Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

4.0/5 458 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,713 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 458 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Holger Business - 03/09/2018 AccorHotels certified review
« Fully satisfied. »

I was very satisfied with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Holger S., We are very excited about your comments, and we are very glad also because you stay here one more time. You know, here we try to make all the stays as comfortable as possible, any time you need something during your stay count on us, dialling #9. We wish you a wonderful week and see you next stay here. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Carlos Business - 30/08/2018 AccorHotels certified review
« otims »

tranquila e confortavel

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. Carlos, Estamos muito felizes que já é a segunda vez que se hospeda em nosso hotel, e ainda mais felizes por ter dedicado parte de seu precioso tempo em nos avaliar. Saiba que aqui nós queremos que todos nossos hóspedes se sintam bem acolhidos e bem recebidos sempre, e saiba que queremos ouvir as opiniões de todos. Desejamos uma excelente semana e esperamos vê-lo em breve. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Ladysunshine Business - 24/08/2018 AccorHotels certified review
« It was pleasant »

It was pleasant. The rooms were clean and the staff was great. I just wish there was a pool or hot tub.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Necarla G., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

José R. Business - 20/08/2018 AccorHotels certified review
« Estadia. »

Excelente.

Our hotel has responded to the review
Our hotel has responded to the review

Olá Sr. José R., Vimos que é a primeira vez que se hospedou em nosso hotel, e estamos muito felizes que gostou de nossos serviços. Quanto ao serviço de taxi, tem um ponto em frente ao hotel 24h por dia e se não tiver algum carro o hotel chama e cerca de 10 min. chega um veículo. Esperamos que volte a se hospedar aqui mais vezes, e que seja sempre uma maravilhosa experiência. Desejamos uma excelente semana e até breve. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Andrew M. Business - 18/08/2018 AccorHotels certified review
« A comfortable place to stay »

Room, service, restaurant were all very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Ryan M., It is a huge pleasure receiving you to stay at our hotel, and we really appreciate the affection having dedicated some of your valuable time in evaluating us. This shows us that we are on the right track, seeking more and more to exceed the expectations of all our guests. We want you to receive our warmest welcome and whenever you come to Santo André stay here with us. We wish you a great week! Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 30/07/2018 AccorHotels certified review
« Very pleasant staff, room were spacious, breakfast was good »

Enjoyed staying at Mercure. I had trouble getting the treadmill to work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles Gregory D., We are very happy about your comments and your stay at the Mercure Santo Andre. It is always a pleasure to receive positive feedback. About our treadmill we always let it off, because we are saving energy, but thank you for sharing that, so that we can improve our services. We wish you such a wonderful week, and we hope to see you very soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 22/07/2018 AccorHotels certified review
« The hotel and guests rooms were good, but the gym is lacking. »

The staff was great and the facility is clean and well maintained, but the gym leaves a lot to be desired. Working out while traveling is important to me, and I had a lot of issues with the treadmills in the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul K., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope next time you stay with us, do not hesitate to contact our team to help you anything you need about our gym. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Gopinath M. Business - 14/07/2018 AccorHotels certified review
« Need to improve Amenities like SPA, Swimming pool, better restrauant facility »

Need to improve Amenities like SPA, Swimming pool, better restrauant facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gopinath M., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Bárbara F. Couples - 03/07/2018 AccorHotels certified review
« great time »

all good. delicious breakfast. friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara Telles F., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. We hope to see you soon here, for us is very important to receive feed back from our guests, because our team is working very hard to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Marian P. Friends - 03/07/2018 AccorHotels certified review
« Friendly and helpful staff, Beautiful accommodations »

Hotel is very clean, staff is courteous and helpful. Breakfast always had different treats and it was a pleasant surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian P., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. It is so wonderful receiving feed back from our guests, for our team it is very important, because they are working very hard to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Paulo M. Families - 30/06/2018 AccorHotels certified review
« Excellent alternative to stay in Santo Andre »

This hotel is very well located at a nice park where you can go for a walk, play, etc - on the other side of the street you will find a shopping center. Surprisingly, the street is not busy/noisy. Very nice atmosphere at the hotel lobby, good service, nice room and great breakfast. Nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo M., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. Its wonderful to receive good feed backs from our guests, we just want you to know that we do everything to make all the stays as comfortable as possible, one of our target is to make you feel like in your second home. Thank you on more time, we hope to see you soon. Have a nice week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Moises Friends - 29/06/2018 AccorHotels certified review
« I was satisfied because all my extra needs were taken care of »

I missed the microwave we found in mercury guarulhos .apart from that everything went smoothly

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Moises, Estamos muito felizes em receber sua hospedagem e sua avaliação. O conceito de nosso hotel não é igual a um apartment hotel que possui microondas, mas oferecemos os mesmos serviços e conforto. Esperamos que sempre que vier a Santo André, possa se hospedar em nosso hotel, queira receber nosso caloroso abraço de toda nossa equipe, e desejamos uma excelente semana. Até breve, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Maria L. M. Business - 25/06/2018 AccorHotels certified review
« Business Trip »

Excellent experience. It was a intense trip, with a lot of work. I enjoy it the relax at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L M., We are very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. Thank you for choosing our hotel, this is our way to serve all the guests, we try every time to make all the best for everybody to feel as comfortable as possible. We hope to see you here again, and we wish you a very nice week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Mark Business - 25/06/2018 AccorHotels certified review

My stay was pleasant. I did however encounter one issue. My TV stopped working half way into my stay. I called the front desk and they sent someone to fix it. After looking at the cable box for several minutes, he motioned to me that he would be right back and left. He never returned and my TV did not work for the remainder of my trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet part of your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our team is very well trained and we are trying very hard to make all the best for all the stays of our guests to feel welcome with a nice stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Antonio Business - 11/06/2018 AccorHotels certified review
« Great service »

Great service by all personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Antonio S., Estamos muy contentos por alojarse en nuestro hotel e por contestar esta evaluacíon. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Muchas gracias una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Cordiales saludos. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Robson P. Business - 11/06/2018 AccorHotels certified review
« Very Comfortable »

breaskfast is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robson Pablo Sobradiel P., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. Thank you very much about your breakfast comment, our team they work to improve it very hard, and it is a stimulation to them, we hope you feel every time you stay here like in your second home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Abel T. Business - 29/05/2018 AccorHotels certified review
« good »

goo, but the fridge was noisy at nigth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abel T. S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Wim Business - 23/05/2018 AccorHotels certified review
« Good hotel, with nice ambiance »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willem D., We are very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon, and next time you visit Santo André in our country, stay in our hotel. Kindly Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Paulo G Couples - 23/05/2018 TripAdvisor review
« Hotel is great, bar not so much »

Hotel was up to the Mercure standard in terms of cleanliness, and courteous staff members. However, the bar had few cocktail options and the person attending it on a Friday night clearly did not know how to prepare a simple dry maritni: wrong glass, wrong blend, no olive... if you want to stay at the lobby bar, stick to the beers...

Our hotel has responded to the review
Our hotel has responded to the review

Hello Dear Paulo, It was a pleasure to have you here in our hotel, indeed we have a few option of drinks, our specialty is caipirinha, mojito, and others. We hope you give us another chance staying with us for you to feel our services, thank you for helping us saying how we can improve it. We wish you a very nice week, and we hope to see you soon. Regards, Evandro de Andrade Front Desk Coordinator Mercure Santo André

Syau Business - 10/05/2018 AccorHotels certified review
« Comfortable stay for short stay »

Good, clean, comfortable rooms. Friendly staff. Overall, good stay. If tap water is not safe to drink, then bottled water should be provided free to guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley Mr Y., We are sad because on this stay, our people did not showed some interaction during the dinner with our Guests, we are taking measures to improve it including our AC. About the water, next time you stay with us, we can show you we did it. Thank you for suggesting our pizza. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

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