Hotel - Novotel Suites Hamburg City
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Novotel Suites Hotel

Novotel Suites Hamburg City Hotel

Lübeckertordamm 2 
20099  HAMBURG
GERMANY

1,218 reviews
TripAdvisor Rating Based on 1,218 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Bicycle hire facilities  (Nearby)

Catering

  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web corner
  • Copy/print service available
See all services

Hotel location

Our suites

  • 185 suites
  • 100% non-smoking hotel
  • 2 suites for people with reduced mobility
  • 61 family suites
  • 3 connecting suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our suites fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating Based on 4,844 reviews

Our guest reviews for Novotel Suites Hamburg City

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,218 reviews
AccorHotels certified review
Strawberry Business - 18/09/2017
« The hotel is nice and quiet and clean and the price is reasonable »

The room are clean and have a nice size. But there is very quickly a big queue at the reception and you often have to wait for quite a long time. The breakfast area is very small as well.

AccorHotels certified review
Elena B. Families - 17/09/2017
« Wonderful! »

Wonderful! Elegant, Clean Great Atmosphere and very friendly Personal. Our Family, 2 adults with 2 small Children, had a wonderful time here. Nice and comfortable rooms, clean and soft bedsheets. Sparkling clean bathroom! Wonderful Breakfast and extremely friendly Personal!

AccorHotels certified review
Julie F. F. Couples - 16/09/2017
« Lovely hotel, great location, big rooms »

Staff were always friendly, room was thoroughly cleaned each day - no complaints at all

AccorHotels certified review
Fred Business - 14/09/2017
« Good value for the price, friendly staff »

I enjoy the large rooms including a fridge and a large TV in the Novotel Suites hotel. The staff in Hamburg is always very friendly and helpful.

AccorHotels certified review
Anthony P. Friends - 12/09/2017

Well designed and clean room. Staff helpful and pleasant.

AccorHotels certified review
Luxembourg Families - 12/09/2017
« The hotel was a comfortable choice for a family weekend in hamburg. »

Staff, beds, showers, tv, wifi were comfortable and clean and worked fine. We appreciated the space and the partition between children and parents beds. The price-quality ratio was excellent. We liked having a small fridge. Excellent, fast elevators. Good parking for a good price. The furniture was a bit dated but that did not bother us due to the very reasonable price. We considered having breakfast in the hotel but the choice of breakfast and space for eating did not really justify the price.

AccorHotels certified review
Ashraf K. Families - 12/09/2017
« Spacious room in good location »

Family of 5 in a hotel rm. Room is a bit run-down but satisfies basic needs. Toilet and bath flooring needs to change to non-slip.

AccorHotels certified review
Lynda S. Couples - 11/09/2017
« Ok »

Our stay was fine. Nothing special. Staff were ok but not especially helpful. Not much personal contact. Very little information given at check in.

AccorHotels certified review
Carolin Couples - 10/09/2017
« Location is great. »

Near to underground and train station the hotel is ideally located, when you visit Hamburg without car. Aussenalster is only a short stroll away.

AccorHotels certified review
Anonymous Friends - 10/09/2017
« Nice hotel! »

Nice and clean. Good experience.

TripAdvisor review
Business - 10/09/2017
« Ok for 2-3 nights »

Hotel Reception was fairly organized this time as I wasn't told to buy my own soap like last time I stayed in May 2017, but checking in online booked me into a disabled room. Room towels look a bit tired and need all of them to dry yourself. Fridge comes with complimentary water bottle, but only on the first night, fridge is empty from there onwards, so a fairly pointless gesture. Only 2 lifts service 17 floors, and reception can be swamped at certain times of the day, i.e. at check in & check out

AccorHotels certified review
Jim Business - 08/09/2017
« Fairly basic hotel that is adequate for a couple of nights »

Reception staff were better than last time and responsive and helpful. I wasn't too chuffed at getting a disabled room, that had no sink stopper and a tap that worked via sensor which meant shaving with one hand and one hand keeping the water flowing. I cant see how this helpful to disabled folk, as even fully enabled people would struggle with this set up.

AccorHotels certified review
Anonymous Business - 07/09/2017
« Very good »

Very good. Although for second time in a row I did not automatically get the invoice even though I did online check-in.

AccorHotels certified review
S M. Families - 03/09/2017
« Mrs »

We had a lovely time, the hotels location was fantastic. The double bed was so hard though so that felt uncomfortable each day until we were properly mobilised, but this is just personal preference.

AccorHotels certified review
Vojmir S. Couples - 02/09/2017
« fantastic hotel, i loved everything about it! »

Everything was fantastic, I loved the spacious room and the fact that it had both a shower and a bathtub. Of the 7 Accor hotels I've stayed at during my 2 week vacation, this hotel was the best! The only thing I would recommend is refurbishing the rooms because they are looking slightly shabby, but it's not a big deal for me

AccorHotels certified review
Jan J. Business - 01/09/2017
« nice and spacy rooms and a good bed. »

relaxed and comfortable, good overall impression.

AccorHotels certified review
Aussie Families - 29/08/2017

Very comfortable

AccorHotels certified review
Kalu Business - 28/08/2017
« Good, but with problems »

Good services, but this time, one day the room was not leaned and no fresh coffee was available in the room

AccorHotels certified review
Christian G. Families - 27/08/2017
« You prommised to refunded breakfast »

On the first morning of our stay you couldn’t provide breakfast in a timely manner. I asked that we can be refunded for breakfast payed, this was agreed. At the end of the stay this didn’t happen because it was “prepared”. You promised to sort this out with bookings the next day. You have not. Where is my €90 I am owed from your hotel!!!!

AccorHotels certified review
Monet Families - 26/08/2017
« Very good hotel and friendly and attentive staff »

We arrived late at night and were checked in very quickly, efficiently and pleasantly. Our room was large and spacious and the beds were comfortable. Breakfast was very satisfactory and worth the price (15 Euros). Our 9-year old child did not have to pay. One small thing I would suggest for improvement: the shower area does not close totally, and the bathroom floor was always soaked after a shower. Perhaps there could be some way to seal off the area off during a shower.

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