Novotel London Excel Hotel 4 stars

Friendly welcoming staff, easy check in, room was satisfactory for overnight stay. Had early flight so was unable to try Breakfast. Recommend to anyone using London City Airport.

A room was not available for my family until about 5pm despite arriving at the hotel before 11am. Further £84 have been taking from my credit card without explanation or incoice

I was on a business trip and my breakfast was included in the price but we paid £16.45 for my husband’s breakfast and it was almost inedible. The boiled and poached eggs had been left under warming lights for a long time and consequently were like rubber- you could have bounced the off the floor. The bacon rashers were all stuck together because they had sat there for so long and the scrambled egg was cold. In retrospect we should have complained at the time but the ‘chef’ was checking the food frequently and should have noticed how bad the food was

Have stayed here on many occasions over the past 12 months and been hugely impressed by the standard of the hotel. Staff are always friendly, accommodation excellent and business facilities superb . The latter is a key feature for myself.

I was greeted very cordially and very pleased to benefit from a room upgrade. The bed was comfortable and the bathroom and room were clean and well furnished. I slept well. I purchased breakfast in the morning - the staff were again excellent, but the food was tired and over cooked and the coffee was from a machine and very disappointing. The fresh fruit was also very tired: so not so fresh.

The staff were excellent throughout. The bath leaked (and the water wouldn't run warm) in our room though the shower was okay. We reported this. There was no caffeinated tea in the room though this was quickly remedied. The cooked breakfast was unappetisizing but the other breakfast items were better.

Everything was perfect, from staff interactions to cleanliness and comfort of room to location and proximity to DLR. Would definitely stay at Novotel again if visiting the area.

The room was mostly clean and tidy.. it was comfortable and very quiet, however the floor had lots of ‘dirt’ left from a previous guest and was either not hoovered, or done very badly.

It was satisfactory. Welcome drinks were thoughtful.

Comfortable stay ideal for families

Great stay but the added room service charge is a bit much! Staff where helpful, breakfast was delicious and the pizza bar and drinks bar were great too! It’s right next to the excel which worked perfectly!

My stay at a Novotel was one night but was certainly impressed by the service and facilities. Unfortunately, I was bitten by an insect at the bar which led to severe swelling.

I loved the hotel the staff were friendly very accommodating. Very clean and relaxing.

Nice location near the DLR, breakfast was good, staff was great. The bathroom in our room was frustrating and puzzling. Why ANYONE would make a sink that cannot be plugged is beyond me. I wear non disposable contact lenses. It is easy to lose them down the drain when washing them, hence my desire to plug the sink. I had to put a washcloth down to cover the drain (which I provided) so that I wouldn't lose my contacts. Extremely annoying. Also I had wanted to wash out some socks and underwear and that wasn't possible. I asked-the way our sink worked, it couldn't be plugged. And I guess it is a "design" thing, but what is with only covering 1/2 of the shower- that makes it VERY hard to use the shower without soaking the floor. That is just weird. The shower floor was dangerously slippery, which was helped by asking the front desk for a tub mat. We stayed at this hotel in 2014 and had a lovely room that did not have the issues with the sink or shower. I guess I'll have to specify I need a sink that can be plugged, though that is not something I EVER thought I would have to ask about as a special case.

Staying for the weekend hotel was spotless breakfast buffet was great overall experience was great.