Novotel Palembang - Hotel & Residence Hotel 4 stars

TripAdvisor rating 4.0/5 502 reviews
Novotel Palembang - Hotel & Residence
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Room 1

Number of guests
Children's age
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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • SM BADARUDDIN II
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127
palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA :   PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :   PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :   PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Pool View with Twin Beds

  • Max. number of persons: 2
  • Area: From 42
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

1 Bedroom Apartement with Double Bed

  • Max. number of persons: 2
  • Area: From 68
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Serving International and Indonesian cuisines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORIENT CHINESE RESTAURANT

Type of cuisine: Other cooking style

THE ORIENT CHINESE RESTAURANT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH BAR

Photo non contractuelle / Strictly non binding

Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1,800 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,375 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

502 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Impeccable hospitality!

Customer review rating 4.3/5

Wawanfatrin Families - 14/08/2019 AccorHotels review

I think I have no idea to describe what I felt when I was in your hotel. I visited there with my mum of having little holiday. All your staffs are amazingly humble! The cleanliness of my room and several facilities I used was seamless! I really want to give you 100 of score but unfortunatelly the refrigeration/AC in main lobby was not working well. The lobby felt little humid and hot somewhat. But it doesn't let me dissatisfied.

above average

Customer review rating 4.3/5

Nyk Business - 12/08/2019 AccorHotels review

bedroom not too clean, but the bed is good

Need to improve on service

Customer review rating 4.3/5

Fadhli Business - 05/08/2019 AccorHotels review

I book the room for 18-21 July 2019 but my flight will only be on 19 July 2019 at early morning. I also have informed Agoda that I will check-in early morning on 19 July 2019 because my meeting will start on 8.30am that day. When I check-in, the hotel informed me that room is still not available. I already paid the hotel for 4 days which is from 18 July, therefore the room should be ready the day I arrived which is 19 July. I had to wait around 15 to 20 minutes for my room to get ready and then I have to change my cloth to attend my meeting. The counter gave me breakfast coupon, and after that when I checked they only gave coupon for 20th and 21th, and not for 19th. I had already paid my room including breakfast for 3 days which is 19th to 21th. I request a refund from your side for the breakfast coupon that the hotel did not give to me. I hope you will attend to my complaint and to improve your service in future. Thank you.

Nice hotel, great staff!

TripAdvisor rating 4.0/5

Linde A Family - 02/08/2019 TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Happy Holiday

Customer review rating 4.3/5

Han J. Families - 01/08/2019 AccorHotels review

It was a very pleasant and comforting stay for me and my famiIy. I didn't stay at Novotel Palembang for that long since it wasn't a long holiday, but it was enough for me to feel the comfortness there. The staffs at the front desk were also very helping. When i arrived at the hotel, the bell boy guy directly came and help us with the luggage. The receptionist were all nice and friendly. The check in procces was fast, got a good room also. Especially there was one reception lady that surpised me with speaking in Korean. It made me feel like I'm in Korea. Thumbs up for them. The facilities are nice, even i didnt try all of them, the pool was beautiful and large. Definitely will come again next visit to Palembang.

Good accomodation in Palembang City

TripAdvisor rating 4.0/5

kowaraalbert Business - 30/07/2019 TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Amazing

Customer review rating 4.3/5

Rama K. Families - 27/07/2019 AccorHotels review

Service excellent

Satisfied

Customer review rating 4.3/5

Noval Families - 15/07/2019 AccorHotels review

free parking area

Spacious room and bathroom with comfortable bed!!

Customer review rating 4.3/5

S. K. Business - 09/07/2019 AccorHotels review

It was a nice stay in novotel, i can rest very well with the comfort bed. The room was spacious. The room will be perfect if the decoration get modernized.

Satisfying guest

Customer review rating 4.3/5

Alex Business - 08/07/2019 AccorHotels review

The service is excellent. Fast, efficiency and attentive to the needs.

Shankar

Customer review rating 4.3/5

Shankar Business - 04/07/2019 AccorHotels review

Cleanliness is something which is very poor. All faucets are malfunctioning. Mosquitos in the roon

receptionst very kind

Customer review rating 4.3/5

Luis S. Families - 26/06/2019 AccorHotels review

clean room plus beverage

Great Experience

Customer review rating 4.3/5

Hendriadi Families - 25/06/2019 AccorHotels review

Nice ambience, friendly staff and great facility. Too bad, we only stayed one night.

Nice

Customer review rating 4.3/5

Rizky N. D. Families - 25/06/2019 AccorHotels review

It was a pleasant night stay there.. but at the time i want to check in. When i told to the receptionist that i was a member of le club then they only look at me then i told them should i sit at the table that already there. They only nodd and say wait we're busy because lots of guess queing to check out.

Had a good stay

Customer review rating 4.3/5

Ellis G. Business - 21/06/2019 AccorHotels review

Had a nice stay . Check in and check out staff are nice

Customer review rating 4.3/5

Dewa R. Families - 21/06/2019 AccorHotels review

Stay in novo palembang feel like stay in 1-2 starr hotel, breakfast menu is not much, not variety and also limited-the staff always watch us look like we are thief or unwanted guest-so weird beeing in this hotel.

Great hotel

Customer review rating 4.3/5

T.a.leo Business - 21/06/2019 AccorHotels review

Nice and warm welcome

Our family best choice for a holiday in Palembang

Customer review rating 4.3/5

Dwiana O. Families - 13/06/2019 AccorHotels review

A nice hotel for staying with your family because this hotel has family apartments complete with a well equipped kitchen. Our most concern is the toilette. We stayed in a two bed room penthouse, and the year before in a three bed room penthouse. Both of them have one of their toilette didn't built with good quality, because once the toilette become wet, the excess water couldn't drained well, and the toilette become a pool of water. Our other concern is the breakfast. The hotel management prepared enough choice of food, but they never prepare it enough for all guests. Only in one or two first hour of breakfast time, some of the food is already run out and they never prepare to fill it again. It seems that only first guests coming could eat the good food, the rest, even they choosed and paid the best rooms in the hotel like ours, the penthouses, they only can eat the rest food prepared in the restaurant. That's really disappointed our family, that's why most of the time we choose to cook our breakfast in our apartment. During a holiday almost all family will expect good room and good food.

Great Experience in Novotel Palembang

Customer review rating 4.3/5

Jimmy N. Business - 27/05/2019 AccorHotels review

I was pleasantly surprised about the new enhanced checking in experience in Novotel Palembang. I was there on 22nd May evening, after deciding not to stay in Jakarta due to road blockages and flew to Palembang instead. The front desk staffs were most accommodating and understood my plight and assisted me in getting a room for me. Both ladies Anggi & Tahia at the frond desks were most helpful and made me felt so much at home. Kudos to these two lovely ladies.

Average to moderate stay

Customer review rating 4.3/5

Alex Business - 25/05/2019 AccorHotels review

Experience of staying just average, booked 3 room for 3 night but standard treatment.

Our most recent 20 reviews

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