ibis Krakow Centrum Hotel 3 stars

TripAdvisor rating 4.0/5 852 reviews
ibis Krakow Centrum
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Room 1

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Underground garage 60 PLN per day
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 PLN
  • 100% non-smoking hotel
  • Air conditioned
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Fitness centre
  • Jogging track (Nearby)
Business services
  • Business center with support staff (Nearby)

Hotel location

ibis Krakow Centrum

Ul Syrokomli 2
30 102
krakow
poland

Tel: +48122993300

Fax: (+48)12/2993333

Contact email

Check-in from 14h00

Check out up to 12h00

  • KRAKOW GLOWNY :   124 JUBILAT

  • KRAKOW GLOWNY STATION :   179 JUBILAT

  • KRAKOW GLOWNY STATION :   2 JUBILAT

  • By plane

    BALICE At 14km / 8.7 miles

  • By train

    KRAKOW GLOWNY At 1.5km / 0.93 miles

GPS :50.054602, 19.925558

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our room / Your well-deserved rest

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Room for 1 or 2 people with two separate beds

  • Max. number of persons: ‌2
  • Area: From 0
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

FAMILY-Standard room with 1 double bed and 1 single bed

  • Max. number of persons: ‌3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

PREMIUM king size bed

  • Max. number of persons: ‌2
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN RESTAURANT

Type of cuisine: Other cooking style

Lunch

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

The Bar: a friendly place to get together at any time of day.

Our guest reviews for
ibis Krakow Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,312 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

852 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Pleasant stay in a good spot near the river

Customer review rating 4.4/5

Paul Q. Couples - 14/07/2019 AccorHotels certified review

Helpful staff and good value for money

Dear PAUL Q., Thank You for staying with Us and nice comments - we are really glad for Your positive feedback. Hope to see you soon! Best regards, Grzegorz Plonka Deputy Hotel Manager

Good stay

Customer review rating 4.4/5

Tomek Families - 13/07/2019 AccorHotels certified review

Clean and simple. Good location.

Dear TOMASZ, Thank You for staying with Us and nice comments - we are really glad for Your positive feedback. Hope to see you soon! Best regards, Grzegorz Plonka Deputy Hotel Manager

Great stay in a comfy room

Customer review rating 4.4/5

Andrew P. Couples - 12/07/2019 AccorHotels certified review

Good location in a comfy room. Great bathroom and a really soft bed. The staff were excellent!

Dear ANDREW P., Thank You for comments regarding your stay at the ibis Krakow Centrum, I am very proud that you enjoy our staff and beds. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Plonka Deputy Hotel Manager

Excellent

Customer review rating 4.4/5

Madhu R. Business - 12/07/2019 AccorHotels certified review

Front desk staff was very friendly and helpful. Restaurant staff was also excellent. Room was clean and comfortable. Only, mishap was a bad water leak in dining area during breakfast on July 4th. Leak from ceiling.

Dear MADHU R., Thank you for sharing with us your comments and such positive feedback! I am very proud that you enjoy our staff. I am sorry that your experience from 4th July in our restaurant did not meet your expectations; please allow me to express my sincerest apologies. I would like to say thank you one more time and we hope to see You soon back again! Sincerely, Grzegorz Plonka Deputy Hotel Manager

Krakow was very nice and hotel was good and in a very good location

Customer review rating 4.4/5

David M. Families - 09/07/2019 AccorHotels certified review

The hotel it self was as i would expect, very comfortable rooms with good service and nice people who worked there, but we stayed for 5 nights and had 3 breakfast's. The place was packed with coach parties and we had to sit in with them, just about finding a seat each time. The food was always running out so you had to wait for fresh cooked food which was rushed, and the last thing you want in the morning is sitting with 30 plus 15 year olds. What would have been nice was those that were not on a bus tour could sit somewhere a bit quieter, we felt sorry for the staff.

Dear DAVID M., Thank you for sharing with us your comments and such positive feed back! I am very proud that you enjoy our staff and hotel. I am sorry that your experience from restaurant did not meet your expectations; please allow me to express my sincerest apologies. I would like to say thank you one more time, and hope your next visit will be more pleasant as the previous one. We hope to see You soon back again! Sincerely, Grzegorz Plonka Deputy Hotel Manager
Customer review rating 4.4/5

Anonymous Couples - 09/07/2019 AccorHotels certified review

Room smelt of cigarette smoke, AC in the room was very poor. Room was above the outside seating area where people were playing a guitar and singing until 3am one morning.

Dear Sir, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz Płonka Deputy Hotel Manager

Excellent hotel, good location, good service

Customer review rating 4.4/5

Barbara L. Couples - 08/07/2019 AccorHotels certified review

Another great Ibis, near the city centre with very helpful staff, comfortable rooms and an excellent breakfast.

Dear BARBARA L., Thank You for comments regarding your stay at the ibis Krakow Centrum, I am very proud that you enjoy our staff and breakfast. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Plonka Deputy Hotel Manager

Krakow History Holiday

TripAdvisor rating 4.0/5

David M Family - 08/07/2019 TripAdvisor review

The hotel was about a 15 min walk from the town square and right next to river. Every thing about the hotel was good as you would expect, the only problem was Breakfast time, We had breakfast 3 times all at different times and it was the same problem, full up with coach parties, so it was noisy and the food was slow and we had trouble getting a seat let alone a table. The staff were rushed of there feet. My suggestion eat breakfast some were else.

Great

Customer review rating 4.4/5

Kasia C. Families - 04/07/2019 AccorHotels certified review

Was really nice and cleam

Dear KATARZYNA c., Thank You for staying with Us and nice comments - we are really glad for Your positive feedback. Hope to see you soon! Best regards, Grzegorz Plonka Deputy Hotel Manager

Top Hotel

TripAdvisor rating 4.0/5

Adam M Friends getaway - 04/07/2019 TripAdvisor review

Very grateful for the staff at this hotel, great service. Highly recommend. Great location for walking into the main tourist areas and a nice little cafe opposite for polish cuisine. River only a 5 min walk away - great for a little trip.

Not the bedrm we booked

Customer review rating 4.4/5

Paul D. Friends - 02/07/2019 AccorHotels certified review

We booked a room with a double bed and a single bed. We got a poky room with 2 small single beds

Dear PAUL D, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grzegorz Płonka Deputy Hotel Manager

Nice hotel close to the centre

Customer review rating 4.4/5

Les G. Friends - 01/07/2019 AccorHotels certified review

Nice hotel,good area. Rooms were clean and early check in room available when we arrived, the only thing the rooms could have done with is safes.

Dear LES G., Thank You for positive comments regarding Your stay in our hotel. It I real pleasure to hear that You spent a good time with us. We hope to see You again soon! Sincerely, Grzegorz Plonka Deputy Hotel Manager

wonderful hotel and a really pleasant stay

Customer review rating 4.4/5

Nicole Couples - 29/06/2019 AccorHotels certified review

The hotel was clean and convenient for our stay as only a short walk away into the old town. The staff were all friendly and really helpful. We found it really useful how upon arrival to the hotel, the reception staff provided maps of the city centre, tour guide leaflets and other useful information.

Dear NICOLE, Thank You for comments regarding your stay at the ibis Krakow Centrum, I am very proud that you enjoy our staff and hotel. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Plonka Deputy Hotel Manager
Customer review rating 4.4/5

Eric W. Couples - 24/06/2019 AccorHotels certified review

Great location, helpful staff, clean rooms the only negative was that the bed was not the most comfortable.

Dear ERIC w., Thank you for sharing with us your comments and such positive feed back! I am very proud that you enjoy our staff and location. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. We hope to see You soon back again! Sincerely, Grzegorz Plonka Deputy Hotel Manager

Very friendly and helpful staff, good breakfast

Customer review rating 4.4/5

Ulla P. Business - 24/06/2019 AccorHotels certified review

I stayed for three nights and was very satisfied with the hotel overall. The friendly receptionist recommended a good restaurant for me for the first night. Last night another receptionist recommended where to go before taking a local bus (bustop near the hotel) to the airport, only half an hour by the local bus. The city centre and the old city was one tram station from the hotel. I did not have to pay for tea and coffee equipment, extra lotions or other 'convenience' stuff (mostly unneeded). The room was nicely decorated and very tidy, the bathroom was very functional and well thought. When I thought that I had forgotten my iPhone charger at my room (I found the charger in my suitcase at home), the receptionist came up with me to look for it though I already had checked out for three hours ago. The only dissatisfying thing was the fitted carpet in the room and a missing wastepaper basket in the room.

Dear ULLA P, Thank you for sharing with us your comments and such positive feed back! I am very proud that you enjoy our staff and breakfast. Thank you for such a high rating of our services - it is a great reward for our effort and motivation to further improve the quality of our services. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. We hope to see You soon back again! Sincerely, Grzegorz Plonka Deputy Hotel Manager

Excellent Hotel and staff

TripAdvisor rating 4.0/5

Andrew A Couples - 24/06/2019 TripAdvisor review

Arrived early and as a silver Accor member the receptionist, a very pleasant gentleman let us have the room early. Room and bathroom was spotless, as was the rest of the hotel. Nice area outside the front of the hotel with tables and chairs so you can enjoy a drink. I asked one of the receptionists hoe to get to somewhere on the tram, and her knowledge was very impressive. All staff always smiled and said Hello.The hotel is situated centrally, and only a 20 minute walk to the main square or five minutes on the tram. Good bar opposite as well that has an open BBQ pit. My only wish was as it was so hot outside it would have been good if the air conditioning could go cooler

Disappointing for an ibis

Customer review rating 4.4/5

Warren Couples - 22/06/2019 AccorHotels certified review

The aircon would not go below 24 degree, staff were not exactly friendly or helpful. Very nasty smell eminating from the shower drain .

Convinienly located but with pterry bad meals.

Customer review rating 4.4/5

Anonymous Couples - 21/06/2019 AccorHotels certified review

Location was perfect for our plans. The meals were pretty bad. Especially beef tartare was very bad. Canteen needs refurbishing. The refurbishment in other rooms didn't allow for rest during a day. The ironing board was useless. Basic radio channels were missing on the TV. The staff was very helpful though and this is worth to stress this.

Great value for money

Customer review rating 4.4/5

Erlend Friends - 21/06/2019 AccorHotels certified review

The hotel was located within easy walking distance of the old city. We found the rooms clean, the reception staff friendly and the breakfast good for the price paid. The only issue was that the air conditioning was not strong enough to deal with outside temperatures approaching 30 C.

Good

Customer review rating 4.4/5

Tba Couples - 20/06/2019 AccorHotels certified review

Good , rooms are a little dated

Dear Guest, Thank You for Your comments and such positive feedback! We hope to see You soon back again! Sincerely, Maciej Naziebllo Hotel Manager
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