Hotel - Mercure São Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure São Paulo Paulista Hotel

4.0/5 824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Dry cleaning / Ironing
  • Porter  (Nearby)

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

The Mercure São Paulo Paulista hotel offers guests renovated rooms featuring air conditioning and contemporary decor. We offer two levels of comfort: Standard Rooms and Superior Rooms, perfect for all your needs.The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

  • 154 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Telephone
    • Direct dial telephone
    • Baby bed
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,979 reviews

Our guest reviews for Mercure São Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nauman S. Business - 12/10/2018 AccorHotels certified review
« Business Hotel »

Good size room, good wifi, delicious breakfast. The pizza ordered from room service at night was really very bad in taste.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nauman S., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope welcome you again very soon. Sincerely, Julia Belviso - Assistant Manager

Lucio G. Business - 10/10/2018 AccorHotels certified review
« Why do you still have that annoying key system?? »

It's the second time I stay at Mercure Paulista this year. I thought the "key problem" (the key would stop working after some days) was fixed but it was exactly the same. I had to change my key 3 times in one week. The staff was very helpful but I could feel they were as frustrated as me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucio G., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and we hope to welcome you again. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Droenna Couples - 10/10/2018 AccorHotels certified review
« Enjoyable stay »

We enjoyed our stay and found the hotel was in an excellent location for all that we had planned. We had a spacious room and liked the fact we could make some tea or coffee. The staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anne, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Diana A. Business - 21/09/2018 AccorHotels certified review
« Confortable »

The breakfast, facilities and the cleanness is good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julia Belviso - Assistant Manager MERCURE SÃO PAULO PAULISTA

Barbara J. Business - 21/09/2018 AccorHotels certified review
« Mrs. »

I love the location of the hotel and its size. The staff are friendly and helpful. Always clean with great breakfasts an suppers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Barbara, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julia Belviso - Assistant Manager

Anonymous Business - 17/09/2018 AccorHotels certified review
« Quite nice business hotel »

Location is very convienient, Staff very friendly and speaking good English (not a rule in south america). Internet connection was good and stable (better than average I had in other Sao Paulo hotels) Some more detailed comments: - breakfast was good quality though variety of choices could be improved. Coffee from Nespresso machine was ok, but the standard one was not very good - iron + ironing board I requested were delivered quickly and without any issues, but there is no convienient place in the room to use it - only place to connect it is at the desk, and this area lacks the space. The good place to put it just when one enters a room (where place for suitcase is) lacks electricity access. - air conditioning - was working, but I had a lot of problems setting it up to good temperature, if it was turned on it was much too cold, regardless if set to 20 or 24 degrees. It was not summer so not that big of an issue. - light sources in the room - PLEASE put some bigger light source above the desk. The small flexible lamps that can be bended towards the bed are horrible, for the desk use (nothing to shield the light source so it doesn't shine directly at the eyes/face), and the lamps on the wall due to construction give ok amount of light to see the room, but not enough for work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krzysztof Z., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11.3372,6802

Clovis Business - 26/08/2018 AccorHotels certified review
« Only another hotel in this world »

Very helpful front desk but a hotel in need urgent renovations. Old carpets (dirty look) and furniture that should already be changed a long time and, moreover, the air conditioning does not work and insignificant toilet amenities....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clovis K., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Shivani M. Couples - 21/08/2018 AccorHotels certified review
« Satisfactory »

Staff was friendly and helpful but bathrooms are not up to standard. Good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shivani M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again Sincerely, Rosilene Weisshaupt General Manager 11…

Mario C. Business - 20/08/2018 AccorHotels certified review
« Good value for lodging for business, some improvements could be made »

Staff was excellent, very attentive as usual. I enjoy staying here and probably will in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario Ernesto C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Andres C. Business - 19/08/2018 AccorHotels certified review
« Excellent! »

Great as usual. Great service, friendly atmosphere and close to good places to visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis Andres C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Nina B. Business - 13/08/2018 AccorHotels certified review
« Fantastic location! »

Comfortable rooms, friendly staff and perfect location. I recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Janaina B., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Anonymous Business - 13/08/2018 AccorHotels certified review
« Room was clean, space comfortable, only issue was getting the room to the right temperature »

Every one very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louise Belair M., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Gottlieb Business - 02/08/2018 AccorHotels certified review
« good »

It was good but it needs improvements.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gottlieb P., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Stefano Business - 30/07/2018 AccorHotels certified review
« good hotel »

Rooms are fine. Breakfast is outstanding. The Gym can be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano C., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and I hope to receive you again. Sincerely, Rosilene Weisshaupt General Manager 11…

Solo travel - 19/07/2018 TripAdvisor review
« Weekend in SP »

A clean and comfortable hotel in good proximity to Ave Paulista. Not up to the usual Mercury standards, fairly old and run down common areas but the price / value for money reflected this. The staff were very helpful and friendly with great spoken English. The heating didn’t work in my room but I was provided with a small portable one. Overall I would recommend to those on a budget. A pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear travismcgrath, Thank you for your kind remarks and comments. I will be sure to go over all of them with my team. I hope to be able to receive you again. Best regards,

Rebecca Business - 09/07/2018 AccorHotels certified review
« Clean hotel, nice people »

It was perfectly file. It's basic but clean. Staff is great. Thiago was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca O., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Diego Solo - 06/07/2018 AccorHotels certified review
« So far, the best stay »

The staff was very kind and make me feel very welcome like never before. The room I stayed was very good. Certainly I’ll consider staying in this hotel in the future when I come back to São Paulo.

Our hotel has responded to the review
Our hotel has responded to the review

Sr. Diego C., Bom dia, Agradeço por ter respondido a nossa pesquisa sobre a sua hospedagem no Mercure São Paulo Paulista. Tenha certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Espero poder recebê-lo em breve. Atenciosamente, Rosilene Weisshaupt Gerente Geral 11…

Tamir Business - 05/07/2018 AccorHotels certified review

I had a nice time in your hotel. Location is great and very nice employees

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamir O., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

Sam O. Business - 04/07/2018 AccorHotels certified review
« Ants, ants. »

staffs were kind and helpful but there were ants in the room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sam O., Thank you for taking the time to tell us about your experience at the Mercure São Paulo Paulista Hotel At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosilene Weisshaupt General Manager 11…

Keshab Families - 02/07/2018 AccorHotels certified review
« We are very satisfied. »

The staff are very helpful. Hotel is very clean. Location of the hotel is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bella Cruz V., We very much appreciate your comments regarding your stay at the Mercure São Paulo Paulista Hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosilene Weisshaupt General Manager 11…

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