Hotel - Grand Mercure Puka Park Resort
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Grand Mercure Hotel

Grand Mercure Puka Park Resort

42 Mount Avenue 
3546  PAUANUI BEACH
NEW ZEALAND

743 reviews
TripAdvisor Rating Based on 743 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
    • Portuguese
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Boules/petanque

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
    • Emergency exit map
    • Radio in room
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,847 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 743 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Carol L. Friends - 15/09/2017

Prefer to have better and more lighting for reading. Nails on deck protruding, dangerous. Having to boil kettle in bathroom because not enough outlet on bench by tv. Black mould in grouting in shower. Handbasin aesthetically pleasing but impractical. Water pressure too low in shower. However, most of the servers were helpful and pleasant, the overall environment was relaxing and pleasant and we would return.

AccorHotels certified review
Maree C. Couples - 14/09/2017
« Very relaxing »

s always our stay was a relaxing time. Everyone of your staff are friendly and helpful.

AccorHotels certified review
Peter Families - 14/09/2017
« Great location, nice room »

We stayed at Puka Park Resort for two nights to celebrate my wifes birthday. Really nice resort and room hidden away in the bush and there was some chocolate and a card on the bed to acknowledge the birthday. We chose to stay here as we are accor plus members and intended to use our dining benefits. We were extremely disappointed to find that because it was Fathers Day the dining benefit didnt apply. There was no prior warning of this before we arrived even though I booked through accor plus app. I can understand if they wanted to exclude outside guests from the benefit as it was Fathers Day but I feel as paying guests of the resort we should have been entitled to the full benefits of the card.

AccorHotels certified review
Kupe Couples - 13/09/2017
« Quiet, clean, good service, high standard of room, private tranquil environment »

Everything organised and ran seemlesly

AccorHotels certified review
Anonymous Business - 12/09/2017
« Beautiful resort Sadlyvi »

As there for work,this was no holiday - your staff were incredibly helpful and attentive - well done everyone!

AccorHotels certified review
Emma Couples - 11/09/2017
« Amazing chalet, food and customer service! »

Absolutely loved staying here in the secluded resort. It was very relaxing for my partner and I and we thoroughly enjoyed the peace and quiet - despite the rain and little sunshine we still managed to have a great time. I couldn't fault much, the food from the restaurant was beautiful and the room service even better. If I did have any suggestions it would probably be that the pool be upgraded, maybe a roof over the top of the pool for winter time. For a magnificent place it definitely deserves a magnificent pool and spa for sure. Loved the idea of the massage room, such a shame we weren't given an option to book a massage. Would have been absolutely devine! Overall, beautiful stay and would definitely come back - in the summer this time hehe. Thank you Puka Park staff for making our stay very very pleasant! All the best :)

AccorHotels certified review
Anna H. Couples - 11/09/2017
« Perfect »

Lovely room , lovely food and lovely weather awesome

AccorHotels certified review
Leanne Families - 11/09/2017
« Unique Treetop Accomodation »

Lovely outlook & presentation. Team could not do enough for us, nothing was a problem. Rooms lovely. Restaurant meals & bar area very relaxed, cozy, professional.

AccorHotels certified review
Christopher H. Couples - 09/09/2017

A peaceful and pleasant surrounding but a reasonable fitness level required to access rooms.

AccorHotels certified review
Alicia N. Business - 09/09/2017
« Fantastic »

Comfortable, exceptional, outstanding, memorizing, relaxing, calming, enjoyable

AccorHotels certified review
Glenys P. Couples - 08/09/2017

Always a pleasurable experience. A coment not a complaint. One evening required a light dinner. I knew the seafood Chowder was amazing so we ordered through room service. Very very disappointed it did not come with the breadrolls as stated. It made a difference to our light evening meal.

AccorHotels certified review
Kylie S. Families - 07/09/2017

Disappointed the the pool was not heated as discribed on your website. It would have been a really good activity for our 1 year old son to enjoy. There was no one at the reception desk when we arrived, not usually a problem but when you have a crying child in the car waiting it can be a bit stressful. A few things in the kitchen were quite dirty like the handles and the coffee plunger hadn't been emptied from the previous people. There was a lot of food in the gaps in the dining room table too. Other than those few things we really enjoyed our little family getaway.

AccorHotels certified review
Anonymous Couples - 07/09/2017
« Nice and peaceful place to stay »

Beautiful place to stay and nice service.

AccorHotels certified review
Sheila Couples - 06/09/2017
« Peaceful break in tranquil setting »

Lovely chalet with comfortable bed and great shower. Warm and cosy with everything we needed. Fabulous breakfast each day, very generous portions and friendly waiters. We had the buffet themed dinner on the Monday night, it was disappointing, whilst there was plenty of food the authentic flavours of the Cantonese theme were not there, it all tasted the same. Overall though this is a lovely spot, would suggest you upgrade to a chalet with kitchen as there really is very few places to eat in Pauanui.

AccorHotels certified review
Laina G. Families - 04/09/2017
« Brilliant »

Had a brilliant time, beautiful rooms helpful staff. Especially Ashwin who was very accommodating in taking us back and forth to our rooms. Exceptional food in the restaurant both dinner and breakfast. Ticked all the boxes, will be back!

AccorHotels certified review
Anonymous Couples - 04/09/2017
« relaxed »

Good, friendly, helpful,courteous staff with a relaxing atmosphere and surroundings

AccorHotels certified review
Gabrielle Couples - 04/09/2017
« Great »

Very good

AccorHotels certified review
Aj T. Couples - 04/09/2017
« Nice hotel great concepts, »

Had room service for dinner and that was great as rugby was on and did not miss it

AccorHotels certified review
Paulina R. Couples - 04/09/2017
« Great accommodation and staff, average food »

Your staff have been lovely, the rooms are incredible, however the food has been average. For the prices charged we expected incredible food. We don't mind paying these prices if everything is perfect, however my steak was overcooked, my husbands shanks were blend. The breakfast was incredible expensive for what you offered. The fruit salad was more like a garnish, the eggs Benedict weren't seasoned (both sauce hollandaise and potato cake were tasteless) and the pancakes were dry. Would definitely come again to stay, but not to dine.

AccorHotels certified review
Debbie S. Solo - 03/09/2017
« Amazing accomodation in a spectacular place to get away from it all »

Excellent staff were all lovely and very helpful and genuinely seemed only to happy to help

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