ibis Amsterdam City West Hotel

Check in could have been friendlier!

easy, kind and flexible

I booked my hotel trew travel republic and my hotel was supposed to be 0.5 miles from the town center and when I got there I wa in room 908 wich at 6 o’clock in the mornings there’s loud banging coming from the lifts what’s is very annoying and I missed my breakfast one day due to this noise so I wore happy at all about my stay I only stayed for 3 nights but it was not very nice experience

Excellent lovely and clean stay very welcoming

Very friendly and helpful staff. Hotel convenient to the airport and a short distance from Amsterdam centre. Easy access to public transport with tickets available for bus and tram travel. Travelled specifically to visit the Rijksmuseum and was not disappointed. The hotel was clean and comfortable. Room would benefit from extra pillows as the ones provided were much too soft and provided no neck support. Breakfast was well presented and comprehensive.

Room 109 smelt of cigarettes. Breakfast not worth the €16. Carpets dirty, especially in elevator. Lights in room too bright. Wash basin drain stank. Cupboard was not practical for shelves.

The staff were extremely pleasant and the cleanliness of the room really struggled to be beaten by any other hotel I've stayed at. It would have been the perfect stay, however we paid 16 euros each for the most awful breakfast and it really soured the stay for both of us. No sausage, burnt bacon, very small choice. Also, for some reason it's as if the tour team arent allowed to venture outside the main door? There were mugs and tea cups left outside for 24 hours at one point (we sat at the same table to smoke, I can guarantee this was 24 hours). Doesnt bother me obviously, but makes the hotel look a bit messy from the front? Besides those points, we had such a fantastic time that we are planning a visit back in March (we just won't be having the breakfast. Pizza was nice though!)

Nice short stay

The booking was through a third party. The reception could not find the complete booking and I was made to wait over 30 minutes before I was checked into my room. The issue was not room availability and should not have been allowed to effect me the customer since it was an issue between IBIS and the booking agencies. There was no hot water on the Wednesday morning. Just being told that 'it is now fixed and sorry' was the equivalent of saying tough get over it! Not good customer service. Having said that the staff were curtious and helpful.

Some staff were friendly, one staff member left me and someone else at the bar made no effort to get someone to serve us or serve us herself.

From arriving the staff on reception were helpful and provided a welcome and relaxing atmosphere

The location is not near from the sloterdijk station, it is about 1 km. But it is near from bus station which need 2 bus stop to that station. The room is clean and comfort but the staff is not friendly.

Clean, modern, nice budget hotel. Few minute walk from tram station and 1 stop away from main train station. Hotel clean, modern and good for price. Feels isolated from main Amsterdam and unfortunately at end of the tram line, so you’ll need to stay on the tram and catch a few lines to get to central but hotel itself has everything you need for a comfortable stay. Only down side I could see was not enough staff on reception as they had to run reception and the main bar which is right next to reception. We noticed a few managers/staff, who saw us waiting for longer than 10mins but were more interested in their coffee or what ever they were doing but a few customers were getting frustrated that they couldn’t get served refreshments or simply ask for an extra pillow. Other than that, I would say nice stay and recommend for price. Although next time we will look for a hotel closer to Amsterdam or not so many stops away from central Amsterdam.

The hotel room was satisfactory, but nothing beyond that. The desk area was useful for work, and the shower pressure and temperature good. However the towels in the room were consistently coarse and unpleasant, and the pillows essentially flat, providing no real support. The lack of basic tea / coffee facilities is shameful. To then charge extra for something so basic, we found appalling. We have stayed in many cheaper hotels with better basics than this. The staff, however, cannot be faulted. It is a shame their service is let down by such poor standards in the rooms.

The staff was very friendly and easy going, the room was nice and got cleaned very well, an actual wardrobe wouldve been nice but not a necessity, the Shampoo holder was a bit loose