Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

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4.0/5 2,263 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 229 suites
  • 214 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,969 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,263 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Couples - 22/06/2018
« Very convenient Novotel at the heart of Berlin »

The Novotel suites is excellently located - in addition to the well-known Anhalted platz S-bahn stop and 700-meters away Potsdamer Platz, we enjoyed 50 m. from the hotel entrance bus stops to two very useful frequent bus lines: M41 going in 10 min directly to the Central Railway Station (Berlin Hauptbahnhof) and M29, connecting you with the heart of West Berlin - Kurfurstendamm, and many more valuable locations in the southern part of Berlin. The suites are excellently planned, with sofas, table and small fridge, with separate bathroom and WC. We enjoyed free coffee, tea and cakes offered every morning at the lobby. We asked in advance for good view and received one, looking over the arc of the former Anhalter railway station.

AccorHotels certified review
Rakesh B. Families - 15/06/2018
« Rakesh »

Mail sent with comments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rakesh Kumar Bhalla, Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations in any way; please allow me to express my sincerest apologies. In your email you stated, that you already wrote a separate email. May I kindly ask you to either forward this to me or share your points of concern with me. I am the responsible Guest Relation Manager for Novotel Suites and I am gladly here for your assistance. All the best and kind regards, Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
L. Families - 12/06/2018
« Exploring Berlin by staying in clean friendly Novotel »

was very satisfied. Fast check in and check out. Hotel staff are friendly. Breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lie Chin L., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Gabriele L. Families - 09/06/2018
« Mrs »

We loked the rooms. The location was suoer. Personel was real helpful and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriele L., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Catalina Families - 08/06/2018
« Nice and very hot :) »

The hotel is very well located, near Checkpoint Charlie,the subway is very close. the room was a large one. It was The AC doesn't work well, i don' t like the WC room( is too small). The room was very clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catalina Gheorghe, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Kris G. Families - 05/06/2018

On a very hot and humid Berlin weekend with storms and rain the hotel which is of the expected Novotel suites presentation was overshadowed by the failure of the air conditioners to be able to handle the conditions..

AccorHotels certified review
Nicolas Families - 05/06/2018
« Inconvenient »

Small room. Very cheaply furnished. A/C down during 3 days even though i complained 3 times. 1 elevator down so 5-10 mn wait each time, most people taking luggage down the stairs. Very poor breakfast: small room, no a/c of course, low quality food, bad service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas, thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations in any way; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The difficulties regarding the maintenance have been solved and the coincidence with the air conditioning and one ift at the same time are certainly undesirable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Anne M. N. Families - 05/06/2018

The aircondition was bad and there was 2 days the elevator was not working. But the personale was kind and helpful. Best regards Anne Marie N.

AccorHotels certified review
Kim Families - 05/06/2018
« Loved it! »

I enjoyed my stay with my family, the rooms were specious, we had 2 adults and 2 kids, we honestly did not feel cramped in the room at all. All the staff were very helpful and friendly. The only thing is the AC was not great, it did not seem to work, but everything else was spot on! The hotel is in such a central location, easy to get to most places. I would highly recommend this hotel and would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kimberley Anoff, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

TripAdvisor review
Family - 04/06/2018
« Nice, but too hot »

Nice hotel, perfect location close to city-center, metro station and Lidl; very nice terrace outside and great coffee in the morning + lemonade in the afternoon. The kids were extremely excited about the table-game from the lobby. It was extremely hot and AC not working at all; the cleaning lady came at 3PM when the kids were sleeping. I made the online check in & check out and they took a huge extra-charge as a deposit and I still didn't get my money back into the account, even if they said my account will be credited the next day. :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear iuliamuresan, thank you so much for your kind review and the important feedback. I am happy to read that you had a great time in Berlin, especially with the kids. Please excuse the inconveniences regarding the air condition, I am happy to inform you that it is working regularly already. Please contact us if there are any further steps necessary regarding the credit card reservation; this procedure may take up to 21 days depending on your bank account. All the best and kind regards, Dennis

AccorHotels certified review
Anonymous Friends - 03/06/2018
« Satisfying »

Very nice stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Are Nedrejord, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Matthew Friends - 02/06/2018
« Good suite with problems »

Great spacious and clean. Comfortable bed. Problems: - Room was too warm - can't turn air conditioning to a cooler temperature. - On the last day I was unwell so wanted to check out close to deadline (noon). The cleaner(s) knocked and/or entered(!) 4 times from 9am to check whether I'm still in, despite me activating the "do not disturb" sign on door.

TripAdvisor review
Friends getaway - 02/06/2018
« Great spacious suite »

Stylish and very spacious suite (bargain for me as there was a 3-nights-for-2 offer. The room was on the hot side as I didn't seem to be able to turn the air conditioning colder. Another problem was on the last morning before check out (noon) I was feeling unwell so stayed as late as possible. Cleaner(s) knocked and/or entered(!) 4 times from 9am despite me activating the

Our hotel has responded to the review
Our hotel has responded to the review

Dear mattfeu, thank you so much for the positive rating and the important review from your recent stay with us. By now the air conditioning is working regular again already. Still we are sorry for the caused inconvenience and for the repeating checks of our housekeeping team. This is indeed not our high standard. Kind regards and all the best from Berlin, Dennis

AccorHotels certified review
Michael Families - 01/06/2018
« great hotel in heart of berlin »

Very pleasant stay, large room, good for family with 2 children <10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Balke, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Aleksandrs Families - 29/05/2018
« Good p[lace to stay with the Family »

As always, all was fine. It is our third time in this hotel. Nice rooms, cool and welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aleksandrs B., Thank you very much for your friendly words. We are always happy about guests who come back and enjoy our service again. We hope to see you again soon. Have a great weekend! Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Ebisan O. Solo - 27/05/2018
« Satisfied »

Good breakfast but the the breakfast Area seems too small. The hotel staff are pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ebisan Onyema, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

TripAdvisor review
Family - 16/05/2018
« Great location, budget solution. »

The early May heat crushed our fifth floor. Hallway was a sauna, rooms were too hot too and street too noisy to leave the windows open all night. Breakfast area not fit to welcome the number of guests the hotel holds, so we never bothered trying to join the long queue. That being said, we loved the area we were in, room was clean enough and the shower was decent (although they need to fit the hose to the head better). Super close to

AccorHotels certified review
Angelina N. Families - 04/05/2018
« Satisfactory »

The rate could have been better if the double bed was bigger, less crowded during breakfast, towels changed regulary

TripAdvisor review
Family - 02/05/2018
« Nice hotel, friendly staff, super location, easy to reach »

Already my third staying in this hotel. I love the location near underground station, walking distance from Potsdam, easy to reach by car and great staff, parking space available, love their bathroom, check-in very professional and done by a friendly frontliner. Just one minor point which is the mattress. Every morning my back hurted.

AccorHotels certified review
Ana F. Couples - 01/05/2018
« Atendimento gentil e eficiente. »

I was very well attended to by the staff. I had a problem with an order that was not delivered by DHL. The clerks were gracious and helped me to solve the problem. The room was tidied everyday. I felt welcomed and safe in the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Claudia Izumi F., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

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