Mercure Kuta Bali 4 stars

TripAdvisor rating 3.5/5 1,605 reviews
Mercure Kuta Bali
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+ 25 Services
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Room 1

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Hotel extras

  • Prime location on the beachfront of the famous Kuta Beach

  • Infinity Swimming pool and Spa with Kuta ocean view

  • Devour in an exquisite and free flow beverage experience with MyGlass package

  • Newly refurbished Superior rooms

  • Treat your kids to all-inclusive kids' menus and activities (10am to 4pm) with MyKids package

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • NGURAH RAIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Well-being
  • Babysitting on request
  • Golf course 9 holes
  • Clay tennis court (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Mercure Kuta Bali

Jalan Pantai Kuta 10 X
Br Pande Mas
80361
kuta
indonesia

Tel: +62361767411

Fax: (+62)361/767417

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NGURAH RAI At 5km / 3.11 miles - Shuttle paying

  • By boat

    BENOA HARBOUR At 10km / 6.21 miles

GPS :-8.72085, 115.169742

Our accommodations

Superior Double Bed (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Twin Beds (Up to 2 Adults and 1 Child)

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Double Bed (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27

Deluxe Twin Beds (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27

Deluxe Double Beds Balcony (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27

Deluxe Twin Beds Balcony (Up to 2 Adults & 1 Child)

  • Max. number of persons: 3
  • Area: From 27

Deluxe Ocean View Double Bed (Up to 2 Adults and 1 Child)

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Ocean View Twin Beds (Up to 2 Adults and 1 Child)

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Double Bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Standard Twin Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Refurbished Superior Double Bed

  • Max. number of persons: 2
  • Area: From 24
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Refurbished Superior Twin Beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Ocean Side Double Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV

Deluxe Ocean Side Twin Beds

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV

Junior Ocean View Suite, 1 king-size bed (Up to 2 Adults and 2 Children)

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

ALANG ALANG RESTAURANT

Type of cuisine: Regional

On the 4th floor, the thatched roof is reminicent of a traditional Balinese village. With fantastic views over Kuta Beach, the restaurant offers a unique menu of a mix of Asian and western food. Dinner is a buffet style.

Lunch

06:30 - 04:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOTUS LOBBY BAR

Photo non contractuelle / Strictly non binding

Situated on the 4th floor opposite the reception, the bar is surrounded by Lotus. Our experienced bartender serves a choice of snacks, cocktails, beers and wines from morning to night.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNSET POOL BAR

Photo non contractuelle / Strictly non binding

Located on the 4th floor by the pool and restaurant, the Sunset Bar offers spectacular views of Kuta Beach.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 11

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Kuta Bali

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,004 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,605 reviews

Meet the expectations

Customer review rating 4.1/5

Dedy A. Couples - 09/09/2019 AccorHotels review

Need a table somewhere under the TV

Dear Deddy A., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Enjoyable stay

TripAdvisor rating 3.5/5

stephenj354 Friends getaway - 07/09/2019 TripAdvisor review

The hotel is close to retail shops, restaurants, Beachwalk shopping centre, Matahari department store, travel agencies, money exchange and directly opposite Kuta Beach. All the staff are extremely friendly. We had the delight of dealing with Kirana Dewi at check in, who subsequently popped up at breakfast time assisting the other staff. Room was adequate, extremely pleased that the modern bathroom did have a rain shower as advertised. We only dined at the restaurant for breakfast, which had a nice variety of food to choose from.

Dear stephenj354, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Miss

Customer review rating 4.1/5

Lee I. Solo - 06/09/2019 AccorHotels review

I was very impressed with my room, very clean and tidy everything you would require. The breakfast was great good variety. The only problem I had was coming down the stairs from my room as sometimes they were had to see they require some sort of line across the top of each step but otherwise everything was fantastic, staff were marvelous.

Dear Lee I., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Hugely disappointing, pas pour les enfants

TripAdvisor rating 3.5/5

d0ugyd0ug Family - 06/09/2019 TripAdvisor review

We are very disappointed with Accord to do with this hotel. We have stayed with Accor hotels in Asia and in Europe, we especially loved the Ibis by Ho Chi Minh Airport, great manager however Mercure Kuta was a disaster, the glass deal turned out to be cheap spirits verging on being fake alcohol in their cocktails not quality spirits that you would expect by a 4 star hotel, the beers were stronger. The my kids deal was a waste too, they had no longer a bag of goodies for boys so they gave my 3 year old boy a pink pig with a ribbon, son unimpressed, the next day they said they would replace it with a car but when they saw the pig was dirty they wouldn’t swap it, we were unaware of a swapping agreement, we thought they were just going to give us the car and keep the pig as well. They was no real service, we never saw the manager on the premises. When we made a mistake to do with our booking, late checkout, they said they wouldn’t reimburse us or offer an exchange. This Mercure truly gives Accird a bad name and I would recommend that Accord retrains the hotel Management to do with pleasing their loyal customers. Also the photos were really deceiving, the pool is on the roof.

Dear d0ugyd0ug, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Very satisfied.

Customer review rating 4.1/5

Ivan Couples - 02/09/2019 AccorHotels review

We had a good stay at the hotel and enjoyed the room!

Dear Ivan P., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Just for the fantastic location

TripAdvisor rating 3.5/5

Hot100 Friends getaway - 02/09/2019 TripAdvisor review

I came to stay here just for the night. I am aware that this is a pretty old resort. Only good thing is it's location. It's right at Kuta beach with shops, malls and many interesting people to see. Cleanliness in general ok stage. Smallish room with weird sized balcony overlooking the courtyard. Not pretty because I got the level 2 room and its noisy too as my room was rocated just above the reception. Breakfast was on a small tight area on level 4. Rice porridge was salty - I thought it was supposed t be tasteless because we need to add the other needful stuffs such as eggs, soup and condiments to make it savory. Chicken dish was bland. Above this, the service staff were fabulous. Pillows in room were large, new and fluffy. Fantastic.

Dear Hot100, Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Tenang

Customer review rating 4.1/5

Bagus Business - 31/08/2019 AccorHotels review

Good service

Amazing adventure

Customer review rating 4.1/5

Alex P. M. Solo - 29/08/2019 AccorHotels review

My stay in Mercure Kuta is so satisfying and amazing. As a gold member, i was able to experience the upgrade benefit by staying at the suite room in the 4th floor. My Bali adventure is truly memorable and wonderful. The pool at the fourth floor is super ok with an amazing view of the beach at Kuta area. Truly recommended this hotel to all.

Dear Alexander M., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Location, eateries and Clemens’s are good

Customer review rating 4.1/5

Anonymous Couples - 28/08/2019 AccorHotels review

Very good

Dear Barwant B., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Excellent

Customer review rating 4.1/5

Hiba E. Families - 26/08/2019 AccorHotels review

Every thing is perfect, especially the view from the 4th floor.

Dear Hiba E., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

I had an enjoyable stay at the Mercure once I had killed the mosquitoes in my room on the first night.

Customer review rating 4.1/5

James S. Solo - 26/08/2019 AccorHotels review

The hotel was nice, I've stayed previously 10 yrs ago and it hasn't changed much. The room seems to have had a refit which was nice. My only criticism was the room was full of mosquitoes when I first arrived. After killing a few I asked house keeping to come and spray the room. After that they didn't re-appear

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure Kuta Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tony Andrianto General Manager

Always satisfied when we stay here

Customer review rating 4.1/5

Sam C. Couples - 24/08/2019 AccorHotels review

We enjoy Mercure for the people the service the comfort of the rooms and the great location

Dear Samuel C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Amazing

Customer review rating 4.1/5

Abdulrazaq A. Friends - 22/08/2019 AccorHotels review

It was very good and comfortable if I will come to Bali again i’ll definitely stay at Mercure thank you guys ❤️

Dear Abdulrazag a., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Good, but need for improvement

TripAdvisor rating 3.5/5

johannitarpramadi Couples - 21/08/2019 TripAdvisor review

I stay 3 days 2 night in Mercure Kuta beach with the hope this is good hotel to stay since it is near the beach and Bali known for the hospitality. the room is very good, clean and well maintain. what need to be improved is in the front desk, the staffs there are working mainly for working, not trying to reach and supportive to the customer. As the front line of the hotel, sincerity, is important, and customer also feel, how they were treat. Sometimes no one is there and to call the receptionist from room also took sometimes to get answer. May be Management needs to add some staffs in Front Desk. Staffs in other area is quite good. Location of Mercure is an excellent location, so maintaining good service is something needs to be done.

Dear johannitarpramadi, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Great stay

TripAdvisor rating 3.5/5

NA N Couples - 18/08/2019 TripAdvisor review

Spend the last night in Bali at Mercure and loved the hotel, the hotel surroundings especially the pool area which has got a great view of the beach and ocean. The location of the hotel is also convenient for exploring the area on foot. The room is spacious and very comfortable, only issue we had during our stay was that the water tap control came off and can't be closed. This was quickly rectified by the in house maintanence team. An overall memorable stay

Dear NA N, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

Very recommended hotel

Customer review rating 4.1/5

San Families - 29/06/2019 AccorHotels review

Good hotel, clean rooms, satisfying service, friendly hotel staff and the location of the hotel is also very strategic. We can enjoy sea views from the 4th floor. Suitable for holidays with family or friends. I highly recommend this hotel

Dear Tan S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager

Delightful stay.

Customer review rating 4.1/5

Dira V. Families - 26/06/2019 AccorHotels review

Very welcomed employees, good foods & services.

Dear Dira V., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager

Pleasant stay at a convenient location.

Customer review rating 4.1/5

Renati Families - 25/06/2019 AccorHotels review

The staff were friendly and welcoming. My room (Deluxe Balcony) was a little small for two people and there was too little space for hanging and storing one's clothes, especially (I would imagine) for a longer stay. Breakfast was tasty. The best feature was the location: (a) it's right by the beach, and (b) when you're getting out of the Kuta area by car, you can take a shortcut through Poppies Lane II which saves you plenty of time and traffic.

Dear Renati A., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager

MRS Trias C.

Customer review rating 4.1/5

Trias Families - 19/06/2019 AccorHotels review

I liked this hotel because at the moment I walked in to the lobby area it felt so serene & peaceful especially after experiencing the traffic jam & hustle bustle outside.

Dear Mrs. Trias C., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager

Very satisfying.

Customer review rating 4.1/5

Janet G. S. Solo - 17/06/2019 AccorHotels review

I had no problems whatsoever staying at your hotel. All staff were very friendly & helpful, from the reception to the cleaning staff. Excellent service.

Dear Mick S., We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto, General Manager
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