Mercure Santo Andre Hotel 4 stars

TripAdvisor rating 4.0/5 476 reviews
Mercure Santo Andre Hotel
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+ 18 Services
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Hotel extras

  • We have Wedding Night and romantic package, contact us!

  • We are a pet-friendly hotel. 1 pet is permitted per room, for a daily charge of BRL 50.00

  • Rooms for parents with children are available. Please consult our rates and conditions.

  • Meet our Burger Fast from November 23rd to December 09th.

  • Looking for somewhere to enjoy happy hour? Our wonderful space boasts a fantastic menu.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)

Hotel location

Mercure Santo Andre Hotel

Avenida Industrial 885
Terreo
09080510
santo andre
brazil

Tel: +551149797900

Fax: (+55)11/49797904

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CONGONHAS At 25km / 15.54 miles

  • By plane

    GUARULHOS At 46km / 28.59 miles

  • By car

    ANCHIETA At 6km / 3.73 miles

  • By train

    ANCHIETA At 9km / 5.59 miles

  • By train

    ESTACAO SANTO ANDRE At 1.5km / 0.93 miles

GPS :-23.644905, -46.536171

Our accommodations

There is only one word to describe the 126 apartments - charming.

Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior room, with 2 Single size Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with a double bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Adapted Standard Room with a double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

VARANDA DO PARQUE

Type of cuisine: International

Lunch

06:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VARANDA DO PARQUE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 243

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,341 reviews

tripadvisor

TripAdvisor Rating 4.0/5

476 reviews

Positiva

Customer review rating 4.4/5

V P. Business - 04/10/2019 AccorHotels review

Normal, como esperado

Hola Victor P., Que bueno que estuve acá una vez mas, y que tudo se paso bien, muchas gracias por nos contestar. Deseamos una maravilhosa semana y hasta luego. Cordiales Saludos, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Chevron HES Audit Advisor

Customer review rating 4.4/5

Rene W. Business - 29/09/2019 AccorHotels review

Staff was incredibly accommodating, friendly and professional.

Dear Rene W., Thank you one more time for staying here again, we are very happy about it. Thank you for giving your opinion about our menu, and we hope to see you here always. Have such a wonderful week and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Great place to stay, great service by the staff

Customer review rating 4.4/5

Joseph L. Business - 29/09/2019 AccorHotels review

Very good experience, great place to stay for location next to mall. Staff is always great, very accommodating for both room service and restaurant. Thanks

Dear Joseph l., Thank you very much again, for staying here with us. We hope every time you stay here always be nice and calm. Have a nice week and see you soon. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Good stay

Customer review rating 4.4/5

Daniel Business - 06/09/2019 AccorHotels review

Good location, confortable hotel even if a little bit old, friendly & professional staff, good beakfast

Dear Daniel R., Thank you very much, one more time, this is useful to motivate all our team. We wish you a very nice week and see you next time. Best Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

The Mercure Santo Andre provided a great experience for my short business trip.

Customer review rating 4.4/5

Kent W. Business - 04/09/2019 AccorHotels review

I've stayed in this property several times, but it had been about 5 years since my last visit. I select this hotel based on the location relative to the shopping mall as well as its close proximity to my work location in Santo Andre. I'm comfortable with the area and the building as far as security goes. I used dining as well as fitness facilities during this stay. The fitness area is small, but provides the basics needed to maintain a rhythm while on the road. A few more barbells would be appreciated. I had breakfast and lunch in the dining area. As always the food is well prepared and quite nice. The room was good as it also provided the necessary features for a business stay. The temperatures were a little cool, so the lack of heat was evident, but really not too bad.

Dear Kent David W., Thank you very much about your comments, you have no idea how much we are glad with your stay. We will do everything to make all your stays as excellent as possible. We hope to see you always here, Take care, Bye. Best regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
Customer review rating 4.4/5

Ray S. Business - 26/08/2019 AccorHotels review

The trip was very nice and Gabriela was instrumental in assuring our needs were met and any issues we had were quickly resolved. All the staff was very accommodating and helpful. I definitely will work to have myself and my team stay at your hotel in the future.

Dear Raymond Paul S., Thank you very much!! You have no idea how much Gabriela got happy with your comments. We work every day searching forward improvement, and when we receive a message like yours, you couldn't imaging how motivate we get. We hope we can succeed all expectations of yours and your coworkers. Have such a marvelous week full of joy, and see you soon. Regards from all or team, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Just an OK stay

Customer review rating 4.4/5

Jesus Business - 26/08/2019 AccorHotels review

Overall was ok but it could be much better. Wifi connection was too slow almost everyday, the breakfast is not that good, there are several items to choose from but mostly bread, cake and pastries, it also has some fruit, sausage and wet scrambled eggs. For dinner they cook with too much salt. No iron on the room, the TV is HD but with a low quality audio/video source. The minibar items were good. Another good point is that in just 5 minutes walking you would be at a restaurant on the shopping mall in front.

Dear Jose De Jesus B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Here we try to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About iron and ironing board you can ask any time, dialing #9, we are here 24/7 and it is a pleasure to serve you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Good and nice stay!

Customer review rating 4.4/5

Ana P. Business - 16/08/2019 AccorHotels review

The room was very comfortable and breakfast area was very nice with a good variety of things to have.

Dear Ana Lucia P., Thank you very much for staying here one more time, and thanks God we succeed your expectations. We hope you always have a reason to stay here with us. Have such a wonderful week, and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Breakfast

Customer review rating 4.4/5

Anonymous Business - 26/07/2019 AccorHotels review

I have no time for a survey, but just one comment: for breakfast you have changed for a coffee machine. The coffee which comes out of it is simply not drinkeable. It tastes downright awful. Adding on that, one machine is not enough when there are a lot of people having breakfast. Otherwise I feel very satisfied with the hotel and its friendly presonnel.

Dear Dieter K., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are working on it to improve our services, we hope next time you get back here, we solve it. In addition I would like to wish you all the best, and have a wonderful week plenty of good luck! Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Cold Hotel and no Breakfast

Customer review rating 4.4/5

Samuel Business - 17/07/2019 AccorHotels review

I just didn't like. Marriot brand hotels are much better

Dear Samuel M., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Good experience overall

Customer review rating 4.4/5

Scott Business - 10/07/2019 AccorHotels review

Everyone at the hotel was nice and did their best with English since I don’t speak Portuguese. I had some minor issues with the room service food, but nothing terrible. Overall it was a nice stay.

Dear Scott B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Boa experiencia

Customer review rating 4.4/5

Washington Business - 06/07/2019 AccorHotels review

Tranquila.

Dear Washington A., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Comfortable Stay in Santo Andre

Customer review rating 4.4/5

R.bühler Business - 27/05/2019 AccorHotels review

It was a comfortable stay in the Mercure Hotel in Santo Andre. All my wishes have been considered and in the meanwhile the Internet access is really good.

Dear Richard B., Thank you for staying here one more time, and this time, everything was ok. We hope every time you stay here, we can succeed your expectations. have such a wonderful week. See you next time, regards. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
Customer review rating 4.4/5

Sandro N. Business - 23/05/2019 AccorHotels review

The only part that I wasn’t pleased was with your breakfast , on my first morning , nobody was there or , actually one young man was in the bar area but not in re breakfast area where he should be , Jen was chatting with the security person but not replenishing food or nothing , scramble eggs were dry and attached to the bottom of the pan , no white cheese or croissants because most likely everything was gone! I was not impressed at all. Need to improve on that for sure. Thank you

Dear Sandro N., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
Customer review rating 4.4/5

Anonymous Business - 20/05/2019 AccorHotels review

The fridge was quite noise when it starts cooling. My room number was 706 (last floor). There was also another source of noise coming from the roof, maybe a air conditioning external engine?

Dear Luca R., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Great people!!

Customer review rating 4.4/5

Orlando B. Business - 05/05/2019 AccorHotels review

People and services are great! Only problem is the hot water, that sometimes takes half an hour to come on the shower.

Dear Orlando B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have some problem with the hot water, but we are working on to solve it, we hope next time you come here we have no trouble with it. We hope to see you soon, have a wonderful week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

very basic hotel, but at a nice location

Customer review rating 4.4/5

Hilde Business - 20/04/2019 AccorHotels review

Hotel room is very basic, breakfast is poor, fitness room is equipped with unstable equipment and reception takes a long time without any refreshment after 22hours travel ...

Dear Hilde L., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

It was a good stay, could use some updates to the rooms

Customer review rating 4.4/5

J. A. Business - 17/04/2019 AccorHotels review

Staff was awesome!! Rooms could use some updates (at least the second room I was in on the 7th floor). There is only one electrical outlet close to the bed and not easily accessible. This makes it hard for items needing charging during the night that you use for waking up or even watching movies on laptop or tablets. Had issues with the lights by the bed, they didn't work. Maintenance came in and fixed what they could. The bathroom door would not stay open. It would always close from gravity. Water pressure was an issue in the shower, not very high compared to the rooms on the 3rd floor. The restaurant was clean and the food was good. It would be great if the menu had more choices to choose from. Not just burgers and chicken, maybe add seafood, pasta, more meat selections and appetizers could use more choices as well.

Dear James Jeremiah A., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About our menu we have different options on our bar menu, some appetizers, next time you stay here, ask about it. And every time you stay here we will try to select one room on 3rd floor. Thank you one more time about your comments, have a wonderful week and see you next time. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Great service and great breakfast!

Customer review rating 4.4/5

John M. Business - 13/04/2019 AccorHotels review

The front desk was very helpful and even loaned me an adapter as I had brought the wrong one. There were many options for breakfast and the food was fresh. A great environment!

Dear John William M., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Good service and nice staff

Customer review rating 4.4/5

Jonas Business - 11/04/2019 AccorHotels review

Great breakfast

Dear Jonas L., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator
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