Hotel - ibis Heilbronn City
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Heilbronn City Hotel

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4.0/5 260 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Outdoor playground for children  (Nearby)
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Cash machine  (Nearby)

Leisure and activities

  • Outdoor playground for children  (Nearby)
  • Golf  (Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
  • Other sports activities
    • Bike rack facilities (Paying)
    • Athletics stadium (Nearby)
    • Football (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • Self service business centre
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Hotel location

Our rooms

Our 95 rooms include individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels, and innovative Sweet Bed by ibis beds for the ultimate in sleeping comfort as well as a desk for your mobile office.

  • 95 rooms
  • 85 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Printer
    • Computer
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating Based on 1,040 reviews

Our guest reviews for ibis Heilbronn City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 260 reviews
AccorHotels certified review
Bertram Families - 03/01/2018
« Very good »

Friendly hotel, friendly and helpful staff, excellent break on our trip. We picked it partly for the location close to the train station, expecting it would be easier to find but signage for the bahnhof is sadly non existent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., we very much appreciate your comments regarding your stay at the ibis Heilbronn City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Knut Sander General Manager

AccorHotels certified review
Th. G. Couples - 24/12/2017
« very good experience....but in a worts price »

central position in Heilbronn, very good services, all the staff helped me in any case..but the basic problem was that I made an arrangement with the amount of 65 euo per day, I cam in the hitel the same day and I stay one day more but the cost of the night was 90 per day..it was a really discustic situation..no one exxplain me why... of course I paid the amount and I didn't say anything, but htis was so...unreal situation for you!! what a pitty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G. thank you very much for choosing our hotel for your stay at Heilbronn and for taking the time to answer our survey. I hope you had some pleasant Christmas holidays. I am very pleased to hear that the stay itself was a pleasant. I hope I can clarify the situation. You booked a single room from 19th to 22nd December and extended your stay by one night. You booked at the rate of 109,- euros excluding breakfast for the first two nights and 65,- for the third night. The rate for the additional night was 59,- euros per single room. However, from 21st to 23rd December there were two persons in this room and we had to charge 10,- euros extra per day. Also, you took the breakfast at our hotel which is 11,- euros per day and person. I am very sorry if my colleagues did not explain this matter to you properly. If you like, I will send you the invoice for your stay as well as a copy of your booking confirmation which will explain the price difference. Please do not hesitate to contact us for any further questions and, for future stays at our hotel or other Ibis hotels, we kindly ask you turn to us directly in case of any questions. In most cases the situation can be solved in short time and our reception is around at any time to assist you with any questions. I hope I was able to answer your answer and I wish you all the best for the new year. Kind regards Yvonne Rothstein Assistant manager

AccorHotels certified review
Me Business - 14/11/2017
« awful and not pleasant »

the bathroom was not clean; the paper toilet were under the bath table; the towels were extremely old and with some small wholes, the same was with pillowcase. When you are paying 200 euro per night, you are expecting at least to find a good soap and some other small things of better quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to tell us about your experience at the ibis Heilbronn City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with our housekeeping team and prevent future occurrence. For future reservations at our hotel or other Ibis hotels, we kindly ask you to contact us directly after discovering any annoyance or malfunction. Our reception is open 24 hours, so we can help our guests at any time. Again, thank you very much for sharing your concerns. Despite these inconveniences, we are looking forward to welcoming you again and to convincing you of the service quality at Ibis hotels. Sincerely, Yvonne Rothstein Assistant manager

TripAdvisor review
PascalLamy Business - 22/10/2017
« Business trip Heilbronn »

The hotels was good, but a little bit too expensive for this category of Hotel. The bathroom is small and it was too hot in my room but airco was too noisy. Futhermore, I never seen a so small TV, even in some cheap hotel at 20 Euros in Thailand.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PascalLamy, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Thank you again for sharing your experience. Sincerely, Knut Sander General Manager

AccorHotels certified review
Neil G. Business - 20/10/2017
« Good stay »

Was fine. I noticed that the rate per night had increased to 199 EUR whilst I was there. It would not be worth this. Would like a kettle +tea + coffee in room!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to share your feedback. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope to welcome you back to our hotel very soon! Sincerely, Knut Sander Generalmanager

AccorHotels certified review
Anonymous Friends - 24/09/2017
« Fine »

I was taken aback that Ibis had nearly doubled their room price during the Weinfest. Shall check next time what their normal room price is before booking. The bed was too hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Thank you again for sharing your experience. Sincerely, Knut Sander General Manager

AccorHotels certified review
Allan Solo - 20/07/2017
« Clean, friendly staff, secure parking »

Very efficient, great location, good breakfast, friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the ibis Heilbronn City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Knut Sander General Manager

AccorHotels certified review
Jason H. Families - 20/06/2017
« Fantastic! »

Everything was great, staff, breakfast, being able to just leave my car there for 3 days and not worry about it. With the hotel being within 2 minutes of all the triathlon starts, finish, expo made for a very easy stay.

AccorHotels certified review
Edita Families - 03/06/2017
« Great hotel and staff »

Very clean. Nice breakfast. Recommend.

AccorHotels certified review
Vichai G. Business - 25/05/2017
« very happy with stay and service »

excellent

AccorHotels certified review
Neil G. Business - 24/05/2017
« OK as usual »

I stay here regularly when I visit our HQ in Heilbronn, when I can get in (gets booked up). Great location, OK breakfasts. Would be nice to have drink making facilities in room, but I guess the absence of these goes with Ibis's "no frills" strategy. Bit annoyed that my shower drain was obviously partially blocked, informed reception the first morning, who said they would get it looked at, but was the same for whole 3 night stay & no feedback from reception...

AccorHotels certified review
Anonymous Solo - 11/05/2017
« Very positive with most helpful staff »

I enjoyed my stay art your hotel and found the staff most helpful

AccorHotels certified review
Claudiu F. Business - 10/05/2017
« Excelent »

Everything was perfect, thank you for all your help with everything!

AccorHotels certified review
Anonymous Friends - 03/04/2017

alles ok

AccorHotels certified review
Anonymous Business - 03/04/2017

room is clean, staff are helpful. the only thing is breakfast at least to add some sausage.

AccorHotels certified review
Anonymous Business - 09/03/2017

It was pleasant and comfortable.

TripAdvisor review
Family - 25/02/2017
« relaxing stay »

for a short stop I would recommend this location. It is right at the main train station. The staff is very friendly and helpful. The breakfest is great and the room rates are not to high. Over all a very weal managed proparty.

AccorHotels certified review
Anonymous Business - 20/02/2017

Helpfull staff, nice and clean room, good location, easy parking.

AccorHotels certified review
Anonymous Solo - 12/02/2017

Cold room, no Gold status recognition. But very nice service.

AccorHotels certified review
Anonymous Business - 08/02/2017

Bathroom has sewer gas. Small couch and table very uncomfortable if you sit for more than 10 minutes. Hotel staff friendly.

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