Hotel - ibis Krakow Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Krakow Centrum Hotel

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4.0/5 671 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Underground garage: PLN 50 per day
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 20  PLN
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Business center with support staff  (Nearby)
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Hotel location

Our rooms

  • 175 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Toilets
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 2,317 reviews

Our guest reviews for ibis Krakow Centrum

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 671 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Fayyaz Business - 13/02/2018
« Nice pleas to stay »

Everything was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FAYYAZ H., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Rachel Friends - 09/02/2018
« Was a good stay just some little things didn't make it 100% »

It was ok. There was no tea/coffee facility in the room. Which said there was on the website. No English speaking channel on the tv. And the phone didn't work in my room so when my food order was ready no one was able to tell me and had to make more food. But the staff are friendly and spoke good English which made me feel welcome. Some days out room wasn't cleaned so no new towels and same sheets and rubbish in room. There was an awful smell in the room to the point we had to open the window even tho it was freezing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RACHEL W., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback but those less positive remarks regarding smell in the room are also very important for us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Ralf Business - 02/02/2018
« Good location and very good breakfast »

The location is situated close to the castle, old town and close to the highway. This is very good. Parking is okay. Restaurant/bar is okay, only housewines are bit "cheap" in taste. Rooms are clean and comfortable. Staff is very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RALF V., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Tadeusz K. Business - 17/01/2018
« It is hotel for gour turists »

Quite dissaponted. Big line at the check in. One clark at the reception in the eveving. Half hour in the line. Restaurant completly book, I was advised to come later or go to Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear TADEUSZ K., Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would be very grateful if, while planning next visit in Krakow, You would let me know directly about Your reservation needs. I will try to somehow compensate your disappointment of restaurant experience by offering discounted room rate and dinner voucher for You. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Brian F. Couples - 10/01/2018
« Conveniente and comfortable »

A great experience! The hotel is located very near the City Centre and close by the River. Service is good and friends. Very good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN WILLIAM F., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Saz Friends - 09/01/2018
« Great stay »

Great experience, friendly and helpful staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS O., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Chris S. Friends - 07/01/2018
« Spoilt by the failure of the heating system. »

We had stayed happily at the same hotel last summer and so booked it again. All was well except for the fact that there was no heating in the room. A member of staff brought us an electric heater at 11.30pm (which however was too noisy to sleep by) and the weather was mild for the beginning of January and so we survived. This was unfortunate however. Otherwise things were OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER S., Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Vincent S. Friends - 04/01/2018
« Comfortable, friendly, affordable boutique hotel about 500m from Wawel Castle and the centre of Krakow »

The usual friendly, efficient welcome from the ibis staff. Rooms fine, comfortable for a few nights' stay, solid breakfast and , of course, great value for money. The bar was not ideally-designed - part of the coffee shop - but this was compensated for by the great staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VINCENT S., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Dan Business - 04/01/2018
« Okay hotel, not okay staff »

The hotel is well-maintained and well-located. However, I felt not well treated by a member of the hotel staff both during the check-in (there was a big group just checking in and the other receptionist just left the front desk when he saw me coming) and during the light dinner afterwards (the same person that left the desk was quite unfriendly; the "house wine" that I had was one of the worst wines that I had in my life). Other (more junior) members of the hotel staff were okay - not super nice but fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL K., Thank you for taking the time to tell us about your experience at the ibis Krakow Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Erkki G. Friends - 01/01/2018
« Relaxing »

Simple, but good bed and quiet room. Easy reach from centre. Excellent staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERKKI GEROVOI, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Polina Families - 30/12/2017
« Good »

The key to my room did not work properly and I had to renew it every day. The staff told me that it was due to iPhone and it was annoying... to always go to the reception to update the key code! my family stayed in another room kept their key near iPhones, but did not have the same problem! So, please check the lock of 531 room! The rest was fine as usual in Ibis. Thanks!

Our hotel has responded to the review
Our hotel has responded to the review

Dear POLINA POOR, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially those regarding door lock.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Cameron Couples - 22/12/2017
« Great location and just what you need!! »

Basic room but has everything that you need for your stay. The location is about a 5 mins walk from the main square, longer walk to the train station (around 40 mins) but everything is in a close proximity anyway! Would recommend and would definitely visit the city again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cameron, Thank you for your "superb" review. We are glad to hear you enjoyed your stay with ibis Krakow Centrum hotel. I will share all your kind words with our entire team. It is our hope that you will give us opportunity to serve you again in the near future. Kind regards, Grzegorz Plonka Deputy General Manager

AccorHotels certified review
Angeliki M. Couples - 21/12/2017

Nice hotel, 10 minutes walking from old town! Staff is very friendly, the lobby is wonderful. Rooms are classic ibis style rooms. I always trust ibis as it's worth for money. The only thing that was not satisfying to my opinion was the breakfast which was poor compared to other ibis i have stayed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANGELIKIS M., We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure for me to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. According to our breakfast - thank you for the comment, now we are testing special seasonal winter selection to improve the standard of our breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one, include breakfast experience! Sincerely, Grzegorz Płonka Deputy General Manager

TripAdvisor review
Business - 18/12/2017
« good hotel »

there is only one thing they should change : the quality of the orange juice (they use water with powder and it is horrible). But apart from that , the food is ok, the reception is fast and the staff is at your disposal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Philippe, Thank you very much for your feedback. Much appreciated and we hope this small factor will not deter you from staying with us again in the future. Best regards, Wojtek Kogut Guest Experience Manager Krakow

AccorHotels certified review
Sue Couples - 13/12/2017
« 4 Days in a lovely hotel »

The hotel was warm and friendly and welcoming in all respects. Staff helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN TAYLOR, We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maciej Naziebllo Hotel Manager

AccorHotels certified review
Emma Couples - 09/12/2017
« Good value, friendly staff, good location »

Really enjoyed it, friendly staff, basic but adequate room. Relatively good location for Christmas markets. Would stay again for the same purpose.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma We very much appreciate your comments regarding your stay at the ibis Krakow Centrum. It is always a pleasure to receive a feedback. I will share your comments with our team. I am sure that each feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and hope to see you again in our hotel ibis Krakow Centrum Sincerely, Grzegorz Plonka Deputy General Managera

TripAdvisor review
suet385 Couples - 09/12/2017
« Nothing to fault - Everything to praise »

Hotel is situated just a few minutes walk to the castle area and old town. Staff are friendly and pro active in helping. Rooms clean and warm ( it was snowing outside ) Tea and coffee facilities and a welcome bottle of water.

AccorHotels certified review
Jack Couples - 06/12/2017
« Nice clean hotel »

Great stay clean hotel, staff very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jack, Thank you for your super review. We are glad to hear you enjoyed your stay with ibis Krakow Centrum hotel. I will share all your kind words with our entire team. It is our hope that you will give us opportunity to serve you again in the near future. Kind regards, Grzegorz Plonka Deputy General Manager

AccorHotels certified review
Luis M. Families - 05/12/2017
« Great »

Everything went well. The staff was friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, Thank you for your "superb" review. We are glad to hear you enjoyed your stay with ibis Krakow Centrum hotel. I will share all your kind words with our entire team. It is our hope that you will give us opportunity to serve you again in the near future. Kind regards, Grzegorz Plonka Deputy General Manager

AccorHotels certified review
C Business - 02/12/2017
« For one night only. »

One room has to be changed couse of small like... Nice and Friendly Staff .

Our hotel has responded to the review
Our hotel has responded to the review

Szanowny Panie Radosławie , Jesteśmy bardzo wdzięczni za Pana komentarze dotyczące pobytu w ibis Krakow Centrum. Otrzymanie pozytywnej opinii jest dla nas zawsze wielką przyjemnością. Zapewniam Pana, że podzielę się otrzymanymi uwagami z całym zespołem. Jestem również przekonany, że Pana opinie będą stanowiły zachętę dla wszystkich członków naszego personelu do podejmowania dalszych wysiłków w celu nieustannego poprawiania jakości naszych usług. Jeszcze raz dziękujemy za podzielenie się z nami Pana opinią i mamy nadzieję, że kolejny pobyt w naszym hotelu będzie również tak samo przyjemny i udany jak poprzedni. Z poważaniem, Maciej Naziębłło Dyrektor Hotelu

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