, faulty toilet paper holder, not too comfortable bed & pillows).

Rm Couples - 18/08/2018 AccorHotels certified review
« Dissatisfying Service & Staff »

Sharing feedback brings nothing. Last time I also shared my feedback but didn’t got your response. Firstly, I am coming in this hotel from last 4-5 years . When some of my friends stays with me at night . I book room & pay for 2 person . When I am alone I always book for 1 person . This time was very shocking . My friend want to sit with me in my room 2-3 hours . Receptionist told me that they are not allowed . When they go , I have to pay for second person . It was very strange because She was the same receptionist & earlier she told me nothing . She was very aggressive & misbehaved with me . She told me that she is head of hotel & she can do anything. Please take strict action against her . Secondly, I hanged at the door “ DO NOT DISTURB ” but cleaning staff opens door at around 8 a.m & entered my room . Later I also checked it was hanged properly. NO ONE IN ANY HOTEL IN THE WORLD IS ALLOWED TO ENTER CUSTOMER ROOM WITH DO NOT DISTURB BOARD . How Cleaning Staff Enters my room . ?? This was my last time staying at this Hotel . Request you to take necessary action & please share response to me .

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAJAN M., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City Ost. As I told you while you visited our hotel, the rules in Ibis budget Hotels are: When you go in the room with 2 persons, you have to pay for 2 persons. It is just € 15,-- extra. We do not check the time how long you need with 2 persons in the room. If you do not want to pay for the 2nd person you are heartly invited to meet in the reception area. Our room cleaning staff starts between 8.30 and 9.00 o'clock. Normally they are very careful and do not knock on a door with a "Do not disturb" sign. We are really sorry, if they did not see the sign and knocked on your door and we will talk to them. Sincerely, Helena Hofmann Manager

Anonymous Business - 18/08/2018 AccorHotels certified review
« Clean, friendly, courteous, feels like home. »

This is I believe our 4th year back so it feels like I'm returning "home" each time we come into the lobby. The staff is incredibly welcoming and courteous - Alexander, Francie, Mandy, Hilga, Christian, and the entire staff that takes care of the rooms.

Sean Families - 17/07/2018 AccorHotels certified review
« No frills but clean, comfortable and good location »

We were making a family overnight stay in Hamburg. They room catered for two adults and two children with a bunk above the main bed. We knew what to expect from Ibis so there were no surprises. The room was spacious, sparsely furnished - as expected - but spotlessly clean, and relatively comfortable. The location of this hotel was a plus for us with good travel connections by bus, U-bahn or S-bahn. Friendly welcome by reception staff. We did not have breakfast but everything looked fine (we were meeting family elsewhere)

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEAN, thank you very much for your positive rating. We hope to see you again in our hotel, when you come to Hamburg. Sincerely, Helena Hofmann Manager

Klaus Couples - 29/06/2018 AccorHotels certified review
« Central location with easy access to public traffic »

Friendly staff; easy access to subway & bus. A variety of restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis budget Hamburg City Ost. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Helena Hofmann

Frederick H. Solo - 20/06/2018 AccorHotels certified review
« Very good experience »

As always very positive. Location excellent m

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERICK H., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Hofmann

Anonymous Business - 19/06/2018 AccorHotels certified review
« Nothing to feel bad about - except the WiFi solution that didn't work on two different devices. »

A simple, affordable room close to my venue was what I was looking for. I found one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVER T., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. P.S. The next time we can help you with your WLAN devices. Sincerely, Helena Hofmann

Anonymous Couples - 17/06/2018 AccorHotels certified review
« Sleeping on a plank »

Not enough pillows for 2 people, beds hard as a rock. Wife and I both had severe bday pain after attempting to sleep there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN M., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Hofmann

Barbara Families - 04/06/2018 AccorHotels certified review
« Sink outside the bathroom »

Budget stay Room too small with the sink outside the bathroom Good for 1 person maybe but uncomfortable for 2

Our hotel has responded to the review
Our hotel has responded to the review

Dear yanislava K., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City Ost. I am sorry that your experience did not meet your expectations. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Hofmann

Anonymous Couples - 29/05/2018 AccorHotels certified review
« Good price/quality ratio »

Clean room, mostly very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRITTA D., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Hofmann

Anonymous Solo - 21/05/2018 AccorHotels certified review
« Not as good as I had hoped. »

The food was very good as usual, but the last several nights were quite uncomfortable, because there was no air conditioning. Also, the wifi connection was horrible the first night (the connection kept getting dropped literally almost every minute) but it generally improved on later nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIRCK S., Thank you for taking the time to tell us about your experience at the ibis budget Hamburg City Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Helena Hofmann

Rasmus Families - 01/05/2018 AccorHotels certified review
« Not luxurious, but ok »

The rooms are similar to other Ibis Budget hotels, and the breakfast offers good value for money at 7.50 €. However, the internet connection was malfunctioning, and was for all practical purposes nonexisting which ws a disappointment for us and our kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RASMUS H. J., We very much appreciate your comments regarding your stay at the ibis budget Hamburg City Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Helena Hofmann

Family - 01/05/2018 TripAdvisor review
« Not luxurious, but ok »

We stayed for two nights this time and have been at this hotel three times before. The rooms and the breakfast are similiar to other Ibis Budget hotels. The rooms were clean, and the beds ok. However, the internet connection was not functioning when we were at the hotel which was a disappointment to our kids.

Sinfony Business - 22/01/2018 AccorHotels certified review
« Functional, but fine »

A no-thrills rooms which nonetheless contains all that you need (WC, shower, TV, bed). More space to store clothes would be welcome though - only a tiny little rail with a handful of clothes hangers is present.

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