Hotel - Mercure Hotel Plaza Essen
Mercure Hotel Mercure Hotel

Mercure Hotel Plaza Essen

4.5/5 593 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Indoor heated pool
  • Well-being
    • Sauna
    • Solarium (Nearby)
  • Bike rack facilities
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Plaza Essen hotel, choose between Standard, Privilege and Deluxe Rooms, and Junior Suites with a small balcony. We also have two specially adapted rooms for people with reduced mobility. The 132 rooms are air-conditioned andhave WIFI and DSL access. A maximum of two children up to the age of 16 can stay free of charge in your room, but an extra bed will not be provided. Your pet is also welcome to stay for a charge of EUR 11 per night. All of our rooms are non-smoking.

  • 132 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.7/5 AccorHotels Rating 866 reviews

Our guest reviews for Mercure Hotel Plaza Essen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 593 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bing V. Families - 04/08/2018 AccorHotels certified review
« We are extremely satisfied, thank you very much. »

This is one of the best hotels we stayed in. Friendly staff. Delicious breakfast. Very clean rooms and lobby. We will definitely stay at this hotel again and again... and again.

Sonny V. Families - 03/08/2018 AccorHotels certified review
« Friendly staff, excellent accommodations, walking distance to center of town and such a sumptuous breakfast buffet! »

We were greeted with pleasant smiles at the front desk. We were pleasantly surprised with our room’s accommodations. Loved our rainshower head in our bathroom. And we absolutely loved the sumptuous breakfast! So many choices, variety of meats, cheeses, drinks, breads , and specially the croissants!!! Will definitely spread the word on social media about our awesome experience at the Mercure Hotel.

T. T. Friends - 03/08/2018 AccorHotels certified review
« Spacious, excellent breakfast, very cool temperature during July hot weather and courteous staffing. »

The hotel provided slippers- much more comfortable than keeping my socks on while I’m the room. I also loved having the shower bath robe towels availability. Angelica our breakfast greeter and server was very pleasant and accommodating to our needs. Angelica enjoyed speaking English language with our group. The location of our hotel is very convenient to public transportations, short walking distance to shopping malls and up scale and local restaurants are surrounded in the hotel venue. The internet wi fi was available 24 hours , fast speed with with no interruptions . The room service kept our room stocked up with toiletries and drinking bottled water during our stay. Our room made us feel homey and feels inviting to stay and relax after a long days of exploring the places that were on our must see list.

Josefina N. Friends - 03/08/2018 AccorHotels certified review
« Excellent service and spacious room. »

Great and wonderful experience. The room was quiet and spacious that I was able to rest after a long trip. The breakfast buffet has several selections, deliciuous and very filling. The staffs are courteous and helpful.

Ralph A. S. Couples - 19/06/2018 AccorHotels certified review
« A good stay, like always »

We had a nice time in your hotel, all was fine, the breakfast met our expectations - just a place in the bar without this soccer championship crap would have been fine :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We are very much appreciate your comments regarding your stay at the Mercure Hotel Plaza Essen. It is always a pleasure to receive positive feedback. Thank you for the warm words and the excellent comments of our hotel. Also thank you for your time to tell us about your experiences. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Dear Sirs, we hope to welcome you very soon. In the meantime we wish you all the best! With kind regards Margret Lickfeld

Business - 01/06/2018 TripAdvisor review
« Very comfortable hotel near the centre of Essen »

Very comfortable hotel with super friendly staff near the city centre of Essen. Breakfast is amazing and the room is luxurious, spacious and clean. I recommend the supreme room. When I have to travel again to Essen I would certainly book this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lex v, thank you for your very good rating on tripadvisor. We are happy that you enjoyed your stay overall and we hope to welcomming you soon again at the Mercure Hotel Plaza Essen.

David D. Business - 25/04/2018 AccorHotels certified review
« Very pleasent »

Upgraded nice environment with polite and helpful staff

Philippe Business - 09/04/2018 AccorHotels certified review
« Descent »

Nice, clean room. Excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., thank you very much for your warm and personal words and the associated appreciation. We were very happy to be your hosts in Essen! We thank you for your positive reviews in the area of ​​service and quality; We have passed these on immediately to all employees. That you have rated the thoroughness and friendliness of our staff very well, honors us very much. We pay particular attention to our breakfast buffet, because it is the most important meal of the day! They are quite right, the location of the hotel is really excellent - for the business as well as for cultural and leisure guests. You can reach all important institutions, cultural institutions, restorations or just the big shopping mile in no time. Dear Mr. B., We were happy to be your host and we look forward to seeing you soon! Until then we wish you a good time! Sincerely, Margret Lickfeld Manager Operation

Rob H. Families - 25/03/2018 AccorHotels certified review
« Excellent Service »

Excellent service from check-in to check-out, especially reception staff. Only disappointment was the bar menu was much more limited than on our previous stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for your hearty and personal words and the associated appreciation. We were very happy to have your hostess in Essen! We would like to thank you for your positive reviews in the area of service and quality; We have passed it on to all our employees. The fact that you have valued the thoroughness and the friendliness of our employees was a great honor. The location of the hotel is really excellent - both for the business guest as well as for cultural and leisure guests. You are absolutely right, we as GARNI hotel do not have their own restaurant. We only offer a smal snack-carte. The nearby restaurant mile "Rüttenscheid" offers a Large selection of national and international restaurant. Dear hotel guest, we were gladly your host and we are already looking forward to a sooner! Until then, we wish you a good time! With kind regards Margret Lickfeld Manager

Rob H. Families - 12/02/2018 AccorHotels certified review
« Very Nice Hotel with excellent Staff »

The staff could not have been friendlier or more helpful., especially the receptionist and the bartender. Rooms were spotless and beds comfortable. Convenient location a few hundred meters from the autobahn but not within sight or hearing. Also close enough (but not too close) to shops and restaurants, so lack of a restaurant is no problem and the bar serves pizzas and quiches etc. We will be staying again on our regular trips from UK to the Czech Republic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rob H., thank you for your high score of our hotel and the associated appreciation. We were very happy to have your hostess in Essen! We would like to thank you for your positive reviews in the area of service and quality; We have passed it on to all our employees. The fact that you have valued the cordiality and the friendliness of our employees particularly well, is very honorable to us. They are quite right, the location of the hotel is really excellent - both for the business guest as well as for cultural and leisure guests. Dear Mr. H.,, we would be very happy if we can welcome you also in the future. Until then, we wish you a good time. Yours sincerely, Margret Lickfeld Manager

Solo travel - 09/01/2018 TripAdvisor review
« review »

I really enjoyed to stay in that beautiful room. I thing it is perfect although I did not try the breakfast and restaurant. the decoration and bath is quite good. And the minibar is fine. The view of the room is quite nice with a small balcony.

Our hotel has responded to the review
Our hotel has responded to the review

Dear niloufarh2018, thank you for your very good rating on tripadvisor. We are pleased that you enjoyed your stay overall and we hope to welcomming you again.

Solo travel - 13/10/2017 TripAdvisor review
« Convenient for a short stay »

Stayed for 2 nights on a short break. The hotel is situated in a mixed area of offices and apartments about 10 minutes walk south of the city centre and main station. Had a large clean room on 4th floor fronting the main Bismarckstrase into the city, but road noise was not a problem. Comfortable room and bed although lack of facility to make a hot drink in the room was a bit disappointing. Good choice at breakfast at not unreasonable cost by hotel standards. Pleasant and efficient front desk staff with good English. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruston_10, thank you for rating us on tripadvisor. We are pleased that you enjoyed your stay at the Mercure Hotel Plaza Essen. We hope to welcomming you agian.

Paul D. Business - 18/09/2017 AccorHotels certified review
« Great hotel, as always »

My company uses the Mercure for most business guests. Travel from the United States, usually means a morning arrival, but my room was clean and ready when I checked in. The staff is always friendly. The breakfast buffet is always good, with enough variety to keep anyone happy. The bar is a nice place to sit in the evening and wind down after a long day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., Thank you for your cordial and personal words and the associated appreciation. We were very happy to have your hostess in Essen! We would like to thank you for your positive reviews of service and quality; we have passed it on to all our employees. Dear Mr. D., we would be delighted to welcome you again in the future. With best greetings from the Mercure Hotel Margret Lickfeld Manager Operation

Kenneth B Business - 15/08/2017 TripAdvisor review
« Nice place to stay »

Nice play to stay for a night or two in Essen. Easy access to centre, and to the Messe area and companies in that part of town. The hotel bar has some basic dishes to offer - which are actually quite good - and there are many restaurants in the area. Room comfort is fine - the street running past the hotel is quite busy, so go for a room towards the back as I did (= I do not know if the rooms to the street are sound proofed). Will probably stay here again in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth B, thank you for rating us on tripadvisor. We are happy that you rated the Mercure Hotel Plaza Essen as a "nice place to stay" and we are glad that you enjoyed your stay in Essen. We looking forward to welcomming you again. Best regards

Business - 02/08/2017 TripAdvisor review
« Great hotel! »

This was the first time for me to stay there, and I chose it just because it is located next to the Museum Volkwang, which I should visit. So, I did not have a big expectation, and however, it was really a nice hotel, spacey, clean and quite room. Especially the breakfast was amazing! I usually do not take breakfast at the hotel, as I do not like buffet style, but at this hotel, the selection and quality of the food was really excellent. I hope I could come back sometime in a future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sumi H, thank you for rating us on tripadvisor. The whole Team of the Mercure Hotel Plaza Essen is pleased that you are overall satisfied with your stay. We hope to welcomming you again.

Bw Business - 26/06/2017 AccorHotels certified review
« tip top »

alles schick

AlainWanderings Business - 10/03/2017 TripAdvisor review
« DISASTER »

I arrived at the hotel at 21:30 to be told that I did not have a booking and that the hotel was full. I was told in certain terms that I was wrong. Then it was explained that I did have a reservation, until 18:30 - at which time it was cancelled (and re-sold). I was told in certain terms that this was clear at time of booking, that I was a fool, and that I did not have a valid booking. THEN I SHOWED THE STAFF THE APP SHOWING A VALID, LIVE, (Green ticks) BOOKING. Conclusion - DONT BOOK ACCORD HOTELS ON THE APP: IT SAYS YOU HAVE A BOOKING BUT YOU DON'T.

Paul S Business - 05/02/2017 TripAdvisor review
« Great hotel with great bar »

Great hotel, great location and fantastic little bar. The barman in particular is excellent - great service and great personality. Warm and friendly. The Essen team all delivered on their promises and were happy to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S, thank you for rating us on tripadvisor. Special thanks for mention our excellent bar man who always is a Host by heart. We hope to welcomming you again.

Business - 22/01/2017 TripAdvisor review
« Good location »

Looking for better rate and service and BB offers, and or halfnoard with longer working hours for room service and restaurants. A kind of transport or shuttle bus to/ from train station will make this property the best in Essen

Our hotel has responded to the review
Our hotel has responded to the review

Dear ahmedhatem2017. Thank you for rating us on tripadvisor. We are glad that you are satisfied with our good location, near to the main station, the city centre and the Messe Essen. We hope to welcomming you again.

Anonymous Business - 10/12/2016 AccorHotels certified review

Like coming home.

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