Hotel - Mercure Alameda Quito
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Mercure Hotel

Mercure Alameda Quito

Roca E4-122 & Amazonas Ave. 
EC701  QUITO
ECUADOR

735 reviews
TripAdvisor Rating Based on 735 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Fitness centre
  • MARISCAL SUCRE

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • MARISCAL SUCRE
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units  (Nearby)
  • Boutiques/shopping
    • Beauty salon (Paying, Nearby)
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 12 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

It has 147 rooms, many of which have been recently refurbished, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

  • 147 rooms
  • 55 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Phone with 2 handsets in room
    • TV with on-screen billing info
    • Crib on request
    • WIFI in your room
    • Printer
    • Computer
    • High speed transmission line
    • Fax machine
    • Suite TV
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Jacuzzi
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating Based on 1,866 reviews

Our guest reviews for Mercure Alameda Quito

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 735 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
James Couples - 13/07/2017
« Exceptional staff, excellent room, very good dinner and bar service, marginal breakfast selection lacking quality.  »

Overall great due to your excellent staff and freshly remodeled rooms.

AccorHotels certified review
Abh Families - 13/07/2017
« Lovey Stay »

My daughters and I enjoyed our stay. Service was wonderful and we felt comfortable staying there.

AccorHotels certified review
Anonymous Business - 08/07/2017
« Confortable  »

Excelente

AccorHotels certified review
Sonnia.w Friends - 04/07/2017
« Amazing experience in this hotel »

Our party of five people stayed in this marvelous hotel, I love everything about this place from the security, customer service to the excellent quality and variety of the free breakfast we enjoy every day. I will definitely return to Quito and stay here again.

AccorHotels certified review
Rubén Couples - 03/07/2017
« I can get more for the price I pay in other hotels, not recomendable »

Nice room (very good decoration), nice bed, the worst shower I have seen in my life (I had to wait 15min until the water get warm and a lot of water was wasted!), nothing to see through from the window, every little thing in the small personal bar has an astronomical price (more than 3 dollars for a bottle of water) when it suppose to be free once you pay a high rate (130$ USD for a couple room). Those kind of things are free of charge in other hotels for less rate). My experience is "Don't go there!". Save your money, a better experience can be found in "Stubel Suite" or " Stanford Suite".

AccorHotels certified review
Mark B. Solo - 02/07/2017
« Perfect »

Staff we so helpful, attentive and professional. They really made my stay enjoyable.

AccorHotels certified review
Kim V. Friends - 30/06/2017
« Could have done better with customer service »

I booked my room with you back in February 2017 for a stay in June 2017. When we all arrived at the hotel to check in - I was not told that you changed my reservation. I checked in, got my keys and went to my room. I booked a superior suite with 2 beds. Upon entering the room - it was a very small room with 2 beds. I went down to the front desk and spoke with Erik. He informed me that they "ran out of rooms" and his boss "upgraded" me to this room. A smaller room is an upgrade?? He informed me there was nothing that could be done. I didn't understand as I booked to room MONTHS in advance??? The next day I went down and there was another gentleman behind the desk. He was very helpful and moved us into our correct room. I would like to get a credit for the first night as I did not get the room I booked, and I know there is a price difference. Also - your website says there was supposed to be a mini bar in the room - but there was not. There was one in the smaller room though... I also had another issue at check out. We were all told (I was traveling with a party of 9) that the smaller bottles of water in the room were complimentary, but the large bottle we would have to pay for. So, we used the smaller bottles, even got more at the front desk at no charge. Upon checkout, Erik informed me that we took 2 water bottles out of the fridge our first night. I said, yes we did. He then told me we would have to pay for those. I disagreed and told him what we were told ( he was the one that informed me of this at check in about the smaller bottles being complimentary). He said ok. then the next morning when we were waiting for our airport transportation - hotel shuttle - another person behind the front desk demanded that I pay for the water. Again, I disagreed and explained. He asked me to sign the bill so I wrote an explanation of why I was not paying the bill and said "DO NOT CHARGE" then I signed it. If the same size water bottles that are complimentary happen to be in the mini fridge - you should make your guests aware of this and be more specific so they understand. Other than that - we had a pleasant experience overall.

AccorHotels certified review
Keith S. Solo - 28/06/2017
« A Comfortable Choice »

Room was much bigger than the average hotel room, including a separate sitting area and a small table with chairs. I requested a room with a view and got what I asked for - one entire wall was windows. It was also clean and included the bonus of a large spotless walk-in shower. Staff at the Mercure was very friendly and courteous, and there are both a small bar and a quality restaurant right in the hotel. Only downside is the location. While on a busy city street, most of the main city sites are not a walkable distance. But cabs are plentiful and inexpensive, so just leave some additional time.

AccorHotels certified review
Laro Solo - 28/06/2017
« Great »

Everything was great good service be back

AccorHotels certified review
Bill Families - 24/06/2017
« Great experience »

Staff were friendly and helpful. Room was large and clean with updated furnishings. Breakfast was delicious.

AccorHotels certified review
Carol M. Families - 22/06/2017
« Wonderful hotel »

The rooms were spacious and clean. The employees were always very courteous and helpful. Each morning, there was an excellent breakfast buffet with many choices, including local cuisine. The location was safe, with many shops and restaurants within walking distance.

AccorHotels certified review
Anonymous Couples - 14/06/2017
« Great Hotel better staff »

The staff was extremely nice and accommodating. The room was clean and comfortable.

AccorHotels certified review
Janet Solo - 12/06/2017
« Wonderful Stay »

Wonderful from the moment the taxi pulled up to the hotel until the moment I left. Nice staff, wonderful room, beautiful hotel.

AccorHotels certified review
Dan S. Solo - 07/06/2017
« Efficient, well staffed, top end facilities. »

Had everything I could possible want in services and comfort.

AccorHotels certified review
Lj Couples - 06/06/2017
« Very nice hotel experience »

I enjoyed my stay at the hotel. The breakfast was excellent. The restaurant for dinner was quite nice.

AccorHotels certified review
Anonymous Couples - 05/06/2017
« Great rooms!  »

Rooms were very comfortable and service was perfect. Laundry by the pound rather than by the piece - a bargain.

AccorHotels certified review
Anonymous Couples - 05/06/2017

Our visit was fabulous and most memorable. I cannot think of a single thing that was not perfect.

AccorHotels certified review
Anonymous Business - 01/06/2017

Very attentive staff from bell staff to the desk to housekeeping and especially the restaurant. The food was excellent as well. The rooms were clean and well maintained but show their age. No heat or air conditioning which are not needed in the climate, but better ventilation would be good.

AccorHotels certified review
Alicia Couples - 31/05/2017
« Great location and very clean »

It was really nice hotel. The only suggestion would be to provide a fan in the rooms to provide air circulation and a way to drown out the street noise.

AccorHotels certified review
Favian F. Business - 29/05/2017
« Express »

Satisfactoria

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