Hotel - ibis Krakow Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Krakow Centrum Hotel

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4.0/5 715 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Underground garage: PLN 50 per day
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pets allowed 20  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business center with support staff  (Nearby)
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Hotel location

Our rooms

  • 175 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,637 reviews

Our guest reviews for ibis Krakow Centrum

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 715 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
AccorHotels certified review
Juhana Couples - 12/06/2018
« Good service, disappointing room »

Good service, room very basic = AC just circulating air (no cooling), no proper wardrobe or space to store your clothes

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUHANA G., Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that brand ibis did not meet your expectations; please allow me to express my sincerest apologies. We hope that during your next stay we will be able to present the improved quality of stay. Thank you so much and welcome to our hotel in future Sincerely, Maciej Naziebllo Hotel Manager

TripAdvisor review
Couples - 11/06/2018
« Good Reasonable Hotel in a quiet part of Krakow »

Very pleasant check in staff, and the room was up to and even better than normal Ibis standard. Room was very clean. The Bar and Restaurant staff very polite and there is a patio where you can eat, drink and smoke. Not too far from places of interest, but out of the busy area. There was a problem with my bill which I discovered after check out, but after an email the staff rectified this very quickly

AccorHotels certified review
Eric S. Business - 07/06/2018
« A good standard hotel »

Overall, my stay was OK. Hotel was sometimes too noisy because of uncontrolled teenagers staying for 1 or 2 nights. fortunately, my room (141) was on a quieter side. Breakfast is usually nice. The bad thing I noticed is my upper-mattress was dirty on one edge. Better attention should be paid to that

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm greetings from Kraków Maciej Naziebllo Hotel Manager

AccorHotels certified review
Rahul Business - 02/06/2018
« Not as per Accor standards »

Other than the breakfast there was nothing to be happy about during my stay. I understand budget hotels are not very high standard but this seemed a little too much Like the cups kept in the room for water were extra extra thin and the AC didnt work. Luckily for me the weather was cold and didnt need it. The bath soap was empty and had to take soap from the wash basin. The front desk most of time was unattended to when I called from the room to request anything. I paid for a late checkout but didnt know that the room service is taken off for that day. I think the cost vs service can be revisited and made better. Accor has a good market name and I would suggest they maintain it even in their budget hotels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAHUL, Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I understand your opinion about soap and room service - I will draw the attention of the housekeeping staff to they take notice more attention to checking the completeness of the soap and cleanliness of the room. The reception staff always try to receive calls from our guests - especially when they call from the room. I am also convinced that in the future such situations will not take place At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Majciej Naziebllo Hotel Manager

AccorHotels certified review
Charles M. Business - 30/05/2018
« Nice surprise »

All the staff was very kind. However, they didnt know much about the local tourist attractions.

AccorHotels certified review
Kevin R. Families - 30/05/2018
« Stayed 4 nights, but we should have complained about the poor air conditioning in the room on the first night »

Great hotel, friendly and knowledgable staff, the life was always open on the ground floor, which i really liked. But the air conditioning in room 123 was rubbish. We turned off the system and opened the window and the room was colder.

AccorHotels certified review
Jimmy Couples - 30/05/2018
« Lovely Hotel, Friendly Helpful Staff »

Very good, friendly helpful staff, good location

AccorHotels certified review
Soňa Business - 28/05/2018
« super! »

I absolutely loved my stay in this hotel. It was my first and i was planning to stay in a more expensive hotel. But I am so glad I stayed with Ibis. The service provided by the manager at the breakfast was absolutely outstanding and I have never experienced somebody so pleasant and hard working. The choice of the food for breakfast was amazing and food tasted very fresh (freshly made wafles by a chef, hot crusty bread...) Thank you for this, you made my busines stay feel like a holiday :) I will now definitely return again.

AccorHotels certified review
Anonymous Couples - 26/05/2018
« Very pleasant,would come again »

The hotel was in a very good location, about 10 minutes walk from the Old Town, the staff were pleasant,and always prepared to help.. We ate in the restaurant most evenings and found the menu selection/food perfectly acceptable.

AccorHotels certified review
Raymond D. Couples - 19/05/2018
« Excellent »

Services best we had at a Ibis Hotel in Europe so far.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAYMOND, Thank You for staying with Us and nice comments - we are really glad for Your positive feedback. Hope to see you soon! Best regards Maciej Naziebllo Hotel Manager

AccorHotels certified review
Lee S. Couples - 14/05/2018
« Great hotel very helpful staff »

The hotel room is very basic however it is very clean. There is no safe or tea making facilities in the room and the hair dryer is not very powerful. The staff at the hotel are extremely helpful and will do all they can to assist you with booking trips, giving directions etc. The breakfast is continental, pay online as more expensive at the hotel. 34 zlt online and 41 zlt at the hotel. The hotel is a short walk from the river and the Wawel Castle and a short taxi ride or walk to the main square. Ideal location.

AccorHotels certified review
Chris Friends - 09/05/2018
« Recommended »

Hotel was as expected, rooms comfortable with all amenities required. Staff were very welcoming and gave us a great service. Would recommend and would definitely stay again. Thanks to all at Ibis Krakow Centrum.

AccorHotels certified review
M. Couples - 08/05/2018
« Great »

Everything was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M., Thank You for You comments and such positive feed back! We hope to see You soon back again! Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Julian V. D. V. Families - 07/05/2018
« Felt welcome, Friendly staff (incl restaurant), clean (bath)rooms and quite. »

Were welcomed by the reception staff in a pleasant way. The hotel is nicely situated at the edge of the city center. The staff at the restaurant was very pleasant. The (bath)rooms were clean and tidy. The hotel is very quite. Had a good night rest. The breakfast buffy was extremely well organized and rich and tasty!

AccorHotels certified review
Jari E. Business - 07/05/2018
« good »

Good, handycap room 325 has two problems, one: No bide near toilet bowl, and two: shower chair is too high from floor, and too close to faset. Other WISE everything is great.

AccorHotels certified review
Alia Z. Business - 30/04/2018
« It was ok »

it was ok, the stuff was friendly, breakfast was ok, but the bed was uncomfortable for me

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank You for comments regarding your stay at the ibis Krakow Centrum, I am very proud that you enjoy our staff and breakfast. I would like to say thank you one more time, and hope your next visit will be as pleasant as the previous one. Sincerely Grzegorz Plonka Deputy Hotel Manager

AccorHotels certified review
Hki Business - 27/04/2018
« Convenient City Hotel »

Good value for money. Perfect location, in walking distance to many points of interest in Kraków.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We are really happy that You stayed in Ibis Krakow Centrum. Thank You for positive rating! We hope to see You soon. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Anonymous Friends - 25/04/2018

Very good as expected from I is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELIZABETH Thank you for your comment. I am so happy seeing that our service meets with our guests' expectation, it confirms that our job is going in good direction and provide better and better service. Thank you so much and I hope your next visit will be as pleasant as the previous one. Sincerely, Grzegorz Plonka deputy hotel manager

AccorHotels certified review
Sharon Families - 25/04/2018
« Nice Hotel »

Very nice stay and lovely friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHARON, Thank you for taking time to share with us your opinion after staying in the ibis krakow centrum, and for you nice words about our staff. I am so happy that their work is appreciated by our guest - it motivate all of us to serve better and better service in future. Thank you so much and welcome to our hotel in future! Sincerely, Grzegorz Plonka deputy hotel manager

AccorHotels certified review
Diana Business - 22/04/2018
« Great stay in the center of the city »

A sudden stop in the city of Krakow for a night was a pleasant experience. The hotel services were excellent and we received all the info we requested. The breakfast was diverse, assorted and delicious. Overall it was a pleasant stay that helped us relax and enjoy the beautiful city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andreea, Thank you for your "superb" review. I am always happy to hear that our guest feel well in our hotel and are happy with our service! Hope to see you again in our hotel ibis Krakow Centrum. Kind regards, Grzegorz Plonka Deputy Hotel Manager

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