Hotel - Novotel London Excel
Novotel Hotel Novotel Hotel

Novotel London Excel Hotel

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4.0/5 2,332 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 75.05 GBP Member's rate Members’ Rate, join while you book
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • Breakfast buffet

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 15  GBP
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.Please note that the hotel's bedrooms are being refurbished. Works take place from 8.00-18.00 on weekdays and 10.00-18.00 during weekends.

  • 257 rooms
  • 100% non-smoking hotel
  • 13 rooms for people with reduced mobility
  • 172 family rooms
  • 28 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Web TV
    • Telephone
    • Pay per view channel(s)
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 5,656 reviews

Our guest reviews for Novotel London Excel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,332 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Gary P. Business - 17/11/2017
« very convienent hotel right next to London Excel ..... »

The hotels was very busy due to World Travel Mart .... the lobby was used by many parties having meeting so getting to the lifts was sometimes was not so easy .... Great addition to the Pizza Bar (which was not in use during WTM) - would be a fantastic set up for a Express Breakfast Bar - Coffee/Croissant Coffee/Muffin ... as an alternative to the very expensive breakfast, when you want just a coffee and croissant... Use the French influence of Accor... Cafe Paris .. About 10 rooms - of us went outside for breakfast ... as there is no alternative to the Buffet.

AccorHotels certified review
Oliver D. Business - 16/11/2017
« Very clean and excellent layout »

Very good. Friendly staff, room was very clean and tidy. Breakfast arrangement was excellent!

AccorHotels certified review
C S. P. Families - 16/11/2017
« Fantastic »

I did online check-in, and when I arrived at the hotel reception, the keys were ready and was in our room in no time. The room was perfect, and they even took into consideration the comments I added at the time of booking. Room was clean and we had a very pleasant stay. I'll be definitely booking with Novatel again.

AccorHotels certified review
Rachel Friends - 16/11/2017
« good »

good

AccorHotels certified review
Anonymous Couples - 16/11/2017
« Average Hotel »

Nice, clean spacious hotel lobby with a fab breakfast. Smaller than average rooms with no temperature control.

AccorHotels certified review
A M. Families - 15/11/2017
« Great Stay »

My husband, son and I stayed in a suite for our visit to the ATP Tennis at the O2 on 12/13 November. It was so comfortable having two rooms and a table to have snacks. The views are fantastic over the docks. We got back very late from the tennis and were so tired that we were late getting down to breakfast and thought that we might have been too late and have to go elsewhere but the staff couldn't have been more helpful and we were able to have a cooked breakfast and fresh fruit. My sons raves about your hash browns! We really appreciated the lady in charge who went out of her way to provide anything we wanted. We stayed here for the World Athletics in August and will definitely choose this hotel again.

AccorHotels certified review
Rebecca W. Friends - 15/11/2017
« Delightful stay »

Lovely hotel, great staff who were extremely helpful and friendly!

AccorHotels certified review
Jan T. Couples - 15/11/2017
« Clean welcoming hotel »

This is our third stay at this hotel and will use it again therefore surely this is a positve reaction as to how we have always enjoyed our stay at this hotel, we have always found the rooms to be of a high standard and the breakfast buffet exeptional

AccorHotels certified review
Anonymous Families - 15/11/2017
« Miss Jane b. »

Room was clean and well presented. Air conditioning was useless, sink was blocked and reception staff member on Sunday morning was rude.

AccorHotels certified review
Mr G. B. Couples - 15/11/2017
« a short relaxed city break »

The room was very comfortable and clean , the staff were very friendly and attentive

AccorHotels certified review
Philip G. Couples - 14/11/2017
« Clean, comfortable with pleasant staff. »

It is a clean comfortable hotel with very pleasant staff, rooms are nice clean and modern, enjoyed my stay.

AccorHotels certified review
Tony G. Couples - 14/11/2017
« Excellent »

Relaxing, comfortable, and a lovely break

AccorHotels certified review
Julia Couples - 14/11/2017
« Great place to stay! Will recommend to my friends:) »

Room was clean, gym and sauna were great. Enjoyed the stay! Staff was helphul

AccorHotels certified review
Anonymous Families - 14/11/2017
« Nice hotel »

We have stayed there3 years running and it’s always been great. The staff are helpful and the hotel is comfortable and very nice. This time though the bathrooms in both our rooms weren’t clean and we spent the first 30mins of our stay cleaning them ourselves. Other than that the stay was great.

AccorHotels certified review
A. Couples - 14/11/2017
« Lovely hotel but room far too hot »

Overall the stay was good, comfortable hotel, friendly staff but the room was far too hot and no decent way to cool it down. Window open and fan on but still very hot overnight. This meant we had broken nights sleep etc. Also it was noticed that the linen and towels looked like they were starting to yellow. These are minor issues but ones which represent the score.

AccorHotels certified review
Nicky M. Couples - 14/11/2017
« Good staff »

Lovely room, very good breakfast, very helpfull staff.

AccorHotels certified review
Mia Couples - 14/11/2017
« Amazing stay!! »

Our stay was absolutely amazing, we cannot fault it! The staff were very friendly and accommodating. I asked for a room with a view, and that’s exactly what we got. The room was extremely clean and very comfortable. We loved the bose speaker aswell! Great touch! The soundproof rooms meant we could play loud music without any complaints! The only thing I would suggest is hair conditioner because there was shampoo and shower gel bur no conditioner. Also maybe put a mirror with a chair and desk somewhere with good lighting for females to do their make up and get ready etc. Other than those minor details, the hotel is absolutely amazing. for the location it’s in, the price is super affordable. Great stay and will be back very soon!

AccorHotels certified review
Abby Couples - 14/11/2017
« Really nice stay »

Had a lovely two night stay at this hotel, staff was amazing and the rooms were perfect would definitely go back

AccorHotels certified review
Victoria H. Families - 14/11/2017
« Excellent hotel and staff, only had one issue with stay. »

I booked a suite which was lovely, good size and clean. I did have to ring to get the child’s bed and cot sorted as it is as not set up in the room when we arrived but this was done very quickly. The staff are very polite, friendly and helpful and definitely made my families stay more enjoyable . We paid for the breakfast which has a lot of choice for all ages and tastes. My only issue was in the morning ( approx 9am) the music being played in the bar/lounge area was full of swearing and being played quite loud, I had my 2 children with me . The reception area, lounge and breakfast area is all open plan so I feel that this was not appropriate as many families were walking about. If it was the evening I would understand but this was at breakfast time. Apart from that we had a fantastic time.

AccorHotels certified review
Adam Business - 13/11/2017
« I was over charged and customer service horrible »

The hotel customer service was bad, I booked two rooms same time and same date but I got charge different amount? The price was very high one room 275 and the othe room 349? The room service was not done until I complain then they fix it.

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