Hotel - Novotel Suites Hamburg City
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Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

Lübeckertordamm 2 
20099  HAMBURG
GERMANY

1,190 reviews
TripAdvisor Rating Based on 1,190 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 4,458 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,190 reviews
AccorHotels certified review
Jesper H. S. Families - 11/07/2017
« Good location with easy access »

The hotel is situated east of the main train station which is in walking distance (20 min.). The hotel is also easily accessed by car and there is a convenient parking celler under the hotel. Very near the hotel there is a metro station. The hotel rooms are large and clean. The bathrooms are a bit strange like the ones you will find on a ship. The only problem we had during the stay was the indor climate in the room. The temperature was too high and the regulation of it did not work properly. With the windows open, which was necessary, there were a lot og noise from the street. The breakfast at the hotel is reasonsble and well assorted but a bit expensive in relation to the variety of the different options.

AccorHotels certified review
Anonymous Families - 11/07/2017
« Ok room, unfortunately not on a higher floor  »

I chose your hotel because it is a tall building and my kids asked for a room with a special view. I asked in advance for a room on a higher floor but unfortunately we got a room only on the 5th floor. The room was clean and ok but because of the floor, I have to rate the overall experience only 5/10. (Of course we could have asked for another room, but the kids were tired and we wanted to avoid the hastle)

AccorHotels certified review
Carolina M. Families - 08/07/2017
« friendly staff and good location  »

Good enough. My only complaint is that when booking you don't know that one child has to sleep in the floor. The sofa bed is for one person only in the family room. Apart that all was ok.

AccorHotels certified review
Vítor S. Friends - 04/07/2017
« No improvement in years, a frustration »

My detailed report is already available on Trip Advisor for everyone's knowledge. Bearing the wonderful location and very well-trained friendly staff, it was indeed too much money for not much at all! I should have added some 50 euros and stayed in Novotel at Lübecker Strasse, where I had stayed years ago, or have saved a lot and chosen an Ibis, which kind of matches what is offered in this Novotel Suites unit! In the five years' time between my last stay and this one, absolutely NOTHING has changed or improved - that is the very frustrating bit! Honestly, I feel much too much was paid and the value of such investment wasn't at all returned! I doubt to ever come back.

AccorHotels certified review
Anonymous Business - 27/06/2017

Overall nice. In the room the bathroom with separate shower and bathtub the best. The not so good, and this is unfortunately a major thing, is that the bed matrass is of poor quality: too soft, wobbly and well used. I did not sleep well. I often stay at the Ibis-hotels in Hamburg and their beds are much better. The electric kettle was very good to have, as well as the selection of tea and coffee.

AccorHotels certified review
Stewart T. Couples - 25/06/2017
« Excellent service and hotel with good facilities »

Excellent. Staff very good

AccorHotels certified review
Kate Families - 18/06/2017
« Good facilities, clean and tidy. »

We found the facilities good, though a bit crowded for 4 of us. Bath was great!

AccorHotels certified review
Lee Business - 16/06/2017
« 90% »

large room, best location, simple breakfast, complicated frontdesk.

TripAdvisor certified review
Family - 13/06/2017
« Good, a little walking till central »

Unfortunatly the sistem of air refrigerate was not the best, but the staff change our room, and it became better The location is far from the central city, but is near from the central station and markets also The room is good and the staff marvelous

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, many thanks for the great review and that you have taken the time to rate us after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. We are looking forward to welcome you again and wish you a pleasant week! Sincerely, René Ykema Simon Krüger General Manager Assistant Manager

AccorHotels certified review
Charlie 4. Business - 11/06/2017
« ok overall experience. tv did not syntonize some channels correctly.  »

Did not like to have to pay in advance. Breakfast was lacking eggs.Tv did not work properly.

AccorHotels certified review
Anonymous Business - 11/06/2017
« Disapointing »

Staff was nice enough but not very cooperative when asked to change rooms. Food cannot be included in main bill as you have to prepay, Available food at the snack bar is unhealthy and not quite edible. Thus you end up with 4 or 5 different bills which for business accounting makes things more complicated. Rooms was large and comfortable but no minibar and a little dated. Location is OK.

AccorHotels certified review
Lee Friends - 11/06/2017
« Bad  »

Firstly the reception service is bad. Attitude is not good and when we ask for early check in, she just said room not ready which is impossible for such a big hotel. Very impatient too while we are storing our luggage . Room very Spartan. Aircon not working till middle of the night and it was so noisy that I thought someone was boiling water.

AccorHotels certified review
Nayane Couples - 08/06/2017
« Good hotel 10 min from downtown »

We really like this hotel, we had a great view from the city from our room and the hotel was located very close to a street full of nice restaurants at a 10 min walk in a nice neighborhood. There were metro and bus stops nearby in case we didn't want to walk 30 mins to downtown. They also had an underground parking lot. Our room was really nice as well. The only (small) issue is that they offered complementary muffins and coffee in the morning, but by the time we got down (9:30) there was nothing left... aside from that, everything was great!

AccorHotels certified review
Kenji Business - 07/06/2017
« Really nice stay at the Novotel Hamburg Suites »

Room was excellent. Bed was extremely comfortable, room was quiet, and I loved the blackout shades that allowed me to get the room really dark at night. The hot water pressure was excellent, and I really liked that cane sugar soap/shampoo. Bath towels could be a little bit thicker, and I wished the rooms had an alarm clock. But otherwise, everything was great.

AccorHotels certified review
Dave760 Families - 07/06/2017
« Friendly staff and comfortable room »

Arrived at hotel in morning, left bags as room was not ready. Despite that, staff were very attentive and friendly. Room was very comfortable and it was nice to have complimentary coffee and small cake in the foyer in the morning.

AccorHotels certified review
Peter Families - 04/06/2017
« Very good. »

We expirienced the stay as very good. The room was spacious and the cleaning and service was satisfying.

AccorHotels certified review
Tsaneva Families - 03/06/2017
« Good hotel,but nothing special »

Clean room.good location Breakfast area too small and buffet options was poor The staff was not so friendly

AccorHotels certified review
Ming L. Friends - 02/06/2017
« spacious room great location and great price. »

this is the most spacious novotel I stayed in Germany so far..the location is excellent very close to U bahn and S bahn direct line to Hamburg airport..only a few blocks to hamburg main station. free coffee and muffin in the morning is also a very nice amenity..wifi is excellent in the room..the airline rate is excellent...The staff is friendly...I'm extremely satisfied with this hotel..

AccorHotels certified review
John A. Friends - 26/05/2017
« Very good location. Clean room and efficient and courteous staff »

It would be very nice to have a few more english language tv channels.

AccorHotels certified review
Atabor Couples - 23/05/2017
« Good location »

Positive: Close to Alster, main station. Nice park nearby to take a walk. Garage was right under hotel building, which is very convenient. Negative: Parking costs 24 Euro instead of 12 Euro as it is given in the booking information: the explanation from the hotel is, it costs 12 Euro per calendar day (rather than 24 hours) thus you have to pay for 2 days...

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