Hotel - Mercure Sao Paulo Paulista Hotel
Mercure Hotel Mercure Hotel

Mercure Sao Paulo Paulista Hotel

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4.0/5 709 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check in from 8am
  • Dry cleaning / Ironing
  • Porter  (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 154 comfortable, spacious and air-conditioned apartments benefit from the following services: Wi-Fi broadband Internet access, safe, minibar, voicemail, cable TV and room service.The hotel has apartments adapted for people with reduced mobility, no-smoking apartments and a laundry service.

  • 154 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 9 connecting rooms
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Telephone
    • Crib on request
    • Computer
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,027 reviews

Our guest reviews for Mercure Sao Paulo Paulista Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 709 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Abraham Business - 04/12/2017
« Nice and confotable »

The Staff was nice and polite, my room was always clean, breakfast hot and good taste. The only thing was the air conditioning, sometimes my room was too cold some other times was too hot... but only that..

AccorHotels certified review
Anonymous Couples - 04/12/2017
« Awful customer service »

Dirty room (bathroom floor was never cleaned, we had a dead bug on our floor during all the stay), abandoned fitness area (no towels, no water), bad staff attitude (all seem to be angry and stressed, do not respond when greeted etc)

AccorHotels certified review
Joyce Business - 02/12/2017

It was only a rest stop for one hour

AccorHotels certified review
Joseba C. Business - 29/11/2017
« Could have been better! »

When Check-In at 8.30am on Sunday morning I asked whether a room could be ready for me , the girl on the counter, without checkIng my Accor status, simply told me that rooms would be ready at 10am, but I could pay for half a day if I wanted to take room before. Quite expensive for 1.30 hours, and Hard to listen to this , specially the way it was said, for a traveller that was exhausted after a 10 hours flight! The reason I am staying at the Mercure is that we used to have a similar treatment at a nearby hotel, maybe it is time to change again?

AccorHotels certified review
Daniel Business - 27/11/2017
« Good location but poor service »

Easy to access form paulista. Rooms are well maintained. But the staffs were not ready to provide good quailty of services. House maid did not see the sign hanging on the door, saying do not distrub. You have to prepare yourself to welcome some unknown people coming into your room withour your permission, even in the very early morning.

AccorHotels certified review
Richard Business - 27/11/2017
« Good location and satisfactory hotel »

This hotel is one block from Avenida Paulista, at the heart of Sao Paulo's commercial district. This is a safe area with a lot to do within walking distance. The hotel was comfortable, if uninspiring. The receptionist greeting me was unhelpful to the point of being rude, but otherwise the service was good.

AccorHotels certified review
Jenny Business - 25/11/2017
« Pretty good hotel »

The person that helped me with the check in, was extremely friendly. The first meal was pretty good, the second was not that much, the bread was old. The person during the check out was ok. He didn’t like I asked for separate bills even though it was just 4 bills.

AccorHotels certified review
Fernando Couples - 24/11/2017
« Good! »

I had an amazing time in your hotel. Congratulations for the 50 years of the Accor. Live long and prosper.

AccorHotels certified review
Mr. B. D. Families - 12/11/2017
« Mr. B. G D. »

Excellent service from check-in, during stay and check-out. Very comfortable rooms, excellent breakfast.

AccorHotels certified review
Fr Couples - 07/11/2017
« Wonderful return visit to the Mercure Paulista »

My husband and I had a wonderful stay at this hotel. We stayed here last year and were so impressed that we rebooked it for this year as well. As we were celebrating our 35th anniversary, we received a very lovely room upgrade, a bottle of champagne and chocolates. We felt very special and honored. The front desk staff always seem very pleasant and helpful. They greet you warmly and make you feel welcome. The breakfast staff is always scurrying around keeping all the offerings full. The fresh fruits were very sweet. The pastries were delicious. And the Nepresso coffee hit the spot in the morning. All in all, this is a very competent hotel that can't be beat. It also enjoys a great location one block off of Paulista Avenue and a few blocks straight up from the GRU airport shuttle bus.

AccorHotels certified review
Rach Business - 02/11/2017
« Good experience overall »

Quick check in and room service, slow check out and complimentary WiFi was shut off as I checked out, making it very difficult to order an Uber.

AccorHotels certified review
Antonio D. A. Couples - 31/10/2017
« fds do rock »

agradavel e surpreendente

AccorHotels certified review
Tracey Business - 30/10/2017
« Everyone at the hotel is very helpful. »

From check-in to check-out my 2 week stay was great. I always felt at home when I returned in the evening.

AccorHotels certified review
Andres C. Business - 26/10/2017
« Excellent! »

Nice place, Excellent attention.

AccorHotels certified review
Vinicius D. S. Couples - 25/10/2017
« Very Satisfied »

Well trained staff, the hotel is well maintained and comfortable, up to my expectations for a Mercure Hotel. I was offered all the amenities and benefits for being a Silver LeClub member, which I had forgotten, so this made me feel special. Fast Check-in and Check-out worked well! I was pleased that my car got asked to the Valet by the front desk, which saved me a couple of minutes. Sound insulation inside the room could be improved. Bathroom remodeling should also be considered. Great cost / benefit for the discount rate I paid, but full rate customers may expect more.

AccorHotels certified review
Dena Business - 22/10/2017
« Great staff, ok room »

My stay was pretty good,but the last few days I would walk I to my room and smell sewage. I finally was able to see that the drain beside my toilet had toilet paper and water coming up out of it along with a really terrible smell. This was my second time staying here and I had no other problems, but the sewage backing up in my bathroom was really gross.

AccorHotels certified review
Constantine D. Solo - 19/10/2017
« Constantine d. »

I left some clothes in my room and they mailed them to me the next day thanks

AccorHotels certified review
Anonymous Business - 15/10/2017
« Very good »

Generally, very nice experience

AccorHotels certified review
Nauman S. Business - 12/10/2017
« Nice Hotel, Comfortable Stay »

Check-in was quick. Room was claean. Wifi quality is good. Variety and quality of breakfast was good. Quality of Pizza order in the room was below average. Need to improve it.

AccorHotels certified review
Js Business - 27/09/2017
« Correct »

Very nice. Got upgraded to a room with a huge balcony that had no furniture. Last day I had no big towels.

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