ibis Amsterdam City West Hotel 3 stars

Great location. Clean and functional rooms. Excellent and very friendly staff.

Pros: - clean - compact and comfortable - close to metro Improvements could be: - at least please put there slippers as in all normal hotel there is one. It should not depend on anything, like extra price. it is like having towels in the room. - number of the reception. There was no indication of number of the reception within the room so that I could call. Usually we see the number next to the telephone. There was a meny where even a water is sold. No water in the room at all. Lets say it is ok, where to call to order? Since I dont know the number, I cannot make an order unless I get down to the reception area. - Breakfast for 17 EUR :) no supermarkets around.. I chose this hotel because it was close to the event held in 15 mins walk distance.

Very comfortable room. Got a Quiet spot as requested. Decent food in restaurant. And Burger King next door. Staff very friendly and efficient.

Bad

Everything is good excellent customer service

I would like to share my disappointed experience I had at Hotel ibis Amsterdam City West, where I must say i still feel I secured after my stay, what happened , someone suddenly enter into my room ("another guest") which I checked in 2 days while I am having shower and resting in the afternoon We were both surprised as we both thought that's our room I quickly went down to reception and found that there has been some issues and my bookings suddenly removed from their system Anyway we sorted it out at last but I was disappointed abt the services, as I no clear explanation nor does any apologies were received for such an mistake I felt unsafe being alone in my room and was worried that anybody could get assess anytime

The room was clean and the staff excellent help at all times. The drinks and snacks section was over priced and trading on the fact that there is not much else around the hotel which is a shame. We didn't use the bar but as with the rest of the hotel it was always clean and well kept. Good wifi signal and strength was a bonus.

Way to expensive

As a Accor platinum member, this is definitely my worst experience. To cut long story short, they simply mix up my booking. Without double confirm with me, they simply force check out my room and put all of my belongings into my colleague's room without asking her permission. You can imagine how embarrass it gonna be while they simply distribute all your stuff into another room. There are a few mistakes from this incident: 1) I don't know it's procedure to force check out a guest? Can't they simply call or email me in advance? 2) The hotel has plenty of room to store my belongings, how can they make a decision to move all of my belongings to another room? 3) When they figure out the mistake, their staff didn't offer any assistance to move my baggage to the new room. This is a disastrous mistake and I will never recommend anybody to stay in this hotel if you need a normal services.

We stayed two nights, had a great time. Just needed the hotel for sleeping, then took bus 22 to Jordaan. There's a night club next to hotel, be sure to take ear plugs with you when prefer sleeping with open window. Elevator, tv, bathroom, all fine.

The room was tidy and neat but lack few basics like hot water kettle, small fridge etc. Otherwise it is OK.

Everything was great. Thank you very much for the birthday present. The stuff was polite.

staff were friendly and helpful.

We stayed at this hotel for a festival at Havenpark, the staff were very friendly and helpful throughout our stay. The rooms were very clean.

Very good experience. Staff very helpful and accommodation was clean and comfortable.