Mercure Alameda Quito 5 stars

TripAdvisor rating 4.0/5 897 reviews
Mercure Alameda Quito
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+ 21 Services
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Room 1

Number of guests
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Hotel extras

Located close to the commercial and financial center of Quito, it offers 143 guest rooms, all equipped with WIFI, ideal for combining business and pleasure; and 31 Privilege rooms personalized to meet the expectations of our most demanding guests.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • MARISCAL SUCREPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units (Nearby)
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 8 meeting room(s)
  • Business centre
  • Copy/print service available

Hotel location

Mercure Alameda Quito

Roca E4-122 and Amazonas Ave.
170526
quito
ecuador

Tel: +59322994000

Fax: (+593)2/2565759

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    MARISCAL SUCRE At 38km / 23.61 miles - Shuttle paying

  • By helicopter

    MARISCAL SUCRE AIRPORT At 13km / 8.08 miles

  • By car

    AVENIDA OCCIDENTAL At 25km / 15.54 miles

  • By car

    AVENIDA ORIENTAL At 5km / 3.11 miles

  • By car

    VIA INTEROCEANICA At 25km / 15.54 miles

  • By train

    CHIMBACALLE At 6km / 3.73 miles

GPS :-0.204749, -78.495029

Our accommodations

It has 143 rooms, many of which have recently been renovated, soundproofed and equipped for your comfort to provide you with pleasant surroundings where you can combine business and leisure, in line with our motto "The pleasure's all yours."

Superior Room with one king-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with one king-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with one queen-size bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with twin beds

  • Max. number of persons: 2
  • Area: From 24
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with one king-size bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Suite with 1 queen-size bed

  • Max. number of persons: 3
  • Area: From 34
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Suite with twin beds

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Suite with one king-size bed

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

SPICY BISTRO RESTAURANT

Type of cuisine: Bistronomy

Enjoy national and international cuisine in a contemporary setting, complemented with a quality wine of your choice. The Mercure Fine Wines list boasts a wide selection of wines at the best prices around.

Lunch

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ALAMEDA Q BAKERY*COFFEE*LUNCH

Type of cuisine: Bistro

A brand new venue just perfect for sharing a snack. The menu at the Alameda Q is convenient and full of light dishes that can be enjoyed when you are short on time.

Lunch

07:30 - 19:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GLOBEWALKER & WINEBAR

Photo non contractuelle / Strictly non binding

This area is ideal for small business meetings and tasty snacks, not forgetting the Mercure wine list which boasts a wide selection of wines at the best prices around.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 550

  • Maximum capacity: 500 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Mercure Alameda Quito

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

3,405 reviews

tripadvisor

TripAdvisor Rating 4.0/5

897 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

nice rooms, good location near to restaurants and bars without being noisy

Customer review rating 4.6/5

Anonymous Business - 04/11/2019 Confirmed reviews AccorHotels

the restaurant serves surprisingly tasty food, all the staff is friendly and ther is a pleasant hotel bar. Breakfast starts ar 04:00, so nice if you have an early flight.

Customer review rating 4.6/5

Anonymous Friends - 29/10/2019 Confirmed reviews AccorHotels

We stayed at the hotel during the period of civil unrest. We were extremely impressed with how each member of your staff went out of their way to ensure the safety and comfort of not only the hotel guests but for all of the staff members themselves during this challenging time. Thank-you for all that you did for us.

Dear Bernhard. We very much appreciate your comments regarding your stay at the Mercure Alameda Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Mosquera General Manager

Great stay!

Customer review rating 4.6/5

Navid Couples - 08/10/2019 Confirmed reviews AccorHotels

Nice, clean room with everything we could ask for. Very courteous staff. Overall great stay!

Dear Navid, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Good stay except that we got one large bed instead of 2 double beds

Customer review rating 4.6/5

G. Business - 30/09/2019 Confirmed reviews AccorHotels

I have booked a room with 2 single bed and got a room with a queen size bed. The person is charge has immediately provided an extra single bed which was nice from her but must admit being a bit disappointed. Having booked the room via Booking.com I concluded that there was a lack of communication between this website and the hotel...

Dear Aude Thank you for taking the time to tell us about your experience at the Mercure Alameda Quito. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marisol Mosquera General Manager

A couple things to improve

Customer review rating 4.6/5

Anonymous Business - 27/09/2019 Confirmed reviews AccorHotels

The hotel was clean and well located. Overall it was a good experience but ran into issues when trying to get an iron and ironing board, after several calls at different times (Early morning, after check out time and in the evening) I got them. Waiting times during check in and check out were quite long.

Estimado Josue, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder verlo pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Nice small hotel with all you need for business or pleasure journey in Quito

Customer review rating 4.6/5

Fulvio Business - 25/09/2019 Confirmed reviews AccorHotels

Staff peoples are very nice and helpfull, very professional . Hotel services are very good. Location is also very good.

Dear Fulvio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

We really enjoyed our stay here in Quito.

Customer review rating 4.6/5

Anonymous Couples - 25/09/2019 Confirmed reviews AccorHotels

Our room was very comfortable and clean. The food was delicious and the presentation was excellent. The services in this hotel are numerous and the entire staff was happy to offer help if needed.

Dear Carol, We very much appreciate your comments regarding your stay at the Mercure Alameda Quito. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marisol Mosquera General Manager
Customer review rating 4.6/5

Carlos K. Solo - 21/09/2019 Confirmed reviews AccorHotels

Fair, I have stayed at different Mercure hotels. Stayed 3 nights, booked the large suite etc. Amenities, same from the checking date until check out, asked but did not deliver. Same for complementary water, coffee.....

Great stay!

Customer review rating 4.6/5

Dakota Couples - 15/09/2019 Confirmed reviews AccorHotels

Everyone was friendly, the room was clean and comfortable, the food was great and we greatly enjoyed our time at your hotel!

Everything was very good and everyone was very helpful

Customer review rating 4.6/5

Maureen V. Couples - 14/09/2019 Confirmed reviews AccorHotels

We really enjoyed our stay and the front desk were very helpful

Customer review rating 4.6/5

Frescia A. Couples - 07/09/2019 Confirmed reviews AccorHotels

The hotel is wonderful. Excellent location, the staff was extremely nice, the room was clean and super comfortable.

A returning guest, not once but twice

Customer review rating 4.6/5

O. J. C. N. Business - 31/08/2019 Confirmed reviews AccorHotels

From check-in to check-out, a flawless stay. I had a quiet room with plenty of natural light, and I liked that rooms are not carpeted (which I find healthier for the guest). I like the hotel's modern style, and it's spacious lobby with the water fountain. It is commendable that the hotel does not offer water or other beverages in plastic bottles (water dispensers are located in every floor) nor plastic bags. As always the staff was welcoming and attentive.

Very pleasant

Customer review rating 4.6/5

M J. Friends - 28/08/2019 Confirmed reviews AccorHotels

The hotel is located very centrally and we were within easy walking distance to shops and parks. Our room was very beautifully decorated. The staff was quite helpful and very professional. The breakfast consisted of a wide variety of delicious fruits and hot dishes.

Short stay

Customer review rating 4.6/5

Iain Friends - 27/08/2019 Confirmed reviews AccorHotels

Accommodation good, some meals less so

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager
Customer review rating 4.6/5

Hilda Friends - 09/08/2019 Confirmed reviews AccorHotels

The hotel is in an excellent location. It had places to eat that we could easily walk to. We were very satisfied with the staff. They were a pleasure to interact with and always helpful and friendly.

Estimada Hilda, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que usted haya disfrutado su estancia con nosotros y esperamos poder verla pronto de vuelta. Atentamente, Marisol Mosquera Gerente General

Outstanding experience

Customer review rating 4.6/5

Juan P. Business - 05/08/2019 Confirmed reviews AccorHotels

Very nice place to stay, all the personnel so kind, they guided you in every step from breakfast to laundry. Room was spotless every day when I came back from work,

Dear Juan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Awesome service

Customer review rating 4.6/5

Emilio F. Families - 04/08/2019 Confirmed reviews AccorHotels

Helped me with every request

Dear Luis Emilio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marisol Mosquera General Manager

Good location, rooms very comfortable.

Customer review rating 4.6/5

Anonymous Families - 29/07/2019 Confirmed reviews AccorHotels

We stayed for three nights and were very satisfied with our overall experience. Breakfast was excellent, with a large selection and an on demand omelet station. The rooms were clean. We needed more warmth in the room and were immediately offered a heater which was perfect.

Good treatment after a flight cancellation.

Customer review rating 4.6/5

T. H. Solo - 28/07/2019 Confirmed reviews AccorHotels

Everything was professionally-handled, and the rooms and breakfast were magnificent. All around wonderful.

Customer review rating 4.6/5

María C. Business - 26/07/2019 Confirmed reviews AccorHotels

Terrible experiencia

Estimado/a Maria Paulina C. Tapia, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Mercure Alameda Quito. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor usted puede indicarme que fue lo que sucedió para que le haya parecido terrible su estancia con nosotros?. Permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio como usted se merece. Reciba un cordial saludo. Marisol Mosquera Gerente General
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