Novotel London Excel Hotel

I booked the room for my fiancé's birthday, I had emailed ahead to ask if anything could be put in room for this, Krista emailed me back and was so lovely when we turned up she gave out an excited squeal and gave us complimentary drinks whilst we waited for our room to be finished, we then had a chocolate brownie with happy birthday in the room! It was a fab room and was so clean!! We couldn't believe how amazing it was for the price!! We will definitely be coming again! Thank you for a fantastic stay

Had to stay at short notice, room was clean, quiet and comfortable, which was what I really needed.

Every member of staff who I met was friendly and courteous. I had a minor issue in that there was no remote for the tv in my room which was resolved within 15 minutes. The room was comfortable, spacious and clean and the breakfast was plentiful.

We came on Monday 9th April as we were attending the Sam Smith concert so thought we would stay the night as travelling far. When we arrived the parking was easy to find and we went to reception where we were greeted by the young lady who was very charming. The lady asked if we had stayed before and we explained never, she then said they were going to upgrade our room F.O.C. The lady also explained that the bar was open until 1am, where the restaurant was and also that we could order food from the bar. We went to our room on the 6th floor, room 606 and on first impressions it was very nice, clean and tidy. We then went to the window and open the curtained only to be disappointed by the view, we were looking at another building and not the river Thames. Went back downstairs and had lunch, which was very nice and then back to our room until we were leaving for the concert. After the concert we go back to the hotel and was hungry, this was at 11:30pm and we were able to order a pizza, which was exceptional! In the morning we woke up early and attended breakfast which was very nice indeed, we was not a fan of the coffee, but you cannot have it all. Once we finished breakfast we decided to leave and pay for our parking in the private which was extremely cheap when staying the night.. £16.50... bonus!

Reception staff professional, very pleasant and very helpful. Room really nice. Lovely breakfast. Would certainly stay there again.

Not the best of room designs. Very cold bathroom, with no power point even for the hairdryer ! Non smoking room, but unpleasant windowsill 'ashtray' indicated it has been used by heavy smokers. Pleasant staff. Breakfast OK, but bacon 'braised' rather than fried or grilled ?

Very good experience. Room was clean and modern. Beds were comfy and the room ticked all the boxes for our family weekend. The childrens’ entertainment area was a nice touch as were the little unicorn toys are daughters were given at check in.

Paid extra for a suite. Not great, dirty in parts. A sofa bed with springs sticking out. Told byvteception to stick another duvet on it. Not suitable for children or anyone to sleep on!

Very good and quiet hotel

we would like to thank the very nice staff in the hotel specially the lady at reception at the first day for her help in check in. We would like to make it personally but we can not see her again ! Thank you an we will come with pleasure again

It was very great experience. The staff, the breakfast, the location, the hotel atmosphere was really amazing but just a few things that could be better. It will be really nice if there could be a microwave in the room. Would be nice If there could be a toilet cleaner and a sweeper but these are just few things that could be looked into. All in all, the time spent at the hotel with family will remain in memories. Would definitely come back someday.

We've stayed for a short London break. The hotel is very close to shops and train station.

Really efficient check in and amazing room quality. Quiet yet great location for the DLR to travel to the city. Corporate look but good facilities for the children and always felt welcomed. Lovely buffet breakfast in the morning and a later check out which worked out well. Would highly recommend this hotel and will definitely return for another stay when in London

Staff were very helpful and courteous. It was a great place to return to after a long day of sightseeing in the city.

We enjoyed our three night stay here. Our request for a quiet room was fulfilled...a nice sized bedroom on the 7th floor. Staff were welcoming and helpful. The foot massagers on the main floor are a great touch...much appreciated after lots of walking in London!