Hotel - ibis budget Casula Liverpool
Ibis Budget Hotel Ibis Budget Hotel

ibis budget Casula Liverpool

3.0/5 213 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 10h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Paying WIFI access available in public areas (Paying)
    • WIFI in the communal areas
  • Free outdoor parking on site
  • Reduced mobility rooms
  • Air conditionned

Catering

  • Breakfast
  • Snack & beverage machine
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Our rooms

Providing all that's required for a comfortable, restful night's sleep, ibis budget Casula Liverpool is the ideal option for guests who are travelling on a budget. Guests staying at this contemporary Sydney hotel can enjoy a range of convenient features,including a well-appointed private ensuite, comfortable bedding, a TV and alarm clock, air conditioning and opening windows. Providing accommodation for up to three guests, each guest room at the hotel features a Queen bed and a Single overhead bunk.

  • 74 rooms
    • Shower
Our rooms fittings

Our guest reviews for ibis budget Casula Liverpool

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 213 reviews
Business - 08/10/2017 TripAdvisor review
« Exceptional Service »

This is a budget motel punching way above its weight. Stayed here 3 times always clean, the welcome is always warm and so helpful. The rooms nearer the highway are not the best due to noise. Congratulations to the team and thank you. LP

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dawn P Thank you so much for your review! It is always great to get feedback on our staff and their service. We really love people here, people are our business, and having the right team with the right attitudes has served us well. I'm also glad to read about the cleanliness. We have an awesome housekeeping team, with the hotel being so busy we are trialling some new housekeepers whom we hope keep our standards high. We look forward to seeing you again! Kind regards, Karen Tari

Family - 01/10/2017 TripAdvisor review
« Ibis Casula (Liverpool N.S.W.) »

Basic but affordable. Hotel staff were helpful and friendly. Free breakfast was good. Room is small but OK. Just some minor issues (shower curtain needs replacing, bathroom door handle broken) Next to Hume Highway so expect traffic noise day and night.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dale S Thank you for your review. Im really happy to read that you found our staff helpful and friendly, we do pride ourselves on excellent customer service, glad you enjoyed your complimentary breakfast as well. Thank you for letting us know about the shower curtain, this has now been replaced and I have spoken to my housekeeping team to ensure these things are kept on top of, including maintenance. We hope to see you here with us again soon. Kind regards Karen Tari

Couples - 20/05/2017 TripAdvisor review
« Very good »

Very good like the refurbished rooms will be back again please put 4 pillows in the rooms for people that like to have more than two bigger packs of milk in rooms would be good but all in all I had a very nice stay

Q8804PHchrisk Family - 20/04/2017 TripAdvisor review
« accomodation above budget level »

rooms were clean and presented well ,serviced every day of stay previous stays were the same,only downside unfortunately had breakfast for first time staying at establishment very poor had more value and selection at golden arches next door for same cost realise this is a budget hotel but the rooms were above this level pity the breakfast presented was well below even budget level

Business - 22/02/2017 TripAdvisor review
« Bad service »

I went there on Friday check in for 2 rooms. My friend came in on Saturday check in for 1 more room. Your reception told me that, My friend call to cancel the room.(My friend did not call) Finally, your reception told us that, if we want a room. We need to pay extra. This is the way how you do business. Booking online $109. When we check in ask for extra money. Not recomment for everyone. Booking online one price. When you check in you may need to pay extra. We check in on Sat 18 Feb 17.

Our hotel has responded to the review
Our hotel has responded to the review

Hi vichans2017 Thank you for your review. I need to apologise on behalf of our whole team for what occurred upon check-in. There was a total miss-communication on our side, I accept that, and it was an error that is not readily made by any of my team. Unfortunately we had 2 different bookings under similar names, and this is what caused the confusion. My receptionist did try to explain and apologise to you both, but could not get a word in with you screaming and banging on the reception desk. It is totally incorrect in regards to the room rate, you were not charged an extra payment. We do however charge a cash bond which is standard in most hotels. It is not a typical occurrence that we make mistakes, and again we are very sorry that this error was made with your booking.

sharronw831 Couples - 01/02/2017 TripAdvisor review
« Comfy overnight stay »

We had a comfy stay in a King Room fitted for people with disabilities so it was large. The bed ( 2 singles pushed together) was a quality bed with pillow tops and very comfortable. So unusual as most hotel beds are not. Despite the hotel being on the highway the room was quiet with no noise transference between rooms. It was a great pit stop for the night before we continued our drive.

Family - 04/01/2017 TripAdvisor review
« Worked for us »

A budget hotel for us on New Year's Eve was great. Things like no bath mats or tissues etc - so prepare yourself, by security was great and suited our purpose. We had two rooms of three in each for our family of 6. Thanks.

Family - 03/08/2016 TripAdvisor review
« Ibis Casula »

When the renovations are done it will be much better. If you need somewhere clean and just a bed for the night, I recommend Ibis Casula. The staff are very friendly and helpful. Good parking off the main highway.

Solo travel - 27/07/2016 TripAdvisor review
« Overnight at Casula »

A Budget Hotel. Basic but comfortable. The staff were polite and helpful. The Jug, Bar Fridge, Toilet, Shower and TV, all worked well. The bed was fine and the linen was clean. The air con is of an earlier period, a bit noisy but effective. The hotel is located about 100 meters from take away Restaurants. The location is near the M5 and the Hume Highway runs past the front. Care needs to be taken if you are approaching on or from the M5 as to how you get to entrance. The hotel also has the usual Ibis vending machines.

Solo travel - 10/02/2016 TripAdvisor review
« Very depressing looking room »

I realize that this was a budget room, but the price is not in accordance. I paid 100 for a very depressing looking room which was not in all that best condition: walls needed repaint, faucet was loose. There was a very very small desk and there was no fridge. Also the coffee machine of the included breakfast gave out very poor tasting coffee. I have had much better rooms for the same price or less.

Couples - 14/01/2016 TripAdvisor review
« Wrong Key Card Wrong Room »

We were given the key card to someone elses room. We entered the room at around mid night when we arrived at the hotel. The guy had just got out of the shower and wondered why we were standing in his room. All faith lost at this moment. Worst experience ever at an accommodation provider.

AnitaMC2015 Friends getaway - 09/10/2015 TripAdvisor review
« Great for the price! »

Comfortable clean rooms.The bed was made daily along with new towels which I wasn't expecting. Very good value for the price. Coffee and tea facilities were very handy! Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Anita, It was a pleasure having you stay at our hotel, and I am glad you enjoyed your time here. We look forward to welcoming you back again soon.

Business - 08/05/2015 TripAdvisor review
« You have to be joking »

There is not a snowflakes chance in hell that I will return to this hotel. The cleanliness is far from acceptable. At least get rid of the previous gusts drug habits as well as clean the bathroom.....

Our hotel has responded to the review
Our hotel has responded to the review

Hi Dean_joyce1 Thank you for taking the time to tell us about your experience at the Ibis Budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am pleased to advise that the Hotel has gone under new Management and all ares of cleanliness have been addressed. We are also nearing closer to a full refurb at the hotel which will be amazing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mowles Hotel General Manager

Ozi N Couples - 05/05/2015 TripAdvisor review
« Not too bad IBIS Budget Casula NSW »

An overnight stay experience was "not too bad", except for these facts that: A) the bathroom fan ran whole night with annoying noise B) Room TV can only be watched if you are sleeping C) not enough blankets when night became too cold

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAMIAN DICKSON, Thank you for taking the time to tell us about your experience at the Ibis Budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am pleased to inform you that we are not far from receiving a full refurb at Ibis Budget Casula and a few of the issues mentioned will be addressed, however in future please contact reception if additional blankets are required. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mowles

carolb2306 Family - 15/04/2015 TripAdvisor review
« Too noisy... »

The room was really clean and was as expected. We were worried about the street noise with being on a major road but was fine. The staff were pleasant. BUT I would never stay there again due to the internal noise. Why do staff put outgoing calls in the middle of the night on speaker? Not the actual call itself but the ringing out of calls so you can hear the line trying to connect. The Staff speak loudly at night as well. We were in room 103 which is quite close to reception. There was simply no consideration for people trying to sleep. Some man was abusing staff at 2am in the morning and we did hear everything that was said and though it was unpleasant we understand that these things happen. But then more noise from phoning and talking which went on for some time. If you can get the reception area to quieten down at night the stay on the bottom floor would be much more pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Ozi,N Thank you for taking the time to tell us about your experience at the Ibis Budget Casula Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Melanie Mowles

hdg63 Business - 08/04/2015 TripAdvisor review
« Dissapointed »

The room which was given to me was the worst possible I encountered in last 8 years of my international travel. Serious matter was that fire alarm at the ceiling of the room was stuck my a BOPP tape and I do not know if the same was working or not. No remote control of T.V. and Air conditioner was present in the room, Self over the washbasin was broken and not available at all. rod for hanging towels was missing as was soap holder. Basically each and every attachment was missing. I was shocked that how such kind of room was allocated to a guest who had booked the room 2 weeks in advance. Also while checking in we were informed that since Hotel is fully booked we need to do with what ever room is available. However how could the Hotel book such kind of room which was best kept locked till the things were rectified.

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest, I wish to sincerely apologise for the experience you had. The condition of your room was of a poor state and I apologise deeply for missing this. I absolutely agree that all items must have been rectified first and this particular room should not have been released to guests. Maintenance and condition of room is most important and please be assured that we have scheduled and dedicated maintenance staff ensuring all is in working order. I very much hope to have the opportunity to better accommodate and serve you in the future. Kindest regards, Romero

bryan_au Business - 30/03/2015 TripAdvisor review
« This property is in a disgusting state »

Previous experience with this budget brand did not mean filthy and run down. I would rather sleep in my car than step foot in this property again. The carpets were so bad I didn't want to walk on them without shoes on. The walls were filthy the toilet door broken with toilet paper jammed in the lock to stop it locking you in.

Couples - 25/03/2015 TripAdvisor review
« Quite good hotel »

It's spacious because there were beds and a small desk only. It looks very old. However, it's clean and the bed were quite comfortable. I think this hotel were good compared to the money and would like to recommend the budget travelers.

Richard E Friends getaway - 20/03/2015 TripAdvisor review
« A dirty, barren dump! »

I have stayed at Ibis / Accor hotels in several continents, which have generally be fine, but this could be the last. Dirty, stained walls and carpets, perimeter of floor absolutely filthy, bed like an army cot, bare undecorated walls, and so on. The overall effect was like being in a jail cell. If it was possible rate this as ZERO stars, that would still be generous. More like NEGATIVE FIVE. I would not stay there again even if they paid ME. Avoid if you possibly can. RIck E.

mehrbb Couples - 24/02/2015 TripAdvisor review
« feedback »

Overall experience pretty good.Reception should be open 24hrs. Rooms are not renovated though or at least should be freshly painted. We did not have Kettle in the room on first night. It was provided on the second day

Our hotel has responded to the review
Our hotel has responded to the review

Dear valued guest Mehrbb, Thank you for taking the time to review our hotel. I am glad to read that you enjoyed your experience overall. I agree with a 24 hour reception as this would improve our service to our valued guests. Some good news. By end of the week, all our rooms will have a fridge and all rooms already have in-room tea and coffee facilities. Plus, of course, if there is anything else you need, simply let us know, and we will look after you right away. I would like to give you even more good news and that is, ibis budget Casula will commence renovations from July 2015. Soon our rooms will be contemporary and modern just like our other great ibis budget Hotels! We are looking forward to seeing you again, Romero

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