Hotel - Novotel Hamburg City Alster
Novotel Hotel Novotel Hotel

Novotel Hamburg City Alster Hotel

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4.0/5 1,059 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam
  • Babysitting on request

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 210 rooms
  • 202 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 97 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 5,167 reviews

Our guest reviews for Novotel Hamburg City Alster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,059 reviews
AccorHotels certified review
Claudia A. Families - 12/10/2017
« Staffing not friendly and small room and not good cleaning »

I made online checkin and I request checkin at noon, because I have a baby. I arrived and the Reception say only have the room available at 3pm and the Statf is not friendly and don't have a conversation because I try to explain that I'm if baby and I would like a room as soon as possible, but the lady don't listen me

AccorHotels certified review
Ngo Business - 10/10/2017
« Nice hotel »

Very clean and tidy.

AccorHotels certified review
Paul G. Couples - 08/10/2017
« Great Hotel on City's Edge »

Everything was teriffic

AccorHotels certified review
Radu Business - 28/09/2017
« Quite ok. »

Nothing major, really. Welcoming absolutely fine, I was given a room and when I asked confirmation that it was a quiet one, the lady said no and she changed it for another one which indeed, proved quiet. Good bed, good bathroom with bathtub and separate shower, the only thing is the door to the bathroom, which in the summer is a problem as it's made of translucent glass and with the big window in the bathroom will render the otherwise very good darkening curtains totally useless, i.e. there will be a lot of daylight in the room, in spite of the curtains being closed. Not so clever.

TripAdvisor review
Sharon A Family - 28/09/2017
« Excellent »

Very clean hotel excellent service and centrally positioned to the train station,I have stayed several times and still to stay there again soon.Breakfast is great value for the money with very attentive staff,Bar staff especially the Portuguese guy very welcoming look forward to my next stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Sharon A, it was a pleasure for us being your host. Thank you for this great review. My colleague Mr. Da Silva is very thankful about your feedback. We look forward to welcoming you back soon. Kind regards from Hamburg,  your Rene Ykema Hotedirektor / General Manager

AccorHotels certified review
Return V. Couples - 19/09/2017
« The normal high standard that I have come to expect. »

Good check in and out. Comfortable hotel. Excellent breakfast.

AccorHotels certified review
Drw Families - 18/09/2017
« family weekend »

the hotel and staff was good for a weekend stay though the prices are on the very high end if you are taking breakfast and the parking garage on top. public parking situation is poor.

AccorHotels certified review
Tran N. Families - 18/09/2017
« A nice hotel »

The hotel is very near the metro station, easy to get into center. The room is nice & clean.

AccorHotels certified review
Guest Friends - 13/09/2017
« nice »

we enjoyed the stay. nearly everything was fine but we could have had use for some more sockets especially in the bathroom.

AccorHotels certified review
Anonymous Families - 09/09/2017

war alles super

AccorHotels certified review
Dani Friends - 04/09/2017

Service super.

AccorHotels certified review
David Business - 03/09/2017
« everything okay »

everything okay

TripAdvisor review
Family - 03/09/2017
« A worthwhile stay »

An excellent hotel in an excellent location for business or leisure. The underground train station is only a stone throw away.Hotel staff in all areas are friendly and very professional. Moritz Wachowitz in the restaurant stood out for us. However the dinner menu is not as exciting and it's on the steep side. For EUR120.00, 2 adults and 2 kids, the value wasn't there. However the breakfast buffet makes it all up because it has an excellent selection of food. Besides we had a free mini bar in the room which was excellent. On arrival the kids were given a free toy and there is a play area. All in all, a worthwhile stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hello TheSleepingTiger, Thank you for your time and the overall positive review. It is always a pleasure to receive positive feedback. I will share your comments with Mr. Wachowitz and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. All feedback is important to us as a means of improving the service we are offering our guests. We would be honored to welcome you again at our hotel. Kind regards from Hamburg, your Rene Ykema Hotedirektor / General Manager

AccorHotels certified review
Wahida M. Business - 30/08/2017
« Pleasant and excellent »

It's a very nice stay, we loved the room and the breakfast. I am thinking for applying Accor membership.

AccorHotels certified review
Richard S. Business - 27/08/2017
« For the first time, I had a very unpleasement situation in your hotel and I will review my options for the future »

I am a fequent customer to your hotel in Hamburg as yo can easily see in your records since several years and this time I had a bad experience with the "early Bird" (Early Breakfast) at 4h00 The night before I confirmed that the early breakfast will be ready at 4h00 as usual and I schedule the taxi for the day after at 4h20, time enough to take something to eat before going to the airport. In the morning of August 24th, the breakfast was not ready at 4h00, I had to call several times in the reception until the person appear, he told me that the early breakfast should only at 5h00, when I asked for some bread ( normal available bread for toasting) he told me that it is not available, when I asked for the normal toaster which is always in the bar, he told me that it is damaged since a very long time ago and I told him that it is not possible because I used it during my last visit and finally I asked for a orange juice either from the kitchen or just a simple bottle and he told me that he can not do it....in the end I had to spent money in the airport for a breakfast due this very unpleasent situation. Honestly speaking, it is completely unnanceptable for a regular customer in your facility and you as you can see I have alreadyanother 3 nights reserved between September 18th until Thursday 21th together with another 3 employees from my direct reporting in the company Olympus Service Facility Portugal ( I am Silver" Le Club Accor Member", numBer 30…3634 9 with a estimate plan of around 40 to 50 nights per year in Hamburg) and for the first time, I am thinking to review my hotel selection for the future because I was really upset with this behaviour and lack of organization. For me was obvious that the reception staff at this morning have no clear information about the preparation of the early breakfast.

AccorHotels certified review
Alex Families - 23/08/2017

Very helpful staff and family friendly hotel.

AccorHotels certified review
Sunny W. Business - 23/08/2017
« very good »

很舒适

AccorHotels certified review
Anonymous Families - 20/08/2017
« Very clean room, good service! »

Hotel room was very clean. My wife and son had a good time. Service was very good, workers are friendly.

AccorHotels certified review
Touraj S. Families - 20/08/2017
« TOURAJ S. »

i expected more.

AccorHotels certified review
Anonymous Families - 20/08/2017
« Mrs »

Nothing too much trouble except on the day collecting our bags from the left luggage office the receptionist continued working on something else rather than ask if he could help. After 10 minutes of waiting I had to ask.

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