Sofitel Chengdu Taihe Hotel 5 stars

TripAdvisor rating 4.0/5 1,151 reviews
Sofitel Chengdu Taihe
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Hotel extras

  • Wake up in central Chengdu

  • Dream cocooned in comfort

  • Champs Elysées Club

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SHUANGLIU AIRPORTPaying
  • EARLY CHECK IN FROM 8AMPaying
  • Porter
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Chengdu Taihe

15 Binjiang Middle Road
Sichuan Province
610016
chengdu
china

Tel: +862866669999

Fax: (+86)28/66663333

Contact email

Check-in from 14h00

Check out up to 12h00

  • Public bus :   16/45/61/78/9 Jinjiang Hotel

  • Metro :   3 Xinnanmen Station

  • SOFITEL CHENGDU TAIHE :   3 Xinnanmen Station

  • By plane

    SHUANGLIU AIRPORT At 25km / 15.54 miles - Shuttle paying

GPS :30.647032, 104.069058

Our accommodations

Sofitel Chengdu Taihe's 262 rooms and suites are stylishly designed and furnished with all the modern conveniences, including broadband. Business clients will feel at home in our fully-equipped Executive Rooms and Deluxe Suites. Inspiring river views. The soft embrace of the Sofitel. Sophisticated design. Sofitel Chengdu Taihe suites invite guests to revel in the luxury of space lounging in 5-star elegance at the heart of the city.

LUXURY ROOM, 1 Queen Size Bed, City View, High Floor

  • Max. number of persons: 3
  • Area: A partir de 30
  • Wireless internet in your room
  • Mini Bar

LUXURY ROOM, 1 Queen Bed, Low Floor

  • Max. number of persons: 3
  • Area: A partir de 30

LUXURY ROOM, 2 Single Size Beds, City View

  • Max. number of persons: 3
  • Area: A partir de 30
  • Wireless internet in your room
  • Mini Bar

Junior Suite, 1 Queen Size Bed, River View, High Floor

  • Max. number of persons: 3
  • Area: A partir de 60
  • Wireless internet in your room
  • Mini Bar

PRESTIGE SUITE,1 King Size Bed, Great River View, Separate Living Room, Club Access

  • Max. number of persons: 3
  • Area: A partir de 60
  • Wireless internet in your room
  • Mini Bar

OPERA SUITE, 1 King Size Bed, Great River View, Club Access

  • Max. number of persons: 3
  • Area: A partir de 70
  • Wireless internet in your room
  • Mini Bar

Our restaurants and bars

Tianfu Xuan Chinese Restaurant

Type of cuisine: null

Chinese Restaurant located on the 3rd floor. Serves authentic Cantonese and Sichuan cuisine.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE RESTAURANT

Type of cuisine: Dietary cuisine

Western Restaurant located on the 2nd floor. Offers extensive buffets, delicious a la carte specialities and all day dining.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Fuji Japanese Restaurant

Type of cuisine: Japanese

Japanese Restaurant located on the 2nd floor. Serves delicious sashimi and other exclusive specialties.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EXECUTIVE LOUNGE

Photo non contractuelle / Strictly non binding

Perfectly located on the 23rd floor. Continental Breakfast is served from 06:30 AM to 10:30 AM. Complimentary tea and coffee during the day, complimentary cocktails from 06:00 PM to 07:30 PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 480

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Sofitel Chengdu Taihe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

2,624 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,151 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Sofitel Experience in Chengdu

TripAdvisor rating 4.0/5

chadsteve1975 Solo travel - 17/09/2019 TripAdvisor review

The Sofitel in Chengdu is located just a short stroll away from the city shopping central area and Tianfu Square. I'm sure though with the construction growth of Chengdu this will become prime position in years to come. Hotel was immaculate. The pool and ajoined gym area was clean and inviting but I barely had time to just take a photo. What i did enjoy was my upgrade to an executive suite. Previous review mentions of dated furniture seem unfounded or are out of date. This had quality furnishings and a soft comfy bed I am accustomed to. Perhaps I should have tried the pillow menu. But this level of hotel was a step up from my usual so I wasn't disappointed by the standard. The one thing that annoyed me was a lack of seating areas in the foyer front area as i waited for a friend. But that's clutching at straws. This still was a grand hotel area welcoming arrival. Breakfast had a great selection catering to multiple cultural perspectives. Juice selection was so good.

Good for long term business stay

Customer review rating 4.6/5

V Business - 09/09/2019 AccorHotels review

The location is great and very convenient for most of the attractions. The staff in the executive lounge are very friendly (if I can name them all): Sophia, Janet, Jenny, Nicole, Eva. I enjoyed talking with all of them. And the general manager, Kim, is very patient with all my questions and solved my problem efficiently. Overall, I enjoyed my time at Sofitel.

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

perfect stay

Customer review rating 4.6/5

Roman W. Business - 06/09/2019 AccorHotels review

Great Services and We are just like family members with Them: The Executive lounge staff Light ,Summer and Eva The FO: Recluse,Dora,Apple and Dylan I'm very appreciate their great and professional services. Thank you!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Chengdu Taihe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great, staff were excellent

Customer review rating 4.6/5

Michael W. Friends - 03/09/2019 AccorHotels review

I found everybody to be extremely helpful & kind. Even with slight language barriers all the staff really tried to assist & if they couldn't found someone who could. The club was great & the staff there were excellent & welcoming & made it a real pleasure. I would gladly pay for that again. Light Luo & Mofe Wang were terrific & a credit to your hotel

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Great Hotel

Customer review rating 4.6/5

Peter K. Couples - 20/08/2019 AccorHotels review

Extremely satisfying the staff were very helpful. The staff at the checkin counter were very helpful. The lady in charge "Mofe" went out of her way to assist us with all our questions. This lady and her staff are to be commended.

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Pleasant

Customer review rating 4.6/5

Anonymous Friends - 15/08/2019 AccorHotels review

It was a very pleasant experience, the hotel environment was very nice, especially the front desk service was great, thanks to Recluse jin for giving us warm answers

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Restful Hotel in Chengdu

Customer review rating 4.6/5

L. Couples - 15/08/2019 AccorHotels review

I was in Chengdu for a vacation and stayed here. The bed was so comfortable it was hard to get out of and the shower was amazing! Nice and quiet and cool in my room after a day in the sun.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

What a fabulous hotel!

Customer review rating 4.6/5

Jenny Couples - 05/06/2019 AccorHotels review

We had a wonderful time staying in your hotel. First of all, thank you very, very much for the upgrade! What a lovely suite.....everything that we could possibly need, and we loved the whole experience. I used the swimming pool on both days that we were there, and it was extremely clean and a good temperature. Breakfast was out of this world......such a lot to choose from. We loved our cocktails in the bar each night! On our first night, we had dinner from the buffet, and again, it was an amazing choice of food and we ate far too much delicious food. I cannot speak highly enough of the staff: everyone was extremely pleasant, helpful and smiling, and it made our stay in Chengdu memorable.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future.

still great stay experience!

Customer review rating 4.6/5

Roman W. Families - 04/06/2019 AccorHotels review

In such a soft and warm season, please accept my sincerely blessing and deep concern for you. I would like to convey in this letter my heartfelt thanks to you for the stay perfect experience in Sofitel Chengdu. Now It's my honor to complete this survey: Beautiful environment,the best service of all my hotel stays,a delicious breakfast and an elegant lobby, all remind me of home. ln particular,I'd like to give my thanks to your members, The Executive lounge staff Summer and Lena The FO: Dora ,Regulus and Delan The Fuji Restaurant: Lisa they all gave me great services I felt the respect and kindness from Them. They're the best service I met,compared with the other when i experienced in other hotels. Throughout life,we rely on small groups of people for love,admiration,respect,moral,support and help.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Chengdu Stay

TripAdvisor rating 4.0/5

Brian S Couples - 30/05/2019 TripAdvisor review

We really enjoyed our stay at the Sofitel Chengdu. Staff were great and the room was nice and clean. The hotel is very well presented overlooking the river and is beautiful when you step inside. The room was excellent, sparse and plenty of features. The concierge was helpful and assisted with taxi's and directions. A great stay and felt well looked after by the team at the Sofitel Chengdu Taihe.

An excellent place to stay

TripAdvisor rating 4.0/5

Dream09875852962 Family - 21/05/2019 TripAdvisor review

Good Hotel with the best valuable promotion for the junior suite. The price is less than 500 RMB per night after discount with breakfast for two people. The Hotel location is also very close to the business center. The Hotel Carpark is free for the guest.

Customer review rating 4.6/5

Eric Business - 20/05/2019 AccorHotels review

GOOD LOCATION. VERY NICE STAFF.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

happy stay

Customer review rating 4.6/5

Anonymous Business - 07/05/2019 AccorHotels review

I was extend to stay for one day. but hotel was full. same time Mr Light Luo he arrange for me same rate same room. he was so flexble not easy to find in China such staff.

Dear Guest, Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Great experience with very professional and helpful staff

Customer review rating 4.6/5

T. Solo - 03/05/2019 AccorHotels review

Great experience with very professional and helpful staff.

尊敬的客人, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 成都泰合索菲特

Treated like a criminal

TripAdvisor rating 4.0/5

waldowhere Couples - 03/05/2019 TripAdvisor review

The moment we checked in we were told we’d been given a room upgrade. In fact the suite was what we had booked and paid for in advance, partly so we had lounge access. The evening before checking out, the duty manager phoned our suite asking me to verify we had paid. The hotel’s finance department could not find a record, due to the fact they had changed accounting systems in the nine months since the booking was made. That should not have been my problem, and the hotel should’ve ensured it had proper systems in place for the changeover of their system. I was able to find a bank statement on line to confirm the payment and showed this to the duty manager. But this was not the end of the issue. On the morning of checkout, front desk staff called another manager. He again asked to prove we had paid in advance. This time it was done at the front desk with other guests nearby. That was very embarrassing. Again I showed a bank statement as well as the printout of the online booking. I was told my credit card authorisation would be held until the finance department could confirm the following day, as this was happening on a Sunday. Although an apology was eventually received by email the following day, with the offer to ensure we receive special treatment if we stay again, it doesn’t make up for the hotel’s failure to have proper accounting systems in place and for the embarrassment of being accused of not paying for accommodation. This reflects poorly not only on the hotel, but also on Accor, whose website was used to make the booking. We are unlikely to stay again, despite the standard of the accommodation and the hotel’sclocation.

Escape the Pressure, Enter the Pure and Warm Home!

Customer review rating 4.6/5

Dr. H. Z. Couples - 25/04/2019 AccorHotels review

Thanks for the brilliant team and their services. Especially thanks Mgr. Kim and his team(Dora, Kay, Apple). Looking forward for next stay.

Thank you for taking the time to share your comments and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Ocean C.

Customer review rating 4.6/5

Ocean C. Business - 24/04/2019 AccorHotels review

The hotel is just located about 400 meter away from metro station. The room is spacious and clean. The services provided by the staff really excellent, 5 stars for the staff attitude!!

Dear Guest Thank you for taking the time to share your comments with us and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve and wish next time we will received 100% satisfaction from your stay. We will be grateful if you could allow us the opportunity of welcoming you once again in the near future. Sincerely, Sofitel Chengdu Taihe

Excellent Hotel and Great People

TripAdvisor rating 4.0/5

SteveCFP Business - 23/04/2019 TripAdvisor review

This really is a very nice, clean and well appointed hotel. My room was excellent and the breakfast was very good with a great choice of very good quality food. So, so far nothing remarkable, it is pretty well what you would expect from a Sofitel, however, what made this stay exceptional for me were the people. Everyone from the reception staff, to bar, to lounge to restaurant people were unfailingly helpful and exceptionally friendly. They are a real credit to the hotel management and the Sofitel brand. They really made my stay a pleasure and I would have no hesitation in returning to this hotel or recommending it to others. The only slight downside I could see was the location, which probably isn't the most convenient for walking to amenities like shops etc. (although there is a nice walk down the river bank), but the metro is close and so it is still pretty easy to get about in this lovely city.

Really big disappointment from Sofitel, definitely not a 5 star hotel experience!

Customer review rating 4.6/5

Paul Couples - 22/04/2019 AccorHotels review

The hotel itself is nice, a bit dated but good value considering the price, and in a fairly good location. The room itself was big (as we got upgraded due to our gold status) but the bed was rather uncomfortable, and whilst the bathroom is big, it’s an odd layout and also having no door next to where the bed is means if you use the bathroom at night it wakes up the other person in the room. The biggest disappointment was the service quality from staff, particularly the front desk staff. Every interaction with them was particularly negative. When checking in, I went to the Accor Gold member priority queue - only to be directed to the normal queue. Why have a priority queue and promote it as an Accor Gold benefit if you refuse to let Gold members use it? Then, the front desk guy checking us in was rude, no friendly attitude, no smile, no conversation, no explanation of facilities... the only thing he said to us was that we only booked the room for 1 as there was no record of my partner’s details. Firstly, the room was definitely booked for 2 people (as stated in the confirmation email), and your booking app doesn’t give an option to provide the details of a second person, just the fact there will be 2 people! On top of all of that, whilst serving us and processing our check in, OTHER STAFF MEMBERS would interrupt him serving us to get him to do something for them! I would half-understand if it was another customer who was being unreasonably rude, but your own staff should know better! He then just handed over our room keys, didn’t tell us the room number, what floor, where the lifts were, whether or not we did get a preferred room... we weren’t even sure if the check in procedures were complete; when we asked him, his response was nothing more than a grunt. The next day, when I went to the front desk again to ask if I could settle the room’s account so far, the front desk staff was also very unhelpful. Firstly, he called us over to serve us, but whilst he was dialing out on the phone at the same time. I was more than happy to wait until he was finished but he insisted I tell him what I wanted, so started to explain I wanted to settle the bill so far first, explaining the circumstances, and of course, the person he was calling picked up, so he had to stop me from speaking so he could talk to the other person, being incredibly rude and wasting our time. When he got off the phone we had to start the conversation again, and what was incredibly infuriating and stupid is that he kept insisting that the booking was supposed to check out that day... we were speaking to him around 5pm, if the booking really ended that day, why would we be still here and not already checked out or be contacted by someone, or our room keys stop working... eventually he figured out that it wasn’t the case, and then he told us that because the room was being paid for using points, he was unable to tell us how much needs to be paid as the system was down. How is that possible?? What if I actually did have to check out at that time? Would I get the room for free just because the system is down? And what about offering to tell me what other expenses I can pay for first? The final interaction with the front desk was also not pleasant; the check out procedure was fine, however as it was raining we asked for an umbrella and the response was they didn’t have any or they’d run out... for such a large, 5 star hotel, it really concerns me that you don’t have some basics right like enough umbrellas! Some other little service-related issues, half the time there was no door man to greet you at the drive way, and the other half of the time he didn’t actually do anything, wouldn’t open the car door or hotel door, or greet you, or anything... The housekeeping was okay except if you’re going to provide s turndown service, you might also want to consider refreshing the water bottles too (especially given the issue with 1 pax vs 2 pax at check in was because they’d only “prepared the room” for 1 person, so if you knew it wasn’t the case anymore, you could have corrected it and provided enough water) I’m also glad we didn’t prepay for the breakfast; I know it was relatively cheap however there was very little variety. Overall a really disappointing experience, I would not consider staying at this hotel again, and also reconsidering whether even try to maintain my status with Accor by being loyal to their hote brands.

Dear Guest Thank you for taking the time to share your comments with us,I am so apologized that you had an unhappy experience with us, Our hotel will take responsibility to improve the service part to avoid this situation happens again. If you come back next time please let me know, I am the Guest Experience Manager Light Luo, and My E-mail address is ge… Sincerely, Sofitel Chengdu Taihe

Satisfaction.

Customer review rating 4.6/5

Anson C. Business - 19/04/2019 AccorHotels review

I had a very good night in this hotel. And The Concierge and the front desk are so nice to me. I appreciated what they did to me. My comment is terrific.

尊敬的客人, 感谢您对我们酒店的精彩评论!我们十分高兴听到您在我们酒店过得愉快,并十分期待您的再次光临。 成都泰合索菲特
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