Hotel - Novotel Suites Wien City Donau
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Wien City Donau Hotel

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4.0/5 1,647 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 158 suites
  • 100% non-smoking hotel
  • 47 family suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 492 reviews

Our guest reviews for Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,647 reviews
AccorHotels certified review
D M. Families - 03/04/2018
« Inflexible »

The staff was quite inflexible. The room I booked was good to accommodate three people; but because I only booked for two people initially, and advised them after I made the booking that I am bringing in an additional child, they had to charge me extra per night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dante M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

TripAdvisor review
Couples - 30/03/2018
« Pleasant stay, Very well equiped room »

Yes teh hotel is a bit older but te rooms are clean, nice well equiped and the U bahn a Stones throw away. Very friendly staf. We did not use breakfast but in the morning you dan have free tea of coffee. City is only 5 stops bij U bahn. Grocery, Donau rivier and restaurants are around the corner.

AccorHotels certified review
Anonymous Families - 20/02/2018
« Good location but did not work heater »

The location is good because its location is very close to the U1 and big supermarket. However, heating system in our room did not work properly at the first night. (It was fixed on next day.) The response of front desk was excellent. The breakfast is normal..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Jung, Thank you for taking the time to tell us about your experience at the Novotel Suites Wien City Donau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Hengki Friends - 11/02/2018
« Clean and simple »

The hotel was located arround the neighborhood area but close to metro Station. The room was clean and big enough for 3 person. But it just weird the toilet and bathroom was separated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Business - 28/01/2018
« My stay in Novotel Suites Wien City Donau »

Nice hotel for staying in Vienna for business or vacation. Good price for the season (January 2018) double bed room + breakfast 75 Euro. Near the Rail Station Pratestern to go easily to Vienna Airport and only 100m from the U Bahn (metro) for Vienna center. I will stay again in this Hotel on July. Recommended...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us and for the recommendation. We are very happy that oru location convinced you. It was a great pleasure to read your review. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
X1678OJpierred Couples - 23/01/2018
« Excellent hotel and good value! »

This is the second time we've stayed here for 4 days, last time was 7 years ago. We just love this hotel and we'd wish there were more of them around Europe. Koln in Germany can do with one instead of their dreadful Ibis hotel. We love the room's layout and how it has been fitted out. Beautiful bathroom, tea making facility with an extra small sink and micro-wave oven, so convenient and 2 supermarkets nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Wow...thank you for that great comment. It was a pleasure to read that feedback. We would love to welcome you again soon. Sending my best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 06/01/2018
« New Year in Vienna »

We stayed with family in this hotel for New Year 2018 and really enjoyed staying in this Hotel. Very good rooms, good and friendly staff. Also very good menu for breakfast. One point - pay attention that parking is payed separate and not included in the initial fees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us and for that wonderful feedback. I will glady share your words of praise with all my colleagues - thank you for that. We are looking forward welcoming you again soon and whish you all the best for 2018. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Mauro Couples - 18/12/2017
« All was working »

stay was pleasent and everything was clean ... the only negative comes from the fact that everything (exept materasses) seemed "consumed"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Business - 17/12/2017
« Value for Money not far from Downtown »

This Suite Hotel has large rooms with a well-furnished separate bathroom with bathtub. Great mattress. All the quality points are there, and this for slightly below 100 EUR per night. Good breakfast too. One attraction point is the easy connection to Vienna downtown. Choice of convenience meals if you do not want to go out in the evening. Environment as such not very engaging, but alright. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for being our guest and for that great review. It was a pleasure to read! Thank you also for the words of praise concerning our staff members, which I will gladly share with the whole team. We would be very happy to get the chance of welcoming you again soon. We wish you a very merry Christams and a happy New Year. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
U. G. Families - 12/12/2017
« un sejur reusit »

nu am nimic de reprosat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Svetlana S Friends getaway - 30/11/2017
« GOOD HOTEL IN BEAUTIFUL VIENNA »

Good, clean hotel, 2 minutes walk from the metro,two stops from the stefanplatz. From the airport went by train S7 to stop the Praterstern, then one stop by the metro Helpful staff, comfortable bed and pillows. I recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for that great comment and the recommendation! It was a pleasure to read. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Business - 24/11/2017
« Good place to stay »

The hotel is very close to a subway station, that is very convenient. The rooms are quiet and quite large. The brealfasz buffet is ok, but not great. All in all, good value for money. Would stay there again.

TripAdvisor review
Family - 15/11/2017
« Weekend in Vienna and visit the zoo »

My family is the second time staying at this hotel. Excellent location (near the center, metro station, park Prater, the Danube river ...) The rooms are spacious and pleasant, unfortunately the furniture was stained, especially chairs. The staff is very friendly and professional especially Mr. Alexander and Mr. Slađan. Fitness is brilliant but in a bad place (behind dinning tables ). Almost perfect 9/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us and your feedback. It was a great pleasure to read. I will share your words of praise with Mr. Sladjan and Mr. Alexander and I am sure they will be very happy and thankful. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 15/11/2017
« Novotel best Buy »

We went to Vienna to short vacation we are the family with two children and for us this place is the best place for your trip in Vienna. Prater is close,City center just 3 stations with U-Bahn Hotel is excelent

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your review on tripadvisor. We are very happy that our location convinced you. We are looking forward seeing you soon again. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 10/11/2017
« Comfortable and cozy rooms »

Everything was good, staff was friendly and helpful , breakfast could have some more options. Location was perfect near to transport/ metro line. Only thing which can be improved is breakfast menu with addition of some more variety.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for being our guest. Thank you for that great feedback! Please rest assured that I will forward your comments on the breakfast to the responsible person. We would be very happy to get the chance of welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Family - 02/11/2017
« :-) »

it is the second time we spent our holiday at this hotel, #good location, #big room, #comfortable beds, #nice staff, #great breakfast, #late chek-out, we will stay in this hotel next time in Vienna too

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, THANK YOU for that great comment :-) It was a pleasure to read it! We are looking forward welcoming you soon agian. Greetings from Vienna, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Ghaleb A. Business - 30/09/2017
« fair »

the bedsheet is small for the bed size the shower room is separated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. a., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will also share your critical comments concerning our bed sheets with the responsible persons. Please rest assured that this will not stay unnoticed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
KrisKrakow Family - 17/09/2017
« Comfortable and good value. »

It was our second stay at this hotel. Pros: Place very quiet, U-Bahn easily accessible, parking, Breakfast - very good, Staff helpful Cons: We rented room for 3 people. Additional bed might be more comfortable. Generally: very good and comfortable stay

AccorHotels certified review
Jo Families - 06/09/2017
« A hotel that shows how to deal very well with a problem, and keep a happy customer. »

On check-in the Duty Manager made us aware that the airconditioning had broken down and that our option was to shift to another Vienna Novotel, or see how we got on without aircon, and with opening windows. Given the choice, we opted to stay but having not slept well, asked to move for the next night. It was immediately arranged, and a taxi called to transfer us across to another Novotel with our luggage, where a room was sorted for us. As the receiving hotel didn't have the ample parking of the hotel we were leaving, we were also able to leave our car safely parked in the garage. I'm extremely impressed with the professionalism and attention given to making sure we had a comfortable stay, and weren't inconvenienced by an unavoidable maintenance issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Irenne W. Friends - 26/08/2017
« Perfect for 3 adults and self made breakfast in the room »

Big room that hosts 3 adults (can split the room in twoo with kind of curtains), microwave, kettle, small fridge and sink allows a in room breakfast preparation (groceries stores just 100 m away), 50 m to the subway U1 which brings you in 4 stations to the heart of the city Stephansplatz. Also 15 minutes walk to the Danube (Reichsbrucke) where the cruiseships start (night tour with food and music, different themes).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

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