ibis Amsterdam City West Hotel

The breakfast was too expensive, there was not enough selection

Very clean and pleasant aesthetic. Lovely and helpfully staff. However a bit of a mix up of rooms when booking through booking.com, and the breakfast for €16 was a little disappointing.

Booked 3 triple rooms and a double room with breakfast included in room rate through booking.com. Was not made aware I had to stipulate how many adults were in the room, and so only 1 breakfast per room per night was paid for - which I think is a bit of a con, considering when you pay for a triple room you automatically assume that's for 3 people and not 1!! This was managed by allowing us to accumulate our breakfast tickets so that all 10 guests could eat together for 1 day which was appreciated, but still annoyed that this wasn't made clear in the beginning. Breakfast itself was satisfactory, would pay the €16 for this however. An array of both cold and hot foods but didn't seem to have a toaster or sausages? Rooms were nicely decorated and very clean, however noticed there is little storage space, especially if there are 3 people in the room - lived out of our suitcase for the duration of our stay. Staff often appeared very moody with us, no smiles or good mornings/evenings, when we asked if we could store our luggage in the luggage room we got a sharp 'if there's space' response, luckily there was however we didn't receive any confirmation/receipt to say we had stored our luggage away (we did see another pair of guests having tags put on their luggage) - when we enquiried about this the response we got again was very sharp and short 'I'm going to tag them later, and it's left at your own risk anyway' - we received a tiny piece of card that wouldn't have suggested anything and none of our bags were tagged. Overall, the stay was satisfactory. The hotel was always clean, as were our rooms and we slept comfortably. Just a shame the staff were not as pleasant as we hoped, and that there was an issue with the booking/breakfasts.

In the last day of staying the room was not cleaned up. Hotel's management doesn't answer on emails(I tried to write to H5..).

Unfortunately, I wasn't very please with my stay for a few reasons. One reason, was that a member of staff was very rude to me on my arrival at the check in desk, I believe she was stressed, but this is not an excuse to treat a customer badly. In the hotel industry a high level of customer service should always be maintained. Another issue, was that I was given a room that had not been cleaned since the previous guests! I was very shocked and not pleased especially after just having a member of staff be rude to me previous to that. However, this issue was sorted and I was moved to a different room, but I do believe the staff should have been apologetic. I did not file a complaint, so this is why I am writing this now. Overall, this made my opinion of IBIS not very positive. It's so so important to me, that as a customer, you are treated well by every member of staff. I am not a rude or argumentative customer, therefore, I especially don't like to be treated badly, when I treat people nicely. I hope that this review, is used to emphasize to staff members that customer service should always been maintained.

We had a proper welcome, it as fast and efficient. The sinks wasn't quite clean but the next day house keeping did a good job.

i requested a twin room and on arrival was told only double rooms are available, I had booked a double room online.

My room was ready on time and I was able to store my extra bags in the storage area. It was easy access to the city and quiet for sleeping.

Best part was the staff. They were super friendly and very helpful! Really great service and made us feel very welcome.

Staff (breakfast and reception) should be welcoming; Basics missing like toaster in breakfast area, bottled water or tea/coffee in room.

generally spekaing it was a very good experience to stay at your hotel, the rooms are clean and comfortable. the only issue i had is with my my first stay(18.7-20.7) when i specifically booked a twin room with 2 single beds but only got the regular double with 1 bed. as i was travelling with another friend we didn't want to share 1 bed but at least the staff was helpful and we got 2 separate blankets which was an ok interim solution to this. in the second stay (24.7) for 1 night it was all ok .

Everything else was ok except for the unavailability of an electric jug for tea. I was also not happy about being told to pay guest taxes at the last minute just before checking out. Otherwise I enjoyed my stay.

We had a great stay

I found the staff very rude and the rooms very small.. also the beds were not made properly the whole stay, sheets not changed at all. We had 3 people in our room we only got given 2 towels everyday. Breakfast was appalling how the staff treated the guests told to get back not please wait or any type of politeness. Resturant was closed on Friday night of all night, very bad overall experience.

It's good in all ,but the hot in the room because of the AC It made me forget all the good things I saw in the hotel