Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

4.0/5 903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Full kitchen
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,976 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 903 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Barbara B. Couples - 15/03/2019 AccorHotels certified review
« Beautiful accommodation »

We booked 2 nights on our way to Auckland. The setting is lovely and the staff so helpful and friendly. I didn't realise that you were situated on the side of a steep hill - thankfully your staff were very accommodating with the golf buggy to get our luggage to our room and me back to our accommodation. Your pool was lovely as was the spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbara, Morning to you. Many thanks indeed for your recent review. It is always a pleasure to receive positive feedback. I will share your comments with our team of associates. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best wishes Andrew General Manager Email:gm… Mobile: 02…

Rebecca Couples - 12/03/2019 AccorHotels certified review
« Relaxing, blissful, peaceful »

It was just perfect, we loved every minute and think New Zealand is pretty lucky to have a place like Puka Park!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for your recent review. It is always a pleasure to receive positive feedback. I will share your comments with our team of associates. So liked your comment about NZ is lucky to have Puka Park. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best wishes Andrew General Manager Email:gm… Mobile: 02…

Julie W. K. T. Friends - 11/03/2019 AccorHotels certified review
« Great atmosphere. »

Only problem in the room we had No.8 is the lack of privacy when in the bathroom. The doors need an inner lining and buffer around the edge to form a seal. I had to leave the room when my friend used the toilet.

Jose C. &. M. B. Couples - 11/03/2019 AccorHotels certified review
« Very quiet, seclude, specially for a relaxing time »

The personell was helful very kind, the food at the restaurant were fantastic. A bit stiff to walk, but the personell were happy to give us a ride in the little car. It was my birthady and I was surprised with a birthday card and a lovely plate with chocolates.

Benito Families - 10/03/2019 AccorHotels certified review
« Our "summer place" »

We come here almost yearly and our stay has consistently been exceellent. We look forward to next year

Al T. Couples - 10/03/2019 AccorHotels certified review
« We had great service from check-in to check-out! »

Staff made us feel welcome and comfortable. The accommodations were perfect in every way. Such a fine place to stay!

R M. Couples - 09/03/2019 AccorHotels certified review
« Lovely stay and great staff »

Beautiful setting and lovely cabins. The food quality was excellent and the serving and bar staff were really great and welcoming. I must mention David, supervising that area, in particular as he was super welcoming and helpful. Not a hotel for those with mobility problems or even fitness problems as some of the cabin access roads were quite steep but, for us, it was superb.

Dave H. Families - 09/03/2019 AccorHotels certified review
« A lovely place to stay »

The staff were extremely friendly and helpful and the entire hotel was faultless

Judy A. Couples - 09/03/2019 AccorHotels certified review
« Peaceful and rejuvenating »

The fact we could not hear next door, the bed was very comfortable, decor tasteful, and the bush/outlook was peaceful with bird life evident, it made our stay extremely successful as we were in great need of replenishment!

Emir W. Couples - 08/03/2019 AccorHotels certified review
« Perception > Expectation »

I came here with my wife and we really enjoyed a wonderful time at your hotel. The location of the unit/room itself was a pleasant surprise (I taught its located in the main building lol). The food and customer services in excellent!

Lara Friends - 08/03/2019 AccorHotels certified review
« Beautiful Accomodation & lodge- visit is a must »

We will be back. Very friendly helpful staff. Excellent accommodation. Great facilities.

Berwyn A. A. J. Couples - 07/03/2019 AccorHotels certified review
« Delightful weekend meeting Nishsa for the first time. »

Enjoyed being in a serene environment and everything that Puka Park provided. Great service by Carlos and Nisha.

Jason T. Couples - 06/03/2019 AccorHotels certified review
« Very relaxing, was great to unwind. »

We try and stay once a year, it is a great place to take a few days away from busy lives. We are always happy with the customers service and the quality of the accommodation and facilities. Being able to dine and use our Accor plus card is a great benefit. I had mentioned it was our wedding anniversary and we were greeted when we booked it congratulating us on our anniversary and also had a welcome dessert waiting in our room.

Sharon Families - 05/03/2019 AccorHotels certified review
« Fantastic place to stay »

They really enjoyed there stay. I was however a bit disappointed with the dinner booking I made well in advance for 6.30 on the Saturday night by phone which I also followed up in my confirmation email and my family was told they did not have a booking and they had to book again for an hour earlier. Other than that it was fantastic.

Justin Couples - 05/03/2019 AccorHotels certified review
« Pleasant relaxing stay, would return »

Relaxing, comfortable contemporary room. Pleasant food in the restaurant. Friendly staff.

Carol P. Couples - 04/03/2019 AccorHotels certified review
« Wonderful end to a magic holiday »

From the first email enquiry through to checkout, the service was excellent and attentive.

Valerie &. M. S. Couples - 03/03/2019 AccorHotels certified review
« Enjoyable stay but some details were not to standard. »

It was a pleasant relaxing five day stay in the bush setting. the bed was not very comfortable , as it is dated and worn with a foam topper pad [ not what one expects in a Grand Mecure premises. ]

Carla Couples - 03/03/2019 AccorHotels certified review
« Fabulous place. »

The one bedroom inter accommodation was well appointed and spacious. Very peaceful surrounds. Be aware the roads/driveways are a bit steep and if you have a walking disability it is not easy to manoeuvre as was my situation. The staff though we're quick to advise me that staff would pick up and return you to your accommodation via their golf cart whenever you needed their assistance right up to 10pm. Certainly would recommend a stay here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carla. Many thanks for your recent review after your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. With best wishes Andrew General Manager Email:gm… Mobile: 02…

Mason S. Couples - 02/03/2019 AccorHotels certified review
« Quiet faraway beautiful location »

Great apartment close to town and beach. Steep walkways to rooms so must be young and fit! Great restuarant but minimal vegetarian options and no vegan options on the menu. Cannot use Accor Plus card if you are a vegan!!!!

Gene I. Couples - 02/03/2019 AccorHotels certified review
« Friendliness of all the staff,superb chalet location (30/31) selected by management on our behalf »

Communication was extremely good,friendliness of Ruby and Carlos on arrival. Always willing to assist in every way to make our ten day stay the best.All staff members were very professional and always willing to help or assist ,nothing was too difficult for them.The chalet rooms were very well located and was easy to travel to the main building or car park. The electric buggy car was an ingenious idea to transport you back to your room at any time,great idea. Any dislikes during my stay . None except for the wildlife,which is beyond your control,would have liked to see or hear the bird life seeing that the chalets are surrounded by trees.Ah,guess it was the wrong time of the year for the bird life,no flies flies ha ha (Australia) Highly recommend staying here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gene, Many thanks for your recent review after your stay at the Grand Mercure Puka Park Resort. Good to chat also and your comments about how friendly the team is. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience. With best wishes Andrew General Manager Email:gm… Mobile: 02…

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