Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

4.0/5 838 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Satellite/cable colour TV
    • Full kitchen
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,478 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 838 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Bdhesi Families - 16/07/2018 AccorHotels certified review
« Extremely pleasant »

We really enjoyed our stay, the service was excellent (especially the restaurant staff).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baljit Sonny d., We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. I have passed on your positive feedback regarding the food and beverage team to them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Wendy Couples - 16/07/2018 AccorHotels certified review
« Amazing! »

We loved the warm welcome and luxurious chalet. The service was excellent, the food was fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wendy, thank you for taking the time to provide feedback regarding your recent stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be soon. Sincerely, Andrea Richards General Manager

Anna Couples - 15/07/2018 AccorHotels certified review
« A beautiful setting »

Very good. Well presented chalets and a beautiful setting.

Jo L. Couples - 15/07/2018 AccorHotels certified review
« Satisfied customer from Auckland »

The chalet was lovely and a lot better than I've expected from the website photos. Everything was perfect apart from breakfast food.

Dominika Couples - 14/07/2018 AccorHotels certified review
« Fabulous weekend »

Lovely comfortable well equipped room, very friendly helpful staff and delicious food.

Bec Couples - 14/07/2018 AccorHotels certified review
« Relaxing tranquility »

Enjoyed the privacy of the bush setting unlike other hotels this is really beautiful and the scenery gorgeous close to beach and bush as well as quick trip to cathedral cove We loved the restaurant the chef was spot on Could have more staff on in morning for breakfast the one staff to run the restaurant isn’t quite sufficient but loved it all the same

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rebecca, Thank you for taking the time to provide feedback regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I am really pleased you enjoyed the surrounds as well as the property. I have passed on your feedback regarding the food to the chef. My apologies we did not provide the perfect service for breakfast. Unfortunately we had not planned for such a large number of guests dining. Thank you again for sharing your experience, and we hope your next visit will be soon. Sincerely, Andrea Richards General Manager

Max Couples - 14/07/2018 AccorHotels certified review

The location and services were excellent. The staff were very busy and could have done with additional people. To avoid giving the impression that they were flat out all the time.

Peter L. Families - 14/07/2018 AccorHotels certified review
« Great accommodation and facilities »

Enjoyed the 3 bedroom suite immensely. Loved the restaurant food and drinks at the bar. Staff were amazing. Very friendly and professional. They catered extremely well for my daughter who has coeliac disease. Nothing seemed to be too much trouble.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially the food and beverage staff. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit to one of our beautiful Accor Vacation Club properties will be as pleasant as this one. Sincerely, Andrea Richards General Manager

Teina T. Couples - 13/07/2018 AccorHotels certified review
« relaxing quiet stay »

Rooms well equipped, clean, quiet, warm and private. Food excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teina, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. I am really pleased that you had a quiet and relaxing stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Anonymous Couples - 13/07/2018 AccorHotels certified review
« we love staying here »

We come back to the Mecure Puka Park every couple of years. The service is great and the chalets are beautifully appointed and such and calming space to be in.

Louise Solo - 12/07/2018 AccorHotels certified review

I enjoyed the setting and environment. The room was nice and reasonably comfortable. The shower/bathroom was nice and felt clean. The under floor heating was a pleasant surprise. I was not prepared from reading on the website etc for the hike from the car parks to the rooms. The wifi was next to useless. It kept dropping out and even when connected the strength was weak meaning I was not able to use my laptop easily as pages would not load or would take a long time to load. I had hoped to use the restaurant more (dining in and/or room service); breakfast was nice but it seemed the evening menu (online and in the binder - as I didn’t venture to the restaurant at this time) was overly complicated and there were not meals I would enjoy.

Maurice G. Couples - 12/07/2018 AccorHotels certified review
« Great »

Some hiccups at reception but otherwise a lovely time with great food.

Simon Couples - 12/07/2018 AccorHotels certified review
« Loved it »

Relaxing time, great service, delicious food and a very nice room. Staff was very friendly and the room was great. Can't wait to go back.

Anonymous Couples - 10/07/2018 AccorHotels certified review
« Good »

Excellent staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, Thank you so much for taking the time to provide feedback regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially regarding the team. We are very lucky that they are so amazing and look after our guests so well. Your feedback has been passed onto them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Kate Families - 10/07/2018 AccorHotels certified review
« Fantastic »

Staff were great. Especially Helene at the restaurant.

Anonymous Friends - 09/07/2018 AccorHotels certified review
« very enjoyable and looked after »

We enjoyed our stay, and the restaurant was very good. Very attentive staff.

Scott Couples - 09/07/2018 AccorHotels certified review
« Great experience »

Enjoyed the facilities, the staff (mostly), and the value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team especially letting them know that you found them outstanding . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Comfortable and relaxing »

friendly helpful staff, great food and location

Rosanna Families - 09/07/2018 AccorHotels certified review
« We will be back. :) »

To Grand Mercure Puka Park Team, I want to commend the following people that made our first stay memorable and pleasant : Haden - thank you very much for the hospitable service throughout our stay, you’re such a great help. I’m glad that you’re the person who’s on duty when we checked in. :) Sean (F&B) - thank you very much for accommodating all our requests when we had our lunch and dinner in the restaurant. Your service was magnifique. The housekeeping team - one thing is for sure, it will always be a remarkable stay for me if the rooms are spotless clean. As soon as I walked in into the chalet, it was spectacular! This was the cleanest accommodation I’ve stayed in so far. I was really impressed! Keep it up! It was so nice to meet people who’s really passionate on their job. Me and my Family loved this hidden place in Pauanui, and we will be definitely back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosanna, Thank you so much for taking the time to provide the feedback to us regarding your recent stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback and especially regarding our fantastic team. Your comments have been passe don and greatly appreciated. We hope you will return to stay with us again soon Sincerely, Andrea Richards General Manager

Rodney C. Couples - 08/07/2018 AccorHotels certified review
« A well catered and relaxing getaway resort »

We come as often as we can once to twice a year. The staff are always friendly and courteous. We love the atmosphere and the relaxing feel of the chalets

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodney, thank you for taking the time to provide feedback regarding your stay at the Grand Mercure Puka Park Resort. It is lovely to hear that you are a regular visitor and that once again you enjoyed your stay. I will pass on your feedback to the team as they love to hear when guests comment on their friendliness and service. Thank you again for sharing your experience, and we hope your next visit will be soon! Sincerely, Andrea Richards General Manager

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