Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

Our hotels AccorHotels
4.0/5 427 reviews
All hotels in Palembang
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From 760392.00 IDR Non member rate
From 760392.00 IDR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 47 non-smoking rooms
  • 6 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,581 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 427 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Menajang J. I. Families - 18/04/2018
« Hotel Lacks Worker »

Check In: room was not available at check in time, and only available many hours after. No apologies from management, no welcome drink, no compensation at all. Room Cleaning: Room have not been cleaned even past lunch time. Breakfast: my seat was taken by other people when I was getting food, no one takes care of guest. Others: Hotel not providing Sajadah for guest prayer in room.

AccorHotels certified review
Anonymous Business - 17/04/2018
« satisfying overall »

Satisfying overall. there should be a sidewalk for pedestrian from lobby to the exit hotel area.

AccorHotels certified review
Anonymous Business - 17/04/2018
« It was fine but still lack of consideration »

I don't really understand how the free parking for guest works here at Novotel Palembang. I obviously registered my vehicle to the front office, but still I have to pay for the parking fee. By the time I go back to the hotel, I registered AGAIN, and the next day I still have to pay for the parking fee. You should make sure that the vehicle number I registered is registered until the date I checked out from the Hotel. Thanks

AccorHotels certified review
Abdillah Business - 17/04/2018
« Excelent »

Good ambience...good food..overall good

AccorHotels certified review
Anonymous Business - 13/04/2018
« It was nice »

I and my family stayed for 2 nights, different room each night. It was comfortable enough. The staffs provided friendly welcome. On the last day, I left my cellphone charger, and my brother also forgot to pack his laundry. The cleaning service directly reported about my brother's laundry, but he/she forgot to report about my charger until I realized it myself. Well, it was my fault then. However, if it were reported right away, I would have just had the charger back quickly. Lucky enough, that my brother still had a meeting there with other surgeons and the receptionists were helpful. Thank you for the help.

AccorHotels certified review
Rifky Business - 13/04/2018
« Great, but,,, »

Everything's great,,,but the restaurant/buffet staffs need to be educated more, and the housekeeping staffs,,,please tell them to knock before entering the room

AccorHotels certified review
Pramudya S. Business - 12/04/2018
« Tranquil and cozy place to stay »

Everything was perfect except one thing, a little bit creepy

AccorHotels certified review
Artanto Friends - 12/04/2018
« Resort in the heart of the city »

The Hotel is well designed as a resort in the heart of the city. The room is build separately. It is look like we are in exclusive room. The swimming pool is looks beautiful and looks like in the beach. The environment is comfort to take a rest. And it is very easy to get to the shopping zone. Just a short walk from the Hotel

AccorHotels certified review
Anonymous Business - 12/04/2018
« Dusty and Smelly »

I love the room, design, view, but because the room was dusty and (since it was smoking room) i still can smell it. I have allergy to dust, staying for two nights in your hotel triggered my asthma attack. Thanks for repeatedly email me, you might want to see my review on trip advisor

AccorHotels certified review
Hendri Business - 12/04/2018
« Good Experienced »

The Room was good, great enviroment with great oudoor and swimming pool. The breakfast is OK, but more variety will be great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hendri, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel Palembang Sincerely, Golly Lutfi General Manager

AccorHotels certified review
Anonymous Business - 12/04/2018
« Satisfied and confortable »

Suite room in the ground floor will be better if there is open access to swimming pool directly

AccorHotels certified review
Herman A. Couples - 11/04/2018
« Excellent service and facilities, good location »

The front office and F&B staff were excellent in delivering quality service

AccorHotels certified review
Rendis Business - 11/04/2018
« Amazing room and scenery »

The whole team work admirably in services especially banquet team

AccorHotels certified review
Oscar W. Families - 11/04/2018
« nice »


AccorHotels certified review
Welly Business - 09/04/2018
« Excelence »


AccorHotels certified review
Edy P. Couples - 09/04/2018
« impressive »

novotel not only offers a comfortable room atmosphere, but also provides an impressive outdoor ambience

AccorHotels certified review
Hengky Families - 07/04/2018
« Keep it »

I m very satisfied for all the premesis. The room, the view, all of it. Keep it.

AccorHotels certified review
M J. H. Friends - 07/04/2018
« Good enough but i get a drty bedcover »

Kindly & fast response

AccorHotels certified review
Januari Families - 07/04/2018
« romantic and beautiful »

1. Novotel in Palembang have large swimming pool and the view so beautiful. 2. The Staff hotel very kind.

AccorHotels certified review
Amalia P. Families - 06/04/2018
« Pleasant stay »

I was had an amazing stay at Novotel. I had an upgraded room to Junior Suite. The breakfast menu was the best. The taste was just perfect. Thank you.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From 760392.00 IDR Non member rate
From 760392.00 IDR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
See rates