Hotel - Mercure Hotel Munich Altstadt
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Mercure Hotel

Mercure Hotel Munich Altstadt

Hotterstr. 4 
80331  MUNICH
GERMANY

1,255 reviews
TripAdvisor Rating Based on 1,255 reviews
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From 134.81 EUR Non member rate
From 121.33 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioning disabled during winter for environmental reasons. Heating still available.

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public outdoor parking  (Nearby)
  • Pet allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioning disabled during winter for environmental reasons. Heating still available.
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Bicycle hire facilities  (Nearby)

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the non-smoking Superior Mercure Hotel München Altstadt, you can choose between Standard Rooms with a single bed, double bed or twin beds. Junior Suites have a double bed or twin beds. Our Superior Suite offers a delightful view ofthe Frauenkirche. All 80 rooms are air conditioned and have free WIFI. Children aged up to 4 years can stay in their parents' room for free. A crib is available on request. Your pet is also welcome (charge: EUR 13 per night).

  • 80 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning disabled during winter for environmental reasons. Heating still available.
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings
4.5/5 AccorHotels Rating Based on 650 reviews

Our guest reviews for Mercure Hotel Munich Altstadt

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,255 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
987ashrafa Business - 23/09/2017
« The usual hospitality I found »

All items are superior, location, staff, room & breakfast. I always stay at that hotel on my visit to München. I feel home when I stay there either as a family or alone. The staff are professional & friendly. I never thought. Of changing this hotel.

TripAdvisor review
Couples - 13/09/2017
« Hotel Stay »

We were very happy with the property, room itself and enjoyed the way how the staff treated us. The location was excellent and we enjoyed our stay very much and recommend it and all the Merure Hotels we stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuela, Thank you for the great review. We are very pleased that you enjoyed our hotel as well as location. Do not hesitate to contact us when you are visiting Munich so we can ensure another great stay! Warm regards, Dirk Kupfer -General Manager-

TripAdvisor review
Couples - 09/09/2017
« Great Location and Very Clean »

This hotel was very clean and in a great location. It was a 5 minute walk to Marienplatz and the train stop. The breakfast was excellent. Check-in was fast and all of the employees were friendly and very helpful when asking questions. The only concern was the noise level in the hallways but this was a minor issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pitt, Thank you so much for sharing your feedback of your most recent visit to the Mercure Munich Altstadt. It is always helpful for us to get feedback on how our guests such as yourself are feeling within the hotel. It is a pleasure to read that you enjoyed our convenient location as well as our included breakfast and the service provided by the exceptional staff. We will look forward to welcoming you back again. Warm regards, Dirk Kupfer -General Manager-

TripAdvisor review
Solo travel - 05/09/2017
« Perfect, save the toilets »

Friendly and very helpful staff, They supplied me with toothpaste, toothbrush, shaving blade, and band-aids when the airline finally got my luggage to me two days after arrival, Location is perfect. I could walk to all the major sights, Toilets, at least on the upper floors, need more water pressure to dispose of waste in one flush, or at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jerrold, I would not want to miss the opportunity to thank you for your recommendation. I hope we were able to make your time in Munich as enjoyable as possible and I will be pleased to pass on your comments to the entire team. Whenever you are planning your next trip to Munich, please just let us know if we can be of any assistance. We look forward to welcoming you back soon! Warm regards Dirk Kupfer -General Manager-

AccorHotels certified review
Hagar P. Families - 28/08/2017
« Good hotel in a perfect location »

Thr rooms very large. beds are very comfortable. clean. free drinks in the room. coffee/tea & minibar in the room. breakfast very good. the location is perfect, in the center of the old city.

AccorHotels certified review
M. C. Business - 14/08/2017

Efficient service and helpfull staff.The staff is trying to satisfy requests and are also giving good tips.

AccorHotels certified review
C B. Families - 07/08/2017
« Plus and Minus »

A lot of positives with this hotel, but the WiFi is horrible - cannot recommend staying here if internet access is important to you.

AccorHotels certified review
Peter Couples - 30/07/2017
« Great except the AC making loud nouses »

Wonderful staff

TripAdvisor review
Yoram_11 Friends getaway - 27/07/2017
« Mercure altstadt munich »

The hotel is located just 200 m from Marien Platz. The area is very quiet. Personal is friendly. Rooms are big enough with AC. Great choice for breakfast. It's our third stay in this hotel and we will stay again in this place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yoram, Thank you for taking the time to provide us with feedback relating to your recent stay at the Mercure Munich Altstadt. I am delighted that your experience in our hotel was a positive one - again. It will be my pleasure to share your comments with the rest of my team. I hope we will get a chance to welcome you back for a fourth time to our hotel! תודה רבה! Best regards, Dirk Kupfer -General Manager-

AccorHotels certified review
William B. Couples - 24/07/2017
« wifi was terrible. »

Everything was great except for WiFi availability. I would estimate that wifi was only available 50% of the time.

AccorHotels certified review
John P. Friends - 15/07/2017
« Very nice hotel. Exceeded my expectations. »

This was our first hotel on our 2 week, 4 city summer vacation. We booked on location and price. It seemed to fit perfectly. The front desk staff were helpful with restaurant suggestions and the free minibar is an awesome idea. It was a great way to start a fantastic vacation.

TripAdvisor review
BrettM119 Couples - 12/07/2017
« Excellent Location and Breakfast Buffett »

The hotel staff was helpful and the hotel was very conveniently located in to all city centre sights. The hotel's breakfast buffett is the best I have seen anywhere. The only negative was that when I asked for extra pillows three different times, the hotel was not able to provide. Otherwise, it was excellent. They even provide drinks in the minifridge and refresh them each day at no cost.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brett, I would not want to miss the opportunity to thank you for your recommendation. I hope we were able to make your time in Munich as enjoyable as possible and I will be pleased to pass on your comments to the entire team. I am very sorry that the information for extra pillows seems to have been lost in housekeeping and therefore you could not use more than the four pillows available. We are hoping that you will accept our apologies. Whenever you are planning your next trip to Munich, please just let us know if we can be of any assistance. We look forward to welcoming you back soon! Warm regards Dirk Kupfer -General Manager-

TripAdvisor review
Business - 12/07/2017
« Highly plesent hotel at the center of Munich »

It isn't my first time at Munich, but this time was more pleasant thanks to the hotel location at the center of Munich next to the train stations. The hotel is very pleasant, I was at the zimmer room at the first floor which I like it's decoration very much. Breakfast was surprising! Staff was very pleasant. Definitely I'll arrive again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you so much for your review and remarkable recommendation. I am happy to read that the the facilities, the breakfast and the service provided by our fantastic team met your expectations and needs. We would be pleased to welcome you back to Mercure Munich Altstadt and remain at your disposal for any further assistance. With best regards to North Carolina, Dirk Kupfer -General Manager-

AccorHotels certified review
Mohamed Y. Business - 09/07/2017
« Mr Mohamed Y. »

a hotel where you have every thing i need , specially a warm welcome

AccorHotels certified review
N. Families - 30/06/2017
« Great Location in Munich »

The Mercure Muencher Altstadt hotel is in a wonderfully central location, in the old town, literally less than a minute or so's walk from the hotel to the pedestrianised main shopping areas (Kaufingwestraße). It's also only a 10 minute walk (using the underpass/tube station) from the main Haupbahnhof or 5 mins in a taxi. We stayed two nights as a short city break and thoroughly enjoyed ourselves. The hotel itself is well presented, it's a fair standard at 3*, clean and tidy, the rooms were adequate. As in a few Accor German hotels, they don't seem to have a bar or restaurant, but prefer to have a breakfast room, which although not an inconvenience an onsite bar/restaurant is always a bonus. The breakfast was very good, could not fault it at all. The staff were very friendly and helpful, a big thumbs up from me, would certainly stay there again.

AccorHotels certified review
Neal Couples - 30/06/2017
« Great location, excellent breakfast, prompt srevice »

Large, clean room. Small bathroom with frosted glass sliding door (not good for privacy). Breakfast was excellent. Terrific location -- close to the sites but quiet.

TripAdvisor review
Couples - 20/06/2017
« Perfect Stay at Mercure Hotel »

Hotel Mercure Munich Altstadt is conveniently located near the center of Munich. Lots to see in a 5 km radius. The room was very comfortable and the included breakfast absolutely awesome. Staff was very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FJSCanada, Thank you very much for your outstanding recommendation. We are very delighted that you enjoyed the services provided by our team. We hope to see you again in Munich. Yours Sincerely, Dirk Kupfer -General Manager-

TripAdvisor review
galinak725 Family - 16/06/2017
« Munich June 2017 »

Great service, clean rooms, good housekeeping and sound insulation, great location, quiet street, wonderful and helpful hotel staff, lovely Breakfast. Will recommend to friends and acquaintances.staff, lovely breakfasts. I will recommend to friends and acquaintances.

Our hotel has responded to the review
Our hotel has responded to the review

Dear galinak725, Thank you so much for your wonderful feedback. We really appreciate your comments and will forward your review to our staff as well. Great to hear that you enjoyed your stay with us and that you experienced our friendly staff and great service throughout your stay. We hope you had a pleasant trip back home and we hope to welcome you again soon. Best regards from Munich, Dirk Kupfer -General Manager-

AccorHotels certified review
Gail H. Friends - 12/06/2017
« Fantastic staff »

The staff at the front desk, the dining area for breakfast and the room cleaners were all friendly , efficient did their jobs so well. Tha hotel was in a perfect position close to everything. The only problem was the dead flat pillows.

AccorHotels certified review
Hr Couples - 04/06/2017
« Good - as expected, clean and basic. Friendly front desk staff. »

We only stayed one night and were looking for a basic room in a good location. The front desk staff were great! The room was clean and met our needs. My only recommendation would be to put some room darkening shades on the windows as it was fairly bright.

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