Sofitel Sydney Wentworth Hotel

Very central location and access to Club made our visit more enjoyable

We stay at the Sofitel whenever we visit Sydney. The rooms are small by modern standards, but they are comfortable and well maintained. The location is also a bonus, being an easy walk to Circular Quay, public transport and shops and restaurants. Pre-stay emails are always answered promptly and requests granted. Very good platinum Le Club benefits are offered: a choice of welcome amenity, drink vouchers, room upgrade, late check-out and Sofitel Club Lounge access. The Club has good food and beverage offerings and a very friendly and attentive staff. Breakfast in the Courtyard Restaurant was excellent with lots of choices and high quality. My only complaint is that although the stay registered on my LCAH account, I received no points for my first stay (6th to 8th of August) and only 26 points after my stay on the 11th of August. I have contacted the hotel with the details a number of times over the past week, but have not had the missing points credited to my account.

Warm welcome, being a Accor plus member we were upgraded to a suite, meals and drinks were good

We had a great stay. Very good service. Thankyou

It was good and the staff was friendly

I absolutely cannot fault the service or hotel amenities. They were amazing. We however were on the top floor of the hotel, and the water pressure in the shower was terrible. Room 1744 is small enough that I doubt many people stay with children, so you should remove the tiny (not big enough to fit an average adult) bath and include an enclosed shower. The water, even without pressure, goes everywhere when you are trying to shower. I couldnt wash the shampoo from my hair because there water pressure was so weak. Also, the toilet takes about 20 minutes to fill the cistern so you cant flush twice in 20 minutes.

Absolutely brilliant. You completely exceeded my expectations and it all started when we checked in with the amazing James. Whatever you are paying him, triple it! He made our visit so very special and we will look back upon it with nothing but positive and fond memories. We will be back...

Happy with our upgrade, bit busy in the bar in the afternoon and at breakfast the next day but overall enjoyed our stay

The room (upgrade) was excellent, the check-in & out was very prompt and the error on the invoice was sorted quickly. I was a little disappointed that I was told the Executive Lounge was open until 10;30 but there was no food or snacks of any kind and drinks had to be paid for. Clearly there was no pint in paying a premium rate as there was no benefit.

The bathroom in our room on floor 13 flooded on our first evening but we were moved next day to a slightly larger room on floor 15 for the remaining two nights.

We arrived and checked in at the Club Sofitel on the Friday evening. The person assisting us was obviously training and it took about 10 mins just to provide us with the room keys and welcome information. Natalia had to come over and assist. We then wanted to order some food (ice-cream desserts) from the room service menu, but eat in the lounge. We have done this several times at the Sofitel on Collins (Melbourne) without any issue. We specified that it had to be gluten free due to a food allergy, however when it arrived it was covered in wafers. The time from order to arrival was also unusually long, and both the Club and the Garden Court restaurant seemed particularly quiet for a Friday evening (approx 8:15pm). In the end we felt like we were a problem as obviously the staff were confused about the issue and it seemed that all of the club staff were congregated talking about the ice-cream and in the end Natalia had to step in and fix it for us. She looked after us very well! Thank you Natalia. Everything from then on was great, until Sunday evening when we went to eat in the Soiree bar downstairs. It was around 7:30pm and it was not really that busy, however our meals took over an hour to arrive. When we went to check out on the Monday, there was also the inconvience of other guest's food charge to our account incorrectly, which was promptly fixed but just makes for an awkward conversation and delay in checking out. Overall though, I must commend the senior staff in the Club for looking after us. It did appear that there were a few new faces and they may be just lacking confidence at this stage. Thank you for having us.

everyone was so helpful . the little touches like the valet remembering our name and details made us feel special.

We loved the hotel. We had a couple of things that didn't go well for us though. The TV reception/picture quality was appalling. The Fox Footy AFL channel wasn't available either which was disappointing. We didn't have a bottle opener in our room, an it appeared the mini bar hadn't been restocked when we checked in. We had to call for a bottle opener. And I ordered eggs with ham for breakfast, but eggs with salmon arrived. I still ate it, and didn't complain at the time. The staff were really friendly though.

Very nice, concierge was great, staff was Courteous and attentive, food was excellent

Thoroughly enjoyed the stay