Hotel - Mercure São Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Paulista Hotel

4.0/5 841 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 259.00 BRL Non member rate
From 259.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
See all services

Our rooms

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs.The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

  • 154 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 8,316 reviews

Our guest reviews for Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 841 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Javier Couples - 22/11/2018 AccorHotels certified review
« It was a really good experience, but old facilities (bathroom really 90's) »

It was a really good experience, but old facilities (bathroom really 90's). Consider a retrofitting on the aisle of the 8th floor, as well as the bathroom. The room was really good, but the TV was really small. I would expect at least 49" for a Mercure. Lighting isn't good at all. The desk space is really good with the bed ahead. Breakfast, OMG! I felt in Argentina with those croissants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Javier Esteban S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Robert U. Couples - 16/11/2018 AccorHotels certified review
« A very welcoming, comfortable hotel and staff. »

Excellent staff. Helpful and courteous. Good food, especially the breakfast buffet and evening buffet when available. Room staff particularly good. No complaints. Only comment is that the hotel rooms are beginning to show their age, but everything worked! Can highly recommend this hotel for comfort, staff and value for money. Also, ideally located for visiting the city of Sao Paulo. Would definitely consider returning. Well done and thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert U., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Fs Business - 16/11/2018 AccorHotels certified review
« Great value for money »

All was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Filippo S., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Luis A. Business - 10/11/2018 AccorHotels certified review
« First stay in Brasil - Good! »

This is my first trip to Brazil, and to Sao Paulo; and after flying for 14 hrs, a good rest was needed! The check in process was right and fast, the staff was very corteous and ready to help. The room was comfortable, nice size with the TV well located, although the programs were mostly in portuguese. The bed is adequately soft for a good rest, but the pillows didn't help. The water pot was convenient, able to have a cup of tea anytime. The location is so convenient, walking distance to many places in the city. Definitely will book here in my next visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis A. O., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Marina T. Couples - 09/11/2018 AccorHotels certified review
« nice n' simple »

as expected

Our hotel has responded to the review
Our hotel has responded to the review

Sra. Marina t., Bom dia Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-la em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Jaime Business - 06/11/2018 AccorHotels certified review
« A long business trip in a well located hotel »

The hotel is well located near of the most important streets of Sao Paulo. The rooms are well equiped and you have all the necessary to enjoy your business trip. I recommend this hotel for short trips to Sao Paulo for long trip it turns difficult. I spent almost 2 month in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime R., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager

Julio V. Couples - 04/11/2018 AccorHotels certified review
« Normal experience »

The normal seems normal, the atendants were not very helpful. Every day in the early morning (7am) someone from the staff tried to enter the room while we were sleeping, that was very disturbing.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Julio V., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista . Peço desculas pelo ocorrido e tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços e prevenir futuras ocorrências. Espero ter a oportunidade de melhor serví-lo num futuro próximo. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Zian G. Couples - 02/11/2018 AccorHotels certified review
« Very comfortable »

Good service ,nice waiter and manger well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zian G., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager

Janaina B. Business - 01/11/2018 AccorHotels certified review
« Fantastic location »

The location is fantastic! The staff is very helpful and friendly and the room is clean and comfortable. I recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janaina B., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager MERCURE SÃO PAULO PAULISTA

Leonardo Business - 31/10/2018 AccorHotels certified review
« Good experience »

I don't like the room. Because the big bed and small room with a table in the back.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Leonardo P., Bom dia Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Tacilene Business - 30/10/2018 AccorHotels certified review
« Falta de cortesia por parte dos atendentes. »

DESAGRADAVEL

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Tacilene, Muito obrigada pelo seu tempo em responder o questionário sobre a sua hospedagem no Mercure SP Paulista e nos contar sobre sua experiência. Saiba que seu comentário será repassado a nossa equipe, a fim de identificar melhorias em nossos serviços. Esperamos recebê-la em breve novamente, Atenciosamente, Julia Belviso Sub Gerente 11… MERCURE SÃO PAULO PAULISTA

Th Business - 30/10/2018 AccorHotels certified review
« Wonderful experience, stylish, excellent service »

n/a

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas H., We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso Assistant Manager

Leonardo Families - 16/10/2018 AccorHotels certified review
« Pleasant »

Hotel is ok, bathroom needs some refurbishment, other than that it was as expected. Web site wasn't working for reservation, I had to call to get mine, this needs improvement as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonardo, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso - Assistant Manager

Nauman S. Business - 12/10/2018 AccorHotels certified review
« Business Hotel »

Good size room, good wifi, delicious breakfast. The pizza ordered from room service at night was really very bad in taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nauman S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you again very soon. Sincerely, Julia Belviso - Assistant Manager

Lucio G. Business - 10/10/2018 AccorHotels certified review
« Why do you still have that annoying key system?? »

It's the second time I stay at Mercure Paulista this year. I thought the "key problem" (the key would stop working after some days) was fixed but it was exactly the same. I had to change my key 3 times in one week. The staff was very helpful but I could feel they were as frustrated as me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucio G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope to welcome you again. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Droenna Couples - 10/10/2018 AccorHotels certified review
« Enjoyable stay »

We enjoyed our stay and found the hotel was in an excellent location for all that we had planned. We had a spacious room and liked the fact we could make some tea or coffee. The staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Diana A. Business - 21/09/2018 AccorHotels certified review
« Confortable »

The breakfast, facilities and the cleanness is good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Barbara J. Business - 21/09/2018 AccorHotels certified review
« Mrs. »

I love the location of the hotel and its size. The staff are friendly and helpful. Always clean with great breakfasts an suppers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso - Assistant Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Quite nice business hotel »

Location is very convienient, Staff very friendly and speaking good English (not a rule in south america). Internet connection was good and stable (better than average I had in other Sao Paulo hotels) Some more detailed comments: - breakfast was good quality though variety of choices could be improved. Coffee from Nespresso machine was ok, but the standard one was not very good - iron + ironing board I requested were delivered quickly and without any issues, but there is no convienient place in the room to use it - only place to connect it is at the desk, and this area lacks the space. The good place to put it just when one enters a room (where place for suitcase is) lacks electricity access. - air conditioning - was working, but I had a lot of problems setting it up to good temperature, if it was turned on it was much too cold, regardless if set to 20 or 24 degrees. It was not summer so not that big of an issue. - light sources in the room - PLEASE put some bigger light source above the desk. The small flexible lamps that can be bended towards the bed are horrible, for the desk use (nothing to shield the light source so it doesn't shine directly at the eyes/face), and the lamps on the wall due to construction give ok amount of light to see the room, but not enough for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysztof Z., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11.3372,6802

Clovis Business - 26/08/2018 AccorHotels certified review
« Only another hotel in this world »

Very helpful front desk but a hotel in need urgent renovations. Old carpets (dirty look) and furniture that should already be changed a long time and, moreover, the air conditioning does not work and insignificant toilet amenities....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clovis K., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 259.00 BRL Non member rate
From 259.00 BRL Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates