Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

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4.0/5 2,388 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,061 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,388 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
deevid Solo travel - 19/02/2018
« Geat Room »

The room was great and loved the innovative shower space, but some staff need to understand the local language, asking someone if they want black tea is confusing. If you were attending Excel you would probably be grateful for a good hotel nearby.

AccorHotels certified review
Steve Business - 18/02/2018
« bedrooms comfortable restuarant in hotel night one was an experience! »

the stay was fine really helpful staff on reception however when we asked for a table for 5 in the restaurant on thursday night the staff were not very helpful despite that we ate again on friday night and the young waitress Nicolette i think her name was was so helpful and obviously loved her job you should clone her!

AccorHotels certified review
Ieisha Couples - 18/02/2018
« great stay excellent rooms, bed a little uncomfortable »

great stay excellent rooms, bed a little uncomfortable, tv was great also great touch with the sound dock in the room and very clean.

AccorHotels certified review
Caron Families - 18/02/2018
« Friendly staff »

Very clean, comfortable rooms . Just a little away from main attractions however definitely worth it as hotel was significantly cheaper than central London location. Location worked for us and not long into central London by DKR

AccorHotels certified review
Tracey B. Couples - 18/02/2018
« Brilliant »

Room clean, staff friendly, food great

AccorHotels certified review
Rachel Friends - 17/02/2018
« convenient »

Hotel room nice size but was freezing cold, no heater or blankets and duvet was summer weight. Ended up wearing 3 layers of clothes, hat and gloves in bed.

AccorHotels certified review
Iv Business - 17/02/2018
« Excellent »

Very good experience, caring staff, clean and friendly environment and perfect location for the event at Excel.

AccorHotels certified review
Sm Couples - 17/02/2018
« Good »

Good. Reception staff Levi , percilla,and kristina were very helpful. Clean rooms and good location.

AccorHotels certified review
Shaun Friends - 17/02/2018
« Superb Stay »

Great facilities and location, room was fantastic, shame I was only there for 1 night!

AccorHotels certified review
Dan Couples - 17/02/2018
« My stay »

Staff were very friendly and helpful. Room were clean and very quiet. Everything we needed was there.

AccorHotels certified review
Anonymous Families - 16/02/2018

Breakfast was generally not very hot and eggs were not readily available. Tea was cold. Milk in room not replenished. No papers to read at breakfast.

AccorHotels certified review
Stephen W. Families - 16/02/2018
« Pleasant »

Overall the stay at the hotel was a pleasant one . I found the staff very capable and friendly . I did have one small problem with noise from the room above waking me up early in the morning but apart from that the stay was good

AccorHotels certified review
John C. Couples - 16/02/2018
« Mr C. »

Lovely clean room and quiet location. Bed really comfy.

AccorHotels certified review
Doug T. Solo - 16/02/2018
« Very variable »

Surprised not to be asked for a credit/debit card to pay for things while there. Disappointed but not surprised when I then had to pay cash for tea from the bar - luckily my visitor hadn't arrived by then. Surprised to be asked if I wanted black tea (which to a Brit is no milk) when what they meant was the type of tea e.g. English Breakfast rather than something like Green or mint tea. Loved the glass shower within the room. Disappointed with lack of stationary as I needed an envelope. So some minor things, some not so minor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T. Thank you so much for completing the survey about your recent stay at Novotel London Excel. Normally we do ask our guests if they want to authorize for extra spending, so i apologize that this wasn't provided to you as an on check in. I am not very familiar with our tea selection but I apologize for the inconvenience. We have envelopes at reception if ever need be! We hope to see you again. Krista

AccorHotels certified review
Andy B. Business - 16/02/2018
« Relaxing »

Loved the room and had a lovely meal in the restaurant.

AccorHotels certified review
Michelle Couples - 16/02/2018
« Fabulous »

My husband and I spent one night here it was a wonderful experience would definitely recommend to friends and family

AccorHotels certified review
Leo Families - 15/02/2018
« Good value for money »

We booked a standard family room. This was quite small with no much room to move around with the room bed and the sofa bed for the kids. Staff were very nice and friendly. Location is good, very close to DLR and cable car. The kids play area is tiny and does not have much in there to entertain the kids. Breakfast was lovely with a good choice of British and continental food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D. Thank you for taking the time to share some feedback with us in regards to your stay. We are sorry to hear you were disappointed with your room type. Next time perhaps we can talk about upgrading to a larger family room. Thank you again for sharing your experience, and we hope to see you again soon Yours sincerely, Krista

AccorHotels certified review
Na Business - 15/02/2018
« It was a nice stay. »

Room was clean, staff was friendly. Room service was a bit limited as the first two orders I placed could not be made, but other than that nothing to complain about. Would stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A. We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. So glad to hear you had a pleasent stay with us and that you will return again! It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_ExCeL-London_England.html We hope to welcome you again soon! Yours sincerely, Krista

AccorHotels certified review
Vinay Business - 15/02/2018
« Terrible »

Room was small. I booked a premium room but room was small and cold.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vinay K., Thank you for taking the time to tell us about your experience at the Novotel London Excel. I am sorry that your room type did not meet your expectations. Next time if you ever have issues with heating your room please advise us at front desk and we can fix the situation to the best of our ability. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krista

AccorHotels certified review
Anonymous Couples - 15/02/2018

Once we got into the hotel room we realised that there still was some trash left in the bin. When my partner had a shower we also realised that the the shower was leaking into the room. Further more there wasn’t anything special about the hotel it was pretty boring and way to expensive £2.50 for a bottle of water?

Our hotel has responded to the review
Our hotel has responded to the review

Dear joanna S., Thank you for taking the time to tell us about your experience at the Novotel London. I apologize about the mishap you had with items left behind from a previous guest. We follow strict cleaning protocol and this is unusual for this to happen. I also want to sincerely apologize about the shower, I will make sure my maintenance team looks into it immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Krista

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