Mercure Santo Andre Hotel 4 stars

TripAdvisor rating 4.0/5 466 reviews
Mercure Santo Andre Hotel
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Hotel extras

  • We have Wedding Night and romantic package, contact us!

  • We are a pet-friendly hotel. 1 pet is permitted per room, for a daily charge of BRL 50.00

  • Rooms for parents with children are available. Please consult our rates and conditions.

  • Meet our Burger Fast from November 23rd to December 09th.

  • Looking for somewhere to enjoy happy hour? Our wonderful space boasts a fantastic menu.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)

Hotel location

Mercure Santo Andre Hotel

Avenida Industrial 885
Terreo
09080510
santo andre
brazil

Tel: +551149797900

Fax: (+55)11/49797904

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 25km / 15.54 miles

  • By plane

    GUARULHOS At 46km / 28.59 miles

  • By car

    ANCHIETA At 6km / 3.73 miles

  • By train

    ANCHIETA At 9km / 5.59 miles

  • By train

    ESTACAO SANTO ANDRE At 1.5km / 0.93 miles

GPS :-23.644905, -46.536171

Our accommodations

There is only one word to describe the 126 apartments - charming.

Standard Room with a double bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior room, with 2 Single size Beds

  • Max. number of persons: x2
  • Area: From 28
  • Views: City side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room with a double bed

  • Max. number of persons: x2
  • Area: From 28
  • Views: Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Adapted Standard Room with a double bed

  • Max. number of persons: x2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

VARANDA DO PARQUE

Type of cuisine: International

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VARANDA DO PARQUE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 243 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more
Mercure Santo Andre Hotel Meeting Room

Our guest reviews for
Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,068 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

466 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Great service and great breakfast!

Customer review rating 4.4/5

John M. Business - 13/04/2019 AccorHotels certified review

The front desk was very helpful and even loaned me an adapter as I had brought the wrong one. There were many options for breakfast and the food was fresh. A great environment!

Dear John William M., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Good service and nice staff

Customer review rating 4.4/5

Jonas Business - 11/04/2019 AccorHotels certified review

Great breakfast

Dear Jonas L., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

A comfortable place to stay

Customer review rating 4.4/5

A M. Business - 10/04/2019 AccorHotels certified review

Very good. The front office staff were helpful when I emailed a question regarding nearby shopping.

Dear Andrewryan M., We are so happy because you are here with us every now and then, in addition, we are glad about you warming comment. It is a pleasure for us to serve you, we hope you get back soon. Thank you very much, regards. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Nice hotel, nice location

Customer review rating 4.4/5

Anonymous Business - 05/04/2019 AccorHotels certified review

Good stay

Dear Daniel R., Thank you again for staying here with us, we are very happy about it. We are glad because you could feel our services and our warming services, just you know, everything you need during your stay here our people is prepare to do it. thank you on more time and have a wonderful week, see yo next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Great..very clean and the staff were great

Customer review rating 4.4/5

Anonymous Friends - 04/04/2019 AccorHotels certified review

As above. I was very satisfied with the hotel. Very clean and quiet.

Hi Dear Mr. B., We are very glad because you stayed here in our hotel, and we are happy because you let a warming comment regarding it. We hope you always have a reason to stay here again. We wish you all the best, have a wonderful week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

lower performance than during previous stays

Customer review rating 4.4/5

Anonymous Business - 04/04/2019 AccorHotels certified review

Obviously less employees (nobody in restaurant during breakfast), only one rather slow person at reception desk, it took me 30 minutes to check out. Cleaning and maintenance worse, support in shower broken, black spots in shower. Paper bags of previous guest still in the room. no kleenex in box in bathroom.

Dear Christoph G., I am very disappointed about your experience on your last stay, as you stay many times here you could see that is not our quality of service. We have a meting with our team about everything you said bellow, and we hope next time you stay here you feel any improvement about it. We hope to see you again, that will be a pleasure to receive your booking, have a good week, and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

spotless

Customer review rating 4.4/5

Rafael J. W. Business - 28/03/2019 AccorHotels certified review

everything worked out perfectly well, from the check in to the check out.

Hi dear Rafael Jaen w., We are very glad, because you stay on more time here, and thank you about your comment, because this is motivation to our team. They work very hard to impress all our guests, we hope to do it every time you stay here. Have a wonderful week and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

booking, check-in, room

Customer review rating 4.4/5

Erivelto B. Couples - 20/02/2019 AccorHotels certified review

Easy and quick to book, same about check-in and the room was comfortable and clean.

Olá Sr. Erivelto, Somos muitos agradecidos por ter escolhido nosso hotel, e ter dedicado tempo em nos avaliar. Nós realmente nos importamos com o conforto e a cordialidade com todos nossos hóspedes, esperamos que sempre possa se sentir como em sua segunda casa. Desejamos uma excelente semana, e até a próxima hospedagem. Abraços, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Amazing

Customer review rating 4.4/5

Anonymous Business - 17/02/2019 AccorHotels certified review

Very pleasant

Dear Orlando P., How exciting to have you here always with us, and thank you in advance for telling us about your stay. It is that we want, make all our guests pleased, it is one of our goals, we hope to see you soon. Have such a wonderful week, and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

A little too basic for me

Customer review rating 4.4/5

Paul Business - 10/02/2019 AccorHotels certified review

It was ok. Sanitation could be better but I understand this is largely outside the control of the hotel. Iron and ironing board in the room would have been useful. I don’t like having to request these. International sockets and USB charging ports should be standard in all rooms these days.

Dear Paul S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
Customer review rating 4.4/5

Anonymous Families - 05/02/2019 AccorHotels certified review

Staff was very helpful especially considering we were unable to speak any Portuguese only English

Dear Amanda Carol J., We very happy about your comment regarding your stay here wih us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Rergards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Comfortable Experience

Customer review rating 4.4/5

Sla Business - 31/01/2019 AccorHotels certified review

The hotel is nice, beds are comfortable, a/c is ok (one room was better than another). The restaurant was out of several things we tried order. Front desk staff is very friendly.

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem reported at restaurante and prevent future occurrence. We appreciate your sharing your concerns, and hope to see you back soon. Sincerely, Patricia Xavier Gerente Geral / General Manager

The best place to stay in the region

Customer review rating 4.4/5

Ricardo Couples - 03/01/2019 AccorHotels certified review

Very nice hotel in a very well located area.

Dear Mr. Ricardo, We appreciate very much your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Xavier Gerente Geral / General Manager

Disastrous Check out process

Customer review rating 4.4/5

Luiz M. N. Couples - 26/12/2018 AccorHotels certified review

I have booked the hotel via the website hotels.com and unfortunately during the check in the desk attendant told me that the reservation wasn't in his system. We filled the paperwork and he said that should be fine to verify by the checkout. I had on my iphone all the paperwork from hotels.com with the reservation number and all the good stuff. During the check out process, again, they could not find the reservation and they were asking me to ring the site. I did and I lost almost 45 minutes on the check out desk trying to connect the attendant from the hotels.com with the local attendant. Finally, the hotels.com gave the local attendant a credit card number to charge the room and I left the hotel. I understand that this is likely to be a problem with Hotels.com, but as a customer the hotel is translating a problem between these agencies back to the me, which made me very annoyed with the process. You need to create proper communication channels with these companies if you would like to accept and publish your hotel on their website to handle these problems quickly. The desk attendant said they always have problems with these agencies (booking, hotels.com), which is odd, because I have been using the site hotels.com for 10 years without a single problem across EMEA and Latin America. Again, I appreciate the problem might be with Hotels.com and this created a horrible customer experience. Reception was great, very clean hotel, perfect room, but it doesn't help all the positive aspects if the check out is a complete disaster. This is a feedback from a customer that works in some level on a quality/experience process for a end user/customer at my work.

Olá Sr. Luiz Gustavo, Agradecemos ter-nos dedicado parte do seu tempo para nos escrever sobre sua estada no Mercure Santo Andre Hotel. Ainda que a prestação de serviço não tenha atendido parte de suas expectativas. No Mercure sempre trabalhamos incansavelmente para prestar a melhor qualidade de serviço em todas as hospedagens; assim, a sua opinião é para nós fundamental. Asseguramos que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações de nossos serviços. Mais uma vez, somos muito gratos pelos seus comentários e esperamos reconquistar a sua confiança, em uma próxima hospedagem. Esperamos vê-lo brevemente, tenha uma excelente semana. Abraços, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

All was fine.

Customer review rating 4.4/5

Anonymous Business - 18/12/2018 AccorHotels certified review

Room is becoming a little worn, but not bad.

Dear Luther Willian J., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
Customer review rating 4.4/5

Rafael J. W. Business - 05/12/2018 AccorHotels certified review

Pleasant

Dear Rafael W., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time you can book a couple bed, so you can enjoy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Top

Customer review rating 4.4/5

Rafaella Business - 18/11/2018 AccorHotels certified review

Espetacular

Olá Sra. Rafaella, Agradecemos os seus comentários e por se hospedar no Mercure Santo Andre Hotel. Foi com prazer que recebemos as suas opiniões. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

So amazing

Customer review rating 4.4/5

Anonymous Business - 15/11/2018 AccorHotels certified review

My experience was good, but I probably change the breakfast menu for some days

Dear Brenda A., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we are taking measures to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Satisfaction

Customer review rating 4.4/5

Anonymous Business - 12/11/2018 AccorHotels certified review

Good hospitality More variety of hot meal for breakfast would be nicer to visitors. It was fixed and limited every day.

Dear Shigeo S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Room was clean staff was courteous

Customer review rating 4.4/5

Anonymous Business - 10/11/2018 AccorHotels certified review

Very good - no issues

Dear John Jacob F., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
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