ibis London City - Shoreditch Hotel

I arrived late and was assigned a room on the second floor. Despite booking a room with a double bed I ended up in a 'triple room' *without a desk*, which was totally unsuitable for work (and I had quite a bit of work to do). The room also seemed quite outdated and in need of renovation. After I've complained to reception I was immediately assigned a room with double bed *as booked*, on the 5th floor – much nicer and with a good workspace. So, to summarize: helpful and quick service – but shocking to see the variation of quality of the rooms. And of course the question remains why I did not get the kind of room I booked from the start?

Friendly, helpful and paying attention to detail! From reception to restaurant team, all of them made our stay memorable. Thank you!!!

Enjoyed my 4 night stay in this hotel. Good value for money, excellent staff, clean rooms, good breakfast and excellent location for public transport links.

Expected a water bottle in my room

The most important thing is the silence in the room. I had not heard any noise from other rooms or corridor! It was really surprising.

It took 20 minutes to check in (no check in desks) Having booked 5 rooms, 4 doubles and 1 twin it then took 10 minutes to get the twin as all rooms were doubles. I had earleir paid for 2 of the 5 rooms, however this wasn't picked up, and the guests I'd paid for ended up paying also and after another 10 minutes my payment for the 2nd room was finally found and refunded.

Welcoming. Cosy. Freindly. Helpful.

Generally happy. The things that did annoy me: - I believe I was in a "newish" room and there was a small of "new" (plastic?). - The pillow was too big, I'm used to flatter pillows. I asked at reception but they said it was standard and they did not have anything else. I am quite surprised at that. Having a couple of size pillows would make sense as I'm pretty sure I'm not the only one to feel that way. - Some concerns at cleanliness. I used a spoon to eat cereals, and although it got rinsed off, it clearly did not get a proper wash with warm water and soap as there was still some cereal bits stuck to it. I would expect the coffee cups and spoons to be taken out of the room every day and replaced by fresh clean ones coming from the kitchen. Thank you.

Hotel are clear and cosy but service is very poor because do not provide bottle of water and box of tissue in the Room. I asked reception there told me we are not provide any bottle of water you can drink line water in the toilet. One box tissue cost £1.00 and bottle water £1.00

Everything was nice. A/C was very effective- I like a cool room. I just wish there were a minifridge in the room. I was there for a week so it would have been nice to be able to keep soda or milk in the room.

First of all, perfect location in Shoreditch. Staff was very friendly and welcoming. Really good atmosphere in the bar and a good breakfast. Room has everything you need and a comfortable bed for a good night sleep. Will definitely stay with you again. Many thanks!

Fine

When we arrived we were given a rpom on the 10th floor. As soon as we entered there was an awful smell of damp. We waited for a little while to see if it went away but it didnt. We called reception and they offered us another room. No explaination? Maybe you hae had this complaint before? We took anew room on the 7th floor. Sae problem. Not happy tha I paid £300 to stay in a damp smelly room. I really would like a refund.

The room was good! I am very used to Ibis group and the refurbished room I had in this Ibis was very nice. However, in this particular Ibis, the service is bad. First, you do not have a proper reception... On arrival, you have people everywhere and it gives to the entrance a very messy organization! A classic desk is much better and efficient. The staff is running in all directions to get some papers or whatever... Secondly, here is the main issue I had on arrival. You required me to provide the credit card I used to book my room. I did it with my mother as I am still 19 with a student account I don't usually use for relatively expensive payments. For security reasons I couldn't get into the PREPAID room without you repaying my mom's card and charging the card, I had with me. This is the first time I have this problem! I always prepay my room with my mother's card in many Ibis (Heathrow, Manchester, Luxembourg, Paris, Lyon...) and never faced any problem. The staff argued that it was for security reason... I would like to outline that I have the same surname as my mother! Finally what really angers me is that the staff really do not care about you. They are rude!

Staying at the Ibis Shoreditch was a positive experience. Finding reasonable priced hotels in London can be challenging but Ibis delivered.Clean and tidy with helpful, friendly receptionists. Ibis is in walking distance from City, Tower and Liverpool Street Station (flew in from Stansted Airport) and the Metro is right around the corner (Altsted East). Free WiFi is another plus. I missed an iron, an ironing board and a small fridge.