Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 479 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,210 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 479 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Families - 08/02/2019 AccorHotels certified review

While I enjoyed in Novotel Palembang, all facilities very good and nice for family, the food, swimming pool, gym, services, the all employee in Novotel very friendly, everything in Novotel its wonderfull

Herman W. Families - 07/02/2019 AccorHotels certified review
« not satisfactory »

We reserved for non-smoking 2 bed family suite for our Chinese new year occasion, and when we checked in to the suite, the smell of the cigarettes were very apparent and there was ashtray provided on the table. Thus, it is not a non-smoking room. We asked for a room change but nothing was available and after several phone calls and a few hours of waiting, they gave us a penthouse room which was non-smoking. We can feel that the hotel is not well-maintained and the amenities even for penthouse are not proper (no soft tissue in the bath room, mirror and shower are not operating well). The manager on duty (Mr. Affandi) was accomodative enough and he sent us back to airport with free minivan. But still hoping for smooth stay without having to make complaints.

Dedy S. Business - 07/02/2019 AccorHotels certified review
« Good service »

Comfortable, cozy and lovely

Ilham A. Business - 06/02/2019 AccorHotels certified review
« Good »

Breakfast taste..good

Dendy M. P. Solo - 28/01/2019 AccorHotels certified review
« Love the room very much »

It was a pleasent night and the quiteness makes it perfect...

Adhi S. Business - 26/01/2019 AccorHotels certified review
« Good for stay, note for improvement created »

Overall was good one note ob electricity issue when local supply power (PLN) down. Need to have 30z 45 minutes to run generator....supposed to be less than 5 minutes and automatic switched.

Didit Z. F. Solo - 17/01/2019 AccorHotels certified review
« 5 stars »

I very enjoy with you hotel

Gary Business - 17/01/2019 AccorHotels certified review
« Fantastic »

It was great experience! Room was clean and proper. The swimming pool was great! The front office folks are very good and proper. I had a business meeting the following day and delayed till 3pm. The room was extended for a late check out which i really like! This is true customer service. Keep it up!

Sony C. T. Couples - 13/01/2019 AccorHotels certified review
« Novotel is always Amazing »

Big room, big bed, big bathroom, big pool.. Everything here in big standard. I am in love with this hotel.

Business - 13/01/2019 TripAdvisor review
« Need to improve on upkeep and maintenance »

Lounge chair is stained and look rather dirty. Shower screen has damp smell and bathtub is elevated too high from ground making it difficult to maneuvered after shower and could be dangerous for elderly ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ng Kang H, Thank you for your time in communicating this review through Tripadvisor during during your recent stay with us. Please allow me to express my sincere apologies for the inconveniences you have experience as a result of housekeeping services in our guest room. We really appreciated your positive feedback and it has been conveyed to the entire team for further improvement. Again, thank you for your review and may I take this opportunity to say that we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Yuda T. Families - 08/01/2019 AccorHotels certified review
« Well designed and clean ream, friendly staffs, great facility »


Hendry Families - 07/01/2019 AccorHotels certified review
« Good for family »

I stay with my family with kids, nice place for kids, I like the pool, and this hotel also next with mall so no need to far away to find something needed.

Riza A. Families - 07/01/2019 AccorHotels certified review

It was amazing.. because my children and wife was full of laugh

Erwanto Families - 04/01/2019 AccorHotels certified review

my family, especialy my doughter love staying at novotel very much

Endang S. Families - 03/01/2019 AccorHotels certified review
« 8 »

good over all

Mahardika F. Business - 29/12/2018 AccorHotels certified review
« Staff hospitality »

I always stay in Novotel if I travel to Palembang. Hotel environment is good but staff hospitality is very poor especially in check in counter. This is 4 star hotel which should has good hospitality but the quality looks like 2 or 3 stars hotel.

Malino Business - 28/12/2018 AccorHotels certified review
« Great Hospitality and Cozy Place to Stay »

As usual, when it's come to Palembang, Novotel is the 1st priority for me. Nearby the airport, you can relaxing at the lobby with a pianist playing the piano at night with a cup of coffee. They can maintain the consistency of unforgettable services each time staying in here.

Browning Friends - 28/12/2018 AccorHotels certified review
« Comfortable rest »

It was a tiring day for me and my friends. We took a holiday from Jakarta to Palembang and stay for one night since we're too tired. We use our friend name instead my name. The service was nice n so the room

Yudi R. Families - 28/12/2018 AccorHotels certified review
« Good place n service »

very satisfied with the place and service. the food is delicious, the facilities are very good.

Novi Business - 18/12/2018 AccorHotels certified review
« luxury hotel that is comfortable with an exclusive environment »

stayed for 3 nights while attending a seminar in Palembang, the room I stayed in was quite comfortable and clean. The food served at breakfast is quite varied. The pool and garden facilities are quite comfortable to enjoy.

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