Hotel - Novotel Suites Hannover City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hannover City Hotel

4.0/5 771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 123 suites
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
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4.5/5 AccorHotels Rating 1,881 reviews

Our guest reviews for Novotel Suites Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 771 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Weary T. Families - 15/07/2018 AccorHotels certified review
« Weary t. »

We always try and stay in Suite Novotels when we travel as a family, as we find the layout perfect for our family’s needs; this stay was no different and the room was well-presented and cleaned. However, the welcome (or lack thereof) in Hannover left a distinct sour taste, so much so that we’ll rethink this hotel chain the future. It started with the fact that our (prepaid!) room had been paid on a now-lost credit card, which we could therefore not produce upon check-in. The outstandingly rude and deeply unpleasant, young, check-in guy then proceeded to say we’ve probably stolen our neighbours’ reservation since we can’t produce the (lost!) credit card, even though I offered to show my Accor card and passport, both in the same name as the prepaid reservation. He then insisted on ‘refunding’ the (lost!) credit card, although I explained it probably wouldn’t go through, since the card was now blocked, before charging us again on another card. We’ve probably now been charged twice as a result and will send in an official complaint. Money aside, the rudeness and distinct lack of empathy, not to mention breathtaking accusation of theft (really?!) of the Novotel employee has single-handedly cancelled out lots of perfectly nice experiences in Novotels in several other countries.

Pia Families - 14/07/2018 AccorHotels certified review
« Worn out hotel »

The hotel is in need of an renevation. Our room and bathroom was worn out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family Es-Lund, Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Suites Hannover

Vichai G. Business - 14/06/2018 AccorHotels certified review
« Its always great to be here »

great hospitability great people great management great location. I love this place .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vichai G., Thank you so much for your great review ;o) I hope you got back home safely? See you in 6 month here in hannover André Scholz

Mt Business - 11/06/2018 AccorHotels certified review
« Home in Hannover »

- All staff are courteous this time which makes our stay quite pleasant. Please extend my thank you to all staff. - As a bunch of colleagues from work stays in the hotel for a few weeks, we really notice the difficulty in using the laundry area. - Breakfast is still too expensive for 15 euros. - I hope we have option for the welcome snacks/drink for the loyal members/guests as I'm not really fond of the beer provided. :)

K. Business - 23/05/2018 AccorHotels certified review
« Novotel Suites Hannover City is very good!!!!!!! »

Alle Angestellten waren sehr nett. Especially, one staff in reception desk in the evening dated on 19.05.18, who was very gentle and very kind. My feeling was thanks so much for all staff in Novotel Suites Hannover City. Next business trip, I will book Novotel Suites Hannover City again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sung Soo K., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel SUites Hannover

Arman Business - 19/05/2018 AccorHotels certified review
« Great stay and great breakfast »

Everything was smooth and housecleaning was always on time and on point

Our hotel has responded to the review
Our hotel has responded to the review

Dear Arman M., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Bernard Business - 18/05/2018 AccorHotels certified review
« Excellent stay »

Large, convenient, quiet and clean room. Efficient location and serviice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Dieter Solo - 07/05/2018 AccorHotels certified review
« Mr »

A few times I have stayed at your property. It is conveniently located with easy access to main train station and city center. Your staff is very friendly and helpful. The room has everything that's needed for a comfortable stay. I would recommend Novotel Suites Hannover at any time and plan to stay here in the future again.

Ben Business - 18/04/2018 AccorHotels certified review
« Bit noisy »

The room felt a little weird. Not like a business hotel. More like a hotel you get for an hour or two.

Maria M. J. E. Families - 14/04/2018 AccorHotels certified review
« cozy and comfortable »

very nice

Mohit Families - 30/03/2018 AccorHotels certified review
« Very comfortable room and great location »

Very nice room, comfortable beds and excellent bathroom

Philip Solo - 19/03/2018 AccorHotels certified review
« a great hotel »

nice clean room .nice bed and kitchen

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Bwanakuba Business - 18/03/2018 AccorHotels certified review
« Very good hotel in an excellent location »

Spacious room with excellent amenities. Bathroom had a bath and a shower cubicle. Walking distance from station and town centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Ravi B. Business - 17/03/2018 AccorHotels certified review
« Not great »

Last year when I was here, I was getting a water bottle daily through out my stay. Now that is not the case.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ravi Chaitanya B., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, yours Novotel Suites Hannover

Dennis Business - 01/03/2018 AccorHotels certified review
« Not the usual Novotel experience »

- bottled water was not replenished at all! - there was a time when towel was not replaced even if I did not hang them - only 1 set of pillow. Used to have 2 sets of pillow on the bed - bath amenities was not replenished (I stayed for 2 weeks) - had a minor accident, NO FIRST AID kit and no concern from the helpdesk. no help was extended

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis P., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We talked to our on-duty staff about your accident. They described the process so that you came to the front desk and asked for ice cubes. Our staff asked you about your condition and whether they could do something for you. Any time later you got back to the desk with a interpreter and ask for a Police STation. We are very sorry for this missunderstanding and that you have got this impression. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotelö Suites Hannover

Antti Families - 27/02/2018 AccorHotels certified review
« Once a year »

Great breakfast, clean and silent room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family Antti, We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Sung S. K. Business - 20/02/2018 AccorHotels certified review
« Business Trip in Hannover. I was surprised all staffs were very kind »

very kind / very friendly reception in the evening and breakfast time. I will alway visit suite Novotel in Hannover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Soo K., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Hannover

Peter Business - 15/02/2018 AccorHotels certified review
« high Price low quality »

Toiletries weren’t changed. I asked several times on reception to change them but during whole time were changed just once. Toilet paper was pissed by someone else. Internet connection was terrible I had to log in again each time i picked my phone. Even air conditioning was turn on and temperature was set to 30 degrees room didn’t have more than 20 degrees. Air conditioning was too loud.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Suites Hannover

Business - 03/02/2018 TripAdvisor review
« Pleasant stay »

I was staying this hotel for a night to visit Wolfsbutg. Since it was just behind the central station, it eas really convinient to move. Also, there is a supermarket just next to the hotel gate so i can buy some german food for my family in spite of the short schedule.

Our hotel has responded to the review
Our hotel has responded to the review

Dear junghyond, Thank you for the time writing your review and sharing online. We are very happy that you enjoyed staying with us. Even still we would be very happy to have you as our guest again. Best regards, Novotel Suites Hannover

S.-s. W. Families - 28/01/2018 AccorHotels certified review
« Was nice as usual »

Fast reservation process! Quick check in and out! Friendly and kind greeting! Pillows not so comfortable but great 2 by 2 meters blanket in our double bed....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

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