Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

4.0/5 2,366 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 229 suites
  • 229 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,426 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,366 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Shneor S. Couples - 11/10/2018 AccorHotels certified review
« Very good accomodtion, outstanding location »

We anjoyed the size, furnishings and accoutrements of our room, including the refrigerator and excellent shower. Negatives: the room and hotel in general were always too hot. We had to sleep without the quilt, and left the window open as much as possible; also need more elevators. Breakfast was very good, but we were surprised there was no fish such as herring (matjes). Staff were excellent, including front desk, breakfast hostesses and chambermaids. I do not believe there is a better location for visitors to Berlin than you have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shneor S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Jo K. Couples - 11/10/2018 AccorHotels certified review
« Pleasant stay; nice & helpful receptionists »

We enjoyed staying at the Novotel. It was within walking distance to many historical sites. The receptionists were always kind and helpful. Our refrigerator did not work the first day but was repaired.

Frank G. Families - 10/10/2018 AccorHotels certified review
« Overall good but.... »

It took us over an hour to be able to check in, there was only one person at the counter - which was trying to do its best but he was experiencing systems issues which was further delaying the check in process - and he was on his own to check in a LOT of people. If you take into account we were traveling with a very young child it was not ideal specially when it was late at night. Then when we finally got to the door of our room the key (card) did not work - this adding to our frustration. The above described spoiled what would have been a perfect stay as your staff ad service was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisco G., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

V A. L. Couples - 04/10/2018 AccorHotels certified review
« V and L »

Very good except for lifts which were inadequate for the number of people staying at the hotel and were also use da service lifts by chambermaids.

Anonymous Friends - 03/10/2018 AccorHotels certified review

Can only really comment on rooms which were excellent. Didn't use other facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip C., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Gary W. Friends - 03/10/2018 AccorHotels certified review
« Another Great Stay in Berlin »

Used this hotel as a base to get to everything we wanted to see/do in Berlin and was excellent value for money with my Accor staff rate. All members of staff encountered from the reception, bar and housekeeping were very helpful and friendly throughout the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garry W., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Amy Couples - 30/09/2018 AccorHotels certified review
« Overall happy, just a few downfalls »

Overall happy with the hotel. I was sent emails before check in to keep me up to date, was also called the day before travelling to make sure everything was ok with booking and booked in online so check in was very quick and easy. Once in the room, the bathroom/toilet was quick quirky, almost felt like an airport or boat style design bathroom but it was clean etc. I personally didn’t like that the bed wasn’t made up, but that didn’t put me off just prefecnce. There was a lot of room, all the facilities that it had said would be there were there. There was a complimentary bottle of water which was a nice touch and with it being a city break we wouldn’t be spending much time in the room anyway so was just what we needed. So a bit of a downfall, again for me personally, there was no iron in the room and you couldn’t get one in the room which a bit out of the ordinary to me. The hotel did have an ironing station which could be used but it wasn’t the best experience. Firstly the station was situated on the first floor in a corridor, meaning you had to just stand in the middle of a hall and iron your clothes which was a strange and awkward experience to what I’m used to. In addition to this, the iron was dirty, lots of crispy bits were all over the iron which then transferred onto your clothes. The iron beeped constantly as if something was wrong and when used so much water poured out. It wasn’t the best. Also, my experience is that when a room provides tea/coffee they usually top up once used, however this wasn’t the case. Although I did buy my own milk, sugar and teabags, I couldn’t find English breakfast teabags in the shops and to be fair this was provided for us coming in the room but wasn’t topped up. Also you were only given recyclable cups (2) instead of teacups which weren’t always replaced. It would have been nice if this was refilled however this is my first time in Germany so maybe they don’t do that, but my experience from every other hotel I’ve stayed in, and I’m a frequent traveller, this is the first it hasn’t been. With this being said, it wasn’t a big issue and I’m sure if I had asked reception I would have been provided with what I had asked for. For the money we paid, I would say that the hotel was a good price comparing to what else was offered in Berlin when I looked. The location was fab, could walk to lots of sightseeing places (5/10 min walk to checkpoint Charlie and other museums), restaurants/coffee shops were close as well and public transport was so easy to access, right across the road! I would recommend the hotel and would consider staying again if I was visiting (but might bring my own iron and teabags this time). Only marked down due to my own preferences.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amy, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing you preferences with us. Next time you'r visiting just let us know so we can arrange some mugs and your preferred tea on the room for you. I'd be more than happy to welcome you back in the Novotel Suites soon. Sunny greetings from Berlin, Leon Gerigk Guest Relation & Reception Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Couples - 24/09/2018 AccorHotels certified review
« No worries, no problems. »

Location was great. Suite had everything we needed an more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorre, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Guest Relation & Reception Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

George T. Business - 24/09/2018 AccorHotels certified review
« Not what I expected »

I arrived around 5pm the reception told me "I was lucky because they were ready to give my room that I had booked for 8 nights away! Apparently, they said there had been a problem with the booking but nobody had made any attempt to contact me to tell me. I cannot imagine how angry I would have been if they had given away my room, very poor customer service. The "suite" we had was more like a larger Ibis room but with a microwave and small fridge added. The so called kitchenette was a tiny sink with the two appliances underneath. No crockery/cutlery was provided, my wife had to go downstairs to beg/borrow these. The internet provided was very poor, I was unable to carry out planned video conferences important for my business. The lifts were sometimes extremely slow. Overall, very disappointing, I am normally very satisfied with Accor Hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear George T., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. With a late arrival we always check the guarantees of the guests. If there is no guarantee or we can not call the guests, we have to cancel the reservation. This is why a gurantee is so important. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites Anhalter Straße 2 10963 Berlin

Marie H. Business - 19/09/2018 AccorHotels certified review
« Very good. Our regular hotel for years »

I bring a group over for the Berlin Marathon every year. The experience is always very good - starting with reservations. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie H., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. We are happy about your trust and that you came back this year, too. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Anhalter Straße 2 10963 Berlin

Novia Friends - 19/09/2018 AccorHotels certified review
« My stay at Berlin »

I love staying at Novotel Berlin Suites, unfortunatelly there are some point that need to be adjust: 1. The front office staff (especially the lady) need to be nicer and more confident with their language 2. How can a hotel can not give a laundry service on the weekend? I need to get a laundry for my clothes but being rejected because they can not provide the service on the weekend 3. I booked this hotel trough accor apps, you’ve said it will give me the lower price then any other apps. But my friends booked a room on the same date through booking.com and she got more-more cheaper than my price. For me as your member, it quite dissapointing. Please pay attention to these matter, to make your services to your member much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Novia, I hope this email finds you well. Thank you so much for your feedback and the important information regarding your recent stay with us during Berlin Marathon. Did you take part in the Marathon too? It is a pleasure to read that you love staying with us at Novotel Suites Berlin. It is even more important to fully convince you of our services. Hence your feedback is greatly appreciated and I will personally make use of it for further trainings for our staff and in order to double check our standards like the laundry-service. As I have personally checked how it could have been possible, that a friend of yours was able to book a cheaper rate on another site, it is only possible due to technical mistake. Still on behalf our company and our hotel, I am honestly sorry that this has happened. In order to show you that we strongly care for you as our guest and to underline that our promise is serious to us, I want to offer you a reimburse of the amount, without any legal obligation and as a sign of our excuse. According to my research and if I am not mistaken the difference for the first night of your friend is € 13,00. Is that correct? In addition I would like to offer you a breakfast voucher for 2 persons for your next stay with us. I strongly hope that this meets your expectations and starts to put back the trust in AccorHotels. I am looking forward to your reply Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

R S. Families - 17/09/2018 AccorHotels certified review
« Not to Novotel Standards - AC Did not Work, Smelly Bathroom »

I stayed in the hotel for 2 nights with my family (1 couple + 2 children aged 16 and 10), and the overall opinion was that this was not the best Novotel where we stayed. We booked a family room, which was quite spacious. The bathroom had a bathtub and a separate shower space, which was quite nice. But this was one of the least comfortable rooms that we stayed in. The queen bed was uncomfortable. The separate bathroom (WC) smelled pee since we arrived. But the worst was the non-functioning AC in the room. The first night the room got really hot and the AC was not working at all (no air blowing from the outlets, independently from the temperature set up or blowing speed). We checked if any window were open, and nope. The temperature in the room was around 28C. When we complained in the front desk, the reception treated was with disdain, saying it was an automatic system that did not start if the room temperature was between 18 and 22 degrees, so they were not going to send anyone to check. They did offer to put portable fans in the room (which they did), but it is unacceptable to pay more than 200 euros for a hotel room with a malfunctioning AC. To complete the so-so experience, I was denied a late check out even if I am a preferred Accor member and had booked the room and requested the late check out 1 year (yes, one year !) in advance. This is unacceptable. This hotel is well located, close to the Potsdamer Platz, but in terms of service it is much closer to a low-cost Ibis than a Novotel. If you need to stay in Berlin I highly recommend avoiding this hotel to give preference to the Novotel Tiergarten, where I stayed last year and had a remarkable, impeccable stay.

Family - 15/09/2018 TripAdvisor review
« Good option to stay at Berlin. »

The location for this hotel is convenient, walking distance to historic sites and the wall, big rooms for families available, limited food and beverage facilities but enough. Helpful and with tour desk available with info for the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leonardogm30, thank you so much for the kind feedback and the helpul feedback. We are happy to read that you and your family had a great time with us and you did a lot of sightseing. Best regards, Dennis

Anonymous Business - 14/09/2018 AccorHotels certified review
« Good stay in central area »

The rooms were well-designed and spacious. Location of hotel very central to public transportation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas v., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Anhalter Straße 2 10963 Berlin

Julien C. Business - 13/09/2018 AccorHotels certified review
« good location for business & for pleasure »

I am in Berlin for IFA each year. I am always happy to stay in Novotel suite. the only thing is price is higher during IFA. otherwise, I would say great price for great location. with bus or S train right next to the hotel which is great. within walking distance, once can easily walk to Brandenberg tor. without hesitation, i recommend.

Bob Business - 13/09/2018 AccorHotels certified review
« For the price, kind of disappointing »

125 EUR per night is quite expensive for Berlin, thought it would be nice to have "Suite" with kitchette etc. "Suite" is exagerated was an above average size, yes but not so huge. Kitchette was only small fridge with microwave, not even a knife or fork. And was in bad shape, wallpaper loosened from wall, furniture Kind of beat up.. Not a tragedy but for the Price suprising. Overall, don't know why this Hotel has 3 stars and IBIS Next door 2. Will not return at this Price. (IBIS and IBIS Budget were full). I was in room 737.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Families - 12/09/2018 AccorHotels certified review
« very satisfied with the service, the facilities and the staff »

Great location, near important sites and very accessible. The attention and service of the staff was very professional and attentive to our needs. The room was very spacious, comfortable and clean.

Mrs. M. Families - 11/09/2018 AccorHotels certified review
« Excellent »

Great attention.

A.v. Business - 11/09/2018 AccorHotels certified review
« Convenient location »

Nicely located hotel, easily accessible by metro. Bathroom was small by German standards. Overall a decent hotel.

Sc Business - 10/09/2018 AccorHotels certified review
« in transit »

in transit between Potsdam and flight home

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