Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

4.0/5 465 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 229.00 BRL Non member rate
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,929 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 465 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ricardo Couples - 03/01/2019 AccorHotels certified review
« The best place to stay in the region »

Very nice hotel in a very well located area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ricardo, We appreciate very much your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patricia Xavier Gerente Geral / General Manager

Luiz M. N. Couples - 26/12/2018 AccorHotels certified review
« Disastrous Check out process »

I have booked the hotel via the website hotels.com and unfortunately during the check in the desk attendant told me that the reservation wasn't in his system. We filled the paperwork and he said that should be fine to verify by the checkout. I had on my iphone all the paperwork from hotels.com with the reservation number and all the good stuff. During the check out process, again, they could not find the reservation and they were asking me to ring the site. I did and I lost almost 45 minutes on the check out desk trying to connect the attendant from the hotels.com with the local attendant. Finally, the hotels.com gave the local attendant a credit card number to charge the room and I left the hotel. I understand that this is likely to be a problem with Hotels.com, but as a customer the hotel is translating a problem between these agencies back to the me, which made me very annoyed with the process. You need to create proper communication channels with these companies if you would like to accept and publish your hotel on their website to handle these problems quickly. The desk attendant said they always have problems with these agencies (booking, hotels.com), which is odd, because I have been using the site hotels.com for 10 years without a single problem across EMEA and Latin America. Again, I appreciate the problem might be with Hotels.com and this created a horrible customer experience. Reception was great, very clean hotel, perfect room, but it doesn't help all the positive aspects if the check out is a complete disaster. This is a feedback from a customer that works in some level on a quality/experience process for a end user/customer at my work.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Luiz Gustavo, Agradecemos ter-nos dedicado parte do seu tempo para nos escrever sobre sua estada no Mercure Santo Andre Hotel. Ainda que a prestação de serviço não tenha atendido parte de suas expectativas. No Mercure sempre trabalhamos incansavelmente para prestar a melhor qualidade de serviço em todas as hospedagens; assim, a sua opinião é para nós fundamental. Asseguramos que serão tomadas as medidas necessárias com vista à melhoria da qualidade das prestações de nossos serviços. Mais uma vez, somos muito gratos pelos seus comentários e esperamos reconquistar a sua confiança, em uma próxima hospedagem. Esperamos vê-lo brevemente, tenha uma excelente semana. Abraços, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 18/12/2018 AccorHotels certified review
« All was fine. »

Room is becoming a little worn, but not bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luther Willian J., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Rafael J. W. Business - 05/12/2018 AccorHotels certified review

Pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael W., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time you can book a couple bed, so you can enjoy it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Rafaella Business - 18/11/2018 AccorHotels certified review
« Top »

Espetacular

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sra. Rafaella, Agradecemos os seus comentários e por se hospedar no Mercure Santo Andre Hotel. Foi com prazer que recebemos as suas opiniões. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 15/11/2018 AccorHotels certified review
« So amazing »

My experience was good, but I probably change the breakfast menu for some days

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brenda A., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, we are taking measures to improve our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 12/11/2018 AccorHotels certified review
« Satisfaction »

Good hospitality More variety of hot meal for breakfast would be nicer to visitors. It was fixed and limited every day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shigeo S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 10/11/2018 AccorHotels certified review
« Room was clean staff was courteous »

Very good - no issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Jacob F., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Veronica Business - 26/10/2018 AccorHotels certified review

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronica Oliveira Linhares M., It is always a pleasure to have you here in our hotel, and we hope every time you come to Santo André you stay here with us. You told us to improve our services " beverages" could you be more specific? we would like to know your opinion. We hope to see you soon, have a nice week. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Y. Business - 22/10/2018 AccorHotels certified review
« Good achievement of standard services »

Sufficient for one / two day stay, but for longer stay it is not comfortable enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Coskun Y., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. We are glad because you dedicate part of your time to evaluate us, here we really care about our guests preferences to make all the stays more unique. Here we act with our heart, next time you stay with us, we hope you feel it. Have a nice week, and we hope to see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 12/10/2018 AccorHotels certified review
« Good service »

Available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel H., We are very glad about your stay at Mercure, here we really care about our guests, one of our goal is to succeed all the expectations of our guests. We hope you always get a reason to stay here with us, here we listen to all our guests opinion, we are sorry about we did not give you your welcome drink, but be sure that measures will be taken, to improve it. We wish you a very nice week, and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Laila Business - 30/09/2018 AccorHotels certified review
« The hotel met the expectations. Good accommodation and bathroom. »

I liked that breakfast was early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laila P., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 28/09/2018 AccorHotels certified review
« Perfect stay »

Nice hotel - good location - great service - excellent reaturant - great breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christian D., First of all, we would like to thank you in advance, because you stay here on more time, and everything was OK during your stay. Here we really care about all our guests, we are always prepared to listen any suggestion of your. Now we wish you a very nice week, and we hope to see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Shawn C. Business - 26/09/2018 AccorHotels certified review
« Straight forward business hotel »

Room clean and functional, minibar prices reasonable, breakfast not as good as several years ago when I stayed here [selection and quality down]

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shawn Lincoln C., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Be sure that we are going to take several measures to improve our breakfast buffet, you had stayed here so many times, we thank you for sharing it. We would like you come back here as soon as possible, for us it's a pleasure to have you with us. Have a wonderful week, and see you next time. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Maria L. M. Business - 24/09/2018 AccorHotels certified review
« BUsiness Trip »

Excellent quality of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Marcos S. Couples - 17/09/2018 AccorHotels certified review
« i enjoy »

like the breakfeast. room is clean and shower is good too. i liked and will stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dear Marcos s., We are very happy because you had stayed with us, and we are more than happy because you had dedicated part of your precious time to evaluate us. We hope every time you come back to visit Santo André, you stay here with us, it always a pleasure to have you here, even if you are at work or at leisure. We wish you a very nice week and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Holger Business - 03/09/2018 AccorHotels certified review
« Fully satisfied. »

I was very satisfied with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holger S., We are very excited about your comments, and we are very glad also because you stay here one more time. You know, here we try to make all the stays as comfortable as possible, any time you need something during your stay count on us, dialling #9. We wish you a wonderful week and see you next stay here. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Carlos Business - 30/08/2018 AccorHotels certified review
« otims »

tranquila e confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Carlos, Estamos muito felizes que já é a segunda vez que se hospeda em nosso hotel, e ainda mais felizes por ter dedicado parte de seu precioso tempo em nos avaliar. Saiba que aqui nós queremos que todos nossos hóspedes se sintam bem acolhidos e bem recebidos sempre, e saiba que queremos ouvir as opiniões de todos. Desejamos uma excelente semana e esperamos vê-lo em breve. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Ladysunshine Business - 24/08/2018 AccorHotels certified review
« It was pleasant »

It was pleasant. The rooms were clean and the staff was great. I just wish there was a pool or hot tub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Necarla G., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

José R. Business - 20/08/2018 AccorHotels certified review
« Estadia. »

Excelente.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. José R., Vimos que é a primeira vez que se hospedou em nosso hotel, e estamos muito felizes que gostou de nossos serviços. Quanto ao serviço de taxi, tem um ponto em frente ao hotel 24h por dia e se não tiver algum carro o hotel chama e cerca de 10 min. chega um veículo. Esperamos que volte a se hospedar aqui mais vezes, e que seja sempre uma maravilhosa experiência. Desejamos uma excelente semana e até breve. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

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