Hotel - Novotel Suites Hamburg City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

4.0/5 1,380 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 6,765 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,380 reviews
Paul Business - 06/12/2018 AccorHotels certified review
« Soft be, small pillow »

The hotel is well located for work and the rooms are of a good size; unfortunately the beds are very soft, the pillows small and the walls thin so I didn't sleep great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul James N., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Kjetil Solo - 06/12/2018 AccorHotels certified review

Friendly staff. Large rooms. Good location. Smal breakfast area, bussy at time. Will use this again when returning to Hamburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kjetil T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Anonymous Business - 05/12/2018 AccorHotels certified review
« Business stay »

Efficient, standard stay, no bad surprise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanpatrick R., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Mumbaigill Couples - 04/12/2018 AccorHotels certified review
« good place to stay »

good room and friendly staff but room far too warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gillian Y., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Mr J. C. Friends - 03/12/2018 AccorHotels certified review
« clean, roomy, and frindly »

Clean and tidy rooms A uniq interior a frindly and welcomming atmosphere

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan C., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Henning T. Families - 03/12/2018 AccorHotels certified review
« Very good value for the money »

We love Hamburg, Novotel staff is friendly, hotel is clean and practical, Ubahn is just in front. Only thing was that room was quite warn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henning T., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Ali A. L. Business - 29/11/2018 AccorHotels certified review
« The stay was meeting my expectations »

The stay was meeting my expectations as I've been already In the hotel 1 year ago and I'm expecting to come back to the same hotel when I'll be in Hamburg next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali Ait L., We are thankful for your open and honest words regarding your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, it is a pity that the breakfast did not completely convince you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Onur Business - 28/11/2018 AccorHotels certified review
« Good »

Nice breakfast, nice rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Onur H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Rob F. Couples - 24/11/2018 AccorHotels certified review
« Good location, nice room. »

Nice stay, easy to find, helpful staff who allowed us to check in early. Room was nice, kitchen area was limited, would have been nine to have had some real mugs rather than paper cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert F., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

L. Y. Couples - 17/11/2018 AccorHotels certified review
« Did not expect to not be able to use the thermostat in the room. »

Very spacious room, which is suitable to for working. Great location, close to a nice bakery. Room temperature control should be given to the guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ying Ting L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we are sorry that the temperature was not adjustable. We will also get this problem under control in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Christina Friends - 17/11/2018 AccorHotels certified review
« Great room, superb service - extremely warm! »

I went to Hamburg with a friend. We stayed in a superior suite with 1 dbl and 1 sgl bed. The room showed a bit wear and tear - to the panels & curtains. The bathroom was nice, though the hairdryer was a bit of a waist of time (bring your own) The room wasshowed EXTREMELY warm 25 Celsius at least!! Since the heating system was set to winter, this could not be changed. We opened a window, but housekeeping shut it, while we were out all day.... and we came back to sleep in extreme heat. The staff were very attentive and helpful to the degree of their reach. I had asked for extra pillows in my booking and these were supplied in the room upon arrival. This meant a lot since we arrived very late. I highly recommend this hotel and will definitely stay here on my next trip to Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina Ann P., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

R. Business - 13/11/2018 AccorHotels certified review
« lack of biodynamic food »

lack of biodynamic food

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Suites Hamburg City. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous sommes désolés de ne pas vous avoir convaincu avec notre petit-déjeuner. Nous allons y travailler à l'avenir et garantir une amélioration Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs René Ykema General Manager

Ca… Business - 12/11/2018 AccorHotels certified review
« Nice hotel - Clean Room and friendly staff »

Nice hotel - Clean Room and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carola U., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore, it is a pity that the breakfast did not completely convince you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Pat Business - 08/11/2018 AccorHotels certified review
« It was very comfortable. »

My room was very comfortable and the staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia A., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Andrey Solo - 07/11/2018 AccorHotels certified review
« Breakfast is impossible to get »

Breakfast setup is terrible, I've never been in lines and unable to seat in sny hotel in the world. i had to go to another hotel to have breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrey I., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We sincerely regret the waiting time at breakfast and at the elevator. The situation at breakfast does not reflect our standards. With a higher number of guests, we have to fulfill a greater challenge, which we are trying to solve optimally. Unfortunately, this is not always possible due to the spatial conditions. We are aware that the arrangement of the areas does not reflect the latest standards. Please allow us to express our sincerest apologies for the inconvenience. We will share your critic to the product department of Novotel for consideration in future renovations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Jørn Families - 06/11/2018 AccorHotels certified review
« Nice hotel near u-bahn »

Fast tjek in, Nice staf, 1 free beer in the bar, parking ticket mashine broken

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jorn D., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Vinod Business - 05/11/2018 AccorHotels certified review
« Hotel in Nice Location. Easy access to central station. »

I stayed at the Novotel Suites Hamburg City for a week for a business trip. I had reserved the room about 2 months in advance. Check-in was smooth and I was given a room on the top floor, which had a nice view of the city. The people at the front desk were very friendly and spoke decent English. I had stayed during my earlier visits at the Novotel across the street and the Holiday Inn Express nearby. Compared to both, the rooms are bigger at the Novotel Suites. I did not take the breakfast plan and instead ate at nearby diners or at the Central Station. The room is clean enough and has plenty of storage space for clothes etc. The layout of the toilet and bathroom is a little odd, but I did not have any issues. I would definitely recommend this hotel for business visitors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinod Kumar J., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Tim H. Business - 04/11/2018 AccorHotels certified review
« Satisfied »

It was ok. I think there is a slight leak from the soil pipe in the toilet. Also I was disappointed that I get no loyalty points from my stay as it was my my colleague who made the bookings. I received no points this time so I won’t be choosing Accor when I can make a choice as I have point at another chain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Sergii I. Business - 29/10/2018 AccorHotels certified review
« Wifi access was very poor »

The wifi did not work normally in my room. the signal was so weak that I could only pick it from the laptop close to the door. Mobile devices could not connect at all. On the 3rd night the signal became stronger, but still it was extremely slow. Normally there were no issues with connectivity since 2015 in your hotel, so I was a bit frustrated, as I could not connect and work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergii I., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Anonymous Families - 29/10/2018 AccorHotels certified review
« Hot room! »

Pleasant stay in a very hot room, were it was impossible to lower the temperature. The breakfast buffet was impossible! To little space for too many guests! Great location with the U-bahn just outside the door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten R., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

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