Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

4.0/5 879 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Full kitchen
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,815 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 879 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Solo travel - 15/12/2018 TripAdvisor review
« So quiet and relaxing »

It is an amzing place to stay. Absolutly recommended to unwind and relax. I have really enjoyed the stay in one of the nice huts in the middle of the bush on Mount Paunui. Due to the many trees and bush around you can't see a lot - but you do not hear anything, except the birds in the morning. This was so relaxing. It is only a short walk to the great beach around the corner. Would also recomend to walk up the hill. All the staff at the Grand Mercure was very helpful and assits in any way to made my stay comfortable.

Helen Couples - 12/12/2018 AccorHotels certified review
« Relaxing »

Staff were tentative and friendly. Food was good and the overall experience was amazing.

Dr R. L. Couples - 11/12/2018 AccorHotels certified review
« Great place to stay, Chantelle was a huge help! »

We loved the resort, the room with its large tub and privacy was an all-star spot. The golf cart was very helpful until it couldn’ get our fat butts with our bags up the hill. Unfortunately the only weak spot was the restaurant and staff-the chef tried too hard on the presentation and should have made more effort on the taste and portion size for the money-everything was very bland,expensive and the waiters were hard to find when we wanted beverage refills

L &. L. Couples - 11/12/2018 AccorHotels certified review
« We enjoyed our stay at Accor Puka Park Pauanui. »

Relaxing, the Toi Toi Chalet was quite luxurious.

Anna D. Couples - 10/12/2018 AccorHotels certified review
« Very nice stay »

Was a lovely stay at the lodge, check in services were a bit delayed waiting for someone to appear at the desk. Room could have done with having a mini bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anna, Many thanks for making the effort to give us feedback, much appreciated. We are looking at having a mini bar type offer here in the coming months. With best wishes Andrew

Jack Business - 09/12/2018 AccorHotels certified review
« Did not meet expectations »

No bathrobes in the room as promised. Second sofa bed never made up with sheets for our daughter. Only access is by foot on steep incline. We were given the offer of ringing for what seemed to be the only cart to bring us to the main building or carpark however there was no porter and the receptionist had to leave her desk to convey us which we felt was an imposition. They seemed understaffed. She also helped convey heavy luggage up two flights of steps to our chalet in office attire and heals which seemed inappropriate and a safety risk. She was very accommodating however we didnt feel comfortable with the whole setup. We have stayed in similar establishments with more carts and porters which worked fine. Very steep inclines to get anywhere onsite.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Jack, Many thanks indeed for staying with us and your feedback. My apologies for the delay in responding. We had difficulties finding your booking. Unfortunately with the bath-robe and the sofa this wasn't picked up by housekeeping and actioned. Steps have now been taken so that this won't reoccur. We have now introduce a second cart in the afternoon and planning on having an additional team member on at key check in and check out times. We are looking into the attire for team members also. Thank you once again for your feedback and do hope you will come again. Yours sincerely Andrew General Manager

C M. Couples - 09/12/2018 AccorHotels certified review
« Great Service, beautiful location, improved from our last stay. »

This is our 3rd stay at Puka Park Lodge and we love living amongst the trees and the bird song. On our previous visit our room felt tired and needed a refresh and we did not like that private vehicles were permitted to drive to the chalets (noisy and dangerous on such narrow roads). So we were were extremely pleased that on the electric carts were permitted during this visit (they are a quieter, driven by staff who know the narrow steep roads and more ecological sound), Also our room was in excellent condition, we had one small fault but staff replaced our faulty fridge in a quick and efficient manner -well done them turning a negative into a positive. Also the addition of free wifi throughout the lodge was a lovely new addition. Had a great stay and will certainly return

Our hotel has responded to the review
Our hotel has responded to the review

Dear C M., We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. Third visit, wonderful! It is always a pleasure to receive positive feedback. AlI the rooms have been refurbished along with the Miha Restaurant. For guests transfers we are using the buggies, and not letting guests drive to their rooms. We now have an extra buggy also for this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With best wishes Andrew General Manager

Thea Couples - 08/12/2018 AccorHotels certified review
« Amazing »

No complaints. Great staff. Loved it!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thea M., Excellent! It really is lovely as is the Coromandel, Good for your Soul! With best wishes Andrew General Manager

Paul M. Families - 08/12/2018 AccorHotels certified review
« Mrs M. »

Average

Our hotel has responded to the review
Our hotel has responded to the review

Hello Paul M., Many thanks for giving us feedback. I was wonder if you would be call me on my mobile 02… so I can could get some more details about your stay with us and I can straight back. Yours sincerely, Andrew General Manager

Anonymous Families - 07/12/2018 AccorHotels certified review
« Relaxing and peaceful in very nice accommodation. »

Enjoyed the accommodation and the peaceful natural surroundings. Accommodation in the Rimu Chalet was very very comfortable however the bed in the Kauri chalet was sub standard and took away somewhat from my son's enjoyment of his stay as he was in that chalet. Overall we really enjoyed our experience.

Anonymous Couples - 06/12/2018 AccorHotels certified review
« Andrew Wight »

Very helpful and thoughtful staff. Units were great with extremely comfortable beds. We had meals in the dining room and they were very nice with again great staff. Beautiful setting among the bush. Although the units on sight are elevated a call to the office brought the buggy very smartly, we did use this several times as my wife had a back injury. The staff were always happy and seemed happy. We would definitely stay again.

Stephen B. Couples - 05/12/2018 AccorHotels certified review
« Beautiful location and well appointed facilities »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Really appreciate you giving us this feedback. Yes so very relaxing indeed. Look forward to welcome you back. Yours siincerely, Andrew General Manager

Rohitha Couples - 04/12/2018 AccorHotels certified review
« Great place to relax and enjoy nature »

It was a great weekend at Puka park resort despite of bad rains.

Aina Couples - 03/12/2018 AccorHotels certified review

It was a very nice stay. But we didnt like the bathroom door, no privacy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Many thanks for the your positive feedback. I will share your comments with our team. It really is such a tranquil setting. Yours siincerely, Andrew General Manager

Kaitlyn Solo - 02/12/2018 AccorHotels certified review
« Amazing and relaxing »

I really enjoyed my stay and was so impressed with the staff help

Aimee P. Friends - 02/12/2018 AccorHotels certified review

Beautiful resort, nice rooms, however felt restaurant/bar staff let the quality of the resort down. Also felt that the rooms that were not self contained should have staff check if dishes need replacing if staying more than 1 night, ie, if you make a coffee in the morning, you have no where to wash cups ready for their next use.

Letitia B. Couples - 02/12/2018 AccorHotels certified review
« Other than horrible weather it was amazing »

Great beautiful room beautifully set up

Billy &. M. M. Couples - 01/12/2018 AccorHotels certified review
« Memorable Holiday »

We had a fabulous holiday. Haden and his team are brilliant. They made our stay very Special with their customer service and we are very grateful.

Rachel Friends - 30/11/2018 AccorHotels certified review
« 1st time to New Zealand »

Staff was friendly, accommodation was very clean and food was very good. An amazing place to relax, will definitely book again.

Anonymous Couples - 30/11/2018 AccorHotels certified review
« Peaceful »

Very relaxing and peaceful

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