Hotel - Novotel Suites Wien City Donau
Novotel Suites Hotel Novotel Suites Hotel

Novotel Suites Wien City Donau Hotel

4.0/5 1,687 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
  • Suite for people with reduced mobility
  • Pets allowed 9  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our suites

  • 158 suites
  • 100% non-smoking hotel
  • 47 family suites
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Satellite/cable colour TV
    • Baby bed
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
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4.4/5 AccorHotels Rating 517 reviews

Our guest reviews for Novotel Suites Wien City Donau

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,687 reviews
Wifi S. R. W. P. Families - 08/07/2018 AccorHotels certified review
« Easily approachable & good location »

Everything was p. except the squeezable hand wash in WC & shower which were difficult to squeeze by kids

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hina, We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Anonymous Solo - 12/06/2018 AccorHotels certified review

Due to not working air ventilation system (replacement of the system) and hot temperature outside the stay in the room was not fully as expected. However, all other things are very satisfying.

Causon Friends getaway - 12/06/2018 TripAdvisor review
« Helpful receptionists »

We were a group of 5 friends and had 2 suites between us. We arrived in Vienna but unfortunately our suitcases didn't and the receptionist very kindly contacted Austrian Airlines for us on more than one occasion. The night receptionist even charged my friends mobile phone as her charger didn't arrive. The hotel's location is great - just a block away from the Metro Station. There's a big supermarket round the block and an excellent cafeteria opposite. The rooms are big, very airy and clean, with very comfortable beds. Highly recommend.

Cathy, O. Families - 10/06/2018 AccorHotels certified review
« Excellent - would recommend and return! »

We stayed here for three nights in late May and had a great time. Would definitely recommend to anyone considering a family city break and in need of good quality accommodation at a fair price. Friendly welcome, lovely reception environment, and kids were thrilled with the welcome gift! The room was spacious enough for a family of four, and exceptionally clever in its design and layout. Spotlessly clean, although the fixtures and fittings were starting to show their age a little, which is why I'm only awarding 9/10. One of the many highlights was the breakfast, much more extensive than we were expecting, which got our day off to a tasty, balanced and fulsome start. Couldn't have asked for better. It was a real plus to be able to enjoy eating outside as the weather was so warm. Favourite items such as the fruit salad were regularly replenished. The kids really enjoyed trying out new cereals, breads, meat and pastries. The staff were unfailingly polite and friendly. Our room safe didn't work to start with, but it was no trouble for them to fix it promptly. The fridge in our room was a real plus as it was nice to be able to store snacks safely. Plenty of reasonably priced cafes, restaurants and supermarkets nearby. Also, the proximity to the UBahn was a bonus. We would definitely return here, and will actively seek out other Novotel Suites in other cities!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

PeNor Business - 27/05/2018 TripAdvisor review
« Novotel Suites Donau »

The hotel is easily reached via public transport and is situated in an area that is fairly quiet at night. The rooms are spacious and the Internet connection easy and adequate. The staff are very freindly and overall, the hotel is always a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PeNor, Thank you very much for taking time and writing us a review concerning your last stay in our Novotel Suites Wien City Donau. We very much appriciate your positive feedback which I will share with all my colleagues. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Business - 22/05/2018 TripAdvisor review
« Adrianna »

Great location. The hotel is close to the metro station and the Austria Center Vienna. Tasty breakfast. Fast and friendly service. Quiet and peaceful surroundings. Worth recommending for people traveling alone and families with children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for taking time and writning us such a great review. It was a pleasure to read - thank you also for recommending us. The satisfaction of our guests is the best reward vor us. We are very much looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

Aditya S. Families - 19/05/2018 AccorHotels certified review
« Excellent Room, Professional and Kind Staff, Diverse yet Palatable Breakfast »

Our visit spanned over 4 days. The room was large and well planned. Beds were comfortable and you would immediately fall asleep. The bathroom was extremely spacious with provisions for showering as well as taking bath in a bathtub. One of the highlights of the room was the toilet and bath facilities were in two separate bathrooms. The staff was friendly and approachable. There was not enough space in the dining room to accommodate all the guests staying in the hotel. The breakfast spread was vast with an assortment of bread, cheese, and meat. We are Indians and the cuisine had obvious differences from our breakfast. Nevertheless, it was flavorful and we got to try things we normally don't see in India. The hotel is strategically located - Vorgartenstraße, an Underground Railway Station is about a 100 metres from the hotel and can take you to the city centre in no time. Wien Praterstern, one of Vienna's main stations is also within walking distance. Grocery stores like BILLA, EUROSPAR are a short distance away. Overall, extremely satisfied with our stay and will definitely stay at Novotel Suites the next time we are in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Michelle Families - 09/05/2018 AccorHotels certified review
« Hotel staffs are not friendly »

The location of the reception is kind of confuse when we first walked into the hotel. It is located next to the bar. We never greet by the front desk staffs when we walk into the hotel. The house keeping is not doing a great job cause we found the towel (no idea if it's new or an used one) hanging on the washroom door for 2 consecutive days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Novotel Suites Wien City Donau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Rr Couples - 24/04/2018 AccorHotels certified review
« . »

Reception area was very good. Breakfast was very good. Public areas were very good. The room was a bit "tired". The TV was in a very awkward position. There was no soft chair(s). As this was a "suite" the provision of a couple of plates and ceramic cups would have been useful. The provision of disposable cups each day was not very environmentally friendly. Plenty of packet drinks were provided, however only one packet of each item, which means that two people could not have the same drink. For example, each day three tea bags were provided, but each was a different flavour, so two people could not have the same flavour of tea and only one person could have two cups of tea as there were only three tea bags. Overall, the service was good, I trust these comments may be useful, and that future guest might benefit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard R., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Fivos A. Business - 20/04/2018 AccorHotels certified review
« very positive »

Very large and practical room, ideal for a couple, specially for a many days stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fivos A., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

D M. Families - 03/04/2018 AccorHotels certified review
« Inflexible »

The staff was quite inflexible. The room I booked was good to accommodate three people; but because I only booked for two people initially, and advised them after I made the booking that I am bringing in an additional child, they had to charge me extra per night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dante M., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Fietzke-Schreiber Resident Manager

Couples - 30/03/2018 TripAdvisor review
« Pleasant stay, Very well equiped room »

Yes teh hotel is a bit older but te rooms are clean, nice well equiped and the U bahn a Stones throw away. Very friendly staf. We did not use breakfast but in the morning you dan have free tea of coffee. City is only 5 stops bij U bahn. Grocery, Donau rivier and restaurants are around the corner.

Anonymous Families - 20/02/2018 AccorHotels certified review
« Good location but did not work heater »

The location is good because its location is very close to the U1 and big supermarket. However, heating system in our room did not work properly at the first night. (It was fixed on next day.) The response of front desk was excellent. The breakfast is normal..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Suites Wien City Donau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Hengki Friends - 11/02/2018 AccorHotels certified review
« Clean and simple »

The hotel was located arround the neighborhood area but close to metro Station. The room was clean and big enough for 3 person. But it just weird the toilet and bathroom was separated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Business - 28/01/2018 TripAdvisor review
« My stay in Novotel Suites Wien City Donau »

Nice hotel for staying in Vienna for business or vacation. Good price for the season (January 2018) double bed room + breakfast 75 Euro. Near the Rail Station Pratestern to go easily to Vienna Airport and only 100m from the U Bahn (metro) for Vienna center. I will stay again in this Hotel on July. Recommended...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us and for the recommendation. We are very happy that oru location convinced you. It was a great pleasure to read your review. We are looking forward welcoming you again soon. Best regards, Magdalena Gussner, BA Guest Relation Manager

X1678OJpierred Couples - 23/01/2018 TripAdvisor review
« Excellent hotel and good value! »

This is the second time we've stayed here for 4 days, last time was 7 years ago. We just love this hotel and we'd wish there were more of them around Europe. Koln in Germany can do with one instead of their dreadful Ibis hotel. We love the room's layout and how it has been fitted out. Beautiful bathroom, tea making facility with an extra small sink and micro-wave oven, so convenient and 2 supermarkets nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Wow...thank you for that great comment. It was a pleasure to read that feedback. We would love to welcome you again soon. Sending my best regards, Magdalena Gussner, BA Guest Relation Manager

Family - 06/01/2018 TripAdvisor review
« New Year in Vienna »

We stayed with family in this hotel for New Year 2018 and really enjoyed staying in this Hotel. Very good rooms, good and friendly staff. Also very good menu for breakfast. One point - pay attention that parking is payed separate and not included in the initial fees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for staying with us and for that wonderful feedback. I will glady share your words of praise with all my colleagues - thank you for that. We are looking forward welcoming you again soon and whish you all the best for 2018. Best regards, Magdalena Gussner, BA Guest Relation Manager

Mauro Couples - 18/12/2017 AccorHotels certified review
« All was working »

stay was pleasent and everything was clean ... the only negative comes from the fact that everything (exept materasses) seemed "consumed"

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

Business - 17/12/2017 TripAdvisor review
« Value for Money not far from Downtown »

This Suite Hotel has large rooms with a well-furnished separate bathroom with bathtub. Great mattress. All the quality points are there, and this for slightly below 100 EUR per night. Good breakfast too. One attraction point is the easy connection to Vienna downtown. Choice of convenience meals if you do not want to go out in the evening. Environment as such not very engaging, but alright. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for being our guest and for that great review. It was a pleasure to read! Thank you also for the words of praise concerning our staff members, which I will gladly share with the whole team. We would be very happy to get the chance of welcoming you again soon. We wish you a very merry Christams and a happy New Year. Best regards, Magdalena Gussner, BA Guest Relation Manager

U. G. Families - 12/12/2017 AccorHotels certified review
« un sejur reusit »

nu am nimic de reprosat

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Novotel Suites Wien City Donau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalena Gussner, BA Guest Relation Manager

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