Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

4.0/5 872 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Full kitchen
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,739 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 872 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Phil C. Friends - 10/11/2018 AccorHotels certified review
« A very enjoyable experience »

Our unit was extremely comfortable with luxury appointments. The bathrooms and kitchen were well fitted out and had appropriate equipment, glasses, crockery and cutlery. Perhaps a larger pot for boiling pasta would be of benefit. The staff were very helpful and welcoming. The resort facilities were very good and well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, We very much appreciate your comments regarding your recent stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team as they enjoy learning what our guests are saying about the property and their stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Colin W. Friends - 10/11/2018 AccorHotels certified review

Pleasant helpful staff. Very good surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team as they love to learn how much our guests are enjoying their stay. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Anonymous Couples - 07/11/2018 AccorHotels certified review

Front Desk Team Leader was great Restaurant Experience was decidedly average. Bread roll smelled and tasted burnt. Meal OK but not outstanding. Wait staff not well informed about menu. Room was pleasant, but we missed the sun and views. Had forgotten how the rooms are in the bush

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive feedback from our guests. I am disappointed that you did not enjoy your dining experience and have passed this onto both the kitchen team and the Restaurant Manager. I would like to apologise that you received a burnt bread roll as this is absolutely unacceptable. Thank you again for sharing your experience, and we hope you will return sometime in the future Sincerely, Andrea Richards General Manager

Steve Couples - 06/11/2018 AccorHotels certified review
« Impressed »

Great stay. Clean, tidy and helpful/kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. The team will be especially pleased as they are always striving to provide an excellent service. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Shanel M. Friends - 05/11/2018 AccorHotels certified review
« A pleasure »

So many facilities in this beautiful & private location. From the stunning restaurant and view to the pool, spa, gym, sauna & tennis courts. The Chalet was spacious & comfortable. Close to the beach & a few walks was nice too. We thoroughly enjoyed our stay with you & I especially love how uncomplicated and efficient our check in and out processes were.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanel, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always lovely to receive positive feedback from our guests. An uncomplicated and efficient check in and check out is truly welcome feedback. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Bryan Friends - 05/11/2018 AccorHotels certified review
« General6y very good with some small quirky faults »

Great location great food. Accommodation was good with a couple of odd quirky faults with the shower, TV and electrics

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bryan, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I am having our maintenance team look at the TV and electrics in the room you stayed in as we do need to make sure these are ironed out so thank you for letting us know. Thank you again for sharing your experience, and we hope your next visit with us will be soon Sincerely, Andrea Richards General Manager

Dr A. M. Families - 05/11/2018 AccorHotels certified review
« Puka ParkResort »

Very pleasant stay and staff were very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr M., Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially regarding the staff. I will share your comments with our team as they do love to know what our guests are saying about their stay. Thank you again for sharing your experience, and we hope your next visit with us will be soon Sincerely, Andrea Richards General Manager

Samantha M. Families - 05/11/2018 AccorHotels certified review
« Relaxing birthday stay »

We were greeted by friendly staff, opened the doors to a clean and inviting room and enjoyed amazing food! There was a portacot made up beautifully for our little one, and even a birthday card and chocolate bar for my husband. Check out was simple and quick! Definitely will be coming back again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially regarding the staff. It was lovely to learn that you all enjoyed the birthday weekend for your husband. Thank you again for sharing your experience, and we hope your next stay with us will be soon. Sincerely, Andrea Richards General Manager

Peter H. Couples - 04/11/2018 AccorHotels certified review
« Wonderful Treetop Experience »

Checked in for a week in a treetop unit which was very comfortable and private. We took advantage of the Happy Hour and dinner on 2 nights and had a wonderful meal, the cost of which was reduced by using our loyalty card. Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially from our loyalty members. It was lovely to learn you had a wonderful stay with us and enjoyed the location, the room and your meals with us. I will make sure our Chef and his team know of your feedback. Thank you again for sharing your experience, and we hope your next visit will be with us soon. Sincerely, Andrea Richards General Manager

Barry K. Couples - 04/11/2018 AccorHotels certified review
« NZ holidays »

Hotel based in a delightful setting, room was comfortable and had everything we wanted. Meals and drinks in the hotel were of a good variety and staff very friendly. Moving around the site used some energy due to some steep slopes. The hotel would pick you up in a cart if required. Its location has some drawbacks as it requires a lot of driving on winding roads to see some of the sights. Overall we enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback form our guests. I appreciate your feedback regarding the roads in the area as they are very windy. Thank you for your lovely feedback regarding the resort, the room and the staff. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Anonymous Couples - 04/11/2018 AccorHotels certified review
« absolutely fantastic, we have no complaints, staff went out of their way to help. »

We have a wonderful time, they shifted us to a more suitable room due to me being on a walking stick. Staff were all helpful and accommodating. One of the best stays we have had with Accor. We will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. It was lovely to hear that the team looked after you and that you enjoyed your stay. To have your comment "we will be back" is everything we can ask for. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Anonymous Couples - 03/11/2018 AccorHotels certified review

Upon arrival the two receptionists were professional and delightful. We were taken to chalet #50. We went to the restaurant for dinner the head waitress and the manager were extremely rude no greeting the manager turned his back on us and walked away, the head waitress was extremely rude so much so I said we can leave and have room service or drive to tairua for dinner? We were seated and right next to me on the window sill was two dead blow flies and next to my husband was a lump of dried bird Pooh! The hotel room the huge main blind that is on the front for privacy is broken it doesn’t close at all and there are pieces broken off of it for some reason. So anyone at night can look directly into your lounge when walking to the two chalets down the same drive. As was the blind up the stair case that was broken and wouldn’t close either as was the one opposite the kitchen ! The light bulb was blown in one of the rooms. There was small packs UHT milk, it would of been nicer have small bottles of fresh milk. The chalet apparently doesn’t get serviced for 8 days unless you pay a service fee, this absolutly stunned me as we have stayed all over NZ in literally 100’s of places and they charge minimal to your fee and they go that extra mile. It really was very apparent that your complex is extremely financially driven and your main goal is for profit not a win/ win for guest and hotel so we return again and again and recommend to our extremely lathe family and database of network. Are my husband and I happy we celebrated our 20th wedding anniversary there.. well This is a 5 star resort and as the manager said ‘we are very sorry everything that could of gone wrong went wrong and were sorry’ we are disappointed we had to be caught up in your operational inefficiencies. The receptionists noted we left the restaurant within 20 mins and we thought we may of be given a credit the following night on my husbands dinner he got sent from the restaurant ($21) I wasn’t hungry as we had such an appalling expierence and the manager at reception spoke to the manger upstairs to inform him that we were upset the day before yet we paid the bill in full upon vacating the complex. The manager and receptionist at reception noted we were such happy positive friendly people Which we are we work hard and enjoy life yet wenwere very very VERY disappointed. You asked we are telling you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr and Mrs F., Thank you for providing feedback regarding your recent stay with us at Grand Mercure Puka Park Resort. I am incredibly embarrassed that you had such a poor experience when you stayed with us. Please accept my sincere apologies. I would love to have the opportunity to speak with you so I can get more information regarding your booking and your experience in the restaurant and at the Resort. If you could let me know if this is possible and what the est contact number would be that would be appreciated. One again I would like to sincerely apologise that you had such a poor experience. Sincerely, Andrea Richards General Manager

David Couples - 03/11/2018 AccorHotels certified review
« A day out of Auckland »

Was OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive feedback from our guests. I would love to know how we could make your stay better so if you have any further feedback you would like to share please let me know. Thank you again for sharing your experience, and we hope your next visit will be a good one. Sincerely, Andrea Richards General Manager

Bill &. D. S. Couples - 02/11/2018 AccorHotels certified review
« Very relaxing »

Quiet, peaceful surroundings ideal for unwinding and relaxing regardless of weather. Sauna and spa facilities added to the experience. Staff very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill and Diane, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback about the property and the team. I will share your comments with our team as they love to know how our are guests have enjoyed their stay with us. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Helen A. Couples - 02/11/2018 AccorHotels certified review
« A great place to relax in the bush »

A lovely welcoming, relaxed atmosphere from start to finish.Staff were friendly and helpful and the chalet was very comfortable surrounded by beautiful NZ bush. Great food in the Miha restaurant. What else could you want to take a break from the world!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback and your comments are truly lovely. I will share your comments with our team as they do love to know what our guests are saying about their stay. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Lee-ann B. Couples - 01/11/2018 AccorHotels certified review
« A relaxing week..... »

A very relaxing week, friendly atmosphere, very helpful and happy staff, delicious meals and delightful area for walks and sightseeing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee-Ann, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive feedback from our guests. It is lovely to know that you had a relaxing stay with us and enjoyed the local area and the friendly atmosphere Thank you again for sharing your experience, and we hope you visit again soon Sincerely, Andrea Richards General Manager

Diana G. Couples - 31/10/2018 AccorHotels certified review
« Luxury lodge in the treetops »

We loved the special nature of this resort . The staff went out of the way to make this a memorable birthday for my husband. Updated facilities in our chalet was noted and the heated floor in the bathroom was very welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diana, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially as you were celebrating such a special occasion. It is lovely to learn that your husband was made to feel special on his birthday.. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Tony H. Couples - 31/10/2018 AccorHotels certified review
« Short stay on the Coromandel Peninsula »

The staff were all very friendly and helpful, the accommodation was lovely and the food was good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback especially from our gold loyalty members. I will let the team know that you enjoyed your stay and found them helpful as they love to know what our guests are saying about their stay. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Thibaud D. T. Couples - 29/10/2018 AccorHotels certified review
« Great short stay in a secluded resort »

I have chosen this hotel for its secluded position and I was not at all disappointed. I like the isolated chalet in the resort. The fact that you leave the car at the parking is great so the resort is free of cars! It was only a one-night stay so we could have enjoyed all facilities but we have had a quick look around and everything looked gorgeous. We had dinner and breakfast which I both recommend. All staff was really helpful and really seem to enjoy working in this environment. The chalet is very cosy with a large shower and heated floor which is really great. Bath amenities are also of good quality. I forgot that the breakfast was not included in the rate so we had to choose the continental option or the hot breakfast option. I had not seen the continental buffet before choosing which I regret because the continental breakfast lack some options that you can find in that brand scale (salads, yoghurt options, honeycomb for example, I am sure with all honey bees in the region that this should be found easily). Overall, we will definitely recommend this place to all people looking for this type of accommodation around Coromandel peninsula.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thibaud, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback, It is really pleasing that the property location and setting met your expectations. Thank you also for your feedback regarding the continental breakfast. I have passed this feedback onto the chef as we are currently reviewing our menus for Summer. Thank you again for sharing your experience, and we hope your next visit with us will be soon. Sincerely, Andrea Richards General Manager

Beverly N. Couples - 28/10/2018 AccorHotels certified review
« Great setting just a lot of climbing »

Unique setting unlike any other!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Beverly, Thank you for taking the time to provide feedback regarding your recent stay at Grand Mercure Puka Park. It is always a pleasure to receive feedback from our guests. I noticed that you scored your arrival as 6 out of 10. May I ask who looked after you on arrival and why the experience was so poor? Thank you again for sharing your experience, and we hope you return to stay with us again soon. Sincerely, Andrea Richards General Manager

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