Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

4.0/5 2,566 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 105.00 GBP Non member rate
From 99.75 GBP Member's rate Members’ Rate, join while you book
5.00P
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,298 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,566 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Prof D. K. Business - 15/10/2018 AccorHotels certified review
« Very pleasant »

I turned up, had a pleasant experience and left again

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for staying with us, we are happy to hear that you had a good stay. We hope to see you soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Tams Business - 15/10/2018 AccorHotels certified review
« Excellent »

Great hotel, clean and tidy. Staff very helpful and food/bar area really nice and well organised. Highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tamsyn, Thank you for visiting our property. How lovely that you enjoyed your stay with us and enjoyed the service we provided. I am delighted to read that you can recommend our hotel for other guests. We are looking forward to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

debfro34 Family - 15/10/2018 TripAdvisor review
« Lovely Hotel »

Good Breakfast, great service nothing to much trouble. Nice comfortable rooms clean and bed comfy. Lovely patio to sit on and so close to the O2. Would recommend for a concert stay. Emirates cable car a 2 minute walk. Transport links excellent.

Our hotel has responded to the review
Our hotel has responded to the review

WOW WOW, thanks for the awesome review debfro34. We are delighted to read your review and we hope you enjoyed your concert. Many Thanks, Niall McGurn Operations Manager

Anonymous Couples - 14/10/2018 AccorHotels certified review
« Hotel was perfect, excellent location. »

Absolutely amazing, lovely modern hotel, great views, nice bar and restaurant! Also we were upgraded on arrival for free!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luke, Thank you so much for your review and highlighting our location. We are very happy to know that you have enjoyed your upgrade and the stay. Wishing to welcome you soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Dr. J. S. Business - 14/10/2018 AccorHotels certified review
« Wonderful staff »

The staff was very useful. I want specially to mention Michael from the reception desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jose, Thank you for choosing our property and for sharing your review. We are pleased to read that you have enjoyed your stay. Thank you for mentioning Michael, we are happy to know that he provide you with a great service. We look forward to see you again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Kevin S. Business - 14/10/2018 AccorHotels certified review

Very relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Tom A. Business - 14/10/2018 AccorHotels certified review
« Quick stop over »

Simple. Worked late and had an early start following morning. Just needed a bed :) As a good loyalty member i was spoiled with a welcome drink and room upgrade which I enjoyed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas, Thank you for staying with us, we are happy to hear that you had a good stay and that you have enjoyed the upgrade :) We hope to see you soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Anthony B. Couples - 13/10/2018 AccorHotels certified review
« Fantastic room, great nights sleep »

The room was amazing and the bed was so comfortable for someone that doesn’t mean I slept in till gone 9 AM

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, What a great news for us!! We are very happy that you had a great night sleep and that you enjoyed your stay. We very hope to welcome you back soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Alexandra Business - 12/10/2018 AccorHotels certified review

Great staff, excellent service, great room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra, How lovely that you enjoyed your stay with us and enjoyed the service we provided. We are looking forward to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Anonymous Couples - 12/10/2018 AccorHotels certified review
« Welcoming and very attentive service »

Excellent breakfast and very comfortable room. Attentive and friendly staff. We will certainly come again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Derek, How lovely that you enjoyed your stay with us and enjoyed the service we provided. I am delighted to read that you will come back to us. We are looking forward to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

J S. Families - 12/10/2018 AccorHotels certified review
« Modern hotel close to transport links »

Very pleasant, welcoming in lovely surroundings with modern comfort and polite staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Craig Business - 11/10/2018 AccorHotels certified review
« More plug sockets please »

Great, just had to move the desk in the room to find a usable plug socket for an Apple MacBook to plug in. No plug sockets by the bed... give me at least a USB near the bed. For the past number of years people typically charge their phones at night, beside the bed. Impossible in this hotel... very outdated. Wi-Fi speeds were excellent at all times though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Thank you for choosing our hotel for your recent visit. We are delighted to know that you have enjoyed your stay. Thank you for the feedback regarding the sockets, however, we do have some rooms with USB next to the bed. Thank you again and we look forward to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Charlotte T. Couples - 11/10/2018 AccorHotels certified review

It's the best sleep I've ever Had, the rooms were very spacious and all the staff are lovely. Unfortunately on booking there was a pool advertised but when we rung reception they told us there wasn't one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you very much for sharing your review. We are delighted to know that you enjoyed your stay in our property. We are sorry that you had a wrong information about the pool, we do not have this facility, however, we do have gym sauna and steam room. We look forward to see you again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Anonymous Business - 11/10/2018 AccorHotels certified review
« Clean, Tidy hotel with good furnishings and nice, friendly and professional staff »

Very good as the hotel was Clean and Tidy, with good furnishings and nice, friendly and professional staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, How lovely that you enjoyed your stay with us and enjoyed the service we provided. We are looking forward to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Kelly T. Business - 11/10/2018 AccorHotels certified review
« Very satisfied with the overall cleanliness of my room & the facility & very helpful staff »

The only complaint I would make is that the public access toilets in the foyer were not as clean & well kept as my room was unfortunately.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Thank you very much for sharing your review. We are delighted to know that you enjoyed your stay in our property. Thank you for your feedback, we will report this to the right department. We look forward to see you again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

. Couples - 10/10/2018 AccorHotels certified review
« Nice location »

Lovely ideal location, room decorated nicely but smelt damp constantly. The car parking was not explained properly and caused delays. Restaurant food was really nice. Accor hotels website was incorrect for late checkout on sundays saying its free for guests on a Sunday until 5pm. Also the telephone number and email address on Accor website didn’t work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tanisha, Thank you so much for your review and highlighting our location. The free late check out on Sundays until 5 pm it is available for families, we are sorry that the information was not clear we will have a look on that. However, we hope that you have enjoyed your stay and that you will be back with us soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Marian Business - 10/10/2018 AccorHotels certified review
« Fantastic and quite room »

Really nice experience, quiet and classy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marian, Thank you for choosing us for your recent stay. How lovely that you enjoyed your visit. We hope to welcome you back very soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Michael Families - 09/10/2018 AccorHotels certified review
« Superb birthday stay »

Brilliant. All your staff were approachable and helpful and made our sons birthday very special. Room request was acted on and the gifts for the children were a nice touch. Restaurant was best in class and food delicious. Couldn't praise Novotel more as this stay was perfect - a big thank you to the whole team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, Such a pleasure to read you positive review. I am very glad that your son had an amazing birthday here at the Novotel London Excel! We very hope that you will come here again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Jessica L. Couples - 09/10/2018 AccorHotels certified review

Second time staying at your hotel. Traveled from Bedford and stayed with my partner for his bday. Members of staff very polite and friendly as usual. Will be staying again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica, We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you for choosing our hotel for this special occasion and we very hope to see you again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Sofolarin O. Friends - 09/10/2018 AccorHotels certified review
« Excellent »

Pleasantly surprised, thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sofolarin, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your experience and we looking forward to having you again as a guest at the Novotel London Excel. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

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