Novotel Suites Berlin City Potsdamer Platz Hotel 3.5 stars

TripAdvisor rating 4.0/5 2,532 reviews
Novotel Suites Berlin City Potsdamer Platz
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+ 19 Services
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Room 1

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Hotel extras

  • In the heart of Berlin, near the business and cultural center

  • Drinks and dishes to take away to your suite available 24 hours a day

  • Free WiFi, flat-screen TV with some Sky channels

  • Suites measuring 323 sq. ft. (30 m²) with kitchenette and tea and coffee facilities

  • Many sights and shopping malls in walking distance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique GourmandePaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Web corner
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Berlin City Potsdamer Platz

Anhalter Strasse 2
10963
berlin
germany

Tel: +4930200560

Fax: (+49)30/20056200

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS M29, 248 :   BUS M29, 248 ANHALTER BAHNHOF

  • BUS M41 :   BUS M41 ANHALTER BAHNHOF

  • NIGHT BUS N29 :   NIGHT BUS N29 ANHALTER BAHNHOF

  • S1, S2, S25 :   S1, S2, S25 ANHALTER BAHNHOF

  • U2 :   U2 POTSDAMER PLATZ

  • U6 :   U6 KOCHSTRASSE

  • By plane

    BERLIN SCHOENEFELD At 20km / 12.43 miles

  • By plane

    BERLIN TEGEL At 18km / 11.19 miles

  • By car

    TEMPELHOFER DAMM At 4.5km / 2.8 miles

  • By train

    HAUPTBAHNHOF At 3.5km / 2.17 miles

GPS :52.504619, 13.383228

Our accommodations

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with 1 double bed (63x79 in. [160x200 cm]), 1 sofa bed and 1 extra bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Suite with 2 single beds

  • Max. number of persons: 2
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Suite with 1 double bed (63x79 in. [160x200 cm]) and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

My Room by Frank: Yoga love Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

My Room by Michaela and Frank: East Germany's past - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

My Room by Michaela: History of Berlin suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

My Room by Oliver: Connected by soccer Suite with 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

My Room by Susanne: Dinosaurs - 1 double bed (63 x 79 in.) and 1 sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

4 ELEMENTS

Photo non contractuelle / Strictly non binding

Lean back in your comfy chair and live out your passion for travel across five continents. Choose from our wide selection of over 65 drinks and put your travel plans into action at your leisure.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Berlin City Potsdamer Platz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,839 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,532 reviews

Construction area at a double price.

Customer review rating 4.3/5

Anonymous Families - 14/10/2019 AccorHotels review

Extremely terribly noisy because of renovation! Noise starts at 7:30 in the morning!!! And all this at the double price!

Consistant quality

Customer review rating 4.3/5

Md Friends - 08/10/2019 AccorHotels review

good and friendly staff, quick check-in, room consistant in quality (but could use a bit of a more modern look)

Adequate

Customer review rating 4.3/5

Angela Families - 06/10/2019 AccorHotels review

Room clean, tidy, staff welcoming, however the room was badly laid out and cluttered with furniture which meant it was very cramped. The single beds very small for my 2 boys and impractical as one had to sleep on the floor.

Dear Angela T., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin
Customer review rating 4.3/5

Anonymous Families - 05/10/2019 AccorHotels review

Overall very good location, room could be better equipped for 4, cutlery, 4 cups, 4 towels (had to ask for these)

Dear Matthew M., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great stay staff were excellent even though they were very busy

Customer review rating 4.3/5

Simon M. Families - 02/10/2019 AccorHotels review

The hotel was full booked with marathon runners & familys. your staff were excellent dealing with everyone at check in and even when we came back from the marathon the lobby was very busy but staff were courteous to us all. defiantly book again

Dear Simon m., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great hotel in the city of Berlin

Customer review rating 4.3/5

Robert Couples - 30/09/2019 AccorHotels review

It's not only the great location, which makes this hotel to a really special one. Even more important is the great staff and perfect service you get from each and every colleague. They even read the wishes from your eyes and therefore we felt super special staying at this hotel. Thanks a lot for a wonderful time.

Dear {guest_first_name} {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great Location, Great staff nice room

Customer review rating 4.3/5

Christine Families - 28/09/2019 AccorHotels review

Was a great Triple room for our stay the location was great, we could walk to everywhere we wanted to go

Dear Christine S., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Very old hotel in need of overhaul

Customer review rating 4.3/5

Tress Business - 27/09/2019 AccorHotels review

Disappointed with the state of the room. It is worn out look more like a hostel . Hotel should close for renovation

average

Customer review rating 4.3/5

Shishir A. Families - 27/09/2019 AccorHotels review

Will term as average as air con was not working during entire stay. Room was not cleaned at all, during entire stay spider net was at same place over out head

Very good

Customer review rating 4.3/5

Miljan Families - 26/09/2019 AccorHotels review

Good location. Relaxing Polite

Nice staff, tired hotel

Customer review rating 4.3/5

Anonymous Business - 25/09/2019 AccorHotels review

Rooms were tired and somewhat tatty as was the ground floor reception. Beds were small and not overly comfortable and the shower was weak.

excellent :)

Customer review rating 4.3/5

Krzysztof Families - 23/09/2019 AccorHotels review

Great hotel, helpful staff

Dear Krzysztof G., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

OK as suites, but better cost-effective options in the same block

Customer review rating 4.3/5

Rade Business - 17/09/2019 AccorHotels review

I stayed the next day in Ibis hotel and I must say that, at least, for me, this was much better value for the money. The breakfasts in two hotels were identical but cost more in Novotel. The rooms in Novotel are quite spacious, so if you are planning to use provided kitchen and warm up your meals from the supermarket and you plan to spend substantial time in your room, it might make sense to book a suite, but otherwise, I would always recommend an ibis or Mercure for business travellers.

It was ok but overall it did not stack up to other Novotels and was not good value.

Customer review rating 4.3/5

Nigel D. Business - 16/09/2019 AccorHotels review

The hotel was lacking many basic services such as not being able to get an ironing board that I will not be staying again. I feel if you can’t and or won’t get the basics right then it’s not worth considering. Outside of this service levels are only at a bare minimum and not up to the level I expect for a Novotel.

Dear Nigel D., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Good, nothing special

Customer review rating 4.3/5

N. Business - 14/09/2019 AccorHotels review

Second time I stay there, nothing improved. Breakfast still poor... There is not even a toaster. But meat and cheese are really fresh and that's a good thing. I dont know why there is not even a toaster. Room was ok and clean minus a spider web, 1 store was broken same with the thing to put ur luggage on... Employees were polite and nice.

Dear Daniel N., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great staff, location and everything in between

Customer review rating 4.3/5

Marcia I. Families - 14/09/2019 AccorHotels review

It was close to a piece of the wall, The Museum of Terror and Hitler’s Bunker all this around the corner The view from our room was to the park and a monument. Close to transit Food was very good, staff helpful with directions. I’ll recommend this hotel to my friends

Dear Mario L., We very much appreciate your comments regarding your stay at the Novotel Suites Berlin City Potsdamer Platz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Great location, good staff but the hotel was tired and dirty

Customer review rating 4.3/5

Anonymous Business - 13/09/2019 AccorHotels review

Ok

Dear James B., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As we are currently awaiting the start of a full refurbishment, there still is no excuse for a lack of cleaning. I already had the opportunity to talk to our housekeeper and together we will further train and educate the staff. On behalf of the team I am hoping to welcome you soon again after our refurbishment at Berlin. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

Noisy

Customer review rating 4.3/5

Mds Families - 12/09/2019 AccorHotels review

The Air Conditioning does not work in the rooms if the temp outside the building is below 24-25º, we were told, making you have to open the windows which does not make sense when we are travelling with two kids (total of 4 in the room)... and the area is so noisy. We had traffic noise in the front of the building, and we changed to a higher room facing the back of the building, on the second day of stay and had noise also there at night, making it very difficult for the kids and adults to sleep. Will not repeat our stay at this location.

Dear Mukesh S., Thank you for taking the time to tell us about your experience at the Novotel Suites Berlin City Potsdamer Platz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandra Hellmich Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

A hotel that falsely advertised a/c but had turned it off, it was hot and extremely noisy

Customer review rating 4.3/5

Allison Couples - 12/09/2019 AccorHotels review

Extremely bad , couldn’t have been worse. We only booked this hotel as it was an advertised Novotel with a/c. When we arrived the room was hot and were informed then that the a/c had been turned off and to open the windows. Our room was in the rear of the hotel adjacent to the Berlin Casino where very loud patrons left until 2.30am, then the lane way at the rear is a truck park where they started at 4.45 am. No sleep at all. The Manager advised she would refund our booking money immediately, but guess what, 3 days later and no money in our account, should have known better. Sent 2 emails to the Accor, but yet again no replies. Very disappointed. I have stayed at many Accor Hotels around the world for both work and pleasure and at Novotel you expect a certain standard and this hotel and Manager have failed to meet that.

Dear Allison W., thank you so much for your valuable feedback and the important review. On behalf of the team I am terribly sorry that you did not enjoy your stay with us and faced the mentioned inconveniences. As my colleague already tried to help you as much as she can and promised you the refund, I can guarantee you that this process is ongoing. The refund has been made on the date of your departure, meaning at the 9th of September. If necessary I can gladly send you the confirmation of this as an attachment. I will personaly take initiative and further educate and train the staff to prevent this from further happening. Moreover we are currently awaiting the start of a full refurbishment. Again I want to thank you for the trust you have put into Novotel and on behalf of the brand I would greatly appreciate if we get another chance to convince you again of our services. I am wishing you all the best. Sincerely, Dennis Mischlewitz Guest Relation & Digital Manager Novotel Suites, ibis & ibis budget Berlin City Potsdamer Platz Anhalter Straße 2 – 6 10963 Berlin

comfortable and kind service

TripAdvisor rating 4.0/5

pwpb1778 Family - 12/09/2019 TripAdvisor review

We were first given the room that we did not expect (probably due to the heavy demand at that time), and the hotel kindly changed our room. We were satisfied with the new room. Service was kind, but since Berlin is a very big city, there are not many restaurants in the immediate vicinity of the hotel.

Dear pwpb1778, thank you so much for the kind feedback and your lovely review. On behalf of the team I am happy to read that you had a great time and like the other room a lot better than the previous one. Best regards, Dennis
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