Hotel - Novotel Hamburg City Alster
Novotel Hotel Novotel Hotel

Novotel Hamburg City Alster Hotel

Our hotels AccorHotels
4.0/5 1,097 reviews
All hotels in Hamburg
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 79.00 EUR Non member rate
From 73.47 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 202 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 97 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 5,763 reviews

Our guest reviews for Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,097 reviews
AccorHotels certified review
Md F. H. Business - 08/02/2018
« Bad experience in a nice hotel ! »

I arrived at hotel around 12 noon on 1st February but after check in I was told that room would not be available before 3 pm as per hotel policy. Then I went to the Cafe area to wait. Meantime I saw few more guest checked in and got the room key but no one called me to get the room ! Later at around 2 pm I approached another person in reception and she gave me the room. I left my luggage in the room and went for meeting. In the night when I was preparing for sleep I found room was too cold and heating system was not working !! Then I was given a small room heater (not enough at all to make such a big room warm) and another blanket to protect !! Ridiculous experience altogether in such a nice hotel. I never experience such a poor service from any Accor hotel in my life !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. We sincerely regret that the heating system did not worked to your satisfaction and we have disappointed you. Please allow us to express our sincerest apologies. We will check this up of a technician. As a sign of our esteem we will credit 300 points to your LeClub account. Furthermore we always try to offer an earlier check in to all of our guests. Unfortunately it is not always possible due to special conditions like guests room requests. However, we will take your note to the occasion, to train and to sensitize our employees, so that our team will make a follow up in this matter for a better service. Because it is our deepest interest that our guests feel welcome all the time. We appreciate your sharing your concerns, and it is our deepest hope that you will give us the opportunity of being able to show you a better service. We would be glad to welcome you again and wish you a pleasant and relaxing weekend! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Katrine Families - 07/02/2018

We like the hotel and good offers when you travel with children. Enjoy the breakfast buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning Mrs M., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure to receive that kind of positive feedback! We are delighted that you are satisfied with your stay, the hotel and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Jan Business - 03/02/2018

It was cold in room and was not possible to make my room warmer. Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. We regret that the heating in the room has not been optimal. Please allow us to express our sincerest apologize for the inconvenience. We will inform our technician for a check up. Nevertheless, our staff would have liked to help you in this matter. Because it's our deepest interest that our guests feel welcome at any time. As a sign of our esteem we will credit 300 points to your LeClub account. However we are delighted that you are satisfied with our house and staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. We hope to regain your confidence in a renewed visit and we would be pleased to welcome you again. We wish you a pleasant start to the week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Ghanshyam Business - 02/02/2018
« Could be better »

The rooms specifically bedding was stinking when i checked in. the cleaning was not good enough. Apart from that the overall facility is great(specifically the wellness) , only if the gym area could be bigger would have been the best. Thanks, GR

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. We regret that the bedding smelled unpleasant and the cleaning gas not been optimal. This definitely does not reflect our standards. Please allow us to express our apologize for the inconvenience. We will forward your note to the housekeeping. Nevertheless we are delighted that you are satisfied with your stay and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager smelled unpleasant.

AccorHotels certified review
Andrea Business - 30/01/2018
« Great location and nice room. »

Overall the location was great and the hotel was very nice. It suited my needs for the two night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Goddard, We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. It is a pleasure to receive positive feedback! We are delighted that you are satisfied with your stay and the hotel. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. We will take the not well rated points regarding the check in and out as a constructive criticism to improve the quality of our service. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Lars J. Business - 29/01/2018
« Nice stay »

It was not clearly described what drink is free in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr J., vielen herzlichen Dank für die tolle Bewertung über Ihren Aufenthalt im Novotel Hamburg City Alster. Wir hoffen, dass Sie wieder gut nach Hause gekommen sind. Es freut uns, wie gut es Ihnen in unserem Haus gefällt. Die Zufriedenheit werden wir daher gerne an unser Team weiterleiten, das vor allem dafür sorgt, Ihnen einen angenehmen Aufenthalt zu bereiten. Wir danken Ihnen auch für die Anmerkung, dass nicht klar war, welche Getränke inklusive waren. Wir werden unsere Mitarbeiter hierauf sensibilisieren. Wir würden uns freuen, Sie auch ein nächstes Mal bei uns in der Hansestadt begrüßen zu dürfen und wünschen Ihnen ein schönes und erholsames Wochenende! Mit herzlichen Grüßen René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Ralph Business - 28/01/2018
« Nice and comfy Hotel , highly motivated and profesional staff. »

Staying there already for years , perfect treatment and recognition due to the Accor Platinum Membership, always without any issue, nice bar and great value for the money. Thumbs up!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., WOW! We are very thankful for the great review about your last stay. We hope you had a save journey back home. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course we will share your satisfaction to our team, which provides to prepare a pleasant stay to you over and over again. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Gerard Business - 25/01/2018
« Very good hospitatlity »

Very good hospitatlity; Good service, very satisfied overall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. It is a pleasure to receive that kind of positive feedback! We are delighted that you are satisfied with your stay, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Anonymous Families - 23/01/2018

The rooms in the hotel are very comfortable (if a little small), clean, modern and absolutley identical to the rooms in Novotels in Lima, Santiago and Glasgow. Staff friendly and welcoming, hotel well-located next to metro, nice bar and restaurant. But the small plates at the breakfast buffet are surely a little bit 'geizig' in this day and age...But a very nice stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure to receive positive feedback especially from a regular guest of Accor as you are! We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. Maybe it is nice to know- as to your note that our rooms are identical to other Novotels: The brand Novotel has the greatest recognition value after Ibis. We are looking forward to welcoming you again and wishing a pleasant week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Anonymous Business - 23/01/2018
« Nice »

Clean and nice

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., vielen herzlichen Dank für die tolle Bewertung über Ihren Aufenthalt im Novotel Hamburg City Alster. Wir hoffen, dass Sie wieder gut nach Hause gekommen sind. Es ist schön zu hören, wie gut es Ihnen in unserem Haus gefällt. Die Zufriedenheit werden wir daher gerne an unser Team weiterleiten, das vor allem dafür sorgt, Ihnen einen angenehmen Aufenthalt zu bereiten. Wir würden uns freuen, Sie auch ein nächstes Mal bei uns in der Hansestadt begrüßen zu dürfen und wünschen Ihnen eine angenehme und erfolgreiche Woche! Mit herzlichen Grüßen René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Me Families - 19/01/2018
« nice stay »

satisfying, friendly staff, clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. It is a pleasure to receive positive feedback especially from a regular guest of Accor as you are! We are delighted that you are satisfied with your stay, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant start to the week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Hasssn K. Friends - 14/01/2018
« It is better you changed bath and w.c together not far from them I mean toilet and bath beside them »

The service is good the personnel was good but you call room service it take a lot of time to bring you your order

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr H., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We regret the waiting time for the roomservice and would like to apologize for the inconvenience. We will forward your note for an improvement. Furthermore we are also thankful for your suggestion about the bathroom and toilet. We will inform the product department of Novotel for consideration in future renovation. Nevertheless we are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant week! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Pia A. F. Families - 04/01/2018
« very nice ambience, great breakfast, great location »

We felt very welcome and the staff at the desk were so kind. The rooms were nice and clean. Nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs P., WOW! We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure to receive that kind of positive feedback! We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Michael M. Families - 02/01/2018
« great time »

all great only disappointment was with breakfast which i went to at 9.50 (served to 10.00) but no bacon or eggs available

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr m., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We regret that not the complete breakfast offer was available. This definitely does not reflect our standard and please allow us to express our apologize. We will forward your note to the responsible department head for an improvement. Nevertheless we are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Lucy Families - 31/12/2017
« Good location, next to the U-bahn train, comfortable and clean hotel »

Overall good. But the wifi was not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs L., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Matthias Families - 30/12/2017
« Gut »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr M., vielen herzlichen Dank für die tolle Bewertung über Ihren Aufenthalt im Novotel Hamburg City Alster. Wir hoffen, dass Sie erlebnisreiche Tage in Hamburg hatten und wieder gut nach Hause gekommen sind. Es freut uns, dass es Ihnen in unserem Haus gefällt. Die Zufriedenheit werden wir daher gerne an unser Team weiterleiten, das vor allem dafür sorgt, Ihnen einen angenehmen Aufenthalt zu bereiten. Zudem geben wir die Bewertung über das Zimmer an die Produktabteilung von Novotel weiter, sodass bei zukünftigen Renovierungen auf die Einrichtung geachtet werden kann. Wir würden uns freuen, Sie auch ein nächstes Mal bei uns in der Hansestadt begrüßen zu dürfen und wünschen Ihnen einen guten Start ins neue Jahr! Mit herzlichen Grüßen René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Anonymous Couples - 30/12/2017
« Ok »

Comfy bed and friendly service but maintenance and amenities poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We are thankful for great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We regret that the room did not meet your full expectations. Therefore we will forward your comment also to the product department of Novotel for consideration in future renovations. Nevertheless we are delighted that you are satisfied with our staff and the service we offer. We will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
H B. Families - 29/12/2017
« Very good hotel »

Superb breakfast, good price, friendly staff, clean hotel room but too hot at night to sleep even after turning thermostat down

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure to receive positive feedback! We are delighted that you are satisfied with the hotel, our staff and the service we offer. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. However we regret that the temperature in the room has been too warm for your needs and we would like to apologize for the inconvenience. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Scholla B. Families - 29/12/2017
« Relaxed atmosphere »

We love staying at Novotel City Alster because if the general friendliness of the staff, good service , cleanliness and the whole atmosphere! The staff are always ready and beyond to help and make you feel welcome! Every guest is treat with respect and courtesy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Family B., WOW! We are very thankful for your lovely words about your last stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are very delighted that you feel so fine staying with us over and over again. This is a big praise for us! Of course we will share your satisfaction to our team, which provides to prepare a pleasant stay for you. We are looking forward to welcoming you again and wishing a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

AccorHotels certified review
Christoffer Families - 21/12/2017
« Nice central hotel »

Nice Hotel near Mitte. The room was comfortable and suited our family of four. The bar was nice with good drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure to receive that kind of positive feedback! We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again, wishing you a Merry Christmas and a happy new year! Sincerely, René Ykema Arne Sgodda General Manager Executive Assistant Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 79.00 EUR Non member rate
From 73.47 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 310 m Novotel Suites Hamburg City
Novotel Suites Hamburg City Hotel
From
From 89.00 EUR Non member rate
From 80.10 EUR Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
From
From 76.00 EUR Non member rate
From 72.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km ibis Hamburg City
ibis Hamburg City Hotel
From
From 76.00 EUR Non member rate
From 72.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.6 km Mercure Hotel Hamburg City
Mercure Hotel Hamburg City
From
From 84.00 EUR Non member rate
From 78.12 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HAMBURG
See rates