Novotel London Excel 4 stars

Customer review rating (ALL Rating) 4.2/5 1,331 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • 2 DLR stations and 1 Elizabeth line nearby

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with outside terrace

  • Views of the Docklands, O2 Arena, and Canary Wharf

Our accommodation(s)

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Hotel location

Novotel London Excel

7 Western Gateway, Royal Victoria Dock
E16 1AA LONDON
United Kingdom

GPS:51.507933906029066, 0.0232424366007321

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

UPPER DECK RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,331 reviews

TripAdvisor Rating  4.0/5  3,292 reviews

Certificate of excellence 2023

We came on a family trip. After the long sightseeing, it was nice to have a drink in the bar and to sleep in the big bed

TripAdvisor rating 5.0/5

Krisztina V TripAdvisor review

The staff is very nice and attentive, we received a welcome card and a voucher for a drink at the bar, which was very nice. The rooms are clean and spacious, the view is also nice, the bed was very comfortable for me. The airport is very close, I haven't even heard the planes at night. The breakfast was varied and plentiful, there was even a pancake maker. The hotel can be easily reached by public transport using the DLR and Cable car, a 3-minute walk away.

Hi 605kristinav, Thanks for all the cool comments. So glad you had a fantastic Accor experience. SEEYOUSOON <3 Best, Aurelija Revuckaite Guest Experience Manager

Well located,

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The room was lovely size/layout, bed very comfortable and lovely view too

We were so chuffed to make your stay pleasant, at Novotel our guests are the most important thing ever and when we hear compliments it makes us have butterflies! We know that our future guests would also appreciate the kind words and tips and would appreciate if you could also share some comments on the global travel review site ‘’trip advisor’’. Here is the link; https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_Excel-London_England.html Thanks again so much and hope you would come back and visit us soon! Warm Regards, Aurelija Revuckaite Guest Experience Manager

Overpriced for the experience

Customer review rating 1.5/5

Scott Business - Confirmed reviews ALL

£360 plus parking and the sofa bed was like laying on a rock. I’ve usually had great experiences in your hotels across the UK and the docklands hotel is one I visited regularly. Very disappointed on this occasion

Great location and helpful staff

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I found the overall experience fine but things like a tray of dirty pizza boxes left outside the room next to mine for the entire duration of my stay (2 nights) were offputting. The room could have been a little cleaner (doors, mirrors, etc) and there was a horrible stain (foundation make-up, I think) on the carpet.

Great Location for Excel

Customer review rating 3.5/5

Alison W. Business - Confirmed reviews ALL

Great location for the Excel centre, in easy reach of the DLR and Elizabeth Line provided you are good with steps. There are a lot of steps in the outdoor concourse between the hotel and the Excel entrance; I couldn't see how a person with mobility problems would manage them. Hotel was generally fine. Room was a little tired, but still clean and functional with a good bathroom. The only issue was the bed linen: it was extremely thin and worn, and the bottom sheet was too small, making it impossible to keep in place. Very annoying and generally sub-standard for a 4-star hotel in this chain.

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Other web-users rate our hotel

  • 1,134 reviews 9/10 Location
  • 1,645 reviews 6.8/10 Room
  • 1,456 reviews 7.4/10 Service
  • 41 reviews 5.3/10 WiFi
  • 761 reviews 6.1/10 Cleanliness
  • 636 reviews 6.7/10 Breakfast
  • 371 reviews 4.9/10 Food
  • 350 reviews 5/10 Value

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