Hotel - Mercure Alameda Quito
Mercure Hotel Mercure Hotel

Mercure Alameda Quito

4.0/5 824 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 89.00 USD Non member rate
From 80.10 USD Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WiFi in your room (Paying)
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • MARISCAL SUCRE
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early check in from 8am (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units  (Nearby)
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Beauty salon
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

It has 143 rooms, many of which have recently been renovated, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

  • 143 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 5 connecting rooms
  • Baby bed
    • 110/120 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • WiFi in your room
    • Baby bed
    • Computer
    • High speed transmission line
    • Fax machine
    • Suite TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,626 reviews

Our guest reviews for Mercure Alameda Quito

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 824 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Pamela O. Couples - 09/08/2018 AccorHotels certified review
« Fantastic service »

Excellent facilities; delicious breakfast buffet; fantastic service by front desk and other staff.

Antonio Business - 09/08/2018 AccorHotels certified review
« That's not bad. The room I have stayed did not have air conditioner and to much light coming in which is not easy to sleep. »

That's not bad. The room I have stayed did not have air conditioner and to much light coming in which is not easy to sleep. The breakfast was excellent and dinner as well.

German Business - 08/08/2018 AccorHotels certified review
« comoda »

satisfactoria

E. A. Couples - 05/08/2018 AccorHotels certified review
« A 3 star hotel nothing less. »

The customer seemed to be not important. We waited at the restaurant to be attended and we were the only ones there. The attendant’s attitude was very poor. He gave us the menu and left us there waiting We left and ask to see a manager he or she didn’t show up until we came back from breakfast. Poor customer service. The room was ok nice and clean.

Rómulo A. Business - 04/08/2018 AccorHotels certified review

It was very good

Anonymous Families - 04/08/2018 AccorHotels certified review

Nice

Mary P. Families - 02/08/2018 AccorHotels certified review
« Outstanding Experience »

From the time we got out of our taxi until the time we got back in the taxi we were impressed with your hotel. The bellboy Johnny who was there immediately to take our luggage was friendly and helpful as was the front desk person, whose name I believe was Gabriela. Both my sister and I commented on how every person we met at this hotel, including the dining room and the shop could have been working at a Ritz Carlton hotel, the service was so impeccable.

Anonymous Friends - 29/07/2018 AccorHotels certified review
« Great, comfortable hotel. »

Comfortable and easy place to stay.

Stephanie N. Families - 23/07/2018 AccorHotels certified review
« Great stay in Quito »

Mecure Hotel was great! Everyone was extremely courteous and helpful. The rooms are clean and comfortable. Would definitely stay here againz

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, We very much appreciate your comments regarding your stay at the Mercure Alameda Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Mosquera General Manager

Ron S. Couples - 23/07/2018 AccorHotels certified review
« Excellent Hotel »

My wife and I stay many times at the Quito hotel because we feel secure and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Anonymous Couples - 17/07/2018 AccorHotels certified review
« 3 days in Quito »

We loved the room and its features. We found the bed to be exceedingly firm and needed a space heater during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Santiago N. Business - 16/07/2018 AccorHotels certified review
« It was a great experience! »

Overall the experience was fantastic, the breakfast was great and the rooms were amazing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santiago, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera, General Manager

Amy S. Friends - 14/07/2018 AccorHotels certified review
« Excellent service, clean, comfortable »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Pdavidchiribogapr@gmailmcom Families - 10/07/2018 AccorHotels certified review

excelrnte

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Rosario, Muchas Gracias por su alata califacación en la encuesta de calificación de nuestro hotel. Nos alegra que uested haya disfrutado su estancia con nosotros y esperamos poder verlo pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Margaret Friends - 10/07/2018 AccorHotels certified review
« Excellent staff, rooms, and experience »

As soon as we arrived, the staff at Mercure Alameda were all very welcoming and helpful. I'd accidentally selected a room with a queen bed instead of two twins, and the concierge was able to make that change quickly and seamlessly. He also offered us an upgraded room at no extra charge, which was so nice. Originally we hadn't signed up for the breakfast, and were still ambivalent about it so the concierge also offered us a discounted rate of $10pp instead of $15pp, which is what we would have had to pay if we went in the morning without pre-arranging. The only negative experience we had was that the room service food was not so great - we were craving a burger, and the one we got was very barely cooked even though we requested well-done. Otherwise, the highlight of the stay was definitely the staff, who were super helpful with taxis, postal questions, accommodating late check-out, and other details. The hotel is also very centrally located so it was pretty quick to get to all of the big sights within the city. And the Mercado Artesanal was just a few blocks away!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret, We very much appreciate your comments regarding your stay at the Mercure Alameda Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Mosquera General Manager

Elvira T. Business - 09/07/2018 AccorHotels certified review
« Wonderful staying »

It was delighted, very confortable room and service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elvira, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Edna T. Couples - 06/07/2018 AccorHotels certified review
« Excellent »

Friendly staff, always went above and beyond. Except the bartender. Not personable. But ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edna, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Santiago A. Families - 05/07/2018 AccorHotels certified review
« like home »

like been at home but inside the hotel. nice nice place, good located, clean conftable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Santiagot, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Anonymous Business - 28/06/2018 AccorHotels certified review

Staff are kind and the hotel is clean, rooms well done. But the room was very cold, and there was no temperature control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephanie, Thank you for taking the time to tell us about your experience at the Mercure Alameda Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisol Mosquera General Manager

Sreoshi C. Couples - 26/06/2018 AccorHotels certified review

We had a pleasant stay on 24th June, 2018 however we could not sleep well as the blanket was too thick and there was no Air-conditioner in the room. We had to make-do with a standing fan that we called for at midnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

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