Hotel - Novotel Suites Wien City Donau
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Wien City Donau Hotel

4.0/5 1,744 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking
  • Suite for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Our suites

  • 158 suites
  • 100% non-smoking hotel
  • 47 family suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 530 reviews

Our guest reviews for Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,744 reviews
Friends getaway - 05/09/2018 TripAdvisor review
« Great weekend stay »

The place was excellent for extended weekend stay in Vienna. The location is excellent--very close to the U-Bahn station (ca. 6 minutes to Stephans Platz). But far away enough to be rather quite. And the proximity of Donau provides extra opportunity for walks. Room--typical for Novotel Suites, very good for preparing oneself quick lunch (microwave) or even diner. Thanks to the fridge you can always enjoy a beer of your own taste. Especially, with Billa and Spar just around the corner.

Marko Families - 30/08/2018 AccorHotels certified review
« great stay »

stuff and all was ok only toilet in our room was smelly..

Family - 25/08/2018 TripAdvisor review
« Very disappointed! »

I was very disappointed during this trip by the way the managers of this property managed a very special and unfortunate situation that occurred for me and my family. Based on my previous experience with Novotel and LeClub Accor I was expected a totally different kind of support.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest! We regret that they did not feel well with us. Unfortunately, you have booked a rate which was not refundable (see reservations details) and this also paid with Le Club Accorhotels points. I can not credit these points after redemption and can not pay in cash. I understand your anger but that is the risk if a non-refundable rate is booked. But in most cases, travel insurance via the credit card covers these costs. We ask for your understanding, Thomas Fietzke-Schreiber Resident Manager Novotel Suites Wien City Donau

Family - 19/08/2018 TripAdvisor review
« Old hotel not worth being a accor-grouphotel »

For more than 20 years i only stay in accorhotels and this was the worst! This hotel is desperately in need for renovation. Damaged furniture, smelling rooms, bad acoustic (you hear everything in the hall - sleeping is impossible). On top, the rooms get cleaned very quickly, not properly, i think as result of the bad state of the rooms. It doesn't motivate a lot to clean old smelling rooms with damaged furniture...Breakfast was OK, but no more than that. Other Novotels offer much better breakfast. Although some positive notes: situation of the hotel for visiting vienna is superb and the reception personel was very friendly and helpfull!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for taking time and wrting us a review. We very much appriciate your feedback. For all the inconvienences I would like to first express my sincere apologies. The fact that our hotel needs a renovation can not be denied. I am very happy to inform you that we are in negotiation with our Accor headquaters and hope to start the renovation at the beginning of next year. Once again thank you very much for your feedback. We would be then happy to get the chance of welcoming you again. Best regards, Magdalena Gussner, BA

Family - 15/08/2018 TripAdvisor review
« Nice Hotel »

We have stayed in the hotel after full day travel. Room was big enough for 3 adults. Very close to the hotel is located U-bahn station with direct train to the city center. Very friendly staff is helping with every question.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacek G, Thank you very much for your positive feedback. Its a pleasure that our room size as well as the location and friendliness of your staff convinced you. We are looking forward welcoming you again. Sunny greetings, Magdalena Gussner, BA

Family - 05/08/2018 TripAdvisor review
« Near to metro, good area »

This hotel is very close to metro station-Vorgartnerstr. in a new built area, close to Prater park and The Danube by foot. By Metro close to everything-2 stops to the center. Room is good, not real appartment, more like studio. Bathroom is modern. Clean, not view.

Couples - 03/08/2018 TripAdvisor review
« Comfortable and practical »

Standard hotel facilities, cofee and tea making, but with the bonus of a microwave and fridge in the room made the stay very pleasant. The staff were friendly and supported my lack of German, by speaking perfect English. Will definitely return.

Mihai B Family - 29/07/2018 TripAdvisor review
« Family stay »

Excellent option and value for a family of 4 in Vienna in the one room accommodation. We loved the breakfast and the room was spacious and very large. We especially liked the Novotel's Jamie Oliver water set in the room. This is our second stay in this hotel and it is our top choice in Vienna as it is close to metro and to Prater.

valif18 Family - 27/07/2018 TripAdvisor review
« good choice »

Very spacious room, excellent for a 3 members family. The sofa is good for one person. The location near underground train station and very close to Prater (like 10 minutes walking distance) and 3-4 stations to the touristic center (Hoffburg castle, Opera, cathedral St.Stephan).

Family - 22/07/2018 TripAdvisor review
« very good hotel in Wien »

Novotel Suites Wien meet our expectations offering a very good balance between price, quality and location. In terms of quality it is as to expected from Novotel Suites brand a very good and spacious rooms that will fit a family with young children perfectly. Location wise hotel is in the proximity of city center which is reachable by underground in 10-15 minutes being in the same time in a quite area which makes sleep quality very good. Parter park is also reachable by foot (or one stop by Underground) which makes hotel a very good choice if the park is on your list as well.

Wifi S. R. W. P. Families - 08/07/2018 AccorHotels certified review
« Easily approachable & good location »

Everything was p. except the squeezable hand wash in WC & shower which were difficult to squeeze by kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hina, We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Anonymous Solo - 12/06/2018 AccorHotels certified review

Due to not working air ventilation system (replacement of the system) and hot temperature outside the stay in the room was not fully as expected. However, all other things are very satisfying.

Causon Friends getaway - 12/06/2018 TripAdvisor review
« Helpful receptionists »

We were a group of 5 friends and had 2 suites between us. We arrived in Vienna but unfortunately our suitcases didn't and the receptionist very kindly contacted Austrian Airlines for us on more than one occasion. The night receptionist even charged my friends mobile phone as her charger didn't arrive. The hotel's location is great - just a block away from the Metro Station. There's a big supermarket round the block and an excellent cafeteria opposite. The rooms are big, very airy and clean, with very comfortable beds. Highly recommend.

Cathy, O. Families - 10/06/2018 AccorHotels certified review
« Excellent - would recommend and return! »

We stayed here for three nights in late May and had a great time. Would definitely recommend to anyone considering a family city break and in need of good quality accommodation at a fair price. Friendly welcome, lovely reception environment, and kids were thrilled with the welcome gift! The room was spacious enough for a family of four, and exceptionally clever in its design and layout. Spotlessly clean, although the fixtures and fittings were starting to show their age a little, which is why I'm only awarding 9/10. One of the many highlights was the breakfast, much more extensive than we were expecting, which got our day off to a tasty, balanced and fulsome start. Couldn't have asked for better. It was a real plus to be able to enjoy eating outside as the weather was so warm. Favourite items such as the fruit salad were regularly replenished. The kids really enjoyed trying out new cereals, breads, meat and pastries. The staff were unfailingly polite and friendly. Our room safe didn't work to start with, but it was no trouble for them to fix it promptly. The fridge in our room was a real plus as it was nice to be able to store snacks safely. Plenty of reasonably priced cafes, restaurants and supermarkets nearby. Also, the proximity to the UBahn was a bonus. We would definitely return here, and will actively seek out other Novotel Suites in other cities!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

PeNor Business - 27/05/2018 TripAdvisor review
« Novotel Suites Donau »

The hotel is easily reached via public transport and is situated in an area that is fairly quiet at night. The rooms are spacious and the Internet connection easy and adequate. The staff are very freindly and overall, the hotel is always a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeNor, Thank you very much for taking time and writing us a review concerning your last stay in our Novotel Suites Wien City Donau. We very much appriciate your positive feedback which I will share with all my colleagues. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Business - 22/05/2018 TripAdvisor review
« Adrianna »

Great location. The hotel is close to the metro station and the Austria Center Vienna. Tasty breakfast. Fast and friendly service. Quiet and peaceful surroundings. Worth recommending for people traveling alone and families with children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for taking time and writning us such a great review. It was a pleasure to read - thank you also for recommending us. The satisfaction of our guests is the best reward vor us. We are very much looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Aditya S. Families - 19/05/2018 AccorHotels certified review
« Excellent Room, Professional and Kind Staff, Diverse yet Palatable Breakfast »

Our visit spanned over 4 days. The room was large and well planned. Beds were comfortable and you would immediately fall asleep. The bathroom was extremely spacious with provisions for showering as well as taking bath in a bathtub. One of the highlights of the room was the toilet and bath facilities were in two separate bathrooms. The staff was friendly and approachable. There was not enough space in the dining room to accommodate all the guests staying in the hotel. The breakfast spread was vast with an assortment of bread, cheese, and meat. We are Indians and the cuisine had obvious differences from our breakfast. Nevertheless, it was flavorful and we got to try things we normally don't see in India. The hotel is strategically located - Vorgartenstraße, an Underground Railway Station is about a 100 metres from the hotel and can take you to the city centre in no time. Wien Praterstern, one of Vienna's main stations is also within walking distance. Grocery stores like BILLA, EUROSPAR are a short distance away. Overall, extremely satisfied with our stay and will definitely stay at Novotel Suites the next time we are in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Michelle Families - 09/05/2018 AccorHotels certified review
« Hotel staffs are not friendly »

The location of the reception is kind of confuse when we first walked into the hotel. It is located next to the bar. We never greet by the front desk staffs when we walk into the hotel. The house keeping is not doing a great job cause we found the towel (no idea if it's new or an used one) hanging on the washroom door for 2 consecutive days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Suites Wien City Donau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Rr Couples - 24/04/2018 AccorHotels certified review
« . »

Reception area was very good. Breakfast was very good. Public areas were very good. The room was a bit "tired". The TV was in a very awkward position. There was no soft chair(s). As this was a "suite" the provision of a couple of plates and ceramic cups would have been useful. The provision of disposable cups each day was not very environmentally friendly. Plenty of packet drinks were provided, however only one packet of each item, which means that two people could not have the same drink. For example, each day three tea bags were provided, but each was a different flavour, so two people could not have the same flavour of tea and only one person could have two cups of tea as there were only three tea bags. Overall, the service was good, I trust these comments may be useful, and that future guest might benefit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard R., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Fivos A. Business - 20/04/2018 AccorHotels certified review
« very positive »

Very large and practical room, ideal for a couple, specially for a many days stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fivos A., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

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