Hotel - Novotel Hamburg City Alster
Novotel Hotel Novotel Hotel

Novotel Hamburg City Alster Hotel

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4.0/5 1,151 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 206 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 147 family rooms
  • 3 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 6,289 reviews

Our guest reviews for Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,151 reviews
TripAdvisor review
Verdunois Business - 18/06/2018
« Does not respect Accor Policy »

Not friendly staff. No smile when you are doing the check-in. Very unprofessional staff only interesting in matching their job and taking the customer as a room number. Does not respect the Accor Group Policy. Will not back again!!

AccorHotels certified review
Karin Business - 13/06/2018
« Good »

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs K., We are thankful for the great review about your stay. We hope you had a save journey back home. We are delighted that you are satisfied with your stay. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
A. Families - 13/06/2018
« 1st class experience »

Nothing is ever too much trouble for the attentive staff especially those who have remembered you from your last visit. Everything is always 1st class.

Our hotel has responded to the review
Our hotel has responded to the review

WOW Mrs A.! We are very thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure that you feel so fine staying with us. Of course we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Tao U. J. Couples - 05/06/2018
« Another wonderful trip/stay in Novotel Alster Hamburg »

Wonderful trip and stay in Novotel Alster Hamburg; personnel were extremely friendly; breakfast was delicious and room was comfortable! However check-in receptionist was little disappointing us when she told us the hotel we booked was another Novotel in Hamburg city, surprised that she didn’t recognize where she works. The breakfast team, for example Aline and her colleagues, was wonderful and recognized us as loyal guests, this made us feel really welcomed, and decided to come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr Z., We are thankful for the review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We regret the arisen discrepancy at the check in. There is a Novotel Suites Hotel near by and sometimes there is a confusion between the two hotels. We are sorry that we have disappointed you in this case. Nevertheless we are delighted that you are again satisfied with your stay, the hotel and our staff, especially at breakfast. Therefor we will share your comment with our team, which provides to prepare a pleasant stay to you. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Kirstie J. Families - 05/06/2018
« Enjoyable stay »

Small room for a family. No mirror other than in the bathroom. Door opened outwards from the bathroom onto the bed, no space to get passed. Coffee and tea not replaced, had to ask for milk on 2 occasions. Breakfast good, and relaxed friendly reception area.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs J., We are thankful for the review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We regret that the room has been a bit too small for your needs. Also we are offering a second room for the kids with a discount of 50% off the accommodation rate. Upon request we can place the rooms next to each other. Maybe also one of our Suites would offer more comforts to the family. If these options are alternative for you, just give our in house reservation a call. Nevertheless we are delighted that you are satisfied with your stay and the hotel. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Selmin E. Business - 04/06/2018
« stay »

very good

Our hotel has responded to the review
Our hotel has responded to the review

WOW Mrs e.! We are very thankful for the great review about your stay. We hope you had save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Jörg S. Business - 01/06/2018
« Best of Hotel - Hamburg »

Sehr erholsam

Our hotel has responded to the review
Our hotel has responded to the review

Hallo Herr S., vielen herzlichen Dank für die äußerst tolle Bewertung über Ihren Aufenthalt. Sind Sie wieder gut nach Hause gekommen? Es ist schön zu hören, dass Sie einen erholsamen Aufenthalt hatten. Ihr schönes Feedback werden wir daher gerne an unser Team weiterleiten, das vor allem dafür sorgt, dass Sie sich bei uns wohlfühlen. Wir freuen uns schon auf Ihren nächsten Besuch bei uns in der Hansestadt und wünschen Ihnen ein schönes und erholsames Wochenende! Mit herzlichen Grüßen René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Thomas Business - 31/05/2018
« Perfect, good loacted, fairly new hotel »

New hotel, nice room, huge new LED Samsung TV, separate toilet. Enjoyed the stay and the bright breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr K., We are thankful for the great review about your stay. We hope you had a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and relaxing weekend! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Anonymous Business - 27/05/2018
« Clean room in a convenient location, friendly staff »

Positive. My room was clean and comfortable. The location was very convenient for my work, so I could walk each day. The area seemed safe. The staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr F., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Vt T. Couples - 24/05/2018
« Beautiful Hotel, Great Breakfast »

The staff were terrific, the hotel is beautiful, the location is convenient to the U-Bahn. Our only reservation is the temperature of the room. The cooling did not work well, although we understand it has something to do with the outside temperature. However, if the room is hot, it is not a comfortable experience. For our final night in Hamburg since we had an early flight the next morning, we transferred to another hotel close to the airport, and their cooling worked perfectly. It seems the issue is how Accor runs the cooling systems in their hotels, since with had this same issue with cooling in two other Accor hotels on this trip.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr Peterson, We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We sincerely regret that the air-condition did not worked to your satisfaction. Please allow us to express our for any inconvenience. As a sign of our esteem we will credit 300 points to your LeClub account. Nevertheless we are delighted that you are satisfied with the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Per B. D. Families - 21/05/2018
« Will visit again. »

Nice hotel, easy when arriving by car, staff helpfull, perfect breakfast, U-bahn outside hotel with only 4-5 stops from Hamburg center.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening Mr B., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Rasmus M. Families - 19/05/2018
« Great stay »

It was a great staff and nice room

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr M., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Anonymous Friends - 16/05/2018
« Weekend in Hamburg »

Stayed for a weekend in Hamburg at Novotel City Alster, rooms were very nice and well equipped. Loved that the hotel was right by the tube stop so easy to find.

Our hotel has responded to the review
Our hotel has responded to the review

WOW Mrs B.! We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and enjoyable weekend! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Ahmed A. Business - 15/05/2018
« Correct »

Calme et correcte

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr a., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. Because your reservation was made by Booking.com, we can not credit points to your LeClub account. Therefore we regret that we did not meet your expectations. You can earn points and save up to 5-10% of the rate when you book directly on accorhotels.com. Furthermore we will take the not well rated points to the occasion to improve the quality of our service. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and enjoyable weekend! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Gn, L. Friends - 07/05/2018
« Pleasant stay in Hamburg. »

Pleasant stay. Hotel feels much better than some others in this price category. Will use the hotel again in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr N., We are thankful for the great review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay and the the hotel. Therefor we will share your comment with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Claus M. Couples - 02/05/2018
« Another good trip to Hamburg. »

This is the 6 or 7 time I have been using Novotel in Hamburg, and as always it has been a pleasure. So, I am planning coming back to again in end November / start December for the Christmas market in Hamburg. All in all, there is not really anything to put a finger on the hotel, good services. nice staff and good breakfast. All you need for a weekend in Hamburg with the family, both with and without kids.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mr M., We are very thankful for the great review about your last stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are more than delighted that you feel so comfortable staying with us over and over again. Please rest assured that we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. We are looking forward to welcoming you again to the time of the Christmas market and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Scholla B. Families - 02/05/2018
« Serene and classy hotel »

The hotel has a serene atmosphere, ideally located , close to the heart of the city centre and the tube station is just outside the hotel. The whole hotel experience is great as the staff work as a whole and it's a great bucnch of personel they got there, they are the " jewel" of the hotel . Nice stay as usual that is why we are returner guests.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs B., What can we say to your review?! WOW! It is a big pleasure to get this kind of positiv feedback. We are more than delighted that you feel so comfortable staying with us over and over again. Please rest assured that we will share your praise to our team, which provides to prepare a pleasant stay to you.. We are looking forward to every further visit with us in Hamburg and wish you a pleasant week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Michael M. Families - 01/05/2018
« OK, but not Novotel standard »

Very friendly staff! but a lot of noise in the hallways from drunk guests. The Fitness room is like not existing, very poor equipment, but GREAT location on top of the hotel with a great view of the city in the morning! The breakfast was as expected - your standard Novotel experience - and therefore OK. We know and like the standard. The rooms are very small, and they need updating! The location of the hotel is a bid far from city center, when you are on a family vacation, however the u-ban is just outside the hotel door. We will stay at Novotel again, however, next time we are in Hamburg, we might book another Accor hotel instead.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had enjoyable days in Hamburg and a save journey back home. We regret that especially the room did not meet your expectations and it has been a bit too small for your needs. Also, we are offering a second room for the kids with a discount of 50% off the daily rate. Upon request we can place the rooms side by side. Maybe also one of our Suites would offer more comforts to your family. If one of these options are a alternative for you, please do not hesitate to contact our in-house reservation. Furthermore we are thankful for your note, that a renovation is needed. We will forward it also to the product department of Novotel for consideration in future renovations. Nevertheless we are delighted that you are satisfied with our staff and we will share it with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We would regret, but can understand, if you will probably choose another hotel for your next Hamburg visit. However, we hope to welcome you again and wish you a pleasant and successful week. Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Sharon Families - 25/04/2018
« Superb »

Always a pleasure to stay at your property,very attentive staff nothing is ever too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., WOW! We are thankful for the great review about your last stay. We hope you had enjoyable days in Hamburg and a save journey back home. It is a pleasure that you feel so fine staying with us. This is a big praise! Of course we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. We are looking forward to welcoming you again and wishing a pleasant week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

AccorHotels certified review
Sebastian Business - 23/04/2018
« Alright, but not more »

Functional hotel, furniture has partly seen their best times. Expensive breakfast option and uncomfortable - high - pillows only.

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Mr B., We are thankful for the review about your stay at the Novotel Hamburg City Alster. We hope you had a save journey back home. We regret that the room did not meet your full expectations. Therefore we will share your note also to the product department of Novotel for consideration in future renovations. Furthermore we will sensitize our employees to improve the quality of our service. Because it's our deepest interest that our guests feel welcome at any time. We hope to welcome you again and wish you a pleasant start to the week! Sincerely, René Ykema General Manager Arne Sgodda Executive Assistant Manager

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