ibis London City - Shoreditch Hotel 3 stars

TripAdvisor rating 4.0/5 4,656 reviews
ibis London City - Shoreditch
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Hotel extras

  • 348 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Facilities for disabled and public outdoor parking

  • Free Wi-Fi throughout the hotel

  • Hotel Bar & Restaurant with international cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public outdoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Hotel location

ibis London City - Shoreditch

5 Commercial Street
E1 6BF
london
united kingdom

Tel: +442074228400

Fax: (+44)207/4228410

Contact email

Check-in from 14h00

Check out up to 12h00

  • 15,315,25,67 :   Aldgate East

  • By bus :   25-205-254

  • ALDGATE EAST :  

  • Hammersmith and City,District Li :   Aldgate East

  • By plane

    LONDON CITY APT At 12.87km / 8 miles

  • By plane

    LONDON GATWICK At 46km / 28.59 miles

  • By plane

    LONDON HEATHROW At 34.5km / 21.44 miles

  • By boat

    DOVER At 122.3km / 76 miles

  • By train

    LIVERPOOL STATION At 1.61km / 1 miles

  • By train

    LONDRES WATERLOO At 4km / 2.49 miles

  • By train

    WATERLOO STATION At 4km / 2.49 miles

GPS :51.515339, -0.071969

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family room with 1 double bed + 1 extra bed

  • Max. number of persons: 3
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Brand New : Twin SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 15
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Offering everything from Italian roast coffee to locally brewed craft beers and speciality gins, pull up a chair in our Brick Lane-inspired bar. This bright, lively space offers a tempting spot to indulge in tasty treats and tipples, any time of the day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London City - Shoreditch

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

9,832 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,656 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Excellent except towels

Customer review rating 4.3/5

Val M. Business - 08/09/2019 AccorHotels review

The towels are too small, hard and generally old.

How can two people be charged for four breakfasts for a one night staY?

Customer review rating 4.3/5

Anonymous Business - 08/09/2019 AccorHotels review

Room was basic but clean but I was charged for four breakfasts and my email about this has not yet even been acknowledged.

Had all the essentials

Customer review rating 4.3/5

W. Couples - 05/09/2019 AccorHotels review

No problems, had all the essentials. Would have preferred a bath but shower was ok.

Cozy hotel in great location

Customer review rating 4.3/5

Anonymous Solo - 05/09/2019 AccorHotels review

The hotel room was cozy and adequate (no bar fridge however) and the location is second to none.

Good hotel in good place.

Customer review rating 4.3/5

Pv Business - 05/09/2019 AccorHotels review

Hotel location is good. Breakfast was nice although I did miss fresh tomatoes and cucumbers etc. Rooms were clean and comfortable.

Small rooms

Customer review rating 4.3/5

Sophie G. Friends - 04/09/2019 AccorHotels review

Overall it was ok. Not much to watch on TV though. Breakfast was nice.

Customer review rating 4.3/5

Mrs R. Families - 04/09/2019 AccorHotels review

Nice reception and welcome from staff. Bed and pillows hard. Bathroom needs updating.

Good location.

Customer review rating 4.3/5

G B. Couples - 02/09/2019 AccorHotels review

On arrival Staff were friendly and helpful. room was usual IBIS standard. Breakfast was good - although there have been a few "economies" made since our last visit.

Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again in the near future! Warm Regards, Ibis Team

Excellent

Customer review rating 4.3/5

C D. Couples - 01/09/2019 AccorHotels review

I could not fault this hotel, location, cleanliness, staff all excellent drunk in the bar which again was excellent with a relaxed ambience. Didn’t eat but the restaurant appeared to be of the same standard

Dear D. We very much appreciate your comment regarding your stay at the ibis London City. It is always a pleasure to receive such positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice weekend ahead!

VERY NICE THANK YOU

Customer review rating 4.3/5

Steve B. Business - 01/09/2019 AccorHotels review

Nice and clean, friendly staff. more check in staff required at busy times would be my only negative. comfy and local for what i needed

Thank you ever so much for taking the time to post on your review of your most recent stay with us here at ibis London City Shoreditch .

Pleasent hotel in the east end

Customer review rating 4.3/5

Hans Solo - 29/08/2019 AccorHotels review

Nice fresh new room, comfy bed except for the very solid pillow. Nice ground floor with bar and restaurant. Convenient located close to the tube. The ony negative was a very noisy housekeeping staff that startet rummaging around at 7 am in the morning. as well as the apperance of the street in front of the hotel, homeless and rubbish gives the total apperance a bit og a negative first impression.

Dear Hans Thank you for your lovely review, I'm so pleased to hear that you had such a fantastic stay and we all look forward to welcoming you again in the near future! Warm Regards, Justin Usswald

Nice and clean hotel at reasonable price

Customer review rating 4.3/5

Petteri Couples - 29/08/2019 AccorHotels review

I made online checkin, but the personnel did not noticed that (there was a trainee, I think). I received my welcome drink coupon and the room keys, which worked (last time the keys were activated twice). The room was nice and clean and worth of money. One main reason for me was the location, near Liverpool Street Station.

Dear Petteri Thank you ever so much for taking the time to post on your review of your most recent stay with us here at ibis London City Shoreditch . We hope to have you stay with us again soon. Kind regards Justin Usswald

Great location and nice room

Customer review rating 4.3/5

Kim Couples - 29/08/2019 AccorHotels review

Great check in experience, very funky modern hotel - nice room - the only negative was no hand towel in bathroom and the actual towels are very small and thin!

Dear Kim Thank you ever so much for taking the time to post on your review of your most recent stay with us here at ibis London City Shoreditch . We really appreciate the feedback Kind regards Justin Usswald

re…

Customer review rating 4.3/5

Réka Families - 28/08/2019 AccorHotels review

Everything was very good. Nice colleague during check in. clean room good breakfast (except the scrambled eggs) only problem: very-very cold breakfast room, the air conditioner was too cold.

Dear REKA D., We very much appreciate your comments regarding your stay at the ibis London City - Shoreditch. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Team

Good value

Customer review rating 4.3/5

Nicolai Families - 27/08/2019 AccorHotels review

We had a nice stay. Some things could be better. The bacon for breakfast was soggy and undercooked for all days. Also the reception personnel did not you greet when we entered the hotel after a day out.

Thank you for taking the time to review your recent stay at ibis London City Shoreditch We apologies that on this occasion we failed to meet your expectations regarding your check in experience and will certainly share your comments with our management team. We were pleased to read however that the service you have received was faultless and hope to have the opportunity to welcome you back to ibis London City Shoreditch soon where we feel sure you will find our services much more improved. Warm regards, Jose Lorente, Front Office Team Member

Helpful, friendly staff. Clean basic room

Customer review rating 4.3/5

Claire B. Families - 27/08/2019 AccorHotels review

Very good

Dear We very much appreciate your comment regarding your stay at the ibis London City. It is always a pleasure to receive such positive feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice weekend ahead! Ibis Team

Rude staff

Customer review rating 4.3/5

Marina M. Couples - 26/08/2019 AccorHotels review

I always choose IBIS or any other Accor hotels when I'm travelling because I trust the company and know that I will always get the same quality service, this time though I was very surprised by the rudeness of the staff and the extremely low-quality service. Had to practically make the check-in outside the hotel in the rain, as the receptionist only let us in after confirming I had a reservation. Once we finally got in I really needed to go to the toilet, so I was given a key to be able to get in the lobby bathroom. When I got back the receptionist just took the key from my hands very abruptly like I was going to still the bathroom key for some reason? Not only we were mistreated, but the receptionist was also constantly rude. Just very unfriendly. On the second night, we needed to change our key as it wasn't working properly. Another receptionist just didn't believe us and said we were using it wrong. She then proceeded to try to open a door and checked for herself that it was indeed malfunction and not even apologised for the treatment we got. Changed the key without saying a word and just went away, leaving the key in the counter. I also tried to use the new WhatsApp service just out of curiosity and again the person was so rude for no reason. Honestly, I was completely shocked by the staff manners and I wouldn't suggest for you to stay here. I always used to stay in the Ibis style near London Bridge and this time decided to go to a different area of London, never again.

Dear MARINA M., Thank you for taking the time to tell us about your experience at the ibis London City - Shoreditch. I am very disappointing to hear about your bad experience; allow me to express my sincerest apologies. I have noticed that you were not satisfied with the services provided from the reception staff, and they were unfriendly and unwelcoming during your stay. We will make sure that all your feedback will be given to them to prevent the same situation in the future. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Ibis. Please do not hesitate to contact me during your next visit. Sincerely, Ibis London City Team

Comfortable room in a great location

Customer review rating 4.3/5

Howard Solo - 26/08/2019 AccorHotels review

The staff were good to deal with, the registration process was easy, the accommodation was comfortable, the breakfast was good and the location was excellent.

Thank you for your review, I'm so pleased to hear that you had such a good stay and we all look forward to welcoming you again in the near future! Warm Regards, Jose Lorente Front Office Team Member

The staff were the let down here

Customer review rating 4.3/5

Daniel B. Couples - 23/08/2019 AccorHotels review

The hotel is clean, well presented and conveniently located. The same goes for the rooms here! The let down are the staff in the reception and bar/dining area! My luggage had been damaged on the flight over and the airline were sending new luggage to the hotel, the reception was informed of this and said it was ok and still turned away the delivery, the bar staff were hard to find at times to order food and really seemed disinterested in their job!

very good prize quality

Customer review rating 4.3/5

Will'm Families - 23/08/2019 AccorHotels review

very nice

Thank you ever so much for taking the time to post on your review of your most recent stay with us here at ibis London City Shoreditch . Sara Front Office Team Member
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