ibis London City - Shoreditch Hotel 3 stars

Overall it was ok. Not much to watch on TV though. Breakfast was nice.

Nice reception and welcome from staff. Bed and pillows hard. Bathroom needs updating.

On arrival Staff were friendly and helpful. room was usual IBIS standard. Breakfast was good - although there have been a few "economies" made since our last visit.

I could not fault this hotel, location, cleanliness, staff all excellent drunk in the bar which again was excellent with a relaxed ambience. Didn’t eat but the restaurant appeared to be of the same standard

Nice and clean, friendly staff. more check in staff required at busy times would be my only negative. comfy and local for what i needed

Nice fresh new room, comfy bed except for the very solid pillow. Nice ground floor with bar and restaurant. Convenient located close to the tube. The ony negative was a very noisy housekeeping staff that startet rummaging around at 7 am in the morning. as well as the apperance of the street in front of the hotel, homeless and rubbish gives the total apperance a bit og a negative first impression.

I made online checkin, but the personnel did not noticed that (there was a trainee, I think). I received my welcome drink coupon and the room keys, which worked (last time the keys were activated twice). The room was nice and clean and worth of money. One main reason for me was the location, near Liverpool Street Station.

Great check in experience, very funky modern hotel - nice room - the only negative was no hand towel in bathroom and the actual towels are very small and thin!

Everything was very good. Nice colleague during check in. clean room good breakfast (except the scrambled eggs) only problem: very-very cold breakfast room, the air conditioner was too cold.

We had a nice stay. Some things could be better. The bacon for breakfast was soggy and undercooked for all days. Also the reception personnel did not you greet when we entered the hotel after a day out.

Very good

I always choose IBIS or any other Accor hotels when I'm travelling because I trust the company and know that I will always get the same quality service, this time though I was very surprised by the rudeness of the staff and the extremely low-quality service. Had to practically make the check-in outside the hotel in the rain, as the receptionist only let us in after confirming I had a reservation. Once we finally got in I really needed to go to the toilet, so I was given a key to be able to get in the lobby bathroom. When I got back the receptionist just took the key from my hands very abruptly like I was going to still the bathroom key for some reason? Not only we were mistreated, but the receptionist was also constantly rude. Just very unfriendly. On the second night, we needed to change our key as it wasn't working properly. Another receptionist just didn't believe us and said we were using it wrong. She then proceeded to try to open a door and checked for herself that it was indeed malfunction and not even apologised for the treatment we got. Changed the key without saying a word and just went away, leaving the key in the counter. I also tried to use the new WhatsApp service just out of curiosity and again the person was so rude for no reason. Honestly, I was completely shocked by the staff manners and I wouldn't suggest for you to stay here. I always used to stay in the Ibis style near London Bridge and this time decided to go to a different area of London, never again.

The staff were good to deal with, the registration process was easy, the accommodation was comfortable, the breakfast was good and the location was excellent.

The hotel is clean, well presented and conveniently located. The same goes for the rooms here! The let down are the staff in the reception and bar/dining area! My luggage had been damaged on the flight over and the airline were sending new luggage to the hotel, the reception was informed of this and said it was ok and still turned away the delivery, the bar staff were hard to find at times to order food and really seemed disinterested in their job!

very nice