Hotel - Novotel Palembang Hotel & Residence
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Novotel Hotel

Novotel Palembang Hotel & Residence Hotel

Jalan R Sukamto No 8A  South Sumatera 
30127  PALEMBANG
INDONESIA

376 reviews
TripAdvisor Rating Based on 376 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air Conditioning
  • SM BADARUDDIN II
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 47 non-smoking rooms
  • 6 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,840 reviews

Our guest reviews for Novotel Palembang Hotel & Residence

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 376 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kurnia S. Families - 11/08/2017
« Nice experience with novotel »

Good facility, my 2.5 yo daughter having a really good time playing in the swimming pool. Having a nice breakfast with lots of food choice.

AccorHotels certified review
Happy O. Couples - 11/08/2017
« Good »

The service was very good. Me and my husband were very happy and satisfied with the service. And the staffs were very helpful and friendly too.

AccorHotels certified review
Anonymous Families - 10/08/2017
« Always a pleasure »

Overall very satisfied with the experience. Staff is extremely friendly and helpful. Business Center was much better some years ago and could help with any request for information or even organize tickets --> What happened? Why is nobody there anymore? Overall the hotel is under good maintenance except for the bathtubs -->Most bathtubs are chipped or cracked and need repair or replacement. Family Suite and Penthouses should also be available in the online reservation system of accorhotels.com

AccorHotels certified review
Mph Solo - 10/08/2017
« two thumbs up »

Berkesan

AccorHotels certified review
Aloy Business - 05/08/2017
« TRANSIT »

Stayed one night. Good location just next to a mall. Convenient to enjoy local cuisine. Room was excellent, clean and comfortable. Got what I needed before leaving South Sumatra, a good rest. But internet can be improved. Will be back.

AccorHotels certified review
Royyan H. Families - 31/07/2017
« Excellent »

Recomeded and excellent for services

AccorHotels certified review
Sl Families - 19/07/2017
« Happy »

Cleanliness should be improved

AccorHotels certified review
Yulita Families - 18/07/2017
« Satisfied »

Novotel hotel palembang has a good service to the customer. As overall, my family feel satisfied according to novotel hotel for the food, room services, receptionist and as the whole services. Every year when I visited Palembang with my family, we always stay at Novotel. Good choice to stay there. Thank you

AccorHotels certified review
Dwiana O. Families - 15/07/2017
« Nice hotel for family visit »

Every year we come to this hotel for Lebaran with all of the family. Almost for every visit we will use the apartment with 3 room so all family could gather in one area. The apartment room facilities are okay.. so also the cleanliness.. The housekeeper staff also friendly and okay.. The only problem is the breakfast time.. No other choice for breakfast place.. Sometimes breakfast time could really be an unpleasant time for our family.. The restaurant could be really hectic, dirty, out of food, even it was very hard to find a table.. The staff sometime seemed not enough for services to so many guests at one time.. The food especially the Palembang traditional food for breakfast is tasty.. but the other are very standard.

AccorHotels certified review
Myrna U. Families - 14/07/2017
« Good enough »

Clean, quiet and comfortable bed

AccorHotels certified review
Dicky S. Friends - 12/07/2017

Have Fun..

AccorHotels certified review
Jade W. Families - 11/07/2017
« good n nice »

the room was incredible cold.. but very comfort. the service was excellent. it's just the food that i ordered was too salty. started from chicken katsu with salty sauce yuck.. vegetables like broccoli so far not too tasty. but i do enjoy it. will stay there again when i get holiday. thanks novotel

AccorHotels certified review
Gerry Business - 11/07/2017
« Best hotel in palembang so far »

Large room was one of my fav. Very good breakfast.

AccorHotels certified review
Anonymous Business - 11/07/2017
« Mr. »

great place with great architecture

AccorHotels certified review
Indah T. W. Families - 10/07/2017
« Ms. »

Very Satisfied

AccorHotels certified review
Andri Families - 10/07/2017
« Nice hotel »

Room nice and clean, facilities are good and clean. Swimming pool better than other hotel in Palembang city Receptionist is friendly and helpful Breakfast is not too special, can not find traditional food. We have to wait so long for person who was clean our room

AccorHotels certified review
I P. S. Business - 09/07/2017
« Satisfied »

I sastified for all facilities, environment and all of food in restaurant, facilities of sport likes joging track, gym, swimming fool

AccorHotels certified review
Andreas Families - 09/07/2017

Unsatisfied

AccorHotels certified review
Henny Families - 08/07/2017
« Nice room, foods is not »

My kids always love junior suite room with all facilities, we visited novotel palembang almost every years during Lebaran, but this visit foods to standard

AccorHotels certified review
Casey Families - 08/07/2017

Well at first i thought it was going to be boring in novotel,but then i realized it was nice staying in novotel.I really liked the part when i was swimming in the pool,especially the waterfall.I also liked the part when i watched the tv.Thank you novotel for letting us stay in the hotel.😁

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