Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

4.0/5 2,547 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Pay per view channel(s)
    • DDI - Direct Dialing In
    • Manual temperature control
    • Baby bed
    • Telephone
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 7,173 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,547 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Couples - 18/09/2018 TripAdvisor review
« RBAC NIght Out »

We like this hotel and stay there quite often, the staff are generally friendly and helpful.Its handy for trips into London etc.The only complaint that I have on this trip was that we were charged £10 for some small bottles of water in the room fridge. There wasn't any notice that we would be charged, otherwise we wouldn't have used them (we have never been charged before), not impressed by that!

Business - 17/09/2018 TripAdvisor review
« Lovely time at this great hotel »

Loved my stay at this wonderful hotel. Although the room was not available when I went to check in, the service from staff was great. I ended up in a lovely suite which was very clean and contained everything you might need (bottled water would have been a bonus). The shower was brilliant, loads of power and plenty of hot water. The bed was very comfortable. The room has great TV's and sound system. The bar is nicely laid out and has a great range of drinks. The beer was very cold which was great. The hotel is in a good location for the Excel and for travel into London (short walk to Royal Victoria DLR). I also got a great deal (booked early). All in all, very good.

Our hotel has responded to the review
Our hotel has responded to the review

Hi ewenbradley, I am very pleased to reply to your great review regarding yuor recent stay with us!!! Very glad to read that you enjoyed our lovely suite rooms, elegant and spacious. We do hope to have another occasion to welcome you back in our property. A big thank you for staying with us on behalf of the entire team of the Novotel London Excel. Kind Regards, Priscilla Yarboye

R B. Couples - 15/09/2018 AccorHotels certified review
« Nice stay but some dissapointment »

As always this is a nice hotel and the staff are generally friendly. Somewhat disappointed at being charged £10 for four small bottles of water, when there isn't any warning that you would be charged for using them. We have stayed here on numerus occasions and this is the first time that we have been charged - it would be nice to have a warning on the small fridge!

Jennifer M. Friends - 14/09/2018 AccorHotels certified review
« Fantastic Hotel »

Beautiful hotel at a great price, staff were excellent, very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms M., It is a great pleasure to respond to your review!! The entire team is very enthusiastic to know that you are satisfy with our service!! Please it will be great for us if you can share the review on https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_ExCeL-London_England.html. Thank you very much and we hope to welcome you back. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Lachelle M. Families - 14/09/2018 AccorHotels certified review
« What a difference a year makes »

Stayed for one night this time last year for a triple celebration (Husbands birthday, Sons birthday and our wedding anniversary). We were made to feel like celebrities on arrival and the room was amazing with flower petals, towel art, cake, chocolates, flowers, cuddly toys, drinks vouchers and a card signed by all the staff!! Based on that we decided to return again for the triple celebration which was even more special as it was our 20th anniversary. We booked for 4 nights.... we let the hotel know but they didn’t even recognise our events. We saw air crew booking in and being given drinks vouchers and even though we are part of the loyalty scheme also, we received nothing. So so disappointed and the service in the bar wasn’t great either. There was one member of staff trying to organize a pizza for someone and we were left standing so went elsewhere to eat. Breakfast also cold. Room and views still beautiful but really let down by customer service

Walter Families - 13/09/2018 AccorHotels certified review
« Great! »

This place is great! Breakfast could be tastier though

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, Thank you for sharing your review on this platform! We are very happy to know that you had a great stay in our property. A big thank you from the entire Novotel London Excel team for choosing to stay with us. We hope to have the pleasure to welcome you back very soon. . Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Ti… Business - 13/09/2018 AccorHotels certified review
« Would not book again! »

Awful! Arrived on the first night to be advised the bar area and restaurant would be closed due to a conference. We were directed into a conference room to eat our evening meal which wasn't really suitable to service dinner in. Myself and a colleague came back down to have a drink later on that night and was directed by reception back into the same room, when we arrived there the lady attending the tables said we couldn't sit in there without eating so was re-directed again to sit in the lobby where there was no available seating. After complaining again (and by now wandering around/explaining for over 30 minutes) we were told we were allowed to sit in the bar area as the most of the conference party had dispersed. My colleague was checked into a dirty room - She notified reception and they did change her room quickly and apologised for putting in her in a room that hadn't been cleaned. Room service didn't knock on my room door and walked straight in whilst I was getting changed in the morning and then returned twice (they did knock these times) to clean the room after I advised them I didn't need the room cleaning (Same cleaner) Breakfast was a shambles, reception were aware that breakfast was included in our booking but each day at breakfast I was told it wasn't and had to wait 10/15 minutes whilst they resolved it. After the first day I would of thought the information would of been updated to it didn't happen again. I asked a member of staff if it would be possible to have a latte at breakfast and the member of staff just kept repeating "not me" although another member of staff did sort it in the end. On a plus note the hotel itself is lovely but is hugely let down by the staff! Tiffany H.

Angie Friends - 13/09/2018 AccorHotels certified review
« Mrs Pilkington T. »

We had a lovely time at the hotel and all the staff were friendly, lovely breakfast too

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela, Thank you for sharing your review on this platform! We are very happy to know that you had a great stay in our property. A big thank you from the entire Novotel London Excel team for choosing to stay with us. We hope to have the pleasure to welcome you back very soon. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Whjc Business - 12/09/2018 AccorHotels certified review
« Very pleasant weekend stay. »

Everything was fine. Friendly and helpful staff. Nice room.

Herminio P. Couples - 12/09/2018 AccorHotels certified review
« Exactly what we were looking for »

Exactly what we needed

Chris Business - 12/09/2018 AccorHotels certified review
« Comfortable, welcoming »

Very good

Mark J. Families - 12/09/2018 AccorHotels certified review
« Had a thoroughly enjoyable weekend. »

The Novotel team looked after us from the moment we arrived and quickly acknowledged that I had a priviledge card. We live in Jersey and the purpose of our visit was to bed our 14 year old daughter in to her new school in London, which as you can imagine was a traumatic time.Again the professional and attentive way the team looked after us was much appreciated.

Sam P. Families - 12/09/2018 AccorHotels certified review
« A few little gems! »

Love this hotel, P. for our London trips... sadly same issues as previous stays - A few staff members are abrupt and unhelpful and at points rude... However some staff evidently love their jobs and they are more than happy to help Customer service is key - I know it’s my job too! The 2 girls on reception that night were fantastic! Couldn’t have done more to help - However the bar/restaurant staff weren’t interested in being helpful and were very blunt - and quite rude to my mother. Room was nice, a little tired but still lovely

Brian H. Business - 11/09/2018 AccorHotels certified review
« Clean pleasant environment to stay in »

I arrivwd late evening but had checked in on line so everything was ready for me. A cery restful sleep and a great breakfast to start the day. Staff were all very pleasant and efficient

J T. Couples - 11/09/2018 AccorHotels certified review
« Felt well looked after »

Very comfortable, staff very attentive and competent, holiday ambience excellent. Have already booked our next visit

Farzana Families - 11/09/2018 AccorHotels certified review
« Mrs »

It was very good just parking space was too tight had a little scratch on my car

Carol &. D. P. Couples - 11/09/2018 AccorHotels certified review
« The staff were very helpful and polite - excellent - thank you »

The hotel was in a good location, spotlessly clean - we will certainly be back - thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carol We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_ExCeL-London_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Anonymous Couples - 11/09/2018 AccorHotels certified review
« Incredible place to stay »

It was very welcoming from the start all the staff, and housekeeping helped me with all my needs. Felt welcome and was also such a lovely location for the price. Will definitely be booking again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_ExCeL-London_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

Anonymous Families - 11/09/2018 AccorHotels certified review
« Lovely stay »

had a lovely time with the kids during our stay

Dan Couples - 11/09/2018 AccorHotels certified review
« The room had a bath! »

The room had a bath and that's all that really needs to be said.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dan We very much appreciate your comments regarding your stay at Novotel London Excel. It is always a pleasure to receive positive feedback. It would be great if you could share your positive experience with other possible guests as well, please feel free to post a review on https://www.tripadvisor.co.uk/Hotel_Review-g186338-d291617-Reviews-Novotel_London_ExCeL-London_England.html I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Priscilla Yarboye Guest Quality and Service Agent

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