Hotel - Mercure Kuta Bali
Mercure Hotel Mercure Hotel

Mercure Kuta Bali

3.5/5 1,525 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 817500.00 IDR Non member rate
From 817500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
    • Internet access via Fiber Optics
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Accessible bathroom
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • NGURAH RAI
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor unheated pool
    • Natural swimming pool
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf course 9 holes
  • Clay tennis court  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

  • 130 rooms
  • 8 non-smoking rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Web TV
    • Telephone
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Kuta Bali

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,525 reviews
Business - 12/03/2019 TripAdvisor review
« Business Meeting »

The room and bed are comfy but it's difficult to work inside since no meeting table provided. The food choice was not so variety. The communication between hotel staff team were not so satisfied, they was always confused.

Our hotel has responded to the review
Our hotel has responded to the review

Dear p_srithep, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Solo travel - 07/03/2019 TripAdvisor review
« Hard to get money back »

I stayed here for 4 nights. I was charged twice for my booking and the hotel is aware of this and said they would organize a refund. 10 days later and no refund. They promoted a buy one get one free at reception for the Spa when I checked in, also later at a desk in the foyer promoted the same offer to me. When I went to book a massage I was not offered the buy one get one free as I was on my own. No where on the card did it say not applicable to single travelers. Pool opens at 7am and closes at 9pm. Giving them 10 hours for treating the pool. One morning at 7-30 it was still closed for treatment, and one afternoon it was closed by 5pm the sign saying for treatment but they were setting up for a party by the pool for a group so the pool was closed. I had to go to reception twice during my stay to get my room door unlocked as the key card would not open it. The room itself was very nice and the service from the staff was very good. I appreciated the room upgrade and the welcome I received from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Megha Chawla, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Family - 08/01/2019 TripAdvisor review
« Year end at Mercure Kuta Beach Hotel. »

This is a wonderful and unforgettable time staying at Mercure Kuta Beach during New Year eve for 6 nighs. There is sparkling fireworks along Kuta beach in front of hotel starting 7 pm till early morning. Thank you for warm hospitality from Management and Staff of Mercure Kuta Beach (Ibu Pantri, Mbak Dewi, mbak Ardi, mbak Enni and others staffs). Especially for Bu Pantri who providing us a nice Year End Dinner or couple and 50% discount for my children.We hope that will come and stay in the same hotel when visiting Bali again in next chance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Companion02792174816, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Special thank's from all Mercure Kuta Beach Bali staff to you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Family - 25/12/2018 TripAdvisor review
« Very nice hotel »

Hotel was nice, location is also good, very clean and the breakfast also good. Just cross the road if you want to enjoy the Kuta beach. Bed is also very nice. Closed to Hardrock Cafe and Beachmall. Alot of restaurant nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear antonsoed, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 22/12/2018 TripAdvisor review
« Awesome. »

Everything about Mercure Kuta Bali was really, really fantastic. From the moment you step in to the moment you leave, Mercure Kuta Bali is simply beautiful. It's location. Its friendly staff. It's rooms. The food.... The ambience. The view from the top. Simply amazing. Love the place. At least I know where I'll be when I'm back at Bali.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karthik1963, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 02/12/2018 TripAdvisor review
« Exhilarating stay at Kuta »

A fabulous property located right on the beach with a rooftop pool and lovely sea view rooms and pool ! The food was very good and service excellent . The staff were very helpful and the rooms are comfortable. The rooms are being renovated and I look forward to a very comfortable room on completion.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KarunMenon, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Friends getaway - 18/10/2018 TripAdvisor review
« Fantastic staff, great food, location is excellent and the rooms are very clean with everything working. »

Thank you Mercure Kuta for your attention to detail, a special mention to Dewi for all the assistance a very valued staff member. From the moment of arrival to departure everything was like clock work and must be commended. Spectacular view from the suite right over Kuta Beach for sunsets and to watch the events. Thank you again..see you next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear u4ianoosa, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Friends getaway - 18/10/2018 TripAdvisor review
« Wonderful Stay »

We loved the hotel for many reasons: location, service, room comfort and connectivity of wifi. The pool was absolutely gorgeous for enjoying the view of the sunset. The hotel was undergoing renovation at some sections but that was not an issue for us because where we were, it was comfortable. Loved the colour choice of the room and the little touches in the room which showed smart design ideas. Definitely a place we would return when staying at Kuta in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SG201516, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Solo travel - 03/09/2018 TripAdvisor review
« Magnificent Mercure »

Right from the start I was impressed with the Mercure Kuta. The entire staff are excellent and were always helpful. They always gave exceptional service. My room was awesome with ocean views and completely renovated with great furnishings. The infinity pool and rooftop area was very relaxing and well planned out. The bar & restaurant were exceptional offering quality food & service. I have no hesitation in recommending the Mercure Kuta Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear pradav, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 30/08/2018 TripAdvisor review
« No soul, no service... Just a bed and a roof. »

Geared towards mass tourism. Staff below level English. Service close to non existent. Could not come up with one reason why to ever stay there again.For sure as a packaged holiday hotel it would do, but not even worth half the money. Better change the name to Ibis so the expectations are lower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gajadama, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Couples - 29/06/2018 TripAdvisor review
« Best Hotel, excellent service »

Very recommended hotel. From the warm greeting of the staff at the frontdesk, to the cleanliness of the rooms and surrounding. Also delicious breakfast. And the location is very accesable to Kuta Beach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gregorius E, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Solo travel - 14/06/2018 TripAdvisor review
« Good location »

Refurbished room was good,WiFi was excellent,was on the 4th floor with ocean views from the side only.Very noisy till late night due to the music blaring from Hard Rock Hotel next door. Breakfast was ordinary. Location and Service was very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronniebond007, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. Your positive feedback is highly appreciated. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

Couples - 07/06/2018 TripAdvisor review
« Bali View »

Ideal location overlooking Kuta Beach. Fantastic view from roof top pool at sunset. All staff very friendly. Waiters in the restaurant attentive and quick to serve. Mojitos at sunset were good - but bar had a limited range. Wine was not available at the time - using Ramadan as an excuse. However this did not affect the stocks of other alcoholic drinks! Suggest that manager does better stock control.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brid016, Thank you for choosing to spend your night at Mercure Kuta Beach Bali. We are glad that you had a great experience with our services during your stay. Your positive feedback is highly appreciated and we ensure you that necessary actions had been taken to improve our services in the future. Looking forward to welcoming you again in the near future. With Best Regards, Tony Andrianto General Manager

Navigator582747 Couples - 03/03/2018 TripAdvisor review
« Excellent »

Beautiful hotel, super super friendly and helpful staff, great location in Kuta. I stayed in one of the newly renovated rooms up the back and it was a really nice, comfortable and quiet room. Rooftop pool sensational. I saw a few reviews bagging out the breakfast, but I thought the breakfast was varied and delicious - the balinese food was delicious if you're not scared and have a go, and there was plenty of western style breakfast food as well. The restaurant also has a great view from the window tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 01/03/2018 TripAdvisor review
« WONDERFUL »

We had a wonderful stay, and were in a newly renovated room. The hotel was clean and tidy, and the breakfast buffet was delicious. I enjoyed swimming the pool, and the staff were so friendly. I would stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam R, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 05/01/2018 TripAdvisor review
« Disappointed »

The hotel was interestingly designed and very well located on the sea front at Kuta Beach. However, despite being advised we had been given a room upgrade the room was not to our liking. In particular there was no hot or warm water at the wash hand basin. In fact there was no hot or warm water at the shower either on several days. The answer to the later was that there were renovation works ongoing, but that seemed unlikely as there was no problem with the cold water. The room and bathroom were short on storage space. For several days there was a cleaners cloth left lying under the sink and it had not been retrieved by the time we left. On one day the electronic lock to the room failed and we were locked out for over an hour. When the lock was fixed no one bothered to tell us the work was finished and we could get back into the room, I had to ask. At night and in the early hours the noise of children and adults holding conversations in the corridor outside our room prevented a good nights sleep. The restaurant was on two levels which meant going up and down stairs, not a very sensible situation.One breakfast when the upper level of the restaurant was full we were seated in an area where there were ashtrays on all the tables and the gentleman at the next table was smoking. The matter was resolved but indicating people can smoke by putting ashtrays on the tables where people are going to eat is totally unacceptable. My experience at this hotel means I will avoid the Mercure brand in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Family - 03/01/2018 TripAdvisor review
« Convenient Hotel »

Upon our arrival at Mercure Hotel on 17 December 2017 we were welcomed by the friendly reception staff. Our newly refurbished room was spacious with a walk in wardrobe. Room was clean and beds comfortable. There was also a sofa bed for lounging. Bathroom amenities were provided and tea and coffee making and a small fridge. 2 bottles of complimentary water were replenished daily during our 4-days stay. Breakfast, which was included, was below average. There is a swimming pool at the hotel but no gym to our disappointment. Wifi is easily accessible. The beach is just across the road at Mercure Hotel. BeachWalk Shopping Mall is within walking distance and so are the numerous market stalls located in a very narrow street minutes away from BeachWalk Shopping Mall. On the whole our stay was a very pleasant one, despite of the rain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jazabelle, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Family - 19/11/2017 TripAdvisor review
« Perfect Location, nice service »

The location is perfect, just a few step from Kuta beach and it is near Legian street. Really convenient for travel with family. And with Accor membership, i can upgrade my room and get complimentary for drop service to the airport in the last day. The hotel service is nice and friendly. Definitely will come back this hotel !

Our hotel has responded to the review
Our hotel has responded to the review

Dear 957cchu, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Solo travel - 24/10/2017 TripAdvisor review
« all about the staff and service »

had a lovely stay, had stayed here before about 2 years ago, great to see they have retained most of there great staff, always felt safe and secure, very central, beautiful roof top infinity pool, always quite, nice breakfast, beautifuly furnished and cleaned rooms, 5 star, nothing was ever to much, always polite and very professional. looking forward to seeing you soon, thank you all so much, kind regards, Simon Davies.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon D, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Couples - 09/10/2017 TripAdvisor review
« 2 Night Stop Over »

Being a member of ACCOR HOTELS, We stayed a 2 nights in Ocean View room 350, before going to Ubud. The view was great however the room was a bit dated, but very clean (just watch the high steps). The bed was great, nice & soft. Best part is the A/C after walking around all day. The roof top pool is great and you can just relax and watch the sunset sipping on a cocktail. Its central location is just another plus for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip G, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 817500.00 IDR Non member rate
From 817500.00 IDR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates