ibis budget Carcassonne La Cité 2 stars

TripAdvisor rating 3.5/5 1,132 reviews
ibis budget Carcassonne La Cité
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Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 5.00 EUR
  • Air Conditioning
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000
carcassonne
france

Tel: +33892680914

Fax: (+33)4/68258263

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORT SALVAZA At 9km / 5.59 miles

  • By car

    A61 / sortie Est n° 24 At 0.1km / 0.06 miles

  • By train

    GARE At 3km / 1.86 miles

GPS :43.20775, 2.378756

Our accommodations

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Business Desk(...)

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Business Desk(...)

Twin - Room with twin beds.

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Business Desk(...)

Our guest reviews for
ibis budget Carcassonne La Cité

100% genuine reviews from our guests

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AccorHotels Rating 3.9/5

2,945 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,132 reviews

satisfactory

Customer review rating 3.9/5

S. H. Solo - 11/07/2019 AccorHotels certified review

OK as I would expect for the price

Dear MRS H. S., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie BREYSSE Manager

Overall satisfying.

TripAdvisor rating 3.5/5

inoslavventurin Family - 11/07/2019 TripAdvisor review

A decent Ibis hotel, not very far from the medieval city, only the surrounding affects you when you walk in the night. Parking fenced ok and free. Staff helpfull. We didn't use the breakfast. Ad I stated, overall satisfying

Dear Inoslavventurin, Thank you for writing this review. We appreciate your positive feedback regarding our convenient location and parking. On that note, we would like to let you know that we do have a watchman at night to assist our guests and ensure their safety. Hopefully you will have a chance to enjoy our tasty breakfast on your next visit. We are proud to offer a large variety of quality foods for a very modest price of €6.80. We all certainly hope that we can welcome you back in the future. Kindest regards, Nathalie BREYSSE, Manager

Good

Customer review rating 3.9/5

Karin Friends - 06/07/2019 AccorHotels certified review

Very decent hotel and friendly staff. Hotel is situated at a good location not far from the old city. The breakfast buffet is really a good offer and offers a wilde variety of products.

Dear Karin. It was a pleasure to receive your kind appraisal of your stay with us at Ibis Budget Carcassonne La Cité. We would like to thank you for choosing to stay with us. Our team aims to provide a truly memorable experience and we are delighted that we met your expectations. It’s great to know we were able to tempt your taste buds with the wide selection on offer at our breakfast buffet and that our location was convenient for you. We look forward to welcoming you back. Best wishes, Nathalie BREYSSE, Manager

Carcassonne IBIS Budget

TripAdvisor rating 3.5/5

oliver k Solo travel - 30/06/2019 TripAdvisor review

All very satisfactory exceot it is 45 minutes walk from the railway station. Much of the pavement en route is either blocked by parked cars or very bad surface. Only about 2 buses an hour in each direction. Hotel itself very good.

Dear Oliver, Thank you for sharing your feedback regarding your recent stay. We are glad you appreciated our facilities but regret that our location was not ideal for your needs. We are located very near to the A61 for easy access by car and buses 2 and 10 take you to the city, while there is also the possibility to take an airport shuttle to the Medieval city of Carcassonne. We hope to welcome you back. Best wishes,

Friendly, convenient and completely satisfactory.

Customer review rating 3.9/5

Margaret M. Couples - 27/06/2019 AccorHotels certified review

We stayed a week here ....it was most convenient. Only a short walk to La Cite, just a bit firther into the town, and easy access to roads leading out into the countryside once we hired a car. Rooms clean, breakfast excellent, staff extremely helpful.

Best location for Le Cire

Customer review rating 3.9/5

Sue H. Couples - 15/06/2019 AccorHotels certified review

Couldnt fault our stay. Bed sooooo comfy! Room spotlessly clean . So convienient for the cite. staff lovely.Only criticism was the menu at the restaurant, poor choice especially for non meat eaters. Really dissapointed.

Dear Sue, Thank you for taking the time to share your valuable review. We are thrilled that you had such a wonderful experience with us. Your kind words about our dedicated team members are greatly appreciated. We have noted your comments about our menu selection, while it is challenging to please everyone in this regard we will certainly consider them closely. Thank you for your recommendations for our convenient location, your complete satisfaction is our top priority. We hope that you will visit us again in the future. Sincerely,

A one night stay.

Customer review rating 3.9/5

Angeline Couples - 08/06/2019 AccorHotels certified review

We have stayed in this hotel before. Acess to the motorway is good. Everything is fine, but there aren't many restaurants nearby except in La Cite which is a long walk away. We ended up having kebabs along the road from the hotel which was a cheap & cheerful experience.

Dear Angeline , Thank you for taking the time to give your opinion about your stay. We aim to provide a truly unique experience and glad to see that we were able to meet most of your expectations. We regret that you were not entirely satisfied with our location; Nevertheless, we appreciate your kind mention of our convenient access to Autoroute A61. We hope the rest of your stay was to your satisfaction. We hope to have the opportunity of welcoming you again in the future. Many thanks,

Great Staff who looked after us very well

Customer review rating 3.9/5

Chris Couples - 07/06/2019 AccorHotels certified review

Very helpful front of house staff

Dear CHRIS T., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect for short stay

Customer review rating 3.9/5

Amy Families - 02/06/2019 AccorHotels certified review

Easy check in, helpful staff, clean basic bedroom, good breakfast options

Dear Amy. We are grateful to you for taking the time to send us your review. We are delighted to know our breakfast buffet was to your liking. Thank you for mentioning our dedicated team who always aim to give the best experience possible. We are glad that you had such a pleasant stay with us. We hope to welcome you back. Best wishes,

Likely wouldn't stay again.

Customer review rating 3.9/5

Grant Couples - 26/05/2019 AccorHotels certified review

Smooth, friendly check in. This was our first time staying at a IBIS budget. The Hotel is an older property. The room was very small. The really odd thing was that the bathroom and shower were plastic booths, like you would see in a recreational vehicle.

Dear Grant, Thank you for your review. We are pleased that you received courteous and professional service from our reception team. While we regret that not everything was to your liking, rest assured that we have taken note of your comments regarding the bathroom; and will be considering these remarks when making future updates. Also, as we do offer rooms of varying sizes, perhaps our team may assist you in selecting a larger room on your next visit? All the best. Nathalie BREYSSE, Manager

Very good stay

Customer review rating 3.9/5

Neil Couples - 13/05/2019 AccorHotels certified review

Very friendly and helpful receptionist, very clean hotel, good location, walk to the medieval city

Don’t arrive from the rear car park

Customer review rating 3.9/5

Gavin Friends - 26/01/2019 AccorHotels certified review

Shockingly bad external appearance when parking in the rear car park. But otherwise okay.

Dear Gavin,<br>Thank you for taking the time to give your opinion about your stay.<br> We are sorry to read that your overall stay was not satisfying.<br><br>We would like to note that our parking area has been cleaned recently.<br> We look forward to welcoming you back in the future.<br>Best regards,<br> Nathalie BREYSSE, Manager

Great place to stay in Carcassonne

Customer review rating 3.9/5

Felix Couples - 24/01/2019 AccorHotels certified review

A great budget hotel. Extremely clean with a friendly, attentive staff. The breakfast buffet was limited but satisfactory. Easy on/easy off motorway access as well as being very accessible to tourist sites.

Dear Felix. <br>It was a pleasure to receive your kind appraisal of your stay with us at Ibis Budget Carcassonne La Cité.<br> We are thrilled that everything was to your satisfaction. Our dedicated team members work hard to ensure that every guest has a comfortable and memorable stay, so your positive feedback is truly rewarding.<br>We have taken on board your comment concerning the selection on our breakfast buffet.<br> It would be a pleasure to have you return on another occasion. <br>Best regards,<br> Nathalie BREYSSE, Manager

Good

Customer review rating 3.9/5

Albert Couples - 17/12/2018 AccorHotels certified review

Good

Well worth it

Customer review rating 3.9/5

Andy A. Friends - 15/12/2018 AccorHotels certified review

An excellent stay. Very helpful staff were able to answer any questions we had during our stay.

The bed was rock-hard

Customer review rating 3.9/5

Jadal Couples - 12/12/2018 AccorHotels certified review

It might be best to sleep in the floor. The rest, was good.

Dear Jadal, Thank you for taking the time to send us your feedback.<br> We deeply regret to hear that you were not satisfied with your bed. Please let us know of such concerns in the future, and our team will do their best to find a more comfortable solution. We want to ensure that every guest gets a good night's sleep, and we are always eager to assist in any way possible.<br> Thank you once again. Kind regards,<br> Nathalie BREYSSE, Manager

One night in ibis budget Carcassonne La Cité

Customer review rating 3.9/5

Jose Couples - 13/11/2018 AccorHotels certified review

The first impression when we arrive at the room the environment wasn't pleasant. There were an strong an awful smell. Maybe from a cleaning producto or similar. The walls of the room wasn't clean.

Dear Jose, Thank you for sharing your review.<br> Please accept our apologies for the unpleasant odour you experienced, and we have also taken note of your comment with regards to the walls. As we do hold cleanliness in high regards, we ask that guests bring any shortcomings to our attention during their stay so that we may have them immediately addressed.<br> We did investigate the issue and realised the odour was coming from a deodorant or perfume that was obviously not to your liking<br> Once again please accept our apologies for the inconvenience you experienced.<br> We hope you'll give us the chance to offer you a better experience in the future. With best wishes,<br> Nathalie BREYSSE, Manager

Good location

Customer review rating 3.9/5

Anonymous Families - 01/11/2018 AccorHotels certified review

Great location for visiting the old Carcassonne by foot! Clean rooms and great breakfast!

Too far out of town; no nearby restaurants

Customer review rating 3.9/5

Christopher K. Couples - 06/10/2018 AccorHotels certified review

Because my wife has health problems, walking is very difficult for her and the bus service into Carcassonne was not viable as it does not go into the old city. Additionally restaurants were few and far between.

Dear Christopher. We thank you for taking the time to send us your feedback.<br> We are sorry to hear that our location was not completely to your liking. Our hotel is however in close proximity to a number of shops and restaurants. We are also near to Highway A61 and just about 1.9 km from the station; where there is the possibility to board Bus No. 2 or 10 to access the city center. The option also exists to take an airport shuttle to the Medieval city of Carcassonne. Our team is always happy to assist and would be happy to provide any additional information or directions, if needed, on your next visit.<br> We hope to welcome you back. Best wishes,<br> Nathalie BREYSSE, Manager

bit far out of town

Customer review rating 3.9/5

Andrew Solo - 03/10/2018 AccorHotels certified review

I had no car and relied on public transport. Clearer details on your web site as to the bus number and times would be helpful. It was a long walk with a case. Staff very helpful.

Dear Andrew. Thank you for taking the time to share your experience with us.<br> Thank you for appreciating our team members. We are sorry you had difficulties finding your way to our hotel. You can access this website : https://www.carcassonne-agglo.fr/fr/index.html Number 2 or 10 from train station every 20mins. For any assistance our team members are always available.<br> Best wishes,<br> Nathalie BREYSSE, Manager
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