Hotel - Novotel Suites Wien City Donau
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Wien City Donau Hotel

4.0/5 1,792 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Suite for people with reduced mobility
  • pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 158 suites
  • 100% non-smoking hotel
  • 47 family suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 541 reviews

Our guest reviews for Novotel Suites Wien City Donau

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,792 reviews
Business - 07/12/2018 TripAdvisor review
« Good stay in Vienna »

Large hotel, closed to public transport (subway at 100 m) and touristic place (Prater, Danube). Room is large but feels like an old used room (colors? Fabrics?). Still have an issue with the plastic floor used for bathroom toilets (seems low cost). Bathroom with both shower and bath tube. Wi-Fi excellent, car park located below the building (but entrance gate narrow), automatic doors between car park and lift / stairwell, very good when carrying suitcases. Breakfast below expectation for that star level of hotel.

990vitaliyr Family - 03/12/2018 TripAdvisor review
« Average experience »

The only positive thing was its location - close to the metro station that brings you to the city center in minutes.But we had problems with getting the right room, payment, getting invoice right, getting correction of the invoice. Seems like the staff is somewhat messy there.

Family - 30/11/2018 TripAdvisor review
« Good hotel with good location for good price »

We stayed for 6 days, Location is good, from U bahn Line 1 (underground station - Vorgartenstrasse) 1 is minute by foot. You can get to airport in 35 minutes by S7 from Praterstern station U1, which is next to Vorgartenstrasse. You can get by metro to Stefanplats in 15 minutes from hotel. Room was very big, clean and comfortable. Wi-fi speed very good, Breakfast normal, with good choice, staff very helpful, friendly and always with warm smile. With this prise, what I payed hotel was absolutely good. I recommend to everyone

Couples - 07/11/2018 TripAdvisor review
« Booked room unavailable »

The reason I chose to stay at the Novotel was to stay in the 70s themed room I had booked through the Accor website, as a member. However I was given a different room and when asked for rhe room I had booked was told that housekeeping wasn't ready so I could wait or take the room I have been given. I said I was fine to wait as it is the 70s room I had chosen on purpose in the first place. Then I was told it had been double booked and that there were actually other guests already there.... I definitely do not appreciate being lied to in an attempt to cover a mistake made on the hotel or the booking system's side. Very disappointing. Other than that a no frills hotel but at a good price.

Friends getaway - 04/11/2018 TripAdvisor review
« vacation »

We enjoyed our stay at Novotel, room big enough for three people and have microwave! however, we prefer drink with normal cup glass instead of cup carton, so if possible, please use cup glass especially if we stay more than 1 night.

Irina Families - 22/10/2018 AccorHotels certified review
« A fair hotel »

We stayed with our 1 year old child here are it was quite ok. The bathroom door is not very well izolated so you could hear noises. The breakfast was not what we expected so we didn’t book it more that once. But overall our stay was ok.

Solo travel - 26/09/2018 TripAdvisor review
« Can't sleep or rest past 8.30am, the staff will not let you! »

I stayed in this hotel and was shocked to find that cleaning staff would knock on my door to perform housekeeping at 8.30 in the morning. I had specifically asked for a quiet room when I booked the hotel 2 months before because I really needed to rest. When I had the "Do not disturb" sign on my door, at 8.30am, staff would be vacuuming outside my door and banging the vacuum against my door, and would go ahead and make noise cleaning and vacuuming rooms right next to mine. If you only allow guest to check in from midday, why does staff need to start cleaning and making noise at 8.30 in the morning? Are your guests not allowed to sleep and rest like they have paid to do? I complained about this at the reception and next day there they were, making noise again! Why not put more staff working on the breakfast buffet? There the options were poor for a Novotel, the dishes dirty and the coffee machine constantly with problems. This is a management problem. I will not be going to this hotel again or recommending it to anyone.

Friends getaway - 05/09/2018 TripAdvisor review
« Great weekend stay »

The place was excellent for extended weekend stay in Vienna. The location is excellent--very close to the U-Bahn station (ca. 6 minutes to Stephans Platz). But far away enough to be rather quite. And the proximity of Donau provides extra opportunity for walks. Room--typical for Novotel Suites, very good for preparing oneself quick lunch (microwave) or even diner. Thanks to the fridge you can always enjoy a beer of your own taste. Especially, with Billa and Spar just around the corner.

Marko Families - 30/08/2018 AccorHotels certified review
« great stay »

stuff and all was ok only toilet in our room was smelly..

Family - 25/08/2018 TripAdvisor review
« Very disappointed! »

I was very disappointed during this trip by the way the managers of this property managed a very special and unfortunate situation that occurred for me and my family. Based on my previous experience with Novotel and LeClub Accor I was expected a totally different kind of support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest! We regret that they did not feel well with us. Unfortunately, you have booked a rate which was not refundable (see reservations details) and this also paid with Le Club Accorhotels points. I can not credit these points after redemption and can not pay in cash. I understand your anger but that is the risk if a non-refundable rate is booked. But in most cases, travel insurance via the credit card covers these costs. We ask for your understanding, Thomas Fietzke-Schreiber Resident Manager Novotel Suites Wien City Donau

Family - 19/08/2018 TripAdvisor review
« Old hotel not worth being a accor-grouphotel »

For more than 20 years i only stay in accorhotels and this was the worst! This hotel is desperately in need for renovation. Damaged furniture, smelling rooms, bad acoustic (you hear everything in the hall - sleeping is impossible). On top, the rooms get cleaned very quickly, not properly, i think as result of the bad state of the rooms. It doesn't motivate a lot to clean old smelling rooms with damaged furniture...Breakfast was OK, but no more than that. Other Novotels offer much better breakfast. Although some positive notes: situation of the hotel for visiting vienna is superb and the reception personel was very friendly and helpfull!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for taking time and wrting us a review. We very much appriciate your feedback. For all the inconvienences I would like to first express my sincere apologies. The fact that our hotel needs a renovation can not be denied. I am very happy to inform you that we are in negotiation with our Accor headquaters and hope to start the renovation at the beginning of next year. Once again thank you very much for your feedback. We would be then happy to get the chance of welcoming you again. Best regards, Magdalena Gussner, BA

Family - 15/08/2018 TripAdvisor review
« Nice Hotel »

We have stayed in the hotel after full day travel. Room was big enough for 3 adults. Very close to the hotel is located U-bahn station with direct train to the city center. Very friendly staff is helping with every question.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacek G, Thank you very much for your positive feedback. Its a pleasure that our room size as well as the location and friendliness of your staff convinced you. We are looking forward welcoming you again. Sunny greetings, Magdalena Gussner, BA

Family - 05/08/2018 TripAdvisor review
« Near to metro, good area »

This hotel is very close to metro station-Vorgartnerstr. in a new built area, close to Prater park and The Danube by foot. By Metro close to everything-2 stops to the center. Room is good, not real appartment, more like studio. Bathroom is modern. Clean, not view.

Couples - 03/08/2018 TripAdvisor review
« Comfortable and practical »

Standard hotel facilities, cofee and tea making, but with the bonus of a microwave and fridge in the room made the stay very pleasant. The staff were friendly and supported my lack of German, by speaking perfect English. Will definitely return.

Mihai B Family - 29/07/2018 TripAdvisor review
« Family stay »

Excellent option and value for a family of 4 in Vienna in the one room accommodation. We loved the breakfast and the room was spacious and very large. We especially liked the Novotel's Jamie Oliver water set in the room. This is our second stay in this hotel and it is our top choice in Vienna as it is close to metro and to Prater.

valif18 Family - 27/07/2018 TripAdvisor review
« good choice »

Very spacious room, excellent for a 3 members family. The sofa is good for one person. The location near underground train station and very close to Prater (like 10 minutes walking distance) and 3-4 stations to the touristic center (Hoffburg castle, Opera, cathedral St.Stephan).

Family - 22/07/2018 TripAdvisor review
« very good hotel in Wien »

Novotel Suites Wien meet our expectations offering a very good balance between price, quality and location. In terms of quality it is as to expected from Novotel Suites brand a very good and spacious rooms that will fit a family with young children perfectly. Location wise hotel is in the proximity of city center which is reachable by underground in 10-15 minutes being in the same time in a quite area which makes sleep quality very good. Parter park is also reachable by foot (or one stop by Underground) which makes hotel a very good choice if the park is on your list as well.

Wifi S. R. W. P. Families - 08/07/2018 AccorHotels certified review
« Easily approachable & good location »

Everything was p. except the squeezable hand wash in WC & shower which were difficult to squeeze by kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hina, We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Anonymous Solo - 12/06/2018 AccorHotels certified review

Due to not working air ventilation system (replacement of the system) and hot temperature outside the stay in the room was not fully as expected. However, all other things are very satisfying.

Causon Friends getaway - 12/06/2018 TripAdvisor review
« Helpful receptionists »

We were a group of 5 friends and had 2 suites between us. We arrived in Vienna but unfortunately our suitcases didn't and the receptionist very kindly contacted Austrian Airlines for us on more than one occasion. The night receptionist even charged my friends mobile phone as her charger didn't arrive. The hotel's location is great - just a block away from the Metro Station. There's a big supermarket round the block and an excellent cafeteria opposite. The rooms are big, very airy and clean, with very comfortable beds. Highly recommend.

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