Hotel - Mercure Hotel Munich Altstadt
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Mercure Hotel

Mercure Hotel Munich Altstadt

Hotterstr. 4 
80331  MUNICH
GERMANY

1,230 reviews
TripAdvisor Rating Based on 1,230 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioning disabled during winter for environmental reasons. Heating still available.

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioning disabled during winter for environmental reasons. Heating still available.
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the non-smoking Superior Mercure Hotel München Altstadt, you can choose between Standard Rooms with a single bed, double bed or twin beds. Junior Suites have a double bed or twin beds. Our Superior Suite offers a delightful view ofthe Frauenkirche. All 80 rooms are air conditioned and have free WIFI. Children aged up to 4 years can stay in their parents' room for free. A crib is available on request. Your pet is also welcome (charge: EUR 13 per night).

  • 80 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning disabled during winter for environmental reasons. Heating still available.
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.4/5 AccorHotels Rating Based on 627 reviews

Our guest reviews for Mercure Hotel Munich Altstadt

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,230 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
C B. Families - 07/08/2017
« Plus and Minus »

A lot of positives with this hotel, but the WiFi is horrible - cannot recommend staying here if internet access is important to you.

AccorHotels certified review
Peter Couples - 30/07/2017
« Great except the AC making loud nouses »

Wonderful staff

TripAdvisor review
Yoram_11 Friends getaway - 27/07/2017
« Mercure altstadt munich »

The hotel is located just 200 m from Marien Platz. The area is very quiet. Personal is friendly. Rooms are big enough with AC. Great choice for breakfast. It's our third stay in this hotel and we will stay again in this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoram, Thank you for taking the time to provide us with feedback relating to your recent stay at the Mercure Munich Altstadt. I am delighted that your experience in our hotel was a positive one - again. It will be my pleasure to share your comments with the rest of my team. I hope we will get a chance to welcome you back for a fourth time to our hotel! תודה רבה! Best regards, Dirk Kupfer -General Manager-

AccorHotels certified review
William B. Couples - 24/07/2017
« wifi was terrible. »

Everything was great except for WiFi availability. I would estimate that wifi was only available 50% of the time.

AccorHotels certified review
John P. Friends - 15/07/2017
« Very nice hotel. Exceeded my expectations. »

This was our first hotel on our 2 week, 4 city summer vacation. We booked on location and price. It seemed to fit perfectly. The front desk staff were helpful with restaurant suggestions and the free minibar is an awesome idea. It was a great way to start a fantastic vacation.

TripAdvisor review
BrettM119 Couples - 12/07/2017
« Excellent Location and Breakfast Buffett »

The hotel staff was helpful and the hotel was very conveniently located in to all city centre sights. The hotel's breakfast buffett is the best I have seen anywhere. The only negative was that when I asked for extra pillows three different times, the hotel was not able to provide. Otherwise, it was excellent. They even provide drinks in the minifridge and refresh them each day at no cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, I would not want to miss the opportunity to thank you for your recommendation. I hope we were able to make your time in Munich as enjoyable as possible and I will be pleased to pass on your comments to the entire team. I am very sorry that the information for extra pillows seems to have been lost in housekeeping and therefore you could not use more than the four pillows available. We are hoping that you will accept our apologies. Whenever you are planning your next trip to Munich, please just let us know if we can be of any assistance. We look forward to welcoming you back soon! Warm regards Dirk Kupfer -General Manager-

TripAdvisor review
Business - 12/07/2017
« Highly plesent hotel at the center of Munich »

It isn't my first time at Munich, but this time was more pleasant thanks to the hotel location at the center of Munich next to the train stations. The hotel is very pleasant, I was at the zimmer room at the first floor which I like it's decoration very much. Breakfast was surprising! Staff was very pleasant. Definitely I'll arrive again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you so much for your review and remarkable recommendation. I am happy to read that the the facilities, the breakfast and the service provided by our fantastic team met your expectations and needs. We would be pleased to welcome you back to Mercure Munich Altstadt and remain at your disposal for any further assistance. With best regards to North Carolina, Dirk Kupfer -General Manager-

AccorHotels certified review
Mohamed Y. Business - 09/07/2017
« Mr Mohamed Younes »

a hotel where you have every thing i need , specially a warm welcome

AccorHotels certified review
Newland Families - 30/06/2017
« Great Location in Munich »

The Mercure Muencher Altstadt hotel is in a wonderfully central location, in the old town, literally less than a minute or so's walk from the hotel to the pedestrianised main shopping areas (Kaufingwestraße). It's also only a 10 minute walk (using the underpass/tube station) from the main Haupbahnhof or 5 mins in a taxi. We stayed two nights as a short city break and thoroughly enjoyed ourselves. The hotel itself is well presented, it's a fair standard at 3*, clean and tidy, the rooms were adequate. As in a few Accor German hotels, they don't seem to have a bar or restaurant, but prefer to have a breakfast room, which although not an inconvenience an onsite bar/restaurant is always a bonus. The breakfast was very good, could not fault it at all. The staff were very friendly and helpful, a big thumbs up from me, would certainly stay there again.

AccorHotels certified review
Neal Couples - 30/06/2017
« Great location, excellent breakfast, prompt srevice »

Large, clean room. Small bathroom with frosted glass sliding door (not good for privacy). Breakfast was excellent. Terrific location -- close to the sites but quiet.

TripAdvisor review
Couples - 20/06/2017
« Perfect Stay at Mercure Hotel »

Hotel Mercure Munich Altstadt is conveniently located near the center of Munich. Lots to see in a 5 km radius. The room was very comfortable and the included breakfast absolutely awesome. Staff was very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FJSCanada, Thank you very much for your outstanding recommendation. We are very delighted that you enjoyed the services provided by our team. We hope to see you again in Munich. Yours Sincerely, Dirk Kupfer -General Manager-

TripAdvisor review
galinak725 Family - 16/06/2017
« Munich June 2017 »

Great service, clean rooms, good housekeeping and sound insulation, great location, quiet street, wonderful and helpful hotel staff, lovely Breakfast. Will recommend to friends and acquaintances.staff, lovely breakfasts. I will recommend to friends and acquaintances.

Our hotel has responded to the review
Our hotel has responded to the review

Dear galinak725, Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you experienced our friendly staff and great service throughout your stay. We hope you had a pleasant trip back home and we hope to welcome you again soon. Best regards from Munich, Dirk Kupfer -General Manager-

AccorHotels certified review
Gail H. Friends - 12/06/2017
« Fantastic staff »

The staff at the front desk, the dining area for breakfast and the room cleaners were all friendly , efficient did their jobs so well. Tha hotel was in a perfect position close to everything. The only problem was the dead flat pillows.

AccorHotels certified review
Hr Couples - 04/06/2017
« Good - as expected, clean and basic. Friendly front desk staff. »

We only stayed one night and were looking for a basic room in a good location. The front desk staff were great! The room was clean and met our needs. My only recommendation would be to put some room darkening shades on the windows as it was fairly bright.

AccorHotels certified review
Adam Business - 03/06/2017
« Short, comfortable visit »

Check in was quick and efficient, the room was clean and comfortable, breakfast was good and plentiful. My Accor status was surely acknowledged.

AccorHotels certified review
Martin M. Couples - 03/06/2017
« central and comfortable »

The centrality of the hotel is a plus point for tourists. We stayed 4 nights in the last week of May. The room was spacious, the bed comfortable and the shower powerful. The breakfast was generous in range of choice: freshly squeezed orange juice and fruit particularly welcome. It took us two nights to work out how the air-conditioning operated and to switch it on. We would happily stay again.

AccorHotels certified review
Jaanus Business - 29/05/2017
« City trip »

Good location, good breakfast and friendly staff !

TripAdvisor review
Couples - 29/05/2017
« Nice stay »

My wife and I just spent 2 nights at the Hotel Mercure Munich Alstadt and found the accommodations to be very comfortable and the the staff to be very helpful. I needed help downloading our flight boarding passes on the lobby computer and the receptionist came over to help me out. The hotels exterior and lobby area is a bit spartan but the location was great and the room very comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Whitaker K., We very much appreciate your comments regarding your stay at the Mercure Munich Altstadt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kindest regards, Dirk Kupfer -General Manager-

TripAdvisor review
Couples - 28/05/2017
« Great stay in Munich »

This hotel is in an excellent location, very central but tucked away from the noise and human traffic. You can hear the church bells from your room. The breakfast is excellent, the staff are helpful and charming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you very much for taking the time to share your experience with us. We are very happy that you had such a great time and enjoyed the service in our hotel. We are looking forward to your next visit. Kind regards, Dirk Kupfer -General Manager-

TripAdvisor review
Couples - 26/05/2017
« Mercure Munich Altstadt »

Enjoyed an excellent 2 day stay - Hotel was well positioned in a quiet area close to the old town section. Staff were very professional and friendly, all amenities were first class and breakfast was delightful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you for taking the time to write a review following your recent stay at Mercure Munich Altstadt. We are pleased to read that you enjoyed your stay with us. Thank you for acknowledging the level of service provided by our staff. Please rest assured that we have passed on your kind compliments to the entire team who are equally happy to hear the same. We look forward to welcoming you back in the very near future. Warm regards, Dirk Kupfer -General Manager-

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