Hotel - Novotel Suites Hamburg City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

4.0/5 1,398 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 7,028 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,398 reviews
Anonymous Business - 15/02/2019 AccorHotels certified review
« All was great, really nothing negative jumps to my mind. »

Check-in was smooth, there was some waiting time (less than 10 minutes). Check-out was also smooth. One thing, at check-in the receptionist asked me to fill in the company address, could you please save this information in the system, so it would not need to be filled. I am asusming I was not the only guest from Siemens Gamesa Renewable Energy. I know the company has multiple offices, but then just ask me which one to choose. Room was nice and clean, can't really say anything bad about it. Keep doing great job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Jk Business - 12/02/2019 AccorHotels certified review
« Good hotel with friendly staff »

Everything fine, spacy rooms, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jens K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Salvatore V. Business - 12/02/2019 AccorHotels certified review
« nice hotel, conveniently located, pleasant staff »

I had a nice comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Marianne Couples - 11/02/2019 AccorHotels certified review
« Great service, great rooms a perfect plade to spændende the noget. »

It har been a wery god experince. Sure we will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne B., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Ammar A. Families - 11/02/2019 AccorHotels certified review
« My favorite hotel always in the last 8 years »

Thank u for your services, But i wish, if u think about more than one bottle water and 2 ps. Sukker. But you will always be my one of the best hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ammar A., wow, what a great review about your last stay! Did you come home well? It's nice to hear how much you enjoy being a loyal regular in our house. We will gladly pass on your praise and satisfaction to our team. Because we always try to offer our guests a second and comfortable home, especially when they are far away from the lovers. Therefore this is a nice reward. And next time we think of more than just a bottle of water. We look forward to every further visit from you to us in the Hanseatic city and wish you a nice and relaxing weekend! With kind regards René Ykema General Manager Simone Schieck Assistant Manager

Graeme347 Friends getaway - 08/02/2019 TripAdvisor review
« Another good stay »

This is a preferred hotel for our trips to Hamburg. It is good value for maney with large rooms (if you are a family thisis a big plus); the complimnatary coffe and cakje in the morning is good for those who only have a small breakfast and it is well placed for a number of turkish cafe in St Georg. It is ideally situated for the U and S Bahn (the latter is only 500m away and is a diret link to the airport.The rooms are comfortable and well equipped (bath-tub and shower). The small kitchenette area is also useful (a microwave is there) although the room could have done with a bit of a 'refrech' as some of the furnishings were a bit tired. The bar too is limited - but this is a relatively inexpensive hotel (paid less than 75 euros a night) for Hamburg - so there has to be some compromises.The staff are extremely good and helpful, and as german speaking English person I loved that they asked what langauge I would like to use! All in all, a go to place for me on my visits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graeme347, many thanks for the great review and that you have taken the time to rate us after your stay at the Novotel Suites Hamburg City. We hope you had enjoyable days in Hamburg and a save trip back home. It is a pleasure to receive that kind of positive feedback! We are happy that you are satisfied with our staff and the service we offer. Therefor we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome all the time. We are looking forward to welcome you again and wish you a pleasant week! Sincerely, René Ykema Simone Schieck General Manager Assistant Manager

Faisal A. Business - 07/02/2019 AccorHotels certified review
« Enjoyable and comfortable »

I choose the hotel because it is near to my daily meeting. It's clean and comfortable. the hotel management so friendly. the suite is nice and reasonably priced. I recommend the hotel for staying if you are visiting Hamburg. Definitely, I will stay in it again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faisal A., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Business - 07/02/2019 AccorHotels certified review

The experience with you is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Haiying L., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Business - 04/02/2019 AccorHotels certified review
« Room was nice and comfortable. »

I'm satisfied with my stay in your hotel, room was nice and clean, reception staff was very helpful. Big thank you to your men from reception from evening shift, he was very helpful and open for questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Agnieszka F., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Morten A. Business - 01/02/2019 AccorHotels certified review
« Super !! »

The welcome from the reseption was very good. The rooms was ready when we arrived Rooms was clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Morten A., What can we say to your review?! WOW! It is a big pleasure to get this kind of positive feedback. We are more than delighted that you feel so comfortable staying with us over and over again. Please rest assured that we will share your praise to our team, which provides to prepare a pleasant stay to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Susan H. Business - 25/01/2019 AccorHotels certified review
« Business trip which is made so much nicer by your hotel and lovely staff »

Just really nice- hotel staff always very, very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan H., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Anonymous Business - 24/01/2019 AccorHotels certified review
« Nice hotel but could be improved »

Good reception and service. However, the room was very cold when I arrived. It took a couple of hours to heat it and I almost got ill. Good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elsemarie K., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also we are very sorry that the heating did not work right away. We have talked to the staff, so that in the future attention is paid to such important things. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Hans Business - 24/01/2019 AccorHotels certified review
« Great rooms and friendly staff »

The room is spacious, modern bathroom and good breakfast. Very friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan K., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Signe Families - 20/01/2019 AccorHotels certified review
« Very average »

We started by getting the wrong room, so we had to change. Arriving late at night with children, that was not a good start. Usually Novotel takes special care of the children, but they were not welcomed in any particular way. The room was worn down but clean. The breakfast was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Signe J., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We also apologize for not paying enough attention to the children. This is not standard and we will try hard next time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Christopher O. Business - 19/01/2019 AccorHotels certified review
« Fantastic faultless stay »

Polite efficient handling throughout, check in, room readiness, daily cleaning, breakfast, counter to table drinks service faultless throughout. This hotel is always my first choice for regular stays in Hamburg, the competitive room rate and location are influencing factors the deciding factor is the polite and efficient handling by the staff members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher O., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Hauke B. Business - 17/01/2019 AccorHotels certified review

Breakfast bad and not worth the money Bread dry. Eggs wobby. Too little space Being asked for room number just after coming down from rook exiting the elevator inconvenient, will not take breakfast again and try to book differeny hotrl

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hauke B., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Simone Schieck Assistant Manager

Salal1 Families - 11/01/2019 AccorHotels certified review
« Top Hotel, big rooms, friendly Staff, central location to the City »

We are as usual very pleased to stay in this Hotel, as this not the first time. The Staff is very good, competent and friendly. The Service is very good. The Hotel rooms are clean. The room facilities are Generous with good variability. We recommend this hotel strongly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saad A., What can we say to your review?! WOW! It is a big pleasure to get this kind of positive feedback. We are more than delighted that you feel so comfortable staying with us over and over again. Please rest assured that we will share your praise to our team, which provides to prepare a pleasant stay to you. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Philidor Families - 10/01/2019 AccorHotels certified review
« One of the worst Accor Hotels I have ever stayed in »

Right from the first moment (checkin) through to departure the stay was well below expectations. The reception staff were aloof/bordering on rude. The rooms were old and not up to expectation. Breakfast... less said the better but definitely not worth the money. If I had booked to stay at a 2 * (star) Ibis hotel I might not be disappointed as that it what the hotel should be rebranded as.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan K., Thank you for taking the time to tell us about your experience at the Novotel Suites Hamburg City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager

Anonymous Business - 09/01/2019 AccorHotels certified review
« A comfortable and pleasant place to stay »

The staff were helpful and room was warm and comfortable, would recommend. Breakfast was fine, but could have had more fresh fruit available, but my stay was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane F., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

Michael V. Couples - 09/01/2019 AccorHotels certified review
« pleasant »

we enjoyed the spacious room and I find it important that toilet and bathroom are separated. I also approve of having a sofa to sit down after a long day of sightseeing and the option of making tea in the room. The cleaning service was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael V., We very much appreciate your comments regarding your stay at the Novotel Suites Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager

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