Hotel - Novotel Palembang Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang Hotel & Residence Hotel

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4.0/5 396 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioning
  • SM BADARUDDIN II
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis

Catering

  • Breakfast buffet
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 47 non-smoking rooms
  • 6 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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See all our bars
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Your meetings and events

4.2/5 AccorHotels Rating Based on 2,209 reviews

Our guest reviews for Novotel Palembang Hotel & Residence

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 396 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Eugene Business - 07/12/2017
« good place »

very good place but standard for food

AccorHotels certified review
Rilla Business - 06/12/2017
« Satisfied »

The room is clean. Good lightining. good furniture. No use for kitchen. Bcooz if u were in travel. U can stop doing cooking. Need big mirror. From head to toe.

AccorHotels certified review
Az Business - 04/12/2017

overall it is a great experience staying at novotel palembang, no doubt. But one thing that really bothers me, is that I can not get a copy of my bill when I was checking out from there. The receptionist insist that he can not give the copy bill to me because my company booked the room via 3rd party contractor.

AccorHotels certified review
Nina P. Families - 02/12/2017
« Great experiences »

AC is so cold. The servant is humble. Have nice View and Good swimming pool.

AccorHotels certified review
Deny S. Business - 01/12/2017
« Nice Place »

Very nice place, good breakfast and fast response staff

AccorHotels certified review
Rita K. Friends - 30/11/2017
« Nice hotel....with nice sevice .... »

We are happy can stay in novotel palembang. Food is oke..delicious...many kind of food.

AccorHotels certified review
Anonymous Business - 29/11/2017
« Good »

Actually it has nice room and facilities. Unfortunately, when we want to check-in it takes a lot of time, because the room we reserved is still cleaned.

AccorHotels certified review
Ck Business - 29/11/2017
« Pleasant breakfast »

Lonsay simpy the best

AccorHotels certified review
Sudarno Couples - 29/11/2017
« Mr »

Im very hapy stay in Novotel. But especialy for my room 158 I ve found the wastavel in small room was not good drained out the used water, so that is rather bad experience for me.

AccorHotels certified review
Kesavan Business - 29/11/2017
« good staff »

i am only not happy with the breakfast which is not place the signage on food.

AccorHotels certified review
Rachhmy Families - 26/11/2017
« Nice hotel with good services »

I am very happy with the breakfast menu at restaurant. The swimming pool very nice and contributing to create convy atmosphere around hotel area. Room service are excelent.

AccorHotels certified review
Andi P. C. Business - 26/11/2017

Good for service

AccorHotels certified review
Meidy H. Families - 26/11/2017
« Service »

Very polite & good service

AccorHotels certified review
Farida Business - 25/11/2017
« Great hotel to stay and relax »

Great hotel Large room Huge gym and swimming pool Nice jogging track Delicious food Definitely would be back here

AccorHotels certified review
Dewi Business - 25/11/2017
« Mrs »

Convenience

AccorHotels certified review
Sherly Business - 25/11/2017
« Good ambience »

The hotel is good and comfortable to stay. I had bad experience with the toilet in first day but it solved after I told one of the staff in the restaurant the other morning when she asked how's my stay. I was touched and thanked for that. Keep the good work...

AccorHotels certified review
Sak L. Business - 23/11/2017
« Needs improvement »

One of the worst experiences as an Accor Plus Platinum member. Arrived at the lobby and the priority desk was empty. At the check in desk, received no recognition as a member, no explanations were given regarding my benefits (maybe because there was none?), and no welcome drink voucher was given. I had to ask for the welcome drink and only then did the check in desk agent called the bar and asked the bartender to serve me a drink (although there was a welcome drink voucher coupon in front of him that he could fill out...), so I had to drink it on the spot rather than drinking it later. No upgrade was given since the hotel was full, but mentioning it would have been nice. The room was alright, but the shower handle was broken so I couldn’t turn on the shower. The general feeling was that the hotel made no effort whatsoever to give extra service to its guest. For a long time, Novotel Palembang had been the only 4 star hotel in the area so maybe they didn’t have to care about service. Things are changing so I hope they could step up the game. I only stay at Accor Hotels, but if no improvement is made, I would rather stay in other hotels than this one. I’d prefer to stay at an Accor property, so please make some improvements. Thank you!

AccorHotels certified review
Ibank Business - 23/11/2017
« ibank »

its hardly to find your duty man at ballroom when we need to help

AccorHotels certified review
Ita K. Business - 23/11/2017

nice garden view, good services

AccorHotels certified review
Ruliando Business - 20/11/2017
« Very Satisfied »

Very satisfied

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