Hotel - ibis London Excel Docklands
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Ibis Hotel Hotel

ibis London Excel Docklands Hotel

9 Western Gateway  Royal Victoria Dock 
E16 1AB  LONDON
UNITED KINGDOM

2,011 reviews
TripAdvisor Rating Based on 2,011 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 3,312 reviews

Our guest reviews for ibis London Excel Docklands

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,011 reviews
AccorHotels certified review
David H. Solo - 16/07/2017
« Disappointing »

The room was fine. However, my booking had no been registered properly which meant I was not on the list for breakfast. The member of staff checking people in for breakfast was rude and unhelpful. When I finally arrived for breakfast, thebreakfast room was very busy with a great many table not cleared from previous guests which made it difficult to find somewhere to sit. Later, while I was havingmy breakfast, a member of staff tried to clear my table while I was getting something else from the buffet counter despite the fact that I had food and a full cup of coffee in my table! Check in staff were very good. There was a problem with my key which did not work. Presumably as it had not been set up for the correct time scale.

AccorHotels certified review
David R. Business - 15/07/2017
« Your polish staff are not pleasant as if they dont want to be there »

All was good apart from your polish workers at breakfast time its chaotic

AccorHotels certified review
Ian H. Couples - 15/07/2017
« Not as we planned or expected  »

I understand that booking online before you arrive is the way things are going but unless your service at your hotel reflects this it only causes frustration. We arrived at 1.35pm for one night half board stay. We were met in the lobby by a young lady who seems not to know what she was doing. She smelt strongly of drink she seemed a bit confused on how to get us our room passes. She told us that we would have to wait or go away for 20 minutes as we were early and the system wouldn't show any rooms available. (that's more faulty towers that a large hotel chain response). However I spoke to a nearby manager who managed us sort this out straight away. When we went for our half board meal later the young lady serving publicly asked for our meal voucher. What voucher? She then called over her line manager who went away and checked that we weren't trying it on. He said we should of been given a meal voucher when we arrived. We should of also been given a Breakfast voucher to. On the way up to our room we I asked at the front desk for a voucher and the was given a had written piece of paper (The voucher) Came down to breakfast the following morning only to be publicly told by the person booking in breakfasts that the voucher was out of date as it had yesterday date on it. Again she had to check your system to check that were weren't trying it on. So it less than 24 hours, on three separate occasions, we were made to feel belittled by your staff. If your hotels are going to run via smart phones/ipads and online booking why then have hand written paper vouchers. Will think twice about booking again

AccorHotels certified review
Martin C. Couples - 15/07/2017
« Usual high standard received again »

A pleasure to deal with friendly and helpful staff from the quick check in to the simple check out

AccorHotels certified review
Louise Business - 15/07/2017
« Good basic hotel »

Reception managed to give me the key to a room where someone was already staying which wasn't a good start. Not sure how that could have happened. After that was sorted out it was fine. View from the room was great. Room perfectly acceptable. Not a big fan of the single shampoo / body wash you have chosen, it is extremely basic and incredibly drying. I paid £75 so it was good value but if I had paid £250 I would have been cheesed off.

AccorHotels certified review
Patrick G. Couples - 15/07/2017
« Patrick Goshawk »

Dreadful room 601 , continually smelt of blocked drains , sink had been blocked with vomit from previous guests , the staff were incompetent on every level , food in Foggs was inedible and I couldn't cut into the Burger as it was vastly overlooked .The whole experience had confirmed I will never stay in an Ibis Hotel as it can't be considered as good as a Hostel

AccorHotels certified review
A. C. Couples - 15/07/2017
« I »

Good location for what we needed. The room was comfortable . Would book again for this hotel.

AccorHotels certified review
Anonymous Couples - 14/07/2017

Easy to book in and out. All facilities easy to use.

AccorHotels certified review
Cyril C. Couples - 14/07/2017

excellent hotel good standard good breakfast

AccorHotels certified review
Keenan Couples - 14/07/2017
« Excellent  »

Absolutely amazing couple of days staff was so welcoming.

AccorHotels certified review
Yuk L. Families - 13/07/2017
« Comfortable and Relax »

The shower outlet is blocked and water built up which I can only have a quick shower.

AccorHotels certified review
Ib S. Solo - 11/07/2017
« The hotel was very messy when i checked in at 15:00 »

My overall experience was not great I didn't spend the night in the hotel as I checked out at 23:00, only stayed for 8 hours , the room was too hot even with the air conditioning, my health condition does not allow me

AccorHotels certified review
Rhona Business - 11/07/2017
« Bathroom drain smelt terrible, building noise. »

Room is basic but functional. My bathroom drain smelt awful and although I asked for it to be looked into, nothing happened. There is a lot of building work nearby which started early and woke me up.

AccorHotels certified review
Susan B. Friends - 10/07/2017
« Exactly what you pay for »

Comfortable nights slight. Has everything you need. Would use again

AccorHotels certified review
Anonymous Couples - 08/07/2017
« Troubles checking in »

I arrived at noon and was told to come back at 2pm; my 'silver status' didn't give me the perk of checking in early. Ok, no problem, but why give the option 'before noon' at the online check-in? I came back at 2pm, I was told to sit and wait. In the meantime I noticed 5(!) other parties were being checked in. After 25 minutes this really got on my nerves and told them about it. Than all of a sudden my room was available from the beginning. In the end, the person checking me in (not the one who told me to sit and wait) was very friendly, apologized and gave me free breakfast. A nice gesture, that I didn't use as I don't eat breakfast. I visit this hotel quite often and it was the first time I was somewhat dissatisfied. After the check in though, everything went smoothly as always.

AccorHotels certified review
Marc S. Couples - 08/07/2017
« Mr »

It was a good stay but was dissatisfied with the attitude of one particular member of staff.

AccorHotels certified review
Traveler Business - 07/07/2017
« Not a good experience  »

Check was muddled and extremely long not as indicated in online booking. Room was far from adaqute , not clean lacked towels , no tissues in room.

AccorHotels certified review
Andy Business - 07/07/2017
« Rough and painful on the pocket »

You choose this hotel because you think you are getting value, but there is no value at all - you spend more and gain a low star experience

AccorHotels certified review
David E. Business - 07/07/2017
« An otherwise nice stay was spolied by the chaos at breakfast time »

The staff were very friendly and welcoming, the room met my needs and the view from the 8th floor room was lovely, however the hotel had been booked out to a huge group of school children which led to chaos in the elevators, a full breakfast room, nowhere to sit down, slow dining experience and it started my day full of stress instead of starting it refreshed. Based on discussions overheard in reception when I left I wasn't the only disappointed guest.

AccorHotels certified review
Anonymous Business - 07/07/2017
« Mr james shsw »

I stay at various Ibis hotels in London throughout the year. I am a gold card member so like to take advantage of the early and late check in that you offer as an advantage. Until this week I have been allowed early check in and late check out when a room is available and it has been no problem. However I was told As I had early check in I could not have late check out. Or if I had late check out it would £20 an hour. Its disapointing that previously this has never been an issue but now you are deciding to enforce this extra charge. I work nights so I am barely even in the hotel and late check out makes it a perfect arrangement when booking one night. Anyway I must say I am disapointed that you have just started to enforce this out of the blue when you did not previously. I have 2 more pre paid stays booked in july. Had I known this would be enforced I would cancel them and go to a different Ibis as the other ones are absolutely fine about having early and late check in/out

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