Hotel - ibis Madrid Aeropuerto Barajas
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Madrid Aeropuerto Barajas Hotel

4.0/5 2,790 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • EUR 15 per pet 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MADRID BARAJAS
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Self service business centre
See all services

Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 9,604 reviews

Our guest reviews for ibis Madrid Aeropuerto Barajas

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,790 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
David S. Business - 10/11/2018 AccorHotels certified review
« No Water Really!!! »

After a long day traveling and stopping at this hotel as part of an onward journey I woke up in the morning to find the hotel had no water . No shower after all my travels is disgusting and then to find on checkout I had to fight for a mean 10% discount on one room as I was pay for two. Where is customer service these days.???

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID Here Javier, the hotel manager. Thanks for sharing your concerns with us. I'm very sorry for the lack of water last Thursday . There was a huge water leak in the neighbourhood and the Supplier cut off the service in the area . They didn't inform us and we discover that we haven't water when the water deposit alarm jumped. We are engaged to offer a free service when we are responsible of the problem and when we can't offer a solution. That' s not the case. The luck of water is Supplier's responsibility but I agree that we should be flexible. Really sorry , mu apologies. Kind regards Javier de Lucas Director

Anand Couples - 08/11/2018 AccorHotels certified review
« Excellent stay close to airport »

Great one night stopover. Good location near Barajas Airport. Good choice of restaurants nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anand, We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Courtney Solo - 08/11/2018 AccorHotels certified review
« Great airport shuttle and very clean room »

Had everything I needed. Stayed for one night before leaving to the Madrid airport. The staff was very friendly and the airport shuttle was very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C.B, Firstly we would like to thank you for your nice comment about our hotel. We are pleased to know that you had and agreable stay and we hope you liked our services. We would be delighted to welcome you back on your next visit to Madrid. Kind regards, Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Karoline Couples - 08/11/2018 AccorHotels certified review
« Worse than expected »

I had two overnight stays on our trip to and from the Canary Islands. On both occasions I had booked the priority check-in and on both occasions I had to wait. The first time, the priority counter was not even manned and it took quite some time until somebody cared to notice me. The second time the key was not even ready as promised but had to be coded new. At the bar in the evening we also had to wait endlessly at at table until somebody cared to take notice. This was explained with the excuse that in Spain it is custom to order at the bar. Well, if there are menus at the table I assume that there is table service in a restaurant. And, besides, ordering at the bar is not normal everywhere in the world. So, one would assume that at least some polite interest could be expected from the staff as to whether someone sitting at a table might want to order something. At the breakfast buffet the coffee machine was not working already at six o' clock in the morning during our second stay and the music was way too loud. All in all the staff was completely disinterested in the guests and not particularly friendly. The rooms are tiny and a bit crammed even for only an overnight stay. There is not even a safe deposit box available. For any longer stay in Madrid this would be intolerable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karoline, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

B. Business - 08/11/2018 AccorHotels certified review

Excellent communication skill from the staff. It’s a must in this hotel Thank you for your warm welcome at the checkin/out and the welcoming post card found in my room

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

A. R. Solo - 07/11/2018 AccorHotels certified review
« Perfedt »

Room was clean and staff was friendly and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. R., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Francisco Solo - 07/11/2018 AccorHotels certified review
« Perfect! »

Everythings was great, from shuttle to breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCISCO : I hope you are doing well. Thanks for the review regarding your stay with us. I really hope to host you back soon. Regards Javier de Lucas Manager

Anonymous Business - 07/11/2018 AccorHotels certified review
« Dra »

The hotel is okay rooms are clean but the air condition either for heat or cold is very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dra., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Tim C. Business - 06/11/2018 AccorHotels certified review
« Good Value and Convenient »

Very good. The staff was very friendly and service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy, We appreciate your positive comments about our hotel. For us the best thing is our clients satisfaction, also we will pass your compliments to our staff. Hoping that you will stay with us on your next visit to Madrid so we will have the pleasure of welcoming you again, kind regards, Verónica González Adjunta de Dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Katrine Families - 06/11/2018 AccorHotels certified review
« easy stay close to the airport, T1 »

It was a very short stay as we had a flight 6am the receptionist was a bit arrogant the room was ok a lot of noise in the corridor, rooms not well insolated

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATRINE : I hope you are doing fine . I'm sorry if you didn't feel comfortable with the receptionist. He is not arrogant just too much serious. Trust me. Check in process is long in Spain because the police requires that all the people over 16 has to show ID , we have to fill a form and guest must sign this info. Too much time. Thanks for the info about the noisy corridors. Regards Javier de Lucas Manager

Taras Solo - 06/11/2018 AccorHotels certified review
« Good stay, nice staff »

It was good experience staying at the hotel. Unfortunately shuttle bus not available at early morning or after midnight. So I couldn't use it. Room was clean, but some top of mirror was dusted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Taras, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Anonymous Families - 05/11/2018 AccorHotels certified review

Expected similar experience as ibis Bilbao. But experience should be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. BOUGRINI, I'm Javier , the hotel manager. Thank you for taking the time to tell us about your experience at the ibis Madrid Aeropuerto Barajas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Anyway , I can't improve your experience if you don't mention what points disliked you . It will be really helpful if you write things we should improve. Kind regards Javier de Lucas Manager

Mr D. R. Couples - 05/11/2018 AccorHotels certified review
« Mr »

Comfortable and friendly as always

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, Thanks a lot for your kind comments. It is a pleasure read that you felt really cosy with us. We are looking forward to welcoming you back soon Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Anonymous Business - 05/11/2018 AccorHotels certified review
« Shuttle to/from airport was efficient, room/reservation were ready as expected. »

My trip was exactly as expected; the shuttle schedule was on time and the room was what I expected when I made the reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M. : Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Javier de Lucas Manager

Jennifer Couples - 05/11/2018 AccorHotels certified review
« A comfortable stay as a stop off for a next trip. »

The staff was very welcoming determined to make our stay as pleasant as possible. The rooms were very clean and quiet. Perfect to catch up on some lost sleep or relax in after a long day. Breakfast was also very good with a variety of food made available for all tastes. The fact that there is a nearby tube service facilitates going back and forth from the centre and supplies a great connection to the Airport too, other than the air shuttle offered by Ibis Hotel itself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennifer, Thank you for the time taken to share with us your impressions. We are happy to hear that you had a pleasant stay in our hotel. Looking forward to welcome you back! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Victor Couples - 05/11/2018 AccorHotels certified review
« Very good »

Everything was very good for the purpose (short stay on transit)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victor, We appreciate your opinion about your last stay in our hotel. Our clients comments are the best way to know those areas to improve. We hope to get a second chance to welcome you back again. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Smithipatt Couples - 05/11/2018 AccorHotels certified review
« Warm welcome and great service. »

The location is good, not to far from either bus and subway system. The room is compact and perfect for sleep and go.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Smithipatt, Thank you for your comments regarding our hotel. We are delighted to hear that you had a nice stay. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Ed S. -. L. V. Couples - 04/11/2018 AccorHotels certified review
« Clean and very comfortable in a centrally located area. Near restaurants and stores just a short ride to the airport. »

Room was clean and comfortable for a quick one night stay. Very courteous staff. Near the airport, restaurants and shopping. Highly recommended! We would book there in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ed, We would be delighted to pass on your nice comments to our team. We appreciate the time you have taken answering our questions. We are looking forward to welcome you back you soon! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Tall P. Friends - 03/11/2018 AccorHotels certified review
« Nice Pause. »

We stayed at the IBIS to give us an overnight stay between our flights from Tangier and from Madrid. It is a standard IBIS, and the reason we use them. They are clean, efficient and reasonably priced. The airport shuttle is a wonderful benefit. The only negative was the reduced menu in the restaurant. We wanted to stay in and eat in the restaurant. It was not a real problem, however, since they had what we wanted anyway. The staff was very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Arthur, thank you for the time taken to share with us your impressions. We are happy to hear that you had a pleasant stay in our hotel. Looking forward to welcome you back! Clara V. Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Olivia R. Solo - 03/11/2018 AccorHotels certified review
« Receptionist very rude »

The receptionist with the name starting with at, female with dirty blonde hair. Was very rude and unhelpful. She should not be working on the front. It made me not want to stay at your hotel anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIA : I hope you are doing fine. My name is Javier and I'm the hotel manager. I guess that you mistake the hotel. We don't any Staff member which name starts by AT and the most important thing, we all came to work with clothes, body and hair clean. Kind Regards Javier de Lucas

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