Hotel - ibis London City - Shoreditch
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Ibis Hotel Hotel

ibis London City - Shoreditch Hotel

5 Commercial Street 
E1 6BF  LONDON
UNITED KINGDOM

3,914 reviews
TripAdvisor Rating Based on 3,914 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
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Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 348 rooms
  • 100% non-smoking hotel
  • 19 rooms for people with reduced mobility
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,493 reviews

Our guest reviews for ibis London City - Shoreditch

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 3,914 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Cansu H. Business - 14/07/2017
« Average quality for overpriced value. »

I have stayed at the Shoreditch location for a business purpose. The room was not satisfactory given its low air quality. The window is not allowed nor possible for opening. At the same time, the air quality in the room is very inadequate with low quality air conditioning. Given the cost of the room, I have found the hotel average for an overpriced value.

AccorHotels certified review
Robin H. Families - 14/07/2017
« Excellent hotel, modern and with very attentive and efficient staff. »

Great stay, conveniently located hotel with clean, modern rooms. We didn't eat at the hotel but the menus and selection looked excellent.

AccorHotels certified review
Paul H. Couples - 13/07/2017
« Convenient Location »

This was the usual Ibis formula at well maintained hotel. We appreciated the slightly larger room size than at French Ibis hotels. It was a perfect size for us - not too big and not too small. We do not like the new informal check in and are glad Ibis France has not followed suit. Also, the scrambled eggs at breakfast look very unappetising and don't taste very good either.

AccorHotels certified review
Paul Couples - 13/07/2017
« Enjoyable »

Have stayed here before , consistent , this time meals were surperb . not sure about the new check in procedure , a few hiccups there , might want to revisit this.

AccorHotels certified review
Norwichgal Business - 13/07/2017
« Quiet, clean room and omfy bed. Hotel in great location »

Another great stay. I always stay in this hotel when I'm in London. Not cheap during the week, but worth it. Great location - very central. 10 minutes walk to Liverpool Street. Next to a Tesco Express. Literally round the corner from Aldgate East tube station, and 3 minutes walk from Aldgate tube station. Room is clean. Provides shower gel in bathroom. Tea and coffee and kettle in the room. Good soundproofing. Comfy bed. As I'm platinum with Accor, I also got a voucher for a free drink at the bar. What I thought was a nice touch was a sign in the check-in area offering free printing, which was handy.

AccorHotels certified review
Anonymous Business - 13/07/2017
« not all rooms are created equal »

I arrived late and was assigned a room on the second floor. Despite booking a room with a double bed I ended up in a 'triple room' *without a desk*, which was totally unsuitable for work (and I had quite a bit of work to do). The room also seemed quite outdated and in need of renovation. After I've complained to reception I was immediately assigned a room with double bed *as booked*, on the 5th floor – much nicer and with a good workspace. So, to summarize: helpful and quick service – but shocking to see the variation of quality of the rooms. And of course the question remains why I did not get the kind of room I booked from the start?

AccorHotels certified review
Isabel Couples - 12/07/2017
« A Great Stay! »

Friendly, helpful and paying attention to detail! From reception to restaurant team, all of them made our stay memorable. Thank you!!!

AccorHotels certified review
Seany Solo - 12/07/2017
« Good value for money hotel »

Enjoyed my 4 night stay in this hotel. Good value for money, excellent staff, clean rooms, good breakfast and excellent location for public transport links.

AccorHotels certified review
Business T. Business - 12/07/2017
« Close to my customer »

Expected a water bottle in my room

AccorHotels certified review
Gulsah D. Solo - 12/07/2017
« Everything was well-organised and comfortable. »

The most important thing is the silence in the room. I had not heard any noise from other rooms or corridor! It was really surprising.

AccorHotels certified review
Matthew W. Friends - 11/07/2017
« Great sleep poor check in »

It took 20 minutes to check in (no check in desks) Having booked 5 rooms, 4 doubles and 1 twin it then took 10 minutes to get the twin as all rooms were doubles. I had earleir paid for 2 of the 5 rooms, however this wasn't picked up, and the guests I'd paid for ended up paying also and after another 10 minutes my payment for the 2nd room was finally found and refunded.

AccorHotels certified review
Alma Couples - 11/07/2017

Welcoming. Cosy. Freindly. Helpful.

AccorHotels certified review
Nath Business - 10/07/2017
« Functional and quiet. Some improvements would be good. »

Generally happy. The things that did annoy me: - I believe I was in a "newish" room and there was a small of "new" (plastic?). - The pillow was too big, I'm used to flatter pillows. I asked at reception but they said it was standard and they did not have anything else. I am quite surprised at that. Having a couple of size pillows would make sense as I'm pretty sure I'm not the only one to feel that way. - Some concerns at cleanliness. I used a spoon to eat cereals, and although it got rinsed off, it clearly did not get a proper wash with warm water and soap as there was still some cereal bits stuck to it. I would expect the coffee cups and spoons to be taken out of the room every day and replaced by fresh clean ones coming from the kitchen. Thank you.

AccorHotels certified review
Kowsar H. Couples - 10/07/2017
« Service something missing  »

Hotel are clear and cosy but service is very poor because do not provide bottle of water and box of tissue in the Room. I asked reception there told me we are not provide any bottle of water you can drink line water in the toilet. One box tissue cost £1.00 and bottle water £1.00

AccorHotels certified review
Anonymous Solo - 10/07/2017
« Good! »

Everything was nice. A/C was very effective- I like a cool room. I just wish there were a minifridge in the room. I was there for a week so it would have been nice to be able to keep soda or milk in the room.

AccorHotels certified review
Marjolein Families - 10/07/2017
« Great stay in a great hotel! »

First of all, perfect location in Shoreditch. Staff was very friendly and welcoming. Really good atmosphere in the bar and a good breakfast. Room has everything you need and a comfortable bed for a good night sleep. Will definitely stay with you again. Many thanks!

AccorHotels certified review
Anonymous Business - 08/07/2017
« Fine, once one had found out how to check in »

Fine

AccorHotels certified review
Joanne R. Couples - 08/07/2017
« Great location, nice staff, awful smell »

When we arrived we were given a rpom on the 10th floor. As soon as we entered there was an awful smell of damp. We waited for a little while to see if it went away but it didnt. We called reception and they offered us another room. No explaination? Maybe you hae had this complaint before? We took anew room on the 7th floor. Sae problem. Not happy tha I paid £300 to stay in a damp smelly room. I really would like a refund.

AccorHotels certified review
Kevin Business - 08/07/2017
« I spent more than 30min at the reception on arrival because I didn't have the card I used to book my room! »

The room was good! I am very used to Ibis group and the refurbished room I had in this Ibis was very nice. However, in this particular Ibis, the service is bad. First, you do not have a proper reception... On arrival, you have people everywhere and it gives to the entrance a very messy organization! A classic desk is much better and efficient. The staff is running in all directions to get some papers or whatever... Secondly, here is the main issue I had on arrival. You required me to provide the credit card I used to book my room. I did it with my mother as I am still 19 with a student account I don't usually use for relatively expensive payments. For security reasons I couldn't get into the PREPAID room without you repaying my mom's card and charging the card, I had with me. This is the first time I have this problem! I always prepay my room with my mother's card in many Ibis (Heathrow, Manchester, Luxembourg, Paris, Lyon...) and never faced any problem. The staff argued that it was for security reason... I would like to outline that I have the same surname as my mother! Finally what really angers me is that the staff really do not care about you. They are rude!

AccorHotels certified review
Trond Solo - 07/07/2017
« Clean and tidy, and welcoming, helpful receptionists. »

Staying at the Ibis Shoreditch was a positive experience. Finding reasonable priced hotels in London can be challenging but Ibis delivered.Clean and tidy with helpful, friendly receptionists. Ibis is in walking distance from City, Tower and Liverpool Street Station (flew in from Stansted Airport) and the Metro is right around the corner (Altsted East). Free WiFi is another plus. I missed an iron, an ironing board and a small fridge.

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