Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

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4.0/5 2,417 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 6,375 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,417 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Bogdan Families - 15/04/2018
« Bogdan »

Simply grate time to stay with them. Staff very helpful, and professional. Relaxed in every minute spent in hotel.

AccorHotels certified review
Stuart C. Families - 15/04/2018
« Just excellent »

Room was clean and tidy but the service was pure excellence. Helpful with any question and nothing was too much trouble. I have stayed in many a hotel but this has to be the best customer service I have experienced. The room was spacious and clean. Just excellent

AccorHotels certified review
Anonymous Families - 15/04/2018
« Exceeded expectations! »

After being let down over an apartment I had booked the Novotel were not only able to help by having a room available but the reception staff did everything possible to make our stay special to make up for our difficult afternoon!

AccorHotels certified review
Ian Business - 14/04/2018

Friendly checkin - clean modern room design - comfortable. Good value

AccorHotels certified review
Charlotte S. Families - 14/04/2018
« Mrs »

Staff helpful and friendly. Room had 6 horrid blood like stains on the carpet and the water that came out of the tap smelt of sewage. Apart from that the bed was comfy.

AccorHotels certified review
Jade G. Couples - 13/04/2018
« Hospitality and cleanliness AMAZING »

I booked the room for my fiancé's birthday, I had emailed ahead to ask if anything could be put in room for this, Krista emailed me back and was so lovely when we turned up she gave out an excited squeal and gave us complimentary drinks whilst we waited for our room to be finished, we then had a chocolate brownie with happy birthday in the room! It was a fab room and was so clean!! We couldn't believe how amazing it was for the price!! We will definitely be coming again! Thank you for a fantastic stay

AccorHotels certified review
Anonymous Business - 12/04/2018
« I have no complaints and would happily stay again. »

Had to stay at short notice, room was clean, quiet and comfortable, which was what I really needed.

AccorHotels certified review
Anonymous Business - 12/04/2018
« Comfortable hotel and friendly staff »

Every member of staff who I met was friendly and courteous. I had a minor issue in that there was no remote for the tv in my room which was resolved within 15 minutes. The room was comfortable, spacious and clean and the breakfast was plentiful.

AccorHotels certified review
P. Couples - 12/04/2018
« Mr Kenneth P. »

We came on Monday 9th April as we were attending the Sam Smith concert so thought we would stay the night as travelling far. When we arrived the parking was easy to find and we went to reception where we were greeted by the young lady who was very charming. The lady asked if we had stayed before and we explained never, she then said they were going to upgrade our room F.O.C. The lady also explained that the bar was open until 1am, where the restaurant was and also that we could order food from the bar. We went to our room on the 6th floor, room 606 and on first impressions it was very nice, clean and tidy. We then went to the window and open the curtained only to be disappointed by the view, we were looking at another building and not the river Thames. Went back downstairs and had lunch, which was very nice and then back to our room until we were leaving for the concert. After the concert we go back to the hotel and was hungry, this was at 11:30pm and we were able to order a pizza, which was exceptional! In the morning we woke up early and attended breakfast which was very nice indeed, we was not a fan of the coffee, but you cannot have it all. Once we finished breakfast we decided to leave and pay for our parking in the private which was extremely cheap when staying the night.. £16.50... bonus!

AccorHotels certified review
Nigel P. Families - 12/04/2018
« Excellent hotel, excellent staff, excellent stay. »

Reception staff professional, very pleasant and very helpful. Room really nice. Lovely breakfast. Would certainly stay there again.

AccorHotels certified review
Ianandana Couples - 10/04/2018
« Good docklands location. »

Not the best of room designs. Very cold bathroom, with no power point even for the hairdryer ! Non smoking room, but unpleasant windowsill 'ashtray' indicated it has been used by heavy smokers. Pleasant staff. Breakfast OK, but bacon 'braised' rather than fried or grilled ?

AccorHotels certified review
Duncan A. Families - 10/04/2018
« Ideal base for a family weekend. »

Very good experience. Room was clean and modern. Beds were comfy and the room ticked all the boxes for our family weekend. The childrens’ entertainment area was a nice touch as were the little unicorn toys are daughters were given at check in.

AccorHotels certified review
Sonia C. Families - 10/04/2018
« Ms »

Paid extra for a suite. Not great, dirty in parts. A sofa bed with springs sticking out. Told byvteception to stick another duvet on it. Not suitable for children or anyone to sleep on!

AccorHotels certified review
Sombie Business - 10/04/2018
« Excellent hotel »

Very good and quiet hotel

AccorHotels certified review
Zakariya Families - 10/04/2018

we would like to thank the very nice staff in the hotel specially the lady at reception at the first day for her help in check in. We would like to make it personally but we can not see her again ! Thank you an we will come with pleasure again

AccorHotels certified review
Demmy Families - 09/04/2018
« Splendid »

It was very great experience. The staff, the breakfast, the location, the hotel atmosphere was really amazing but just a few things that could be better. It will be really nice if there could be a microwave in the room. Would be nice If there could be a toilet cleaner and a sweeper but these are just few things that could be looked into. All in all, the time spent at the hotel with family will remain in memories. Would definitely come back someday.

AccorHotels certified review
Mj G. Families - 09/04/2018
« Extremely Satisfied »

We've stayed for a short London break. The hotel is very close to shops and train station.

AccorHotels certified review
Gary S. Families - 09/04/2018
« Great stay with reception going over and above our expectations »

Really efficient check in and amazing room quality. Quiet yet great location for the DLR to travel to the city. Corporate look but good facilities for the children and always felt welcomed. Lovely buffet breakfast in the morning and a later check out which worked out well. Would highly recommend this hotel and will definitely return for another stay when in London

AccorHotels certified review
Cyrus Families - 08/04/2018
« Great service and facilities in east London »

Staff were very helpful and courteous. It was a great place to return to after a long day of sightseeing in the city.

AccorHotels certified review
Anonymous Families - 08/04/2018
« Friendly staff »

We enjoyed our three night stay here. Our request for a quiet room was fulfilled...a nice sized bedroom on the 7th floor. Staff were welcoming and helpful. The foot massagers on the main floor are a great touch...much appreciated after lots of walking in London!

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