Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

4.0/5 857 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
    • Portuguese
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage (Nearby)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing
    • Glass bottom boat
    • Kayaking
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Satellite/cable colour TV
    • Full kitchen
    • Iron in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.6/5 AccorHotels Rating 2,620 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 857 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Karen J. Couples - 18/09/2018 AccorHotels certified review
« Extremely enjoyable stay all round! »

We thoroughly enjoyed our stay and it was a shame we could only stay 2 nights. We loved our little cottage in the trees and the atmosphere that that created. It was very peaceful and restful. We were impressed with the meals served in the restaurant for both breakfast and dinner, very tasty. Probably most of all though, was the friendliness of the staff and the way they took care to make our stay very memorable. Thank you for a great stay!

Trevor S. Couples - 18/09/2018 AccorHotels certified review
« Great »

It was a great experience.. and will do it again. We had great service from the girls on reception and also from Sean and Chanelle at the Restuarant / bar. The service throughout was great.

Shauna G. Solo - 17/09/2018 AccorHotels certified review
« Grand Mercure Puka Resort »

They were very attention to my needs. I asked for a kitchen and upon checkin the kitchen was not what they gave me so they quickly moved my things into a room with a kitchen. It also had a washer and dryer which made things even more helpful. At the buffet on Tuesday night September 4, Sean Vincent went out of his way to allow me to take some extra buffet food back to my room. He wrapped it for me, put it on a platter, and walked it up to the room which has very steep inclines. He went the extra mile to make sure my needs were met. I think he deserves a raise or accolades for his kindness.

Olivia Couples - 17/09/2018 AccorHotels certified review
« Amazing place to stay »

From check in to check out everything was really good! Check in was simple and quick, the map was really handy, our room was amazing and I loved how it was nestled right in the bush. Breakfast which was included in the deal was delicious and had a great selection. Location in Pauanui was great and the hotel provided plenty of options for us in the surrounding areas. With a late check out we were able to chill out on the last morning and not rush which was great. Overall really happy with our weekend stay at this hotel.

Tg &. T. Couples - 17/09/2018 AccorHotels certified review
« Fantastic mini break »

Lovely property tucked high in amongst private bush and trees (which in itself provided a special dynamic). Great facilities, well appointed, cosy rooms and attentive staff. It was the perfect treat (and retreat) for a post winter mini break. We didn’t eat at the restaurant but enjoyed watching the game in the lounge in front of the open fire with another glass of wine just a nod away. We very much enjoyed our stay so thank you.

Sw C. Couples - 17/09/2018 AccorHotels certified review
« A absolutely wonderful stay! »

We hadn’t stayed before so weren’t quite sure what to expect. The staff were all very pleasant, friendly and helpful. We had a rimu room/chalet and it had everything you needed for a weekend stay with a lovely deck over the bush. The food in the restaurant was delightful and we loved the atmosphere of the bar and restaurant. We will definitely be back. Thank you.

Sarah G. Couples - 17/09/2018 AccorHotels certified review
« Beautiful rooms and scenery »

Rooms are lovely and restaurant lovely food. Our only thing that we didn’t like is that it didn’t mention anywhere about rooms being a walk from main building (wasn’t a big walk but for someone overweight and with sore knees I found the walk a bit much when we thought we were going for a relaxing time away from the kids) I was quite surprised as when I queried it being put on the website etc as if someone was in a wheelchair or physically disabled they would have trouble. The lady informed me that we don’t advertise as a wheelchair friendly resort and people would let us know and we have 4 cabins that don’t have stairs for access. I thought this was a bit off as not everyone would know to contact you first before turning up.

Michael A. Couples - 15/09/2018 AccorHotels certified review
« A great place to chill out and relax amongst native bush with great food and service. »

The reception, waiters/waitresses and grounds staff were all very helpful and friendly. The food and dining experience was great and Chief Bhimsen went out of his way to cater for our requirements. The Chalet was nice and tidy and very comfortable to stay in. It was an excellent place to chill out and relax in as you are in amongst native bush in peaceful surroundings.

Sheryl B. Couples - 14/09/2018 AccorHotels certified review
« A great break away. »

The total stay from the check-in to the departure was a great experience. The friendly and helpful staff, the comfortable accommodation and delicious meals made the time there memorable. The location of the chalet nestled amongst the bush is very peaceful and tranquil. Great facility to sit and relax on the decks, or in the grand lounge and dining room. Or partake in the various activities - gym, sauna, swimming pool, tennis and petanque courts or bikes to use. Plus with only a short walk to the beach, with coastal or bush walks to enjoy makes it an ideal location. The overall experience was excellent, thanks to all.

Nicole P. Couples - 14/09/2018 AccorHotels certified review
« A stay that exceeded expectations »

We loved every moment. Our unit had an awesome setting amongst the treetops, so peaceful with it's own balcony. All staff were fantastic - servicing room, front desk, restaurant and driving us to our unit. Also great facilities - spa, sauna, pool, gym etc.

Peter R. Families - 13/09/2018 AccorHotels certified review
« Very satisfied »

Staff were obliging, food was fantastic facilities were great.

Couples - 13/09/2018 TripAdvisor review
« private escape »

Really different place to stay, friendly staff, very private each chalet is tucked into the bush, rooms are nice, its a little bit rustic in parts but you don't really care its that sort of place its not a city hotel, beach is nearby for walks swims etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ron G, Thank you for your feedback regarding your stay at Puka Park. It is always nice to know that our guests have enjoyed their stay and appreciate that we are located in the bush which does give us a rustic feel in parts. I hope you have the opportunity to join us again soon. regards Andrea

Julianne Families - 12/09/2018 AccorHotels certified review
« Excellent »

Very enjoyable experience. Was a little dissapointed my free breakfast wasn’t honoured as I had booked at the same time as the book a room and have breakfast free!

Ross &. M. W. Couples - 12/09/2018 AccorHotels certified review
« Our Stay at Grand Mercure - Puka Park »

* Rooms were well appointed and comfortable: 1. 3nights in Deluxe Studio 2. 1 night in single bedroom apartment Unfortunately the Deluxe Studio had some problems - Television did not function properly; rain shower simply did not work. 3. disappointed in breadth of menu selection - no variety over our 4 night stay - happy with Continental b'fast. 4. All other facilities excellent - Pool, Sauna etc and upstairs lounge/relaxation area splendid 5. Staff extremely friendly and helpful

Rikki Couples - 12/09/2018 AccorHotels certified review
« Beautiful, peaceful location and great facilities »

My husband and I thoroughly enjoyed our stay, the room was beautiful, cosy and comfortable, and we loved that our chalet was surrounded by trees and birds. The staff were great and the food in the restaurant was delicious.

Clive W. Couples - 12/09/2018 AccorHotels certified review
« Great but would be better if we could get car to unit. »

At 83 yrs old we found the steps up to our unit very hard but the restaurant was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive, Thank you for taking the time to provide feedback regarding your recent stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team as they love to know how our guests enjoyed their stay. Should you wish to return to stay with us please let us know as we may be able to allocate a room that is closer to the lodge and has less steps to access. Thank you again for sharing your experience, and we hope you to visit us again sometime in the future Sincerely, Andrea Richards General Manager

Anonymous Couples - 11/09/2018 AccorHotels certified review
« A. Lay private get away »

It was nice to have some privacy and seclusion with only the call of the birds.

Fred Couples - 10/09/2018 AccorHotels certified review
« Bring the bush feel »

-No non native plantings (it is a Native bush setting) More dedication to the native bush to enhance the unique feel of NZ experience! ie more Puka planting in gardens. Eradicate jasmine, ginger & exotic palms. -Pest trapping for bird song. - increase the natural NZ experience :-) Overall love the place just constructive comments

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil, We very much appreciate your comments regarding your stay at the Grand Mercure Puka Park Resort. I have passed on your feedback to our maintenance and grounds team. They have a short term and long term plan which they are working on so that the property can enhance the native surrounds and I am sure they will appreciate your comments. Thank you again for sharing your experience, and providing your suggestions Sincerely, Andrea Richards General Manager

Nicky Friends - 10/09/2018 AccorHotels certified review
« A little piece of paradise »

Lovely bush setting chalet combined with friendly and helpful service allowed for an enjoyable and relaxing stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicky, Thank you for taking the time to provide feedback regarding your recent stay at the Grand Mercure Puka Park Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Richards General Manager

Wayne S. Families - 09/09/2018 AccorHotels certified review
« Very pleasant and relaxing »

Amazing place with friendly staff. Restaurant food was exceptional as well

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