Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

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4.0/5 448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 197.10 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check in from 8am
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Crib on request
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,437 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 448 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 18/04/2018
« Good place to stay »

The hotel is very organized, it is placed in a good location, the only problem I constantly have is when my wife needs to use the hair dryer, the one who is fixed on the bathroom wall is not a good equipment, she always have problems to use it. Other than that we don't have any problem.

AccorHotels certified review
Deepak S. Business - 07/04/2018
« Extra money charged »

Hi, I booked from booking.com and the breakfast was free. While leaving, the Hotel charged me for the breakfast also. So, kindly give me back my extra charged money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deepak Sharma, Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About your reservation on "Booking" always there are 2 options one with breakfast included and other with breakfast optional, on this case your reservation is with no breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Antonio D. Business - 02/04/2018
« Extremamente satisfeito »

All services very good. People very kind and courtesy. Kitchen very good and food made very professional. Cleaness of the hotel and the rooms very well done. Keep the service and I that have the Gold card will be your guest forever.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Antonio, Para nós é sempre um prazer recebermos seus comentários calorosos, pois isso nos motiva, nos faz aplicar ainda mais com todos nossos hóspedes, principalmente sendo fidelidade Accor. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Ying Business - 30/03/2018
« Clean and Spacious but could be better »

The hotel room is clean and it is convenient for the hotel to be located opposite a shopping mall. The hotel could make it better if the room is equipped with an iron and ironing board. It will also be good to have a coin laundry machine in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Zhen B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Alessandro Business - 13/03/2018
« Business trip »

Quite good. Staff very nice and high competent. Room required an overhault

Our hotel has responded to the review
Our hotel has responded to the review

Dear alessandro v., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Randallw. Business - 10/03/2018
« It was...just ok, I will look for alternatives when I return »

The positives first: Friendly, helpful staff - always ready with a smile for guests. Check in/Check out process was simple and reasonably quick. Housekeeping did a good job of cleaning room and keeping it stocked. Suggested areas for improvement: Breakfast (except for dessert cake types) was the same every day - no variation Only ate dinner in the restaurant one night - it was terrible, overly salted meat and processed hamburger were really, really bad. The AC unit was turned off by housekeeping every day, so it took several hours to get the room down to a reasonable sleeping temperature. The beds, which are so important for a travelers rest and well being - were the hardest I've ever experienced. I literally dreaded going to bed at night, and slept only a few hours each night. I woke up throughout the night and had sore back and hips daily. Overall, the difficultly I experienced with the beds is going to be the reason I do not return to this hotel. I hope that you will consider upgrading your bedding. Your future guests will thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy Wilson, Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Anonymous Business - 26/02/2018

very good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Robson, Agradecemos os seus comentários e por se hospedar no Mercure Santo Andre Hotel. Foi com prazer que recebemos as suas opiniões. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Randall H. Business - 24/02/2018
« Sales Mgr »

I normally stay at a Mercure hotel in Brasil because of the satisfaction. I know what to expect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy H., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Jaime Business - 08/02/2018
« Great Staff, Hotel and Services »

From the minute I arrived I was pleased to know that the front desk and restaurant staff has employees who understand and speak the English language which in Brazil, unfortunately is not common.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jaime Oscar R., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. That is our way to serve all our guests, making improvement specially Languages, we are very glad you felt it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

TripAdvisor review
Business - 07/02/2018
« Great hotel stay »

Excellent! Nice place to stay with no hassles - effortless, and breakfast was excellent in terms of selection! staff not well versed in English but hey tits Brazil, and we worked it out perfectly! taxis available as well as Uber with friendly people

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, Thank you very much for sharing your comments, and your stay with us, we are working very hard to improve our services, this is a motivation to our team, and make sure that we will share with all hotel team. We hope to see you soon, and have a wonderful week. Regards, Evandro de Andrade Coord. de Recepção

AccorHotels certified review
Anonymous Business - 05/02/2018
« Nice Clean Hotel »

People were friendly, room was nice and quiet. The food at the restaurant was not the best but OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephane P., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Mark N. Business - 28/01/2018
« Well located hotel for business visits »

Great staff, rooms are serviceable, breakfast great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mark! Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us despite the confusion in the check-in. We are sorry you were late and missed breakfast. We look forward to hosting you again in the future to regain your trust! Sincerely, Letícia

AccorHotels certified review
Luis Business - 22/01/2018
« Nice staff and nice facilities »

The staff really made my stay enjoyable. Everyone was very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Luis! Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us. It's a joy to see your praise for our team. We look forward to hosting you again in the future! Sincerely, Letícia

AccorHotels certified review
Ed Business - 16/01/2018
« Not bad »

It would be better if the treadmill could work more than 2min without stopping...

Our hotel has responded to the review
Our hotel has responded to the review

Olá Edmilson! Muito Obrigada por escolher o Mercure Santo André! Obrigada também por responder nossa pesquisa! O problema com a esteira já foi solucionado. Desculpe-nos não termos atingido sua expectativa justo nesse período de festas. Esperamos conquitar sua confiança em uma próxima oportunidade. Atenciosamente, Leticia Souza

AccorHotels certified review
Wil Families - 09/01/2018
« Fair room but needing renovation »

Great staff and service. Price of items in the minibar slightly expensive. Room is fairly good, but bathroom is needs renovation and so does it the room ceiling close to it. Apparently the humidity caused some mold that makes the room to smell not too good.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. L.! Muito Obrigada por escolher o Mercure Santo André! Obrigada também por responder nossa pesquisa! Já infomei o dpto responsável pela manutenção em relação a umidade. Realmente, os aptos finais 11 sofrem nessa época de umidade. Já coloquei observação em seu perfil, em sua próxima hospedagem, prefira pelos aptos próximos ao elevador, finais 05 ou 06. Esperamos revê-la em breve! Atenciosamente, Leticia Souza

AccorHotels certified review
Ricardo Couples - 29/12/2017
« Very comfortable and well located hotel »

It was a very pleasant experience. The hotel is very well located close to a shopping mall and a nice park with easy access to main roads. The staff was very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ricardo S., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Daniel G. Business - 18/12/2017
« Room ok, bartender slow »

The stay was not too bad. The room was ok but not 100% clean - a cap of a drink bottle laid in the corner when I checked in and was still sitting there when I checked out. So I guess the housekeeping was not too busy cleaning my room. The bartender / service was very slow on two nights as well. One night it took me more than 20 minutes to order my drink and get the check.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel G., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

AccorHotels certified review
Denis F. Business - 11/12/2017
« Nice and quiet location »

Nice, Clean, Good services and people, quiet and convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis F., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time, we will reserve a a room under 7th floor, for you to have a nice and quiet room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

TripAdvisor review
Business - 11/12/2017
« Mercure Santo Andre Hotel »

Very good room, where the appropriate acoustic insulation and the confortable bed give you a nice sleep. The service is also very good, with special attention to the front desk and the breakfast service.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Claudio Lapa, We really appreciate your comments on this web site, we hope to see you very soon, and we wish you a merry Christmas and a Happy New year! Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

AccorHotels certified review
Gerry Business - 10/12/2017
« Great employees Gret food »

I enjoyed the helpful professional staff. I thought the food was exceptional. I was disappointed in the fitness center. One Treadmill was out of service. The other Treadwell was sporadically malfunctioning. I could not get my daily workout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerald G., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

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