Hotel - Mercure São José dos Campos Hotel
Mercure Hotel Mercure Hotel

Mercure São José dos Campos Hotel

4.0/5 604 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • Late check-out up to 6pm (Paying)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 5 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Superior Apartment (215 sq. ft./20 m²), double bed, TV, air conditioning and hairdryer in the bathroom.Superior Apartment (215 sq. ft./20 m²), twin beds, TV, air conditioning and hairdryer in the bathroom.

  • 152 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,718 reviews

Our guest reviews for Mercure São José dos Campos Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 604 reviews
Joao A. Business - 28/10/2018 AccorHotels certified review
« Engineer »

Dentro da expectativa. Pretendo voltar.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado, Apreciamos imensamente seus comentários referentes a sua hospedagem no Mercure São José dos Campos. Seus comentários foram compartilhados com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos continuar contando com sua confiança. Sinceramente, Rodrigo Chediek Gerente Geral

C. Business - 21/10/2018 AccorHotels certified review
« Good experience »

Overall good experience with a couple of downsides: 1. there was a bad small in the bath area, probably coming from the toilets; 2. No small shower neither in the bathtub nor in shower - not very practical, especially if you do not wan to put water in your hair 3. Once I ordered dinner in the restaurant and my order was forgotten. After 40 minutes of waiting I went up to my room, and the dinner was brought in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria Grazia C., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Rodrigo Chediek General Manager

Doug J. Business - 15/10/2018 AccorHotels certified review
« Great »

Been staying there for 5 years (roughly 4-5 times per year). Hotel has always treated me well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas J., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

James S. Business - 08/10/2018 AccorHotels certified review
« Good, »

Lights in the hallway should be on when you get off the elevator.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James S., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I've shared your comments with our team, specially maintenance to check the lights in the 3rd floor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Lindsay M. Business - 03/10/2018 AccorHotels certified review
« My experience was good. »

The experience was good. Room was very nice and the restaurant was good also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lindsay S M., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Robert A. Business - 29/09/2018 AccorHotels certified review
« It was wonderful! »

It was wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert Alan A., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Anonymous Business - 28/09/2018 AccorHotels certified review

It was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio D., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Paul Business - 20/09/2018 AccorHotels certified review
« Excellent Stay »

This was an extremely comfortable and friendly hotel to stay in during my business trip. The rooms were bright, well maintained and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul H., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Family - 17/09/2018 TripAdvisor review
« It's a nice place to stay »

Hotel located close to a shopping center, another convenience stores , gas station and inear the nice Vila Ema neighborhood.The hotel accomodations as a whole are professionally disposed having good interior architectural design

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Its a pleasure to receive your review. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Rodrigo Chediek General Manager

Anonymous Business - 15/09/2018 AccorHotels certified review
« Top notch »

From the friendly folks at the desk to Sal behind the bar, everyone was polite and extremely helpful. The food was good as well from the kitchen and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael L H., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Heloisa V. Business - 06/09/2018 AccorHotels certified review

Other than a good service provide by all staff, very disapponting stay really. The towels were at a terrible state, not even Ibis have such bad towels. Air conditioning was noisy.

Carlo Business - 27/08/2018 AccorHotels certified review
« less than average »

- Dinner in the hotel is hard, it´s so difficult to find a waitress on the restaurant and the attention takes hours. I decide to never dinner at the restaurant due to the bad services. - The menu only have 2 options for vegetarian people - I was on an 5 days event, every day the hot water for the tee was dirty. I gave 5 feedback about it (one feedback per day) - The door of the room of the event was broken, every time when someone went to the bathroom interrupts the meeting due of that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo B., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Patrick V. Business - 26/08/2018 AccorHotels certified review
« disapointing »

Many many cartons selling how good you are but; bad room bad service Freezing in the room Water bolier leaking water, reported to the central office, but didn't do anything although they promise they will resolve

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick V., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Hermes I. Business - 18/08/2018 AccorHotels certified review

Breakfast is very good with a lot of options as well as infrastructure has the enough items for staying such as office room, gym room, swimming pool and the best point is the attendencies are pretty good all of them calling you by name kindly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hermes I., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Alexandre Business - 17/08/2018 AccorHotels certified review
« Great »

Very professional

Our hotel has responded to the review
Our hotel has responded to the review

Prezado , É com grande satisfação que recebemos suas impressões sobre o Mercure São José dos Campos Colinas. Suas considerações foram encaminhadas para nossas equipes. Ficaríamos muito contentes se fizesse uma avaliação sobre nós no TripAdvisor. Nossos hóspedes dizem que é muito útil ler os comentários de outros hóspedes antes que eles próprios nos visitem: https://goo.gl/DjN7Eg Agradecemos por todos os comentários esperando poder contar com sua visita mais vezes. Conte sempre conosco. Cordialmente, Rodrigo Chediek Gerente Geral

Anonymous Business - 15/08/2018 AccorHotels certified review
« Eh »

Stay was fine. Hotel was clean but not great. Hallway is waaaay too dark for a woman at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth L., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Ken W. Business - 10/08/2018 AccorHotels certified review
« Professional business with a touch of class »

Good sleep, good exercise, good food, excellent service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth William w., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Mario C. Couples - 06/08/2018 AccorHotels certified review
« Very good. Friendly employees. Good location. »

It was great. The room was ready when we arrived. We got complimentary drinks. The hotel is very well located across a shopping mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario, We very much appreciate your comments regarding your stay at the Mercure São José dos C. Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

Paulo R. Families - 24/07/2018 AccorHotels certified review
« Weekend with Family - Not satisfied »

I choose Mercure for a family stay in 2 apartments (4 people) based on my previous experience on professional stay. I choose the luxory apartment and took an upgrade to improve stay. Unfortunatelly we did not enjoyed the stay. My appartment # 966 was not as expected. - maintenance and cleaning gaps - TV image very very poor - shower oscilations on flow making difficult to have a normal bath Worst Mercure experience on last 2 years

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paulo V., Thank you for taking the time to tell us about your experience at the Mercure São José dos Campos Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Chediek General Manager

Anonymous Business - 23/07/2018 AccorHotels certified review

the staff (especially Viviane and the front desk) were extremely friendly, well mannered and eager to help. the certainly gave the extra mile to help out guests. they personally helped me get my laptop back after i mitakelny left it in a conference room after a long day. they asked aroung, looked at security tapes, answered emails in seconds. top notch! congratulations, and THANK YOU!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santiago A., We very much appreciate your comments regarding your stay at the Mercure São José dos Campos Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team, specially with Vivian. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Chediek General Manager

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