Hotel - Mercure Kuta Bali
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Mercure Hotel

Mercure Kuta Bali

Jalan Pantai Kuta 10 X  Br Pande Mas 
80361  KUTA
INDONESIA

1,354 reviews
TripAdvisor Rating Based on 1,354 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Wheelchair access
  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Golf course 9 holes

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Wheelchair access
  • Air Conditioning
  • NGURAH RAI
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Jacuzzi
    • Massage
  • Golf course 9 holes
  • Clay tennis court  (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Nearby)
    • Glass bottom boat (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Horse riding (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
See all services

Hotel location

Our rooms

  • 130 rooms
  • 8 non-smoking rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Web TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,531 reviews

Our guest reviews for Mercure Kuta Bali

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,354 reviews
TripAdvisor review
Lawrence N Couples - 12/09/2017
« Splendid and Remarkable »

This property was situated in very strategic location as one of the most happening place in bali opposite are the famous kuta beach, to the left are hard rock. Being an Accor member u'll received additional perks depend on your member status.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lawrence N, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
D Families - 11/09/2017
« Good »

Nice Hotel Nice Room

TripAdvisor review
Solo travel - 09/09/2017
« almost there »

I like this place. rooms have been renovated. Of course this does not make them bigger .. but it is OK. Breakfast could be improved. location is good for what I need. Staff ... great! pool and bar, great. Why there is no gym???

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEYA Philippe B, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Don Couples - 30/08/2017
« Great staff and service »

Clean new room. Overall hotel was quiet, unexpected being in central Bali. Loved pool area.

AccorHotels certified review
Febri Business - 29/08/2017
« Great location but not excellent service »

This hotel had great location but not give excellent service to guest..since they were not giving more experience to member especially for platinum member (e.g no benefit to get upgrade room, no greeting from management hotel, lucky me there are still give me a welcome drink and fruit basket) and also this hotel have bad management time of renovation work which is until midnigth I still heard someone working outside my room..also the breakfast so lame where the fish fried is tough and diffcult to eat, its like this food reheated and not fresh..

TripAdvisor review
Friends getaway - 28/08/2017
« Overbook »

We had a problem as soon as we arrived at the hotel, after doing all the process to our check in, the attendant told us that we had to go to other hotel, because they didn´t have a room for us. As we were with our friends, and we payed in advance to stay in a hotel in front of the beach we didn´t accepted. As a matter of fact it was really stressfull. After a long wait they arranged us a room, far from being the best, but ok. Be careful with your booking in this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adriana B, Thank you for bringing to our attention the problem you have encountered during your visit in our hotel. We sincerely hope that this experience will not impair your confidence in Mercure Kuta Beach Bali and that you will give us the opportunity of welcoming you again. Best Regards, Tony Andrianto General Manager

AccorHotels certified review
Wayne O. Couples - 21/08/2017
« Extra effort from all your staff . Great rooms »

More than enjoyable

AccorHotels certified review
Renée Families - 14/08/2017
« Relaxing, just what we needed »

-Everyone is friendly, kind & helpful -Rooms are kept clean & tidy -Close to everything- -Rooms do not have enough lighting

AccorHotels certified review
Akon Couples - 14/08/2017
« Very Satisfied with everything »

It was very beautiful service the room was highly recommended and I would love to come back to this wonderful hotel again with no worries.

AccorHotels certified review
Tara Families - 02/08/2017
« Wonderful hotel with a great pool! »

Lovely hotel, wonderful pool and such friendly staff! Great place all round. Will definately be back.

TripAdvisor review
Solo travel - 02/08/2017
« Great hotel with great service and staff »

I've stayed here before and this hotel is in a great location in Kuta right opposite the beach, close to many great restaurants and shopping. The rooms are consistently clean and the staff are always helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff E, We very much appreciate your comments regarding your stay at the Mercure Kuta Bali. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tony Andrianto General Manager

AccorHotels certified review
Liz Couples - 31/07/2017
« Room needs to be renovated »

AC is noisy

AccorHotels certified review
Wahyu Business - 29/07/2017
« Great Location!! »

Great Location, kindly staff, but room interior to old need some modernization especially at bathroom

AccorHotels certified review
Kylie Friends - 29/07/2017
« Great location in Kuta. »

Excellent location, great pool with view. We stayed in a renovated room and the bed was comfortable. Will be nice when all rooms are renovated and can get a bigger room, but was good.

AccorHotels certified review
Ashleigh Couples - 29/07/2017
« Perfect location with breathtaking views. »

Loved our stay and love our view even more!! The rooms were clean and tidy although a little outdated (I do however understand that renovations are underway). Breakfast was okay, I would suggest perhaps alternating the flapjacks with French toast. Add real cheese to the pastry table. I must say I Loved the pastries!! You could also alternate the cereals with other variations. Perhaps swop the corn flakes and milo cereal for rice crispies and cocoa pops. Just a few suggestions. The staff were very friendly and kind. I must mention we were a little disappointed with the wifi. We asked the staff about this and they suggested that we reconnect often which we did. This however was a bit frustrating. Overall we had a great time and would certainly recommend the hotel to others.

AccorHotels certified review
Km Solo - 26/07/2017
« Home in Bali »

all staffs are very kind with real hospitality, well educated how to deal with customer. Nice view of pool and very convenient location. I stay in a hotel more than a half of each year but this hotel is the best one.

AccorHotels certified review
Rifka S. Families - 24/07/2017
« Humid room - not OK »

Was OK, not great though. Ok because it's central to Kuta, convenient as stores/restaurants are within walking distance. It was an 'old' hotel so need to revamp some of the interiors, esp the bathrooms. We experienced a rather 'humid' room, when we entered the room upon check in the floor was wet all over so we had to mop the floor with the towel and then requested the cleaning service to do it all over again. Later we noticed that the room's temperature was too cool and we had to leave the balcony door a bit open to allow fresh air to enter and minimize the humidity.

AccorHotels certified review
Wie'l Families - 23/07/2017
« Regret »

3 times i stayed here, ( if i have a good bargaining, i would choose another hotel ) 1st time couple years ago, thats the worst , i was stayed at a corner backside room, the room is dark, humid , dirty , 2nd times better, i got a room with loby view even still dark , old interior The 3rd times, i complained, i asked for a better room upstairs , and finally they gave me a renewed room, tq for your compliment I'm a member , i think i supposed get better treatment , in fact i didn't .

AccorHotels certified review
Luki P. Families - 20/07/2017
« Very nice »

The hotel near kute beach and shopping mall

AccorHotels certified review
Danika H. Couples - 19/07/2017
« Disappointing »

Hotel is tired, dirty and staff are not friendly.

Our most recent 20 reviews
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