Sofitel Sydney Wentworth Hotel

Loved the piano bar, the pianist was brilliant. We had to do our own bags on checkout as the concierge was busy.

Sofitel Wentworth was the perfect solution for me, a resident of Brooklyn NSW, to meet friends and a sister in Sydney City for dinner and a little VIVID viewing at the weekend. Comfortable, clean, well-appointed and convenient, the Sofitel gave us access to our restaurant in The Rocks, the ability to enjoy a little of the VIVID displays, and to enjoy a drink or two without having to worry about driving the fifty-odd kilometres home. Loved it so much, stayed a second night and enjoyed the Piano Bar and Kylie Stephens' excellent singing and piano-playing!

disappointing to wake up at 8.30am on Saturday morning with a window cleaner peering in your window while your naked. Something you don't expect on the 17th floor particular seeing you provided notice that the window cleaning was occurring 2 days prior!

I was dissapointed. I have stayed previously and had a better experience. This time I had four seperate incidents that were not in line with the standards that have been set prior. 1. I arrived early and asked if my room was ready. I was told it wasn't but that I would receive a text when it was. 3 hours later I went back to reception and checked if my room was ready. It was, however I hadn't received a text. 2. I filled out a form requesting some food to be delivered to my room at 11.30pm. When I arrived back in my room at midnight it was not there. Nor was there any note informing me about any attempts to deliver it. 3. I left my toiletries bag in my room on check out. I called the hotel on the way to the airport to report the loss and was advised that they would call me straight back on my mobile once the bag was located. It is now 4 days later and I have not received a call. 4. Upon checkout I made a simple request to have my bill emailed to me for my records. Something I ask for at every hotel I stay in all around the world. I have never had this request denied. I was politely informed by your staff that they would not do this. As the hotel had been booked through a third party, I would have to contact them and get the invoice from them. Given I paid for the hotel with my credit card and you took my email address upon check in, I don't understand why this request was denied. This has left me pretty dissapointed with my overall experience. Given I booked a total of 6 rooms for my team at your hotel and our company always stays at this hotel in Sydney I was less than impressed it's this stay.

The staff are always very helpful especially the club staff which helps make our stay very enjoyable

The staff were friendly and always willing to assist a very pleasant experience

I had booked single beds by mistake which was efficiently addressed by Front desk

Excellent, however the rooms are a little tired.

The package was good, unfortunately our room had a problem with the television twice and it would not stay tuned in. We called for assistance with it when we first arrived,but Shen we returned at the night the problem had reoccurred.Also our net curtain in the room fell down so our privacy was compromised. The checkout people offered us lunch as compensation but this was not convenient.

The stay in 16/6 (room 1740) is good but the stay I have between 20-22/6 (room 1040) is very disappointing. There is no slipper and toothbrush and no usb charger on the wall. No coffee machine (not that I have used it) and even the tea bags are not the same quality. Cheers

All interactions I had with staff at the hotel were exceptionally. The quality of the hotel was all outstanding. I travel up to 30 weeks of the year and was very suitably impressed so much that I have now booked all of my upcoming travel to Sydney to stay at this hotel

Rooms are older than what I am used to staying but it is close to work

There was only one check in person on when i arrived so I waited quite a long time, was told the company had pre paid for the room, then on check out was told they hadn't and I needed to pay. This was correct but getting two difference stories is disappointing. The TV remote hardly worked (but I was in my PJs by the time I realised so didn't call reception). Best hotel gym I have ever been too. WiFi was patchy at best.

As above, service was great particularly at check in and out.

From the moment I checked in, it was a great experience