Hotel - Novotel London Excel
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Novotel Hotel

Novotel London Excel Hotel

7 Western Gateway  Royal Victoria Dock 
E16 1AA  LONDON
UNITED KINGDOM

2,284 reviews
TripAdvisor Rating Based on 2,284 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Please note that the hotel's bedrooms are being refurbished. Works take place from 8.00-18.00 on weekdays and 10.00-18.00 during weekends.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,339 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,284 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P.b. Families - 16/09/2017
« Wonderful Accommodations in Canary Wharf section of London »

Very modern and clean hotel. Wonderful bar. Breakfast top notch. Comfortable bed. Very accommodating with providing sleeping arrangements for our infant.

AccorHotels certified review
James F. Business - 15/09/2017
« very good »

very pleasant staff and rooms great

AccorHotels certified review
Alice &. A. Families - 14/09/2017
« Alice and A. »

Members of staff are very friendly and made us feel welcome. Rooms very clean

TripAdvisor review
446adrian Business - 14/09/2017
« Great service »

As usual service spot on , upgrate available and key ready , loaction wise it's great for xcel centre easy access to central london and just nesters away city airport, shame that already stayed there so many times that there is no VIP treatment part of the plaitinium privledges , not even the print out letter , but well when they get use with you they forget I guess

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian, Thank you for choosing Novotel London Excel for your occasion. We sincerely apologise for the inconvenience that this has caused you. We, here at Novotel Excel, thrive to take extra care of our Platinum members. However, on this occasion there must have been a mistake on our side and we accept our fault. Should you choose to stay with us again, we will guarantee you with a VIP treatment. Once again, we truly apologise for the inconvenience. Kind Regard, Priscilla Yarboye

AccorHotels certified review
Anonymous Families - 13/09/2017
« Good hotel . Hard work getting into room »

Hotel was fine . Hard work getting into rooms. Had to have 2 sets of keys cut.Locks on doors did not seem to read keys.No restaurant so went out

AccorHotels certified review
Don C. Couples - 13/09/2017
« A brief but totally contented stay. »

Our arrival was made easy by a friendly and well informed staff. The layout of the hotel in general suited us perfectly for the purposes of our brief visit to London and the room was neat, clean and furnished in a efficient, relaxing modern style. Nothing at all would put us off contemplating returning to this hotel in the future. Just one little thing. We didn't really "get the hang" of the pillows on the otherwise comfortable double bed.

AccorHotels certified review
Deji Families - 12/09/2017
« Very comfortable room »

My family & I thorughly enjoyed our stay. The kids enjoyed the spacious suite and the kiddies area Breakfast was also nice

AccorHotels certified review
Amara M. Families - 12/09/2017
« Amazing! »

I have been there for a weekend with my husband and my 2 kids, the rooms were beautiful, modern and clean. The staff were friendly and helpful. Dinner and breakfast were delicious. We ordered pizza from a pizza corner at the lobby that it's open until 1:00 am! Very tasty!! Kids was playing until late at the kids area while my husband and I were having a foot massage in the free machines place in the lobby. Amazing experience. Highly recommended!!!

AccorHotels certified review
Jagdeep M. Couples - 11/09/2017
« Clean, great facilities and friendly staff »

The stay with the hotel was great, as a HSBC employee I won a free weekend stay the Novotel. I was able to upgrade my room for free which was great. Only criticism is that room is not cleaned on a daily basis.

AccorHotels certified review
Alan L. Families - 11/09/2017
« caretaker1 »

we stayed on the 4th floor and the furnishings were very good, everything was very clean, dinner menu could improve with a wider variety, plus food was not best value.

AccorHotels certified review
Aliciw Families - 10/09/2017
« Absolutely amazing.. Very friendly staff »

Was really good, perfect views and staff was very friendly. Comfortable bed and room. The views by the breakfast room was lovely and breakfast was perfect

AccorHotels certified review
K S. Families - 10/09/2017
« Mr s. »

Very very pleasant stay, great location & great atmosphere

AccorHotels certified review
Cat Couples - 09/09/2017
« Comfortable beds, air con not very good »

The welcome was excellent. Beds were clean and very comfortable. Unfortunately the air conditioning was ineffective and we had called in advance to check about this as the hotel we stayed in the previous year was extremely hot. When we reported it on arrival we received a fan but no one came to check. We mentioned it again and an engineer replaced a cable on our last day but it didn't improve. There was no drop in temperature the whole time. There were quite a few stains on the chair and carpet but this didn't really affect our stay as we were out most of the day. The restaurant and bar area were very nice. Breakfast was excellent with lovely service. Overall we had a good stay but the lack of decent air conditioning would prevent us from staying again as we always visit in the summer months.

AccorHotels certified review
Tina L. Families - 09/09/2017
« A perfect place to stay. »

Ideally situated just a short ride on the DLR to all the attractions. A very welcoming, relaxed place to stay.

AccorHotels certified review
Elvina H. Families - 08/09/2017
« Excellent 3rd Visit »

This was our 3rd visit and it was excellent. The staff are lovely, attentive but not intrusive, please pass on our praise and thanks to everyone. The hotel is very clean and nicely maintained. The onsite parking is a massive bonus. We have now stayed in 3 different types of bedroom, the most recent was your new superior premium and I have some comments/suggestions. The rooms look nice but not that much better than the superior rooms. Downside with these rooms, we stayed in 543:- Toilet and bathroom quite claustrophobic, especially the toilet which is very bland and box like. The toilet needs a waste bin and a shelf for personal items such as sanitary items. Maybe a picture. Not a great paint finish round the edges etc. Bathroom - prefer the white basins but would help to be able to keep water in the basin as the plug doesnt see to work. Glass window into the bedroom would be MUCH better and not make it feel so box like. The make up/shaving mirror is too short, if you are short like me you cant use it. Bedroom - White coffee table not needed and a waste of space. Air con not very cool, we had ours on lowest temp and could feel no difference. Bedroom BADLY needs a mirror over the desk to be used for make up, this is really important as natural light is best for applying make up. Sofa bed needs fitted sheet which will stay on better, I tied the corners of the sheet together at the top and bottom of the bed as it was the only way to keep the sheet on the bed. Dont use scatter cushions on the bed, they arent very sanitary as they arent cleaned between each guest. More hangers in the wardrobe we only had 6 or 7 for 3 of us. Maybe a larger bin in the bedroom, if you put a water bottle or two in the bin is full. We noticed that a few people were putting their rubbish outside their bedroom door so maybe a bigger bin in the rooms would stop this. Bath towels are very small, the towels that you used to have were much better. I am not massive in height or width but the towels barely covered me. Anyone tall or big would really struggle. If/when we visit again we would probably go for the superior rooms with the combined bathroom and toilet as they feel much nicer than the two small rooms. Breakfast is great but I would suggest that scrambled egg is cooked in smaller batches and replaced more frequently to stop it getting so solid. I hope that our feedback helps. Many thanks for another lovely stay. Best wishes Elvina H.

AccorHotels certified review
Kunle O. Business - 08/09/2017
« Nice Hotel »

The ambience was ok and the environment was great. The staff were friendly and courteous.

AccorHotels certified review
Chris Families - 07/09/2017
« Great value for money in a decent location »

Clean, tidy, polite, comfortable.

AccorHotels certified review
Anonymous Families - 07/09/2017
« Let down by breakfast »

Reception staff nice. Room ok, but dirty bath, Hair in the shower and stain on bed sheets and carpet. Fly in the continental part of breakfast. Breakfast hostess extremely rude. There was a mistake on the list saying we didn't prepay. We tried to explain to the situation, that we are on complimentary stay, but as soon as started talking she said "so what" . Generally very unpleasant lady. We didn't like the way she was talking to us.

AccorHotels certified review
Saffy Couples - 07/09/2017
« Romantic Break »

Relaxing romantic break. The staff were very friendly, the room was clean. The hotel exceeded our expectations.

AccorHotels certified review
Richard M. Business - 06/09/2017
« Great night sleep on a comfortable bed. »

Staff were courteous and professional. Room was clean and comfortable and quiet. Food in the bar was tasty. Overall, a very pleasant stay.

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