Hotel - ibis Berlin City West
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Berlin City West Hotel

Our hotels AccorHotels
4.0/5 615 reviews
All hotels in Berlin-wilmersdorf
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

All the rooms at the ibis Berlin City West hotel feature our innovative Sweet Bed by ibis beds and have a central air-conditioning system, free WIFI, TV with a wide range of Sky channels and a desk for your mobile office.

  • 136 rooms
  • 100% non-smoking hotel
  • 11 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 1,122 reviews

Our guest reviews for ibis Berlin City West

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 615 reviews
AccorHotels certified review
Anonymous Families - 02/04/2018

It was ok

AccorHotels certified review
Anonymous Solo - 24/02/2018
« Gut »

Gut

TripAdvisor review
Solo travel - 08/02/2018
« More like East of the wall »

URSS style ? No smile (even at the front desk), no style (really overrated compared to other ibis hotels), no WiFi (I dare you to stream a YouTube video), and the plugs are very far away from the bed so forget about charging your phone while browsing Facebook. At least the temperature in the room was all right which is not always the case with Ibis and the breakfast is fair (even if a bit overpriced).

TripAdvisor review
Family - 05/01/2018
« Location Not Ok »

This Ibis is far from the attractions. There are at least 2 Ibis in a much better location. The housekeeping has to improve, bathrooms are not well cleaned, there are grimes on the floor. The wifi is very slowly in floor 1 that we changed rooms - signal in the 6th floor better. Another reason for the change in room is: the door in 1st floor was very hard to open. Food in the breakfast buffet limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mar0se, Thank you for staying at and reviewing the ibis Berlin City West. We are very sorry that you where not satisfied about all the services. Rest assure that we will do the best to avoid this in the future. In Berlin and surroundings we are with more than 20 ibis Hotels located in every corner of the city. Our Hotel is located only 2 km from the Kurfürstendamm (3 stops with metro) and good accessible for visiting the city. We hope that you give us, or another of our ibis hotel, the possibility to proof, that you experience was an exception. Best regards Mathijs - General Manager

AccorHotels certified review
Babsy Solo - 02/12/2017
« Clean room. Friendly accommodating staff »

WiFi not the best. Could not log on from room 322. Had to move to another room. Even there it was hit or miss. Best connection was in the lobby

AccorHotels certified review
Marcel Friends - 22/10/2017
« Budget hotel with perfect services near to center »

Every was fine only wifi in 619 permanently fall down and not possible to ve connected

AccorHotels certified review
Munira A. N. Couples - 08/10/2017
« a Very Dirty carpet »

first of all the carpt isn't clean at all very dirty ,the WC like a sub marine diving

Our hotel has responded to the review
Our hotel has responded to the review

Dear Munira N., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

AccorHotels certified review
Christiana V. Families - 08/10/2017

Our room was clean and comfortable and the breakfast was good. Staff was friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTIANA VAETH, We very much appreciate your comments regarding your stay at the ibis Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

AccorHotels certified review
Anonymous Business - 25/09/2017
« As always - worth to come back. »

Very friendly and helpful staff !!!

AccorHotels certified review
Anonymous Business - 16/09/2017
« wi-fi was really bad »

wi-fi was really bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear AASHISH J., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our free WLan is with limited speed and this is related with the number of people working on it at the same time. Please be so kind to address next time, your problem at the reception so we react and see if there is a general problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

AccorHotels certified review
N. Business - 15/09/2017

12.09.17-14.09.17

AccorHotels certified review
Bjorn F. Couples - 13/09/2017
« Ok location but... »

The hotel's location is ok if you are going into the city centre but we felt that the room was smaller than other Ibis we have stayed at. Only one chair. The room was also not as clean as we have come to expect. We were met by a foul smell that we were later told was due to a general problem with the Berlin sewage system when the temperature changes. Finally we noticed that for the first time we only got one towel each and only one welcome drink as Gold Card members.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BJORN F., Thank you for taking the time to tell us about your experience at the ibis Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Although you are totally right that the cleaning of the room should have been correct from the beginning we kindly ask you to address this at the reception so we can solve it immediately or even offer either another room. Unfortunately the one drink offered for our Gold Members is due to the terms of LeCLub AccorHotels; one per member. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mathijs Parsch | Hoteldirektor / General Manager ibis Berlin City West Brandenburgische Straße 11 • 10713 Berlin • Deutschland T +49 (30) 86 20 20 • F +4… -222 H3… ibis.com • accorhotels.com

AccorHotels certified review
Sebastian Business - 12/09/2017
« Solid hotel, nice rooms, good breakfast, well connected to public transport »

solid, wifi could be better/faster. air conditioning didn't seem to work on the second day

AccorHotels certified review
Karl Couples - 12/09/2017
« Just what we needed »

Comfortable room, helpfull staff, it was just what we needed. Some small comments: - air conditioning disabled? - maid disregarded the 'do not disturb sign' (to be fair, we checked in early, so this might have confused her?) - shower nieche was nice, but very loud when showering (hollow plastic floor) - duvet was heavy and not very breatheable. We were coming home from a hiking trip, sleeping in tents, so these seemed as insignificant issues, and we did not bring them up with the staff, whom by the way were extremely nice and helpful.

AccorHotels certified review
Anonymous Business - 11/09/2017
« IFA Berlin »

Great service and location was good

AccorHotels certified review
Frederick Business - 06/09/2017
« OK Hotel for short stays where you don't spend much time in the room »

Check-in was quite slow for a business oriented hotel. This might have been due to a lack of training/experience of the front-office lady, as her colleague processes three check-ins in the same amount of time it took her to do one. The room was a bit of a schock to be honest. I've stayed at Ibis hotels in the past but this one is far below average. I don't have an issue with old rooms, however, the carpet in room 124 is simply off-putting and not up to modern standards anymore. The bathroom reminded me of a hospital bathroom - I imagine this room might be specially adapted for wheel chair-bound guests, however I'd prefer to be notified of this at check-in. Furthermore, the water-pressure of the shower was far too low, and the drain seemed to be clogged, as it took several minutes to drain the water, leaving me to walk out of the bathroom with wet feet onto the gross carpet. All in all, not too impressed by the quality of the room. As for the staff, I have no complaints, in fact I can only speak positively of them, especially those doing the breakfast service. As for the breakfast: much better than I would have expected of a 2-star superior, which was a pleasant surprise.

AccorHotels certified review
Aquib S. B. Couples - 22/08/2017
« Good »

Satisfactory

AccorHotels certified review
Martin Friends - 10/08/2017
« High professional standards of customer care; warm and friendly hospitality. »

We were greeted on arrival in a warm, friendly and genuinely welcoming manner. The arrival/booking in process was efficient and trouble free. The hotel was immaculately clean, everything was of a high standard. Every time we had contact with a staff member, they were helpful, friendly and clearly enjoyed working at the hotel. We would stay at the hotel again and without hesitation recommend the hotel to others.

AccorHotels certified review
Marcel Friends - 08/08/2017
« Big room at ibis in football style »

Unfortenetely after stay I have missing 2 nights and 3000 points due to mistake during crediting my account at Le Club Accor.

AccorHotels certified review
Nick J. Couples - 01/08/2017
« Clean, bright and well-run »

The hotel was ideally located for our purposes - good restaurants near by and the tube a short walk. This Ibis is very well-run, spotlessly clean, with friendly staff.

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