Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

4.0/5 2,488 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 6,893 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,488 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
mrs maureen m Friends getaway - 17/07/2018 TripAdvisor review
« easy travelling to capital »

the hotel was within 15 to 20 minutes public transport travel of the main tourist spots in London, using the DLR gave views across docklands and across to the O2 and the emirates air line cable car, the hotel was fantastic value, relaxing on outside area with a cooling drink, the restaurant was good value for both breakfast and evening meal, the rooms stylish but comfortable, with mini bar if wanted, and tea and coffee making facilities. I was here on one of the hottest days of the year 28c plus, and the aircon in both room and public areas of hotel certainly cooled me down, its on my list for the next time I wish to stay in London.

Business - 16/07/2018 TripAdvisor review
« Comfortable for a business hotel »

I liked the room which felt relaxing and comfortable. I was staying for business so just an overnight stop. Ate in the bar which had a reasonable menu for the time, the food was OK but I probably would try elsewhere for a second night or if I had time to wander around.

David Solo - 14/07/2018 AccorHotels certified review
« A comfortable stay in a value for money hotel »

Easy check in,nice clean and comfortable room.good location near the DLR and some restaurants and a couple of supermarkets.Close to the emirates cable car

Sebert C. Families - 13/07/2018 AccorHotels certified review
« Fine overall, but could have been better. »

We were generally happy with the level of service we received over the two days of our stay, but were disappointed with the breakfast on offer on Tuesday. We had to keep asking for things to be supplied (eg fruit, fried eggs and smoothies) the latter didn’t arrive. It was quite shambolic I’m sorry to say.

Jo P. Families - 13/07/2018 AccorHotels certified review

Welcoming and friendly staff. High level of cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for your review following your recent stay. I am pleased you found the hotel clean and enjoyed the friendliness of the team. We look forward to welcoming you back soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Robert C. Couples - 13/07/2018 AccorHotels certified review
« Brilliant »

Relaxing and clean hotel and rooms ,friendly and helpful staff. And good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr c., Thank you for your review following your recent stay. I am pleased you found the hotel clean and enjoyed the friendliness of the team. We look forward to welcoming you back soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Sam W. Families - 13/07/2018 AccorHotels certified review
« Shambles »

Pubic hair in toilet, a broken door handle in toilet which I only found out about after shutting the door and realised I was locked in because the handle wouldn't open from the inside. Reported it and nothing was done until the 3rd time of asking which was on our final day. The travel cot you provided was a health hazard which had another babies sick all over it. A faulty shower head which soaked the whole room when trying to use it. Bottle tops from a previous guest underneath furniture. I've tried to complain officially through the website but it won't let me submit it.

Sg Business - 12/07/2018 AccorHotels certified review
« Director »

Good customer service throughout

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again. Sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Marcos Families - 12/07/2018 AccorHotels certified review
« Fantástica Top »

Top 10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Joseph R. Business - 12/07/2018 AccorHotels certified review
« Wonderful »

The staff at the hotel and the hotel itself were fantastic and beyond my expectations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for your review and super rating following your recent stay. We are pleased that you enjoyed your stay. We look forward to welcoming you back soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Anonymous Families - 12/07/2018 AccorHotels certified review
« Great experience, good location and quiet neighbourhood »

Great experience, good location and quiet neighbourhood. Best price on the market at booking. Staff were really helpful and lovely, despite my unusual request during help with parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr A., Thank you for taking the time to share your comment about your previous stay at the Novotel London Excel. We are pleased to receive your positive comment and we are satisfy that you enjoyed your stay and you found the Novotel London Excel staff friendly, this comment make us happy as at the Novotel London Excel we strive to provide the perfect stay to our guests. Thank you again, looking forward to see you soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Katherine B. Families - 11/07/2018 AccorHotels certified review
« Fabulous »

First impressions were excellent - checked in by nilola ( sorry spelt slightly wrong) who went above our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for sharing your review about the Novotel London Excel. It was pleasing to read that you enjoyed your stay at the Novotel London Excel. We are very happy to know you received the best service provided by Eniola, at the Novotel London Excel we do our best to make our guests feel comfortable and we are very satisfied when we have amazing reviews like yours. Further, I am sure this review will serve as an encouragement for the whole team. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Lucy R. Friends - 10/07/2018 AccorHotels certified review
« Great location and service »

I spent 2 nights with you and could not find fault with anything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms F., We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope to see you again. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Marwan J. Families - 10/07/2018 AccorHotels certified review
« Mr j. »

Very good service, nice hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr j. , Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Carol C. Families - 10/07/2018 AccorHotels certified review
« That was not a bed »

I requested a twin room as I was staying with my niece (or a double with 2 beds). We had one bed and a sofa - not even a sofa bed with a mattress. I’m appalled you consider this a bed - it was extremely uncomfortable and I didn’t get much sleep on either night. Reception were unhelpful when I asked for a change of room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for completing the survey about your recent stay at the Novotel London Excel. It is really sad for us to read that you did not enjoy your stay and that you had sleepless nights. I Believe we were fully booked on those days therefore the reception were not able to change your room. I will make sure that the sofa bed will be checked and changed if it requires. We hope you come back again and give us another chance to better serve you. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Anonymous Business - 10/07/2018 AccorHotels certified review
« Very well organised, close to Excel and airport »

I particularly liked the fact that the General Manager was on the work floor very often and had time to talk to the guests.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr W., We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Wenchy Families - 10/07/2018 AccorHotels certified review
« Hotel with a lovely view »

The hotel was lovely. Staff were friendly and helpful. I really liked the location at the dockside, it was quiet enough to forget you were in London. The only downside was the extra bed for my son. It appeared to be a 2 part sofa bed which kept coming apart at the middle and was quite hard. The shower temperature was not consistent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms C., Thank you for taking the time to share your comment about your previous stay at the Novotel London Excel. We are pleased to receive your positive comment and we are satisfy that you enjoyed your stay and you found the Novotel London Excel staff friendly. We do apologies about the sofa bed not been comfortable, we will have a look into your room. Thank you again for sharing your review we hope to welcome you soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Tracy Couples - 09/07/2018 AccorHotels certified review
« Very pleased with our stay »

We arrived early . We didn't think room would be ready. But were very pleased when we were given key to go straight to our room. Perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms A., We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

D.p.i. Families - 09/07/2018 AccorHotels certified review
« Mrs »

Lovely hotel with good food and friendly staff.good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms I., Thank you for taking your time to review about your recent stay at the Novotel London Excel. It is a pleasure to read your great review about the Novotel London Excel team and food. We are also very pleased that you have enjoyed your stay. Thank you again for your review and we hope to see you very soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

Addie Couples - 09/07/2018 AccorHotels certified review
« Nice and comfortable »

We had a very nice and comfortable stay. The rooms were nice, staff was friendly, and the location was good. The only suggestion we have it a cheaper breakfast option!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms H., Thank you for taking your time to review about your recent stay at the Novotel London Excel. It is a pleasure to read your great review about the Novotel London Excel team and rooms. We are also very pleased that you have enjoyed your stay. Thank you again for your review and we hope to see you very soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Team Member

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