Hotel - Grand Mercure Puka Park Resort
Grand Mercure Hotel Grand Mercure Hotel

Grand Mercure Puka Park Resort

Our hotels AccorHotels
4.0/5 793 reviews
All hotels in Pauanui beach
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Babysitting on request
  • 100% non-smoking hotel
  • AUCKLAND
  • Languages spoken at the hotel
    • German
    • French
    • Dutch
    • Portuguese
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool (Nearby)
    • Outdoor unheated pool
  • Fitness centre
  • Massage  (Nearby)
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Nearby)
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Glass bottom boat (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Snorkelling/Scuba diving center (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Boules/petanque

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Opening hours : Week 07:30 - 21:00
    • Opening hours : Week-end 07:30 - 21:00

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy the beauty of the New Zealand bush and choose from one of the 42 chalets all nestled into the native fauna. The terrain is steep in parts therefore please advise at the time of booking if you have any special requirements.

  • 48 rooms
  • 100% non-smoking hotel
  • 16 connecting rooms
    • Emergency exit map
    • Radio in room
    • Shower
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,162 reviews

Our guest reviews for Grand Mercure Puka Park Resort

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 793 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Richard Couples - 13/02/2018
« A bit of paradise in among the trees »

We had selected the stay through the NZ magazine as the photos were just what we were looking for -- but what we had booked was far beyond our expectations. The Lodge we had was delightful. The staff were ready to help in any way and the food was great. No complaints here just customer satisfied.

AccorHotels certified review
Priya S. Couples - 13/02/2018
« Welcoming »

Great, friendly staff. Beautiful facilities, with lovely surroundings

AccorHotels certified review
Sarah P. Families - 12/02/2018
« As usual Puka Park is a lovely relaxed place to stay at - always feel rested and relaxed even if only there for 1 to 2 nights. »

We had a lovely time, the restaurant was great. The only negative was at lunch the South African waitress was loud and almost argumentative about the fact we had been offered complimentary cocktails as an option for our complimentary drinks by another staff member. We were ready to order and she said no that can’t be right and went on a bit and was loud about it. On checking with the other staff she found out that we had in fact been offered cocktails but would not take the order saying would leave it to the other staff member to do so. All a bit unnecessary and unprofessional. Service from all other staff throughout our stay was excellent and iur meal in the restaurant on the Sunday night was excellent. I have also noticed that the grounds are not as well maintained as they used to be. There was dead fern fronds hanging down from ferns and also dead branches on other trees. There seemed to be a lot of fresh leaf mulch on the ground but no new plantings. I am a gardener and noticed that the grounds were not as well presented as in the past. Also, the chalet numbers at the start of the paths up to each one were no longer lit up at night and the pool had green algae on the tiles just under the lip,

AccorHotels certified review
Traveller Families - 11/02/2018
« Great rooms and facilities, restaurant service and beds average »

Front Desk staff and management attitude and willingness to fix (5/5). King Bed (Actually a Split King). Extremely hard and can feel the solid piping in the middle of the bed. (1/5) Restaurant Menu. Nice good range, not trying to be too clever. (4/5) Restaurant Service. Served with a bit of attitude, slow to clear plates etc. Not all are willing participants (2/5)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Traveller I really appreciate you taking the time to review Grand Mercure Puka Park. Not the result we are aiming for but your feedback is valued and we will work on correcting these scores moving forward. We have a small refurbishment and bed toppers are planned to be included earlier this year Sincerely, Bradley Conder General Manager

AccorHotels certified review
L. Couples - 11/02/2018

Very good. Please be advised that we have stayed at Puka Park a number of times.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks L. Always good to welcome back a return visitor for a weekend escape to Grand Mercure Puka Park! Sincerely, Bradley Conder General Manager

AccorHotels certified review
Tom M. Couples - 10/02/2018

Good food, friendly receptionist, hard bed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom I'm sorry the bed was not to your liking but please let us know next time and we will happily change your room until we find a bed that you will get a good nights sleep in. Thanks for noting the tasty foo and good service you received! Sincerely, Bradley Conder General Manager

AccorHotels certified review
Clive Couples - 10/02/2018
« Very comfortable bed and nice amenities. »

I enjoyed the cabin setting. It was very quite and the room accommodations were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Clive Thank you for the great review. We hope to see you on a return visit soon Sincerely, Bradley Conder General Manager

AccorHotels certified review
Katrina Couples - 10/02/2018
« It was ok »

Staff was very nice but bed was very uncomfortable we were there 3 nights very long stay when the bed is giving you a sore back long steep walk back to cabin from meals would of been nice to offer a ride back as a thought

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina Thank you for sharing your feedback with us at Grand Mercure Puka Park. I'm sorry the bed was not to your liking but please let us know next time and we will happily change your room until we find a bed that you will get a good nights sleep in. We do have buggies available to drop you to the room, I'm sorry you were not offered a ride on this occasion. Thanks for commenting on the great staff service you received! Sincerely, Bradley Conder General Manager

AccorHotels certified review
Craig Couples - 07/02/2018
« Outstanding staff »

Only one night this time, unfortunately. Great time had, right from the early check in, great room, very nice dinner. Some of the other Accor hotels we have recently stayed at should be sending there managers to Puka Park for training, then they could see how, positive, friendly, informative helpful and just really nice people can have a positive effect on the enjoyment of there guests stay.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Craig That is one of the best compliments I have every received as a general manager, thank you so much. The leadership team will get a real boost reading such a amazing review from a elite member. We hope to see you back at Grand Mercure Puka Park soon Safe travels Sincerely, Bradley Conder General Manager

AccorHotels certified review
Michael D. Families - 07/02/2018
« A great stay, we really enjoyed it. »

It was a good stay, next time we will use the facilities more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael Thanks for the great review. We hope that you experienced some of the facility's this time but I'm happy your already thinking about coming back! See you soon Sincerely, Bradley Conder General Manager

AccorHotels certified review
B J. Couples - 06/02/2018
« A very enjoyable short break away from Auckland »

Peaceful and restful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B Thank you for the review. Sincerely, Bradley Conder General Manager

AccorHotels certified review
Da… Couples - 06/02/2018
« Unusual resort in a forest with some nice features »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Hi David. Thank you for the review. We are a very unique property tucked away high in the native forest of Mt Pauanui and we are pleased you enjoyed its beauty Sincerely, Bradley Conder General Manager

AccorHotels certified review
Giuliana H. Couples - 05/02/2018
« Beautiful and peaceful surroundings »

A lovely week exploring the Coromandel, the resort was gorgeous. Loved having our own kitchen and enjoyed brekky on the porch amongst the trees. Comfy bed, lots of space, great bathroom, and just a beautiful chalet

Our hotel has responded to the review
Our hotel has responded to the review

Hi Giuliana The only this better that getting a perfect review is receiving it from a valued elite member. Thanks so much for visiting us, safe travels Sincerely, Bradley Conder General Manager

AccorHotels certified review
Simon Families - 05/02/2018

Overall experience was good although weather was not great during our stay. Staff were very friendly and helpful. My legs were a lot stronger by the end of the week after walking up the steep driveway from the car park to the rooms each day (approx. 40 metre elevation). Whilst rooms had good standard of cleanliness they could do with some improvement such cleaning dust from ceiling fans (leading edge of fans had thick noticeable layer of dust), the screen doors to the decks could do with some cleaning (like cleaning filters on air conditioners). Had to remove a thick layer of cobwebs from corner window to reach the cord to close the blind, plus cobwebs hanging from beam above bed. Freezer was tiny compartment in a small bar fridge which was not useful for week long family holiday, and the cover to the freezer compartment had been removed resulting in build up ice and even less space. A louvre door separating the bed from the toilet is not a good design. The sliding louvre door was also heavy and could do with some lubrication. Don’t like giving negative feedback but hopefully this will help with implementing improvements for the experience of others.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Simon Thank you so much for your feedback. Please don't consider it a negative as we definitely do not. We love hearing what guests actually think and feel about our property. Firstly we have no excuse or reason for the dust build up. Ill address this with our team. We know that our bush location can be difficult to manage and cobwebs are a daily challenge but we always aim to have perfect rooms for each guest on arrival. The bar fridge is small but it should have a door, again apologies for this inconvenience. the louver door is getting address this year in our next planned refurbishment. stay tuned as we believed we have a solution for this. Thanks for the email Simon, We really do value all feedback. We hope this does not put you off returning to stay at Grand Mercure Puka Park again soon Sincerely, Bradley Conder General Manager

AccorHotels certified review
James Couples - 05/02/2018
« Two night stay »

Very impressed with staff, rooms and restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James Thanks for the great review about the team. We are so happy your impressed by the property and people! Sincerely, Bradley Conder General Manager

AccorHotels certified review
Anonymous Couples - 03/02/2018
« Service isn’t what it used to be »

For price did’t expect to be sleeping on a fold out bed. Was given a pool side menu but no service. Wasn’t escorted to chalet drove own vehicle to chalet.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Martyn We are really disappointed to read about your experience at Grand Mercure Puka Park. We aim to have much higher standards than you experienced on your visit and for this I can only now apologise and hope you believe when i say that i believe this to be a isolated experiences. We have fantastic feedback from the vast majority of our guests and i would love you to come back and experience our beautiful resort as they have. Please reach out to me if you would consider coming back. Sincerely, Bradley Conder General Manager

AccorHotels certified review
Andrew B. Couples - 02/02/2018
« Restful and Comfortable Week Away »

It was a comfortable and restful week away at your resort. The chalet (27) in which we stayed was comfortable and well appointed and we very much enjoyed the peace and calm of the surroundings. The pool and pool area was well maintained and clean and we had several occasions to use the area.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Andrew Thank you for the great review. It sounds like you had a fantastic time staying with us which makes us very happy. Safe travels Sincerely, Bradley Conder General Manager

AccorHotels certified review
Stephen Families - 02/02/2018
« Most pleasant stay in a wonderful setting »

This stay at Puka Park was very memorable for the generously sized rooms and nicely appointed bathrooms and kitchen. Gym facilities had basic number of equipment but equipment was of good quality and seemed well maintained.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Stephen Thank you for the fantastic review! Its great to see you got to use the gym and facility's during your stay. Have a great summer and we hope to see you back at Grand Mercure Puka Park soon Sincerely, Bradley Conder General Manager

AccorHotels certified review
Bill B. Couples - 01/02/2018
« Really couldn’t get much better »

Staff was over the top, very professional and accommodating. Room was clean, amentites were everything we needed and then some.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill We aim to exceed expectations so your comments are fantastic to read! We are very lucky to have such a dedicated team at Grand Mercure Puka Park that love delivering outstanding customer service. We hope to see you again soon Sincerely, Bradley Conder General Manager

AccorHotels certified review
David A. Couples - 31/01/2018
« A most enjoyable stay even including the upwards steep walk to our chalet for exercise. »

Chalet, restaurant and overall location very good but we were a little "taken back" and concerned to see a group of rats scurry across our balcony and even scratch at the balcony door. We were sitting just inside and they were definitely rats and not possums. While we appreciate it is a "bush" location, the fact that rats are in the resort should be a concern.

Our hotel has responded to the review
Our hotel has responded to the review

Hi David That is a little concerning for me too. We understand that we will always have critters in the area due to our location but have a very strong pest control program to ensure we are doing everything possible to guide them away from the chalets. Obviously i need to have a conversation with the company with the contract. thanks for making me aware. Thanks for the positive comments about the accommodation and staff... always good to hear from a general manages perspective! Sincerely, Bradley Conder General Manager

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