Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,787 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Imam Families - 17/07/2018 AccorHotels certified review
« great »

Overall we really enjoyed staying in Novotel even just one night with my fam,

Anonymous Business - 17/07/2018 AccorHotels certified review

Overall is nice. The room is comfortable. Just the bath tub had water flow problem. I guess it’s clogged and didn’t maintain well. Should be improved.

Yulia S. Business - 16/07/2018 AccorHotels certified review
« Not Too Bad »

I was expecting to have room not too far from lobby. as a woman I concerned with my safety, but The Front office representative put me in room 255 which is too far, its not so convenience and what a disappoint experience

Yusuf S. B. J. Business - 13/07/2018 AccorHotels certified review
« Noisy Environment »

This is not my first time in Novotel. Before this stay, I was extremely satisfied with my stay at novotel - good gym, good location, quick check-in and check-out. However, during my stay on the 5 July, I was put in room 317 (if i am not mistaken). I had a morning flight next day and had to be in the airport early due to a meeting. However, at around 10pm when i was already in bed, there was extremely loud music being played in the club nearby (?). Didn't bother to call receptionist as I had my things unpacked and was already in bed. Bad choice as I could not sleep till late night/early morning hours. Hope that you can improve by advising occupants of the conditions of the room. I believe there were many other rooms that were unoccupied and could be filled at the time of my arrival.

Leong L. H. Business - 12/07/2018 AccorHotels certified review
« Good »

Very good environment.

Caesar B. A. Business - 11/07/2018 AccorHotels certified review
« It's not Novotel as I known »

The best from this Novotel was the front desk "mbak Anggi" she tried to gave me the best room that I've asked to her... Sevices not like Novotel that I've known (in balikapapan, Bali)... Breakfast far from Novotel that I've known... My worst experience in Novotel and it's Novotel PALEMBANG.... Really2 disappointed... Will I recommended to my friends or family?? Absolutely not....

Jarama Business - 11/07/2018 AccorHotels certified review
« Best service overall »

Nice hotel great food also. I think there needs to be sufficient training for employees to be more professional in running the business.

Dewi Business - 11/07/2018 AccorHotels certified review


Saleem C Family - 11/07/2018 TripAdvisor review
« Good location »

I booked a family room and a superior room. I enjoyed the hotel and the large pool. The front office Manager and front desk Agent were very helpful The restaurant staff excellent service. We enjoyed the swimming pool. The guest rooms needed to paint and tiles floors needed cleaning. This hotel can be five star, if cleaning and paint plus improvement with the pool towels counter, some of staff members are refusing to give pool towels to the hotel guest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saleem C, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you and your family really enjoyed your stay with us. Apart from our ideal location, we will also ensure that you will experience our hospitality during your stay. We will indeed take note of some your other comments and share this with the particular departments for them to make an improvement. However, we are thankful for your review of our hotel and look forward to welcoming you back to Novotel Palembang Hotel & Residence.

Dwitri W. Business - 10/07/2018 AccorHotels certified review
« mr »

nice place

Martinus H. Couples - 10/07/2018 AccorHotels certified review
« Do not feel as unnoticed as the main member »

when i arrived, i was directed to check in at the general counter. Only at Novotel Palembang, as platinum member, i don’t get “welcome letter” and don’t get free minibar. The shower water was not hot after filling the water into bathtub. when i check out, i have to complain because the bill doesnot match with the price sent from the email. Their service is far worse than my previous visit. Point stay has not been inputted to my platinum member.

Tempat N. U. M. W. B. K. Families - 10/07/2018 AccorHotels certified review
« Nice place »

Pelayanan check in dan check out yg relative lama dan sulit booking via elektronik/media

Adhee Families - 09/07/2018 AccorHotels certified review
« i want a lot smexy & smokin hot dudes work there »

i want a lot smexy & smokin hot dudes work there

M. N. W. P. Families - 08/07/2018 AccorHotels certified review
« Very Satisfied »

The room is actually very good and comfortable. But, there is one thing that bother me, the bathroom. I smell something bad around the subtitank, so I flushed it. And it's not working! The area around the subtitank smells bad!

Zamri B. A. Business - 06/07/2018 AccorHotels certified review
« A Great Experiance of Palembang Trip »

It is a great experiance staying in Novotel Palembang... the room was awesome in size and cleanliness, with a big and confortamble bed & pillow..... Tv with variable & entertaining chanel.... outstanding performance of room services & housekeeping... the two restaurants offered a delicious and versatility of eastern and western menu....other facilities such as pools, gym and spa was seem like i'm staying in the different world of Palembang...worth staying.... and sure i'll come back with family for vacation n will recommend to friends..

Paulus Business - 06/07/2018 AccorHotels certified review
« Feed Back »

This is my 3rd time staying at Novotel Palembang. And these are my feed back : the washtafel is not as clean as before, to many scratch on the washtafel ( need to repair / recoat to make it "look like new" and more clean ). The bathtub also needs to repair / recoat , because the color is already yellowish. The water flows very slow. Waiting for the bathtub full of water is around 30 - 40 minutes, and the water color is slightly yellowish , it's like dirty. I stayed at the room 145. Please kindly improve the quality otherwise people will find another hotel.

Jimmy R. Business - 05/07/2018 AccorHotels certified review
« MR »


Wong T. Business - 04/07/2018 AccorHotels certified review
« Good place for Family gethering »

Comfortable and feel like home. Big place and good facilities for family fund and gethering

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wong T., Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Golly Lutfi General Manager

Pradana E. Families - 04/07/2018 AccorHotels certified review
« Nice Hotel in Palembang »

Good Hotel, clean and very comfort

Yazid Business - 03/07/2018 AccorHotels certified review
« Thank you Novotel Hotel Palembang »

Very nice and cozy. Contemporary and well architedted. I've had a pleasant stay.

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