Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 472 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,125 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 472 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Wahyu P. Business - 11/12/2018 AccorHotels certified review
« pleasant »

large room. beautiful view. comfortable atmosphere.

Sudi Business - 07/12/2018 AccorHotels certified review
« Excellent »

Amazing experience. Very very statisfied with the front desk people specially front desk supervisor Ms Anggi. She help me like anything in changing and selecting the room I am looking for and also booked the same room when I came back again after two days time. People like Ms. Anggi is an asset to any hospitality business. Greatly satisfied with other ares as well i.e. food, house keeeping etc. Overall a five start experience.

Sunriselongriver Business - 03/12/2018 AccorHotels certified review
« Nice staffs »

So big hotels, nice chinese restarant.only the problem is the accor points is too late to reach your account.

Anonymous Business - 30/11/2018 AccorHotels certified review
« Nice and clean hotel »

nice atmosphere.. room is clean and the food is great.. but my accor member still not recorded by the reception

Hartoyo Business - 28/11/2018 AccorHotels certified review
« Satisfied and comfortable during stay at Novotel Hotel »

sometimes I have problem to reservation on Novotel Hotel with reason is full booked. I suggest that if I have record which often to stay this hotel , so I as loyal customer have got priority to room booked even full booked.

Anonymous Business - 28/11/2018 AccorHotels certified review

Good and homy room but incomplete recreational facility because your sauna machine is not working

Raimo Business - 28/11/2018 AccorHotels certified review
« Very good! »

Very nice staff. Good service. Good breakfast.

Herman J. Business - 28/11/2018 AccorHotels certified review

Good service

Jhon B. Business - 27/11/2018 AccorHotels certified review
« Very comfort stay »

Good pool and gym area

Agus M. Business - 26/11/2018 AccorHotels certified review
« Good for bed, challenge for bathroom »

Happy to stay. Nice and quite atmosphere. Bathroom floor was wet when I was in. Water not flown in the basin for handwash.

Nur A. U. Families - 26/11/2018 AccorHotels certified review
« Absolutely satistied,, 'll be coming again next time »

Me and my family so happy to stay in novotel,, Swimming in garden pool,, enjoy the food, and confort room,,, love this hotel

Yan H. Business - 26/11/2018 AccorHotels certified review

Nice room's design and comfy. feels like in a tropical island

Bayu S. Friends - 26/11/2018 AccorHotels certified review
« MR »

the checking out is irritating as the hotel must check the room, i stayed at suite room and i gave guarranbtee by CC, hotel mcan charge directly to my CC if you loose something in the room. when having dinner, i could not charge the bill to my room as the waiter says the guarantee is not enough. when i checked in the receptionist suggested the deposit via CC is 0ne million rups.

Julian Solo - 25/11/2018 AccorHotels certified review
« Just OK »

Comfortable enough but * Wasn't offered help with my bags. Found my own room. * Non smoking room smelled of stale tobacco smoke. * Mini bar wasn't refilled.

Ag Business - 23/11/2018 AccorHotels certified review
« Great location but no sleep »

Ernie room and facilities however nightclub noise results in no sleep before 3am

Aria Business - 21/11/2018 AccorHotels certified review
« Nice hotel, great stays »


Anonymous Business - 18/11/2018 AccorHotels certified review
« Awesome »

Nice stay with Novotel Palembang. Best resort in Palembang.

Fata Business - 15/11/2018 AccorHotels certified review
« Hot water in the bathroom is not hot. »

Tue last night I stayed was not bad but I can’t say it was good either. The hot water in the bathroom was not working properly, It’s not even warm (compared with the first time I stayed a week before). When I checked out and informed my consern about the hot water to the receptionist, he did not response as it should be. Also I asked about my accor point, he said it will be in after checked out but until today my point is still not come in yet. But I appreciated for the hotel by providing the box of bread for whom who can not eat in the restaurant because have to catch the flight.

Business - 15/11/2018 TripAdvisor review
« Nice rooms and good service »

I've stayed twice and somehow I was given the same room both time. It's a nice room but the only problem is a major one. Starting around 11pm, there is a nightclub that plays extremely loud and the entire room shakes until 3am. It is room 341 but I am sure it is the same in nearby rooms. Impossible to sleep during that time. If I stay again, I will not accept to stay near that area.I provided this same feedback last time, but there was no response from management and the problem is not solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Armando G, Thank you for taking the time to complete this review in Tripadvisor during your recent stay with us. It is with regret I noted the inconveniences you experienced relating to the noise from our entertainment center while you're trying to take a good rest in the room. We have taken notes in your profile so we can assign you on another wing on your next stay with us. Again, thank you for your review and We all look forward to welcoming you back to Novotel Palembang Hotel & residence on your next visit to city.

Raymond Business - 13/11/2018 AccorHotels certified review
« A night in Palembang »

I was on a business trip. Which makes i only stayed by your premise for only 10 hours or so. The room is great. The breakfast station is great too. But the walking distance from lobby to my room is pretty far. Else than that, nothing to complain about.

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