Sofitel Sydney Wentworth Hotel

good

Everything was spot on

Good. No dramas

I was close to the lifts and the noise from people arriving home late was too loud and it was difficult to sleep. I also ate ion one night and the room service quality of food wasn't great and was very expensive compared to other hotels I have stayed in in Sydney. service was friendly and staff were helpful.

Liked the motel - our interstate flight was cancelled so we were a day late,I was charged a No Show Fee of $290.00 even though I have paid for three night and only stayed 2. This flight cancellation was beyond my control and the No show fee of $287.00 was never discussed with me. I did email the Motel to let them know on 15/09/17 to let them know - I have paid for the first night twice. -Then we arrived then next day and we were told our room was occupied and we could not gain access straight away - even though you have charged us twice. - very disappointing. Been a member for a short time only - did not enjoy the experience.

Pros: Great staff and check-in experience Constructive feedback: red flashing light on the bedside telephone kept flashing. Assuming there was a message left for previous guest and was never erased. FB staff need to check salt and pepper shakers in restaurant. My table and 2 around me were both empty. Barista may require further training. My partners latte was half froth. Other than that amazing stay.

Lovely entry and foyer, great location. Staff very friendly and professional. Our room was clean but TV remote didn't work properly and we have no minibar, just an empty fridge which was weird. Bed and pillows very comfy. Parking quite expensive for one night so we didn't use it.

Staff went beyond normal expectations and assisted with retrieval of a lost phone left on the airplane at Sydney Airport.

Sofitel Wentworth offers a great location close to Quay, Botanic Gardens and many other prime attractions for visitors. Room comfortable, and although reduced dining options on Sunday night, enjoyed our meal in the bar area.

Excellent customer service. Clean room.

First Time here. Great service. Friendly staff. Business trip so location was easy to access all transport. Check in was quick and easy. Check out was good also, little slower. As an accor member I have always managed to get a later check out, unfortunate I could only take an extra hour here, which made my day more difficult.

Very thoughtful and helpful team of people who made our anniversary very special

Extreamly dissatisfied & appalled from rude staff and hotel security and car park attendants. Property left behind in the room and stolen, My Car was scratched by the car park attendant, will not be staying at the hotel ever again

Stay at the hotel was great. Room was upgraded which was a good surprise Parking was poor. Not organised, no signage on what to do, impatient people waiting and beeping horns .. not a great first impression. Signage at the glass opening doors to direct you to reception would be good. Obviously you work out that you just go up the lift and see signage in the lift but for instance ease and navigation so a customer doesn't need to think, additional signage would make the experience much better Love the Sofitel scent and comfy bedding

Staff friendly and helpful. As Accor members we were treated special. Lovely stay