ibis budget Concarneau

Short break in Brittany. Very clean room and good shower. A little too far from town without a car.

We had booked a standard room + bunk bed with as per the booking email was guaranteed. When we arrived we found that the main door to our room had a broken lock (anybody could come in) and the bunk bed was missing. We talked to the night porter (the only staff that was there at the time) and asked for another room with a bunk bed and a working lock but there was none available. He offered us a twin room instead with no extra bed for our 3 years old which ended up sleeping on the floor on a duvet and a bunch of bathroom Towels. We choosed Ibis based on the fact that the room we had booked was guaranteed and can't tell you how dissspointed we were to go through all that hassle late at night. We talked to the staff the next morning and explained the sitaution and our unsatisfaction to them. They were very unhelpful and we were told there is nothing they can do. Then, We call the uk customer service and still have not heard back from the complain we have made last Friday. Overall we are very unhappy with how things were handle from the beginning and are hoping to get an explaination from ibis.

Once found hotel was very pleasant and good function, facilities certainly for our use which was a brief over night. Good shower in room, nice to have ensuite. Comfortable room, clean, modern and decent quality. We slept well. The parking was a little congested, but we arrived very late (11pm+) but found a spot. Machine in entrance was easy to use, door mechanism all good - can be iffy in other places - we only had one real issue. The telephone details given were either wrong or we're not connecting to anything at that late time. We needed it as our satnav couldn't find the address (assumed new road, we do have an old map). So co-ords to supplement would have been useful on the details. Plus not sure the telephone layout is correct or not clear for a non-local to use. Fortunately we just headed into town and ran into it straight away!

Convenient and fairly priced. We had asked for extra pillows at reception and when they did not arrive reception, was closed.