ibis Amsterdam City West Hotel

I did enjoy my stay. I also found the front of house staff to be cheerful & courteous & most helpful. My disappointment was in the fact that because I was there on Friday night I was charged another £30 . This is most unjust. I had already spent three nights in that room and I left it clean & tidy at all times. No bed linen or towels had to be changed so the daily service was minimal. Should I return at any time in the future I will be sure not to stay on a Friday, Saturday or Sunday.

Comfortable stay as usual :-) What surprised me was the hickup with the booking system. I booked via accorhotel portal and included a breakfast package. Yet was not listed as such at breakfast reception. At checkout there was confusion on what I booked. The staff handled it nicely commercially, yet I hope you get your IT systems in order. As frequent traveler I do not want to deal with this hassle.

the room was clean. it did not have refrigerator and drinking water in room! with that price I expect every thing in the room. also the distance between hotel and city center is about half an hour by bus 22. the breakfast was nice. a train station is about 15 min walk from Hotel. if someone want to visit city center, I do not recommend this hotel with this price.

Was a nice stay for 2 nights, nice beds but the pillows are too soft, need better ones. Check and check out were smooth.

Long waiting time for checkin. Small rooms, the corridors smell of weed beinv smoked in the “non-smoking” rooms... Don’t stay here if you have a choice.

The room was smelly whole night after using toilet, maybe not good ventilation. And I found big hairball in shower room but I was to tired to ask for changing and I just was there for less then 10hrs. Location, even not far from AMS central but location not suit for tourism or family, there’re no any shop, store, park nearby. The only reason I choose this hotel because I can use Accor point and paid cheap. I though that Accor has high standard before but more and more I felt it’s going down. I always wrote comment after stay, not just I wanna complain but I want my voice become one that make your service and business better as it never be.

All staff were very helpful for example sorting out transport tickets,even lending us umbrellas when the weather turned wet. Nothing was too much trouble for them. well done

Friendly staff and clean hotel with everything I needed.. Great location for my travel purpose also. Anthony in particular in the breakfast bar is very helpful and an all round nice guy. He is an asset to your hotel. :-)

Generally very good. Liked the room, the book of knots, the location Didn’t like - the room temperature was a bit cold - the breakfast could have been better - cheese curling at the edges, bacon very greasy - most competitors do this better.

Some brown spots on the sheets and hair in the shower

as always easy and nice

Comfortable

Very pleasant. The staff were, without exception, very friendly and helpful. The security on the front door was excellent and I appreciated the presence of a safe in our room.

Pleased to find Hotel up to the expected Ibis standards of comfort and cleanliness, Breakfast And catering services very good. In room tea and coffee facilities not always fully equipped.

Loved staying here would love to book again on another trip. We had to fast check out as it was busy at reception but need to let you know there is a strange dirty smell coming from the plug hole in the sink and the air con we didnt feel much benefit from as it was mostly always too hot and the control box is loose in wall. Would like to mention these 2 things out ASAP so they can be looked at and improved but even with that being said we had a lovely trip away for my wife’s 30th and your staff including cleaners are just awesome.