Hotel - Novotel Palembang - Hotel & Residence
Novotel Hotel Novotel Hotel

Novotel Palembang - Hotel & Residence Hotel

4.0/5 465 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Jogging track  (Nearby)


  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24HRS
    • Opening hours : Week-end 24HRS

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 196 rooms
  • 48 non-smoking rooms
  • 16 family rooms
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,072 reviews

Our guest reviews for Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 465 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fata Business - 15/11/2018 AccorHotels certified review
« Hot water in the bathroom is not hot. »

Tue last night I stayed was not bad but I can’t say it was good either. The hot water in the bathroom was not working properly, It’s not even warm (compared with the first time I stayed a week before). When I checked out and informed my consern about the hot water to the receptionist, he did not response as it should be. Also I asked about my accor point, he said it will be in after checked out but until today my point is still not come in yet. But I appreciated for the hotel by providing the box of bread for whom who can not eat in the restaurant because have to catch the flight.

Business - 15/11/2018 TripAdvisor review
« Nice rooms and good service »

I've stayed twice and somehow I was given the same room both time. It's a nice room but the only problem is a major one. Starting around 11pm, there is a nightclub that plays extremely loud and the entire room shakes until 3am. It is room 341 but I am sure it is the same in nearby rooms. Impossible to sleep during that time. If I stay again, I will not accept to stay near that area.I provided this same feedback last time, but there was no response from management and the problem is not solved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Armando G, Thank you for taking the time to complete this review in Tripadvisor during your recent stay with us. It is with regret I noted the inconveniences you experienced relating to the noise from our entertainment center while you're trying to take a good rest in the room. We have taken notes in your profile so we can assign you on another wing on your next stay with us. Again, thank you for your review and We all look forward to welcoming you back to Novotel Palembang Hotel & residence on your next visit to city.

Raymond Business - 13/11/2018 AccorHotels certified review
« A night in Palembang »

I was on a business trip. Which makes i only stayed by your premise for only 10 hours or so. The room is great. The breakfast station is great too. But the walking distance from lobby to my room is pretty far. Else than that, nothing to complain about.

Leonardo S. Business - 11/11/2018 AccorHotels certified review
« Worth Staying »

Very satisfying stay and value for money. Room is clean and staff are courteous

Moh A. T. Families - 11/11/2018 AccorHotels certified review
« satisfying »

Good and very pleasant

Anonymous Business - 07/11/2018 AccorHotels certified review
« Engineer »

very pleasant. No problem.

Nessa Business - 06/11/2018 AccorHotels certified review
« Great service, need to work on food taste. »

Beautiful place, clean, friendly staff. Fast response. Most food taste not too special. quite expensive for the taste, not really worth the money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nessa, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at Novotel Palembang Hotel & Residence. It is with big regret to hear that we were fail to meet your expectations as you reiterated in your comments, and my sincere apology for the inconveniences. Again, thank you for your review and my sincere apology for the inconvenience that you experienced. We duly hope that this will not put us in your permanent disfavor. We all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next trip to Palembang. Kindest regards, Golly Lutfi General Manager

Marjaldi L. Business - 29/10/2018 AccorHotels certified review
« Truly satisfying. »

Great location as it was near my meeting venue.

Rama W. Business - 25/10/2018 AccorHotels certified review

Proses Check in lama

Anonymous Business - 25/10/2018 AccorHotels certified review
« Great place, friendly and very helpful staff »

The hotel is nice and clean with a very helpfull staff. I particularly enjoyed that when asking for sight seeing ideas, at the reception your colleagues were always very friendly and provoding useful advice, proactively suggesting things to do and see (i particularly would like to say thank you to Ms Ayu!).

Hansen Business - 24/10/2018 AccorHotels certified review
« Below Expectation »

First impression when enter the room not as luxury as other Novotel, even found few mosquitos flying around. No slipper in the room, have to call housekeeping to deliver to my room. Furniture in the room look bit old, need some upgrading work.

Alden Business - 24/10/2018 AccorHotels certified review
« A brief, pleasant stay in a quiet, grand environment. »

Everything felt grandiose yet homely. The interior, the corridors, the pool, the architecture. The room made me feel immediately at home. The service is prompt and punctual.

Tika Business - 21/10/2018 AccorHotels certified review
« Satisfied »

My husband and i went to palembang for some bussinesses. We decided to stay in novotel based on our friend recommendation. When i entered the lobby for the 1st time, i feel amazed. I like the architecture and the interior design also, the ceiling is so high.. i always like resort theme for hotel. The staff were very helpful.. the room itself was not quite big for 2 person i guess. But, the bed were very big. The most we loved were the pillow and the bed.. it's so fluffy and comfy. We also like the bathroom. Everything were just fine while we were staying in novotel. The breakfast were good too. I also want to thank you to the front office.. (sorry, i forgot the name)... thank you for ur kindness to me.. Thank you novotel..

Agustian Business - 21/10/2018 AccorHotels certified review
« Mr »

-Bathroom is bad -No information of breakfast is not included from our hotel deal and since we booked from Traveloka and its stated that it has free breakfast but it turns out its not included and no information from the receptionist neither the waiter -Television position is weird

Fitri D. Couples - 21/10/2018 AccorHotels certified review
« Mrs »

overall is very good

Anonymous Business - 21/10/2018 AccorHotels certified review

I'm very Disappointed with this hotel. I can't use my CC because Novotel hold my limit. Your employees and services arenot good and convince. I don't want stay this Hotel

Kevin S. Business - 18/10/2018 AccorHotels certified review
« Uncomfortable »

- Air conditioner in the breakfast is not working it supposed to be. So it feels hot inside the room - The Gym Music is so loud. I asked nicely to turn it down a bit, but the trainer did not do anything. Just say okay but he did not do anything.

David K. Business - 17/10/2018 AccorHotels certified review
« Nice »

Very nice hotel, great ambience, good food, and what a complete facility

Zakia Business - 17/10/2018 AccorHotels certified review
« Nice »

Comfortable. But confusing for directions, especially for the meeting rooms

Permadi Business - 17/10/2018 AccorHotels certified review
« Overall perfecto »

Receptionist very kind, helpful, the resto menu is delicious.. Room is clean, near pool

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