Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

4.0/5 2,448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 229 suites
  • 229 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 7,008 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,448 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 13/03/2019 AccorHotels certified review
« Great! »

Very good over all experience. Would stay again. The only "problem" with my stay was the smell of sewage from the bathtub when the tub plug was open while using the tub. This problem was not there last year. But it was something bearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yannis, Thank you for taking the time to share your feedback. Be assured that we will take care of the bathtub. We hope to welcome you back to our hotel very soon! Sincerely, Leon Gerigk Guest Relation & Rezeption Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Danny H. Business - 12/03/2019 AccorHotels certified review

Staff rude or uninterested Breakfast pathetic and over priced Washing took four days and was still very dirty Had to change room due to leaked pipe and wasn’t offered any assistance Room was not cleaned for 3 days and then had bed sheets delivered and had to make my own bed. Absolute disgrace for a Novotel hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel H., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are sorry for the inconvenience with the pipes and that you had to move the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

E Friends - 11/03/2019 AccorHotels certified review
« The Best Hotel Of The Trip »

The rooms were well-put together. The staff was very accommodating, and the bar/restaurant area downstairs was comfortable.

Kimberly T. Business - 11/03/2019 AccorHotels certified review
« Great location »

I always stay with you for ITB Berlin for the ease of travel to and from the event. Rooms are spacious and staff friendly. This time, you did have some water leakage rooms were ready later than usual, but that was something out of your control.

Martin L. Business - 10/03/2019 AccorHotels certified review
« Good »

Good ;location, friendly staff, hotel a little tired, room really hot.

Judith Families - 08/03/2019 AccorHotels certified review
« Nice clean family room in a centrally located hotel with very helpful and friendly staff. »

Very pleasant experience. Easy to find hotel. Staff were very friendly and helpful. Our family room was perfect. We enjoyed the team and coffee making facilities and the microwave. The location was great, being able to walk to some of the attractions suited us very much.

Jenni Families - 08/03/2019 AccorHotels certified review
« Good hotel in a great location. »

The room was good in size but partly already quite worn out. Good blinds to keep the room dark. The bathroom was good. The pillows were a bit uncomfortable. Breakfast was good but the staff at the breakfast reception seemed on some mornings a little bit annoyed. On the last morning very friendly though. Reception staff were friendly throughout our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jenni K., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Noa Families - 04/03/2019 AccorHotels certified review
« Comfortable like home »

Had everything we needed, location was good and coffee service at the lobby was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fusako I., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Sandra D. Solo - 03/03/2019 AccorHotels certified review
« Comfortable room great breakfast »

Great bed and also breakfast. Unfortunately air conditioning did not work and the room was very hot at night. Unable to open window as traffic noise was to loud

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra D., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to hear that air condition was not working and your room was too hot. We will have a look at this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Wolfgang S. Business - 27/02/2019 AccorHotels certified review

Gechilled!

Lb Families - 25/02/2019 AccorHotels certified review
« very good family hotel »

Good value and good locations. Staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee B., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

James M. Business - 24/02/2019 AccorHotels certified review
« As ever, my stay was as I expected. »

First Class.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you so much for sharing your positive feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Guest Relation & Reception Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Adam Business - 19/02/2019 AccorHotels certified review
« Well situated Hotel »

Enjoyed the stay. The staff were really friendly and helpful. The room was a good size room with a view of the Berlin Wall from my window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. Good to hear that you were happy with the view and our staff :) It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Tracey F. Families - 19/02/2019 AccorHotels certified review
« Fantastic location »

We stayed here in 2012 and again mid February 2019. The hotel is in an amazing location. Staff are very helpful. Price is great. My only negative was that we couldn’t cool our room. Even with the cooling on our room was very warm to the point every night was a restless sweaty sleep.

Anonymous Business - 19/02/2019 AccorHotels certified review
« It was ok. »

I got a wheelchair accesible room, with only a single bed (as I understood it we have paid for a room with double bed). A handicap toilet and a chair in the shower is not very pleasant if you don't need it. The breakfast was ok, but with very limited selection. There were no space in the bathroom to place a toilet bag etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lise L., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to know if you hace told the receptionists that you would like to change the room. We always try our best to solve this kind of problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Anonymous Business - 18/02/2019 AccorHotels certified review
« good »

good. good service. attentive and personal. Carpets could do with a renewal!

J. M. Business - 16/02/2019 AccorHotels certified review
« good value for the money »

Very big, clean and nice room! Good location but this also means directly on a busy, noisy road. Windows need to be shut for a good rest at night. Otherwise: the perfect city hotel in Berlin!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Gerigk Guest Relation & Reception Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Ina Business - 14/02/2019 AccorHotels certified review
« Super satisfied »

Perfect location, Lazslo and all the other staff were really nice and accommodating, we had everything we needed and enjoyed our stay very much. The only thing I would recommend is to include breakfast with the room. Giving thanks and will definitely be coming back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ina S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. Greetings from Laszlo! See you in summer :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Andre R. Business - 14/02/2019 AccorHotels certified review
« Unsatisfaying »

I reserved a room with a double bed, bathtub but when I arrived they put me in a room with just 1 single bed, and no bathtub, and said it was not possible to change it that first day. After fighting in the next day, they finally found a room where to transfer me, that was what I was paying for. other than that, the breakfast is very poor, especially for a Vegan like me. almost no option. It was a waist of money. I would like to know how I can be compensated for this very bad and unconfortable first night.

Georgina Friends - 14/02/2019 AccorHotels certified review
« Good location in a clean and comfortable hotel »

The location of the hotel was in a good location with a variety of shops and restaurants within walking distance. Additionally, there was public transport with 2 mins walk to connect with various attractions and only took 15 minutes to walk to the Brandenburg Gate which was a highlight of our trip in Berlin. The hotel room was clean and comfortable and was extremely spacious for a hotel room. There was also a mini fridge and microwave in the hotel which was extremely useful! The staff were helpful and attentive when required. Would recommend this hotel to anyone!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Georgina, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Gerigk Guest Relation & Reception Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

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