Hotel - Mercure Alameda Quito
Mercure Hotel Mercure Hotel

Mercure Alameda Quito

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4.0/5 808 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • MARISCAL SUCRE
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check in from 8am
  • Electric car recharging units  (Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

It has 147 rooms, many of which have been recently refurbished, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

  • 143 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • WiFi in your room
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • Suite TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 2,487 reviews

Our guest reviews for Mercure Alameda Quito

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 808 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Elisa Business - 18/05/2018
« Good attention. »

The hotel is very good. I liked in particular the size of the room, the breakfast, and the attention in the reception.

AccorHotels certified review
Jessica Business - 14/05/2018
« good »

very good, but i need to have corporate rate

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Jessica, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Sobre su solicitud de ofrecerle tarifas corporativas, encantada, uno de nuestros ejecutivos se pondrá en contacto con usted, gracias por la confianza. Nos alegra que uste haya disfrutado su estancia con nosotros y esperamos poder verla pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

AccorHotels certified review
Sílvia G. Couples - 09/05/2018
« Assistant manager »

It was nice one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Arthur Business - 03/05/2018
« room size and bathroom excellent »

had difficulties with the internet sevice slow and intermitent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
P. Couples - 01/05/2018
« A pleasant stay »

All the staff were very helpful. Though there was a mistake on the reservation giving us concern - our extra night following our group's exit was supposed to be the consecutive night but they had us down for the night after we were planning on staying leaving us homeless for one night - but it was all worked out. The breakfast was delicious and the room very comfortable. It would be nice if face cloths were made more readily available to American visitors. The refrigerator in our room was very noisy so we unplugged it. It wasn't needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Angela H. Couples - 24/04/2018
« Great service and great location »

We stayed for a few days prior to our Galapagos trip. We received a warm welcome and a voucher for a complimentary cocktail. Our room was spacious, clean and comfortable. Great to have tea making facilities. Breakfast was great with a good choice of fruit, cereals, hot dishes, crossaints, pain au chocolat etc. I enjoyed trying the Ecuadorian specialities at breakfast. It was also very convenient that breakfast was served from 6am. Great location with an easy walk to the old town and the botanical gardens in the newer area. It was also close to Foch Plaza which had lots of bars and restaurants and a lively atmosphere in the evening. Only negative about the hotel was the noise from the road outside late at night and early morning but otherwise it was great and I'd definitely recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the Mercure Alameda Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Pablo C. Business - 24/04/2018
« Great business hotel in Quito »

I have to say that what was really outstanding was the predisposition of all the staff to please, by being just helpful and pleasent. I can honestly say that I have never encounter such a agradable hotel staff. They were ahead my needs before they happened. Very happy with the way I was welcomed and treated in general. Great location.

AccorHotels certified review
M Business - 23/04/2018
« Ok but with with mistakes »

It was cold in the room The windows do not conceal the noise and you can only sleep after the traffic is down The bathrom is not properly cleaned with mold in the corners etc. Overall ok but would not stay again in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miguel I., Thank you for taking the time to tell us about your experience at the Mercure Alameda Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Jorge A. Business - 21/04/2018

satisfactoria

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jorge, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder verlo pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

AccorHotels certified review
Anonymous Business - 21/04/2018
« Good note in central location »

The hotel facilities and staff were good at a standard chain hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Klaus P. B. Business - 20/04/2018
« nice for resting, sleeping and the next day with great breakfast »

The people were kind and after checking everything flows well.

AccorHotels certified review
Ana Solo - 18/04/2018
« Pretty good »

Food is really expensive, eat at the cafe across the street instead. Would be better if they had a pool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Betty A. Families - 14/04/2018
« Great hotel, conveniently located! »

Our 2nd time in 2 years with a 10 day stay at Hotel Mercure Alameda. We enjoy the location ...easy to get around, dining & shopping within walking distance. The hotel staff is wonderful..very attentive and accomodating. The restaurant & cafeteria could use some improvement...breakfast did not have enough variety and too many fried foods. Overall...we will stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Anonymous Business - 07/04/2018

Excellent service

AccorHotels certified review
Anonymous Families - 06/04/2018
« Comoda »

Comoda

AccorHotels certified review
Debra S. Couples - 03/04/2018

The front desk to the room was excellent & the restaurant was 5 star excellent service Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Debra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Anonymous Couples - 02/04/2018
« The PH view was spectacular! »

The food was great, especially the fresh made omelets in the morning. Staff were always very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Anonymous Business - 31/03/2018
« Good experience as usual, i fell home »

As usual, I fell home. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Didier A. Business - 30/03/2018
« Uncomfortable bed »

A bed qualified of orthopedic which is just too hard, and a light with move sensor that lights up all night as soon as I move in the bed...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Didier Arnaud, Thank you for taking the time to tell us about your experience at the Mercure Alameda Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisol Mosquera General Manager

AccorHotels certified review
Paula M. Business - 27/03/2018
« Good facilities »

Very friendly staff and a spacious room, only downside was that my room was only second floor and was a bit noisy during the day, at night I could still hear the noise but less because there was less traffic. Would be good to improve the soundproofing of the windows .

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Paula, Muchas Gracias por su comentario acerca de nuestro hotel!. Le informo que en el piso 2 tenemos ventanas antiruido, pero obviamente el Hotel está situado sobre dos avenidas con alto tráfico, y no filtra totalmente el ruido, por lo que le pido mil disculpas por su incomodidad. Nos alegra haberla tenido con nosotros y esperamos volverla a ver pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

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