Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

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4.0/5 2,220 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 106.00 EUR Non member rate
From 98.58 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 229 suites
  • 214 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • Crib on request
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 5,775 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,220 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ana F. Couples - 17/04/2018
« Pretty good »

Spacious room, very quiet rooms! helpfulp reception. Great that there was a little fridge and microwave, although we missed not having plates and cutlery (an idea, maybe sell sets of plastic for a low price?) We couldn't make the aircondition work (maybe there wasn't any?). Location was very good, only 10-15min walk to the center and train station was about 5min away if you didn't want to walk. We enjoyed our stay and can recommend it.

AccorHotels certified review
Olia Families - 15/04/2018
« very nice family hotel. »

very nice hotel. big rooms suitable for families. convinient situation close both to east and west Berlin. nice breakfast. a value for money hotel

AccorHotels certified review
Kaisa Families - 15/04/2018
« good with children »

- room was too hot. - noice from corridor - same breakfast every morning. No variance. + good breakfast + separate beds for kids + staff was helpful + doorhandle to toilet broke. They fixed it quickly. + screen to separate roomspace was good. I will recommend to frends.

TripAdvisor review
Family - 14/04/2018
« Very nice hotel.cost effective.nice location.very spacious rooms »

Very nice hotel.close to S and U bahn.very spacious rooms for a family.cost effevtive. Nice breakfast.Rooms quiet.children friendly.I would recommend this hotel to other customers especially families of four.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kkosta76, thank you so much for your positive review and the lovely recommendation. We are proud to read that had a great time and liked everything about our hotel. We are looking forward to welcoming you soon back. Best regards, Dennis

AccorHotels certified review
Pradeep S. Business - 12/04/2018
« Nothing special »

it is not value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pradeep s., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us, especially as a Le Club Platinum member. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Stefano Families - 12/04/2018
« ease of mind »

an extention of our house

AccorHotels certified review
Phuong Families - 11/04/2018
« Family stay in Berlin »

We stayed at the hotel for more than a week with our two sons (11 and 13). The hotel was sometimes very crowded with families and school kids but the service has always remained efficient. The location was very good. We walked to most of the places we wanted to visit.

AccorHotels certified review
Ian M. Families - 08/04/2018
« no curtain in room 422. On a noisy road. »

unfortunately there was only one small curtain(broken and hanging) in the room and two net curtains for 3 Windows so it was light in the room very early and woke us and our children. No shampoo although we informed reception. It was warm in the room, air con not working but we could not leave the window open as it was very noisy due to traffic and people at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian M., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Marcus Families - 08/04/2018
« Good hotel, poor service »

I booked a triple room. When I arrived, the single bed was not made. The staff gave us the sheets and we had to do service by ourselves. In the next day, the soap was not replaced. I called and the staff told me I had to go to the recepetion to get it myself. The next day, I expected it to be replaced by the room service, since a special tool is necessary for this job. It did not happen. Again, I had to call the recepetion and ask for the service. Finally, in the last day we did not receive room service at all. So, we had to make our own beds and again go to the recepetion again to get clean towels. Summarizing, we didn´t have one single day when we didn´t have to do ourselves some kind of service that was supposed to be done by the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus M., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed the described does nowhere come close to our standard at AccorHotels and you certainly have to right to have higher expectations. Again I want to honestly excuse for the missing service and the lack of support you experienced from the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Alban I. Families - 06/04/2018
« Mr. Alban I. »

It was really nice. The staff was very friendly and wellcoming. I like they design of the room they are so comfortable and very functional for families with small kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alban I., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Trevor P. Families - 06/04/2018
« Little details let the whole experience down »

Reception quite slow. Lifts awful going up down then up again before going down button on floor 7 not always working to call the lift. Toilet paper not replaced each day. Indifferent response from staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor P., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 10963 Berlin

AccorHotels certified review
Anonymous Business - 05/04/2018
« Very Good »

Not cheap but good room, good bed, adequate breakfirst

AccorHotels certified review
Antonio G. Couples - 05/04/2018
« Great »

Im allways very pleased when i stay at the hotel and this was not an exception nice, friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio G., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
James W. Families - 05/04/2018
« Excellent and ideally located hotel »

Hotel was clean and comfortable, the room was ready upon our arrival and check-in was handled professionally by very friendly staff. The only small issue was that the duvet on the double bed was rather small and didn't cover the width of the bed. Aside from that our stay was great, and we had an enjoyable trip.

AccorHotels certified review
Anonymous Couples - 05/04/2018
« Good hotel, nice location. »

This was our third time in the hotel and it was fine. We were in the Dinosaur themed room which was lovely. Housekeeping seem to go by quickly and we found that if we were not out of the room by 11am then the room didn't get made. The staff at reception was always nice.

AccorHotels certified review
Qian Families - 03/04/2018
« great place, nice locate, suitable for family, still need improvement on cleanliness »

sheet was not change everyday, the room was not fully clean and the wc can smell bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Qian W., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive helpful feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition and on behalf of the team I would like to apologize for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

AccorHotels certified review
Amrit C. Business - 21/03/2018
« Nice and comfortable place to stay. »

Its nice to stay Novotel Suit. Good breakfast, good location. Everything was satisfactory!

AccorHotels certified review
Okanagan F. Families - 18/03/2018
« Convenient location in Berlin »

Stayed a couple of nights in Berlin at this Novotel. Very convenient location, quite central to many of the sites in Berlin, and easy access to bus (M41) and the S trains at Anhalter Bahnhof. Room was large with a queen and a single bed, along with microwave, fridge, safe and small table and chairs. Although the room was clean, it appears quite 'tired'....needs touch ups on walls and furniture that has been damaged by guest use.

AccorHotels certified review
Harun H. Couples - 12/03/2018
« Great stay »

Room was nice, everythimg worked out fine.

AccorHotels certified review
Anonymous Business - 12/03/2018
« Generally satisfied »

In general terms it was a good experience. Without any issues. I would prefer for the hotel to have a restaurant but this was not a big problem as the IBIS next door did.Perhaps room service would have helped. Spacious room that I really enjoyed. The lifts were a bit of an issue as they seemed not to ne very fine tuned and rather slow. Breakfast was very fresh but with limited selections. I believe just a few more options would have been fantastic. Location is very good and next to a "S" station. Next time I am in Berlin it is very possible to stay in this hotel again.

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