Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

4.0/5 2,386 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 229 suites
  • 229 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,652 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,386 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Via Couples - 06/12/2018 AccorHotels certified review
« The Hotel is really spacious and comfortable and it’s also near to public transportation. »

It was really good!

Friends getaway - 05/12/2018 TripAdvisor review
« Presumptuous staff »

We were 2 men, I booked a room for 4 in order to have 2 big beds,but at the reception the man gave us a room for 2 with only one bed. I went to the room I saw only one bed and I cameback to the desk asking to have the room that I booked. The man at the desk answered that we were 2 people and so do no care what room I had booked I had to have a room for two. To get my room I had to show that in the Accor website was possible to select room for 4 even if the travellers were only 2. The sofa bed was very uncomfortable.

Paul Solo - 01/12/2018 AccorHotels certified review
« was nothing special, room was clean, but starting to look a little ragged »

It was ok, the only thing i had requested, and had confirmed was late check out, as I had a late flight on the Sunday I was leaving, and this ended up being a problem for the hotel.

Sarah Families - 01/12/2018 AccorHotels certified review
« Great room, wonderful staff, excellent location »

The room was clean, comfortable warm and just what we needed. The fridge and kitchenette was a great find and we used it well. Great to have the toilet separate from the bathroom and the shower was spacious. Liked the environmentally friendly aspects too like the shower gel and soap dispensers instead of individual minis and the fact you could select not to have daily cleaning especially in exchange for drinks at the bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear sarah m., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Jk Business - 27/11/2018 AccorHotels certified review
« quite ok »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vissen V., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Anonymous Couples - 26/11/2018 AccorHotels certified review
« cantrlal ocation, smart use of room space »

clean & large room, comfortable bed, central location. The breakfast was a little bit expensive. The reception staff was friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bekir S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Svend E. P. Families - 25/11/2018 AccorHotels certified review
« Quiet place, Excellent staff »

We have stayed there 5 or 6 tines. And we always come back to Novotel Suites Potzdammer Platz. It’s a pleasure to stay there every time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svend Erik P., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Anonymous Couples - 21/11/2018 AccorHotels certified review
« Basic »

Rooms ok but a little dated. Unusual room layout.

Lynn C. Couples - 20/11/2018 AccorHotels certified review
« Great stay »

Very basic but clean hotel in a central location. Very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn C., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Andrew Business - 20/11/2018 AccorHotels certified review
« Excellent suite. Not in a great area of central Berlin. »

It was great having such a spacious suite.

Josep Families - 18/11/2018 AccorHotels certified review
« Good stay »

Good stay, useful staff and good experience. The only bad thing was the heating in the room, that it was too hot and we couldn't regulate it down (despite we asked in reception).

Anonymous Families - 14/11/2018 AccorHotels certified review
« All good, helpful staff »

All was good, one complain only, rooms are extremely dry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander d., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Nigel Friends - 13/11/2018 AccorHotels certified review
« Functional hotel »

everything was not to be faulted - one small niggle was the ridiculous coffee and tea facilties in the room! Paper cups was very disappointing and the coffee was undrinkable. I didn't want to get dressed to walk to reception for a cup either. needs improvement

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nigel S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

Sophie Families - 13/11/2018 AccorHotels certified review
« Great location and good sized, well-proportioned rooms »

The room was a good size and the slide-in bed under the main bed was a great idea. Really nice to have close fitting black out blinds on all windows as the street lights were very bright. Only thing missing was proper mugs to have tea in the room (rather than paper ones) - but we borrowed some from the cafe so that was fine. Great hotel, in a great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie C., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Sue Couples - 11/11/2018 AccorHotels certified review
« Everything we needed with great service »

We wanted a roomy space to be able to make our own simple meals and your suites delivered all that. It was a great base for us to see the sights of Berlin with many tourist spots accessible on foot. The bathroom and separate toilet were excellent. Lifts to rooms and coffee machine in foyer were great. Not speaking German is a disadvantage when it comes to organising transport options, but the staff were very helpful. Because it was cold we found the room to be very warm - this might be a problem in summer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Gerigk Guest Relation & Rezeption Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Torben S. Couples - 10/11/2018 AccorHotels certified review
« Room OK - heating noisy - announced (and wanted) channels missing on TV »

We like the spaciousness of the rooms - a major reason for us to use this hotel recurrently. One annoying point has to be noted. This time we had asked - at check in - to have you secure that we could follow the news through BBC World, which is one of the TV channels in your channel chart in the room. At a previous stay this (and other channels) were blank, and we were instructed to mention this before arriving. A technician was then actually visiting our room, and he told us that the list of channels was correct, and that BBC World could be seen on the TV in the lobby area! At our recent visit the channels were still missing. When we asked in the lobby, if the staff would see to it to get it back on, we were just told that channels were shifted continuously in Germany! We cannot see how that can be the case - especially since you have a printed and laminated list to the guests disposal. So frankly we take the answer we were given as nothing more than laziness from the staff - instead of checking the status for instance by tuning the TV in the lobby and then doing something about the issue. This was far from impressive! We will be able to expand on the subject, specifying missing channels in our room (638), if you wish to have further information.

Kirstine K. Families - 07/11/2018 AccorHotels certified review
« Could have been better »

Ok service and ok breakfast but the rooms could have been cleaner (the toilet smelled) and the staffs seemed busy (they were service minded but to few at work). Overall the description of Novotel Suits on your website dosn’t match this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirstine Vernier K., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Marks Solo - 07/11/2018 AccorHotels certified review
« Fine, as ever. Only minor suggestions for improvement »

Good room, quiet as requested, away from the lifts. Housekeeping fine, no issues. Staff at desk friendly and efficient. Suggestions for improvement: 1) Why do I have to log into the Internet again every day? 2) The printer downstairs rarely works in that hotel, and I have stayed there many times 3) Some room fittings are a little shabby and need replacing - everything works, but the tables have marks on them, the walls need repainting and so on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive such important and detailed feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Claus G. Friends - 07/11/2018 AccorHotels certified review

I had booked 3 rooms, but the first night there were only 2 rooms free. It was due to a problem with changing creditcard. I have stayed perhaps 30 times at this hotel. It should not have been a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at our Novotel Suites Berlin City Potsdamer Platz. I am sorry that this time your experience in regards of the reservation and check-in process did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Irmer Resident Manger Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Mrs. P. Families - 07/11/2018 AccorHotels certified review
« Good stay but breakfast room unsatisfactory for the number of guests. Big queues every day. »

We enjoyed the room but not the breakfast experience. Far too crowded and not enough variation of food, no bacon, toast or poached eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean P., Thank you for taking the time to tell us about your experience at our Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience in regards of the breakfast service did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna Irmer Resident Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

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