Hotel - Novotel Hamburg City Alster
Novotel Hotel Novotel Hotel

Novotel Hamburg City Alster Hotel

4.0/5 1,198 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 206 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 147 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 7,052 reviews

Our guest reviews for Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,198 reviews
Richard S. Business - 12/01/2019 AccorHotels certified review

Very good as usual!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., It is a pleasure that you feel so fine staying with us. This is a big praise for us! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Ingrid Families - 07/01/2019 AccorHotels certified review
« Modern nice hotel nearby public transport with sauna possiblities »

the heaty regulation in the room was not that good. You couldn't regulate it so it was to warm and when you open the window it is too noisy. Sauna and Turkisch steambath is nice after a day of walking in the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid v., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. But we are sorry that you were not satisfied with the heat regulation of your room. We will think about the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Jose H. (. -. T. N. Families - 07/01/2019 AccorHotels certified review
« Everything was very nice »

Everything was just perfect I will just list improvement points since that's most likely what you aim for: - Housekeeping times were not clear, therefore we sometimes came back to the room and it was being cleaned. We politely waited downstairs but if we knew they come at odd times (14:00 for example). We would plan our day accordingly. inform people about the times according the their floor or room - It's not clear how the parking works. That we can drive in and out with the ticket and pay at the end of the stay. Me and others asked this question. Just make a banner somewhere A very positive thing: My son was a bit sick one of the nights and I went down to the bar asking for honey to make a tea. I did not only got the honey but also lemon, a knife and the guy wished he'd get well soon. That was a very good version

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jose Ignacio B., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Hamburg City Alster. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. René Ykema General Manager Arne Sgodda Executive Assistant Manager

Rachelle Families - 05/01/2019 AccorHotels certified review
« Great room, sauna/gym room not so good. »

We really appreciated the room, it was clean and a nice floorplan for our family. We also really liked the proximity to the transportation system. We are vegan and were not impressed by the breakfast options compared to the cost, but the staff were super friendly and were helpful in getting us a dairy free milk option, and we had salad and bread and beans. We love fruit, but we’re disappointed that it was all cut up and mixed together. At dinner the gnocchi and salad that we ordered were genouris portions and very delicious! Great service staff again at dinner! The sauna and gym facility were our only real disappointment. We went to enjoy at night. The floor was filthy, literally this is no exaggeration. The floor was also flooded with at least 1cm dirty water all throughout. We could t get to the sauna not gym without walking through these dirty puddles, even in the hallways, it was really strange. A cleaning throughout the day should be done and it seemed like it hadn’t been cleaned at all. Overall we would stay here again if we came back to Hamburg, but hopefully the breakfast options can be healthier in the future! Just more fruits and nut butters would make a big difference. Also the sauna/gym facility should be more clean. Thank you to all of the very friendly and helpful staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachelle B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nevertheless, we apologize for the inconvenience. We respect vegans and try to do our best. We are also very sorry for the sauna! Again a big pardon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Anonymous Business - 20/12/2018 AccorHotels certified review
« Good quality, higher price range »

Nice, modern but small room. Good breakfast buffet but rather on the expensive side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Tao Z. Couples - 18/12/2018 AccorHotels certified review
« X’mas trip in Hamburg »

The overall experience staying at Novotel Hamburg is good, the best part is as always - the breakfast, despite the variants of breakfast should be improved, the breakfast team is professional & passioned to their jobs! However staying at hotel room 418 was unpleasant. Bed sheet had a clear blood stain, and noise of upstairs renovation already started at 7am in the morning!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tao Z., We are thankful for your open and honest words regarding your stay. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Anonymous Solo - 17/12/2018 AccorHotels certified review
« Everything as expected »

Nothing to complain. Nice and friendly staff, clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel R., We are thankful for your open and honest words regarding your stay. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Michael W. Friends - 15/12/2018 AccorHotels certified review

Good location lovely staff breakfast a bit expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael w., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

John Couples - 15/12/2018 AccorHotels certified review
« Overall Very Good »

Very friendly and helpful staff on the front desk. As expected with Novotels, the room was large and relaxing. Hotels have always been at the forefront of using energy efficient lighting so I was very surprised and disappointed to see that the ceiling lights in the room lobby and the bath room were hot Halogen lights and not cold LEDs

Our hotel has responded to the review
Our hotel has responded to the review

Dear John P., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Neo D. Friends - 11/12/2018 AccorHotels certified review
« weekend break »

Comfortable hotel, staff pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernadette G., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Martin Business - 07/12/2018 AccorHotels certified review
« Fabulous »

I am regular guest to this hotel and I appreciate the standard of provided service and the quality of accomodation. Little extra treats such as chocolate figure for St. Nicolas day make the stay even more comfortable. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin H., wow, what a great review about your last stay! Did you come home well? It's nice to hear how much you enjoy being a loyal regular in our house. Your praise and satisfaction, we will gladly forward to our team. Because we always try to offer our guests a second and comfortable home, especially when they are far away from the lovers. Therefore this is a nice reward. We look forward to every further visit from you to us in the Hanseatic city and wish you a nice and relaxing weekend! With kind regards René Ykema General manager Arne Sgodda Executive Assistant Manager

Sca Friends - 04/12/2018 AccorHotels certified review

Welcoming and friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon A., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Cwc Families - 03/12/2018 AccorHotels certified review
« Allmost perfect »

Very Nice, great service. Breackfast was very nice. Tryed restaurant in evening and it was awesome

Our hotel has responded to the review
Our hotel has responded to the review

Dear Casper W., We are thankful for your open and honest words regarding your stay. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Ash K. Couples - 02/12/2018 AccorHotels certified review
« Dissapointed in stay but problem rectified »

First day / night in room 422 was terrible as building work overhead from 3pm check in (having travelled since 3am we wanted a few hours sleep before we went out to the concert at the Barclay Card Arena) then we where woken at 7am with drilling. I went to reception who moved me to a quiet room 142 on our second day. we had our breakfast refunded as a gesture of goodwill... didn't help really as we planned this trip 1 year ahead and lack of sleep ruined our trip. We then Moved to your sister hotel in Tiergarden AM in Berlin and are currently enjoying the last day of our stay. not sure if I will re-book with Novotel for our trip next year?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suhail K., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. And because we do not want to annoy you and we apologize again for the noise and the inconvenience, we credit you with 300 points in your account! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Lise Ø. Solo - 02/12/2018 AccorHotels certified review
« Perfect »

Enjoyable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lise O., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Kieran W. L. Business - 25/11/2018 AccorHotels certified review
« Novotel when it is best »

A 10 would have been given if these “things” were avoided/solved: - no voucher received for drinks received as a gold member - no iron and ironboard in the room - restaurant was out of the dish being ordered. Topk about 15 min. For them to find out. Other than that, a nice hotel, clean rooms and comfortable beds as well as extremely friendly staff will for sure bring me back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kieran Wandahl L., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Furthermore we will forward your criticism to the head chef for an improvement and It is a pleasure to receive that kind of positive feedback especially from a regular guest as you are! We are happy that you are satisfied with our staff and the service we offer. Therefor we will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome all the time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Anonymous Families - 20/11/2018 AccorHotels certified review

War ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Novotel setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen René Ykema General Manager Arne Sgodda Executive Assistant Manager

Manfred Families - 06/11/2018 AccorHotels certified review
« 1 a. »

1. a

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., vielen herzlichen Dank für die tolle Bewertung über Ihren Aufenthalt. Wir hoffen, dass Sie erlebnisreiche Tage in Hamburg hatten und wieder gut nach Hause gekommen sind. Es ist schön zu hören, wie gut es Ihnen in unserem Haus gefällt. Die Zufriedenheit werden wir daher gerne an unser Team weiterleiten, das vor allem dafür sorgt, Ihnen einen angenehmen Aufenthalt zu bereiten. Wir würden uns freuen, Sie auch ein nächstes Mal bei uns in der Hansestadt begrüßen zu dürfen und wünschen Ihnen eine angenehme und erfolgreiche Woche! Mit herzlichen Grüßen René Ykema General Manager Arne Sgodda Executive Assistant Manager

Richard S. Business - 27/10/2018 AccorHotels certified review
« Very Good »

This was the first time you upgraded me to a suite room due loyalty member with a round Meeting table which is very good for business with is my case Petty only that it was the first time since many years but better now than never :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

Frank J. Business - 25/10/2018 AccorHotels certified review
« Barrier-free room not available »

I booked the room few weeks before. As a wheelchair user i need a barrier-free room. This i requested during my call with the AccorHotels reservation centre. On my arriving day the reception person told me there was no free barrier-free room available and the said that there was no text or sign that i need this room in my Reservation. I really was shocked. Only the guy on the reservation fixed the problem after hours. His name is Philip Schulte i think. Without his passion and work i would be in big trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr J., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Hamburg City Alster die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir bedauern, dass wir Ihre Erwartung in Bezug auf den Barrierefreien Zugang zu Ihrem Zimmer nicht entsprochen haben. Wir hoffen, dass Ihnen dadurch nicht allzu große Unannehmlichkeiten entstanden sind. Wir werden uns Ihre Anmerkungen zum Anlass nehmen, unsere Mitarbeiter besser zu schulen und zu sensibilisieren, um Ihnen einen optimierten Service zu bieten. Denn es ist unser Wunsch, dass Sie sich bei uns wohlfühlen und keine Unannehmlichkeiten erfahren! Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen René Ykema General Manager Arne Sgodda Executive Assistant Manager

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