ibis budget Carcassonne La Cité 2 stars

TripAdvisor rating 3.5/5 1,151 reviews
ibis budget Carcassonne La Cité
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+ 8 Services
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Room 1

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Children's age
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When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Near the medieval city: 15 minutes on foot and 3 minutes by car

  • Ideal location: 1.2 miles (2 km) from the highway and train station

  • Two large, free, private and secure car parks

  • A dynamic team with smart tips especially for you

  • Special customized offer for sports fans

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air Conditioning
Catering
  • Breakfast
  • Snack & beverage machine

Hotel location

ibis budget Carcassonne La Cité

211, Avenue du Général Leclerc
11000
carcassonne
france

Tel: +33892680914

Fax: (+33)4/68258263

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    AEROPORT SALVAZA At 9km / 5.59 miles

  • By car

    A61 / sortie Est n° 24 At 0.1km / 0.06 miles

  • By train

    GARE At 3km / 1.86 miles

GPS :43.20775, 2.378756

Our accommodations

TRIPLE - Room with a large bed and a bunk bed

  • Max. number of persons: 3
  • Wireless internet in your room

DOUBLE - Room with large bed for 2 people

  • Max. number of persons: 2
  • Wireless internet in your room

Twin - Room with twin beds.

  • Max. number of persons: 2
  • Wireless internet in your room

Our guest reviews for
ibis budget Carcassonne La Cité

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

3,087 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,151 reviews

Great Place to stay

Customer review rating 3.9/5

Roger Y. Couples - 11/09/2019 AccorHotels review

Easy to book in. Helpful receptionist and room just right.

Dear ROGER Y., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A comfortable, convenient and friendly hotel.

Customer review rating 3.9/5

Robert L. Families - 08/09/2019 AccorHotels review

Receptionist was very friendly and helpful and the rooms were comfortable and very well air conditioned! We have stayed before so know it is very convenient for the city and the autoroute. The breakfast area is a little small, but the choice was fine. Car parking arrangements are good.

Dear Robert, Thank you for taking the time to give your opinion about your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for noting your comfortable accommodation and our friendly team. Your remarks regarding the reception and breakfast room have been duly noted. Nevertheless, it's great to know our parking and location were convenient for you. We look forward to welcoming you again. Best wishes,

Great location for a historic visit

TripAdvisor rating 3.5/5

Stephen S Couples - 02/09/2019 TripAdvisor review

Used as an overnight on our way south, but timed the visit so we could spend the afternoon/evening visiting the historic Cite and the town too. Arrived at about 15.00 and simple check-in left us ample time to walk the 15mins to the citadel. Handy map available meant we could explore without getting lost. Returned to hotel after eating. Room more than adequate, and appreciated the ability to NOT have the bunk over our double bed. Good nights sleep - we had a rear facing room - and after the usual decent buffet breakfast we were off and on our way bright and early.

Dear Stephen, Thanks for sharing such positive opinions of your time at Ibis Budget Carcassonne La Cité. What more can we say! We are pleased we were able to provide you with the high standards of service you expect from us. We believe a comfortable bed and a great night's sleep and a good breakfast are high up on the list of priorities for our guests, and we are glad to see we were able to exceed your expectations. We hope to welcome you back for another pleasant stay. Best wishes,
Customer review rating 3.9/5

Philippe Couples - 01/09/2019 AccorHotels review

Super

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

Esperable

Customer review rating 3.9/5

Santiago Couples - 21/08/2019 AccorHotels review

Esperable

Estimado SANTIAGO MIGUEL V., Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis budget Carcassonne La Cité. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis Budget, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo.

Friendly staff. Room ok

Customer review rating 3.9/5

Bertrand S. Families - 09/08/2019 AccorHotels review

Nice welcome and helpful reception. Breakfast was OK. Room was the let down I preferred the B&B hotels rooms as more spacious with better bed and a proper bathroom. Looking to close to a F1. Will not use ibis budget again

Dear Bertrand, Thank you for taking the time to share your valuable review. We are sorry for any inconvenience caused during your stay with us. Our dedicated team always aim to deliver the best experience possible to all our guests and you will always find them ready to assist at any time. Regarding the room, we wish you had informed us during the stay so that our team would have found an immediate solution. We would like you to brief us on what went wrong during your stay. We hope to welcome you back. Best wishes,

Good priced accommodation

Customer review rating 3.9/5

J H. Couples - 04/08/2019 AccorHotels review

The hotel was clean and welcoming. The room was a reasonable size with separate WC and shower. The bed was comfortable. The breakfast was okay, would have liked a greater variety and more choice of fresh fruit but it was tasty and we had enough to eat. A good budget stay

Dear Guest, Thank you for sharing your feedback regarding your recent stay. It means a lot to know that, overall, your time with us was enjoyable. We have taken note of your comments regarding our breakfast buffet and handed them to the concerned department. Also, as we are continually trying to improve the variety and quality of food items that we offer, we would love to hear any suggestions which you may have on your next visit. We hope that you will return in future. Best wishes,

Budget break

Customer review rating 3.9/5

Tim Solo - 13/07/2019 AccorHotels review

Enjoyable stay but few local amenities.

Dear Tim, We value your feedback in relation to your recent stay. We are delighted to know that your time with us was enjoyable. It was however disappointing to read that our privileged location was not completely to your liking. Our situation puts us in close proximity to tourist attractions such as the Medieval city of Carcassonne while allowing our guests to easily access to all the major transport options. We are pleased that, despite this, you found our hotel to be of good value. We hope that you will return in future. Best regards, Nathalie BREYSSE, Manager

satisfactory

Customer review rating 3.9/5

S. H. Solo - 11/07/2019 AccorHotels review

OK as I would expect for the price

Dear MRS H. S., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalie BREYSSE Manager

Overall satisfying.

TripAdvisor rating 3.5/5

inoslavventurin Family - 11/07/2019 TripAdvisor review

A decent Ibis hotel, not very far from the medieval city, only the surrounding affects you when you walk in the night. Parking fenced ok and free. Staff helpfull. We didn't use the breakfast. Ad I stated, overall satisfying

Dear Inoslavventurin, Thank you for writing this review. We appreciate your positive feedback regarding our convenient location and parking. On that note, we would like to let you know that we do have a watchman at night to assist our guests and ensure their safety. Hopefully you will have a chance to enjoy our tasty breakfast on your next visit. We are proud to offer a large variety of quality foods for a very modest price of €6.80. We all certainly hope that we can welcome you back in the future. Kindest regards, Nathalie BREYSSE, Manager

Good

Customer review rating 3.9/5

Karin Friends - 06/07/2019 AccorHotels review

Very decent hotel and friendly staff. Hotel is situated at a good location not far from the old city. The breakfast buffet is really a good offer and offers a wilde variety of products.

Dear Karin. It was a pleasure to receive your kind appraisal of your stay with us at Ibis Budget Carcassonne La Cité. We would like to thank you for choosing to stay with us. Our team aims to provide a truly memorable experience and we are delighted that we met your expectations. It’s great to know we were able to tempt your taste buds with the wide selection on offer at our breakfast buffet and that our location was convenient for you. We look forward to welcoming you back. Best wishes, Nathalie BREYSSE, Manager

Carcassonne IBIS Budget

TripAdvisor rating 3.5/5

oliver k Solo travel - 30/06/2019 TripAdvisor review

All very satisfactory exceot it is 45 minutes walk from the railway station. Much of the pavement en route is either blocked by parked cars or very bad surface. Only about 2 buses an hour in each direction. Hotel itself very good.

Dear Oliver, Thank you for sharing your feedback regarding your recent stay. We are glad you appreciated our facilities but regret that our location was not ideal for your needs. We are located very near to the A61 for easy access by car and buses 2 and 10 take you to the city, while there is also the possibility to take an airport shuttle to the Medieval city of Carcassonne. We hope to welcome you back. Best wishes,

Friendly, convenient and completely satisfactory.

Customer review rating 3.9/5

Margaret M. Couples - 27/06/2019 AccorHotels review

We stayed a week here ....it was most convenient. Only a short walk to La Cite, just a bit firther into the town, and easy access to roads leading out into the countryside once we hired a car. Rooms clean, breakfast excellent, staff extremely helpful.

Best location for Le Cire

Customer review rating 3.9/5

Sue H. Couples - 15/06/2019 AccorHotels review

Couldnt fault our stay. Bed sooooo comfy! Room spotlessly clean . So convienient for the cite. staff lovely.Only criticism was the menu at the restaurant, poor choice especially for non meat eaters. Really dissapointed.

Dear Sue, Thank you for taking the time to share your valuable review. We are thrilled that you had such a wonderful experience with us. Your kind words about our dedicated team members are greatly appreciated. We have noted your comments about our menu selection, while it is challenging to please everyone in this regard we will certainly consider them closely. Thank you for your recommendations for our convenient location, your complete satisfaction is our top priority. We hope that you will visit us again in the future. Sincerely,

A one night stay.

Customer review rating 3.9/5

Angeline Couples - 08/06/2019 AccorHotels review

We have stayed in this hotel before. Acess to the motorway is good. Everything is fine, but there aren't many restaurants nearby except in La Cite which is a long walk away. We ended up having kebabs along the road from the hotel which was a cheap & cheerful experience.

Dear Angeline , Thank you for taking the time to give your opinion about your stay. We aim to provide a truly unique experience and glad to see that we were able to meet most of your expectations. We regret that you were not entirely satisfied with our location; Nevertheless, we appreciate your kind mention of our convenient access to Autoroute A61. We hope the rest of your stay was to your satisfaction. We hope to have the opportunity of welcoming you again in the future. Many thanks,

Great Staff who looked after us very well

Customer review rating 3.9/5

Chris Couples - 07/06/2019 AccorHotels review

Very helpful front of house staff

Dear CHRIS T., We very much appreciate your comments regarding your stay at the ibis budget Carcassonne La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect for short stay

Customer review rating 3.9/5

Amy Families - 02/06/2019 AccorHotels review

Easy check in, helpful staff, clean basic bedroom, good breakfast options

Dear Amy. We are grateful to you for taking the time to send us your review. We are delighted to know our breakfast buffet was to your liking. Thank you for mentioning our dedicated team who always aim to give the best experience possible. We are glad that you had such a pleasant stay with us. We hope to welcome you back. Best wishes,

Likely wouldn't stay again.

Customer review rating 3.9/5

Grant Couples - 26/05/2019 AccorHotels review

Smooth, friendly check in. This was our first time staying at a IBIS budget. The Hotel is an older property. The room was very small. The really odd thing was that the bathroom and shower were plastic booths, like you would see in a recreational vehicle.

Dear Grant, Thank you for your review. We are pleased that you received courteous and professional service from our reception team. While we regret that not everything was to your liking, rest assured that we have taken note of your comments regarding the bathroom; and will be considering these remarks when making future updates. Also, as we do offer rooms of varying sizes, perhaps our team may assist you in selecting a larger room on your next visit? All the best. Nathalie BREYSSE, Manager

Very good stay

Customer review rating 3.9/5

Neil Couples - 13/05/2019 AccorHotels review

Very friendly and helpful receptionist, very clean hotel, good location, walk to the medieval city

Don’t arrive from the rear car park

Customer review rating 3.9/5

Gavin Friends - 26/01/2019 AccorHotels review

Shockingly bad external appearance when parking in the rear car park. But otherwise okay.

Dear Gavin,<br>Thank you for taking the time to give your opinion about your stay.<br> We are sorry to read that your overall stay was not satisfying.<br><br>We would like to note that our parking area has been cleaned recently.<br> We look forward to welcoming you back in the future.<br>Best regards,<br> Nathalie BREYSSE, Manager
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