Novotel London Excel Hotel

Thank you for the free upgrade into a suite.

Not the best of experiences. I was told my room was upgraded but when I got to my room all I had was noisy airplanes going past and the back of dull buildings. There was no view. The breakfast wasn’t the best either and one of the members of staff was quite rude and took my plate while I hadn’t finished. I didn’t argue with it being a buffet, but the food wasn’t all that good so I just left it and went back to my room. I don’t like arguing or complaining really.

This was one of my better hotel experiences from a business perspective. The staff were very pleasant and helpful and the location to the ExCel was ideal.

Comfortable

Everything was clean and accommodating, lovely room and great stay

Few issues with original and replacement room but resolved. Bar meal overpriced for what it was.

Brought family down for trip to London, hotel was very clean, staff extremely pleasant and helpful. Gave my daughter's a few soft toy gifts which was a nice touch and brought a smile to their faces. Breakfast was tasty, wide selection on offer. Rooms clean and tidy as you would expect. Highly recommend if this is a location in London you are visiting.

Room cleaner is not professional, Path room design is not suitable for family. No help was provided when I arrived (ex:bags)

Although a large chain hotel, they always get the little things right which those of us who have to stay in hotels regularly really appreciate. A very well managed hotel.

Fast and efficient check in, and great bar staff.

flawless.

After an initial disappointment when we were told that our room had a nice view when it turned out that it did not we were offered an upgrade to a suite with a view. Naturally we were pleased with the way we were treated in response to the initial disappointment. All staff we came into contact with were very helpful and friendly.

Location in respect of London City airport and being an Accor Loyalty card holder are the main reasons for choosing this Hotel. Hotel is clean and tidy, rooms are a of a fair size, staff are attentive and helpful. Overall I would recommend this hotel. However, I'm becoming less sure about the Accor Loyalty card as a benefit - Ok you travel on business perhaps but ot a social user like myself. I mamanaged to get to Gold status but recently had the card reduced to Silver (illness prevented ususal usage last year). I'm going to revert back to Booking.com and the like as often better deals and benefits are obtainable.

Had a lovely stay .We got upgraded to sweet which was a surprise to us,it’s was a lovely room with a lovely view whish we stayed longer.

My friend and I have booked the same room from a different website. I booked it on the official website and he made his booking on Booking.com. I have got the Accor membership and I did not get any room upgrade. While my friend has got one. Except for this issue, other things were great!