Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

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4.0/5 435 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Other sports activities
    • Jogging track (Nearby)
    • Table tennis


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,695 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 435 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
Business - 18/06/2018
« Bad check-in experience »

This was not my first stay at Novotel Palembang, so I consider this experience as one of those bad days. Arrived very late 12am. after a very long and tiring working ride from Jambi to Palembang, I expected a smooth and friendly check-in experience. As an AccorPlus member, I brought 1 room upgrade voucher, and 2 free breakfast voucher as the room I reserved was room only booking. The upgrade voucher was rejected as I only brought 1 while my stay is 2 nights - accepted although I have stayed at Pullman who accepts differently. However the biggest issue happened when I was asked to pay for the room again while I am 100% sure my booking confirmation email from said that no payment at the hotel anymore. The duty manager on that shift was not even a better character, pushing me to show my payment proof. I even opened my laptop, opened the account to show what was written in the booking confirmation, but he kept insisted that the I have to show him the credit card's payment proof, which is crazy considering my credit card statement is still weeks from then. I finally paid, with the promise to be confirmed on the next morning. Specifically wrote that I want a no-smoking room, but I know from the smell that I got a treated smoking room. I was too tired to have another debate so I decided to leave it be. The next morning's duty manager called to explain that there'll be no double booking for the stay and offered a free room upgrade for the 2nd night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YapDenny, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. It’s a big regret for me to hear that your stay with us was not a memorable one, especially when you had the unpleasent experience upon your arrival after a long trip. I have communicated this issues to the team especially to our Duty Manager for further rectification and how important is to handle each of our guest with hospitality manner. Again, thank you for your review and my sincere apology for the inconvenience that you experienced. We duly hope that this will not put us in your permanent disfavor. We all look forward to welcoming you back to Novotel Palembang Hoel & Residence on your next trip to Palembang.

AccorHotels certified review
Brian S. Business - 13/06/2018
« Horrible »

I am an Elite member for SPG and Marriott. I am about to acquire better status for Accor Hotels in Palembang as there's no hotels for SPG nor Marriott. I purposely booked direct this time to Accor as I have always used Agoda to book hotels outside the membership that I mentioned. And for a few times I stayed in Accor Hotels when visiting Thailand for work, I have decided to try the app. I made a booking including an added option of Late Check out. However, we had to cancel the late checkout as we will check out early at 6.30 am instead. There was no way to cancel the late check out which is like IDR 500,000 per room and I had booked for 2 rooms. If you know, that the price of the room is much different from the late check out fee and for an establish company like Accor, not being able to cancel an ADDED OPTIONS item, I think this is downright downgrading and bad in my opinion. Moving through, I have asked for a non smoking room but was given to a smoking room. Luckily we are able to be moved to a non smoking room. The rooms probably need an upgrade soon, as it is quite aged right now. But there's not much complains with the new room but definitely not up to par with other Novotels I have stayed before. I do more than 30 hotels says a year for my work so I do know hotels services well enough, but this is really not your standards at all. I hope this is good inputs for you. Thank you for your kind attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian Sutisna, Thank you for taking the time to tell us about your experience at the Novotel Palembang - Hotel & Residence. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Your Sincerely, Herman WIJAYA EAM

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Good Environment & Service, Quite worn down fixtures »

Housekeeping service is good though bathroom amenities quite limited. Huge place with good view and quite good room. Though bathroom fixtures eg sink, tub are worn down and require refurbishment.

AccorHotels certified review
Dwi K. P. Business - 08/06/2018
« I like the atmosphere »

I like the atmosphere of the hotel, what else the rooms are very comfortable and the service is all pleasant.

AccorHotels certified review
Rahmawati H. Business - 01/06/2018
« Nice ambience »

I stayed two nights during the fasting month. I am pleased that Novotel served a good sahur (a lot of varieties). The room is nice and clean but got some mosquitos bites

AccorHotels certified review
Filia Families - 30/05/2018
« Menyenangkan »

Best hotel in this town..

AccorHotels certified review
Vida Families - 30/05/2018
« wonderful »

nice place nice service

AccorHotels certified review
Anonymous Business - 30/05/2018

good hospitality

AccorHotels certified review
André Business - 28/05/2018
« What a great Hotel !! »

Had a wonderful stay. Room was clean. Breakfast had a good spread to choose from. Could not fault anything. Garden by the pool are extremely well laid out. Well done and Thank You !!

AccorHotels certified review
Deny M. K. Business - 28/05/2018
« comfortable work trip »

delicious food, comfortable for rest.

AccorHotels certified review
Anonymous Friends - 27/05/2018
« Satisfied »

Facilities and service were good.

AccorHotels certified review
Ricky M. Business - 25/05/2018
« Very very bad »

Not worth the monet, staff not well trained, queue to check out is extremely long and hotel is not well maintained. Definitely not going to stay here again. Bad recommendation.

AccorHotels certified review
Muhammad H. S. Business - 23/05/2018
« wonderfull place »

i'm not stay but attend meeting

AccorHotels certified review
Lenny Business - 22/05/2018
« arrangement space is not clear at the lobby »

giving room type not in accordance with the order, employee at the restaurant not in place

AccorHotels certified review
Noviyanti Families - 22/05/2018
« Happy »

I had a very pleasant stay. If I'm to point out things that can still be improved, there was many leaves in the swimming pool, but it is understandable since there's a lot of trees around. Besides, I saw the hotel employee tried to clean the pool, a couple of times. Also, I was flustered when I found out that the room where I stayed only had 1 bathrobe. I only needed one actually, but I was worried that there would possibly be a misunderstanding that the guests might take 1 of the bathrobes. But I called the front desk to confirm that, so it was no problem.

AccorHotels certified review
Ramond A. R. Business - 14/05/2018
« great experience »

nice room ambience, cozy. perfect choices of Breakfast, helpful staff

AccorHotels certified review
Meivira Business - 13/05/2018
« Great »

Its been a great experience staying in novotel. The location is strategic and close to the heart of the city.

AccorHotels certified review
Ellis G. Business - 11/05/2018
« Ellis G. »

All good

AccorHotels certified review
Stephen S. Business - 10/05/2018
« Why not receive Accor points? »

I did not receive points for my stay at your hotel. Please credit my account ASAP.

AccorHotels certified review
Hans J. Solo - 10/05/2018
« 5 »

siad it before trohugout 9 months: it might be the best hotel in the city of Palembang, the rooms are a little worn out, sofa's need some steam cleaning. but one thing do never change: YOU HAVE THE WORST KITCHEN IN THE CITY OF PALEMBANG, and even your staff admit it, bring in some higher skilled chef's then you can keep your guest in the hotel restaurant for dinner's I was there when you ahd barbecue, besides me there was a mom with her daughter, I toke some movie of it just as a prove, when I make my comments on Trip Advisor. we do normally go to Arista for Dinner, they know how to make a steak, pizza and food in general. advise! get your quality of the food in order.

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