Novotel Suites Wien City Donau Hotel

TripAdvisor rating 4.0/5 1,878 reviews
Novotel Suites Wien City Donau
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Spacious 323 sq. ft. (30 m²) suites, fitness room with views of the green surroundings

  • Hearty buffet breakfast, terrace with peaceful garden

  • Two children stay in their parents' room free of charge

  • 15-minute walk to the trade fair, 10 minutes to the city center by U-Bahn

  • Cozy bar, Boutique Gourmande, drinks and snacks available round the clock

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Suite for people with reduced mobility
  • Pets allowed 9.00 EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
Business services
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020
vienna
austria

Tel: +431245880

Fax: (+43)1/24588188

Contact email

Check-in from 15h00

Check out up to 12h00

  • WIEN MESSEGELAENDE :   11A VORGARTENSTRASSE

  • U1 :   U1 VORGARTENSTRASSE

  • By plane

    VIENNA SCHWECHAT At 20km / 12.43 miles

  • By boat

    SCHIFFAHRTSZENTRUM DDSG At 0.5km / 0.31 miles

  • By car

    HANDELSKAI At 3km / 1.86 miles

  • By car

    PRATER At 3.5km / 2.17 miles

  • By car

    REICHSBRUECKE At 1km / 0.62 miles

  • By train

    SUEDBAHNHOF At 6km / 3 miles

  • By train

    VIENNE/WIEN At 1.5km / 0.93 miles

  • By train

    WESTBAHNNHOF At 6km / 3 miles

GPS :48.224321, 16.398868

Currently, close to our hotel

Vienna's Giant Ferris Wheel

From 01/01/2015 to 31/12/2019

At 855 m

KunstHausWien, Vienna, visit

From 01/01/2017 to 31/12/2019

At 1.5 km

Pratar, Vienna, visit

From 01/01/2018 to 31/12/2019

At 2 km

MAK - Museum of Applied Arts, visit

From 01/01/2014 to 31/12/2019

At 2.3 km

Mozart's house, visit

From 01/01/2014 to 31/12/2019

At 2.5 km

Saint-Stephen Cathedral, Vienna, visit

From 01/01/2010 to 31/12/2019

At 2.6 km

Pierre Bonnard: the colour of memory, exhibition

From 10/10/2019 to 12/01/2020

At 2.8 km

Albertina Palace, Vienna, visit

From 01/01/2010 to 31/12/2019

At 3.1 km

The Belvedere, Vienna, visit

From 01/01/2011 to 31/12/2019

At 3.9 km

Twenty-first century house, Belvédère 21; visit

From 01/01/2014 to 31/12/2019

At 4.4 km

Our accommodations

Suite with 1 double bed and 1 sofa bed

  • Max. number of persons: ‌3
  • Area: From 30
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Suite with 1 double bed, 1 sofa bed and 1 extra bed

  • Max. number of persons: ‌4
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Thomas: The 70s Suite

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Florian: The Captain's Suite

  • Max. number of persons: ‌2
  • Area: From 30
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

MyRoom by Linda: Beehive

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

566 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,878 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Away from the hustle bustle, yet very close

TripAdvisor rating 4.0/5

Maps62595395400 Family - 25/06/2019 TripAdvisor review

A stones throw away from the red line subway station, which is basically the main subway line any tourist would need, less than 10 minutes away from the main station by subway, one stop away from Prater if you have kids. we had a family suite, which was large enough, and comfortable, the microwave in the room is a boon with kids around. the bathroom and toilet however could be better designed. the free cake and coffee take away for all guests in the mornings is a nice touch. there is a huge supermarket right in front of the hotel, and a great pizzeria just outside one of the subway station exits

Great no frills hotel for family stays

TripAdvisor rating 4.0/5

Reddevils29 Family - 11/06/2019 TripAdvisor review

Situated in a non congested part of Vienna just outside the city centre. Standard, good size family rooms (all suites only) with standard amenities. Good breakfast. Paid parking garage available. only 4 star for cleanliness though. But excellent value for money.

Dear Guest, thank you so much for your kind feedback and your impressions. We are happy, that you were satisfied with our location, our rooms and our service offers. Thank you also for your suggestions for improvement. I will share your comment with our housekeeping team. Nevertheless, we hope that your stay was wonderful and that we will get the chance of welcoming you as our guest again someday. Best regards, Michaela Kaineder
Customer review rating 4.5/5

Frequent V. Business - 27/05/2019 AccorHotels certified review

very friendly staff, nice clean open room with feeling of space, quiet garden side room.

Dear Seppo S., thank you very much for being our guest and your feedback. We are happy, that you were satisfied with your stay. We hope to get the chance of welcoming you again and give our best so that you will have another good stay. Best regards, Michaela Kaineder

Excellent staying: staff, room, room

Customer review rating 4.5/5

S. E. Couples - 12/05/2019 AccorHotels certified review

Helping staff, very good breakfast, nice room and close location to U1 underground

Dear e. S., thank you so much for your feedback. It is always a pleasure to receive positive comments. I will definitely share them with our team. We hope to get the chance of having you as our guest again and try our best that you will have an enjoyable stay. Best regards, Michaela Kaineder

Staff was not proactive

TripAdvisor rating 4.0/5

Sherpa66274039265 Business - 11/05/2019 TripAdvisor review

Staff was not aware that I am gold member even after checkin in to the hotel. I had to ask for welcome drink voucher and no gift amenity was provided though i am gold member. Booking was made in advance and basic check need to be done for members.

Dear Guest, thank you very much for taking the time to share your impressions and experiences of your stay with us. Let me express my sincere apologies for not fulfilling your expectations and if you didn't feel appreciated. I am really sorry and will share your comments with my colleagues to improve our awareness. Nevertheless, we hope you had a comfortable stay anyway. We hope to get the chance of welcoming you as our guest again and better serve you next time. Best regards, Michaela Kaineder

Improvements required

TripAdvisor rating 4.0/5

tomekg1902 Family - 07/05/2019 TripAdvisor review

I like Novotel Suites formula, rooms are very good for families. However Novotel Suites Vienna City Donau needs improvements as soon a possible. Kitchen module in room 519 looks terrible and was worn-out. Also table was in bad condition. However everything was clean. Problem was the staff. At 1st. of May late evening group of hotel guests seat in garden and were very loudy. At 11PM I call reception to ask for reaction. Lady from reception desk was very surprised that screams of drunked people disturb us! After my request she goes to this people, however 5 minutes later they start screaming again. There was no any other reaction from reception staff. At May 2nd evening everything happened again. I`m very dissapointed with staff in this hotel, this is unacceptable for me that 4 drunked mens screaming in the hotel garden without any reaction from the staff. Rest of our stay was OK.

Dear Guests, We want to apologize to you for being disturbed during your night rest. I took your incident as an opportunity to limit the opening hours of our garden to 10 PM so that such an incident can no longer occur. Also, I will have a conversation with every single employee to find a solution for these situations. Regarding the rooms, I can tell you that there are already plans for a renovation of the rooms. We are looking forward to it! Despite those inconveniences, we are pleased that you like the product Novotel Suites and that you feel comfortable. I am sure that you will feel even more at home after the renovation. Best regards from Vienna Thomas Fietzke-Schreiber Resident Manager Novotel Suites Wien City Donau

Perfect!

TripAdvisor rating 4.0/5

RONIN1972 Family - 02/05/2019 TripAdvisor review

Spacious room suitable for a family, every day cleaning, excellent breakfast with many choises, the hotel is perfectly located near to Metro Station, all the personel was very kind and english speaking, we shall return for sure there next time!

Dear Guest, thank you so much for your wonderful feedback. We will definitely forward it to our colleagues. We hope to get the chance of having you as our guest again someday. Best regards, Michaela Kaineder

Renovation needed

Customer review rating 4.5/5

B. Couples - 20/04/2019 AccorHotels certified review

Fine as usual. However, the hotel needs renovation. Since I was first here in 2002, it did not change. Some of the rooms are word down. Staff very friendly and helpful as usual.

Dear Guest, thank you very much for your detailed feedback. We are really happy, that you enjoyed your stay. Nevertheless, we are really sorry, that we couldn't fully meet your expectations due to our hotel condition. But we can announce, that a renovation is planned this year. So we hope to get the chance of welcoming you again soon. Best regards, Michaela Kaineder

all very nice

TripAdvisor rating 4.0/5

agnesva2017 Business - 17/04/2019 TripAdvisor review

The room was spacious, as shown in the photos, very hot water (this could be a small disadvantage, especially for kids, as the temperature is not controlled - having an upper limit for temperature to be reached). The staff was polite and helpful, and during breakfast a big variety was available. Close to the U1 stop, only few stops to the centre.

Dear Guest, thank you so much for your detailed and positive feedback. Thank you also for your suggestion for improvement, which we would like to keep in mind. We hope to get the chance of welcoming you again someday. Best regards, Michaela Kaineder

Needs to be renovated and cleaned

TripAdvisor rating 4.0/5

sardinenboite Business - 17/03/2019 TripAdvisor review

I ´m been staying here since years -I like the room size and staff is great but even if a renovation is planed they should clean now the chairs full of stains and the carpet floor -and pillows are now horrible -too high too warm too hard-the cheapest you can find -hello Accor where is the hotel Director ? -never saw it in 2 years !

Dear guest, thank you very much for taking the time to submit a review. Your comments are essential for our daily work. Although we try our best, to improve our service, mistakes sometimes happen. So we really want to apologize for any inconvenience during your stay. We hope to welcome you again someday and don't disappoint you next time. Best regards, Michaela Kaineder

better than the medium

TripAdvisor rating 4.0/5

luisvalmiki Family - 10/02/2019 TripAdvisor review

close to city center and the river, very well located in a quiet street. Large and confortable rooms and beds. Clean and very kind staff.No room service and expensive breakfast, but there is a good cafe and supermarket, just croosing the street.

Dear guests! Thanks for your rating and impressions. Best Regards Thomas Fietzke-Schreiber Resident Manager

Not bad

TripAdvisor rating 4.0/5

MIKHAILCHEPIK Family - 25/01/2019 TripAdvisor review

We stayed in transit for one night, although for Vienna it is very little ... There is underground parking - we didn’t bother with the street ones, because we had a lot of things in the car ... Very nice reception service. The room was spacious for four, but slightly shabby. The female half was very pleased with the spacious bathroom - and a separate shower, and a spacious bathroom itself. A teapot, a refrigerator, sugar, coffee, tea, cream ... That cream spoiled the impression - they were sour. Coffee had to be poured into the toilet ... Not a bad breakfast that starts at 6.30. Not too diverse, but tasty and high quality - quite decent for a small stay in this hotel .... Convenient location of the hotel. Easy to find. Near metro station. The historical center is about 30-40 minutes walk ... In general, the hotel is not expensive. I recommend for autotravelers ...

Dear Guest! We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager Novotel Suites Wien City Donau

All great

Customer review rating 4.5/5

Marko Business - 17/01/2019 AccorHotels certified review

proffesional stuff, clean hotel, great value for the money.

Dear Marko M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager Novotel Suites Wien City Donau

Novotel Suites Wien City Donau

TripAdvisor rating 4.0/5

Resort62351423886 Family - 05/01/2019 TripAdvisor review

Everything was great. Great breakfast. Clean and comfortable family room. Comfortable beds. Not far from the center of Vienna. Own underground parking. The staff was very friendly and provided any help. This is the best choice for price and quality.

Dear guests! Thank you for the good rating. I am glad that you liked it with us. We hope to see you again soon, nice greetings from Vienna, Thomas Fietzke-Schreiber Resident Manager

Great hotel for families, but don 't book breakfast!

TripAdvisor rating 4.0/5

brugeoise Family - 02/01/2019 TripAdvisor review

We loved our stay in this hotel, nice location, great welcome and setting of the room was perfect for us with 2 little children. The room is quite dated, but well maintained and very clean. It was all we needed. The only downside was breakfast: not enough seats, hectic service, poor quality of the food, and no friendly faces... better go to the Ullmann's just across which will give you a perfect start of the day. However loved the warm service of housekeeping team! Overall very nice hotel and surely to recommend!

Cari ospiti! Grazie per l'ottimo voto. Spero che torni presto a visitare la nostra bella città, Saluti da Vienna, Thomas Fietzke-Schreiber Resident Manager

Nice hotel

TripAdvisor rating 4.0/5

Slaven A Family - 18/12/2018 TripAdvisor review

Great location near the subway, quiet street, very friendly and professional receptionist, good all-you-can-eat breakfast, comfortable room and clean bathroom. The impression would be even better that the rooms are more modernly equipped.

Good stay in Vienna

TripAdvisor rating 4.0/5

Alain B Business - 07/12/2018 TripAdvisor review

Large hotel, closed to public transport (subway at 100 m) and touristic place (Prater, Danube). Room is large but feels like an old used room (colors? Fabrics?). Still have an issue with the plastic floor used for bathroom toilets (seems low cost). Bathroom with both shower and bath tube. Wi-Fi excellent, car park located below the building (but entrance gate narrow), automatic doors between car park and lift / stairwell, very good when carrying suitcases. Breakfast below expectation for that star level of hotel.

Average experience

TripAdvisor rating 4.0/5

990vitaliyr Family - 03/12/2018 TripAdvisor review

The only positive thing was its location - close to the metro station that brings you to the city center in minutes.But we had problems with getting the right room, payment, getting invoice right, getting correction of the invoice. Seems like the staff is somewhat messy there.

Good hotel with good location for good price

TripAdvisor rating 4.0/5

NatiaS Family - 30/11/2018 TripAdvisor review

We stayed for 6 days, Location is good, from U bahn Line 1 (underground station - Vorgartenstrasse) 1 is minute by foot. You can get to airport in 35 minutes by S7 from Praterstern station U1, which is next to Vorgartenstrasse. You can get by metro to Stefanplats in 15 minutes from hotel. Room was very big, clean and comfortable. Wi-fi speed very good, Breakfast normal, with good choice, staff very helpful, friendly and always with warm smile. With this prise, what I payed hotel was absolutely good. I recommend to everyone

Booked room unavailable

TripAdvisor rating 4.0/5

Passport61164656187 Couples - 07/11/2018 TripAdvisor review

The reason I chose to stay at the Novotel was to stay in the 70s themed room I had booked through the Accor website, as a member. However I was given a different room and when asked for rhe room I had booked was told that housekeeping wasn't ready so I could wait or take the room I have been given. I said I was fine to wait as it is the 70s room I had chosen on purpose in the first place. Then I was told it had been double booked and that there were actually other guests already there.... I definitely do not appreciate being lied to in an attempt to cover a mistake made on the hotel or the booking system's side. Very disappointing. Other than that a no frills hotel but at a good price.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in vienna