Novotel Hamburg City Alster Hotel 4 stars

TripAdvisor rating 4.0/5 1,266 reviews
Novotel Hamburg City Alster
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Hotel extras

  • A direct U-Bahn connection takes you to the old town in just nine minutes

  • Spacious, comfortable rooms with desk space and cable TV

  • Two children can stay in their parents' room free of charge

  • Modern restaurant with Mediterranean and Hamburg cuisine

  • Fitness studio with steam bath, light breakfast served from 4am

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Hamburg City Alster

Luebecker Strasse 3
22087
hamburg
germany

Tel: +4940391900

Fax: (+49)4039190190

Contact email

Check-in from 15h00

Check out up to 12h00

  • U1, U3 :   U1, U3 LUEBECKER STR

  • S1, S21, S11 :   S1, S21, S11 BERLINER TOR

  • By plane

    BREMEN At 130km / 80.79 miles

  • By plane

    HAM FUHLSBUETTEL At 10km / 6.21 miles

  • By plane

    LUEBECK At 60km / 37.29 miles

  • By boat

    TRAVEMUENDE At 60km / 37.29 miles

  • By helicopter

    HAMBURG AIRPORT At 10km / 6.21 miles

  • By car

    HAMBURG SUED At 4km / 2.49 miles

  • By train

    HAMBURG HBF At 1.5km / 0.93 miles

GPS :53.558731, 10.024762

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard room with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Chiara & Kimberly: Kaffeebohne

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

MyRoom by Marco: Snapshot

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Suite with 1 double bed and sofa

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVO² RESTAURANT

Type of cuisine: International

The stylish decor and the light colors of the Novo² restaurant make it the perfect place to while away the hours. Delicious seasonal dishes and light snacks are served from 6.30am to 9.30pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

NOVO² BAR

Photo non contractuelle / Strictly non binding

Open daily from 10AM to 1AM, the air-conditioned After Work Club is the perfect place to indulge in a spot of conversation with other guests. As a Premiere Sports Bar, we also show international sporting events and serve hot & cold snacks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 240 m²

  • Maximum capacity: 220 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,635 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,266 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice

Customer review rating 4.5/5

Swati Families - 18/06/2019 AccorHotels certified review

It was good. what I liked: Well equipped and modern room, Children play area What can be improved: House keeping

Dear Swati K., We welcome your comments on your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will encourage all employees as we strive to continuously improve the quality of our services. And regarding housekeeping we will improve too. Thank you again for sharing your experience with us. We hope your next visit will be as enjoyable as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Very nice hotell, in a Convenient location

Customer review rating 4.5/5

Traveller Solo - 11/06/2019 AccorHotels certified review

Nice, Quiet, Clean Hotel in a Convenient location. The subway is right outside and takes you to the City Center and quite a few attractions in Minutes.

Dear Lars-Kristian R., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager
Customer review rating 4.5/5

Raido Business - 10/06/2019 AccorHotels certified review

I really liked to new renovated room :)

Dear Raido R., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Noisy because of the ongoing work

Customer review rating 4.5/5

Draga Business - 10/06/2019 AccorHotels certified review

The ongoing work very loud noise stooped after 18:15 and started in the morning at 7:30. This timing is very inconvenient. Not sure if our secretary was aware of this when she was booking the rooms. If I would be on holiday, that would be extremely inconvenient.

Dear Draga G., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Great big Room

Customer review rating 4.5/5

Raul Couples - 03/06/2019 AccorHotels certified review

For one nite can’t say anything bad I noticed to late that there is a subway station at doorsteps from the hotel, realy like the room,

Estimado Raul Jacobo B., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Hamburg City Alster. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. René Ykema General Manager Michelle Steffenhagen Assistant Manager

compared to Novotels at France, this one was disappointing

TripAdvisor rating 4.0/5

IxiEba Family - 30/05/2019 TripAdvisor review

positiv: + Breakfast: variety and volume, very tasty baguette. + friendlyness (women at reception, waiter at restaurant) + quite room + good position (next to underground-station) negative: - Bar: homepage said that bar with snacks is open until 1 o'clock in the morning. But on 2nd May at 23:30h when we returned hungry from musical, the barman (with beard, without hair, blue suspender) told us that snacks are only available until 21:30h. So we went to bed hungry and disappointed. - mini bar at suite: all bottels are with crown corks, bur there are no tool to open the bottels. - suite: we booked the suite for 3 person, but there were only 2 glasses and towels only for 2 person, not enough clothes hanger and towel hooks. chambermaid: one day they don't take away the empty bottels, the other day they take away half filled bottels. - reception: not informed about opening times of restaurant. - restaurant: same menu card for a whole month with only a few dishes. That is unsatisfactory for a stay of several days. = result: compared to Novotels at France, this one was disappointing.

Customer review rating 4.5/5

Anonymous Business - 25/05/2019 AccorHotels certified review

Clean, modern rooms, which met expectations.

Dear Jason S., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager
Customer review rating 4.5/5

Anonymous Families - 25/05/2019 AccorHotels certified review

Everything was great - from quality of hotel room to service from the staff :-)

Dear Soeren H., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Short Business stay in Hamburg

Customer review rating 4.5/5

Mike K. Business - 22/05/2019 AccorHotels certified review

Convenient hotel with friendly staff

Dear Mike K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Absolutely fabulous

Customer review rating 4.5/5

Tamara K. Families - 20/05/2019 AccorHotels certified review

Absolute top hotel, one of the best I have been in Europe. Wonderful service, great rooms, great staff! My daughters and I loved it.

Dear Tamara K., We are thankful for your open and honest words regarding your stay. We hope you had enjoyable days in Hamburg and a save trip back home. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Room calm and comfortable - good area - some long hair under the pillow

Customer review rating 4.5/5

Christof K. Business - 17/05/2019 AccorHotels certified review

Except the cleanness on bed everything was fine.

Dear Christof K., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And sorry for the not quite perfect cleanliness. This is not our standard. Please excuse this many times. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Good service and good rooms

Customer review rating 4.5/5

Nick Couples - 13/05/2019 AccorHotels certified review

The rooms were clean and well presented. The light in our toilet didn't work upon arrival but was fixed without delay once we requested it. The hotel is in a good location right outside the U-Bahn station 2 stops from the Central Station which we foudn convenient. The breakfast optiona at 21€ each seems overly expensive and we opted not to take that option.

Dear Nicholas E., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Too bad that we could not convince you of the breakfast concept of Novotel. We will take this as an opportunity to discuss possible changes. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Bad service on arrival

Customer review rating 4.5/5

Carl J. H. Business - 12/05/2019 AccorHotels certified review

Bad service on arrival, No info of breakfast or were the gym is or other facilities..

Dear Carl Johan H., Thank you for taking the time to tell us about your experience at the Novotel Hamburg City Alster. We are very sorry that you did not receive any information. This is by no means our standard. Please accept our apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Profesional,extremly good service and delicious breakfast

Customer review rating 4.5/5

Durda P. B. Families - 10/05/2019 AccorHotels certified review

Very family frendly hotel,kids were delighted with this pancake mashine.Service was great,high level of professionalism.We forgot something in our safe and and got it back.Also communicatio level very high,fast reaction,sending SMS when room ready even before usual check-in time.We used online check-in and were very satisfied.

Dear Durda Popovic B., wow, what a great review about your last stay! Did you come home well? It's nice to hear how much you enjoy being a loyal regular in our house. We will gladly pass on your praise and satisfaction to our team. Because we always try to offer our guests a second and comfortable home, especially when they are far away from the lovers. Therefore this is a nice reward. We look forward to every further visit from you to us in the Hanseatic city and wish you a nice and relaxing weekend! With kind regards René Ykema General manager Michelle Steffenhagen Assistant manager

Alles top

Customer review rating 4.5/5

Anonymous Business - 10/05/2019 AccorHotels certified review

xxx

Sehr geehrte Frau K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Hamburg City Alster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen René Ykema General Manager Michelle Steffenhagen Assistant Manager

Great location close to the Sub-way, and easy to access high-way quickly. Nice atmosphere and very friendly staff.

Customer review rating 4.5/5

Gn Business - 08/05/2019 AccorHotels certified review

I really enjoyed staying at the hotel, positively surprised over the nice sauna and spa, but a bit disappointed about the gym. Would have been nice with a cross-training machine, with weights. The loose weights were nice but limited.

Dear Gustav N., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Excellent

Customer review rating 4.5/5

Sharon Families - 07/05/2019 AccorHotels certified review

Have stayed many times at this hotel Staff are very attentive and nothing is too much trouble.

Dear Sharon A., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is a pleasure that you feel so fine staying with us. This is a big praise for us! Of course, we will share your satisfaction to our team, which provides to prepare a pleasant stay to you. Besides, our employees are glad to be allowed to welcome a regular guest over and over again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Comfortable hotel in good location

Customer review rating 4.5/5

S. Friends - 30/04/2019 AccorHotels certified review

Was a pleasure to stay at the Novotel City Alster. Friendly staff, good room quality, great breakfast. Also really good location and very good connection to city center and harbour by direct subway connection. Can just recommend the hotel

Dear Sven B., We very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Bigcity toure

Customer review rating 4.5/5

Oscar Families - 29/04/2019 AccorHotels certified review

Very good location, highly service, and generous personal

Dear Omed M., We are thankful for the great review about your stay. We hope you had enjoyable days in Hamburg and a save journey back home. We are delighted that you are satisfied with your stay, the hotel and our staff. Therefor we will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff. Because it's our deepest interest that our guests feel welcome at any time. We are looking forward to welcoming you again and wishing a pleasant and successful week! Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager

Your people are friendly and competent

Customer review rating 4.5/5

Anonymous Business - 23/04/2019 AccorHotels certified review

Excellent service!

Dear Angelika M., Beautifully, we are very much appreciate your comments regarding your stay at the Novotel Hamburg City Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, René Ykema General Manager Michelle Steffenhagen Assistant Manager
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