Hotel - ibis Madrid Aeropuerto Barajas
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Madrid Aeropuerto Barajas Hotel

4.0/5 2,712 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • EUR 15 per pet
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • MADRID BARAJAS
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • Self service business centre
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Our rooms

  • 168 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 9,119 reviews

Our guest reviews for ibis Madrid Aeropuerto Barajas

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,712 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Sharon Solo - 14/09/2018 AccorHotels certified review
« Very convenient for airport, but shuttle is lacking. »

I stayed here overnight for a flight leaving in the morning. I had no problem getting the shuttle from the airport to the hotel (came in from Malaga), but the hotel to the airport had a very long line and could not fit everyone. They only run every 30 minutes so be prepared to get in a cab (there are some outside the hotel, waiting)! This was the only hotel in Spain that I did not have to put in earplugs, it was very quiet, I was able to get some coffee in the morning at their bar, so that was good. There’s a few dinner places close by as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, Thank you for the time taken to share with us your impressions. We are happy to hear that you had a pleasant stay in our hotel and that you slept well. Looking forward to welcome you back! Clara V. Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Recomendable Couples - 12/09/2018 AccorHotels certified review
« AGRADABLE »

PERSONAL EXCELENTE

Our hotel has responded to the review
Our hotel has responded to the review

Estimada F.R.M.M, Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Sylvio M. Business - 12/09/2018 AccorHotels certified review
« One night in Spain »

I was an early bird and unfortunately there was no room available. I stayed at the bar waiting for my room and people were arriving and the bar was becoming full. Out of the blue, before 11AM the person at the front desk came to me (prior to anybody) and gave me my key for th me room. Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear SYLVIO I hope you are doing well. I very much appreciate your comments regarding your stay with us. We try to be emphatic with our guests and once we have a clean room we offer it to those guest who are waiting after a log trip. I hope to see you back soon. Regards Javier Manager

Anonymous Families - 11/09/2018 AccorHotels certified review
« Can't complain »

Not more nor less than what I'd expected staying in a hotel. Breakfast was better than I'd expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C.N.P, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Anonymous Couples - 09/09/2018 AccorHotels certified review
« Good room for short stay »

Front desk staff efficient and welcoming. Shuttle bus to and from airport very appreciated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernand, We appreciate the time you have taken answering our questions. We are glad to know that you had enjoy your stay as well as our services. We also would be delighted to pass on your nice comments to our team. We are looking forward to welcome you back you soon, best regards, Verónica González Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Christine W. Solo - 09/09/2018 AccorHotels certified review
« Comfortable bed, well designed room adequate for an overnight stay. »

The room is functional and clean, breakfast choice as expected and reception staff pleasant. The shuttle works well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christine, Thanks a lot for the time taken to answer our questionaire. We do our best to make your stay an unforgetable one. Hoping to welcome you back soon! Clara V. Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Rob Couples - 09/09/2018 AccorHotels certified review
« A very standard 2 star hotel. »

Leaking bathroom fittings not noticed by housekeeping even though obvious. Only 2 elevators insufficient which meant lengthy delays. No room safe was a disappointment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to tell us about your experience at the ibis Madrid Aeropuerto Barajas. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara V. Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Gabriela Solo - 06/09/2018 AccorHotels certified review
« I would not go back »

The hotel was ok, the room was good and almost clean, it had some hairs on the side table but the real problem was that it is really far from the hotel. I read it was very close and that you could go by metro so I did and it was a terrible mistake, I walked all the way from the metro station with 3 suitcases. Anyways, I tried to order food around 12 am since they have a menu in the rooms that say 24h and they “offer” salads, pizza, baguettes, etc etc... so I called reception and the girl told me she could not offer me anything form the menu just maybe a ham and cheese sandwich so I took it but they did not have ¿room service? So I had to go down to pick up my food! I clearly understand I was staying in an ibis hotel but it was not even the budget one, and there is this pretty small details that really ruined my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriela, Thank you for your comments about your last stay with us. We are sorry that it wasn`t to your entire satisfaction and we apologize about it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

natachaDoha Family - 05/09/2018 TripAdvisor review
« A quick overnight in Madrid »

A great and clean property that caters to families. We were disappointed to find there was no luggage carts to help with all our luggage on arrival and departure, despite numerous requests to the front desk to find one. We had quite a bit of luggage and with a two year old running circles around us, the very least we would expect a front desk personnel would have helped us bring our bags up to the room. No such assistance, only to help bring luggage from the sidewalk where our taxi dropped us off and to watch our luggage intermittently as we departed. Not ideal when some of the most professional thieves are located in Madrid! The welcome however was pleasant, the restaurant had quick and tasty food. The beds were very comfortable and our 2.5 year old daughter loved having the pull down toddler bed to herself. A great idea!

Alaina R. Solo - 04/09/2018 AccorHotels certified review
« Satisfied »

I normally stay at this Ibis the night before an early morning flight because of it's proximity to the airport. This stay was only different in the fact that I had originally been given a smoking room (I don't smoke) which smelled terribly. The staff immediately took care of this for me and gave me a new room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alaina, Thank you for taking the time to share your feedback If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to welcome you back to our hotel very soon! Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Abdelkarim R. Families - 03/09/2018 AccorHotels certified review
« Good »

Just some of staff needs to be more trained to not ignoring the clients Happend with me on the lobby bar The waiter attend people behind me? Staff education only

Our hotel has responded to the review
Our hotel has responded to the review

Dear YASMIN R., I'm Javier , the hotel manager . I'm sorry for the incident in the bar . Do you mind to tell at what time happened.? We are working with new people and i need to have more information to adopt measures. Thanks for your opinion Javier de Lucas Manager

Wendy Couples - 03/09/2018 AccorHotels certified review
« Comfortable hotel close to the airport. »

The hotel room was adequate and the staff were friendly. It would have been even better if your shuttle had started earlier so we could have used it for our flight to Barcelona rather than using one of the taxis outside your hotel that went the long way to the airport thus over charging us.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Wendy . I hope you are doing well. Thanks for answering the survey. We are working with the shuttle service. Last July we change the company who delivers the service and very soon , I will have a meeting with the manager of the others hotels using the shuttle to change schedules , itineraries etc I hope to start the shuttle service at least at 5 AM. I hope to have good news for our guests. Regards Javier de Lucas Manager

Maria I. R. Families - 02/09/2018 AccorHotels certified review
« Very good »

Good service and nice people

Our hotel has responded to the review
Our hotel has responded to the review

Dear María Isabel, We really appreciate your comments about your stay in our hotel. It is always a pleasure to receive such positive comments! Thanks to them we keep enthusiastic for the work we do. Looking forward to welcome you back soon! Kind regards form the ibis Madrid Barajas staff, Verónica González Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Anna Solo - 02/09/2018 AccorHotels certified review
« Excellent »

Friendly staff and clean hotel. Food can improve a little more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, We appreciate the time you have taken answering our questions, we take good note of your suggestions. We also would be delighted to pass on your nice comments to our team. Looking forward to welcome you back you soon, best regards, Verónica González Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Aaron Solo - 01/09/2018 AccorHotels certified review
« Friendly and accommodating staff »

The staff are friendly and accommodating. They answered my questions and they helped me also regarding my concerns.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aaron, We appreciate your comments about your stay in our hotel. It is always a pleasure to have such positive comments, which help to keep us enthusiastic for the work we do! Looking forward to welcome you back soon, Verónica González Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Jorge V. Families - 31/08/2018 AccorHotels certified review
« Nice Hotel and very good breakfast »

Hotel very nice, clean and with all facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JORGE V., We very much appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreea Brindusa Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Couples - 31/08/2018 TripAdvisor review
« hotel ibis Madrid »

Pleasant hotel very pleasant receptionist nice bar & restaurant, if staying longer than one night would prefer to be closer to the city, we did go for a a walk to but couldn't find anywhere for a drink and relax so opted for the hotel. as a stop over it was handy for train /airport

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thanks a lot for sharing your experience at ibis Madrid Barajas. We are delighted to know that you enjoy your stay! It also a great pleasure to hear such positive comments about our staff. Warm regards from the whole team! Verónica G.

Renae Couples - 30/08/2018 AccorHotels certified review
« Fantastic »

Good staff including check-in and shuttle. very comfortable rooms, good shower , good wifi. Air con worked- big tick. Good shuttle. Breakfast good but coffee could be improved. Gluten free bread option would be good esp when previously requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RENAE I hope my answer finds you well. I'm Javier , the hotel manager. I appreciate your comments regarding your stay at the ibis Madrid Aeropuerto Barajas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm taking note of your comments regarding our coffee , sorry you didn't like it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier de Lucas Director

Wolfgang W. Business - 28/08/2018 AccorHotels certified review

okay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We appreciate very much your comments regarding your stay at the ibis Madrid Aeropuerto Barajas, it is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Verónica González Adjunta de dirección Ibis Madrid Aeropuerto Barajas Avenida General 49 28042 Madrid Tel: 91 301 09 99 Fax: 91 305 73 50 E-mail: H3… Web: www.ibis.com

Couples - 27/08/2018 TripAdvisor review
« Very good stay. Def worth it. »

Good, clean and comfortable. The breakfast was good. Would have liked some gluten free bread or cereal but other options to eat. Coffee needs improvement- first time not having option of a late or cuppaccino on a machine so thought the minimal options must be good. Advice to change the coffee brand used ...was not the best. Staff were fantastic including the hard working shuttle bus drivers who are swamped by clients.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Def worth it . I hope you are well. I'm Javier ,the hotel manager and I want to thank you for taking the time to share your feedback.I'm sorry that you didn't like our coffee . We use the same brand as all the Ibis Hotels in Spain and trust me It's a good brand . Maybe on that day , we didn''t make our best coffee. We hope to welcome you back to our hotel very soon! Regards

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