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Sofitel Hotel Sofitel Hotel

Sofitel Sydney Wentworth Hotel

4.0/5 6,002 reviews
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50 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 26 Services
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Sofitel Sydney Wentworth Hotel

French luxury and local cuisine in the world's most exciting city

"We want your stay to be magnifique!" Philip Logan, General Manager

Mr. Philip Logan, Hotel Manager

A heritage listed five-star hotel set in the heart of Sydney's shopping and business district, Sofitel Sydney Wentworth is a renowned architectural icon. Expect warm personal service, 436 luxurious rooms with most overlooking a central Garden Courtyard, extensive meeting and conference facilities, a health club, stylish French inspired restaurant and a fashionable lounge, perfect for entertaining friends or work colleagues.

Located in the heart of Sydney, Sofitel Sydney Wentworth offers luxury accommodation perfect for both business and leisure travellers. Business travellers have Sydney CBD and a range of conference facilities on the doorstep, while leisure visitors are wit hin easy reach of many of Sydney's best bars, restaurants, shops, attractions and many of its public transport options. The Royal Botanic Gardens, Sydney Opera House, Sydney Harbour Bridge, The Rocks and Darling Harbour are just a short stroll away.

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Hotel extras
  • Located in the heart of Sydney CBD
  • A historically significant building
  • The epitome of grandeur and elegance
  • Unique central garden courtyard
  • Conference and events venue for 1,100 delegates
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
    • Optic fiber technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • KINGSFORD SMITH
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request
  • Boat excursions

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

See on a map
Sofitel Sydney Wentworth

61-101 Phillip Street
2000
SYDNEY
AUSTRALIA

Tel: (+61)292289188
Fax: (+61)292289133
Check-in from 14h00
Check out up to 11h00
Access and transport
  • KINGSFORD SMITH At 12km / 7 miles  - Shuttle paying

GPS : -33.865166, 151.211548

Currently, close to our hotel

SYDNEY travel guide

Our rooms

Sofitel Sydney Wentworth boasts 436 luxury rooms on 15 floors curving gracefully around an elevated garden courtyard. Exuding authentic French charm through contemporary refined aesthetics, guests can choose from a range of elegant accommodation styles.A classical chic design with local touches creates luxurious interiors highlighting the heavenly Sofitel MyBed, heritage-listed marble, plush robes and slippers, and divine French bath amenities. Indulge in sophisticated comfort in the heart of Sydney.

6 photos
CLASSIC ROOM, 1 King Size Bed, City Views

CLASSIC ROOM, 1 King Size Bed, City Views

25.5 m², 258 sq.ft., city view, LCD TV, high-speed Internet, large marble shower, Sofitel MyBed, tea & coffee making facilities, minibar, pay-per-view TV movies, in-room safe. Cot allowed. No rollaway bed allowed

CLASSIC ROOM, 2 Single Beds, City Views

CLASSIC ROOM, 2 Single Beds, City Views

25.5 m², 258 sq.ft., City view, LCD TV, high-speed Internet, large marble shower, Sofitel MyBed, tea & coffee making facilities, minibar, pay-per-view TV movies, in-room safe. Cot allowed. No rollaway bed allowed

SUPERIOR ROOM, 1 King Size Bed, Garden courtyard Views

SUPERIOR ROOM, 1 King Size Bed, Garden courtyard Views

28 m², 301 sq.ft., flat-screen TV, high-speed Internet, marble shower and bath combination, Sofitel MyBed, tea & coffee making facilities, iron and ironing board, minibar, pay-per-view TV movies, in-room safe. Rollaway bed allowed

SUPERIOR ROOM, 2 Double Beds, GardenCourtyard Views

SUPERIOR ROOM, 2 Double Beds, GardenCourtyard Views

28 m², 301 sq.ft., flat-screen TV, high-speed Internet, marble shower and bath combination, Sofitel MyBed, tea & coffee making facilities, iron and ironing board, minibar, pay-per-view TV movies, in-room safe. No Rollaway bed allowed.

LUXURY ROOM, 1 King Size Bed, Upper Floors, Garden Courtyard views

LUXURY ROOM, 1 King Size Bed, Upper Floors, Garden Courtyard views

301 sq.ft. (28 m²), free high-speed Internet, flat-screen TV, marble shower and bath combination, cozy two-seat sofa, Sofitel MyBed, tea & coffee facilities, iron and ironing board, minibar, in-room safe. Rollaway bed allowed.

JUNIOR SUITE, 1 King Size Bed, Separate LivingRoom, City views

JUNIOR SUITE, 1 King Size Bed, Separate LivingRoom, City views

42 m², 452 sq.ft., Flat-screen TV and DVD, high-speed Internet, large marble bathroom with separate bath and shower, Sofitel MyBed, tea & coffee making facilities, in-room safe. Separate lounge room with work desk. Rollaway bed allowed

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed, TopFloors, Garden Courtyard views

LUXURY ROOM CLUB SOFITEL, 1 King Size Bed, TopFloors, Garden Courtyard views

28 m², 301 sq.ft., Club access for breakfast, afternoon tea, pre-dinner drinks. Flat-screen TV, high-speed Internet, shower and bath combination, Sofitel MyBed, Nespresso coffee machine, BOSE radio, in-room safe, desk with extended work area

LUXURY ROOM CLUB SOFITEL, 2 Double Beds, TopFlors, Garden Courtyard Views

LUXURY ROOM CLUB SOFITEL, 2 Double Beds, TopFlors, Garden Courtyard Views

28 m², 301 sq.ft., Club access for breakfast, afternoon tea, pre-dinner drinks. Flat-screen TV, high-speed Internet, shower and bath combination, Sofitel MyBed, Nespresso coffee machine, BOSE radio, in-room safe. No Rollaway allowed

Prestige Suite Club Sofitel, 1 king-size bed, separate living room, corner city views.

Prestige Suite Club Sofitel, 1 king-size bed, separate living room, corner city views.

51 m², 548 sq.ft., Club access for breakfast, afternoon tea, pre-dinner drinks. Flat-screen TV and DVD, high-speed Internet, Sofitel MyBed, large marble bathroom with separate bath and shower, in-room safe. Separate lounge area with work desk

WENTWORTH SUITE CLUB SOFITEL, 1 King Size Bed,Separate Living Room, Garden Courtyard View

WENTWORTH SUITE CLUB SOFITEL, 1 King Size Bed,Separate Living Room, Garden Courtyard View

145 m², 1560 sq.ft., Club Sofitel benefits, juliet balcony, lounge room, dining for 12 people, kitchenette with Nespresso, Sofitel MyBed, large marble bathroom with separate bath & shower, dressing room, guest powder room. Rollaway or cot not allowed.

  • 436 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
Room Bathroom Security Room service
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Data port in room
    • Telephone
    • Radio in room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

GARDEN COURT RESTAURANTType of cuisine: French

GARDEN COURT RESTAURANT Restaurant
Dinner
18:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

GARDEN COURT RESTAURANTType of cuisine: French

Garden Court Restaurant is a leafy oasis offering a rare green outlook in the heart of the city. This elegant brasserie style restaurant overlooks a spectacular garden courtyard and is engulfed by natural light.

Find out more and book

SOIRÉE BARType of cuisine: International

SOIRÉE BAR Restaurant
Lunch
09:00 - 14:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
14:00 - 22:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SOIRÉE BARType of cuisine: International

The 1960s inspired Soirée Bar offers an all-day a-la-carte dining menu ideal for business meetings or social gatherings. Soirée Bar boasts playful cocktails, a range of local and international wines, and decadent high tea.

Find out more and book
See all our restaurants

SOIRÉE BAR

SOIRÉE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SOIRÉE BAR

Inspired by 60s fashion and design icons, sink into plush armchairs and unwind from the daily grind over some chilled grooves, classic cuisine and playful cocktails. It's the perfect place for a luxurious High Tea, business lunch or late night out.

See all our restaurants and bars

Your meetings and events

Sofitel Sydney Wentworth Meeting Room

Our meeting rooms

  • Number of meeting rooms: 14
  • Maximum size: 629 m²
  • Maximum capacity: 1,100
  • Maximum banquet capacity: 580
Find out more
4.4/5 AccorHotels Rating 18,331 reviews

Our guest reviews for Sofitel Sydney Wentworth

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 6,002 reviews
Anonymous Business - 14/08/2018 AccorHotels certified review
« Welcoming and extremely accommodating »

Very good experience and I was named guest of the day! What a surprise on my first ever time staying. I’ve been staying at the four seasons for years and never got recognized. Request for a room away from the noisy elevators was handled and granted no problem. Sorry, you’re known for noisy elevators and that’s why I put in the request!. Thankfully it was granted as a good nights sleep was vital due to an extremely important meeting the next morning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. Congratulations for being chosen as our "Guest of the Day". It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Maree Solo - 14/08/2018 AccorHotels certified review
« Fantastic »

It was a beautiful hotel that I treated myself a stay at. The staff were wonderful. Food delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. T., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Couples - 14/08/2018 AccorHotels certified review

Unexpected upgrade to hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Johannes W. Business - 14/08/2018 AccorHotels certified review
« Recent work trip to Sydney »

Hotel staff were very helpful and friendly. Room clean. No major issues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

John V. Families - 14/08/2018 AccorHotels certified review
« Accommodation fine but frustrating to deal with Accor/Sofitel. »

This visit involved travelling with and caring for an elderly family member which meant we had some non-standard requirements. A desire for a adjoining connected rooms or a suite we could share was the main need but due to short lead-time for booking coinciding with a busy weekend meant having to move rooms during our stay. As we were told the hotel was almost fully booked I understood not all requests can be fulfilled. The frustrations arose from almost every interaction with booking or check-in people. Arranging the booking involved several phone calls. Each call required the complete story to be retold even though each of the previous calls included assurances that extensive notes were left with the reservation to help us. Initial check-in went relatively smoothly as we recounted our requirements for the staff member assisting us. We took two rooms for the first night, moving to a suite for the subsequent two nights. The move on day two required two visits to reception and a retelling of our story. The second visit necessitated as the room keys for the first pair of rooms had timed out, despite specifically asking if those keys would still work at the first visit, when collecting the key for the suite (nights 2 & 3). Check out was smooth but soon after leaving the hotel we learned that a family member had already paid the bill that morning. This was a surprise as it became clear the bill was paid twice. The family member returned to the hotel after dropping our party at the airport to have one of the charges reversed. AS stated earlier, the accommodation was fine but dealing with the organisation was frustrating. One piece of specific feedback I'd like to give is to reinforce with your people they must actively listen. It is easy to assume most requirements are the same and focus on completing processes quickly. However, when someone answers "no" to the question "are you checking in?" the next step should be to listen and acknowledge understanding before moving on with standard processes. Almost all my interactions at the front desk involved repeating requirements and checking I had got through to people. Please encourage your people to focus on customers and not the screen when they deal with people. Avoiding eye contact and long silences while someone taps away at a keyboard without any explanation of what may be happening leads you to feel as though you are a major disruption and imposition on their busy day. A feeling that can be easily avoided with a little listening (using ears not mouth) followed by confirmation of requirements and a quick "let me check X for you - I'll be a minute or two".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It was very disappointing to read your experience and I have shared your concerns and comments with our Front Office Manager to address this with the Receptionist and Manager on duty at the time. As a valued loyalty member, we would like to provide you with an additional 2000 Le Club points for your experience. We also hope you will stay once again here at the hotel and when you do, please contact me directly so that I can personally ensure that you and your family have a wonderful experience. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Cathy A. Couples - 14/08/2018 AccorHotels certified review

Disappointed in meal outlet unavailability on Saturday night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. A., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely apologize if we were unable to accommodate your request for availability on Saturday night. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Meg F. Couples - 14/08/2018 AccorHotels certified review
« Amazing, unforgettable, cant wait to go back »

loved the champagne on arrival in the lobby, loved the atmosphere, loved the room upgrade, loved the offer and provision of balloons for the party we were in town for, loved the rooms, Chris the concierge was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Meg F., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team especiall Chris from our Concierge team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Jt Business - 13/08/2018 AccorHotels certified review
« Great location with old world features »

The Sofitel club facilities are very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Paul W. Business - 13/08/2018 AccorHotels certified review
« Not bad, but not worth the price tag »

Room was tidy, but a bit tired. I found the bed uncomfortable (and actually had a sore back for the remainder of that week). Didn't avail myself of any food options (because the room rate was already quite expensive and I found the breakfast rate even more expensive), business centre, gym etc. And I found it galling that in order to receive included Wi-Fi, I needed to sign up to the Sofitel loyalty program. So, all in all, I wouldn't stay here again when I'm paying for the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It was very disappointing to read your comments regarding the bedding as we generally receive great reviews regarding our Sofitel 'My Bed'. I have shared your comments and experience with our Executive Housekeeper to check the bed and ensure that it is up to Sofitel standards. Due to your experience, we would like to offer you with a complimentary upgrade for your next stay. Please contact me directly so I can personally ensure that you have a wonderful experience. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Business - 13/08/2018 AccorHotels certified review
« Below average room and food quality. »

For 5 star expectation, the room was run down (especially the bathroom and TV). The in-room dining was of below average quality despite being priced high. The service and staff were great but the hotel seemed generally run down and the food and room quality was not worth the cost at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will certainly share your feedback and experience with our Management team to address individually for the presents. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Phil (. T. S. A. A. R. S. M. Families - 13/08/2018 AccorHotels certified review
« Staff extremely helpful and polite except one »

Very attractive hotel. Welcoming staff. Very comfortable The bed had a dip in it and there was somewhat of a wait to checkout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to sincerely apologize for the dip on the bed which you experienced which I have shared with our Executive Housekeeper to address. I was also concerned about your mention of a rude staff member. This is very concerning. Could you please let me know regarding this so I can address immediately as this is unacceptable. We apologize for this experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Business - 13/08/2018 AccorHotels certified review
« Great »

Great customer service and room upgrade. Dinner was delivered on time. Clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. C., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Couples - 13/08/2018 AccorHotels certified review

Very pleasant .Staff very friendly and helpful.Facilities top class .Dinner menu disappointing.Breakfast excellent .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will share your comments to our Restaurant Manager regarding your comments about the dinner menu. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Robert B. Business - 13/08/2018 AccorHotels certified review

As the shower is in the bath, access is difficult for an older guest. Poor shower screen that does not prevent large amounts of water flowing to the floor. Disconcerting and dangerous. Offered a choice of guest amenities on arrival, none provided. Staff as always, professional and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have updated your profile with regards to the bathroom request and if we have availability to upgrade you to one of Suites which has a separate bathroom and shower, we would be delighted to allocate this for you. I will certainly share your comments with our Chief Engineer. We do apologize that you did not receive your welcome amenity upon arrival. We will ensure that this is offered and delivered to you for your future visits. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Business - 13/08/2018 AccorHotels certified review
« Disappointed »

As a regular guest this was my worst stay in 2 years. I was in room 849, the bed was uncomfortable and in the hallway opposite there is some sort of service room with staff coming and going with equipment (squeaky wheels) and the door slamming shut each time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We do have staff lifts across from where you were allocated. I would like to sincerely apologize for the noise you experienced. For this experience, we would like to offer you with a complimentary upgrade to a Prestige Suite for your next stay inclub breakfast for 2 x people at our Garden Court Restaurant. Please contact me directly so I can personally organize this for you. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Business - 13/08/2018 AccorHotels certified review

Very nice hotel, wonderful staff and fantastic room upgrade made it an excellent start to the experience. However the fan noise in the room that couldn't be turned off made it very difficult to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to sincerely apologize for the fan noise you experienced. I will share this with our Executive Housekeeper to address as well as our Chief Engineer to find a solution where this noise is coming from eliminate this from bothering other guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Anonymous Business - 13/08/2018 AccorHotels certified review
« Excellent »

very courteous staff with a willingness to make you feel comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Katrina W. Families - 13/08/2018 AccorHotels certified review
« Pleasant and loved upgrade but not outstanding »

A special mention to Johnny Aslan for our upgrade and extras, most appreciated really made our stay special. Main complaint which I mentioned upon checking out was the pressure in the shower was non existent. Water was hot but came out as if running from garden tap. Also because I am allergice to feathers, I needed the housekeeping to change my linen. I did apologise for forgetting to mention it when I booked and, as often, didn't occur to us until we went to sat on beds. Housekeeping did take a little while to respond then proceeded to change beds with what I would call "bad humour". A second guy arrived and he was all smiles but damage done. Overall, stay was most enjoyable and the remainder of staff excellent (especially in piano bar and concierge) and very helpful and I would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. W., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with Johnny and thank you for your feedback. It was very disappointing to read your experience. I will certainly bring this to the attention of our Executive Housekeeper and Chief Engineer to address with the team. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Daryl C. Couples - 12/08/2018 AccorHotels certified review
« Romantic city stay »

we chose the Sofitel as we had stayed there before and were impressed with the whole experience. It is in a position where we can with a short walk go to the Opera, the Rocks, or shopping in the heart of Sydney. The ferries at Circular Quay are a 5 mins walk. The hotel has a welcoming ambience which is followed up by the staff right from when you approach the entry doors you are greeted. We upgraded our stay to include the Sofitel Club which added a very nice feeling as it provided a quiet place to read, enjoy food and drinks and our breakfast. The room was very nice with a comfortable bed. Wifi was available if needed. The overall experience of this stay will ensure we return again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are delighted you enjoyed your experience with our Club Sofitel and you were also happy with the location of our hotel which is very central to some of the major attractions in Sydney. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

Karl G. Business - 12/08/2018 AccorHotels certified review
« Comfortable but not memorable »

Great service but room was dated including bathroom, poor tv options and reception (recommend you upgrade tvs to be able to screen mirror from guests devices to at least allow guests to view their own material like Netflix etc if reception is poor.); and unfortunately my bill had a number of inaccuracies however staff were very helpful and prompt in getting this sorted correctly. Staff service was very good throughout including breakfast and porters etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would like to sincerely apologize for the experience you had with the television. We will be conducting soft refurbishments including television upgrade as well as WiFi in the next few months. This will certainly enhance our guest satisfaction. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lilian Tolentino Director of Guest Relations Sofitel Sydney Wentworth

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