Novotel London Excel Hotel 4 stars

Check-in and check out very quick, hotel staff very friendly and helpful, treated as an individual.

The room was expensive and breakfast not even included. At £16.50 per head it is just a rip off.

It was general fine. Staff were good, food was too (we had dinner on Friday night). Room was too hot and air con didn't seem to work and window would only open a but that made it difficult to sleep with the London City flight path outside!

Check in was a little lengthy but in the main that was due to the amount of guests and the limited number of staff at the desk Hotel is ideally placed for events at the O2 Hotel is clean and tidy and rooms well furnished. Bit of a niggle that water in the bedrooms wasn’t complimentary £2.50 a bottle. Breakfast was also an issue as a vegetarian and what cooked food was available the temperature of it was an issue as it was barely warm.

Made very welcome, extremely friendly reception staff, nothing was to much trouble

Staff always pleasant and helpful

Whilst we enjoyed the hotel the room itself let a lot to be desired. On entering our room late afternoon we found the waste bin in the bathroom full and a large towel although folded and hung up appeared to have been used. When returning to the room that night around 11 pm we turned back the bed sheets to find the bottom sheet all crumpled, having been slept on and we had to call for staff to change the sheets. Not what one needs late at night.

Admin blunder has mixed my email with another guest’s stay

very welcoming staff, room clean, great location - didn't like the shower glass

Very statisfying

The hotel was comfortable, quite and the room was spacious and well equipped. The staff I interacted with were helpful and very pleasant. I would certainly stay again if attending another conference at the Excel centre.

Everything was satisfactory and all staff provided excellent service.

The location is perfect for Comic-Con. This Is the fourth time we have stayed at the hotel but the difference this year was that we were able to bring our 5 year old son. What makes this hotel really amazing is it’s staff and how they went out of their way to make our son’s first visit so memorable. From reception, those in the restaurant and the housekeeping team it seemed like nothing was too much trouble. You are never just another room number to them. Novotel - they are all a credit to you! Also, due to a mistake on our part, something from our room got misplaced. Although the error was ours Paul and the staff in reception went out of their way to provide a replacement. Thank you.

Great value for money and location for the o2 arena. Easy getting into central London. Only thing I didn't like was the bathroom layout, doors did not give the level of privacy I like nor did the frosted glass window from the bedroom looking into the bathroom.

Any issues were dealt with swiftly - given upgrade on second night as politely requested (and bed was broken/mattress had died!). Always use the chain for work and airport stays. Reliable. Will look for convention use for clients in future.