Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 482 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,236 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 482 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Handi P. Business - 14/03/2019 AccorHotels certified review
« Stunning »

Really enjoy with the room, so comfortable

Ahmad S. Families - 05/03/2019 AccorHotels certified review

Excelence service

Surya Friends - 24/02/2019 AccorHotels certified review
« Comfortable and enjoy »

Clean and get the fresh air

Sony Families - 22/02/2019 AccorHotels certified review
« still the extraordinary one. keep it up. »

service, complimentary, greeting, food, cleaness, the hotel squad, pool, green familiarities environtment, architecture, i love everything in this residence. novotel palembang still the extraordinary one. keep it up.

Inu P. Business - 22/02/2019 AccorHotels certified review
« Satisfied »

Thank you for the good service

Isaac Families - 14/02/2019 AccorHotels certified review
« Great stay. Much improved service »

Novotel Palembang has gotten mich better over the past year. Good rooms, good service and good status benefits

Jerry S. Business - 12/02/2019 AccorHotels certified review
« President - CIEC »

Pleasant and perfect. The staff went above and beyond normal activities to assist me and made best effort to return my toiletry bag that I forgot (which held my daily medicine). I will always stay at Novotel in Palembang for business or pleasure

Jeffrey A. Solo - 12/02/2019 AccorHotels certified review
« Mr »

Overall is ok. However, i just found out that when i booked online, the room rate excluded breakfast. It'd be better if online booking is included breakfast options. I just applied Le Club Accor Hotels, is it possible my previous stay to get the points? My Classic membership number is: 30…4502 0

Anonymous Families - 08/02/2019 AccorHotels certified review

While I enjoyed in Novotel Palembang, all facilities very good and nice for family, the food, swimming pool, gym, services, the all employee in Novotel very friendly, everything in Novotel its wonderfull

Herman W. Families - 07/02/2019 AccorHotels certified review
« not satisfactory »

We reserved for non-smoking 2 bed family suite for our Chinese new year occasion, and when we checked in to the suite, the smell of the cigarettes were very apparent and there was ashtray provided on the table. Thus, it is not a non-smoking room. We asked for a room change but nothing was available and after several phone calls and a few hours of waiting, they gave us a penthouse room which was non-smoking. We can feel that the hotel is not well-maintained and the amenities even for penthouse are not proper (no soft tissue in the bath room, mirror and shower are not operating well). The manager on duty (Mr. Affandi) was accomodative enough and he sent us back to airport with free minivan. But still hoping for smooth stay without having to make complaints.

Dedy S. Business - 07/02/2019 AccorHotels certified review
« Good service »

Comfortable, cozy and lovely

Ilham A. Business - 06/02/2019 AccorHotels certified review
« Good »

Breakfast taste..good

Dendy M. P. Solo - 28/01/2019 AccorHotels certified review
« Love the room very much »

It was a pleasent night and the quiteness makes it perfect...

Adhi S. Business - 26/01/2019 AccorHotels certified review
« Good for stay, note for improvement created »

Overall was good one note ob electricity issue when local supply power (PLN) down. Need to have 30z 45 minutes to run generator....supposed to be less than 5 minutes and automatic switched.

Didit Z. F. Solo - 17/01/2019 AccorHotels certified review
« 5 stars »

I very enjoy with you hotel

Gary Business - 17/01/2019 AccorHotels certified review
« Fantastic »

It was great experience! Room was clean and proper. The swimming pool was great! The front office folks are very good and proper. I had a business meeting the following day and delayed till 3pm. The room was extended for a late check out which i really like! This is true customer service. Keep it up!

Sony C. T. Couples - 13/01/2019 AccorHotels certified review
« Novotel is always Amazing »

Big room, big bed, big bathroom, big pool.. Everything here in big standard. I am in love with this hotel.

Business - 13/01/2019 TripAdvisor review
« Need to improve on upkeep and maintenance »

Lounge chair is stained and look rather dirty. Shower screen has damp smell and bathtub is elevated too high from ground making it difficult to maneuvered after shower and could be dangerous for elderly ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng Kang H, Thank you for your time in communicating this review through Tripadvisor during during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experience as a result of housekeeping services in our guest room. We really appreciated your positive feedback and it has been conveyed to the entire team for further improvement. Again, thank you for your review and may I take this opportunity to say that we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Yuda T. Families - 08/01/2019 AccorHotels certified review
« Well designed and clean ream, friendly staffs, great facility »


Hendry Families - 07/01/2019 AccorHotels certified review
« Good for family »

I stay with my family with kids, nice place for kids, I like the pool, and this hotel also next with mall so no need to far away to find something needed.

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