ibis São Paulo Paulista Hotel 3 stars

TripAdvisor rating 4.0/5 3,112 reviews
ibis São Paulo Paulista
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Hotel extras

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  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Business centre
  • Copy/print service available

Hotel location

ibis São Paulo Paulista

Avenida Paulista 2355
Bela Vista
são paulo

Tel: +551135233000

Fax: (+55)11/35233030

Contact email

Check-in from 12h00

Check out up to 12h00


  • By plane

    AEROPORTO GUARULHOS At 30km / 18.64 miles

  • By plane

    CONGONHAS AIRPORT At 13km / 8.08 miles

  • By train

    ESTACAO DA LUZ At 8km / 4.97 miles

GPS :-23.556918, -46.661867

Currently, close to our hotel

Sao Paulo Modern Art Museum, visit

From 01/01/2010 to 31/12/2019

At 2.6 km

São Paulo Biennial of Contemporary Art - Videobrasil

From 09/10/2019 to 02/02/2020

At 2.7 km

The Banespa Building, visit

From 01/01/2013 to 31/12/2019

At 3.1 km

Tour of the Estação da Luz

From 01/01/2017 to 31/12/2019

At 3.7 km

Museum of the Portuguese Language, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 3.8 km

Serpentarium, Sao Paulo, visit

From 01/01/2017 to 31/12/2019

At 5.6 km

Distant neighbours: Latin American art, exhibition

From 20/06/2015 to 23/06/2019

At 6.1 km

Tour of the Sao Paulo Contemporary Art Museum

From 01/01/2010 to 31/12/2019

At 6.1 km

Festival of Korean Culture

From 09/08/2019 to 09/08/2019

At 11 km

Formula 1 2019 Brazilian "Heineken" Grand Prix

From 17/11/2019 to 17/11/2019

At 18 km

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Room with one double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars


12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


Photo non contractuelle / Strictly non binding


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis São Paulo Paulista

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

12,964 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

3,112 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Very good

Customer review rating 4.4/5

Anonymous Business - 09/06/2019 AccorHotels certified review

Very good, but poor internet connection most of the time.

It was ok

Customer review rating 4.4/5

Felipe D. Solo - 07/06/2019 AccorHotels certified review

My brother came to visit with his wife and I was told only one person can go up at a time... That was extremely frustrating and embarrassing.

Quiet and comfy stay

Customer review rating 4.4/5

Romulo Couples - 20/05/2019 AccorHotels certified review

I had an amazing stay at Ibis Paulista. Extremely central to Sao Paulo Business. Warm and comfy hotel. Quiet and not noisy rooms.

Mr. S. We would like to say thank you for your review! We are really happy that you have enjoyed the stay! We hope to see you soon. Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

Reception gave our room keys to different guests

Customer review rating 4.4/5

Karina G. M. Couples - 13/05/2019 AccorHotels certified review

A couple entered our room at 9pm as reception had given them the keys to our room. A formal complaint have been put through with the kitchen chef - we were informed he was in charge as Eduardo - guest experience supervisor - wasn’t on site on the 11/05. We are still awaiting on a formal explanation/rectification from you guys as this experience is just unacceptable for an Accor hotel. We had valuables, passports, money, all in the room and had strangers coming in - we are lucky we had just arrived back in the room from dinner 10min prior and were actually there when this happened. We do expect to hear from you soon. Regards, Karina and Marie

Dear guests Marie and Karina, I would like to say sorry for what you have passed at your stay with us. Safe and security are our priority, here in ibis Paulista and for all Accor hotels. I have checked with the responsible that gave the wrong key to know what happened. And according with him, a mistake with one different number of the key and room of the other guests, has been the responsible for the access to your room. We already gave instructions and requested more attention for our employee and he is commited to not leave it happen anymore. In name of all of ibis Paulista, I give you our sincere apologize and all the assistence you may need to recover the trust on us. Thank you for contact us! Best regards, Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

Central location, practical hotel, no frills

Customer review rating 4.4/5

Chris M. Business - 13/05/2019 AccorHotels certified review

Straightforward no-nonsense hotel. Beds very comfortable, temperature about right. Sometimes noisy. Breakfast OK but not great. Dinner extremely disappointing. WiFi - poor coverage and very slow.

Everything works well at the hotel

Customer review rating 4.4/5

Anonymous Business - 11/05/2019 AccorHotels certified review

I have to congrat the hotel for the improvement in the restaurant services. The meals were great (breakfast, lunch and dinner) and the staff are very kind. The only weak point was the noisy sound of international music at living room and restaurant.

Mr. C., We would like to say thank you for your review! We are really happy that you have enjoyed the stay and the restaurant service! About the music, if the song disturb you during your meal, you can request our staff assistence to turn off or turn down the volume. For our hotel, unfortunely we don't have a special place for meetings but you could use our lounge as you need it. We hope to see you soon. Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

A well located hotel, at a bargain price, at the heart of São Paulo.

Customer review rating 4.4/5

Paulo R. D. A. Couples - 09/05/2019 AccorHotels certified review

I appreciate the simplicity and good services of Ibis Paulista.

Ms. A., We would like to say thank you for your review! We are really happy that you have enjoyed the stay! We hope to see you soon. Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

Great location- poor customer relations

Customer review rating 4.4/5

Richard A. Couples - 08/05/2019 AccorHotels certified review

Wonderful location on Paulista Ave convenient to shopping and restaurants. Rooms could use some updating in the bathrooms Had an emergency and had to leave early and the staff reaction and helpfulness did not exist. It seems that they don’t care about the individuals that stay there as long as you’re spending money. Very disappointing and completely opposite of what you would experience traveling in the US or Europe


Customer review rating 4.4/5

Anshul Business - 06/05/2019 AccorHotels certified review

Many services were missing which i never found in Ibis in any part of the world as i am a frequent traveler, like room service, free water bottles, everything to be taken by the customer from the reception area, my room internet was a mess and never worked , i called up the bar area and people never bothered to listen and put my phone on hold , the breakfast area never had any english speaking person to whom we can clear our doubts, breakfast never had any good things only one dish with mashed eggs that's it, so i basically would never like to have this experience again . But your reception people were very nice and the muslim beared person was very kind to me. Also Nathalie was the most beautiful women i have ever seen so give my compliments to her .

Dear Anshul K., Thank you for taking the time to tell us about your experience at the ibis São Paulo Paulista. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,


Customer review rating 4.4/5

Jarina C. Families - 03/05/2019 AccorHotels certified review

Cumpri o que prometi

Srª Jarina , Muito obrigado por dividir sua experiência conosco e avaliar nossos serviços! Estamos felizes que tenha gostado, apesar que nossa missão é sempre surpreendê-la, esperamos muito te ver novamente em breve! Grande Abraço, Eduardo Manganaro Supervisor de Guest Experience ibis São Paulo Paulista


Customer review rating 4.4/5

Anonymous Solo - 01/05/2019 AccorHotels certified review

Nice accommodation, rather kind staff, and good breakfast

Ms. M. We would like to say thank you for your review! We are really happy that you have enjoyed the stay with us! We hope to see you soon. Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

Always a good option

TripAdvisor rating 4.0/5

alvaroerge Solo travel - 21/04/2019 TripAdvisor review

Always a good option for a stay. The location is superb: Paulista Avenue, the heart of the city at this time. There is a subway station nearby and you can get cabs or similar ways to reach easily the other city atractions. Accor quality in an affordable manner.

Hi alvaroerge! We would like to say thank you for your comment! It is a big pleasure for us know that you have enjoyed the stay and the hotel We hope to host you soon again! Best regards, Eduardo Manganaro Guest Experience Supervisor ibis São Paulo Paulista

Great environment

Customer review rating 4.4/5

Wesley Families - 18/04/2019 AccorHotels certified review

Great experience, w everything especially w the associates .

Great experience

Customer review rating 4.4/5

Wesley Families - 18/04/2019 AccorHotels certified review

Great experience especially w the associates ,


Customer review rating 4.4/5

Annie B. Business - 15/04/2019 AccorHotels certified review

The internet connection was horrendous. I was first given a room at the end of a corridor and the connection was inexistent. After moving to another room it worked sporadically (cutting off every 30 seconds). I spent a fortune in mobile phone trying to solve an easy problem with BT in the UK because the line kept breaking down. It took 4 phone calls and nearly 2 hours on the mobile. Not acceptable. I must say the staff did their best and tried to help but they could not do much.

Excellent place

TripAdvisor rating 4.0/5

alencastrodearaujo Couples - 14/04/2019 TripAdvisor review

We love staying at Ibis Paulista because it has a good location and services. Also, the food is wonderful and the price is quite reasonable. The kindness of the employees makes us feel at home. Congratulations to all the staff.


Customer review rating 4.4/5

Ninguna Couples - 12/04/2019 AccorHotels certified review



Customer review rating 4.4/5

Gnanaprakash J. Business - 12/04/2019 AccorHotels certified review

Stay was good. Good Location. Would be great if you can provide some drinking water or welcome drink on the day of check-in. As a Foreigner, when i arrived at late night , i didn't have anything to eat or drink in room.

Racism and overcharged

Customer review rating 4.4/5

Gabriel Business - 12/04/2019 AccorHotels certified review

Ive been an Accor customer for over 10 year and my last stay in Ibis Paulista was a nightmare, not only I was overcharged for rates when I booked for R$298 and ended up paying almost $500 a day on my last days of stay. Also, a security guard (who is afro descent) wouldn't stop staring at me and my friend whom I invited to visit me at the hotel. Just because my friend is ''poor'' and was not dressed in design clothes, he was started by the security ALL the time. One of the staff at the reception was also pretty rude. I'll probably not coming back EVER to this hotel.

Great location and helpful staff

TripAdvisor rating 4.0/5

Jason B Solo travel - 04/04/2019 TripAdvisor review

Staff spoke English, rooms were kept clean. This location is walkbable to metro stations, the nice areas of town, and of course on Paulista when it's shutdown on Sundays. Not many facilities at the hotel, but plenty of restaurants close by

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