Hotel - ibis Den Haag City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Den Haag City Centre Hotel

4.0/5 1,134 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • pets allowed 15  EUR
  • 100% non-smoking hotel
  • Automatic air control
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cozy, this describes the rooms at ibis Den Haag City Centre. All rooms are equipped with a comfortable bed, a functional bathroom and free WiFi - everything you need for a pleasant stay.

  • 197 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,994 reviews

Our guest reviews for ibis Den Haag City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,134 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Maarten Couples - 08/11/2018 AccorHotels certified review

Topligging top personeel kortom top hotel

Our hotel has responded to the review
Our hotel has responded to the review

Beste Maarten, Wij stellen uw opmerkingen over uw verblijf in ibis Den Haag City Centre erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Met vriendelijke groet, Mariëlle Brouwer

Anonymous Business - 07/11/2018 AccorHotels certified review
« Below expectation for the money we paid »

With the room rate paid, I was surprised to see that there is no basic necessities such as shower cap, dental kit and facial tissues. The breakfast was boring as well. Same food everyday.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAH NYEE L., Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Mariëlle Brouwer

D F. Couples - 07/11/2018 AccorHotels certified review
« Limited in-room facilities; friendly and helpful staff; very good location »

See above

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Francis S. Friends - 06/11/2018 AccorHotels certified review
« Very Comfortable room and excellent staff service. »

My room was quiet; the bed was extremely comfortable and breakfast was outstanding. Your staff were friendly and extremely polite. I cannot fault your service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Laurence Couples - 05/11/2018 AccorHotels certified review
« Lovely service »

Taken care of perfectly in a hotel in a great location from where to explore the city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurence, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Rick Solo - 05/11/2018 AccorHotels certified review
« Nice Hotel (once you find it). »

It is a nice, clean hotel, and decent value for the money. The staff were all very friendly and customer oriented. The only problem was finding it the first time. There are very few street signs in that area of the Hague (I never did see one for the Jan Hendrikstraat). Not even sure I was on the right street, I walked right by the hotel without seeing it. There are in fact signs in the windows, but there is another more prominent sign on the building for another business.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Anonymous Business - 05/11/2018 AccorHotels certified review

The lift didn't work so I spent 5 minutes going up and down until I was able to switch lifts. Food was average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serramiss, Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Mariëlle Brouwer

G Families - 05/11/2018 AccorHotels certified review
« Den Haag family trip »

Very nice and good bar tender :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gitte, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Anonymous Business - 03/11/2018 AccorHotels certified review
« I enjoyed my stay »

I'd love to have easier way to have coffee early in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elsa, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Harris S. Business - 31/10/2018 AccorHotels certified review
« A very memorable short stay at The Hague Ibis City Centre »

Customer will always be impressed by how Counter staffs treat its customer the Front Desks was very accommodative and well inform and exceptional Staffs, that brings credits to the organization.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harris, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Anonymous Families - 28/10/2018 AccorHotels certified review
« Very Disappointing »

I booked a room for two nights at Ibis Torenstraat for my aunt of 82 years old who was visiting from Apeldoorn. Unfortunately when we brought her to her room the second night at around 9pm her room hadn’t been cleaned nor her bed made up. We were very surprised, disappointed and upset since you expect to find a nice and clean room when staying in a hotel. I called the hotel desk and I was told that they were surprised to hear my story and all they did is offering to bring clean. towels. This very indifferent reaction to our complaint was for me unacceptable and I asked for a minimum of compensation but nothing seemed possible. So we said goodnight to our very disappointed aunt because she spent 240 Euros, which is not a small amount, to get the service and quality Ibis is promoting. We told her that we were going to talk to the manager on duty. When we arrived at the desk we were told that the manager on duty was on the phone with my aunt. Once off the phone I reported the incident to her and that to according to any standards in the hospitality world a room that hasn’t been made up is unacceptable. The manager didn’t seem to believe us on our word nor didn’t she believe my aunt on her word and therefore had to remind her that she especially not at her age, was not going to lie about such an obvious error of the room cleaning service. My aunt was also told over the phone that she couldn’t expect any financial compensation of any kind not even free breakfast or coffee. The manager on duty was first going to check with the cleaning service if we told the truth and eventually come back to us the next day. Being a longtime international traveler and having worked for the French government abroad, I am used to the standards of good quality hotels and the first thing they do when the guest has a complaint of this kind , is first to say sorry and no questions asked, offer some kind of compensation. The attitude of staff was not the one of a three or four stars hotel Ibis is standing for. If I am taking the time to write such a detailed report it’s to inform you that we were really chocked that evening. For me it’s important that this incident doesn’t go unnoticed because you are promoting your hotel for its service and quality and if it’s not offered, the customer has the right to inform you about it. In the end, the next days, after checking probably, my aunt received a financial compensation of one night, which she appreciated. But it will take time for her and for us to forget that we were not trusted on our word. Thanks for your attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms T., First of all our apologies for my late reply. I needed some time with my team to understand the situation. I want to thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance in the future to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kin-Pong Man Operational Manager

Elvis M. Business - 23/10/2018 AccorHotels certified review
« Mr »

It was good, but didn’t had iron in room, which was annoying. Then we have to go to 3rd floor for iron where usually a big line in the morning. In my country we have iron in rooms for budget hotel too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elvis, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Mr I. B. Families - 23/10/2018 AccorHotels certified review
« A Real Gem »

We really enjoyed our stay at the Ibis in Den Haag. The room was clean and very comfortable. The hotel was quiet at night so we got a very good night's sleep every night. The staff were all excellent - very pleasant and helpful. We hope to stop there again on our next visit to Den Haag. Thanks for an excellent stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Kanwar N. S. Families - 22/10/2018 AccorHotels certified review
« Blissful »

The location bis good, facilities as expected and cheerful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kanwar, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Amnmon M. Business - 22/10/2018 AccorHotels certified review
« graet time and plaese. »

friendly staff. rooms are beige .clean and comfortable. The location is wonderful. The bar is varied and interesting .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amnon, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Aiste Business - 22/10/2018 AccorHotels certified review
« Excellent »

It's the best value what it's possible to get for the price paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AISTE M., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Trevor S. Friends - 21/10/2018 AccorHotels certified review

My party of 8 arrived with a booking for 4 Twin Rooms for 4 nights with Breakfast... We were told by the Reception Staff that our Rooms were doubles and Hotel was fully booked due to a Congress event.. I booked these rooms in January and felt very badly treated and will never stay at a Accors/Ibis hotel again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor, Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. My colleague from the reception did his best to arrange a better solution for you at our colleague hotel the Mecure **** as we couldn't provide the rooms that you needed. He did his very best to help you continue a good journey. Again our apologies for the inconvinience. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Mariëlle Brouwer

Canny Business - 18/10/2018 AccorHotels certified review
« Nothing out of the ordinary »

As a long term guest in the hotel, I have seen your offering over the period of more than a month. Everything is as expected - friendly staff, clean rooms and a standard breakfast. Based on this, I would recommend the hotel, but not differentiate it from many other hotel offerings in the Hague. Then there are a few irritants, specifically for a longer term guest. * No fridges in the rooms - whilst I understand that this is standard in many hotels of a similar class, one would expect that for a longer term guest it would be possible to make an arrangement. I repeatedly enquired about this but was bluntly told every time by the reception staff that "No, this hotel does not offer that facility". Again, not an unexpected response for a hotel in this class, and add to the fact that it does not stand out above other hotels. * I had to check out a few times over a weekend only to arrive back the following Monday. I was disappointed that when I tried to make a new reservation, on numerous occasions I was told by the reception staff that the hotel is fully booked. Then, when someone from my company phones, miraculously there is space. One would like to think that reception staff would see a customer's staying patterns and prioritize long term customers. Again, not surprising for this class of hotel. * When complaining that my shower was not draining fast enough, I was told that the hotel generally has a problem with its pipes. When I checked into another room, this was not an issue. Come on, just say that we will look into your problem and make an effort. *Whilst I appreciate and fully understand that housekeeping staff hardly touched a guests personal belongings when they clean, I was surprised that when I put s bag of trash (take away wrappings and cans) close to my door, this was not removed for two days. eventually I had to take it out and put it in the trashcan next to the elevators.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ganny G., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive feedback. I see in my system that you are checked in now on room 628 and we hope that you have a good stay with us. I also heard that you spoke to my colleague Kin-Pong Man already on Friday about the feedback points that you gave us. Please let us know at the reception if we can do anything else for you. Thank you again for sharing your experience. Kind regards, Mariëlle Brouwer

Pedro Families - 17/10/2018 AccorHotels certified review
« The Bird »

This is the hotel to stay while visiting De Hague. Place in the center of the city is a step away of the best places to visit, best restaurants, best shops, best.... best Best price/quality ratio. Clean and comfortable rooms for a fare rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pedro, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

Richard Solo - 17/10/2018 AccorHotels certified review
« Smart hotel within easy walk of sights »

Convenient location for trams or walking to city centre. Helpful receptionists

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

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