Hotel - Novotel Suites Berlin City Potsdamer Platz
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Berlin City Potsdamer Platz Hotel

4.0/5 2,299 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Croquet
    • Football (Nearby)
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Web corner
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 229 suites
  • 214 non-smoking suites
  • 18 suites for people with reduced mobility
  • 6 connecting suites
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 6,087 reviews

Our guest reviews for Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,299 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 31/07/2018 TripAdvisor review
« Well located and super helpful staff »

Hotel is steps away from Checkpoint Charlie and the Potsdamer Platz. Rooms are fantastic for families but what made the hotel shine was the staff. Every time we had a problem they had a solution within seconds and with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C W, thank you so much for your kind feedback and the great review. We are already looking forward to welcoming you soon back to Berlin. Best regards, Dennis

Cindy Families - 26/07/2018 AccorHotels certified review
« Satisfactory »

We had an overall satisfactory experience in the hotel. This is a child friendly hotel. The front desk staffs were very helpful and efficient. The location of the hotel is excellent, within proximity to major tourist attractions and shopping mall. S -Bahn station is just around the corner. The downside is there are only two lifts and it is almost impossible to get on one during rush hours. Room cleaning is not very satisfactory while dirty towels were hanged again on the rack despite we placed them on the floor requesting to change. Bedsheets were not changed for four nights until we requested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cindy, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback regarding the housekeeping is extremely important and helpful to us. Please excuse the inconveniences this has caused to you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Lise S. Families - 24/07/2018 AccorHotels certified review
« Good value, great location »

Quick check in, great location, clean spacious room, good breafast and safe parking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lise Ludahl S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Couple F. F. Couples - 20/07/2018 AccorHotels certified review
« Very cosy hotel »

The hotel was nice and cosy.Our room was large and we had good views.There are many sights quite near the hotel and they are easily available by walking or metro: Potsdamer platz, Brandenburger tor, Checkpoint Charlie and very many museums of any kind.The staff of the hotel was polite and helpful. There was very good and healthful breakfast. It was nice to notice that the hotel have good values like environmental things: It is no need to change the towels and cheets every day and the soap machines are a good thing.Some things I missed:. In the room, there should be more dishes like glassies for hot drinks or cold drinks and cutlery and shells in the bathroom so you can but your toiletries there.And the shell for your luggage was quite narrow becauce I had a large suitcase.Despite everything we enjoyed our stay in the hotel and we will return. This was our second time there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Couple from Finnland, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In addition your feedback regarding possible improvements will greatly help us in order to do even better. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

University T. Business - 16/07/2018 AccorHotels certified review
« Excellent accommodations in great location »

The hotel was clean, staff was friendly, and rooms were well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yvonne P., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Leonie Families - 14/07/2018 AccorHotels certified review
« Brilliant, looking forward to returning »

Loved our stay, perfectly located and appointed. Staff were amazing and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leonie H., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Donald M. Families - 12/07/2018 AccorHotels certified review
« Staff wonderful, property has problems!!!! »

We found the staff at the hotel and the location of the hotel was excellent. They sincerely tried to do all they could but were hampered by the lack of investment and/or maintenance of the property. First and foremost - the property was advertised to have air conditioning but it was either not functioning or so inefficient that it made no difference. The lobby area was always hot and uncomfortable. I do not know how the staff managed to stay in good spirits. Our room (7th floor, 709) was fine from the aspects of size and suitability for a family for four but again was stifling hot at all hours of day and night. The air con unit was set to ON and FULL cool, high fan speed but there was barely any air flow. The air that did come out was not cooled relative to the outside, ambient temperature. Here again the staff tried to help by allowing the main window to open fully and supplied two stand fans which did help at night when the ambient temperature dropped. However this had the disadvantage of the noise from the casino and delivery trucks in the rear of the property at all hours making it extremely difficult to get any meaningful rest. The final straw on the stay was the fire alarm and evacuation on our final night. We were forced to evacuate to the street near midnight scaring my young daughter tot he point that she could not sleep at all. This is the one place that while I can say the staff could have shown some empathy but did not. They were professional but offered no apooogy for the inconvenience or explanation of the cause. I have been in this situation before (hotel evacuation) with other companies and in those few cases the staff provided some modest offer of compensation and explanation. It was disappointing that there was not even an apology in this case. Also - the Wi-Fi was dreadful. It may have been the location of our room, but the connection was not stable and was painfully slow when there was a connection. Even though the “Club” membership states complimentary “pro” Wi-Fi, the staff informed us that benefit was not provided by the property without the additional charge. We chose not to pay the extra fees given the instability of connection in our room, assuming it may be faster but would still be highly unstable. I’ll be posting this review on TripAdvisor and Yelp upon my return him (16-July-2018).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donald M., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am honestly sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. While I certainly agree that the overall status of the hotel is not up to the most modern standard we are putting our focus on the team and to further improving our service standard in order to provide the best possible experience to you as our guests. We are already in touch with our headquarter regarding a upcoming renovation. Your feedback further helps us in expressing how important and urgent this renovation is indeed. I can only agree with your words. Again and on behalf of the whole team, I want to excuse for the inconveniences. The fire-alarm was caused by another guest and we certainly missed the opportunity to explain to you what happened exactly. Luckily nobody was harmed, but I can understand that it is not possible to go to sleep regularely after such a event, especially for children. I can only hope we get another chance to serve you better and to convince you of how important your satisfaction and well-beeing is to us. Kind regards and all the best from Berlin, Dennis Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Friends getaway - 11/07/2018 TripAdvisor review
« Well located »

the hotel is very well located. breakfast completely overpriced. I've made a reservation for 3 and the online check-in but the room did not have the extra bed prepared and enough towels. also the room was on the smoking allowed zone and did not remember any place where I could choose that on reservation. No smell of tobacco though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joao S, thank you so much for your feedback and the helpful review. I am sorry to read that your room was not perfectly prepared upon your arrival - this is certainly not the standard you may expect at Novotel Suites. Still we are happy to see that you have been satisfied overall. Kind regards from Berlin, Dennis

Sanjay S. Families - 06/07/2018 AccorHotels certified review
« Not so good »

we were 3 adults in the room. Bed was not made for 3rd person on any day. A bedding kit was handed over to US when asked in the night. The receptionist on all nights was not polite. We were never getting black tea bags in the room by housekeeping. When asked from Receptionist in the evening, she told us to get from the bar next to reception. Elevators are of bad quality. Moreover always full. Overall not satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sanjay S., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Anonymous Families - 03/07/2018 AccorHotels certified review
« Good family hotel »

Family hotel with a good location, right next to a S-Bahn station and walkable to many attractions like Potsdamer Platz, Brandenburger Tor, Checkpoint Charlie, Museum of Technology etc. A large Lidl supermarket right around the corner. The room is what you would expect from a Novotel, nothing too fancy but modern, clean and usable. The kitchenette was a bit useless as there are no drinking glasses, spoons etc in the room. The keycard system of the hotel is pretty much useless; both of our keycards stopped working every single day of our stay and we had to go back to the reception to have them fixed. In the reception they were apparently so used to this problem that they didn't bother asking any kind of id, which was a bit worrying. In general the reception staff wasn't very friendly or attentive. Housekeeping was subpar; bathroom glasses were not changed / cleaned, towels left on bathroom floor to be changed were just picked up etc. All in all, we would very much like to recommend this hotel but there were so many little issues that we just can't.

Glenn B. Couples - 02/07/2018 AccorHotels certified review

We were very happy with our stay. The room and hotel were very quiet, the bed was comfortable, and the room was well organized. The front desk staff and the cleaning service were excellent. There was a bad smell coming from the drain of the sink in the shower/tub room that did not go away over our 12-night stay. Also, there was occasionally only warm, not hot water available for showering, especially in the afternoon. We specifically booked a suite hotel in order to have the option of having breakfast and occasionally other meals in our room. While the room was equipped with a kettle, sink, microwave and refrigerator, the room lacked at least 2 cups (not paper!), bowls, plates and cutlery, and a way to make coffee in our room. This is what is provided in North American suite hotels. A major issue was the intensity of the scent that pervaded the lobby of the hotel. As someone with sensitivities to scented products, the amount of scent in the air was extremely uncomfortable (watering eyes, irritated nose, nausea). This scent also made it impossible to spend time in the lobby and even the patio where the scent wafted out through the doors. This is an issue for people with asthma as well as sensitivities to scented products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Glenn, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your feedback also helps us in greatly improving our services and we will definitely consider adjusting the equipment in the suites. Please excuse that the scent in our lobby did cause you problems - this is certainly not intended and we will speak with our maintence in order to reconsider the concentration. Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Katy M. Families - 01/07/2018 AccorHotels certified review
« Great stay »

Only thing that was dissatisfied with is I had checked in online and it said our room would be ready but it wasn’t. Could have done with proper cups and more coffee/tea in the room. But very happy with the room price and breakfast. Great location. Special thanks to Jeffrey at breakfast. He looked after us very well. I have recommended this hotel to friends and would stay again. Great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katy M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Omer Friends - 01/07/2018 AccorHotels certified review
« We had a great stay »

Our stay was great. The hotel’s staff was very welcoming and had answer to every question we had. To summerize your hotel gave me great value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Omer M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Family - 01/07/2018 TripAdvisor review
« Super value, great location, responsive service at reception »

Great stay at Novotel Suites, Berline City. The hotel is not actually at Potsdamer Pltaz, but at the next S-bahn station, Analter Bahnof. This turned out to be a good thing, as it was easier & quicker to exit/enter from this station (since its considerably smaller to Potsdmaer Platz station). Many of the attractions such as Berlin Wall memorial, Topography of Terror and Charlie Check-point are a short (5-15 minute walking distance). Other attractions such as Brandenburg Gate, Reichstag and Berline Museum Island museums are a short (2-4 stations) train rides away. We had taken short family day passes for 19.90 Euros from Berlin Tegel airport and that covered the airport-city bus and all S-bahn/U-bahn/Tram lines. It probably covered city buses, but we didn't need to use them. The hotel check-in/check-out was quick. Room was spacious and had 4 beds (1 double, 1 single and 1 pull-out). The bath and toilet was attached and are separate. The room was well designed and seemed more spacious, than it was. Highly recommend this hotel for families.

Philip T. Families - 30/06/2018 AccorHotels certified review
« Great location and people except housekeeping is an issue. »

Reception are very knowledgeable. Housekeeping needs improvement. Breakfast needs improvement as well compared to the price.

Peter Couples - 28/06/2018 AccorHotels certified review
« Hotel fine, online booking inflexible »

The hotel was mainly fine. A faulty fridge and blind were promptly corrected. Staff were mostly competent, though not always especially friendly. One or two reception staff seemed to struggle with English apart from very routine matters. The room was a bit shabby: stains on the carpet; knife marks and frayed edges on the table; failing laminate in one corner of the sink. The main failing was the online booking system which does not seem to allow adding a day to a long booking at the preferential rate for bookings over 8 days. Neither could reception staff correct this. As a result, I had to pay more than 120 euro where around 90 euro was the average rate per night for the rest of the stay. Staff did mitigate by giving me a free late check-out (though not everybody seemed to know after 12 noon on my last day).

Bulent T. Families - 26/06/2018 AccorHotels certified review
« Comfortable Room in a Central Location »

It was difficult for us to find a family room in Berlin for 2 adults + 2 kids however i can able to find in here with two double beds and comfortable room. There is a mini microwave in the room that i highly appreciate. S bahnhof is nearby and very central location. I highly recommend Novotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bulent T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Martine B. Business - 22/06/2018 AccorHotels certified review
« Excellent »

Good location, nice rooms, nice service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martine B., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager ibis, ibis budget, Novotel Suites Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Couples - 22/06/2018 TripAdvisor review
« Very convenient Novotel at the heart of Berlin »

The Novotel suites is excellently located - in addition to the well-known Anhalted platz S-bahn stop and 700-meters away Potsdamer Platz, we enjoyed 50 m. from the hotel entrance bus stops to two very useful frequent bus lines: M41 going in 10 min directly to the Central Railway Station (Berlin Hauptbahnhof) and M29, connecting you with the heart of West Berlin - Kurfurstendamm, and many more valuable locations in the southern part of Berlin. The suites are excellently planned, with sofas, table and small fridge, with separate bathroom and WC. We enjoyed free coffee, tea and cakes offered every morning at the lobby. We asked in advance for good view and received one, looking over the arc of the former Anhalter railway station.

G. Families - 19/06/2018 AccorHotels certified review
« Convenient clean good location friendly staff »

Over all was good. Some problems with weak internet connection. Elevator was little problem waiting times were long during busy hours. First day at check in promised sofa bed would be done in couple hours but when we come back to room at night we found out bed was not ready when we called they said we had to do our Sofa bed.

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