Sofitel Sydney Wentworth 5 stars

Customer review rating (ALL Rating) 4.2/5 8,208 reviews

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Sofitel Sydney Wentworth, 61 101 Phillip Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in the heart of Sydney CBD

  • A historically significant building

  • The epitome of grandeur and elegance

  • Unique central garden courtyard

  • Conference and events venue for 1,100 delegates

Our accommodation(s)

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Hotel location

Sofitel Sydney Wentworth

Sofitel Sydney Wentworth, 61 101 Phillip Street
2000 SYDNEY
Australia

GPS:-33.865166, 151.211548

Telephone
Fax +61 2 9228 9133

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Begin your day with an indulgent buffet breakfast experience on Level 3 or in the comfort of your own room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  8,208 reviews

TripAdvisor Rating  4.0/5  6,664 reviews

Room was fine

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Very clean but smaller than expected

Bonjour Adele C., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

Undergoing refurbishment

Customer review rating 2.0/5

Mandy Business - Confirmed reviews ALL

Very poor signage with the refurbishment, you need clear directions to the temporary reception/check-in desk. Many people walking around lost. My room was not high quality and looked onto the construction of the courtyard, you need a small card in the room to say “bear with us while undergoing construction” instead of the A4 long winded card about the new design.

Bonjour Ms Mandy H., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Dated old and average

Customer review rating 1.0/5

St Couples - Confirmed reviews ALL

Paid extra for a balcony only to realise when we were there that it was a tiny juliet balcony. Would not have paid extra if we knew in advance. Rooms are very dated, particularly bathrooms. Needed a bottle opener and had to call room service twice to finally receive it after having waited 30 mins. In house phone did not work either. Very average stay to say the least. Quite disappointed.

Bonjour Ms Stella T., Thank you for taking the time to tell us about your experience at the Sofitel Sydney Wentworth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louis Hoang Assistant Manager

Good even with renovations going on

Customer review rating 4.0/5

Matt A. Solo - Confirmed reviews ALL

There was some dislocation with the renovation work but things still worked pretty well at the hotel. There were only 2 lifts working so there was at times a slight delay. The Soiree staff were good, but it got pretty full at 7.00 pm. I didn't have the breakfast as I had forgotten to book online and, as not a big eater in the morning, couldn't justify the full price. My room was good as usual.

Bonjour Mr Matthew A., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

Great hotel great staff

Customer review rating 4.0/5

Mike M. Couples - Confirmed reviews ALL

Pity about the renovations but obviously will improve my next stay

Bonjour Mr Michael M., We very much appreciate your comments regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louis Hoang Assistant Manager

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Other web-users rate our hotel

  • 1,758 reviews 9.3/10 Location
  • 3,709 reviews 6/10 Room
  • 4,026 reviews 7.8/10 Service
  • 42 reviews 6.7/10 WiFi
  • 1,507 reviews 5/10 Comfort
  • 1,369 reviews 3.8/10 Amenities
  • 961 reviews 6.8/10 Breakfast
  • 941 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.