Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

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4.0/5 2,180 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 229 suites
  • 214 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,562 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,180 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Anonymous Couples - 13/02/2018
« the suit itself was nice & cosy and stuff was friendly. Definitely positive experience. »

As I've already mentioned above, the stay in the hotel was really nice. Just maybe if there is already small kitchen and microwave, would be also nice to have some cutlery, 2 plate and screwdriver.

AccorHotels certified review
Advait S. Families - 12/02/2018
« Satisfactory »

We visit the World Money Fair in Berlin every year. We prefer a hotel close to the city centre to stay and hence chose Novotel Suites this time. The rooms were spacious and also equipped with a working table. The WC was extremely small and it was quite an effort to get inside. Also, the toiletries provided were extremely less and just not enough. For the price quoted for the breakfast, i think the variety is also extremely less. Would I go again, YES. Overall experience, SATISFACTORY.

AccorHotels certified review
T F. E. Families - 12/02/2018
« A great hotel in a great location »

A comfortable place to stay: a large room, good beds (including the one for the 3rd person) and pillows, free wifi and a free hot drink in the morning, lots of TV channels, easy to reach from the main train station (by a direct bus) and airports, very close to S-bahn and a supermarket and close to U-bahn. A small issue: it would be great to get some kind of a plate or bowl or cup or a couple of those to use in the microwave, plus a couple of forks etc. We knew that those are never in this type of hotels (differently from Aparthotels), so we brought ours, but it is somewhat inconvenient.

AccorHotels certified review
A. Business - 09/02/2018
« very bad I change hotel now »

I already send an email to customer support to complain and to ask for a refund

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippine A., thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations at all; please allow me to express my sincerest apologies. May I kindly ask you if I may be of your assistance as well and what happened in detail? I am truely convinced that I can help you as soon as possible so that you do not have wait for the reply of our customer care. Kind regards, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Jenn Families - 09/02/2018
« Great place for kids »

The front desk staff was very helpful and friendly. The room was perfect for a family with kids. The breakfast was alright. It would have been nice to have a toaster, more fruit and vegetables, and a bit more variety for 20Euro per person. Overall we think this was a wonderful hotel with easy access to Berlin.

TripAdvisor review
Family - 08/02/2018
« Amazing staff!!!! »

Room was big & clean. Novotel has the best beds of any hotel chain I have ever stayed in. The staff was absolutely amazing! The breakfast staff magically new I was gluten free and brought me out some lovely rolls.

AccorHotels certified review
Carrie Families - 07/02/2018
« Great Location but Rooms too Warm »

Loved the location of the hotel. Unfortunately the room was very warm. We turned the heat off and left windows open. We had to close them at night since the street was very noisy so it got very warm and we had issues sleeping. I asked the front desk about it and they sent someone up to tape over vent but I don't think that did anything. Apparently the thermostat in the room is just for decoration. Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carrie S., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The vents in our rooms work in 2 different ways: in winter the heating is activated and you can not cool down the rooms. In summer it is only able to cool down the room, but heating won`t work. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Shiftleader Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Luboš S. Solo - 06/02/2018
« Almost like home »

The first pleasant thing is willing and poisoned staff. Really admirable is Laszlo at the reception. Another good thing is the spacious accommodation and a bathroom with a bath and a shower. I've found some minor flaws. Unpleasant was the mess under the couch, which is heavy and does not crawl beneath her. Also, it is not a very nice surface of a blue table that had a shambles. The inability to open a window wide is also uncomfortable. In-room TV has a magnification of the picture and it does not see everything, especially the text information on the news program is shifted to the edge and can not be read. The magnification can not be turned off in the TV control menu. The bathroom in the room 538 smells the sink when the water starts. Room 238 has a faulty TV screen with a steady white vertical line.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'll make sure to give the informations regarding your stay to the departments that take care of that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Mdal Families - 06/02/2018
« AS EXPECTED »

THEY EMAILED ME THAT THE ROOM WAS READY WHILE WE HAVE JUST LANDED. THE ROOM WAS VERY SPACIOUS AND WELL CLEANED. VERY SATISFYING EXPERIENCE

TripAdvisor review
Mike H Family - 05/02/2018
« A good value for money hotel »

We stayed at the Novotel Suites with our son and his wife for five nights. The rooms were comfortable, clean, spacious and well equipped. The staff were efficient, friendly and welcoming. We appreciated the late opening bar. Breakfast was good, though a little lacking in variety. The location was good for our purposes with public transport very close by making getting around the city easy.

AccorHotels certified review
Vanessa Couples - 31/01/2018
« A great base for exploring, good breakfast and a comfortable bed. »

A treat given to us as a Christmas present, we really enjoyed our brief stay in Berlin and have recommended this hotel to friends planning visits to Berlin. Better than some 4 star hotels we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Leon Gerigk Guest Relation & Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Ja Couples - 24/01/2018
« Good room amenities, large rooms, next to S-bahn. Highly recommended. »

We were happy with our stay in your hotel. The rooms were large and comfortable, room amenities were good and it was conveniently located next tot he S-bahn. The only hitch was that the toiletries were not replenished daily - we had to make good on a single tube of conditioner and single tube of body lotion for 2 persons for 4 nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joy Chih Hui Chan, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Next time you stay with us just tell the reception staff that you would like to have some extra bottles of conditioner and bodylotion. We would be more than happy to make your next stay with us as perfect as possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Gerigk Reception ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

TripAdvisor review
Couples - 14/01/2018
« Front desk »

We arrived at December 21st A blond girl working at the front desk, around noon received our passports and gave us a smoking room. Of course we are not smokers and then I made a request for another room. Leniently she gave us another room , 1st floor, but the keys didn't work. I request another room, quiet, after all our stay was booked for 20 nights. I think that was a revenge, because she put us in a room closed to the elevators and the noise was quite annoying. We are a couple with 72 and 66 years old. I was afiliated Le Club Accor and after more than 20 years staying at the hotels of the group we are thinking that, maybe, is time to change.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eunice Maria B, thank you very much indeed for sharing your feedback and for giving us a detailed review from your recent stay with us. I was extremely sorry to read that you felt not totally welcome and that there was a difficulty with the room allocation. Please accept my apologies for this. Kind regards, Dennis

AccorHotels certified review
Mike Couples - 11/01/2018
« Would definitely stay acain »

Service from Antoine in the front desk was brilliant. His English was outstanding, and he made us feel very welcome. Room was big and well appointed. Seemed that it was starting to age somewhat; little things like the kettle starting to disintegrate or colours slightly faded. Very basic decor, but did the job. Great location over metro station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Leon Gerigk Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Marytsap Families - 08/01/2018
« Very convenient for a family and for a visit at the most famous spots in Berlin »

The stay was on the whole very satisfying. The room was clean and the matresses and pillows very nice. The microwave oven and the coffee kettle is a plus. Better than a three star hotel. The massage experience very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Great to hear that the massage service met your expectations and you would rate us even better than 3 stars. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Deepak J. Couples - 08/01/2018

quite good

AccorHotels certified review
Natasha P. B. Families - 07/01/2018
« VERY GOOD! »

VERY GOOD HOTEL! EVRITHING WAS VERY NICE,ROOM ,SERVICE, RECEPTION,ANIMATION ETC. LOCATION PERFECT SAFETY AREA. ONLY WI-FI AT THE ROOM WAS POOR

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natasha P.B., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I`m sorry for the wifi problems that you describe. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Tim M. Families - 04/01/2018
« comfortable »

friendly staff ok room good facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim m., we very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Svetlana Families - 04/01/2018
« Very good hotel. All was exellent. »

Good location, big room. We enjoy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Svetlana, we very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

TripAdvisor review
Family - 04/01/2018
« Great location »

Good hotel with large clean rooms on a great location. A lot of sightseeing on walking distance and very close to the subway. We had a room on the backside of the hotel and every morning (very early, between 4:00-5:00 AM) there was a lot of noise from delivery trucks. This was terrible!! I really hope they do something about that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valk2018, thank you so much for your kind review and the helpful feedback. I was sorry to read that you were disturbed by noise from the street. Indeed we are already planing different routes with our suppliers in order to prevent this from further happening. We are thankful for your understanding and would love to welcome you soon back to Berlin. Kind regards, Dennis

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