Sofitel Sydney Wentworth Hotel 5 stars

Not impressed this time around. Usually pretty good but this time I was put in a room directly beside the elevators. Very noisy through the night, room was very tired and pokey and bed was ordinary. I also had trouble trying to open the toilet doors. We have a corporate agreement with the Sofitel and this is one of our preferred hotels in Sydney. I have stayed here on numerous occasions but this was by far the worst. Also our corporate deal is for Bed and breakfast included. This is the second time I have stayed here where I was informed breakfast would be additional cost. I did not have a copy of the booking reference at the time but this was subsequently corrected after speaking with our travel co-ordinator who contacted the Sofitel. I am staying at the Sofitel again tomorrow night and when I questioned the reception when I checked in last week regarding my booking tomorrow she also said no breakfast was included, though it is clearly marked on this booking reference.

Excellent . Had a very enjoyable relaxed time in Sydney.

Ordered the complimentary cheese plate and bottle of wine but it didnt show up. Disappointed.

Having stayed here on a few occasions it was as expected.

A great experience, staff extremely welcoming and helpful.

Excellent customer services from the time we checked in till we checked out and the dining staff as well. I would highly recommend you to all my friends.

I always book a club room as I enjoy the relaxation of the lounge. Check in was great. Check out slow. Lounge didn’t open until 6.30 for breakfast. Guy was late. Eftpos machine not ready to go. If you start at 6.30 be ready to serve people at 6.30 not still mucking around. Service in the lounge has slipped overall. Room was comfortable but hair on the floor in bathroom (not mine) and hot water not good.

I came in for one night for a business meeting and booked with only 24 hours notice. I cant comment enough about how good your doorman and concierge staff are. They are highly responsive, engaging and during my stay made me feel valued. I caught some of their names Mark, Sam but didn't see one of the guys names but they were all fabulous. They do the little things really well and as I am in the service industry - I appreciate its the little things that make the difference and make the hotel memorable for all the right reasons.

We stay here several times a year, always thoroughly enjoy ourselves. The service from staff in all areas is outstanding and the Club Sofitel in particular is very generous and absolute 5 star service.

Very helpful staff. The rooms are very comfortable.

Our short stay was easy with great staff assistance and easy check in check out proceedures

A pleasant stay and I received an upgrade which was appreciated, although the reception staff forget to give me a welcome package.

I had booked a 2 x double bedded "superior room" which unfortunately was not available on the day of check in. Although the hotel offered breakfast in lieu, I felt the "classic room" made available was inferior due to its size and lack of bath, etc. The restaurant was also not available due to a private function which made having dinner very difficult as the Soiree Bar was overcrowded. I'm not sure if I would stay again at the Sofitel Wentworth.

Firstly, I must stress that every member of your team was a pleasure to deal with and a credit to the hotel. However, they could not make up for an otherwise disappointing stay. I haven't stayed at the Wentworth for years nor at a Sofitel for a while as I am collecting points with another umbrella brand. However, the opportunity came up and I was keen to try something different. My booking was for a Superior Room. When I got into the room (653) it was definitely not a Superior Room (judging by the pics on your website). It was the end of a long day and I am not really keen on making a fuss so I didn't go back down to reception to make inquiries. On top of that, 653 must be the worst room in the hotel if not close to it. It's on the lowest floor of accommodation, all the way down the end of the corridor and crammed into the corner which makes it small and weirdly laid out. Instead of a window in the middle of the wall with shelves on either side, I had a window right at the end of the wall which was bordered on the outside by a giant brown brick wall on one side and an equally large wall on the other. This means that when laying on the bed, it was impossible to see out. When I did look out I was got a view of a street corner instead of the courtyard garden as I had been led to believe would be there on your website. The furniture and fixtures were quite worn and torn and the bed was two singles pushed together instead of a Queen or King so very uncomfortable. Reading this I sound like a whinging nightmare which I hope I'm not usually but I just wanted to convey how disappointed I was and how much I couldn't wait to get out of what felt like a cell. While I understand someone has to stay in these rooms if the hotel is full, you might want to consider making it up to the unlucky person in some way or at least telling them this is not one of the best rooms but nothing is available. Also, in my case, I should have been in the next level of room anyway which made it worse. One highlight though was breakfast which was lovely, as is the restaurant. Unfortunately, I won't be back and will ask my company to revert to the other properties we use.

Always a pleasure to stay at your hotel. Thank you for the upgrade. Lounge was a treat and the service 5 star. Breakfast to class as always. Eddie makes a fantastic coffee. Enjoyed our welcome drink downstairs. Everyone was that friendly, we stayed for a few more. Looking forward to staying again soon.