Hotel - ibis Berlin City Potsdamer Platz
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Berlin City Potsdamer Platz Hotel

4.0/5 1,229 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

Our 146 rooms with modern furnishings feature a bathroom, desk, TV with a variety of Sky channels, and free WIFI. You're sure to enjoy sweet dreams and a restful night's sleep in the comfortable beds so you are ready for a busy day in the capital.

  • 146 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 3,666 reviews

Our guest reviews for ibis Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,229 reviews
Culture01296960249 Business - 13/03/2019 TripAdvisor review
« Poor service, bad location »

The staffs were rude. Asked for iron/board, they asked me to go to Novotel to iron my clothes.. in the rain! Then battery of door's card reader was broken, staffs argued with me instead of apologizing. Location is not in Potsdamer Platz, 10mins walking. Rate published on road-side was cheaper than what I paid. So disappointing. I was cheated!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Culture01296960249, thank you so much for the important review and your personal feedback. On behalf of the team I am sorry to read that you did not like your room, which I can fully understand. Please excuse that we have missed the opportunity to offer you a different room or a later room move. This is definitely not our standard and we promise an even better communication. I hope you can accept our apologies and we wish you all the best. Best regards, Dennis

Business - 12/03/2019 TripAdvisor review
« Great location, and Ibis quality »

It is a to the point Ibis structure, with friendly and helpful staff, situated in a great location to explore Berlin, only a few hundred meters away from Check Point Charlie, Museum of Terror, and a Piece of the Berlin Wall, as well as from Berlin Mall.

Kristy Business - 10/03/2019 AccorHotels certified review
« It was a lower standard than what I expected »

While it served the purpose it really wasn't a great stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Poor M. Business - 10/03/2019 AccorHotels certified review
« Disable room with no choice »

I have to stay in disable room because the hotel is fully booked. I did advance check-in via app and arrived to hotel around noon together with friend. But I only got the disable room. No one inform m. this until I stepped into my room after 24 hours flight. After asking to front desk, the answer is so simple, fully booked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow m. to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. On behalf of the team I am sorry to read that you did not like your room, which I can fully understand. Please excuse that we have missed the opportunity to offer you a different room or a later room move. This is definitely not our standard and we promise an even better communication. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Gillian S. Families - 25/02/2019 AccorHotels certified review
« Basic hotel with over price parking »

The room was tiny. My son was placed on a pull down bed which I consider dangerous. More than twice he banged his head as he would end up under a ledge in his sleep. One tiny rail and a few shelves for three people is not enough space. The bathroom STANK of urine even before anyone used the toilet, and after we had been our for the entire day. It was disgusting. Service wasn't good. My husband, children and I got stuck in the lift. We tried to go to our room but the door didn't close properly and thus the lift wouldn't move, but the doors would not open again. We rang the emergency button several times before it was answered, and when it was the doors fully opened and the staff member would not listen to our problem and instead gave us dirty looks as though it was our fault we got stuck. It made Berlin the worst part of a multi city trip. The parking is astronomical also. €34 for two nights is absolutely disgusting to charge. I stayed in different cities across 8 days and your hotel is the only one thst even charged, let alone a bloody fortune.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Sergey Solo - 24/02/2019 AccorHotels certified review
« Optimal price/quality »

Good breakfast, internet and price. Missed the fridge though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Hki Business - 16/02/2019 AccorHotels certified review
« Great Location »

Good city hotel, close to various Berlin attractions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Business - 15/02/2019 AccorHotels certified review
« Good for the price »

Clean,simple, meets the requirements

Business - 14/02/2019 TripAdvisor review
« Ibis Berlin »

Excellent stay. Hotel staff very accommodating and extremely helpful and friendly. Would highly recommend this site for a short stay . Hotel in excellent position for sightseeing.. Breakfast is also excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear martinmY, thank you so much for the kind feedback and the lovely review. We hope to welcome you soon back to our hotel. Best regards, Dennis

Anonymous Business - 13/02/2019 AccorHotels certified review
« excellent service all round »

its was fantastic the staff were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Solo travel - 12/02/2019 TripAdvisor review
« Felt Welcome »

During my stay it was my birthday. When I passed reception heading for breakfast, the receptionist cheerfully called “happy “. I sat down at a breakfast table and after a few minutes, the receptionist and another Ibis lady came to me. They sang “Happy Birthday “ and presented me with a muffin with a candle in it and a glass of Prosecco. This was a really kind gesture, and much appreciated.

Safari08324345578 Business - 11/02/2019 TripAdvisor review
« Business trip to Berlin »

Business trip to Berlin. in general hotel requires deep renovation. Terrific attention from staff, nice breakfast, clean rooms and toilettes, but old fashion rooms and corridors. Acceptable place to sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Safari, thank you so much for the kind feedback and important review. We are sorry that you did not like the design of our rooms and corridors. Our staff is constantly working in order to keep our hotel the best possible shape and we would love to welcome you soon back. Best regards, Dennis

Iwona Business - 07/02/2019 AccorHotels certified review
« Fantastic! »

Great location, lovely breakfast and very nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Rade M. Business - 04/02/2019 AccorHotels certified review
« Always nice experience in an ibis »

It was more or less what you can expect out of any Ibis. The rooms are Spartan, but clean and we'll kept. The room temperature is a bit on the cold side. The provided blanket was very very thick making for very hot bed in the morning. Breakfast was nice, although one very very small complaint is about juice machines- they were not refilled vigoursly but only occasionally. Check out and check in was very nice and I want to commend the staff for being very nice and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Steve H. Solo - 02/02/2019 AccorHotels certified review
« Quiet, relaxing and perfect to recharge after busy conference day. »

Quiet, relaxing and perfect to recharge after busy conference day. Breakfast was satisfying, great start to the day. Helpful and friendly staff ensure assistance with any queries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Hans Business - 02/02/2019 AccorHotels certified review
« normal stay »

There is nothing special to mention

Pia A. Couples - 15/01/2019 AccorHotels certified review
« No problems at all »

The staff was very friendly and helpfull, easy to check in and out, Nice clean room, no noise- everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs a., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Gary Solo - 05/01/2019 AccorHotels certified review

This is my third time using this hotel in the last 6 months. Every time it has been perfect. Great location, connected to all tourist sites by great public transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr J., We very much appreciate your comments regarding your stay at the ibis Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Simone K. Families - 04/01/2019 AccorHotels certified review
« Dirty room. Unfriendly staff with attitude. But great location. »

Overall we were disappointed with our stay this time. The room was so hot that we couldn't sleep and had to open the window putting up with street noise. When mentioning the heat to the receptionist, his attitude was lax and uncaring. The toilet smelled (likely caused by dirty pipes) which could easily be fixed with some strong cleaning detergents down the drains. Under the bed there was lots of dust which stuck to our feet when walking. When we decided to add breakfast, this was fine for one morning but not thr second when the receptionist requested immediate payment, which is insulting and extremely rude, since we were paid up to stay for another night. We therefore decided not to have bfast at your establishment on our departure day. Overall, the hotel service was poor with snotty staff attitude. The only good thing was the location close to Potsdamer Platz. Even so, there are other hotels similarly close in radius to the centre and next time we will definitely book a different hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs K., Thank you for taking the time to tell us about your experience at the ibis Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Families - 03/01/2019 AccorHotels certified review
« Clean, centrally located, restful »

Well priced, quiet, good breakfast, knowledgeable staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Jacqueline Domke Reception Novotel Suites, ibis & ibis Budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

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