Hotel - Novotel Suites Hamburg City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

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4.0/5 1,242 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,150 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,242 reviews
AccorHotels certified review
Lasse B. Business - 11/11/2017

Nice Big room Enjoy the silence at the hotel

AccorHotels certified review
T Families - 07/11/2017
« Good »

The overall experience is good, the room design and tidiness is great. It will be great if a 3 person room can have 3 chairs, even 2 chairs plus 1 stool will be fine.

AccorHotels certified review
Mp Couples - 31/10/2017
« Toll für Hamburg »

Zentral, Subway, walking distance to downtown, large rooms, clean, friendly, covered parking 12 €,breakfast area to small

AccorHotels certified review
Jade Families - 31/10/2017
« Extremely pleasant stay! »

Great hotel, fantastic central location in Hamburg and close to two subway entrances.extremely kind and helpful staff, spacious room, good breakfast, excellent coffee!

AccorHotels certified review
Sander Families - 30/10/2017
« Nice clean hotel »

The hotel was very clean. Rooms are big enough for the 4 of us. Only the place for breakfast was not ok. Too short tables and not enough space at the buffet. The best thing is to move the breakfast buffet to another place.

AccorHotels certified review
Anonymous Families - 30/10/2017
« Mr »

Have stayed with Novotel several times and this was as usual. Staff were friendly and efficient, so no complaints.

AccorHotels certified review
Reinhold G. Business - 29/10/2017
« Bit old fashioned »

Room size nice, toilet size awful, mattress used up whole place out of fashion e.g. decoration downstairs

AccorHotels certified review
Rémy F. Families - 25/10/2017
« Rémy F. »

We had a pleasant stay at your hotel. Though it would be a improvement if the parking was free

AccorHotels certified review
Kim Families - 23/10/2017
« Nice and clean spacious hotel »

Check in was fast and easy. The room was nice and clean. I enjoyed my cup of coffee before strolling down to the city.

AccorHotels certified review
B Families - 22/10/2017

Clean, efficient, great size family room

AccorHotels certified review
Oleksandr Business - 22/10/2017
« Very good »

Perfect stay, with no negative comments. Very well professionally organized

AccorHotels certified review
Mr Families - 18/10/2017
« Average »

I asked for a quiet room, high up. I got 701. (Low numbers are closed to the big road) they tried to get me to wait for a room even thought it was after 15 (check-in time). Not very friendly or proactive staff. While this stance is vey German, last time I stayed in this hotel the staff was more service minded. The rooms are a bit bashed about, a lot of the furniture and decor has nicks and cracks. And look to be close to 20 years old. I would hesitate to use the suites for business meetings. It works ok to share a room with the privacy screen and separate bath. Good place to be in therms of communications. And Lange reihe, has lots of good eats.

AccorHotels certified review
Erik H. Solo - 17/10/2017
« Functional apatyment with greta view »

Despite some disappointments (slow check-in by new not yet trained staff) a pleasent stay in a rather charmless but functional apartment with a great view of the city.

AccorHotels certified review
Erik S. Families - 16/10/2017
« Family with 2 boys, 10 and 11 »

Excellent, large room. Coffee + tea making facilities. Parking in basement, superb location near subway, very helpful front desk, and last but no least within a fair distance of Miniatur Wunderland.

AccorHotels certified review
Anonymous Families - 16/10/2017
« Spacious, clean and comfortable stay »

The check in staff were very friendly and the room was big enough for our needs, comfortable and very clean. The kettle, fridge and microwave were helpful as we were travelling with a seven month old. The free coffee in the mornings made for a nice start to the day.

AccorHotels certified review
Anonymous Couples - 15/10/2017
« Big room and convenient place »

Room was good and I was satisfied until the last moment at breakfast. The hotel should ask all guests at breakfast for a room number to check if they all paid for. I was the only one I was asked by a middle-aged staff for a room number when I was taking food at Buffe among other guests. No other guests were asked. I felt umbarassed and made me feel that she was a racist. If she asks me that, she should at least ask me at a table, not while taking a food! Not professional.

AccorHotels certified review
Ant K. Families - 13/10/2017
« Everything fine »

Nothing serious to complain

AccorHotels certified review
Dauda Friends - 11/10/2017
« Excellent value for money and a great experience »

Spacious room, excellent bathroom and friendly service.

TripAdvisor review
Friends getaway - 11/10/2017
« Spacious room »

The room was quite good as there was a room divider to provide some privacy between my friend and me. Also, it is good to have a microwave oven in the room. Besides, the toilet and the bathroom were separated which is very useful. However, when we closed the bathroom door, there was a gap. It was quite embarrassing when I was taking a shower or having a bath. My friend can peeped through the gap. When I did the check-in, I needed to line up over 15 minutes. There was only 1 staff member at the front desk . During my stay, long queues appeared several times as there was only 1 staff member at the counter. My friends enjoyed using the gym room as it opened 24 hours. The environment around the hotel is quite nice. It took about 10 minutes to reach the lake. The road towards Central Station was interesting. It was multi-cultural. Different cuisine can be found along the road. However, I had seen mice running several times at the flower bed just outside the hotel. It was quite awful.

AccorHotels certified review
Maria Families - 05/10/2017
« Disapointed »

In general terms i was very disapoited with the hotel. I am used to stay in several hotels either from Accord group either from Non Accord group and i never experienced situations like here. Some examples are a) beeing charged the room even before i see the room. So, in the event i didnt liked the room and i wanted to move into another hotel ( because i did the reservation with a cancelation right) it would not had been possible any more. b) i am a Silver member from Accord Club but in that hotel i didnt felt at all like that and one example was the Check Out. No possible to do any fast check out, and i could not do the check out in front desk without giving the key back at the same time. The aswner to me on the front desk was "Check Out means in our Hotel key back at the same time in front desk" c) i was using some points from my Silver Status to pay part of the hotel however the hotel didnt took that into account (even with me remining them). Couple of hours later i realised they made the mistake and i had to complain to get the money back. d) the wellcome drink was a 0.25cl bottle water while usually i have 1l or 1.5l in other hotels of the Accord Group. The facilities and the hotel itself are not bad however the service requires improvements.

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