Hotel - ibis Den Haag City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Den Haag City Centre Hotel

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4.0/5 1,045 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public outdoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Automatic air control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 197 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 3,967 reviews

Our guest reviews for ibis Den Haag City Centre

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,045 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ksenia Families - 12/02/2018
« Great value for money »

Quick check in, great breakfast, inexpensive parking options nearby. The road in front of the hotel was under construction so we had to drive up to the side to unload our bags.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
C V. D. Business - 10/02/2018
« I got a fridge, rather than a hotel room »

The temperature of the room was extremely low when I arrived and it didn't get much better after putting up the heating to 30C. When I stepped into my shoes in the morning, they felt like ice. When I complained at check out about this experience, the lady advised me to next time book a 4 star hotel if I preferred to have a properly heated room. I asked for the general manager to email me but she did not do this (an experience I also had with other Ibis hotels).

AccorHotels certified review
Justin W. Business - 09/02/2018
« I was uncomfortable and unable to sleep well. »

Even when my heat was turned off, the vent was blowing hot air from it at all times. This made sleeping very uncomfortable. Opening a window was not an option due to the loudness of the road construction outside of my window and the loudness of the guests smoking outside of the front of the building.

AccorHotels certified review
Dr. M. J. Families - 05/02/2018
« Dr. Mohammad j. »

first of all I would like to say thank you for all staffs of the hotel for their kindness . they are very friendly . the rooms are nice and clean . i will tell my friends about the hotel . thank you again .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. j., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Steve Families - 04/02/2018
« Tired dirty room and not knowledgeable staff. »

1. Not told about the roadworks outside the hotel; could not get to the hotel by car. 2. Staff could not direct us around the roadworks, also the diversion route was off their maps; no alternative instructions or routing prepared. Our problem! 3. Carpet dirty next to bed and in other areas. 4. Paint chipped from around bathroom door. 5. Had not prepared the rooms as adjoining family room with the interconnecting doors unlocked. Had to be unlocked despite being booked as a family room. 6. Did not have the breakfast as too expensive at Euro 17 per person when a lot better value for money in a Mercure hotel the night before and a budget Ibis the night after. 7. The staff were not interested in the guests. Overall spoilt our visit to The Hague.

AccorHotels certified review
Joe Business - 03/02/2018
« Great »

No hassle and well set up hotel with friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph MCQUAID, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mariëlle Brouwer

AccorHotels certified review
Frank B. Business - 02/02/2018
« pleasant, but some things don't work in this hotel »

Rooms are nice and practical. My biggest issue with the rooms is the fan in the bathroom, it is so powerful and noisy, that you can hear in the room and it can't be turn off or turn down. I normally have two or three room to find one where it is not that loud, it can differ between rooms. last stay we tried 533, 503 and I ended up in 501. The staff normally very helpful, but you have to ask for the things you are entitled to. Like I have silver status and that comes with a free drink, I always have to ask for, otherwise it won't be offered. The same with if you volunteer to not clean your room, you should get a 5 Euro voucher, which again you have to ask for, otherwise you won't get it. As guest you don't want to ask for these things.....

AccorHotels certified review
Nivedha Business - 02/02/2018
« Excellent staff, facilities could be better for the comfort of the guests »

The staff were very helpful and accommodating in any request that I had, and very pleasant to deal with. I spent a lot of time in my room to do some work, and while the room is clean and comfortable, there are some small added things that would have greatly improved guest comfort. First is providing free water bottles to guests in their rooms. Second is having complimentary tea and coffee making facilities - whether in the room, or on each floor. Otherwise I was happy with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you again in our hotel. Kind regards, Patty Notenboom

AccorHotels certified review
P&a F. U. Couples - 01/02/2018
« Good location, great breakfast, value for money »

Great - friendly helpful staff. Comfy bed. Very good breakfast. Good location. Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Anonymous Business - 01/02/2018
« Pleasant customer service and a clean hotel in the center of The Hague »

Great customer service upon check-in and at the bar. Clean and updated rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Anon Business - 01/02/2018
« great »

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope we can welcome you again in our hotel. Kind regards, Patty Notenboom

AccorHotels certified review
Kirtikumar K. Business - 31/01/2018
« worst experience. »

My experience is very bad .reception service is too poor.there is continuous smell in room lobby and room too.No shower gel ,handwash, tea etc ...If it possible i will rate it big zero.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to ask you to send me your telephone number, so we can contact you and discuss your stay. We appreciate your sharing your concerns, and it is our hope we can contact you. Once again I am sorry that your experience did not meet your expectations. Kind regards, Patty Notenboom

AccorHotels certified review
Anonymous Business - 30/01/2018
« It was very comfortable and nice. »

I enjoyed the service, design, and breakfast. Everything was nice and clean and cozy. Great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. O., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Manana B. Business - 29/01/2018
« good »

the staff are very friendly, clean and good services

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. B., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Hotelguest Couples - 26/01/2018
« Clean hotel in busy street »

We only stayed one night. Our window was on the street side and it was noisy until quite late. Early in the morning we woke up by the sound of construction workers. The pillows were too soft. Sanitary was quite clean.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte mevrouw van der Weert, Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in ibis Den Haag City Centre. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Ibis, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Met vriendelijke groet, Patty Notenboom

AccorHotels certified review
Xavier Business - 26/01/2018
« Very good »

Very good. The only thing you need to reconsider is to allow the printing of the invoice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Richard F. Business - 25/01/2018

Impressed with most helpful reception. Waiter in restaurant second night very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Firth, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Patty Notenboom

AccorHotels certified review
Kim F. Business - 21/01/2018
« Simply great! »

Great staff, very supporting as I required some scanning and printing work for my visa, clean rooms, nice breakfast! Free WIFI is a relief too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss F., We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Feenstra

AccorHotels certified review
Anonymous Business - 20/01/2018

Nice hotel, nice personnel. Directly in the city centre. The online booking system cannot handle the member discount if more than one booking is done in the same run. Accordingly, the invoice(s) sent by email, 3 times in 3 versions, was, at least, perplexing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mister F.,, We very much appreciate your comments regarding your stay at the ibis Den Haag City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Peter Feenstra

AccorHotels certified review
Ellen A. Business - 20/01/2018
« Poor information from staff retention restaurants in area and alcohol served to my husband was supposed to be non alcohol but had 6% alcohol »

See above . Plus no parking withink the hotel and when booking we weren't informed that the parking would cost an extra 16 euro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear miss A., Thank you for taking the time to tell us about your experience at the ibis Den Haag City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Peter Feenstra

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