Hotel - ibis London Excel Docklands
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Excel Docklands Hotel

4.0/5 2,337 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,797 reviews

Our guest reviews for ibis London Excel Docklands

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,337 reviews
Lewis W. Business - 10/12/2018 AccorHotels certified review
« Comfortable and enjoyable stay 30 minutes from central london »

Friendly staff and comfortable room. Food options were limited but plenty of restaurants nearby.

Anonymous Friends - 09/12/2018 AccorHotels certified review
« lovely »

all very good apart from the fact that the room had a distinct smell of damp and every time we used th sink in the bthroom a really nasty smell of blocked drains came out ... aart from that everything qwas lovely !

Rizwana Business - 09/12/2018 AccorHotels certified review
« Richard is literally the best!! »

I was having a VERY hard day and Richard the receptionist made my day a lot better and took very good care of me! He has a great attitude and his customer service skills are the best! I stay at ibis every week as a business customer and this experience has been the best! Thank you so much to Richard for sorting everything out for me and making me feel better!

Natalie Couples - 08/12/2018 AccorHotels certified review
« Mrs »

I booked 2 rooms . 1 twin and 1 sweet double . I checked in on line as we were going to the o2 and knew we would arrive quite late . Got to the hotel my key wasn’t waiting for me as promised and my double room had been given to somebody else and we were left with 2 twin rooms !!! Complete waste of time checking in on line and my room was booked and paid for months in advance. When I questioned the man at check in him simply said it didn’t really matter because my husband and I were only staying 1 night and gave us a voucher for a free drink !!!

Terry E. Friends - 08/12/2018 AccorHotels certified review
« Smelly room »

Sadly the room had a dreadful smell of bad drains. We did report it on leaving the hotel

J H. Solo - 07/12/2018 AccorHotels certified review
« Pleasant »

Efficient service and good stay

Mark J. Business - 06/12/2018 AccorHotels certified review
« Mr »

We had a pleaseant stay although the bar was under pressure one evening due to a large conference staying at the Hotel and one member of staff who had not long joined the Hotel. 10- 15 minute wait time for 2 x drinks. Not a game changer but hopefully useful feedback.

Jamie Business - 06/12/2018 AccorHotels certified review
« It was ok »

It was ok and quite easy to find. It was also handy for the exhibition centre. I thought the breakfast was a little disappointing. There was little fruit and the ham/bacon was mainly fat. I would have liked to have seen some muesli.

Vicky O. Couples - 05/12/2018 AccorHotels certified review
« Perfect »

From start to finish a great experience. Keep up the good work.

Morten Business - 03/12/2018 AccorHotels certified review
« Quite good, but som disadvantages... »

Had a lot of noise during the night... And to be honest the restaurants meals/ food was disappointing. Very kind staff though. :-)

Christian E. Business - 03/12/2018 AccorHotels certified review
« Convenient location and no nonsense »

First room smelled of sewage so I was immediately given another one. Second room (620) was nice. I was a bit disappointed by the choice of television channels, only some domestic options were available.

Steve Solo - 02/12/2018 AccorHotels certified review
« Nice Hotel, friendly people »

The hotel is very well situated for the O2 and Excel. It is only a 2min walk from the DLR and 5min walk from the United emirates cable car. The rooms are clean and modern. The staff are very friendly and will do everything they can to help.

Riku N. Business - 01/12/2018 AccorHotels certified review
« Business Unit Manager »

Location was great as the hotel is next to Excel. Rooms are quite ok, but the bathroom is little tight like in smaller sea cruise boats. The air in the room was pretty bad/used in the morning, maybe I should have adjusted AC. Checkin and payment was smooth, but I never received the receipt of my payment even it was supposed to be sent me via email.

Anon Solo - 29/11/2018 AccorHotels certified review
« Good value and convenient for the O2 »

Quite adequate for a short visit.

Mike Couples - 29/11/2018 AccorHotels certified review
« Really very good »

Hotel was better than expected, the rooms must have been recently refurbished. We arrived earlier than expected and this was no problem for the people at check in, they swiftly checked us in and got us away to our room. There was an odd smell in the room but we opened the window and it was gone when we returned. Overall a very good experience

Ian D. Business - 28/11/2018 AccorHotels certified review
« Very poor menu and pillows too hard to sleep on »

Lovely staff, but the evening menu is dreadful. There is nothing that looks appetising at all. My bed pillows were so solid I could not sleep, they were liking placing my face on a hard surface so it woke me constantly with pain

Anonymous Couples - 27/11/2018 AccorHotels certified review

Very good, staff very friendly and welcoming and an ideal location for our trip to the o2

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHERINE, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

William P. Couples - 26/11/2018 AccorHotels certified review
« So much to see. »

Enjoyed my stay very much. Short walk to the Emirates cable car for the 02, lots of eateries around and about and the hotel bar open till late.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILLIAM, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Chris G. Couples - 25/11/2018 AccorHotels certified review
« Nice but a bit noisy »

Nice room, very clean. Helpful staff in reception but the cleaning staff were really noisy in the corridors in the morning when we were trying to sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER G., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eduardo Perez Front Office Manager

Couples - 25/11/2018 TripAdvisor review
« Short Get away to watch tennis »

Staff was very friendly, modern hotel, comfortable bed, conveniently located close to the O2. One drawback is washroom a little small and closet located away from the main door, seamed a bot odd, yet room is very functional.

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