ibis Amsterdam City West Hotel 3 stars

We were staying with 3 person in a two bed room - which is definitely to small. We didn't have enough space for our suitcases to leave them on the floor and also no closet at all. Also would an air discharge help a lot to get the heat and steam out of the bathroom. Your support at the front desk was very nice and helpful. We had a problem with our suitcase, were we got really fast and friendly help from you - thank you for that.

Never been to Amsterdam before and really enjoyed my stay here. Hotel is in a good location and staff are very friendly and helpful.

The room was nice, but to small, bathroom in “ibis style box”, 15 parking spaces in another building for over 180 rooms, not acceptable as guest and member, use bus or bicycle, pre-debiting the first night, but was not first count at check-in, double debiting on guest credit cards are usual, poor behaviour, the debts were four days earlier, Invoice not correct, what are the best devices and tools good for, if the hotel is not able to check in the client flawless and award-meet ? however, the system has to be changed….

The most noticable aspect of this hotel was the welcoming attitude of the staff.

Very satisfactory good atmosphere, staff are friendly . The only thing is hard to refund the money that deducted before . Breakfast are good but very expensive.

The Hotel is very Nice. The Management personnel is also very caring. The room and bathroom were also clean. The Hotel is very close to a Metro Station, but its too far from the city Centre (almost 40 minutes)

nvt

The carpet in my room was not clean. There was no refrigerator, no air conditioner in my room it was super hot at night. There was no toiletries whatsoever in the bathroom, not even a shower cap. One afternoon, I had to go to the reception to asked for a roll of toilet paper because there wasn’t any in my room. The bed was uncomfortable with a upper part that was moving all over while making noises. Everything looked poor and ugly to me the most upsetting part was the fact that your hotel charged me the most and provided the least amongst the 4 hotels that I have been for my 2 weeks vacation in Europe. The funny part was the fact you asked the get pay upfront because you know the service is always bad, while the other hotels asked get to pay at checkout. Shame on you Ibis.

The check-in was uncomplicated, everyone spoke english, the room was clean and the other guests were barely noticable, concerning noise pollution. There is a bus lind to the city Roding every 10 min or so and If you like a calm environment for your hotel, you're at the right one. Only real thing that bothered me was, that you couldn't really walk to the city center, because it's almost 3km away. You so walk througb a beautiful park though. All in all a nice stay for a good price.

Tv remote continued to stop working. Had to return room keys twice due to stopping working in result having no access to the lift. Adding breaking being very expensive.

As I was recovering from a serious illness before I could travel the hotel staff were wonderful and my recovery was made much easier. As we managed to get home to Australia without mishap I could not be more grateful to the staff at the Ibis West Amsterdam.

Nice, clean and friendly staff. All most recommend!!

As stated earlier, it was okay but I was thinking you could get a bigger place for families as well. I came with my wife and three children and that one was not too good to me. In all it was okay, the cleaning, meals and the reception beautiful.

Overall positive. We were not informed about the restaraunt being closed on weekends and simce I was travelling with my daughter this was an unexpected hassle. With no fridge or even coffee maker in the room it was also hard On the other hand, the staff were all nice and the breakfast buffet was quite good.

Everything was OK, clean and satisfactory