ibis Hamburg Airport Hotel 2 stars

TripAdvisor rating 4.0/5 1,310 reviews
ibis Hamburg Airport
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+ 14 Services
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Room 1

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This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Shoe shine machine
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Hamburg Airport

Alsterkrugchaussee 445
22335
hamburg
germany

Tel: +4940219890

Fax: (+49)40/21989555

Contact email

Check-in from 15h00

Check out up to 12h00

  • Bus 174 :   Bus 174 ROENTGENSTRASSE

  • S1 :   S1 Flughafen

  • By plane

    HH FUHLSBUETTEL At 0.8km / 0.5 miles

  • By car

    HAMBURG STAPELFELD At 16km / 9.94 miles

  • By car

    HH SCHNELSEN NORD At 3.7km / 2.3 miles

  • By train

    BAHNHOF ALTONA At 18km / 11.19 miles

  • By train

    HAUPTBAHNOF HAMBURG At 10km / 6.21 miles

GPS :53.621787, 10.009918

Our accommodations

Whether you need to recover from a long flight or relax after a long day, you'll always get a restful night's sleep at the ibis Hamburg Airport hotel. The hotel has 157 soundproofed rooms with free WIFI and TV with a wide range of Sky channels.

Rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Rooms with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Family room with a double bed and an extra bed for a child

  • Max. number of persons: 3
  • Area: From 16

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

Do you love concentrating on the important things in life? Then the ibis kitchen is perfect for you. Come and enjoy classic German cuisine in a simple atmosphere where you will feel comfortable immediately.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Hamburg Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,063 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,310 reviews

Pleasant

Customer review rating 4.3/5

Wulf S. Solo - 08/10/2019 AccorHotels review

Friendly as ever, but there seem to be some language problems in communications...

Everything was fine

Customer review rating 4.3/5

Siem V. T. Business - 07/10/2019 AccorHotels review

Value for money with respect to the room. Nice restaurant, friendly service

Fairly Convenient Airport Hotel

TripAdvisor rating 4.0/5

Adrian B Solo travel - 04/10/2019 TripAdvisor review

Good hotel with dining room and bar. Prepaid for room and breakfast. Bathroom and bedroom were clean and comfortable. Room was also quiet despite being close to the airport. However, I don't think that the hotel's description of being "A stone's throw from the airport" is accurate. The airport is further away than the description. It took me 30 minutes to walk, I had no luggage other than a small overnight bag, and several main roads had to be crossed using cross walk traffic lights. I would not attempt that walk with a wheeled suitcase. No courtesy bus, and due to torrential rain I took a taxi to the terminal after my stay.

It was pretty good

Customer review rating 4.3/5

Kafui A. Business - 30/09/2019 AccorHotels review

It Was okay. i think there are limitations in areas like food choices.

Dear Mr A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Wolfgang Klammer - Front Office Manager
Customer review rating 4.3/5

Jacky D. Couples - 30/09/2019 AccorHotels review

It was fine apart from somebody had set the heating to 30 degrees and as we did not arrive in the room until midnight it was unbearably hot. We presume this must have been the maid? Not funny at all.

Dear Ms D., We are sorry that the temperatur in your room was to high. Next time don't hesitate to let us know in place and we will do our best to make you feel comfortable. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer - Front Office Manager

Wonderful Stay at Ibis Hotel Hamburg Airport

Customer review rating 4.3/5

Eric C. Business - 28/09/2019 AccorHotels review

Excellent stay. Staff very friendly and helpful. Breakfast and dinner never disappointed. Very comfortable room.

Dear Mr C., Thank you so much for taking the time to share this wonderful feedback. It is a great pleasure to know that you felt and hopefully feel once again comfortable in our hotel. Sincerely Wolfgang Klammer - Front Office Manager

Good Night's Stay

Customer review rating 4.3/5

Anonymous Business - 17/09/2019 AccorHotels review

Room: Functional, clean, comfortable. With an adequate bathroom, towels and toiletries. Bar: Food was very good, Jever on tap is always a hit. Check-in/Check-out: Easy to do online, already paid so checking out was a breeze.

Dear Mr D., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. Thank you for your kind feedback, we hope to see you again soon for another magnifique journey with us. Sincerely Wolfgang Klammer - Front Office Manager
Customer review rating 4.3/5

Anonymous Solo - 17/09/2019 AccorHotels review

Friendly and helpful staff, good clean rooms. Breakfast over priced

Dear Ms S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Wolfgang Klammer - Front Office Manager

Good stay. Convenient location and sensibly priced, but watch for car parking charges...

Customer review rating 4.3/5

Notley_lad Business - 16/09/2019 AccorHotels review

Generally a good stay... the bedroom was fair size, clean warm and comfortable and the corner “pod” shower room was fine. Restaurant food was quite good, but service from the older gentleman was not ideal. Younger gentleman was a little curt - but that may be a cultural difference. English is littered with polite phrases which non-native speakers don’t always grasp.. The only real issue was on checkout where the receptionist wanted to charge me €11.00 for 35 minutes in the car park and would not listen to reason. This was presumably an error earlier in the evening when I got the ticket validated at Reception. I stopped at the hotel to unload my case etc. into the room, and then immediately took the hire car back to the airport to save time in the morning. Therefore I was only parked for 30 minutes or so, and although I did explain this at the time, it wasn’t understood (or listened to). However, after a slightly heated discussion, we reached an agreement.

Dear Mr H., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. We are really sorry that it came to a discussion because of the payment for the parking place. We will discuss this in our meetings. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer - Front Office Manager

Very good

Customer review rating 4.3/5

Steve Friends - 14/09/2019 AccorHotels review

Very good. Very polite and helpful staff

Dear Mr P., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Very friendly, approachable and helpful staff

Customer review rating 4.3/5

Silvia B. Business - 13/09/2019 AccorHotels review

All members of staff - reception, bar & restaurant & cleaning ladies - provided a very friendly and helpful service. Everything I asked for they provided with a smile. Also, I did not have a reservation; just arrived in the evening and asked for a quiet room at the end of the corridor. This was arranged as well. Thank you guys for a very convenient stay. I will be back!

Dear Ms B., We very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer - Front Office Manager

Not bad

Customer review rating 4.3/5

Anonymous Business - 09/09/2019 AccorHotels review

Staff was very friendly and helpful but the rooms are not comfortable enough. especially without mini fridge.

Dear Mr A., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Wolfgang Klammer - Front Office Manager

Very good

Customer review rating 4.3/5

Don Couples - 09/09/2019 AccorHotels review

Very satisfied with everything. Reception and bar staff were very attentive and friendly. Our stay was very good value for money. Well done!

Dear JOSEPH A., We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Nice stay, no issues

Customer review rating 4.3/5

Darius Solo - 06/09/2019 AccorHotels review

Even though I already checked in online, I still had to wait in line for quite some time because other people took forever to check in. No issues with the room, though I wish there would’ve been an alarm clock. I didn’t feel any cooling from the AC - I’m not sure if it was working properly.

Sehr geehrter Herr H., vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Dass es mit dem Check In etwas länger gedauert hat bedauern wir. Einen Weckruf können Sie bei uns über das Zimmertelefon programmieren und wenn es Probleme mit der Klimatisierung gibt, können Sie jederzeit Bescheid geben. Wir versuchen dann unser Bestes das Problem zeitnah zu beseitigen. Davon abgesehen freuen wir uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit herzlichen Grüßen Wolfgang Klammer – Front Office Manager

Service beyond our expectations

Customer review rating 4.3/5

S H. Families - 01/09/2019 AccorHotels review

My husband and I were greeted by efficient, helpful and friendly staff upon arrival. The room was very clean and the bed was very comfortable. We had a good night sleep in our very quiet room. You provided a varied, delicious breakfast in a beautiful setting. The staff attending the breakfast area could not have been any more attentive and helpful especially after I spilled the majority of the waffle dough! We thank you for our wonderful experience and will recommend your hotel to friends and family.

Dear Mrs H., we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Lovely hotel

Customer review rating 4.3/5

Olumide Friends - 27/08/2019 AccorHotels review

It was very good experience at the hotel, very close to the airport as well as transport services . 10 mins walk from the shops and very good customer service with the staffs very helpful and polite

Dear Mr J., we very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer - Front Office Manager

Clean, convenient, easy!

Customer review rating 4.3/5

Jennifer Families - 27/08/2019 AccorHotels review

Our room at the Ibis was perfect for our needs, and extremely clean. As promised, the rooms are very quiet. We easily arranged for a taxi to the airport at the front desk. The taxi even arrived early! Every employee we came in contact with was very pleasant.

Dear Ms K., we very much appreciate your comments regarding your stay at the ibis Hamburg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Wolfgang Klammer - Front Office Manager

Perfect

Customer review rating 4.3/5

Frank Families - 25/08/2019 AccorHotels review

Great experience. Clean and spacious rooms, friendly staff and great breakfast

Dear Mr V., Thank you so much for taking the time to share this wonderful feedback. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Sincerely Wolfgang Klammer - Front Office Manager

Staff was very friendly and efficient, hotel was very clean and felt very safe

Customer review rating 4.3/5

B Families - 21/08/2019 AccorHotels review

The staff was very friendly and helpful. Check in was very pleasant. Person at front desk was very kind and immediately asked if I needed a taxi booked for the morning when I mentioned I had an early flight. The hotel and the room was clean and well furnished. Room and decor was simple but included all that was needed. My only complaint is that we heard noises all night long. As is typical of an airport hotel, people came and went. They were not excessively loud and we couldn't hear voices but we could hear when something was dropped or the water was turned on. It seemed like the walls amplified these noises and made it sound like there were people in our room. It woke us up several times. Overall it was a good solution for our needs but I wish I had been able to sleep better.

Dear Ms S., we very much appreciate your comments regarding your stay at the ibis Hamburg Airport. We are really sorry that you had that much noise around your room and that the appropriate measures have not been taken. Please allow me to express my sincerest apologies that your overall positive experience was impairt by this issue. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your comments, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Wolfgang Klammer - Front Office Manager

Best price for no Money

Customer review rating 4.3/5

Joe Business - 16/08/2019 AccorHotels review

Need a place to stay near the airport not to far from the city, must do this Ibis Special recommendation for Aida Zechner and Sylvia Giesler, the warmth, hospitality and helpfulness deserve an Accor Oscar shoul

Dear JOERI D., we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We will definitely forward this to our Manager, Ms Giessler and Ms Zechner, they will be more than happy to read it Thanks again and we hope to see you again very soon Sincerely Wolfgang Klammer - Front Office Manager
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