ibis Amsterdam City West Hotel

Having booked several weeks in advance, having checked in online, having received a text at 13.01 to say my room was ready, I arrived to be told that my accessible room was not available after all, not the best news to get at 6 on a Friday night. the guy on reception was not particularly apologetic about it merely saying to come down at 10 am to swap it. I was given a room with a step into the tiny bathroom, i'm a quadriplegic full time wheelchair user. When I arrived at reception at 10 am sat morning (having put off being able to go into the city to meet friends) I was told that it wasn't ready. It took me asking if it could b made ready before the lady on reception made a call about it. It was a while before it was ready. We were given a coffee. It wrote off a good part of saturday when i was only there for a few days.

Great long weekend lovely clean rooms, break basic but very nice

Very nice and helpful staff, clean room, tasty breakfast - everything you need to enjoy your stay in Amsterdam.

Everything we expected in a short -stay hotel was available and well presented . The room was more than adequate for our needs and other facilities were good value for money. Only slight problem was obtaining reliable advice on how to get to the hotel from Schipol and how to get to the city centre on public transport.

Very clean and spacious as we have come to expect from Ibis. On the downside we had no service with replenishing stock for tea and coffee facilties and no cups provided. No cups were forthcoming for at least three days despite several visits to reception to point this out and promises to rectify this. Very disappointed the restaurant did not offer meals on Friday, Saturday or Sunday and even ran out of some of the items on the snack menu on these days.

At first I taught the hotel was lovely rooms clean .came down later in nite and there was mice running around inside reception area .when the guys behind reception were told .they took a picture and continued on there computers.neither did anything to try remove the outside . No apologies about it or nothing .very dissatisfied about this.

We couldn't get to the hotel until late on Friday evening but were met with a friendly welcome. On finding the safe wasn't working I popped down to reception to explain, and the chap who deals with such issues was almost at our room ahead of me! Everyone we met from the staff was friendly, nothing was a problem, and they all had a "can do" attitude which left us hugely impressed and reassured. From the lady duty manager that evening right through to the staff who tidy the rooms, we could not fault anyone or anything. Everyone seemed genuinely happy in their workplace and their roles, which does feed through to us guests. The entire hotel is spotlessly clean - my wife remarked that the room windows were gleaming as were the lifts, the breakfast buffet catered for everyone, reception staff were so helpful and friendly to everyone who approached them. Everyone who works at this hotel deserves recognition by Accor. This is how it should be done everywhere.

The hotel was clean, the staff were friendly and helpful and Anie on reception was a delight!

Reception staff very helpful. Very close to public transport. Fast food just available in hotel building.

We were pleased to arrive after a flight delay. We were in need of food and a sleep. So glad to hear that food was available. When we saw our room we were shocked at how small it was. Really only suitable for one person. We had no room to hang our clothes and had to live out of the suitcase. To access the suitcase, we had to put that on the bed and when we needed to sleep, put the bags on the floor. The bathroom is like a fibreglass pod and the noise from the bathroom in the room was annoyingly (and embarrassingly) loud.

It was perfect stay of 2 nights.I was lucky to get early check in option from the friendly staff @Ibis. Room was so clean and maintained perfectly. Location of hotel is too good, outside from city crowd and just 15 mins from Central. Thanks a lot for the best service again. I will recommend for sure to my friends.

Friendly staff spoke English clean rooms

Reasonable facilities, good breakfast, nice to have a hotel bar area. USB charger block appreciated. But bed pillows not supportive and uncomfortable, no thermostat on "cooling" system meant room temperature hard to manage.

Loved the bed!