Hotel - ibis Berlin City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Berlin City West Hotel

4.0/5 632 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

All the rooms at the ibis Berlin City West hotel feature our innovative Sweet Bed by ibis beds and have a central air-conditioning system, free WIFI, TV with a wide range of Sky channels and a desk for your mobile office.

  • 136 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for adult
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.4/5 AccorHotels Rating 1,186 reviews

Our guest reviews for ibis Berlin City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 632 reviews
Anonymous Business - 25/06/2018 AccorHotels certified review
« Extremely satisfied. I really love to come back to ibis Berlin City West. »

I had my usual room and I just loved it ! Staff is super friendly and very helpful. Only issues I have is with my Accor Card but staff at reception very friendly explained how I can call them :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eyline Treschanke

nereida36 Couples - 07/06/2018 TripAdvisor review
« A fabulous place to stay in Berlin »

Great and tidy room. Excellent customer service/. Good location , near to the underground and nice restaurants and cafe places. Nice buffet breakfast. Great view from the hotel room. This our second time staying in this hotel. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nereida36, it is always a pleasure to receive positive feedback, I will share your comments with my team. Hope to see you again soon. Greetings, Ilona

Couples - 30/05/2018 TripAdvisor review
« Nice hotel in a quiet area »

Stayed here for 5 nights. The hotel is quite quiet. Friendly and helpful staff. Rooms were cleaned every day, which was very nice. The breakfast included in the price was quite tasty and plentiful, but there was not enough fruit. The hotel is located within walking distance from the metro, so it is convenient to get to the center of Berlin and the airport. Near the hotel there is a supermarket, several cafes and a small park.

Robert Solo - 24/05/2018 AccorHotels certified review
« Very pleasant, friendly and welcoming »

Great, friendly and welcoming staff, room beautifully cleaned every day - even when i went out a bit later in the morning. Lovely quiet room on the 6th floor

Eg Couples - 22/04/2018 AccorHotels certified review
« All great »

All great

John L. Solo - 18/04/2018 AccorHotels certified review
« VERY GOOD SERVICE. »

VERY GOOD SERVICE AND FRIENDLY STAFF.

Anonymous Families - 02/04/2018 AccorHotels certified review

It was ok

Anonymous Solo - 24/02/2018 AccorHotels certified review
« Gut »

Gut

Solo travel - 08/02/2018 TripAdvisor review
« More like East of the wall »

URSS style ? No smile (even at the front desk), no style (really overrated compared to other ibis hotels), no WiFi (I dare you to stream a YouTube video), and the plugs are very far away from the bed so forget about charging your phone while browsing Facebook. At least the temperature in the room was all right which is not always the case with Ibis and the breakfast is fair (even if a bit overpriced).

Family - 05/01/2018 TripAdvisor review
« Location Not Ok »

This Ibis is far from the attractions. There are at least 2 Ibis in a much better location. The housekeeping has to improve, bathrooms are not well cleaned, there are grimes on the floor. The wifi is very slowly in floor 1 that we changed rooms - signal in the 6th floor better. Another reason for the change in room is: the door in 1st floor was very hard to open. Food in the breakfast buffet limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mar0se, Thank you for staying at and reviewing the ibis Berlin City West. We are very sorry that you where not satisfied about all the services. Rest assure that we will do the best to avoid this in the future. In Berlin and surroundings we are with more than 20 ibis Hotels located in every corner of the city. Our Hotel is located only 2 km from the Kurfürstendamm (3 stops with metro) and good accessible for visiting the city. We hope that you give us, or another of our ibis hotel, the possibility to proof, that you experience was an exception. Best regards Mathijs - General Manager

Babsy Solo - 02/12/2017 AccorHotels certified review
« Clean room. Friendly accommodating staff »

WiFi not the best. Could not log on from room 322. Had to move to another room. Even there it was hit or miss. Best connection was in the lobby

Marcel Friends - 22/10/2017 AccorHotels certified review
« Budget hotel with perfect services near to center »

Every was fine only wifi in 619 permanently fall down and not possible to ve connected

Munira A. N. Couples - 08/10/2017 AccorHotels certified review
« a Very Dirty carpet »

first of all the carpt isn't clean at all very dirty ,the WC like a sub marine diving

Our hotel has responded to the review
Our hotel has responded to the review

Dear Munira N., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

Christiana V. Families - 08/10/2017 AccorHotels certified review

Our room was clean and comfortable and the breakfast was good. Staff was friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANA V., We very much appreciate your comments regarding your stay at the ibis Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

Anonymous Business - 25/09/2017 AccorHotels certified review
« As always - worth to come back. »

Very friendly and helpful staff !!!

Anonymous Business - 16/09/2017 AccorHotels certified review
« wi-fi was really bad »

wi-fi was really bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear AASHISH J., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our free WLan is with limited speed and this is related with the number of people working on it at the same time. Please be so kind to address next time, your problem at the reception so we react and see if there is a general problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

N. Business - 15/09/2017 AccorHotels certified review

12.09.17-14.09.17

Bjorn F. Couples - 13/09/2017 AccorHotels certified review
« Ok location but... »

The hotel's location is ok if you are going into the city centre but we felt that the room was smaller than other Ibis we have stayed at. Only one chair. The room was also not as clean as we have come to expect. We were met by a foul smell that we were later told was due to a general problem with the Berlin sewage system when the temperature changes. Finally we noticed that for the first time we only got one towel each and only one welcome drink as Gold Card members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BJORN F., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Although you are totally right that the cleaning of the room should have been correct from the beginning we kindly ask you to address this at the reception so we can solve it immediately or even offer either another room. Unfortunately the one drink offered for our Gold Members is due to the terms of LeCLub AccorHotels; one per member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

Sebastian Business - 12/09/2017 AccorHotels certified review
« Solid hotel, nice rooms, good breakfast, well connected to public transport »

solid, wifi could be better/faster. air conditioning didn't seem to work on the second day

Karl Couples - 12/09/2017 AccorHotels certified review
« Just what we needed »

Comfortable room, helpfull staff, it was just what we needed. Some small comments: - air conditioning disabled? - maid disregarded the 'do not disturb sign' (to be fair, we checked in early, so this might have confused her?) - shower nieche was nice, but very loud when showering (hollow plastic floor) - duvet was heavy and not very breatheable. We were coming home from a hiking trip, sleeping in tents, so these seemed as insignificant issues, and we did not bring them up with the staff, whom by the way were extremely nice and helpful.

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