Hotel - Mercure Sao Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Paulista Hotel

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4.0/5 731 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter  (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs.The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

  • 154 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • Crib on request
    • Computer
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,445 reviews

Our guest reviews for Mercure Sao Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 731 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Maria C. D. A. M. Solo - 16/02/2018

It was really awesome! Very cozy and amazing rooms!

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Maria Carolina M., Boa tarde, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

AccorHotels certified review
Rao S. Business - 10/02/2018
« MR »

Friendly front desk staff and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rao Koteswara S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Tatsuhiro Y. Business - 03/02/2018
« no problem »

no problem overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso Assistant Manager

AccorHotels certified review
Q. Business - 01/02/2018
« Good location, pretty basic room, good breakfast, slow service »

Good location downtown ideally located next to main boulevard. Rooms, especially bathroom can improve ( no USB connection, bathroom cleanness) . Busy breakfast room with large choices but only one cofee machine. Service at bar is slow and not so friendly. Limited gym and no pool are borderline offering . In Comparison with Mercure Europe, global standard is below average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso Assistant Manager

AccorHotels certified review
Taciana Families - 17/01/2018

My Experience was wonderfull. Perfect localization, wonder staff, clear beds e rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Sra Taciana R., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista . Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la novamente. Atenciosamente, Rosilene Weisshaupt Mercure SP Paulista 11…

AccorHotels certified review
Kristian Business - 16/01/2018
« Atende todas as expectativas »

Ótima!

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Christiano P. Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista . Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo novamente. Atenciosamente, Rosilene Weisshaupt Mercure SP Paulista 11…

AccorHotels certified review
Ricardo D. M. Families - 10/01/2018

Helpfull staf

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Ricardo M., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo novamente. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

AccorHotels certified review
Oscar A. Solo - 25/12/2017
« Otimo »

Reconfortante

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Oscar a. Filho, Bom dia, Agradeço imensamente seus comentários referentes a sua hospedagem no Mercure São Paulo Paulista . Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero o seu retorno em breve. Feliz 1018!! Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

AccorHotels certified review
Anonymous Business - 13/12/2017
« Clean Room »

Breakfast is good and location is also very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shigueru K., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Ana S. Solo - 12/12/2017
« Great staff and perfect location. »

The room had all I could need, as per standard of the Mercure brand. The staff in this hotel though was particularly kind, and I felt very welcome. The location is amazing, I felt safe walking on foot around the hotel and the proximity to Paulista Avenue ensured that I was both entertained and well provided for. The breakfast was one of the best I have had while staying in a Mercure, everything was fresh and delicious, even if the options were not as numerous as others. Even with a large number of people eating, there was never any empty container or tray, plates and cups and glasses were plenty and spotless, no dirty plates left on the table for more than a couple of minutes after a guest left, and the environment was generally warm and pleasant. There were some minor issues with the room - a bed side lamp was not working properly, and the door got stuck at times (room 708), but neither of these caused me any grief or problem, and I slept very well. I could not hear any noise from the street, and the curtains were effective in blocking the city lights. I did not hear any noise from other guest rooms either, so it all felt very appropriately private. Check-in and check out process were both very fast and pleasant. I have no complaints about anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Carolina S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Luiz F. Business - 11/12/2017
« Met all my expectations »

Absolutely great. Nothing to complain, really. Fast check-in, everything was perfect in the room, great breakfast and very helpful staff when I needed them. Would definitely come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luiz F. Garcia P., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Svitlana Business - 11/12/2017
« High Quality Service »

Everything was taken care of duly, the staff was friendly and always helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svitlana S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Carlos H. S. Business - 07/12/2017
« great solid business hotel experience »

Excellent service, great staff, the only thing I would like is better food for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Roberto Hernandez S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Abraham Business - 04/12/2017
« Nice and confotable »

The Staff was nice and polite, my room was always clean, breakfast hot and good taste. The only thing was the air conditioning, sometimes my room was too cold some other times was too hot... but only that..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abraham Hernandez M., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Anonymous Couples - 04/12/2017
« Awful customer service »

Dirty room (bathroom floor was never cleaned, we had a dead bug on our floor during all the stay), abandoned fitness area (no towels, no water), bad staff attitude (all seem to be angry and stressed, do not respond when greeted etc)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Urte J., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Joyce Business - 02/12/2017

It was only a rest stop for one hour

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joyce Elaine K., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Joseba C. Business - 29/11/2017
« Could have been better! »

When Check-In at 8.30am on Sunday morning I asked whether a room could be ready for me , the girl on the counter, without checkIng my Accor status, simply told me that rooms would be ready at 10am, but I could pay for half a day if I wanted to take room before. Quite expensive for 1.30 hours, and Hard to listen to this , specially the way it was said, for a traveller that was exhausted after a 10 hours flight! The reason I am staying at the Mercure is that we used to have a similar treatment at a nearby hotel, maybe it is time to change again?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseba C., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Daniel Business - 27/11/2017
« Good location but poor service »

Easy to access form paulista. Rooms are well maintained. But the staffs were not ready to provide good quailty of services. House maid did not see the sign hanging on the door, saying do not distrub. You have to prepare yourself to welcome some unknown people coming into your room withour your permission, even in the very early morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kundeuk K., Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Paulista Hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

AccorHotels certified review
Richard Business - 27/11/2017
« Good location and satisfactory hotel »

This hotel is one block from Avenida Paulista, at the heart of Sao Paulo's commercial district. This is a safe area with a lot to do within walking distance. The hotel was comfortable, if uninspiring. The receptionist greeting me was unhelpful to the point of being rude, but otherwise the service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso / Sub Gerente

AccorHotels certified review
Jenny Business - 25/11/2017
« Pretty good hotel »

The person that helped me with the check in, was extremely friendly. The first meal was pretty good, the second was not that much, the bread was old. The person during the check out was ok. He didn’t like I asked for separate bills even though it was just 4 bills.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenny Elizabeth Cortes G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

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