Hotel - Mercure Hotel Munich Altstadt
Mercure Hotel Mercure Hotel

Mercure Hotel Munich Altstadt

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4.0/5 1,292 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • Breakfast
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning disabled during winter for environmental reasons. Heating still available.
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Catering

  • Breakfast

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the non-smoking Superior Mercure Hotel München Altstadt, you can choose between Standard Rooms with a single bed, double bed or twin beds. Junior Suites have a double bed or twin beds. Our Superior Suite offers a delightful view ofthe Frauenkirche. All 80 rooms are air conditioned and have free WIFI. Children aged up to 4 years can stay in their parents' room for free. A crib is available on request. Your pet is also welcome (charge: EUR 13 per night).

  • 80 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning disabled during winter for environmental reasons. Heating still available.
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.5/5 AccorHotels Rating Based on 666 reviews

Our guest reviews for Mercure Hotel Munich Altstadt

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,292 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
jeneferf2017 Couples - 22/11/2017
« Perfectly situated for Munich sightseeing »

Comfortable beds, friendly welcome, delicious breakfast and just what we wanted in terms of its position in the cnetre of Munich. We invited family members for breakfast, which added quite a bit to the bill, and, as our breakfasts were included - rather more than I had expected, but could not fault the menu. There was anything one could possibly want to eat.

TripAdvisor review
Business - 20/11/2017
« Correct but expensive »

very good location, nice service but room furniture is average, size of the room is more than sufficient. Breakfast is included and with an excellent choice of meals. Mini bar is also included. Price is very high though.

AccorHotels certified review
Georgi P. Friends - 11/11/2017
« I,m always satisfied. »

The hotel is very comfortable and I prefer him

TripAdvisor review
Business - 09/11/2017
« Perfectly located business hotel »

Breakfast is good with many options. Coffee is good. The location is extremely convenient if you have business within the Altstadt, and also elsewhere since you have the hubs of Marienplatz, Karlspaltz and Sendlinger Tor nearby.

TripAdvisor review
Couples - 08/11/2017
« Great location »

Ideally located for overnight stay in centre of the old town. Most of the main sights are within walking distance including the train station for the airport. Room a bit small but comfortable. Free mini-bar a welcome inclusion. Friendly and helpful reception staff. Computer in the lobby but no guest lounge or restaurant at this hotel. Breakfast was exceptionally good. Italian restaurant opposite very good.

TripAdvisor review
limormeshulam Couples - 16/10/2017
« very nice hotel »

the hotel is very nice, great location really near to marian platz about 1 minute walk, room and bed clean and comfortable, breakfrast was great with variety of products. we received 1st floor to the st. so it was a little noisy.

TripAdvisor review
Jenny D Couples - 14/10/2017
« Excellent Location »

We stayed for four nights. We were warmly welcomed on our arrival, and although we arrived early our room was ready. The receptionist were always friendly, polite and very helpful. The location was excellent, only a few minutes walk from the Centre of The Old Town. The was clean and beds very comfortable. If we return to Munich, so much more to see we would definitely stay at The Hotel Mercure Munich Altstadt .

TripAdvisor review
Couples - 11/10/2017
« Mixed feelings »

Pluses--The hotel is very well-located in the center of the old city. The room was clean and well maintained. Some of the staff were very helpful, and all were pleasant. Minuses--Overpriced for a small room and tiny bathroom. While the people at the front desk were well-meaning, they frequently gave us inaccurate and misleading information (e.g. incorrect directions). Breakfast was pedestrian.

TripAdvisor review
987ashrafa Business - 23/09/2017
« The usual hospitality I found »

All items are superior, location, staff, room & breakfast. I always stay at that hotel on my visit to München. I feel home when I stay there either as a family or alone. The staff are professional & friendly. I never thought. Of changing this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 987ashrafa, Thank you very much for your recent visit at the Mercure Munich Altstadt. We highly appreciate that you took precious time to let us know your opinion about our service performance. It is our first priority that our guests feel comfortable and welcome at our hotel and we train our staff members to see that they can make the biggest difference for you in that aspect. We hope you had a pleasant trip back home and we hope to welcome you again soon. Best regards from Munich, Dirk Kupfer -General Manager-

TripAdvisor review
Couples - 13/09/2017
« Hotel Stay »

We were very happy with the property, room itself and enjoyed the way how the staff treated us. The location was excellent and we enjoyed our stay very much and recommend it and all the Merure Hotels we stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela, Thank you for the great review. We are very pleased that you enjoyed our hotel as well as location. Do not hesitate to contact us when you are visiting Munich so we can ensure another great stay! Warm regards, Dirk Kupfer -General Manager-

TripAdvisor review
Couples - 09/09/2017
« Great Location and Very Clean »

This hotel was very clean and in a great location. It was a 5 minute walk to Marienplatz and the train stop. The breakfast was excellent. Check-in was fast and all of the employees were friendly and very helpful when asking questions. The only concern was the noise level in the hallways but this was a minor issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pitt, Thank you so much for sharing your feedback of your most recent visit to the Mercure Munich Altstadt. It is always helpful for us to get feedback on how our guests such as yourself are feeling within the hotel. It is a pleasure to read that you enjoyed our convenient location as well as our included breakfast and the service provided by the exceptional staff. We will look forward to welcoming you back again. Warm regards, Dirk Kupfer -General Manager-

TripAdvisor review
Solo travel - 05/09/2017
« Perfect, save the toilets »

Friendly and very helpful staff, They supplied me with toothpaste, toothbrush, shaving blade, and band-aids when the airline finally got my luggage to me two days after arrival, Location is perfect. I could walk to all the major sights, Toilets, at least on the upper floors, need more water pressure to dispose of waste in one flush, or at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerrold, I would not want to miss the opportunity to thank you for your recommendation. I hope we were able to make your time in Munich as enjoyable as possible and I will be pleased to pass on your comments to the entire team. Whenever you are planning your next trip to Munich, please just let us know if we can be of any assistance. We look forward to welcoming you back soon! Warm regards Dirk Kupfer -General Manager-

AccorHotels certified review
Hagar P. Families - 28/08/2017
« Good hotel in a perfect location »

Thr rooms very large. beds are very comfortable. clean. free drinks in the room. coffee/tea & minibar in the room. breakfast very good. the location is perfect, in the center of the old city.

AccorHotels certified review
M. C. Business - 14/08/2017

Efficient service and helpfull staff.The staff is trying to satisfy requests and are also giving good tips.

AccorHotels certified review
C B. Families - 07/08/2017
« Plus and Minus »

A lot of positives with this hotel, but the WiFi is horrible - cannot recommend staying here if internet access is important to you.

AccorHotels certified review
Peter Couples - 30/07/2017
« Great except the AC making loud nouses »

Wonderful staff

TripAdvisor review
Yoram_11 Friends getaway - 27/07/2017
« Mercure altstadt munich »

The hotel is located just 200 m from Marien Platz. The area is very quiet. Personal is friendly. Rooms are big enough with AC. Great choice for breakfast. It's our third stay in this hotel and we will stay again in this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoram, Thank you for taking the time to provide us with feedback relating to your recent stay at the Mercure Munich Altstadt. I am delighted that your experience in our hotel was a positive one - again. It will be my pleasure to share your comments with the rest of my team. I hope we will get a chance to welcome you back for a fourth time to our hotel! תודה רבה! Best regards, Dirk Kupfer -General Manager-

AccorHotels certified review
William B. Couples - 24/07/2017
« wifi was terrible. »

Everything was great except for WiFi availability. I would estimate that wifi was only available 50% of the time.

AccorHotels certified review
John P. Friends - 15/07/2017
« Very nice hotel. Exceeded my expectations. »

This was our first hotel on our 2 week, 4 city summer vacation. We booked on location and price. It seemed to fit perfectly. The front desk staff were helpful with restaurant suggestions and the free minibar is an awesome idea. It was a great way to start a fantastic vacation.

TripAdvisor review
BrettM119 Couples - 12/07/2017
« Excellent Location and Breakfast Buffett »

The hotel staff was helpful and the hotel was very conveniently located in to all city centre sights. The hotel's breakfast buffett is the best I have seen anywhere. The only negative was that when I asked for extra pillows three different times, the hotel was not able to provide. Otherwise, it was excellent. They even provide drinks in the minifridge and refresh them each day at no cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, I would not want to miss the opportunity to thank you for your recommendation. I hope we were able to make your time in Munich as enjoyable as possible and I will be pleased to pass on your comments to the entire team. I am very sorry that the information for extra pillows seems to have been lost in housekeeping and therefore you could not use more than the four pillows available. We are hoping that you will accept our apologies. Whenever you are planning your next trip to Munich, please just let us know if we can be of any assistance. We look forward to welcoming you back soon! Warm regards Dirk Kupfer -General Manager-

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