Novotel London Excel Hotel 4 stars

TripAdvisor rating 4.0/5 2,717 reviews
Novotel London Excel
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+ 21 Services
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Room 1

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Hotel extras

  • Located opposite the ExCel Exhibition Centre

  • 3-minute walk from Royal Victoria station

  • Relaxing meals in a stylish setting

  • Meeting areas for all your conference needs

  • Free internet access in all guest rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel London Excel

7 Western Gateway
Royal Victoria Dock
E16 1AA
london
united kingdom

Tel: +442076600677

Fax: (+44)207/5409710

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS 1 :   147 CUSTOM H. EXCEL

  • BUS 2 :   325 CUSTOM H. EXCEL

  • BUS 3 :   241 CUSTOM H. EXCEL

  • BY SUBWAY :   DLR Royal Victoria

  • METR :   DLR Royal Victoria

  • By plane

    LONDON CITY At 1.77km / 1.1 miles

  • By plane

    LONDON CITY AIRPORT At 1.77km / 1.1 miles

  • By plane

    LONDON GATWICK At 70km / 43.5 miles

  • By plane

    LONDON HEATHROW At 37.01km / 23 miles

  • By plane

    LONDON STANSTED AIRPORT At 56km / 34.8 miles

  • By car

    A12,M11,M25 At 0.1km / 0.06 miles

  • By train

    DLR-ROYAL VICTORIA At 0.64km / 0.4 miles

  • By train

    KINGS CROSS At 12.87km / 8 miles

  • By train

    LIVERPOOL STREET At 7.24km / 4.5 miles

  • By train

    LONDON ST PANCRAS At 7.9km / 4.91 miles

  • By train

    WATERLOO STATION At 9.66km / 6 miles

GPS :51.507973, 0.024658

Currently, close to our hotel

Prudential RideLondon Festival

From 03/08/2019 to 04/08/2019

At 4.3 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 4.7 km

White's Club, gentlemen only!

From 01/01/2017 to 31/12/2019

At 9 km

Tour of Covent Garden, London

From 01/01/2018 to 31/12/2019

At 10 km

Platform 9 3/4 at King's Cross

From 01/01/2018 to 31/12/2019

At 11 km

Bike ride along the canal in Regent's Park

From 01/01/2018 to 31/12/2019

At 12 km

Walk in Primrose Hill

From 01/01/2018 to 31/12/2019

At 13 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 16 km

100% Design London

From 18/09/2019 to 21/09/2019

At 16 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 16 km

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with queen bed + convertible Sofa

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room with 1 queen size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Room with queen-size bed and sofa

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Superior Premium Room with Queen bed + 1 Sofa

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Executive Premium Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Suite king bed + convertible sofa

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron(...)

Our restaurants and bars

UPPER DECK RESTAURANT

Type of cuisine: Brasserie

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Lunch

06:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 70 m²

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel London Excel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

8,411 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,717 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

No suite please

TripAdvisor rating 4.0/5

esarsingh Business - 13/07/2019 TripAdvisor review

When we arrived, our check in was delayed due to suite not being ready. The staff gave a voucher for drinks from the restaurant which was appreciated. The suite was of good size. Unfortunately, the shower had see through glass walls and anyone else in the room could see the person in shower which made it very difficult for us considering the age of our children. When we raised it with the hotel, we were initially advised that there is a button to make the shower walls opaque. There was no button and the hotel receptionist could not find either. Then we were told that the shower was made just like that. This meant that all the family had to move out of the room when one member was having shower. We requested for change of suite. The receptionist told it will be done but then we never heard back from them. We managed somehow although we could not understand the pathetic planning and purpose behind the showers. The buffet breakfast was good.

Hi esarsingh, Thank you for taking your time to write a review of your experience with us at Novotel London ExCel. We are very sorry that on this occasion that you did not have a great stay with us. I will share this review with our teams to better improve the services we offer. We look forward to welcoming you back in the near future. Many Thanks, Niall McGurn Operations Manager

Consistently high standards

Customer review rating 4.4/5

Richard H. Couples - 12/07/2019 AccorHotels certified review

Stayed twice so far, have been extremely impressed with rooms and level of service, Only gripe the bar drinks are very expensive.

Dear Richard H., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

So Good!

Customer review rating 4.4/5

John C. Business - 11/07/2019 AccorHotels certified review

Faultless and next to Excel

Dear Johnmr C., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

a very pleasant and comfortable stay

Customer review rating 4.4/5

Tom Business - 11/07/2019 AccorHotels certified review

very comfortable room, appreciated including a sofa and desk for work. very much enjoyed the shower! appreciated the range of teas and coffees offered, however would have liked these to have been replaced. breakfast was excellent! definitely a highlight. also, the bath products were very nice and great to use, however these were replaced daily (often after only minimal use such as with soap) which felt needlessly wasteful - particularly in terms of plastic packaging.

Dear Tommr S., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team as we continuously improve the quality of our services. We have a program named Planet 21 where we made 21 promises to stick by to aid or growth and development in a sustainable manner, so this would be great to let our Housekeeping team know Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good but overpriced Hotel

TripAdvisor rating 4.0/5

YomexG Business - 11/07/2019 TripAdvisor review

The room was generally good but its cleaning was inadequate. The A/C not functioning well, making night sleep terrible during summer but was told they were bringing fan which was never supplied. I had to request for cleaning before the cleaner could manage to reluctantly clean the room. Overall impression is that the quality is far below the price!

Hi YomexG, Thank you very much for taking your time to write a review of your experience with us at Novotel London ExCel. We are very sorry that during your stay that our air cooling system did not function correctly for you, i will share this with our maintenance team. We hope we can welcome you back to Novotel London ExCel in the near future. Many Thanks, Niall McGurn Operations Manager
Customer review rating 4.4/5

Brigette Couples - 10/07/2019 AccorHotels certified review

The hotel was quiet, clean and the staff were friendly. It was near public transport and restaurants for eating on an evening.

Dear Jonathan B., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant
Customer review rating 4.4/5

Anonymous Business - 08/07/2019 AccorHotels certified review

Clean, comfortable room friendly and helpful staff

Dear Andrew P., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

super satisfied

Customer review rating 4.4/5

F. O. A. Families - 08/07/2019 AccorHotels certified review

nice staff, food, clean and friendly room. good safety

Dear owusu f., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Experience Assistant

Beautiful place

Customer review rating 4.4/5

Vita Families - 07/07/2019 AccorHotels certified review

Friendly staff, smooth check in. Hotel is modern very clean rooms.Love surrounding area with coffee shop , close access to train transport

Dear Vitezslava E., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant
Customer review rating 4.4/5

Sylvia S. Business - 05/07/2019 AccorHotels certified review

Excellent location for DLR and Excel. Easy check in and fast check out. Bedroom spacious. bathroom modern and high quality. However, bed not comfortable and breakfast disappointing as cooked food cold and plastick tasting. Cold food OK.

Another Good Stay

Customer review rating 4.4/5

Dominic_notts Business - 05/07/2019 AccorHotels certified review

Another good stay. Check in was efficient and friendly, room was clean and service in bar was friendly. Room rate was also very good for London.

Dear Dominic I., We very much appreciate your comments regarding another stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

Very confortable and great location

Customer review rating 4.4/5

Stephen Business - 05/07/2019 AccorHotels certified review

Good breakfast. Very confortable room. Easy access.

Dear Stephane D., We very much appreciate your comments regarding your stay at the Novotel London Excel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

Superb.

Customer review rating 4.4/5

E K. Business - 05/07/2019 AccorHotels certified review

I stayed on a discounted rate as a delegate for a two day Summit being held at ExCel. The fact I could see the Hotel from the venue was a relief and also only a short walk away. Close to London City Airport and the DLR meant easy access into central London in the evening. Room facilities much better than I expected. Lovely cool room with more than just the bed to sit on. Excellent choice of pillows! Breakfast superb.

Dear Liz K., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

Work trip away

Customer review rating 4.4/5

Loulabelle Business - 05/07/2019 AccorHotels certified review

My room was lovely and quiet even with the window open, only very minor detail was when entering the room there was a funny smell (it could have been the air con, not sure). I didnt tell the front desk as it wasnt a big issue, but you may wish to investigate this (Room 819). Overall a lovely night away for business. The restaurant food was great and a good choice for breakfast.

Dear Amymiss G., We very much appreciate your comments regarding your stay at the Novotel London Excel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sahara Mitchell Guest Relations Assistant

Good choice

Customer review rating 4.4/5

Jan B. Couples - 04/07/2019 AccorHotels certified review

We were looking for a hotel near Greenwich and were very pleased with our choice. Facilities were very good and our room (suite) well appointed. Sahara was very helpful on check in and welcoming.

The room is clean

Customer review rating 4.4/5

Anonymous Couples - 03/07/2019 AccorHotels certified review

But the stopper of the sink is broken, water goes very very slow Shower water also goes very slow

Ok -

Customer review rating 4.4/5

Anonymous Business - 03/07/2019 AccorHotels certified review

I would describe the room as basic

Relaxing

Customer review rating 4.4/5

Alison Solo - 02/07/2019 AccorHotels certified review

Nice hotel, service very good, lovely balcony looking out on the river. Accommodation tastefully decorated. Food good. Had asked at reception about booking tickets for a show last minute. Was told to go on line. Would have been nice to have a person/concierge assistant just off a flight and arriving in a different country it takes time to get your bearings.

Beyond expectations

Customer review rating 4.4/5

Gary C. Couples - 02/07/2019 AccorHotels certified review

Could not fault or stay, very polite staff and the Breakfast was superb

Customer review rating 4.4/5

Clint L. Couples - 02/07/2019 AccorHotels certified review

Has always hotel staff and rooms always and food and bar excellent will always stay at this hotel when in London

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