Hotel - Mercure Alameda Quito
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Mercure Hotel

Mercure Alameda Quito

Roca E4-122 & Amazonas Ave. 
EC701  QUITO
ECUADOR

754 reviews
TripAdvisor Rating Based on 754 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • MARISCAL SUCRE

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • MARISCAL SUCRE
  • Reception open 24 hours a day
  • Early check in from 8am
  • Electric car recharging units  (Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

It has 147 rooms, many of which have been recently refurbished, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

  • 143 rooms
  • 55 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • WIFI in your room
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • Suite TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,998 reviews

Our guest reviews for Mercure Alameda Quito

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 754 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Canada M. Business - 12/09/2017
« Good but offer made at check in not honoured »

Room and hotel were great although when I checked in to room the attendant offered me a reduced breakfast cost for my stay. I told the attendant I only needed breakfast for the one day (not the 2 days I was staying) and he said it was OK and I would still have reduced rate for the one breakfast. When I went to sign for my breakfast the next morning I noticed I was being charged full price. As such asked the waitress to verify and she sent me to front desk who told me I was not eligible for reduced rate since only 1 breakfast. I argued my point a little but seeing as the front desk attendant did not want to be flexible I decided to not fight it and signed for full amount. I received a call to my room about 1 hour later from the front desk who told me that the attendant who check me in had made a mistake but that they would still hold to the offer. I thanked the attendant and left it at that. When I went to check out I noticed the breakfast price had still not been reduced to the offer I was made at check in but did not want to fight it anymore and just left paying the full amount. Although this was a very minor amount ($5) I was surprised that front desk attendant did not accept my original complaint to honor what check in attendant had offered me and even though he said he would have it fixed , the discount was still not applied to my bill at check out.

AccorHotels certified review
Boardsailer Couples - 12/09/2017
« Modern, Clean, Friendly, Great Bang for your Buck! »

We moved from another hotel to this one. The Mercure immediately impressed us with it's dignified yet friendly welcome. And that was just the start. Our room was bigger than the previous with ammenties that fit OUR lifestyle... lots of windoes and light, large glass shower, smooth wooden floors- we both have alergies and the lack of carpet was wonderful. The Staff has been wonderfully helpful ... we were supposed to be in Quito exiting our Galapagos trip for two nights but airline cancellation has extended the time to ten days. We are Mercure SOLD!

AccorHotels certified review
Katie G. Families - 04/09/2017
« Excellent service »

Excellent guest service, staff could not have been more helpful

AccorHotels certified review
Jaime C. Business - 29/08/2017
« Tranquil and very comfortable, in a lively area of Quito »

My heading makes it sound like it was boring... But I was on a work trip, and my itinerary made me arrive to the hotel close to or past midnight... So comfort and tranquility was what I needed, and it was what the hotel provided via a spacious, very well kept, clean, pleasantly decorated room. The staff was very courteous and effective at the counter, the lobby, and the restaurant. I recommend adding the optional breakfast to your tab as it is good quality and has more than enough options, at least for a short stay.

AccorHotels certified review
Charissa R. Couples - 25/08/2017
« great hotel! »

My husband and I stayed at the Mercure for 2 nights in between 2 seperate tours. Our stay was great. The room was very luxurious, the hotel staff very friendly and helpful and breakfast was delicious. Love the omelette station! I would recommend staying at this hotel.

AccorHotels certified review
Rebeka M. Couples - 23/08/2017
« Lovely hotel and room, frustrated with the wrong information from reception which cost us money unnecessarily though. »

Lovely hotel and room, frustrated with the wrong information from reception which cost us money unnecessarily though. Upon arrival we were told that our room rate did not include breakfast which was a lie/ miss information and we were actually charged extra money for the breakfast we wanted on the first morning and we decided to get breakfast elsewhere on our second morning. We then located some information from the time of our booking which clearly stated breakfast was included. Upon showing this at check out the charge for the first mornings breakfast was waivered but we were given no compensation or really even a decent apology that we went out and paid for breakfast when it should have been included on the second morning. Even a complimentary cup of tea or coffee would have been something but there was nothing at all. The principle of this made me feel very irritated so for this reason I would be hesitant to return to this hotel or recommend it which is a shame.

AccorHotels certified review
Anonymous Solo - 22/08/2017
« Great Service »

Everyone was so helpful! I would definitely return!

AccorHotels certified review
Diego M. Couples - 22/08/2017
« Weekend at Quito »

We stayed for three nights and we got a really good value. The room was clean, spacious, the staff were really helpful, and the food was good. The bar offered a wide array of well prepared cocktails.

AccorHotels certified review
Norma Business - 16/08/2017
« Good option on a perfectly located hotel »

extremely nice staff just had a minor issue with the payment method. The staff should directly say that Amex is not supported from the beginning

AccorHotels certified review
John L. Families - 07/08/2017
« Attentive Customer Service »

Your hotel staff was very Attentive

AccorHotels certified review
Jake A. Solo - 21/07/2017
« Excellently run 3/4 star »

Prifessin. Clean. Great room.

AccorHotels certified review
Josephus V. B. Couples - 19/07/2017
« Place to be in modern site of Quito »

Nice perfect room Good service good location friendly staff Good breakfast no complains

AccorHotels certified review
Anonymous Families - 19/07/2017
« A wonderful visit »

Lovely hotel, very clean, good food in restaurant. Excellent service. Thank you!

AccorHotels certified review
James Couples - 13/07/2017
« Exceptional staff, excellent room, very good dinner and bar service, marginal breakfast selection lacking quality. »

Overall great due to your excellent staff and freshly remodeled rooms.

AccorHotels certified review
Abh Families - 13/07/2017
« Lovey Stay »

My daughters and I enjoyed our stay. Service was wonderful and we felt comfortable staying there.

AccorHotels certified review
Anonymous Business - 08/07/2017
« Confortable »

Excelente

AccorHotels certified review
S..w Friends - 04/07/2017
« Amazing experience in this hotel »

Our party of five people stayed in this marvelous hotel, I love everything about this place from the security, customer service to the excellent quality and variety of the free breakfast we enjoy every day. I will definitely return to Quito and stay here again.

AccorHotels certified review
Rubén Couples - 03/07/2017
« I can get more for the price I pay in other hotels, not recomendable »

Nice room (very good decoration), nice bed, the worst shower I have seen in my life (I had to wait 15min until the water get warm and a lot of water was wasted!), nothing to see through from the window, every little thing in the small personal bar has an astronomical price (more than 3 dollars for a bottle of water) when it suppose to be free once you pay a high rate (130$ USD for a couple room). Those kind of things are free of charge in other hotels for less rate). My experience is "Don't go there!". Save your money, a better experience can be found in "Stubel Suite" or " Stanford Suite".

AccorHotels certified review
Mark B. Solo - 02/07/2017
« Perfect »

Staff we so helpful, attentive and professional. They really made my stay enjoyable.

AccorHotels certified review
Kim V. Friends - 30/06/2017
« Could have done better with customer service »

I booked my room with you back in February 2017 for a stay in June 2017. When we all arrived at the hotel to check in - I was not told that you changed my reservation. I checked in, got my keys and went to my room. I booked a superior suite with 2 beds. Upon entering the room - it was a very small room with 2 beds. I went down to the front desk and spoke with Erik. He informed me that they "ran out of rooms" and his boss "upgraded" me to this room. A smaller room is an upgrade?? He informed me there was nothing that could be done. I didn't understand as I booked to room MONTHS in advance??? The next day I went down and there was another gentleman behind the desk. He was very helpful and moved us into our correct room. I would like to get a credit for the first night as I did not get the room I booked, and I know there is a price difference. Also - your website says there was supposed to be a mini bar in the room - but there was not. There was one in the smaller room though... I also had another issue at check out. We were all told (I was traveling with a party of 9) that the smaller bottles of water in the room were complimentary, but the large bottle we would have to pay for. So, we used the smaller bottles, even got more at the front desk at no charge. Upon checkout, Erik informed me that we took 2 water bottles out of the fridge our first night. I said, yes we did. He then told me we would have to pay for those. I disagreed and told him what we were told ( he was the one that informed me of this at check in about the smaller bottles being complimentary). He said ok. then the next morning when we were waiting for our airport transportation - hotel shuttle - another person behind the front desk demanded that I pay for the water. Again, I disagreed and explained. He asked me to sign the bill so I wrote an explanation of why I was not paying the bill and said "DO NOT CHARGE" then I signed it. If the same size water bottles that are complimentary happen to be in the mini fridge - you should make your guests aware of this and be more specific so they understand. Other than that - we had a pleasant experience overall.

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