Hotel - Mercure Santo Andre Hotel
Mercure Hotel Mercure Hotel

Mercure Santo Andre Hotel

4.0/5 452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

There is only one word to describe the 126 apartments - charming.

  • 126 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,596 reviews

Our guest reviews for Mercure Santo Andre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 452 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gopinath M. Business - 14/07/2018 AccorHotels certified review
« Need to improve Amenities like SPA, Swimming pool, better restrauant facility »

Need to improve Amenities like SPA, Swimming pool, better restrauant facility

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gopinath M., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Bárbara F. Couples - 03/07/2018 AccorHotels certified review
« great time »

all good. delicious breakfast. friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara Telles F., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. We hope to see you soon here, for us is very important to receive feed back from our guests, because our team is working very hard to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Marian P. Friends - 03/07/2018 AccorHotels certified review
« Friendly and helpful staff, Beautiful accommodations »

Hotel is very clean, staff is courteous and helpful. Breakfast always had different treats and it was a pleasant surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian P., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. It is so wonderful receiving feed back from our guests, for our team it is very important, because they are working very hard to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Paulo M. Families - 30/06/2018 AccorHotels certified review
« Excellent alternative to stay in Santo Andre »

This hotel is very well located at a nice park where you can go for a walk, play, etc - on the other side of the street you will find a shopping center. Surprisingly, the street is not busy/noisy. Very nice atmosphere at the hotel lobby, good service, nice room and great breakfast. Nothing to complain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo M., We very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. Its wonderful to receive good feed backs from our guests, we just want you to know that we do everything to make all the stays as comfortable as possible, one of our target is to make you feel like in your second home. Thank you on more time, we hope to see you soon. Have a nice week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Moises Friends - 29/06/2018 AccorHotels certified review
« I was satisfied because all my extra needs were taken care of »

I missed the microwave we found in mercury guarulhos .apart from that everything went smoothly

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Moises, Estamos muito felizes em receber sua hospedagem e sua avaliação. O conceito de nosso hotel não é igual a um apartment hotel que possui microondas, mas oferecemos os mesmos serviços e conforto. Esperamos que sempre que vier a Santo André, possa se hospedar em nosso hotel, queira receber nosso caloroso abraço de toda nossa equipe, e desejamos uma excelente semana. Até breve, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Maria L. M. Business - 25/06/2018 AccorHotels certified review
« Business Trip »

Excellent experience. It was a intense trip, with a lot of work. I enjoy it the relax at the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria L M., We are very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. Thank you for choosing our hotel, this is our way to serve all the guests, we try every time to make all the best for everybody to feel as comfortable as possible. We hope to see you here again, and we wish you a very nice week. Regards, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Mark Business - 25/06/2018 AccorHotels certified review

My stay was pleasant. I did however encounter one issue. My TV stopped working half way into my stay. I called the front desk and they sent someone to fix it. After looking at the cable box for several minutes, he motioned to me that he would be right back and left. He never returned and my TV did not work for the remainder of my trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet part of your expectations; please allow me to express my sincerest apologies. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our team is very well trained and we are trying very hard to make all the best for all the stays of our guests to feel welcome with a nice stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Antonio Business - 11/06/2018 AccorHotels certified review
« Great service »

Great service by all personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Antonio S., Estamos muy contentos por alojarse en nuestro hotel e por contestar esta evaluacíon. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Muchas gracias una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Cordiales saludos. Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Robson P. Business - 11/06/2018 AccorHotels certified review
« Very Comfortable »

breaskfast is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robson Pablo Sobradiel P., We very much appreciate your comments regarding your stay at the Mercure Santo Andre Hotel. Thank you very much about your breakfast comment, our team they work to improve it very hard, and it is a stimulation to them, we hope you feel every time you stay here like in your second home. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Abel T. Business - 29/05/2018 AccorHotels certified review
« good »

goo, but the fridge was noisy at nigth

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abel T. S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Wim Business - 23/05/2018 AccorHotels certified review
« Good hotel, with nice ambiance »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Willem D., We are very happy about your comments regarding your stay at the Mercure Santo Andre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon, and next time you visit Santo André in our country, stay in our hotel. Kindly Regard, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Paulo G Couples - 23/05/2018 TripAdvisor review
« Hotel is great, bar not so much »

Hotel was up to the Mercure standard in terms of cleanliness, and courteous staff members. However, the bar had few cocktail options and the person attending it on a Friday night clearly did not know how to prepare a simple dry maritni: wrong glass, wrong blend, no olive... if you want to stay at the lobby bar, stick to the beers...

Our hotel has responded to the review
Our hotel has responded to the review

Hello Dear Paulo, It was a pleasure to have you here in our hotel, indeed we have a few option of drinks, our specialty is caipirinha, mojito, and others. We hope you give us another chance staying with us for you to feel our services, thank you for helping us saying how we can improve it. We wish you a very nice week, and we hope to see you soon. Regards, Evandro de Andrade Front Desk Coordinator Mercure Santo André

Syau Business - 10/05/2018 AccorHotels certified review
« Comfortable stay for short stay »

Good, clean, comfortable rooms. Friendly staff. Overall, good stay. If tap water is not safe to drink, then bottled water should be provided free to guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley Mr Y., We are sad because on this stay, our people did not showed some interaction during the dinner with our Guests, we are taking measures to improve it including our AC. About the water, next time you stay with us, we can show you we did it. Thank you for suggesting our pizza. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Couples - 18/04/2018 TripAdvisor review
« Good place to stay »

The hotel is very organized, it is placed in a good location, the only problem I constantly have is when my wife needs to use the hair dryer, the one who is fixed on the bathroom wall is not a good equipment, she always have problems to use it. Other than that we don't have any problem.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Antony, It is always a pleasure to receive opinion from our guests, next time you stay with us, we can borrow our portable hair dryer on the front desk you can just dial 9 to ask it. We really appreciate your comments on this web site, have a nice week and we hope to see you soon. Regards. Evandro de Andrade Front Desk Coord.

Deepak S. Business - 07/04/2018 AccorHotels certified review
« Extra money charged »

Hi, I booked from booking.com and the breakfast was free. While leaving, the Hotel charged me for the breakfast also. So, kindly give me back my extra charged money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deepak S., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About your reservation on "Booking" always there are 2 options one with breakfast included and other with breakfast optional, on this case your reservation is with no breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Antonio D. Business - 02/04/2018 AccorHotels certified review
« Extremamente satisfeito »

All services very good. People very kind and courtesy. Kitchen very good and food made very professional. Cleaness of the hotel and the rooms very well done. Keep the service and I that have the Gold card will be your guest forever.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Antonio, Para nós é sempre um prazer recebermos seus comentários calorosos, pois isso nos motiva, nos faz aplicar ainda mais com todos nossos hóspedes, principalmente sendo fidelidade Accor. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Ying Business - 30/03/2018 AccorHotels certified review
« Clean and Spacious but could be better »

The hotel room is clean and it is convenient for the hotel to be located opposite a shopping mall. The hotel could make it better if the room is equipped with an iron and ironing board. It will also be good to have a coin laundry machine in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Zhen B., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Alessandro Business - 13/03/2018 AccorHotels certified review
« Business trip »

Quite good. Staff very nice and high competent. Room required an overhault

Our hotel has responded to the review
Our hotel has responded to the review

Dear alessandro v., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Randallw. Business - 10/03/2018 AccorHotels certified review
« It was...just ok, I will look for alternatives when I return »

The positives first: Friendly, helpful staff - always ready with a smile for guests. Check in/Check out process was simple and reasonably quick. Housekeeping did a good job of cleaning room and keeping it stocked. Suggested areas for improvement: Breakfast (except for dessert cake types) was the same every day - no variation Only ate dinner in the restaurant one night - it was terrible, overly salted meat and processed hamburger were really, really bad. The AC unit was turned off by housekeeping every day, so it took several hours to get the room down to a reasonable sleeping temperature. The beds, which are so important for a travelers rest and well being - were the hardest I've ever experienced. I literally dreaded going to bed at night, and slept only a few hours each night. I woke up throughout the night and had sore back and hips daily. Overall, the difficultly I experienced with the beds is going to be the reason I do not return to this hotel. I hope that you will consider upgrading your bedding. Your future guests will thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Randy W., Thank you for taking the time to tell us about your experience at the Mercure Santo Andre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

Anonymous Business - 26/02/2018 AccorHotels certified review

very good

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Robson, Agradecemos os seus comentários e por se hospedar no Mercure Santo Andre Hotel. Foi com prazer que recebemos as suas opiniões. Não deixaremos de compartilhar os seus comentários com toda nossa equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Esperamos vê-lo em breve, e tenha uma ótima semana. Grande abraço, Evandro de Andrade Coordenador de Recepção Front Desk Coordinator

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