Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

TripAdvisor rating 4.0/5 2,541 reviews
Novotel Suites Berlin City Potsdamer Platz
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+ 19 Services
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Room 1

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Hotel extras

  • In the heart of Berlin, near the business and cultural center

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • Many sights and shopping malls in walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963
berlin
germany

Tel: +4930200560

Fax: (+49)30/20056200

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS M29, 248 :   BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41 :   BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29 :   NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25 :   S1, S2, S25 ANHALTER BAHNHOF

  • U2 :   U2 POTSDAMER PLATZ

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By plane

    BERLIN TEGEL At 18km / 11.19 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.504619, 13.383228

Our accommodations

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed (63x79 in. [160x200 cm]), 1 sofa bed and 1 extra bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Suite with 2 single beds

  • Max. number of persons: 2
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Frank: Yoga love Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Michaela and Frank: East Germany's past - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Michaela: History of Berlin suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Oliver: Connected by soccer Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

My Room by Susanne: Dinosaurs - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

IBIS KITCHEN IM HOTEL NEBENAN

Type of cuisine: Regional

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

4 ELEMENTS

Photo non contractuelle / Strictly non binding

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,922 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,541 reviews

My room was cold

Customer review rating 4.3/5

E. Business - 13/11/2019 Confirmed reviews AccorHotels

I felt cold in my room. I was given a room on the first floor and there was no way to raise the temperature.

Dear Carolina E., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations and that you felt the room was too cold; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that I have already informed our maintenance about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin
Customer review rating 4.3/5

P. Couples - 09/11/2019 Confirmed reviews AccorHotels

I really like this hotel, because of its location, room and hotel facilities (gym, etc.) What caused a lite inconvenience at this stay was the ongoing constructions and that once the cleaning lady came in despite the do not disturb sign being hung on the door.

Nice hotel

Customer review rating 4.3/5

Thomas Families - 04/11/2019 Confirmed reviews AccorHotels

Nice hotel, in a good location, easy access with train and bus. Staff very friendly. Rooms very spacious and clean.

Furnishing looks old and dated.

Customer review rating 4.3/5

Nang C. C. Families - 04/11/2019 Confirmed reviews AccorHotels

My room face the back of the hotel. It was very noisy at night due to loading and unloading at the back garage. Consecutive 2 nites after 8pm.

Dear Nang Chay C., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed our hotel is beeing renovated at the moment and I can only excuse for the inconvenience this have brought to you. I have forwarded the information in order to prevent this noise from further happening late in the evening. On behalf of the team I certainly hope to welcome you again after our renovation is done. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

We were satisfied.

Customer review rating 4.3/5

Anonymous Families - 31/10/2019 Confirmed reviews AccorHotels

The location of the hotel is good. The staff were nice. We didn´t have breakfast because it is too expensive but because there is a kettle and a fridge in the room we were able to have breakfast in relative comfort.

Dear Kirsty M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great Family Hotel

Customer review rating 4.3/5

Tasos Families - 30/10/2019 Confirmed reviews AccorHotels

Value For Money. Excellent Location!

Dear Anastasios S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Functional: well located , clean hotel with very functional staff and facilities but not necessarily customer-centered.

Customer review rating 4.3/5

Anonymous Families - 28/10/2019 Confirmed reviews AccorHotels

well located hotel, clean The staff was efficient but in the service industry, efficiency should be done in an invisible way to put the customer and its needs first, including with a bit of smile and kind manner. This is certainly nice to have the food stations always filled but maybe let the customers help themselves first and then refill the station, or at least have some form of nice wording such a "we are really sorry but we will have to refill the station and we would appreciate if you could wait a few minutes"... rather than "I need to refill the station/the station needs to be refilled" or "there is a technical fault, come back later" with a close and unsmiling face... Similarly having some form of sweet manners at the reception would be nice... sometimes I had the feeling that the staff was annoyed by customers / dealing with them as if they were items and therefore simply doing a task as part of a dry process. Come on, service industry is much more than that, otherwise you go to the cheapest place... The room was clear but the matresses were not the most pleasant and the carpet was a bit out-dated.

Generous suites; unannounced renovations

Customer review rating 4.3/5

Anonymous Families - 24/10/2019 Confirmed reviews AccorHotels

We stayed 10 days in the hotel. Unfortunately, major renovations were undertaken while we were there. I am a bit upset that these renovations were not announced at time of booking or before arrival (had a fully refundable rate) as otherwise I would have stayed in the Novotel Fischerinsel.

Hotel runtergekommen

Customer review rating 4.3/5

Anonymous Families - 23/10/2019 Confirmed reviews AccorHotels

We stayed several times in the Novotel Suites in Den Haag (NL). The rooms are more modern and the people more friendly. We understand that the hotel is being modernized but the current condition does not justify the room rates. The toilet had a nasty smell even after cleaning by the staff. Curtains did not work anymore. Because the street is very noisy we had to sleep with the windows closed. However the climate system to have some fresh air did not work. According the staff it was not switched on because of environmental reasons. Wifi was very slow and needed new login every couple of minutes because the connection was lost (weak signal).

Customer review rating 4.3/5

Anne Families - 22/10/2019 Confirmed reviews AccorHotels

only problems were with Silver status extras, because it seemed that personnel did not know them

rather impersonal but ok. night staff were nicer and more attentive than the morning front desk crew.

Customer review rating 4.3/5

Cenk T. Solo - 20/10/2019 Confirmed reviews AccorHotels

ok

Dear Cenk T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Kim H.

Customer review rating 4.3/5

Anonymous Families - 18/10/2019 Confirmed reviews AccorHotels

Room adequate for purpose .. friendly and welcoming staff. On check out gentleman offered to telephone a taxi prior to us asking

Dear William H., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Construction area at a double price.

Customer review rating 4.3/5

Anonymous Families - 14/10/2019 Confirmed reviews AccorHotels

Extremely terribly noisy because of renovation! Noise starts at 7:30 in the morning!!! And all this at the double price!

Consistant quality

Customer review rating 4.3/5

Md Friends - 08/10/2019 Confirmed reviews AccorHotels

good and friendly staff, quick check-in, room consistant in quality (but could use a bit of a more modern look)

Adequate

Customer review rating 4.3/5

Angela Families - 06/10/2019 Confirmed reviews AccorHotels

Room clean, tidy, staff welcoming, however the room was badly laid out and cluttered with furniture which meant it was very cramped. The single beds very small for my 2 boys and impractical as one had to sleep on the floor.

Dear Angela T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin
Customer review rating 4.3/5

Anonymous Families - 05/10/2019 Confirmed reviews AccorHotels

Overall very good location, room could be better equipped for 4, cutlery, 4 cups, 4 towels (had to ask for these)

Dear Matthew M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great stay staff were excellent even though they were very busy

Customer review rating 4.3/5

Simon M. Families - 02/10/2019 Confirmed reviews AccorHotels

The hotel was full booked with marathon runners & familys. your staff were excellent dealing with everyone at check in and even when we came back from the marathon the lobby was very busy but staff were courteous to us all. defiantly book again

Dear Simon m., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great hotel in the city of Berlin

Customer review rating 4.3/5

Robert Couples - 30/09/2019 Confirmed reviews AccorHotels

It's not only the great location, which makes this hotel to a really special one. Even more important is the great staff and perfect service you get from each and every colleague. They even read the wishes from your eyes and therefore we felt super special staying at this hotel. Thanks a lot for a wonderful time.

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great Location, Great staff nice room

Customer review rating 4.3/5

Christine Families - 28/09/2019 Confirmed reviews AccorHotels

Was a great Triple room for our stay the location was great, we could walk to everywhere we wanted to go

Dear Christine S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Very old hotel in need of overhaul

Customer review rating 4.3/5

Tress Business - 27/09/2019 Confirmed reviews AccorHotels

Disappointed with the state of the room. It is worn out look more like a hostel . Hotel should close for renovation

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