ibis Amsterdam City West Hotel

Unfortunately, I wasn't very please with my stay for a few reasons. One reason, was that a member of staff was very rude to me on my arrival at the check in desk, I believe she was stressed, but this is not an excuse to treat a customer badly. In the hotel industry a high level of customer service should always be maintained. Another issue, was that I was given a room that had not been cleaned since the previous guests! I was very shocked and not pleased especially after just having a member of staff be rude to me previous to that. However, this issue was sorted and I was moved to a different room, but I do believe the staff should have been apologetic. I did not file a complaint, so this is why I am writing this now. Overall, this made my opinion of IBIS not very positive. It's so so important to me, that as a customer, you are treated well by every member of staff. I am not a rude or argumentative customer, therefore, I especially don't like to be treated badly, when I treat people nicely. I hope that this review, is used to emphasize to staff members that customer service should always been maintained.

We had a proper welcome, it as fast and efficient. The sinks wasn't quite clean but the next day house keeping did a good job.

i requested a twin room and on arrival was told only double rooms are available, I had booked a double room online.

My room was ready on time and I was able to store my extra bags in the storage area. It was easy access to the city and quiet for sleeping.

Best part was the staff. They were super friendly and very helpful! Really great service and made us feel very welcome.

Staff (breakfast and reception) should be welcoming; Basics missing like toaster in breakfast area, bottled water or tea/coffee in room.

generally spekaing it was a very good experience to stay at your hotel, the rooms are clean and comfortable. the only issue i had is with my my first stay(18.7-20.7) when i specifically booked a twin room with 2 single beds but only got the regular double with 1 bed. as i was travelling with another friend we didn't want to share 1 bed but at least the staff was helpful and we got 2 separate blankets which was an ok interim solution to this. in the second stay (24.7) for 1 night it was all ok .

Everything else was ok except for the unavailability of an electric jug for tea. I was also not happy about being told to pay guest taxes at the last minute just before checking out. Otherwise I enjoyed my stay.

We had a great stay

I found the staff very rude and the rooms very small.. also the beds were not made properly the whole stay, sheets not changed at all. We had 3 people in our room we only got given 2 towels everyday. Breakfast was appalling how the staff treated the guests told to get back not please wait or any type of politeness. Resturant was closed on Friday night of all night, very bad overall experience.

It's good in all ,but the hot in the room because of the AC It made me forget all the good things I saw in the hotel

Overall service is ok. But rooms were not made over, towels not changed....the room cleaning service needs to improve. Reception and cafe staff are great!

Staff were helpful and friendly. Only downfall is the rooms have no kettle and no tea and coffee.

Staff treated us like second class citizens and our bikes were nearly stolen because we were forced to pick them outside instead if in the secure parking area.

Spotlessly clean room, very comfy bed, lovely staff and good breakfast selection. Mini shop plus plenty of vending machines - really excellent choice of drinks, snacks, toiletries etc.