Novotel London Excel Hotel

Our arrival was made easy by a friendly and well informed staff. The layout of the hotel in general suited us perfectly for the purposes of our brief visit to London and the room was neat, clean and furnished in a efficient, relaxing modern style. Nothing at all would put us off contemplating returning to this hotel in the future. Just one little thing. We didn't really "get the hang" of the pillows on the otherwise comfortable double bed.

My family & I thorughly enjoyed our stay. The kids enjoyed the spacious suite and the kiddies area Breakfast was also nice

I have been there for a weekend with my husband and my 2 kids, the rooms were beautiful, modern and clean. The staff were friendly and helpful. Dinner and breakfast were delicious. We ordered pizza from a pizza corner at the lobby that it's open until 1:00 am! Very tasty!! Kids was playing until late at the kids area while my husband and I were having a foot massage in the free machines place in the lobby. Amazing experience. Highly recommended!!!

The stay with the hotel was great, as a HSBC employee I won a free weekend stay the Novotel. I was able to upgrade my room for free which was great. Only criticism is that room is not cleaned on a daily basis.

we stayed on the 4th floor and the furnishings were very good, everything was very clean, dinner menu could improve with a wider variety, plus food was not best value.

Was really good, perfect views and staff was very friendly. Comfortable bed and room. The views by the breakfast room was lovely and breakfast was perfect

Very very pleasant stay, great location & great atmosphere

The welcome was excellent. Beds were clean and very comfortable. Unfortunately the air conditioning was ineffective and we had called in advance to check about this as the hotel we stayed in the previous year was extremely hot. When we reported it on arrival we received a fan but no one came to check. We mentioned it again and an engineer replaced a cable on our last day but it didn't improve. There was no drop in temperature the whole time. There were quite a few stains on the chair and carpet but this didn't really affect our stay as we were out most of the day. The restaurant and bar area were very nice. Breakfast was excellent with lovely service. Overall we had a good stay but the lack of decent air conditioning would prevent us from staying again as we always visit in the summer months.

Ideally situated just a short ride on the DLR to all the attractions. A very welcoming, relaxed place to stay.

This was our 3rd visit and it was excellent. The staff are lovely, attentive but not intrusive, please pass on our praise and thanks to everyone. The hotel is very clean and nicely maintained. The onsite parking is a massive bonus. We have now stayed in 3 different types of bedroom, the most recent was your new superior premium and I have some comments/suggestions. The rooms look nice but not that much better than the superior rooms. Downside with these rooms, we stayed in 543:- Toilet and bathroom quite claustrophobic, especially the toilet which is very bland and box like. The toilet needs a waste bin and a shelf for personal items such as sanitary items. Maybe a picture. Not a great paint finish round the edges etc. Bathroom - prefer the white basins but would help to be able to keep water in the basin as the plug doesnt see to work. Glass window into the bedroom would be MUCH better and not make it feel so box like. The make up/shaving mirror is too short, if you are short like me you cant use it. Bedroom - White coffee table not needed and a waste of space. Air con not very cool, we had ours on lowest temp and could feel no difference. Bedroom BADLY needs a mirror over the desk to be used for make up, this is really important as natural light is best for applying make up. Sofa bed needs fitted sheet which will stay on better, I tied the corners of the sheet together at the top and bottom of the bed as it was the only way to keep the sheet on the bed. Dont use scatter cushions on the bed, they arent very sanitary as they arent cleaned between each guest. More hangers in the wardrobe we only had 6 or 7 for 3 of us. Maybe a larger bin in the bedroom, if you put a water bottle or two in the bin is full. We noticed that a few people were putting their rubbish outside their bedroom door so maybe a bigger bin in the rooms would stop this. Bath towels are very small, the towels that you used to have were much better. I am not massive in height or width but the towels barely covered me. Anyone tall or big would really struggle. If/when we visit again we would probably go for the superior rooms with the combined bathroom and toilet as they feel much nicer than the two small rooms. Breakfast is great but I would suggest that scrambled egg is cooked in smaller batches and replaced more frequently to stop it getting so solid. I hope that our feedback helps. Many thanks for another lovely stay. Best wishes Elvina H.

The ambience was ok and the environment was great. The staff were friendly and courteous.

Clean, tidy, polite, comfortable.

Reception staff nice. Room ok, but dirty bath, Hair in the shower and stain on bed sheets and carpet. Fly in the continental part of breakfast. Breakfast hostess extremely rude. There was a mistake on the list saying we didn't prepay. We tried to explain to the situation, that we are on complimentary stay, but as soon as started talking she said "so what" . Generally very unpleasant lady. We didn't like the way she was talking to us.

Relaxing romantic break. The staff were very friendly, the room was clean. The hotel exceeded our expectations.

Staff were courteous and professional. Room was clean and comfortable and quiet. Food in the bar was tasty. Overall, a very pleasant stay.