Hotel - Novotel London Excel
section.presentation.hotel.accorhotels
Novotel Hotel

Novotel London Excel Hotel

7 Western Gateway  Royal Victoria Dock 
E16 1AA  LONDON
UNITED KINGDOM

2,223 reviews
TripAdvisor Rating Based on 2,223 reviews
See rates
Best price guarantee
From
From 79.00 GBP Non member rate
From 71.10 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Please note that the hotel's bedrooms are being refurbished. Works take place from 8.00-18.00 on weekdays and 10.00-18.00 during weekends.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 4,939 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,223 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kevin S. Business - 15/07/2017
« Mr Kevin Savill »

The room was great but Novotel Excel never e-mail me the invoice I always have to e-mail requesting one even though I have checked in online, very annoying and doesn't happen with any other Novotel hotel

AccorHotels certified review
Zidan M. Families - 15/07/2017
« it was a wonderful experience  »

everything was great. the room was very clean. the breakfast was fresh. finally the excellent stuff that made our stay great . ... always with smiles on their faces. ready to help & high standards of sirvece , especially Priscilla...she was so nice that we'll remember her every time we talk about our visit to london

AccorHotels certified review
Ananth P. Families - 15/07/2017
« Awesome »

Overall we liked the welcome greetings,hotel ambience, room service. Room was quite spacious.

AccorHotels certified review
Mark L. Business - 15/07/2017
« Disappointing compared to previous stays »

As a Platinum Le Club member I was disappointed not to be offered a refurbished room on this occasion. I was given a very dated suite (room 348). The carpet had not been properly vacuumed (debris on carpet), the bathroom sink would not drain effectively. The shower compartment leaked all over the bathroom floor. There were hairs (not mine) in the shower cubicle and bath that I had to clean up. Towels were very thin. No welcome message or gift from management in my room on arrival as per previous stays. The breakfast was good however. In summary for the money paid and considering my loyalty to date, I did not feel I received value and it is questionable as to whether I will return in the future. Having stayed in the nearby Crowne Plaza and Hilton Doubletree I would suggest the Novotel Excel needs to up their game. The more sceptical side of me suspects there is a cost cutting initiative underway, however in my opinion this is affecting service to your guests.

AccorHotels certified review
Mr T. Families - 14/07/2017
« Mr »

Hotel and room and restaurant staff excellent, wish the same standard was given by reception staff.

AccorHotels certified review
Loos Business - 14/07/2017
« Perfekte Hospitality »

siehe oben

AccorHotels certified review
Am1 Families - 14/07/2017
« Location and reception area wonderful, bedrooms a big let down. »

The location was perfect, very close to the ExCel, waterfront and the station. The reception and lounge area were also great along with the outside terrace. The room was a let down - I thought it was very peculiar to have a toilet that did not have an area to was your hands, you had to go around the corner to the bathroom. The wash basin in my room (312) was clogged up before we arrived so water just wouldn't drain and it let out a rather odd smell. But this isn't even the bad bit. I slept on the sofa bed and it was one of the worst nights sleep that I have had - I am still feeling the next and back pain today. When I woke up in the morning (with a very sore neck) I checked to see what was wrong with the bed - it turns out the sofa bed hadn't finished being build, there were a number of wooden planks just piled on the floor under the bed meaning the bed it self had a number of missing planks - this is terrible. It shows the staff decided not to complete there job and it has left me very disappointed.

AccorHotels certified review
Ernesto Families - 14/07/2017
« Great Customer Orientation »

Nice staying , good service level, people well prepared and always close to meet our needs.

AccorHotels certified review
David Business - 14/07/2017
« David »

Really nice room, very friendly service, very comfortable.

AccorHotels certified review
Todd Solo - 14/07/2017
« Excellent room. Next to ExCel »

It was perfect! Right next to the ExCel convention centre where I had an event. I am glad I chose to stay there. .

AccorHotels certified review
Summer S. Business - 14/07/2017

I booked a premium room at the highest rate on the day via Accor app. It turned out to be a dark, with a very small window, room with a standard size at all. I know the location so it was fine but by the riverside, I imagined there would be rooms with river view. The answer is NO. The breakfast was tasteless with few options, even the blend coffee was cold. Unless you have business to do in the area, otherwise I don't recommend this hotel.

AccorHotels certified review
Nev E. Business - 14/07/2017
« Mr »

Very good experience overall. The staff were friendly, attentive and professional. As I was attending an event and Excel. I had a great room with good facilities and a fantastic shower.

AccorHotels certified review
Azmina E. Families - 14/07/2017
« Ms »

Service was second to none and nothing was too much trouble. We organised two rooms for four of us In April as it was a special occasion for our Mother. Right from the start the staff could not have done more to help us. Especially the receptionists and waiting staff of the restaurant. My Mother is unable to eat heavy meals at night and therefore has only cereal; this was no trouble to the waitress serving us on both nights. I would recommend this hotel in particular, although we have stayed in Accor hotels all over Europe, this was possibly the best yet.

AccorHotels certified review
Sohail R. Families - 13/07/2017
« Amazing stay »

Excellent all round

AccorHotels certified review
Anthony I. Families - 13/07/2017
« Mr. Anthony ijomah »

It was great staying at Novotel London Exxcel. Great neighborhood with easy access to Transport . Everything I needed was within reach

AccorHotels certified review
David Business - 13/07/2017
« Nice room, recently refurbished wing. Friendly staff »

Upgraded room. Helpful staff. Room I originally was allocated didn't match the spec I paid for, though this was resolved professionally. Relaxing hotel by the waterfront. Custom House DLR station is closed for refurbishment though which makes it a few minutes more walk to Royal Victoria.

AccorHotels certified review
Karim K. Families - 13/07/2017
« Great service and great product »

Great welcome from my early arrival to late checkout. Great service throughout.

AccorHotels certified review
Victor M. Solo - 13/07/2017

I indeed, enjoyed my stay

AccorHotels certified review
Jacko Business - 12/07/2017
« Excellent »

Quiet, relaxed and good service.

AccorHotels certified review
Cristina Business - 12/07/2017

close to city airport and also to the station. breakfast very nice too and the receptionist very helpful

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 79.00 GBP Non member rate
From 71.10 GBP Member's rate Members’ Rate, join while you book
10.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 130 m ibis London Excel Docklands
ibis London Excel Docklands Hotel
From
From 59.00 GBP Non member rate
From 56.05 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 300 m ibis Styles London Excel
ibis Styles London Excel Hotel
From
From 62.00 GBP Non member rate
From 58.90 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.3 km ibis budget London City Airport
ibis budget London City Airport
From
From 38.00 GBP Non member rate
From 36.10 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 2.2 km ibis London Docklands Canary Wharf
ibis London Docklands Canary Wharf Hotel
From
From 75.00 GBP Non member rate
From 71.25 GBP Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in LONDON
See rates