Hotel - ibis London City - Shoreditch
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Ibis Hotel Hotel

ibis London City - Shoreditch Hotel

5 Commercial Street 
E1 6BF  LONDON
UNITED KINGDOM

4,006 reviews
TripAdvisor Rating Based on 4,006 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 348 rooms
  • 100% non-smoking hotel
  • 19 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,965 reviews

Our guest reviews for ibis London City - Shoreditch

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,006 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
No N. Business - 19/09/2017
« average hotel, inexperienced staff at the reception »

I found the hotel rather average for the price paid. Reception personnel was very inexperienced, I dealt with 3 different employees, they all seemed inexperienced. Couldn't answer basic questions.

AccorHotels certified review
Christine L. Solo - 19/09/2017
« Mediocre »

Reception - couldn't find the desk, and I wasn't on my own, others were saying where reception too. It now looks like something from a phone sales shop! Asked to sit down chairs too low, found myself talking to the top of their head when I did get someone to talk to, they were looking at the new phone??? they have introduced for registration - After a long day I want to see where I am going, a smiling helpful face and get to my room. Menu tatty and poor choice - half hour wait for toasted sandwich - not busy time, asked for some more T bags, got one! I don't drink coffee and only 2 bags left in room. I have stayed with IBIS several times now and booked on previous experience - NOT INSPIRED TO BOOK AGAIN.

AccorHotels certified review
Mc Friends - 18/09/2017
« Superbly approachable and friendly staff! »

We had paid for early check-in (twin room), and since emailed to request a room high up and away from the busy road. We arrived to find we'd been given a double room. The twin room which was available for early check-in was a disabled room (only, v much doubt it would have worked as such; the loo was right up against the sink). We took it, though we could have had another later. The window didn't open properly and was very difficult to access. The 8 stars reflect your amazing staff and breakfast buffet being in the mix!!

AccorHotels certified review
Judy Couples - 18/09/2017
« Clean and comfortable »

Staff were pleasant and helpful, ambiance excellent, rooms comfortable. No complaints at all

TripAdvisor review
Family - 18/09/2017
« Very Good »

Good location, metro station very close to the hotel; Excellent breakfast, many food options; The room is clean; I had some problems with the card to open the bedroom door, had to pass the reception several times to update it.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However i am sorry about the keycard 's inconvenience , but its memories is really sensible and if it has been next to other credit cards or phones it can be easily demagnetized, that might the reason why. We hope to welcome you back to our hotel very soon! Sincerely, Selene Trombatore Front House Team Member

AccorHotels certified review
John Business - 16/09/2017
« Overall very Good »

All good except for overrunning building works to bar area , The men were grinding and fitting ceramic tiles which made it hard to work in the later afternoon early evening .

AccorHotels certified review
Jim Business - 15/09/2017
« Updated and very comfortable »

Nicely updated, comfortable bed, odd experience at the reception in terms of the person behind me being seen to first but apart from that great experience.

AccorHotels certified review
Jessica B. Couples - 15/09/2017
« New bed hype not as good as I thought »

Great staff, check in and out. Breakfast selection at 11:30 not as fresh as it should be but good selection. New beds in the new rooms not comfortable at all! Small rooms and toilets and looking tired even thou sold as "new refurbed rooms" could offer a bigger tea selection in rooms.

AccorHotels certified review
Mark H. Business - 15/09/2017
« Stay was brief but ok »

I know the hotel is being refurbished but there is a strange smell in the rooms, I noticed it last time I stayed too. Paint or wall paper paste Due to being close to the road it was also a noisy room

AccorHotels certified review
Aage M. Business - 15/09/2017
« Direktør »

OK, frendly and responsive atmosphere.

AccorHotels certified review
Mel Business - 15/09/2017
« Friendly helpful staff in functional city hotel. »

Would class this hotel as perfect if you're in town for meetings. Has everything you would need for a comfortable stay but without frills. Staff helpful and cheerful but felt they were confused on check in as although in my name the booking was made for me by a colleague. Although the bill was paid full in advance they would not take my card in lieu of further bills so had to get my colleague to attend hotel with original booking card. At odds with most other hotel polices. If our office wasn't nearby I could not of checked in. Major headache then. Most business stays are booked by a third party especially if you've been travelling and it's never been a problem elsewhere considering I come to London every 2- 3 weeks.

AccorHotels certified review
Anonymous Solo - 13/09/2017
« It was comfortable and the normal satisfying stay. »

As previously stated.

AccorHotels certified review
Barry Business - 13/09/2017
« Not what I expected »

I was upgraded upon arrival to 'Gold' status. Free drink and a better room. Drink was welcome, but how was the room better? It looked like the last Ibis room I used (in Paris or Vienna, I forget), and I wished I had took the room I had booked. I could not connect my iPhone to wifi anywhere in the hotel, and nor could the staff. I was informed by two staff members that it was a known problem caused by the iPhone, and there is a way around it. However, neither knew how to do it. I have no such problem anywhere else.

AccorHotels certified review
Andrew F. Business - 12/09/2017
« Pleasant stay, rooms a good standard »

Pleasant stay, rooms a good standard

AccorHotels certified review
L H. Business - 12/09/2017
« was OK but could have been better »

Hot. Air conditioning turned off in building. I like a cool sleep and could not open the window either as it was "locked for your safety" Asked on reception desk if this was what it would be like ongoing and she said yes. That will make me reconsider whether i book this particular hotel again

AccorHotels certified review
Andy Friends - 12/09/2017
« Mixed »

Good location for what we wanted. Chose you as not many hotels in London offered twin bed rooms and we needed one of those. Staff very helpful throughout. But, your heating/air conditioning system working for per floor and seasonally was horrific. As we had no real control of our room and it faced the sun, it was too hot but as others had felt cold on the other side of the hotel, the system had been changed to winter and heating! We were offered a fan and having the window open. All that could be done apparently. So your excuse about your heating system and less CO2 for the environment seems to be your interpretation that allows you to save money at the expense of your customer's comfort.

AccorHotels certified review
Nikki Couples - 12/09/2017
« Satisfied »

Clean and the room was quiet, given it's in a very central location. A good amount of staff at busy times. The only thing I'd say, was I thought I was upgraded to a room with more space, but I'm not sure that was the case, and if it was, the room before must have been pretty tight. You know what you get with Ibis and it didn't disappoint, reasonable price for a central location

AccorHotels certified review
Dave Solo - 12/09/2017
« Very enjoyable »

The staff were friendly and efficient and they were always willing to help with any queries. The room was always spotless after cleaning.

AccorHotels certified review
Geoff H. Business - 11/09/2017
« Room (603) lacked the wow factor »

Greeted with a musty smell as I entered room 603. For first impressions this was somewhat off putting. Basic accommodation at a high price. The bed was comfy and I was able to open the window. The bar area was nicely laid out. I did not use the restaurant.

AccorHotels certified review
Paul J. Couples - 10/09/2017
« Surpassed our expectations for price »

Checking in was super easy, room was spotless and breakfast was excellent

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