Mercure Campinas Hotel 4 stars

TripAdvisor rating 4.0/5 1,232 reviews
Mercure Campinas Hotel
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Campinas Hotel

Avenida Aquidaban.400 - Centro
Acesso pela Av. Francisco
Glicério
13026510
campinas
brazil

Tel: +551937337700

Fax: (+55)19/37337707

Contact email

Check-in from 12h00

Check out up to 12h00

  • JD PROENCA/SHOPPING IGUATEMI :   3.42 / 5.78 AV.AQUIDABAN

  • By plane

    VIRACOPOS At 12.43km / 7.72 miles

GPS :-22.91147, -47.056214

Our accommodations

At Mercure, we do everything to ensure you have a fabulous stay with us!

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Apartment

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Apartment on a high floor

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

RESTAURANTE OPERA MORENA

Type of cuisine: Regional

The Opera Morena restaurant serves varied, contemporary cuisine, with regional and international dishes created by Chef Mari Turchetti, and also offers an excellent selection of wines and beers from around the world.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OPERA MORENA

Photo non contractuelle / Strictly non binding

The Opera Morena lobby bar serves a range of national and international drinks, including craft beers, cocktails and traditional Brazilian caipirinhas. Check out our snacks and appetizers menu! Open from 3pm to midnight, and until 11pm on Sundays.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 64 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 30 people

Find out more
Mercure Campinas Hotel Meeting Room

Our guest reviews for
Mercure Campinas Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

6,562 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,232 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Overall stay is good

Customer review rating 4.4/5

Pravin K. Business - 15/05/2019 AccorHotels certified review

The room is clean and the font desk is very helpful

Hello Pravin Thanks for taking the time to do this review. I am happy that we have been able to provide you a lodging with quality and comfort. We will be happy to welcome you again to our hotel. Big hug. Regards, Mercure Campinas Hotel

Decent experience in Campinas

Customer review rating 4.4/5

Anonymous Business - 09/05/2019 AccorHotels certified review

The location is pretty good. The hotel staff are friendly. The facility itself is average or slightly above average. The experience overall was nothing memorable

Hello Ramsay We would like to thank you for taking the time to evaluate us. I am happy that we have been able to provide you a lodging with quality and comfort. We hope to have the pleasure of welcoming you at another opportunity. Big hug. Regards, Mercure Campinas Hotel

Great hotel, but long lines

Customer review rating 4.4/5

Anonymous Business - 01/05/2019 AccorHotels certified review

Mercure in Campinas is a nice hotel, with beautiful rooms and clean spaces. The food is well prepared, and the breakfast buffet is a must. However, the lines for check in and check out tend to be enormous, because there are very few people at the reception and the procedure is long. Overall, the experience was good and I recommend staying with them!

Hello Julia, Thanks for taking the time to make this comment. Our goal is to ensure the satisfaction of our guests offering quality in all services provided. Your comment is extremely important to our improvement process. We hope to see you at the Mercure Campinas again. Big hug. Regards, Mercure Campinas Hotel

Little disappointing

TripAdvisor rating 4.0/5

Paulo A Business - 27/04/2019 TripAdvisor review

I stay at the Mercure Campinas since one year already, and it is worsening its level little by little. Breakfast is just the same, never changes, and rooms are aging. But the real worse is the internet, which simply will not let you work. Just terrible for a hotel meant for business. The only positive is the attentive staff.

Hello Paulo, We are grateful for choosing Mercure Campinas and sharing your review with us. We're sorry we did not meet your expectations. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

Confortable and nice

TripAdvisor rating 4.0/5

Luiz G Solo travel - 23/04/2019 TripAdvisor review

rooms confortable, very good localization, near downtown and easy access to main highways, excellent breakfast. The pool in the roof is not warmed, that means it is useless for long period in the winter and there is no bar service in this roof.

Hello Luiz We are grateful for choosing Mercure Campinas and sharing your review with us. We hope to have the pleasure of welcoming you again in the near future. Big hug. Regards, Mercure Campinas Hotel

Great and relaxing stay

Customer review rating 4.4/5

Roberto E. Couples - 11/04/2019 AccorHotels certified review

Just one night but very good

Olá Roberto, Agradecemos por dispor seu tempo para realizar esse comentário. Ficamos felizes que conseguimos proporcionar-lhe uma hospedagem com qualidade e conforto. Esperamos poder revê-lo no Mercure Campinas novamente. Grande abraço. Atenciosamente, Gerência Mercure Campinas
Customer review rating 4.4/5

Anonymous Business - 11/04/2019 AccorHotels certified review

It was a quiet and acceptable stay, without any troubles.

Hello Gustavo, Thank you for choosing Mercure Campinas. I am happy that we have been able to provide you a lodging with quality and comfort. We hope to see you at the Mercure Campinas again. Big hug. Regards, Mercure Campinas Hotel

Excelente!

Customer review rating 4.4/5

Anonymous Business - 29/03/2019 AccorHotels certified review

Especial!

Olá Patricia, Agradecemos por dispor seu tempo para realizar esse comentário. Esperamos ter o prazer de recebê-la novamente em um futuro próximo. Grande abraço. Atenciosamente, Gerência Mercure Campinas

Not that good

Customer review rating 4.4/5

Guilherme C. Business - 25/03/2019 AccorHotels certified review

The room was not good and the service (cleaning) not also

Hello Guilherme Thanks for taking the time to do this review. We regret that we did not manage to present our usual service standards during your stay. We will be happy to welcome you again to our hotel. Big hug. Regards, Mercure Campinas Hotel

Great Service from a great hotel :).

Customer review rating 4.4/5

Anonymous Business - 11/03/2019 AccorHotels certified review

This was my second time staying in Mercure and it felt like home. The staff were friendly as always and even remembered my name.

Hello Angela, We would like to thank you for taking the time to evaluate us. Your opinion is a very important reference to maintain the quality standard of our services. It is very pleasant to know that we are doing a good job and serving our guests in the best way. We will be happy to welcome you again to our hotel. Big hug. Regards, Mercure Campinas Hotel

Good experience

TripAdvisor rating 4.0/5

Sihave72 Solo travel - 28/02/2019 TripAdvisor review

Hotel with very good structure. Modern room, good and clean bathroom and nice common areas. Breakfast with a good variety. Service could be better... although that wouldn´t influence negatively my return.

Hello Thanks for taking the time to make this comment. With the vision of the guest we can adapt and improve our services even more. We look forward to seeing you again next time. Big hug. Regards, Mercure Campinas Hotel

Why paying a premium for Mercure when you have a better service with Ibis ?

Customer review rating 4.4/5

Ac Business - 17/02/2019 AccorHotels certified review

Hello, I'm used to accor hotels. I very often go to ibis in France that in my opinion presents an excellent price / quality ratio. This time i decided to pay the premium and go to Mercure instead. I'm clearly dissatisfied. Here are the reasons : - I did the online check-in before arriving but no special lane was planed for the "already checked-in client". On top of that, i still had to fill some forms and it took a long time to the front office employee to pass again my credit card (already filled during the check-in online so what's the point ?) and to enventually give me my room key. - In the online check-in form i asked to get a quiet room, i was given a room facing the highway... - In order to use the elevator, we need to use our room card. The sensor was not working properly and it was needed 3 , 4, 5 or more trials to make it work. very frustrating - Regarding the breakfast : The "warm" dishes in the restaurant were put on a warming plate with a minimum heating power. Everything was cold, two mornings in a row. - Regarding the restaurant : too much heavy and junk food on the menu. What about more salads ? Every dish doesn't have to come with a pound of cream, a pound of cheese and two pounds of meat ! - Regarding the service at the restaurant : a disaster ! Most of the time we were just several clients to be served at the same time but it was so slow ! Taking ages to get the dish to arrive and what is really annoying is that the staff is not focusing at all. I had several times to get up to go get them and ask something. - The wifi in my room was barely working I was happy to try a level above ibis among accor hotels group but it's a pure disapointment. I don't know if it is this hotel in particular, but i don't really want to try again Mercure Hotel.

Hello Antoine, Thanks for taking the time to do this review. Each point mentioned will be directed to each coordinator where the mentioned points are related. We regret that we did not manage to present our usual service standards during your stay. We regret that this point event has compromised your experience with us. Please accept our sincere apologies for any inconvenience caused. Big hug. Regards, Mercure Campinas Hotel

sem agua pro banho, sem internet (no water on shower, no internet)

Customer review rating 4.4/5

Antonio Business - 12/02/2019 AccorHotels certified review

I am extremely dissatisfied with this stay. I am gold member and use to go to many different Accor hotels (Rio, Campinas, Lima, Santiago, etc). I stay in Mercure Campinas at least 10 times every year. This time I was disappointed that the internet was not working. I could not get a connection most of time, and when I could connect, it was not working. I though that it could be because I was on the last room (far from the elevator) but my colleagues told me they had the same issue. To make things worse, there was not water for a bath at 5:30 AM. It started with a very weak flow and then the water stopped coming. The bellboy said that they had an issue with the pump and they had to restart it, but I think it is unacceptable that there is no proper maintenance or a backup system. The most important things are a bed, shower and internet, and this hotel failed 66% of that.

Hello Antonio, Thanks for taking the time to make this comment. We regret that we did not manage to present our usual service standards during your stay. This has already been passed to the maintenance department and I believe that there has already been the concert concerning the points cited. We hope to see you at the Mercure Campinas again. Big hug. Regards, Mercure Campinas Hotel

Pretty good

Customer review rating 4.4/5

Eduardo Solo - 12/02/2019 AccorHotels certified review

Mostly nice except for a defective phone on the desk. Nice staff.

Olá Eduardo, Agradecemos por dispor seu tempo para realizar esse comentário. É muito prazeroso saber que estamos fazendo um bom trabalho e atendendo os nossos hóspedes da melhor forma. Será um prazer recebê-lo novamente em nosso hotel. Grande abraço. Atenciosamente, Gerência Mercure Campinas 295/5000 Hello. Thanks for taking the time to make this comment. It is very pleasant to know that we are doing a good job and serving our guests in the best way. We will be happy to welcome you again to our hotel. Big hug. Regards, Mercure Campinas Hotel

Room is clean, service is okay, breakfast is boring, Employee English is poor, International credit card transaction process should be enhanced.

Customer review rating 4.4/5

X. Y. Business - 07/02/2019 AccorHotels certified review

Employee is hospitality, provided great helps to make me stay comfortable.

Hello Y., Thank you for choosing Mercure Campinas. We regret that we did not manage to present our usual service standards during your stay. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

good

Customer review rating 4.4/5

Gislaine Business - 07/02/2019 AccorHotels certified review

My stay was good.

Hello Gislaine, Thank you for choosing Mercure Campinas. We were happy to know that we had a good stay at our hotel. Your opinion is a very important reference to maintain the quality standard of our services. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

Great hotel

Customer review rating 4.4/5

M. Business - 04/02/2019 AccorHotels certified review

Good food, great staff and pretty clean.

Hello João Thank you for choosing Mercure Campinas. We were happy to know that we had a good stay at our hotel. Your opinion is a very important reference to maintain the quality standard of our services. We look forward to welcoming you again. Big hug. Regards, Mercure Campinas Hotel

Is was very good

Customer review rating 4.4/5

Cecília C. Business - 31/01/2019 AccorHotels certified review

I felt comfortable and welcomed.

Well located hotel

TripAdvisor rating 4.0/5

226richw Friends getaway - 30/01/2019 TripAdvisor review

Stayed for 1 night. Arrived around 10am after a 10 hour flight. Friendly welcome. Was able to check in straightaway. Room was nice. Good shower. Located 15 minutes away from a large supermarket, free zoo within 5 minute walk. Lots of restaurants nearby. Safe location. Slept really well. Would stay again.

Olá. Estamos gratos por escolher o Mercure Campinas e compartilhar sua avaliação conosco. Esperamos ter o prazer de recebê-lo novamente em um futuro próximo. Grande abraço. Atenciosamente, Gerência Mercure Campinas

COmfortable as usual

TripAdvisor rating 4.0/5

Paulo A Business - 21/01/2019 TripAdvisor review

Good price performance ratio, breakfast is very nice and with many choices. Staff is very attentious to our needs. Good selection of craft beers at the bar. Shower is excellent and I believe the location is very convenient.

Hello Paulo, First of all thank you for sharing your review with us. We were happy to know that we had a good stay at our hotel. Your opinion is a very important reference to maintain the quality standard of our services. It is very pleasant to know that we are doing a good job and serving our guests in the best way. We hope to have the pleasure of welcoming you at another opportunity. Big hug. Regards, Mercure Campinas Hotel
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