Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

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4.0/5 438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Crib on request
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,180 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Andressa Business - 17/11/2017
« Confortable »

The room was really comfortable and with good lighting and a relaxing environment. The TV was not working though, it was with a sleep timer and it turned off every 30 - 60 seconds. It was information to the front-desk and they said they would inform the maintenance department.

AccorHotels certified review
Steve Business - 17/11/2017
« Nice accommodations and morning meal. »

Real good

AccorHotels certified review
Omar L. Business - 15/11/2017
« Confortable estancia. »

Agradable.

AccorHotels certified review
Rosana C. Families - 15/11/2017
« They are very profaction. »

A very good experience, there are friendly and professional the service it's great. The hotel is very clean and the food was delicious.

AccorHotels certified review
Dw B. Business - 13/11/2017
« Very good, however the food was a little underwellming for breakfast. »

Stayed 5 nights Sunday 11-5 to Friday 11-10. Hotel was clean and people were very nice.

AccorHotels certified review
Maik K. Business - 12/11/2017
« Perfect »

Comfortable

AccorHotels certified review
Jon Business - 04/11/2017
« Excellent, comfortable, no hassles. »

Great stay. No suggestions.

AccorHotels certified review
Anonymous Business - 01/11/2017
« Average hotel with friendly & helpful staff. »

Room was very clean and AC kept me comfortable. There was no iron in the room but was provided promptly when requested. Hotel staff -- front desk, housekeeping, doormen, morning breakfast staff -- were all very friendly and helpful. Restaurant/bar staff in the evening was slow to acknowledge us, slow to get our orders, slow to get orders to us once made, and delivered incorrect food orders.

TripAdvisor review
983kristianl Business - 29/10/2017
« Best hotel in the area. »

Very nice hotel. Service, food, cleaning, all good. A nice park at the back of the hotel. A BIG shopping mall across the street. Close to everything! I stayed for two weeks, enough time to se the good and bad. Only complaint i might have is the acustics in the area where they serve food. Echoes to much. Normaly it's OK, but when it gets crowded, it's a litle over the top for me. A couple of days, i decided to eat elsewhere due to this. Could be me being over sensitive.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Dear Guest, We really appreciate your comments on this web site, in the future not too long, we will have a better place for you to stay at the Restaurant in our hotel, otherwise, we would like to thank you again for sharing it with us. We wish you an excellent week, and we hope to see you soon! Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

AccorHotels certified review
Kristian L. Business - 28/10/2017
« Good service. »

Service, room, cleaning, all good. Acustics in the lower areas, where brekfast is served, are terrible though. Most times it's OK, but if there is a crowd, it gets litle to much. (Hence the 9/10) I love the hotel, a big mall just across the street. A big park behind the hotel. Perfect!

AccorHotels certified review
Nestor T. Business - 24/10/2017
« Great »

Clean room all the time, everything in place, friendly service, good breakfast Overall good

AccorHotels certified review
Anonymous Business - 20/10/2017
« Excelent »

Pleasant

AccorHotels certified review
Fernando Business - 17/10/2017
« Very satisfied with the service and accomodations »

Very nice hotel, well located, good service, breakfast, etc. Will definitely go back to stay there

AccorHotels certified review
Mauricio N. Families - 09/10/2017
« Everything went well »

Very comfortable bed and wonderful room service

AccorHotels certified review
D. F. Business - 30/09/2017
« Very comfortable hotel »

A nice hotel in a convenient location for my work. My only issue is that the points for my loyality card do not seem to be credited yet (I am not sure if this is normal or not).

AccorHotels certified review
Vdm Business - 28/09/2017
« Good location with shopping center, park, restaurant and bar »

Almost everything as expected, services at Mercure level. Some negative points: Windows are sealed, it would be nice to have some fresh air, however this would be very difficult to change. Breakfast could be emproved; especially bread is small and heavy The minibar is checked in the morning around 8.15-8.30 even on Saturday and Sunday.

AccorHotels certified review
Rodrigo Business - 28/09/2017
« very nice accommodation »

The accommodations are so good....in general it's a very good hotel

AccorHotels certified review
Andersonc Couples - 04/09/2017
« Great service and installations »

I was staying in another hotel in Santo André facing several issues and decided to move in the middle of the night to Mercure. Best decision ever... I should have stayed there from the beginning. The room was clean and cozy, staff is very friendly and helpful, parking is fast (delivery and pick up) and price is fair. I would strongly recommend Mercure for people that wants to stay in Santo Andre. You will not find a better experience for sure.

AccorHotels certified review
Vic Business - 15/08/2017
« Mercure Hotel Santo Andre »

Good

AccorHotels certified review
Anonymous Business - 14/08/2017
« Good »

Very good and sympathetic contact with Mercure people.

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