Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

4.0/5 2,611 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,565 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,611 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Ran M. Business - 14/12/2018 AccorHotels certified review
« Good room, good breakfast, bad bathroom, bad service »

Bathroom is in bad condition , the cleaning lady claimed it was broken. Shower as well, not maintained, low water pressure, the facet makes a terrible loud sound when on. Invoice isn't offered under door (although "quick check out" is claimed). I had to spend a lot of time getting the invoice (going twice to the reception, two international phone calls) Especially annoying was the fact that the receptionists allowed themselves not to arrange my invoice (already late and at an inconvenience) because "they were on a shift".

Jaimie Couples - 12/12/2018 AccorHotels certified review
« Lovely hotel »

Very clean. Rooms lovely. Great customer service. Will return.

Walter L Family - 12/12/2018 TripAdvisor review

Novotel London Excel was a hidden gem for us. We are used to staying in the heart o London, namely Novotel London City South (Southwark) and Novotel Blackfriars. Truthfully, arriving at Excel is not an easy task for the faint of heart if you are carrying your suitcases. It takes aproximately 1h30 to get there from Heathrow by tube and DLR (with changes at GreenPark and Tower Gateway) and if you are traveling during peak hours... well, I think you got the picture !However, once you arrive at the site you get the feeling the whatever the trouble, it was worth it ! The hotel is wonderfully located by the docks, a few steps from Excel and Emirates cable cars, so you have connections (not very cheap) to any place in LondonThe hotel itself is new, spacious, with all kinds of amenities and a structure you rarely finds in similar hotels in London. However, the staff is not up to the task yet. Seemed to need some training on how to receive guests, make notes of specific requests so as not to "forget", and we were surprised to hear from the bartender that we had to pay for our wine the moment we bought it... even before start drinking. Usually we enjoy our drinks, order something else, linger a bit at the lobby and then pay for whatever we have purchased. Anyway, they might have though we'd run away with the bottle... We requested a late check-out right on our check-in. The lady there checked it out and said ti would be ok. Then the "supervisor" (or just someone who's been working there longer) butted in and interrupted quite rudely saying they could not guarantee a late check-out... that is, till she noticed we were staying at the suite, and realized I was a Silver Member at Le club Accor. Now she changed the tone in her voice and added: "you know what ? We'lll do that for you !"The problem was that on the day we were to leave, our cards to enter the suite stopped working at 12h... someone had forgot to inform the system about the late check-out...All considered, we would definitely go back !

Our hotel has responded to the review
Our hotel has responded to the review

Hi Walter L, Thank you very much for taking your time to write a review of your experience with us, i am delighted to read that you has a positive experience. I have also taken note of your feedback which we will share with our teams to better improve the service we offer. Many Thanks, Niall McGurn Operations Manager

Anonymous Couples - 11/12/2018 AccorHotels certified review
« Good room, excellent breakfasts, but marred by noise and cleaners! »

Room was fine. Breakfasts were great (loved the light buttery croissants and the mushrooms) BUT the last 24 hours we were there there was a repeated irritating intermittent high pitch noise - possibly someone was using the water inthe other room? Also I can’t fault the cleaners for how they cleaned the room, but they shouldn’t enter without knocking (well we didn’t hear them) twice. We had asked for a late check out at 1.30 but twice more cleaners came in to ask what time we were leaving..... The combination of noise for the last 24 hours and what felt like constant interruptions the morning of our stay felt very invasive and was not relaxing AT ALL. I don’t want to cause problems for the cleaners, but surely there should be liaison between reception and your cleaning staff?

William L. Solo - 11/12/2018 AccorHotels certified review
« Good Service by hotel staff »

Early check in and late check out

Anonymous Business - 10/12/2018 AccorHotels certified review

Thank you for the free upgrade into a suite.

Emma Solo - 10/12/2018 AccorHotels certified review
« Not the best »

Not the best of experiences. I was told my room was upgraded but when I got to my room all I had was noisy airplanes going past and the back of dull buildings. There was no view. The breakfast wasn’t the best either and one of the members of staff was quite rude and took my plate while I hadn’t finished. I didn’t argue with it being a buffet, but the food wasn’t all that good so I just left it and went back to my room. I don’t like arguing or complaining really.

Anonymous Business - 10/12/2018 AccorHotels certified review
« Everything was so convenient »

This was one of my better hotel experiences from a business perspective. The staff were very pleasant and helpful and the location to the ExCel was ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laura Thank you very much for your review, we are so glad to hear that everything was to your liking. we hope to see you again soon! Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Martin Couples - 10/12/2018 AccorHotels certified review
« S Birthday »


Dean H. Business - 10/12/2018 AccorHotels certified review
« Fantastic »

Everything was clean and accommodating, lovely room and great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dean We are so appreciative of your amazing review! Can't wait to see you next time Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Paul R. Business - 08/12/2018 AccorHotels certified review
« Curate’s Egg »

Few issues with original and replacement room but resolved. Bar meal overpriced for what it was.

Michael Families - 08/12/2018 AccorHotels certified review
« Very clean extremely pleasant and friendly staff »

Brought family down for trip to London, hotel was very clean, staff extremely pleasant and helpful. Gave my daughter's a few soft toy gifts which was a nice touch and brought a smile to their faces. Breakfast was tasty, wide selection on offer. Rooms clean and tidy as you would expect. Highly recommend if this is a location in London you are visiting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you so very much for reviewing our hotel and giving us highest score! We are so pleased to know your kids loved the soft toy! We hope to see you and your family again in near future :) Yours sincerely, Front Office Team Leader, Yulduz Simaitiene

Ibraheem Business - 07/12/2018 AccorHotels certified review
« Not good but not bad »

Room cleaner is not professional, Path room design is not suitable for family. No help was provided when I arrived (ex:bags)

Ian Business - 07/12/2018 AccorHotels certified review
« Always excellent. »

Although a large chain hotel, they always get the little things right which those of us who have to stay in hotels regularly really appreciate. A very well managed hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian H., Thank you so much for giving us the highest score! We are so very pleased to know you enjoyed your stay with us :) We hope to welcome you very soon again Yours sincerely, Front Office Team Leader Yulduz Simaitiene

Aaron Business - 07/12/2018 AccorHotels certified review
« Great short 1 night stay »

Fast and efficient check in, and great bar staff.

Anonymous Business - 07/12/2018 AccorHotels certified review
« Fast checkin, friendly staff, clean and comfy room, good food. »


Richard Couples - 05/12/2018 AccorHotels certified review
« Hotel exceeded our expectations and staff were very helpful. »

After an initial disappointment when we were told that our room had a nice view when it turned out that it did not we were offered an upgrade to a suite with a view. Naturally we were pleased with the way we were treated in response to the initial disappointment. All staff we came into contact with were very helpful and friendly.

Pete Families - 04/12/2018 AccorHotels certified review
« The Hotel is OK »

Location in respect of London City airport and being an Accor Loyalty card holder are the main reasons for choosing this Hotel. Hotel is clean and tidy, rooms are a of a fair size, staff are attentive and helpful. Overall I would recommend this hotel. However, I'm becoming less sure about the Accor Loyalty card as a benefit - Ok you travel on business perhaps but ot a social user like myself. I mamanaged to get to Gold status but recently had the card reduced to Silver (illness prevented ususal usage last year). I'm going to revert back to and the like as often better deals and benefits are obtainable.

J B. Couples - 03/12/2018 AccorHotels certified review
« One night stay to go see a concert at the O2 »

Had a lovely stay .We got upgraded to sweet which was a surprise to us,it’s was a lovely room with a lovely view whish we stayed longer.

Annoymous Business - 03/12/2018 AccorHotels certified review
« Not fair when compare with my friends! »

My friend and I have booked the same room from a different website. I booked it on the official website and he made his booking on I have got the Accor membership and I did not get any room upgrade. While my friend has got one. Except for this issue, other things were great!

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