Hotel - Novotel Suites Hamburg City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

4.0/5 1,404 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 7,157 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 1,404 reviews
Anonymous Couples - 12/03/2019 AccorHotels certified review

Easy and efficient. Convenient for us. Friendly and welcoming. Room was very well appointed, had everything we needed, and was cleaned to a high standard. Thank you.

Kamran Q. Solo - 12/03/2019 AccorHotels certified review
« Extremely Satisfied »

Great

Maluenda Business - 12/03/2019 AccorHotels certified review
« very comfortable »

fast processing of check-in. good breakfast accommodation was very good

Anonymous Solo - 10/03/2019 AccorHotels certified review
« Not feeling comfortable »

As an Accor menmber, I feel the service is not satasfactory. The whole building just feel aged and the reception apparently showed her emotion to me as I asked to change room even though I have written on reservation description to avoid rooms at the end of hall way.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chen J., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Mridu S. Friends - 10/03/2019 AccorHotels certified review
« perfect stay »

room was so cosy and good separate toilet bathroom and the best part is they have microwave in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mridu s., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Joakim Friends - 10/03/2019 AccorHotels certified review
« Very good, as always »

Yet another perfect stay in this spacious room with all you need within 30 sq meters. We had a room on the 15th floor, with a stunning view. Lot of fun Close by, as well as train to the airport, 5 mins walk away. Would I stay again? Yes. Of course!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joakim R., What can we say to your review?! WOW! It is a big pleasure to get this kind of positive feedback. It is a pleasure that you feel so fine staying with us. This is a big praise for us! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Md F. H. Business - 09/03/2019 AccorHotels certified review
« Good hotel but does not match with Novotel brand. »

Location and staffs are very good. Room is big enough but layout and decor in room not attractive. Breakfast are is really shocking and weakest part of the hotel. Food selection was also bit poor as per Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Md.Fazlul H., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Svend H. Couples - 01/03/2019 AccorHotels certified review
« Cheap, nice, spacius room »

Every thing was fine, spacius room. Bed not the best, hard and "bumbi" Frindly peoble all over

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svend H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Couples - 26/02/2019 AccorHotels certified review
« Fine »

The experience was good, except the elevator (we assume) was broken so bad to take your stairs (from level 15). Decore looks a bit dated, otherwise it was all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Families - 24/02/2019 AccorHotels certified review
« Pleasant stay! »

Very nice stay in Hamburg! Our room was super clean and the view was nothing but amazing. Really kind crew. Would 100% come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Federica C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Reticuli Business - 19/02/2019 AccorHotels certified review
« There is always something wrong, but I like it! »

I can always find something, whether it is a AC problem, fridge, malfunctioning remote control for the TV, or any other small thing (sometimes you need to know some magic to use the microwave), but I like it nevertheless. For me, it is just part of Novotel Suites, these small defects. Last time, the door on room 1603 was really hard to close and I had to really slam it (poor neighbours). As I said, over the years, I like it like that. Maybe I just spent too much time in this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michal O., wow, what a great review about your last stay! Did you come home well? It's nice to hear how much you enjoy being a loyal regular in our house. Even if there is always a little something that unfortunately does not work 100%. But believe us, we are working on it !!! We will gladly pass on your praise and satisfaction to our team. Because we always try to offer our guests a second and comfortable home, especially when they are far away from the lovers. Therefore this is a nice reward. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

D. Families - 18/02/2019 AccorHotels certified review
« Nice rooms, great location, poor breakfast »

Nice rooms, great location, poor breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Therkel D., We welcome your comments on your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all employees to continuously improve the quality of our services. We also know about our somewhat difficult breakfast situation. Please believe us that we will make changes in the future. Thank you again for sharing your experience, and we hope your next visit will be as enjoyable as the previous one. Yours sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Cemil D. Families - 18/02/2019 AccorHotels certified review
« Big rooms, good breakfast »

Everything was ok, but the parking lot should be included in the room rate. Kind regards

Amro A. Couples - 17/02/2019 AccorHotels certified review
« Unfriendly faces. »

One I arrived at the front disk resiptionest looked the other was start talking asking about my reservation he looking i at his monitor or the other direction won’t I give him ID Raised his eyebrows and say “deutsche Ausweis” judgmental about me speaking English. I ask about the higher floor he said sorry we are fully booked and that wasn’t true because I try to make reservation and it was that I ask about the higher floor he said sorry we are fully booked and that wasn’t true because I try to make reservation and it was available He didn’t give any additional information nothing about club members or offering a Glass of water. I booked the room for two but of course there was only a set of towels shampoo shower gel only for one person. And when I called asking for another set with bathrobes the person in the other side said no we don’t have and hang on the phone without explanation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amro A., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

James A. Families - 17/02/2019 AccorHotels certified review
« A well managed aparthotel. »

This is a well managed aparthotel. The desk staff are cheerful and helpful. The rooms and public areas are kept clean and the the in-room facilities - microwave, kettle and fridge are ideal for a short stay. The hotel is well situated for tourist attractions; it is close to two UBahn stations and on a bus route.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James A., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Business - 15/02/2019 AccorHotels certified review
« All was great, really nothing negative jumps to my mind. »

Check-in was smooth, there was some waiting time (less than 10 minutes). Check-out was also smooth. One thing, at check-in the receptionist asked me to fill in the company address, could you please save this information in the system, so it would not need to be filled. I am asusming I was not the only guest from Siemens Gamesa Renewable Energy. I know the company has multiple offices, but then just ask me which one to choose. Room was nice and clean, can't really say anything bad about it. Keep doing great job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Jk Business - 12/02/2019 AccorHotels certified review
« Good hotel with friendly staff »

Everything fine, spacy rooms, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Salvatore V. Business - 12/02/2019 AccorHotels certified review
« nice hotel, conveniently located, pleasant staff »

I had a nice comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Marianne Couples - 11/02/2019 AccorHotels certified review
« Great service, great rooms a perfect plade to spændende the noget. »

It har been a wery god experince. Sure we will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne B., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Ammar A. Families - 11/02/2019 AccorHotels certified review
« My favorite hotel always in the last 8 years »

Thank u for your services, But i wish, if u think about more than one bottle water and 2 ps. Sukker. But you will always be my one of the best hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ammar A., wow, what a great review about your last stay! Did you come home well? It's nice to hear how much you enjoy being a loyal regular in our house. We will gladly pass on your praise and satisfaction to our team. Because we always try to offer our guests a second and comfortable home, especially when they are far away from the lovers. Therefore this is a nice reward. And next time we think of more than just a bottle of water. We look forward to every further visit from you to us in the Hanseatic city and wish you a nice and relaxing weekend! With kind regards René Ykema General Manager Simone Schieck Assistant Manager

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