Hotel - Novotel Hamburg City Alster
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Novotel Hotel

Novotel Hamburg City Alster Hotel

Luebecker Strasse 3 
22087  HAMBURG
GERMANY

1,015 reviews
TripAdvisor Rating Based on 1,015 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 202 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 97 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,665 reviews

Our guest reviews for Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,015 reviews
AccorHotels certified review
Scholla B. Families - 13/07/2017
« Always a place you can be sure the staff are there for you »

What can I say , our return to this hotel again and again is a proof that we always have memorable time ! All personale be it cleaners, bar, restaurant, reception or housekeeping are ready to help out and make one stay a pleasant one! Thank you to all! To the manager , you ought be proud of the army of staff you have, they make you proud!

AccorHotels certified review
Anonymous Business - 04/07/2017
« irritating »

The stay at your hotel was an overall average experience. There was nothing that made a particularly good or bad impression, except one thing: The use of the water in your hotel in combination with the soap that was provided, but probably mostly the soap, caused a pretty solid irritation of my skin, this was a both unexpected and unpleasant experience, that I never had yet in any hotel. I don't care one bit about how organic or fairtrade your soap is, if it causes such reactions. Another thing, not special about your hotel, but pretty common actually, that still makes me wonder every time I see it, is the outrageous cost of breakfast. I can only explain that in a way, that you assume you got mostly business travelers, and the companies usually cover that cost, so you just charge as much as the average company does not complain about.

AccorHotels certified review
Anders J. Friends - 02/07/2017

Extremely pleasant

AccorHotels certified review
Giovanni R. Families - 27/06/2017
« That was great and amazing »

I had a wonderful time in Hamburg thanks to an amazing hotel as well! I and my family enjoyed the time at the hotel that is really convenient and with a great staff. I am fond of Novotel and I am looking forward to seeing you again

AccorHotels certified review
Wk Families - 20/06/2017
« Nice stay »

We were there with our two kids and we all enjoyed our stay. Clean room and nice buffet breakfast.

AccorHotels certified review
Margaret Friends - 11/06/2017
« Great position for exploring Hamburg »

We enjoyed out time. Staff were helpful and room was comfortable. The breakfast buffet was excellent. I was expecting a Continental Breakfast buffet - but it was a full one with hot foods (bacon, eggs etc). We were allocated a double bed, but this was quickly changed to twin beds. Reception were good enough to ring us when our friends arrived to show us the city.

AccorHotels certified review
Tom W. Families - 09/06/2017
« Fantastic »

We had a great stay, as we were made very welcome, enjoyed excellent service, a spacious room and delicious breakfast

AccorHotels certified review
Anonymous Families - 06/06/2017
« A good stay »

We had a nice weekend at the hotel. The room was nice and clean. The staff was very helpfull and competent.

TripAdvisor certified review
Family - 05/06/2017
« Perfect stay »

Nice and clean hotel and with very helpfully staff... excellent rooms with shower and bathtub... the bar makes one of the best Mojito. Near subway and only 2 km. from Bahnhof if walking... we want use it next time we go to hamburg

AccorHotels certified review
Anthony H. Business - 03/06/2017
« Great room, quality service and location  »

Everything went well. A professional Novotel run property. Special mention to JoaoT. D. silva who is a credit to himself and the hotel.

AccorHotels certified review
Leelaram M. Families - 02/06/2017
« Warm and comfortable stay »

The room was clean and well maintained. The staff was very polite, helpful and all our demands and queries were well taken care of. There was a separate bed for children which makes it very comfortable for a family with children. The mini bar in the room is an added advantage. Both bathtub and shower in the bath is an additional advantage. The separate room for toilet is little uncomfortable for me but is fine. The free sauna and spa with very less crowd is very convenient. The window room facing towards the street provides a good view. The location of the hotel slightly away from city gives a peaceful atmosphere but very near to U-bahn to go to city within 2 stops. Overall, I love the hotel and would definitely recommend others.

TripAdvisor certified review
Family - 31/05/2017
« Nice Stay at Hamburg Novotel »

We stayed two nights during Ascension at the Novotel in Hamburg. The location was good as there was a station next two Underground lines next to the hotel (one line at the further end). It took only a few stations to the city centre. We came by public transport from the airport: It was about 30 minutes including 1 change. On the way back we took the taxi as it was very early in the morning to save time. The travel time was about 15 minutes. We had twice dinner at the hotel: It was very good at a reasonable price even though the menu was a bit limited in choice. We had only once breakfast after 1st night as we left very early in the morning after the second night. The breakfast was good but we were lucky: We were just at the right time at 09:10. 5 minutes later a long queue started to build up. The room was clean and nice. A cleaning supervisor came after cleaning to assure we were happy with the cleaning: We were happy. All staff of the hotel including waiters were very kind and helpful to us.

AccorHotels certified review
Jessen R. Families - 24/05/2017
« Nice hotel »

Good and clean rooms, near U-bahn and shopping - excellent drinks and breakfast

AccorHotels certified review
Nick U. Couples - 16/05/2017
« Very Pleasant Hotel Usual high Novotel standard »

Good sized room with bath and shower. Very clean Very pleasant welcome from the charming receptionist. Nice sauna/steam room. Fantastic location. Next to metro and Alster lake walkable. Bike hire on site.

AccorHotels certified review
Anonymous Couples - 14/05/2017
« Clean and silent, easy U-bahn connection to the city center »

The hotel was pleasantly silent and clean. One thing that surprised us was that the the toilet (in room 403, at least) did not have any washbowl. Hygienically it is not enough to have a washbowl only in the separate bathroom.

TripAdvisor certified review
Couples - 14/05/2017
« Good location! »

We enjoyed staying five nights very much. The room is very clean, good space. We'd be happier if the next two points are improved, One is I was told the twin beds room was only 1st floor, the other is "the welcome drink service is only one person, though we are couple. We often used Novotel Hotel and got the two persons service at other hotels.

TripAdvisor certified review
Business - 14/05/2017
« Great hotel »

My stay at the hotel was great. It is so convenient to get to the U Bahn and S Bahn. The hotel is a ten minute walk to restaurants and shops. The staff is friendly and the hotel decor is lovely. I would definitely recommend!

AccorHotels certified review
Jonathan T. Business - 12/05/2017
« Relaxing »

Nice, relaxing , clean and stylish hotel in the great city of Hamburg.

AccorHotels certified review
. Business - 12/05/2017
« Ok  »

All good.

AccorHotels certified review
N G. Business - 12/05/2017
« Convenient place to stay in Hamburg with good links to the centre by U bahn »

Hotel rooms were comfortable and quite. The hotel is conveniently located very close to the I bahn station making it vert easy to travel round the city.

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