Hotel - ibis Berlin City Potsdamer Platz
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Berlin City Potsdamer Platz Hotel

4.0/5 1,181 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

Our 146 rooms with modern furnishings feature a bathroom, desk, TV with a variety of Sky channels, and free WIFI. You're sure to enjoy sweet dreams and a restful night's sleep in the comfortable beds so you are ready for a busy day in the capital.

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,259 reviews

Our guest reviews for ibis Berlin City Potsdamer Platz

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,181 reviews
Rotomolp Families - 13/10/2018 AccorHotels certified review
« Comfortable stay »

The breakfast ws varied and the time for it long enough. The room and bathroom were very clean. The location of the hotel was convenient for us - close to many attractions and an S-Bahn station, yet on a quite quiet steet, not noisy. The only diappointment was that, despite the advertisements of the ibis Kitchen, it never seemed to be open.

Anonymous Couples - 09/10/2018 AccorHotels certified review
« ok the room, very good your brekfast »

service at the reception could have been better

Anonymous Friends - 05/10/2018 AccorHotels certified review
« cheap and nothing to complain about »

Nothing fancy but nothing fancy was expected. Good value for the money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Melida T. Business - 01/10/2018 AccorHotels certified review
« It was not a great stay »

The sandwich I bought on the 28th September evening at the snack desk was so horrible I got sick! I think I got slightly poisoned as well. I will never prefer to stay at Ibis anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MELIDA t., thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am honestly sorry for the mentioned inconvenience regarding the sandwich. We are taking this very serious. I have to express that such a thing has never happened at our hotel. We have a very strict routine in general to prevent such things from happening. We have constant best before checks and the food are is regularely cleaned in detail. We are keeping samples from food on a day to day basis in order to benchmark our high food quality. In addition we are constantly beeing checked by independent companies. Still I can only ask for your forgiveness if this might have been caused by our hotel. All the best and kind regads, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis, ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Business - 27/09/2018 AccorHotels certified review
« Clean and reasonable price »

The room was very clean and quiet. There is no laundry service. I had diner once and that was fast and reasonably priced. The breakfast area was packed and I decided not to have breakfast there. Wifi was OK although it did not always work on my cell phone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Aila R. Friends - 21/09/2018 AccorHotels certified review
« Not a vegan-friendly hotel, room near to the elevator was very noisy »

There were at least nothing to eat on the breakfast as I'm a vegan. Very weird because one of the reasons I came to Berlin was that in general, Berlin is a paradise for vegan. Asked for soya milk and they brought me it on the first morning from some other hotel, but on the second morning nobody new that and I got quite unpleasant service while asking for the soya milk again. Just for your information: nowadays it's quite normal that even the smaller hotels serve non-dairy products. What do you serve for those who have milk allergies?? Could not get a proper sleep because my room was next to the elevator which moved regularly even in the middle of night!

Anonymous Couples - 19/09/2018 AccorHotels certified review

Disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. May you can tell us, why are unlucky with your stay in our hotel? At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Maz Couples - 19/09/2018 AccorHotels certified review
« Pleasantly surprised. »

This hotel was a little cheaper than our usual hotel in Berlin, so I was pleasantly surprised that the standard was the same. Absolutely lovely hotel. Staff were pleasant, room good and breakfast was excellent. The bathroom was small but had a nice roomy shower. We will be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs F., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

James M. Friends - 19/09/2018 AccorHotels certified review
« Good weekend stay »

Clean rooms, ideal location and friendly helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Fleabus Friends - 18/09/2018 AccorHotels certified review
« Overpriced and outdated »

I was looking forward to staying at the hotel when I walked into the lobby since it looked quite modern and it was somewhat centrally located. However, once I went to my room, my hopes were dashed. The decor was extremely outdated and the room had a funky smell to it. Furthermore,the bathroom seemed to be an afterthought since it was a separate build-it-yourself Kabine which squeaked with every step and carried a strong scent of egg, similar to the smell of whatever is added to natural gas to make you realize there is a gas leak. The large amount of space between the bathroom door and the floor of the Kabine made it possible for my poo stink to permeate the room. The lack of well-placed Steckdosen in the room made it difficult to charge my phone and still be able to sit comfortably either in bed or the chair provided. The blanket was far too warm for the time of year as I constantly woke up sweating. Overall, I am angry for having paid the amount of money I did to stay at the hotel as I have stayes at much better hotels for a lower price in many large capital cities in the EU. I will not seek out further stays at Ibis hotels because of this experience.

Sandrok Couples - 17/09/2018 AccorHotels certified review
« Value for the money »

Good choice in a budget range. Good location, easy access through public transportation. Rooms are clean and staff is supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Karl B. Solo - 16/09/2018 AccorHotels certified review
« Good value hotel. Good location. »

Good quality basic hotel. Comfortable bed and spotlessly clean room. Decent breakfast. Pleasant and helpful staff. Easy access from both airports by bus and train. Ideal short stay hotel . Excellent Italian restaurant close by. My second stay at an Ibis hotel and would choose Ibis again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

C C. Solo - 16/09/2018 AccorHotels certified review
« OK »

Pleasant staff all round. Informative about local points of interest.

Sam Couples - 14/09/2018 AccorHotels certified review
« Unwelcoming staff and barebones room »

When we first arrived, the older reception staff that checked us in were unwelcoming and rude. Once in our room, we felt it was rather empty compared to other similar priced hotels with very few amenities (just a tv, telephone and hairdryer). There was a single usable plug, that was halfway up the wall with no surfaces near it. The double bed was comfortable, but the two pillows provided did not span the width of the bed. While the shower was decently powerful and stayed at the right temperature, it didn’t drain very well and started to flood the bathroom, though this was sorted out for us. What wasn’t sorted for us was a terrible, rotten smell that would come from the sink every time the water ran. The towels provided for drying ourselves after the shower were closer to the size of hand towels. Also, once while waiting for the lift, I had a short, nice conversation with one of the cleaning ladies, but when I wasn’t sure of something she said in German, she loudly sighed in front of me and walked away. The food while there was good. A decent number of options for breakfast, though not cooked breakfasts to be served to you, there was a waffle iron with batter to make your own fresh waffles with. There were also several bread rolls and plenty of fillings, which was useful for making ourselves some sandwichs for lunch. Dinner was nice, though only a few options, with only one vegetarian dish for our friend. Staff during meal times were much friendlier thankfully. Checkout was easy sand the staff then allowed us to leave our bags behind to be collected later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAM B., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Darko D. Business - 14/09/2018 AccorHotels certified review
« Miserable experience due to unfriendly and incompentent personnel »

I do not usually leave bad reviews, but this time I am forced to do so. This was a very rare occasion that I met both unfriendly *and* incompetent personnel at the same time, in the same hotel. If personnel promises something, rest assured it is immediately forgotten and your pleas are bound to be ignored. Bills and bookings get split randomly with or without prior notice. One has to literally continuously beg for an iron and an ironing board and hope to get one after 4-5 days. You want your Accor reward points? You have to beg for it. It's a complete chaos unworthy of Accor. Shameful. Good points: decent breakfast and pretty much standard Ibis quality room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARKO D., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback, especially as a Le Club Platinum Member, is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The mentioned issues are certainly not matching our standard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Faheem Families - 09/09/2018 AccorHotels certified review
« Excellent service »

Everything was well organized, from check in to check out

W. Solo - 08/09/2018 AccorHotels certified review
« Wonderful stay »

Room was comfortable and clean. Reception staff helpful pleasant and fluent in English. Breakfast super.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imren Baysal ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Couples - 08/09/2018 AccorHotels certified review
« Good location »

Good overall. WiFi could be better, and central temperature control made it impossible to adjust temperature inside the room, which was very hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Imren Baysal ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Solo - 06/09/2018 AccorHotels certified review
« I always stay here when in Berlin »

Good but there is little point in asking guests their preferences when they can't be met. I always request specific rooms, but never seem to be able to obtain them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALISTAIR K., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team and make a note to take care of your room request. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Audrey L. Solo - 06/09/2018 AccorHotels certified review
« Unattentive Receptionist »

I checked in on the 31 Aug at around 2pm and was assigned a room with disable facility. The toilet was filled with handles and a chair in the middle of the shower. I don't feel comfortable staying in that room. I expressed my discomfort in staying in this room as I don't need such facility when I can function normally. The male recpetionist just looked at me once and said well that's the room and then back to his computer. Also while checking in the first time, the female receptionist didn't even look up and say hello to me at all, she was simply focusing on taking a phone call. I assume saying hello to the guest is the basic of the basic of customer service?! It is disheartening and ironic as the Ibis poster said they do listen to their customers and try to provide them with good experience and right at that moment, I felt humiliated. Bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AUDREY L., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and the described events should have not happened. We are already working on further improving and setting up training on the job with our staff in order to prevent this from further happening. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

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