Hotel - ibis London Excel Docklands
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ibis London Excel Docklands Hotel

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4.0/5 2,209 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Telephone
    • Baby bed
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 4,272 reviews

Our guest reviews for ibis London Excel Docklands

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,209 reviews
AccorHotels certified review
Lydia Families - 12/06/2018
« Great as always »

Hotel was very clean. Staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYDIA P., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Albert Y. Couples - 12/06/2018
« Comfortable bed and great experience »

The stay is absolutely value for money! Bed is comfy, breakfast is great, location-wise not too far from the DLR station! I am extremely satisfied!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KA CHEONG Y., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Miss M. Families - 11/06/2018
« Great! »

The room was functional and clean. Whilst relatively basic, it had everything which we needed for our stay. The breakfast was tasty and the menu was varied. All the staff were extremely helpful, polite and friendly. Good value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIPPA M., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

TripAdvisor review
Business - 11/06/2018
« Good location but concern about room allocation and security »

On arrival I was initially assigned a room that wasn't made up/was already occupied. The member of reception staff - who was trying to function without a proper desk and by recording rooms allocated on a piece of paper - was helpful in assigning me a different room. However, for the rest of the trip I was left concerned about security - that the mistake could happen again with someone being given access to my room when I was still in it. Looking at previous reviews, this is not the first time it has happened.

AccorHotels certified review
Anonymous Solo - 10/06/2018
« Good value for the money »

I enjoyed my stay at this hotel , it was very relaxing. Checking in and out was simple and straight forward, the staff were welcoming and helpful and the rooms were of a good size. I would definitely consider staying here again.

AccorHotels certified review
Rachel S. Business - 10/06/2018
« Ok »

Food Ok, room smelt of smoke (743)

AccorHotels certified review
Chris Friends - 09/06/2018
« Very satisfied »

Check in was easy and the room was nice. No complaints.

AccorHotels certified review
Karen M. Families - 09/06/2018
« PLEASANT »

The stay was pleasant and met our needs

AccorHotels certified review
Doreen Families - 09/06/2018
« A very pleasant experience »

The staff were very helpful and polite. The room was clean but a little noisy during the night also all theTV programs did not work. The Breakfast was adequate I would have preferred a larger selection of cooked eggs and fresh fruit.

AccorHotels certified review
Craig Business - 08/06/2018

Priblems with accessing the room due to issues with locks/ cards and disturbed my noisy guests

AccorHotels certified review
Miles L. Business - 08/06/2018
« AccorHotels commit FRAUD »

My name is Miles L. on 07…. I stayed 2 weeks in a row and avoided doing this survey until the second week, such was I appaled by the experience. My first night entailed me arriving late. My room key did not work. The hotel employee insisted that I was wrong, so it got off to a bad start. Because it was lare and the employee's English was not optimal, I decided not to argue. Anyway, some manager came along and solved the problem. Being told I was wrong (as a customer) was simply inappropriate. During both weeks 1 and 2, I observed the following : 1. In both weeks and two different rooms, half the designated TV channels did not work. Moreover, the volume only went up to +25 - which is useless... 2. On half the occasions, towels were not replaced. 3. On at least one occasion, the bathroom floor was not cleaned - I dribbled a little in the morning, and it welcomed me back in the evening !! Ohh, I am Registered Blind, and even I could see the bathroom was still dirty... 4. Guidance cards stayed comfortably on the floor for a number of days 5. 3/4 of the time, there ws no staff at breakfast to check people's room numbers But I still had to pay for this utter disrespect for two weeks....

Our hotel has responded to the review
Our hotel has responded to the review

Dear MILES LYNN, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Julka (General Manager)

AccorHotels certified review
T.b. Couples - 08/06/2018
« Excellent value this time, though I have paid several significantly different prices over the years. »

Good location for the O2. Good staff throughout. Room fairly basic but everything there that's needed. Breakfast a little disappointing in items and quality, but overall I'd recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TIMOTHY BURTON, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Julka (General Manager)

AccorHotels certified review
M. Business - 07/06/2018
« MR »

Very nice hotel but parking bit expensive & Food haven't changed

AccorHotels certified review
Ellie Business - 07/06/2018
« Concerned about security »

The hotel and facilities are fine and in a good location. However I would not choose to stay there again. On check-in, I was Initially given a room that was either still occupied or hadn’t been cleaned. This was rectified by a different member of staff and I was assigned a different room. On returning to the hotel after dinner the reception staff insisted on reprogramming my access card again, so I assume there was a further issue with room access. I was left concerned that my room wasn’t secure - particularly having seen a review from another guest saying someone had accessed their room in the middle of the night having been assigned the wrong room. I couldn’t help noticing that there wasn’t a proper reception. What was clearly intended to be a mobile, electronic approach was actually staff camped out on a spare desk in a communal area, and recording allocated rooms by hand on a piece of paper as well as registering them on an electronic system.

AccorHotels certified review
E P. Couples - 06/06/2018

Nice room, comfy bed, clean, nice view, however breakfast could be improved by having a simpler cheaper option instead of buffet only, for example a sausage sandwich.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMMA P., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Mica Friends - 06/06/2018
« Extra comfy »

Staff were extremely kind and helpful Rooms were super comfy Super accomadating to comic con goers

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mica L., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Kim Friends - 06/06/2018
« Good »

Positives- Good hotel. Friendly staff. Lovely transport links. Clean rooms. Great housekeeping- fresh towels daily & beds made daily. Additional items asked for (drinking glasses & toilet roll- came straight away). Air con worked great. Negative- Airplane noises outside very loud. Loud music at night from the nearby yatch hotel. Pleasant stay just a little noisy but no issue to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIMBERLEY ARNOLD, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Dunc Couples - 06/06/2018
« Very good »

Clean hotel and very reasonable price

Our hotel has responded to the review
Our hotel has responded to the review

Dear DUNCAN M., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Mousomy Couples - 05/06/2018
« Miss »

I love stayif at ibis dockland, customer service ere is great! Clean rooms and always a pleasure to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mousomy A., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

AccorHotels certified review
Chloe Couples - 05/06/2018
« Very comfortable and cosy experience. »

It was such a comfortable and lovely quirky hotel with super friendly and helpful staff. Only things that bothered me was the noise outside and some staff who weren’t as professional or nice as they could of been. But overall it was a lovely experience and I would use for a short stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHLOE A., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It would be great if you can also share your thought on TripAdvisor using the link below: https://www.tripadvisor.co.uk/Hotel_Review-g186338-d289185-Reviews-Ibis_London_Excel_Docklands-London_England.html Sincerely, Raman Julka (General Manager)

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