Hotel - Novotel Suites Wien City Donau
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Novotel Suites Hotel

Novotel Suites Wien City Donau Hotel

Radingerstrasse 2 
1020  VIENNA
AUSTRIA

1,534 reviews
TripAdvisor Rating Based on 1,534 reviews
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From 102.00 EUR Non member rate
From 94.86 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 9  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Suite for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 9  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat
    • Ironing room
    • Shoe shine machine
  • Boutique Gourmande

Leisure and activities

  • Fitness centre

Catering

  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our suites

  • 158 suites
  • 100% non-smoking hotel
  • 47 family suites
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Microwave in room
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Operator wake up call
    • Automatic wake up call
Our suites fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 424 reviews

Our guest reviews for Novotel Suites Wien City Donau

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,534 reviews
TripAdvisor review
Family - 14/08/2017
« Viena for two nights »

The Novotel Wien Donau is near meatro and 15 min to Prater walk distance in a quiet area. The breakfast could be improved. The room are clean and the staff is nice. Overall experience wasgood. I recomand this hotel for familys.

TripAdvisor review
Daniel Z Business - 18/06/2017
« Nice hotel near the VIC »

Nice hotel, large rooms. It is out of the center so if you need to be at the VIC and around it is a great place. Metro is near so access to other parts of the city is no problem. Near parks and the river so if you like to walk around (I do) it is easy and very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your positive review on tripadvisor. It was a pleasure to read! We would be very happy to welcome you soon again. Warm regards, Magdalena Gussner, BA Geust Relation Manager

TripAdvisor review
Karen S Family - 12/06/2017
« Awesome stay! »

My sister and I stayed here during a four-day stop in Vienna. We chose it due to the good value and the close proximity to the U1 subway line (which serves the main train station). The suite option was perfect for us. We each had a separate space to sleep and spread our stuff out a bit. The room design was ingenious in terms of putting shelves, cubbies, outlets, and lights just where you need them. We also loved the easy-to-use room divider, which allowed one person to stay up with a light on and read or work while the other person could sleep undisturbed. This was our first stay at a Novotel hotel, and we will definitely recommend it to friends and family. The only slight downside is that there's relatively little to see, do, or eat in the immediate neighborhood compared to other parts of Vienna. That's something to consider if you arrive on a holiday (as we did) and find only one or two restaurants open within walking distance.

AccorHotels certified review
Micheal W. Families - 04/06/2017
« Great family Accommodation »

We found the staff very friendly and helpful and the hotel was perfect for our needs.The room was spacious and clean and very comfortable.

TripAdvisor review
Family - 03/06/2017
« Close to metro and huge rooms »

Room is big and the hotel is close to metro station. Indian restaurant near to hotel. A.c was not working.informed reception but of no use. Service is poor. Breakfast is good. Check in procedure is easy and check out also is hassle free. Supermarket is next to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your review. We are very sorry not being able to fullfill your expactations. Please allow me to express my sincere aplogies. We will take steps to train our staff on service quality and attitude. Please rest assured that this will not happen again. Once again thank you for your feedback. We would be very happy to get the chance of better serve you next time. Kind regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Business - 02/06/2017
« Vienna by Novotel Suites »

Very nice stay in Captains room at the Novotel, small details in the room make it different from the common rooms which are very spacious and have good facilities Friendly staff as usual and pleasant breakfast in the small garden, with a good variety of breakfast items and a nice surrounding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your great revie. It was a pleasure to read. We are very happy that you felt comfortable staying with us. We are looking forward welcoming you soon again. Best regards, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Диана Families - 18/05/2017
« The best »

Wonderful service and courteous staff.

AccorHotels certified review
Anonymous Business - 14/05/2017
« Seppo S. »

Pleasant service and personnel

TripAdvisor review
Family - 03/05/2017
« Very good hotel »

I traveled together with my family. The hotel is very good, I recommend it for families. The staff was very nice, the room is big and clean. The u-bahn station is close to hotel, and only 4 station to city centre. As a conclusion I would come again to this hotel.

TripAdvisor review
Family - 03/05/2017
« Very clean , I'm satisfied by their work/services »

I'm for the second time at Novotel Suites Wien because from my first visit I was very satisfied by their services (cleanliness of the room) and the location close to Danube island , U-Bahn station and center of town / Cristian, Bucharest, Romania

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian, Thank you very much for your review on tripadvisor. It is a pleasure to read your feedback - thank you therefore! Your satisfaction is the best reward for us! We are looking forward welcoming you again soon. If you need some assistance in planing your next trip to Vienna - do not hesitate to contact me at any time. Sending warm greetings, Magdalena Gussner, BA Guest Relation Manager

AccorHotels certified review
Anonymous Families - 24/04/2017

Overall we were very happy with our stay. We really liked the fact that the hotel is family friendly and that the rooms are spacious and quite well equipped. Most of the staff were also very friendly and helpful. The location is perfect with metro and shops so close by. We would definitely like to stay again should we visit Vienna in the future. A few things that I might recommend would be to have real cups in the room not paper ones and to include ironing facilities.

TripAdvisor review
Family - 21/04/2017
« Comfortable hotel in a smart location »

The hotel is nice and clean. The rooms are comfortable and big enough for 3 people. The hotel is very close to U1 station of U-Bahn: in 10 minutes you're in the centre of the town. We didn't try the buffet breakfast.

TripAdvisor review
Family - 19/04/2017
« Nice room connectivity to city »

The room was big and comfortable. The location of the hotel was very good easily accessible to city center. Staff was helpful and friendly. Nice breakfast service. One thing that was awkward was the concept of serving only one welcome drink even though we were three people.

AccorHotels certified review
Anonymous Families - 08/04/2017

Very pleasant....

TripAdvisor review
Business - 06/04/2017
« Great stay »

This hotel was clean, comfortable, in a great location, and the staff was very helpful. The rooms are a great value for the price, and I would absolutely recommend Novotel Suites to anyone staying in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments concerning your last stay at our Novotel Suites Wien City Donau. Thank you very much for taking time. It is a great pleasure to receive positive feedback. To provide you with an excellent service is our priority and your satisfaction is the best reward for us. Once again thank you very much for your positive feedback. We are looking forward welcoming you soon again. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Business - 29/03/2017
« Not the usual Novotel quality »

This was a very disappointing stay, as usually I find Novotels to be nice and reliable. First, there was no greeting and it was not even clear where the check-in would be -- it turned out just to be at the bar. Next, I had checked in online, and the reception was unable to find my name and suggested I had the wrong hotel! Then I saw the room, and it was in a poor state -- the table had a cut across the plastic cover, the sofa was torn, the hair dryer had broken plastic... It was a big room, and had interesting features reminiscent of Japanese design (sliding panels), but the old and poor state of repair were disappointing. Breakfast was fine, but then they did not have anything available outside of those hours for early departures. It did not provide the usual good value and experience I had come to expect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, First of al I would like to thank you for taking time and sharing your comments on your last stay in our Novotel Suites Wien City Donau. We are very sorry that our service did not meet your expactiations, please allow me to express my sincere apologies. Further, I would like to ensure that we will train our staff members to increase the service quality at our reception. Concerning your comments on our hotel - please rest assured that steps are taken to renew our hotel. Once again thank you very much for your feedback. I would be very happy to get the chance of welcoming you again and better serve you next time. Best regards, Magdalena Gussner, BA Guest Relation Manager

TripAdvisor review
Denes B Solo travel - 24/03/2017
« Great place to stay »

I was very happy to find out the hotel is practically on the U1 Line and I could directly go to the hotel from Hauptbahnhof. The suite was simply excellent! Very spacious, clean, very well equipped, both for relaxing and work! A great place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for your wonderful feedback! It was a very great pleasure to read your positive comment - thank you for that! It is very nice to read that our central location suites you well as well as our rooms and the offered service. Once again thank you very much for your feedback. We are very much looking forward welcoming you once again. Best regards, Guest Relation Manager

TripAdvisor review
Family - 13/02/2017
« wonderful hotel »

Great hotel, big clean rooms, very close to metro station, very nice and helpful reception staff, second time here, will come again next time too. Breakfast a bit expensive but we had a Billa shop near the hotel. Parking a bit expensive (13 euro per day).

TripAdvisor review
Family - 05/01/2017
« Excellent! »

Everything was perfect. Metro station at 50m. Rich breakfast. The staff was very friendly and the room very clean. They gave us a junior suite that was spacious for four persons.Highly recommended. We will stay again there if we visit Vienna another time.

TripAdvisor review
Family - 24/12/2016
« Probably won't stay again »

Breakfast is not worthy 17€, better to habe McDonalds. Rooms need to be renovated, and staff seems not that warm, don't feel the hospitality. Location is fine, little bit away from town center, but metro station is near by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest! I am sorry, but the rate for our breakfast is EUR 14,00 per person/day. I will discuss your suggestion with all departments. We will improve. Best regards Thomas Fietzke Resident Manager

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