Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

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4.0/5 769 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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From 245.00 NZD Non member rate
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Check-in from 14h00
Check out up to 11h00

Services in the hotel and nearby

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Breakfast
  • Fitness centre
  • Massage  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
    • Portuguese
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Boules/petanque


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
    • Emergency exit map
    • Radio in room
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,040 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 769 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Lana G. Families - 04/12/2017
« Paradise »

Our trip was pure heaven. The chalet was beautiful- a luxury tree house. The staff were always wonderful.

AccorHotels certified review
Michael Couples - 02/12/2017
« Chris »


AccorHotels certified review
Eric M. Couples - 02/12/2017
« Great hidden Getaway! »

This was our first trip to New Zealand and the stay was fantastic. We didn't mind the hill climbing so much as we need the exercise anyways, and we always knew we could hitch a ride as needed. The room was the perfect size, as we were always on the go. The heated bathroom floors and towel rack just added to the "wow"! Placed where it is up the coastline made it a little isolated, but after a day of touring and sight seeing, it made for a great place to come back to a get away from the "city" and outside noise. Nisha especially, helped our stay start off great as we were late checking in, after 9pm. She convinced the kitchen to prepare some food for us, then ran around making sure we had everything and drove us up to our room. We could always come back for another week one day, as there is still plenty of the North Island to explore!

AccorHotels certified review
Tim Couples - 02/12/2017
« Relaxing stay »

Had a long weekend without kids. Enjoyed the privacy of the room. Felt a bit different at the start but the resort grows on you the longer you stay. We are looking forward to staying again.

AccorHotels certified review
S S. D. Families - 01/12/2017
« Pretty good. »

One staff member (think his name was Kai, recently arrived from Germany) was absolutely wonderful. He went above n beyond. The food this time was much better than on previous stays... . My grandmother needed a wheelchair and this was arranged asap, thank you. robes and slippers in room would be a great addition.

AccorHotels certified review
Margaret C. Couples - 30/11/2017
« Satisfied »

We really liked how friendly the staff were. Our only criticism would be that because we were Interval guests we weren't entitled to a daily service. This is disappointing as the resort we are members of does this.

AccorHotels certified review
Natalie Families - 28/11/2017
« Fantastic service, food and ambiance »

Impressed with the reception service, quality food and beautiful rooms. On site facilities excellent and all staff were extremely helpful and professional. We will be back!

AccorHotels certified review
Pikl L. C. Friends - 27/11/2017
« Mrs Pik Lin C. »

We thoroughly enjoyed our stay in your resort with excellent facilities and warm and courteous service from all staff.

AccorHotels certified review
John W. Couples - 27/11/2017
« The Good, The Bad, and The Buggly »

To start out, even though the hotel had not received our booking from Expedia, the receptionist did everything to accommodate us and she was really good. The guy who our took luggage who was from Europe was fantastic. Really helpful. The food in the restaurant was really good, and the restaurant manager was amazing. Even though they were fully booked he allowed us to order from the restaurant menu from the bar and he made us feel important and welcome. Exceptional job. The bad was the bar tender who was Indian and did not know what he is doing. I think he was just being trained. We asked for a Margarita on the rocks and repeated to him not with crushed ice, and he brought it with crushed iced. I ordered a mojito and it was really watery, I could not taste the alcohol. The room was clean except for the spider that came out of the pillow just as we were turning off the lights. (Buggly part of my review). The receptionist the next morning was really rude and not friendly. (Without trying to racist which I am not he was also Indian and had a chip on shoulder for having to go and pick us up in the buggy from our room). I am a project manager with SAP so I employee a number of Indians so I am not trying to discriminate, but help you determine who was working that day.

AccorHotels certified review
David B. Couples - 27/11/2017
« Fantastic place and service. »

We enjoyed a very relaxing stay at Puka Park in unique chalets surrounded by nature, we enjoyed wonderful dining at the restaurant and outdoor activities including a beautiful pool and tennis courts. The staff were very helpful and friendly providing us with excellent service through out our stay.

AccorHotels certified review
Stephen D. Business - 27/11/2017
« An experience worth repeating as soon as »

Welcoming, relaxing and satisfying

AccorHotels certified review
John Families - 26/11/2017
« Very beautiful stay. »

Very pleasant staff in hotel, especially a young German man who helped with our baggage. Our chalets were very clean and spacious . The position of the hotel is very attractive. We will definitely come back.

AccorHotels certified review
Anonymous Couples - 26/11/2017
« Lovely place for an anniversary! »

Thank you for making our stay special, especially for the sweets that were waiting in our room with wishes for a Happy Anniversary, and for the complimentary sparkling wine with our dinner. We felt very well looked after and loved the location!

AccorHotels certified review
Anonymous Families - 26/11/2017
« Lovely accommodation! »

We stayed for two night while touring the Coromandel PenInsula! The room was beautifuland comfortable and the lodge was equally nice!

AccorHotels certified review
Hoson Couples - 26/11/2017
« Dessert on arrival as bday trip »

Good service, relaxing environment

AccorHotels certified review
Keith Families - 25/11/2017
« Great experience »

Great staff, comfortable stay and great location

AccorHotels certified review
Vedna D. Couples - 25/11/2017
« Felt so spoilt by the staff! »

We loved it so much. The staff, in particularly the restaurant staff were amazing. It was so lovely going into our room and be greeted with delicious honeymoon deserts.

AccorHotels certified review
Angela J. Couples - 24/11/2017
« Loved this resort and area. Highly recommend »

Food was amazing, staff were very friendly. Views and surrounding spectacular. We will be back!

AccorHotels certified review
M. Couples - 24/11/2017
« M. »

We had an excellent holiday, accommodation and staff were superb. The location is fabulous such a beautiful healing energy.

AccorHotels certified review
Anonymous Couples - 24/11/2017
« A Great Place to Stay »

The chateau was just perfect for the two of us. The resort is located in a beautiful location and we enjoyed our stay. It was nice to have access to the onsite restaurant and the Monday night International buffet was fabulous!

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