Hotel - Mercure Santo Andre Hotel
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Mercure Hotel

Mercure Santo Andre Hotel

Avenida Industrial 885  Terreo 
09080510  SANTO ANDRE
BRAZIL

427 reviews
TripAdvisor Rating Based on 427 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine (Paying)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Crib on request
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,901 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Richard D. Business - 14/07/2017
« Very good »

Very good, expensive mini-bar, hard to use TV.

AccorHotels certified review
Marc S. Business - 07/07/2017
« Nice area, very accomodating room with all amenities I needed including a nice comfortable bed and pillows »

Mainly used the hotel for sleeping and coffee in the morning as I was there on business, usually leaving very early and arriving back at night on the late side.

AccorHotels certified review
Carla R. Families - 20/06/2017
« Amazing experience »

The location is great. In front of a mall. The food is good and the price is ok. The bed and shower were fantastic. I loved all the details and we will come back one day.

AccorHotels certified review
Emilio F. S. Business - 16/06/2017
« I have the best experience, I like Mercury Hotel  »

I stayed at the Mercury Hotel for three weeks, the rooms are really nice, neat and really comfortable, the room Service is really good, the food is excellence, the people from the Hotel are very nice, and really friendly, I will recommend Mercury Hotel and the next time I travel to Brazil I will stay there.

TripAdvisor certified review
annapF4248QU Business - 12/06/2017
« Very comfortable »

The hotel is very comfortable, clean and the staff is very helpful. I loved the breakfast. I had dinner one night, but the cost benefit was not good. I would suggest the shopping mall, just across the street. In the hotel room, there was some soluble coffee sachet and tea bags, which I love, as a courtesy. But they didn´t bring more in the next day, even when I asked. The wi-fi connection was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Thank you very much about you comments, we appreciate it. We are very glad because you shared your experience with us, we are looking for to make all the best for all the guests. We would like to thank you one more time about it, and have a nice week. Best Regards, Evandro de Andrade Front Desk Coord. Mercure Santo André

AccorHotels certified review
Orlando P. Families - 06/06/2017
« Amazing  »

I enjoyed my stay very much. People are courteous and polite. Extremely satisfied with my stay. The ladies that clean rooms are the best:

AccorHotels certified review
Greg M. Business - 04/06/2017
« Very pleasent and satisfying  »

I always enjoy staying there. The rooms are always nice. The best part about staying there is the staff. They always make you feel welcome and are very friendly. I have stayed there several times in the past few months and everytime has been remarkable. From the team at the check in counter to the crew working the bar and food and the cleaning staff. I know all there names and they have all made me feel as if i am at home when i am there. That is why i always stay there and will continue to stay there when i come to town. Thank you and your team for this experience. Sincerely Greg Matthews

AccorHotels certified review
Anonymous Business - 25/05/2017
« Very comfortable, safe and enjoyable »

Very nice hotel; good customer service; food was ok but not outstanding

AccorHotels certified review
Marcelo Business - 24/05/2017
« tranquililo »

was good, the tv worked this time.

AccorHotels certified review
Todd Business - 23/05/2017
« I was received well by all the staff.  »

I was well received by the reception desk and the room was very comfortable. I made use of the restaurant service and it was ok. The waiter delayed 15 minutes before letting me know that what I had ordered was not available. Other wait staff help out as much as they could.

AccorHotels certified review
Dan Business - 16/05/2017
« Good place »

Good place to stay away from home. The breakfast buffet was nice. I always love the fresh fruit. The bed was comfortable.

AccorHotels certified review
Ruben G. Business - 15/05/2017

Everything excellent

AccorHotels certified review
Anonymous Business - 12/05/2017
« Everything was ok, except for usual nuissance in the fitness room (no towels, no water) »

I have not used other facilities apart from the fitness room

AccorHotels certified review
Anonymous Business - 08/05/2017

great all so much clean, perfet

AccorHotels certified review
Anonymous Business - 03/05/2017

Parking service still slow...

AccorHotels certified review
Anonymous Business - 03/05/2017

Rooms are Ok but Breakfast Buffet and Car Service are poor

AccorHotels certified review
Anonymous Business - 27/04/2017

My stay at the hotel was really pleasant, the service and employees is outrageous. As a suggestion I would improve the carpets on the floor as the smell bothers to some point. Thank you.

AccorHotels certified review
Anonymous Business - 24/04/2017

It was OK in total, but the Air cinditioner was not working properly so I was either freezing with AC or hot with no AC.

AccorHotels certified review
Anonymous Business - 17/04/2017

Overall it was good. The hotel was clean, secure, and friendly staff. There were a few areas for improvement. There was a fly problem in the bathroom that got worse as the stay continued. The front desk was notified and no change was noticed. The cleaning crew continuously turned off the HVAC so it had to be reset everyday upon my return. Breakfast was included in my rate but I was still charged for it the last two days of my two week stay.

AccorHotels certified review
Anonymous Business - 15/04/2017

Excellent stay. Clean and friendly

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