Novotel London Excel Hotel

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The location was perfect, very close to the ExCel, waterfront and the station. The reception and lounge area were also great along with the outside terrace. The room was a let down - I thought it was very peculiar to have a toilet that did not have an area to was your hands, you had to go around the corner to the bathroom. The wash basin in my room (312) was clogged up before we arrived so water just wouldn't drain and it let out a rather odd smell. But this isn't even the bad bit. I slept on the sofa bed and it was one of the worst nights sleep that I have had - I am still feeling the next and back pain today. When I woke up in the morning (with a very sore neck) I checked to see what was wrong with the bed - it turns out the sofa bed hadn't finished being build, there were a number of wooden planks just piled on the floor under the bed meaning the bed it self had a number of missing planks - this is terrible. It shows the staff decided not to complete there job and it has left me very disappointed.

Nice staying , good service level, people well prepared and always close to meet our needs.

Really nice room, very friendly service, very comfortable.

It was perfect! Right next to the ExCel convention centre where I had an event. I am glad I chose to stay there. .

I booked a premium room at the highest rate on the day via Accor app. It turned out to be a dark, with a very small window, room with a standard size at all. I know the location so it was fine but by the riverside, I imagined there would be rooms with river view. The answer is NO. The breakfast was tasteless with few options, even the blend coffee was cold. Unless you have business to do in the area, otherwise I don't recommend this hotel.

Very good experience overall. The staff were friendly, attentive and professional. As I was attending an event and Excel. I had a great room with good facilities and a fantastic shower.

Service was second to none and nothing was too much trouble. We organised two rooms for four of us In April as it was a special occasion for our Mother. Right from the start the staff could not have done more to help us. Especially the receptionists and waiting staff of the restaurant. My Mother is unable to eat heavy meals at night and therefore has only cereal; this was no trouble to the waitress serving us on both nights. I would recommend this hotel in particular, although we have stayed in Accor hotels all over Europe, this was possibly the best yet.

Excellent all round

It was great staying at Novotel London Exxcel. Great neighborhood with easy access to Transport . Everything I needed was within reach

Upgraded room. Helpful staff. Room I originally was allocated didn't match the spec I paid for, though this was resolved professionally. Relaxing hotel by the waterfront. Custom House DLR station is closed for refurbishment though which makes it a few minutes more walk to Royal Victoria.

Great welcome from my early arrival to late checkout. Great service throughout.

I indeed, enjoyed my stay

Quiet, relaxed and good service.

close to city airport and also to the station. breakfast very nice too and the receptionist very helpful