Hotel - Novotel Palembang Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang Hotel & Residence Hotel

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4.0/5 417 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • SM BADARUDDIN II
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 198 rooms
  • 47 non-smoking rooms
  • 6 family rooms
  • 12 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • Iron in room
    • Full kitchen
    • Microwave in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,410 reviews

Our guest reviews for Novotel Palembang Hotel & Residence

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 417 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Vincent L. Business - 19/02/2018

Fine

AccorHotels certified review
Ferry S. Business - 19/02/2018
« Great! »

The people are kind, great services & of course very delicious food

AccorHotels certified review
Hardi Business - 19/02/2018
« Nice Hotel »

Good room decoratic with green views.

AccorHotels certified review
Lukas A. D. Business - 19/02/2018
« satisfied »

room is clean but rather far to reach there from reception desk

AccorHotels certified review
Tito D. S. Families - 16/02/2018
« moderate »

We love all hotel facilities, perfect. However, some cases were really bad such as, no body care of visitors coming and offering to bring the luggage in, only standing and doing nothing near the lobby. Also, the staff in the restaurant during breakfast time, most of them were Trainees and No single smile at their lips such as one guy named Adith we met during breakfast time.

AccorHotels certified review
Rizka P. Business - 15/02/2018
« Nice place for the rest »

I’ve great moment after stay 1 night

AccorHotels certified review
Ardy M. N. Business - 14/02/2018
« Common experience »

It's a common experience when I stayed in. Overall not too bad..

AccorHotels certified review
Rahul Business - 14/02/2018
« Fantastic »

1. Refreshing 2. Neat rooms, though fixtures in the toilet need to be changed 3. Friendly and warm staff 4. Good view ahs setting of the pool and the rooms

AccorHotels certified review
Santyarini Families - 13/02/2018
« Comfy home »

My stay here was nice, the view from the room (its alot better when u stay in the 1st floor like u have backyard on ur own), clean room, nice staff but terrible wifi ☹️I dont know about others, but i need to relogin whenever I open my phone and thats annoying, also the refreshment in my room (my mom said the sugar and tea was not in good condition when we arrive). But overall it was nice to stay here, hope to comeback here whenever i visit Palembang again.

AccorHotels certified review
Wan N. Business - 09/02/2018
« MDM »

VERY COMFORTABLE ROOM NICE BREAKFAST HELPFUL & FRIENDLY STAFF

AccorHotels certified review
Ruth Friends - 06/02/2018
« Pleasant stay »

it was a very pleasant stay. very comfy and nice. got a pretty nice view from the balcony. the room was also perfect for a get together occasion.

AccorHotels certified review
Atika D. Friends - 05/02/2018
« Miss »

Our stay at Novotel Palembang was fantastic! Would definitely comeback if i'll ever in town again, thanks!

AccorHotels certified review
Mr. L. Business - 05/02/2018
« Business trip to Palembang »

Enjoy the stay in this Hotel and find it has a very friendly and help full staff. communication with phone operator was terrible as this lady did not understand any english and just forward my phone call to many other person. with the provided food at the Chinese Restaurant i was very dissatisfied as the taste is terribel and not referring to any chinese food.

AccorHotels certified review
Edy G. Business - 03/02/2018
« Best & unique hotel @ Palembang »

Nice hotel with resort theme. All is good. The only annoying issue is the Waiter on restaurant (Ground Floor), During dinner they put me at the table, and never comeback with menu book, wait for 25 minutes and cancelled my dinner. Others just perfect!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Edy Goh, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. We will brief them to refresh all standard operation procedure in order to avoid the same problem in the future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Golly Lutfi General Manager

AccorHotels certified review
Anonymous Couples - 02/02/2018
« Mrs »

Happy and comfortable

AccorHotels certified review
Tandyo T. Friends - 01/02/2018
« Amazing »

Nice services around the hotel. All the staff shown good hosptilaty. Gonna be back for sure if i ever visit Palembang again. Good Job

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Tandyo Triasmoro, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to review your stay with us, we are exceptionally happy to hear that you really enjoyed your recent stay with us. We have been passed your motivate comments to our team. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to Palembang. Sincerely, Golly Lutfi General Manager

AccorHotels certified review
Devi Couples - 31/01/2018

The food at restaurant is not good enough.. with high price, steak was so dissapointed, and bad check in also.. i was waiting one hours to get my room hikss

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Devi, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at Novotel Palembang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them to refresh all standard operation procedure in order to avoid the same problem in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and allow me to serve you better in the future. Best Regards, Golly Lutfi General Manager

AccorHotels certified review
Baskoro Families - 30/01/2018
« Perfect gateway for family and leisure »

It was great knowing that this hotel provide beautiful view and pools for family and kids. However, the Jacuzzi only allowed for +18 men only which in some other hotels the whirlpool are allowed for both men and women and young and adults without any limitation. That is something needs to be considered to make this hotel fully family friendly hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Baskoro, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at Novotel Palembang. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them to refresh all standard operation procedure in order to avoid the same problem in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and allow me to serve you better in the future. Best Regards, Golly Lutfi General Manager

AccorHotels certified review
Sri I. Friends - 30/01/2018
« Nice and comfortable place »

Breakfast no variant

Our hotel has responded to the review
Our hotel has responded to the review

Dear in…, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at the Novotel Palembang Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Golly Lutfi General Manager

TripAdvisor review
Business - 29/01/2018
« Palembang Business »

Efficient and Professional staff. Attend to my needs promptly. Always polite. If there is room for improvement breakfast, replenishing the dishes which are empty. More staff attendance will make it an excellent breakfast experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eugene S, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. Really appreciated your high comments toward our team and your observation during breakfast period in the restaurant has been shared to the entire team in our Food & Beverage Department for further service improvement. Again, thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city.

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