Novotel London Excel Hotel

This place is great! Breakfast could be tastier though

Awful! Arrived on the first night to be advised the bar area and restaurant would be closed due to a conference. We were directed into a conference room to eat our evening meal which wasn't really suitable to service dinner in. Myself and a colleague came back down to have a drink later on that night and was directed by reception back into the same room, when we arrived there the lady attending the tables said we couldn't sit in there without eating so was re-directed again to sit in the lobby where there was no available seating. After complaining again (and by now wandering around/explaining for over 30 minutes) we were told we were allowed to sit in the bar area as the most of the conference party had dispersed. My colleague was checked into a dirty room - She notified reception and they did change her room quickly and apologised for putting in her in a room that hadn't been cleaned. Room service didn't knock on my room door and walked straight in whilst I was getting changed in the morning and then returned twice (they did knock these times) to clean the room after I advised them I didn't need the room cleaning (Same cleaner) Breakfast was a shambles, reception were aware that breakfast was included in our booking but each day at breakfast I was told it wasn't and had to wait 10/15 minutes whilst they resolved it. After the first day I would of thought the information would of been updated to it didn't happen again. I asked a member of staff if it would be possible to have a latte at breakfast and the member of staff just kept repeating "not me" although another member of staff did sort it in the end. On a plus note the hotel itself is lovely but is hugely let down by the staff! Tiffany H.

We had a lovely time at the hotel and all the staff were friendly, lovely breakfast too

Everything was fine. Friendly and helpful staff. Nice room.

Exactly what we needed

Very good

The Novotel team looked after us from the moment we arrived and quickly acknowledged that I had a priviledge card. We live in Jersey and the purpose of our visit was to bed our 14 year old daughter in to her new school in London, which as you can imagine was a traumatic time.Again the professional and attentive way the team looked after us was much appreciated.

Love this hotel, P. for our London trips... sadly same issues as previous stays - A few staff members are abrupt and unhelpful and at points rude... However some staff evidently love their jobs and they are more than happy to help Customer service is key - I know it’s my job too! The 2 girls on reception that night were fantastic! Couldn’t have done more to help - However the bar/restaurant staff weren’t interested in being helpful and were very blunt - and quite rude to my mother. Room was nice, a little tired but still lovely

I arrivwd late evening but had checked in on line so everything was ready for me. A cery restful sleep and a great breakfast to start the day. Staff were all very pleasant and efficient

Very comfortable, staff very attentive and competent, holiday ambience excellent. Have already booked our next visit

It was very good just parking space was too tight had a little scratch on my car

The hotel was in a good location, spotlessly clean - we will certainly be back - thank you.

It was very welcoming from the start all the staff, and housekeeping helped me with all my needs. Felt welcome and was also such a lovely location for the price. Will definitely be booking again.

had a lovely time with the kids during our stay

The room had a bath and that's all that really needs to be said.