Hotel - ibis Milano Malpensa Aeroporto
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Milano Malpensa Aeroporto Hotel

4.0/5 1,669 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MALPENSA APT (Paying)
    • MXP (Paying)
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 188 rooms
  • 172 non-smoking rooms
  • 11 rooms for people with reduced mobility
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Bidet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,388 reviews

Our guest reviews for ibis Milano Malpensa Aeroporto

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,669 reviews
Dale L. Couples - 13/02/2019 AccorHotels certified review
« The staff was very helpful »

Check-in was very fast. The room and public areas were clean and up to date. Breakfast buffet was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Alcides Families - 12/02/2019 AccorHotels certified review
« Optimo »

Muybuena

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, , Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Milano Malpensa Aeroporto. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Andrea Morandini - general manager

Suzanne Couples - 12/02/2019 AccorHotels certified review
« Exactly what we were expecting and more. »

Everything described in your hotel description was accurate. The rooms were updated and clean. Check in/out went smoothly. Parking was free. Desk reception went out of her way to help us figure out how to drop our car rental. Breakfast was plentiful and fresh. A great experience!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Milano Malpensa Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Charlie Solo - 09/02/2019 AccorHotels certified review

Great for a single night between flights. Good shuttle bus service and excellent hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andrea Morandini - general manager

Paul S. Couples - 01/02/2019 AccorHotels certified review
« Superb Airport Property Near to Milan Malpensa »

Fantastic over night stay with a great welcome on arrival by Anna on reception Room allocated was comfortable & warm and shower was perfect along with complimentary WIFI Small bar & restaurant was great for Drinks, Coffees & Snacks will come back on another visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Milano Malpensa Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Solo travel - 17/01/2019 TripAdvisor review
« Practical and Good Value »

This hotel is very convenient to Malpensa Airport. It runs a shuttle every 30 minutes to and from the airport. The staff is efficient, the restaurant is adequate and friendly, and the accommodation is plain but comfortable.

Peter N. Couples - 28/12/2018 AccorHotels certified review
« Not to the standard I’m used to.upon arrival »

Upon arrival personnel at the reception was frindly and helpful. We were told that the restaurant was closed and that we could have something at the bar. My wife ordered a glass of wine and it was quite clear that the bottle was topped up with a different wine as it was not what was ordered. We later ordered 2 pizzas and after having waited for a long time only 1 arrived and we were told that 2nd was on its way. Again this took 15 minutes and in the meantime nobody served at the bar. I requested 2 times regarding the receipt for payment and I was adviced that I would receive the same by email. I have not received the invoice to date. I have stayed in the IBIS on many occasions but this was the worst experience. Should you wish to contact me please let me have your reply by email.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Ricardo N. Couples - 25/12/2018 AccorHotels certified review
« Short night »

Everything was accordingly to expectations. The only issue we had is that the check in staff member did not say we had to book the transfer to the airport the next day, so instead of spending 30€, we had to spend 100€.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

David Solo - 08/12/2018 AccorHotels certified review
« Welcoming staff »

Staff very welcoming but I ordered a pizza at the restaurant and it was the worse pizza I have ever eaten in my whole life and I mean it. We are in Italy and they offer frozen pizzas. I couldn’t cut the paste around it and the pizza inside was still cold. I didn’t say anything at the moment because I took it away to eat in my room and didn’t want to come down again. I wanted to thank the reception team for being so nice, they did not accept I pay the shuttle for both ways. The room was very nice, spacious and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

Terence A. Solo - 05/12/2018 AccorHotels certified review
« Hotel room was fine but the check in was troublesome »

I always stay at the IBIS Malpensa when I travel to Italy and have never had an issue. But this time the front desk clerk (I believe her name was Martina) gave me a hard time. She was rude and asked for documentation of the two people that had accompanied me/to help me check in. They were not staying at the hotel yet she was insistent on them providing a Passport. When one of them provided a state ID, she would not accept this as sufficient ID. She would not let my guests help me to my room to drop off luggage. They were asked to stay in the lobby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please be informed that as per Italian Public Security Law nobody can have access to a hotel room without a legal document which has to be registered and sent to the Police. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Ashish P Business - 05/12/2018 TripAdvisor review
« The only customers this hotel cares for is from Costa Cruise so others pl dont stay unless forced or have no choice »

I have been staying here regularly over past few years .. however as a Platinum member of Accor hotels I think I should start looking out for options around Malpensa airport and there are plenty i believe may not be from Accor group but other brands ...The check in was not welcome as I am used to get ... I asked for a room on a specific floor and the answer was not available the same was for upgrade and i was told not possible ... even the welcome drink voucher i have to ask for ...The room heating was non existent and when I requested i got funny answers ... so much for the energy saving that even in low temp situation room heating was not switched on ...On my first night they switched off the room heating around 10 pm in the night and it was switched on only when I persisted the next afternoon .... this is silly to say the least ... I think i am done with this hotel for future and will not stay here until I have no other choice. The two stars are for the Restaurant service and Shuttle bus service .. for everything else i would like to give a big zero ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Business - 03/12/2018 TripAdvisor review
« Not a perfect stay »

The location is quite far from airport, especially terminal 1 where most airlines are located, shuttle only start earliest at 5 AM, which is too late for first flight. Room was not too bad but heater was not functioning well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel! Sincerely, Andrea Morandini - general manager

Johnny L. Business - 30/11/2018 AccorHotels certified review
« Terrible experience. »

I have been over charge by Ibis Malpensa for Euro 496 and I have been sending several emails to the hotel before check in, but until now, I have not receive any feed back from you. Below, you will find the email to front office manager Francesco. We will need only 2 rooms on 22nd of NOV. But due your system error, I have made few booking as below. 1. GTXDBJHL. 2. GTXDBJFF 3. GTXDBJNH 4. GTXDBJCG These 4 booking codes above are booked via Accor website, when I make the booking via Accor website, it has shown the booking are not successful. So I am forced to make another reservation via booking.com (REF: 12…) which is successful. Then after 30 mins, I have receive an email from Accor shows that all 4 bookings that i have made are complete and has already charge me Euro 496 from my credit card. Now I have to paid Euro 124 X 5 times= Euro 620 in order to get 2 rooms on 22nd of Nov. I have been staying in your hotel and your group for many years and as your loyalty customer (Silver: 30…87342) and due to it is cause by your website error, I strongly request you to return Euro 496 back to my credit card. Your sincerely,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johnny L., We have already answered many times to your querries. As explained you booked a non refundable rate., Sincerely, Andrea Morandini - general manager

B. Couples - 19/11/2018 AccorHotels certified review

Experience is average I really don't enjoy food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Eugenia D. Couples - 16/11/2018 AccorHotels certified review
« Needs maintenance check »

We were given a room at the ground floor. The shower head was leaking and there was no bidet/ wash bowl or bidet spray. :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Diego Couples - 10/11/2018 AccorHotels certified review
« confusion »

The facilities are not bad, and the intention of being nice at the check-in is appreciable, but then the organization and service for dinner, breakfast and checkout leave a very bad experience with no more wish to come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Linda W. Couples - 27/10/2018 AccorHotels certified review
« Transportation was a nightmare, room and food good. »

Arrived at the Milan Malpensa Airport by bus from center city. There was NO indication on any hotel pickup location, and my phone would no connect with the hotel. After spending well over an hour walking from end to end and asking employees of the airport I finally went into Sheridan Hotel and ask for help. They were kind enough to call your hotel and explain where transportation was. They gave me “service”. Explained to the front desk about transportation back in the morning at 6:30, no problem the desk said. Requested a 6:00 wakeup call. My call came at 6:20 and I missed the 6:30 bus. No problem desk said 7:00 has room, which they did. However, as the luggage was about to be loaded he driver asked for my ticket, which I did not have (desk didn’t give me at tell me I needed). The driver was kink enough to wait, making everyone in the bus wait also. This is not my past experience with your hotels and I was very upset by this. On the plus side the room was clean, comfortable and the food was fine. Please do something about the transportation. Next time I will stay at the Sheridan the stress is not worth the savings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda W., Thank you for taking the time to tell us about your experience at the ibis Milano Malpensa Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. To help you for any further stay we remind yout thsat our Shuttle service runs from 05.00 a.m. to 1.00 a.m. every half an hour. The pick-up for all Hotel Shuttels is at the exit 10 of the Airport; the trip lasts 10 minutes. All details about the service are available on ibis.com or accorhotels.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Morandini - general manager

Miguel Solo - 27/10/2018 AccorHotels certified review
« Excellent value near Milan's Malpensa airport »

This is a great and inexpensive place near Malpensa airport, especially if you have to return a rental car in the morning. You can easily drive into the hotel from the highway and then easily be at the airport in the morning to return the car and fly out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Milano Malpensa Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Morandini - general manager

Dilip J. Business - 23/10/2018 AccorHotels certified review
« satisfied »

quality had come down from last visit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andrea Morandini - general manager

Bj H. Couples - 22/10/2018 AccorHotels certified review
« Oct. 17, 2018 »

Great, convenient hotel in Milan. Restaurant menu is lacking and soup was terrible, (too much salt).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We are sorry for the saulty soup, we assure you taht we will pay attention on a future occasion. We hope to welcome you back to our hotel very soon! Sincerely, Andrea Morandini - general manager

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