Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 449 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,007 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 449 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fun G. Families - 10/10/2018 AccorHotels certified review
« Le Club members are not appreciated or treated differently here »

I’m a silver member and I don’t feel like I’m treated differently, unlike your other Accor properties. In Mercure Jakarta Sabang for example, I was given welcome drink during check in and a free room upgrade. In Novotel Palembang there were no welcome drinks, and they initially put me in a room located near the club which is very noisy. Then I requested to be shifted to the other wing facing the swimming pool, and they helped me to arrange for the room change. However they told me it’s an upgrade and I have to be charged extra for it. That made me felt a bit disappointed, because in other properties my request would have been dealt with without any additional charges.

Muljami Business - 09/10/2018 AccorHotels certified review
« nice, i love Novotel Palembang »

the most great novotel hotel i ever visited, different with other novotel, wish i can visit palembang n sleep at novotel again...

Hubert W. Business - 05/10/2018 AccorHotels certified review
« Very bad experiences during check out, took more than 30 minutes for check out process »

I like swimming pool which are big and nice. I do not like the check out process which was very slow and below expectation

Bagus Business - 04/10/2018 AccorHotels certified review
« great place »

i stayed 2 nights and have good experience

Morris Couples - 04/10/2018 AccorHotels certified review
« Check in time waited too long »

Check in time, usually at 02.00pm reality waited until 03.00pm

Syuratman Couples - 03/10/2018 AccorHotels certified review
« Very good Hotel »

I feel very satisfied about the services of hotel room, but I still hope for upgrading the furniture of room, still old Thanks

Salim Families - 03/10/2018 AccorHotels certified review
« Nice and comfort »

Novotel give best environment by garden and swimming pool that i like

Anonymous Families - 03/10/2018 AccorHotels certified review
« Very nice hotel »


Mohd Z. Friends - 01/10/2018 AccorHotels certified review
« Marvellous »

Good view. Very comfortable experience. All staffs were very friendly and helpful. Nice place to stay.

Noah Business - 30/09/2018 AccorHotels certified review

Menu breakfastnya variatif

Diana Business - 30/09/2018 AccorHotels certified review
« Good location, big room »

The bed is super king size n the room is bigger than the average similar hotel rooms. But breakfast is standard for the kind of menu, and also the taste is very standard

Agnes L. S. H. Business - 30/09/2018 AccorHotels certified review
« Comfortable staying »

Staff are helpful. Room facilities in good condition, very comfortable, good internet access. Good food provided in the hotel café and breakfast. If possible, the café can prepare more variety of noodle type food (in soup, fried, and other cooking method), more variety of Indonesia food. Check-in counter staff to inform guess about the welcome drinks. We did not aware about the service, miss it, we only aware during the next day of staying.

Richard Business - 30/09/2018 AccorHotels certified review
« Not a pleasant experience »

Room view is not good, water heater was not working at night, wifi unstable. Only good thing was the outdoor pool amd its view.

Jonathan J. Families - 29/09/2018 AccorHotels certified review
« Above my expectation »

This hotel is above my expectation. The staffs are so friendly & helpful. It is a great place for me to spend quality time with my family. I really enjoy the pool. The depth is just right for me and the water temperature is just perfect. I really enjoy my time with my 1.5 year old son in the pool. This will be a very good memory.

Venny J. Families - 29/09/2018 AccorHotels certified review
« Beautiful scenery but too much noise »

Bathrobe n toothbrush provided only 1. The wall is too thin that too much noise from outside our room that we can hear it inside our room. Hard mattress would be nice if provided upon request.

Anonymous Business - 26/09/2018 AccorHotels certified review

the hotel s very nice and comfortable, the view is so green.

Mr T. Business - 26/09/2018 AccorHotels certified review
« Great »

Stay here for one night. It's great hotel.

Azhari H. Couples - 26/09/2018 AccorHotels certified review
« Mr »

nice quite n cool swimming pool

Dani N. Business - 24/09/2018 AccorHotels certified review
« Very good »

Very good. Incredible.

Andre Business - 23/09/2018 AccorHotels certified review
« satisfying service »

all staff serve well and kindly,good food serving only the restaurant does not sell cigarettes so if we run out of cigarettes we have to walk far enough because the waiter is not permitted to leave the hotel if this waiter can be repaired the beautiful good view will be more perfect

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