Hotel - Novotel Suites Hannover City
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Hannover City Hotel

4.0/5 785 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Solarium

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 123 suites
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 2,004 reviews

Our guest reviews for Novotel Suites Hannover City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 785 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sung S. K. Business - 08/10/2018 AccorHotels certified review
« Business trip »

All staffs were very kind. I am very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Wow - what a compliment for our work! I have directly forwarded your review to our staff, they are happy about your positive feedback. See you soon! Best regards yours Suities from Hannover

Anonymous Business - 26/09/2018 AccorHotels certified review

Staffs were all friendly and accommodating. However, breakfast needs improvement as I think the breakfast price is not proportional to the choices offered. Also, it would be good if you will also replenish the complimentary water in the room each day.

Farah N. B. M. Y. Business - 11/09/2018 AccorHotels certified review
« Awesome »

Very satisfied and convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Mohd Y., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from hannover

Trinny Solo - 11/09/2018 AccorHotels certified review
« Pleasant & convenient »

All good enjoyed stay for second time. Was a weekend so no disturbance from the new building coming up which some rooms overlook. Convenient walk through train station into town centre. Was handy to have a large good quality supermarket directly behind the hotel and good bread / pastries in the bakery outlet in the same mall. Hotel reception staff are always friendly and helpful. Never used bar or breakfast facilities so can’t comment on those.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Kees J. Solo - 07/09/2018 AccorHotels certified review
« I can recommend this nice and clean hotel. »

Nice hotel on walking distance to train station and the center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cornelis d., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Paulo Families - 03/09/2018 AccorHotels certified review
« Good, but not enough. »

1. Room is comfortable, but it is missing places to hand the towels. So they could not get dry for the next day and we had to put them in the bath tub in order to have new ones. 2. Breakfast was good, but diversified enough as I'm used to while being hosted at Novotel. 3. I was traveling with my family (wife and 2 kids) that in theory should be entitled to a free breakfast. Unfortunately I was charged extra for their breakfast at the booking moment, and by unknown reason, I was charged again the same extra at the check-out. In the policy is clearly stated: children under 16 in the same room as their parents have breakfast free of charge.

Paul Solo - 03/09/2018 AccorHotels certified review
« 2 nights in Hannover »

Enjoyable stay. I was able to check in early. The staff were friendly. The room was clean and comfortable. I couldn’t get the air conditioning to work except in heating mode so I opened the windows - but had to close because of the building site next to the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Dieter W. K. Solo - 30/08/2018 AccorHotels certified review
« Another enjoyable stay »

Several times now I have stayed at your property. I like the location right in the city center. The staff including maids are always very friendly and helpful. My room 614 had a few dirty spots/markings on the wall and ceiling. Maybe it is possible to remove or paint over them. Looking forward to my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

J. Business - 27/08/2018 AccorHotels certified review
« I'm still expecting my bill by e-mail - please could you send it ASAP Thanks »

Other than the bill my stay was OK thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We send you already the invoice directly to your email. Would you be so kind and check your inbox? Thank you. With best regards André Scholz

It W. N. B. Families - 21/08/2018 AccorHotels certified review
« It was not b. »

It not b. but I don't like the treatment of one front desk staff was working night shift and he don't know any thing about customer satisfaction and respect dealing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, yours Novotel Suites Hannover

Couples - 18/08/2018 TripAdvisor review
« Very nice stay »

The room was big and quiet. It was equipped with a fridge and microwave oven. The bathroom had a plastic feeling but had both the bathtub and shower. A toilet was placed separately. Large and comfortable bed. All in all, a very pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PiotrCPH, We are delighted that we have been a good host for you and have been able to say goodbye to you as a satisfied guest ;o) Hopefully you visit us again. Greetings from Hannover yours Suities

Anonymous Business - 16/08/2018 AccorHotels certified review

3rd time stayed here. Good service. Nice size room. I wish they had German white wine rather than Italy or other countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Paul F. S. Solo - 15/08/2018 AccorHotels certified review
« Excellent location for exploring the city »

I enjoyed the complimentary morning cappuccino in the lobby. I made good use of the computer in the lobby to do some internet research (and I appreciated that it had a U.S. keyboard!). I was disappointed that the fitness room has no treadmill; the area around the hotel is not suitable for running outdoors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul D. N., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, yours Suities from Hannover

Richard Families - 13/08/2018 AccorHotels certified review
« Good »

It was good, the room was a good size and the location was very good. There was a slight issue with checkin as the computer system was down and I had booked using points and cash but the points were not recognised at first. Also I did not receive my silver status welcome drink.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Hannover

Andrew S. Solo - 12/08/2018 AccorHotels certified review
« Lucky to get there »

I was affected by train problems in Berlin but managed to get there by another route . Many people weren't so lucky and weren't able to get away from Hannover. The receptionist had to deal with a large number of people looking for rooms and did that very well. The other two staff members appeared to have a problem with cashing up the takings. This took all of their time and they didn't deal with any customers. The hotel itself was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew S., We very much appreciate your comments regarding your stay at the Novotel Suites Hannover City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Hannover

Vincent F. Business - 12/08/2018 AccorHotels certified review
« About the only good thing is location »

Location is very close to train station but the surrounding area is sketchy which is understandable being so close. You have to share a ‘laundry/ironing room’ with the whole hotel. I never did get that call from the front desk that the laundry room was available. The rooms are dingy, dirty and needs a renovation. I expected much more from a Novotel. By far the worse Novotel I’ve stayed at.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vincent F., Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Suites Hannover

Family - 23/07/2018 TripAdvisor review
« Excellent Location »

(A) Positive: 1- excellent location opposite to the central bus station, close to the main train station and surrounded with hypermarket and public car park with cheap parking price. 2- Service was good. 3- haven a good lobby although it is small. (B) Areas of improvement: 1- housekeeping is not bad but requires better quality. 2- Staff must learn to smile and tend to provide service and help to others. Interaction with people means skills, capabilities and body language rather than only applying procedures and executions without customer service sense because because people are not machines.

Our hotel has responded to the review
Our hotel has responded to the review

Dear abdulla, Thank you for the time writing your review and sharing online. We are very happy that you enjoyed staying with us. We would like to apologize for any inconvenience because of the housekeeping and our empoyees. Even still we would be very happy to have you as our guest again. Best regards, Novotel Suites Hannover

Weary T. Families - 15/07/2018 AccorHotels certified review
« Weary t. »

We always try and stay in Suite Novotels when we travel as a family, as we find the layout perfect for our family’s needs; this stay was no different and the room was well-presented and cleaned. However, the welcome (or lack thereof) in Hannover left a distinct sour taste, so much so that we’ll rethink this hotel chain the future. It started with the fact that our (prepaid!) room had been paid on a now-lost credit card, which we could therefore not produce upon check-in. The outstandingly rude and deeply unpleasant, young, check-in guy then proceeded to say we’ve probably stolen our neighbours’ reservation since we can’t produce the (lost!) credit card, even though I offered to show my Accor card and passport, both in the same name as the prepaid reservation. He then insisted on ‘refunding’ the (lost!) credit card, although I explained it probably wouldn’t go through, since the card was now blocked, before charging us again on another card. We’ve probably now been charged twice as a result and will send in an official complaint. Money aside, the rudeness and distinct lack of empathy, not to mention breathtaking accusation of theft (really?!) of the Novotel employee has single-handedly cancelled out lots of perfectly nice experiences in Novotels in several other countries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family S., Thank you for taking your time and giving us feedback, thus giving us the chance to work on our flaws. We deeply regret that you were dissatisfied with your stay at our house. We apologize for the misleading explanation of our credit card handling by our hotel staff. Unfortunately, the process is very strictly regulated by the credit card company, which is why we are obliged to physically control the card which was used. If this credit card can not be presented upon check in, the credit card company demands a chargeback to said card. Due to the german federal credit card laws a refund is only allowed on the same card, so we first had to apply for a refund process on your old card. From our billing process, the refund process is complete and you should be credited on your next billing. Please let us know if there are difficulties with this refund. You are welcome to contact us directly by mail: h3… We would like to welcome you again in Hannover so that we can still convince you to be Novotel Suites fans.  We wish you and your family all the best yours Suities from Hannover

Pia Families - 14/07/2018 AccorHotels certified review
« Worn out hotel »

The hotel is in need of an renevation. Our room and bathroom was worn out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear family Es-Lund, Thank you for taking the time to tell us about your experience at the Novotel Suites Hannover City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Novotel Suites Hannover

Vichai G. Business - 14/06/2018 AccorHotels certified review
« Its always great to be here »

great hospitability great people great management great location. I love this place .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vichai G., Thank you so much for your great review ;o) I hope you got back home safely? See you in 6 month here in hannover André Scholz

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