Hotel - ibis London Excel Docklands
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Excel Docklands Hotel

4.0/5 2,288 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI at the hotel
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
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Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Telephone
    • Direct dial telephone
    • Baby bed
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 4,650 reviews

Our guest reviews for ibis London Excel Docklands

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,288 reviews
b_r_lilly Couples - 13/10/2018 TripAdvisor review
« Short Break »

The hotel staff are very polite and professional and endeavour to ensure that your stay is as enjoyable as possible. The hotel is also in an excellentlocation for easy access to to major tourist attractions.

Brian L. Couples - 12/10/2018 AccorHotels certified review
« Great Weekend »

The hotel staff are very pleasant and helpful and try to ensure that your stay is enjoyable. The hotel is also in an excellent location for easy access to all popular tourist attractions.

Brett Business - 12/10/2018 AccorHotels certified review
« Clean and comfortable »

Generally very good. However two points: 1) Breakfast should always be included for all nights of stay, including the check-out day. 2) The phone app/payment/check-in/check-out system used by staff may require further assessment. I was alleged to have paid with two cards, as two card receipts were received by email, however one of the cards was attributable to another customer! (The billing was correct for my card). I will be writing directly to the hotel regarding this matter, as it may constitute a breach in GDPR, or be evidence that a breach could occur.

Sezer D. Solo - 11/10/2018 AccorHotels certified review
« Mr Sezer D. »

Thanks to Nikolay. Amazing place and people!

Anonymous Business - 11/10/2018 AccorHotels certified review
« Pleasant »

Quick, efficient, check in. Helpful breakfast staff, supplying porridge and vegetarian sausages. Unfortunately the sausages were cold and very greasy. Might I recommend the option of a meat substitute e.g. quorn, that does not absorb as much fat. The room was clean and ample for my needs.

Anonymous Business - 11/10/2018 AccorHotels certified review
« Convinient and clean »

It was a nice stay

Miss O. Couples - 09/10/2018 AccorHotels certified review
« Very Nice »

After being let down last minute by another booking we were delighted that Ibis was able to accommodate us . We were pleasantly surprised at the comfort and would certainly use again

Lb Families - 08/10/2018 AccorHotels certified review
« Just what you need for a short break »

Hotel was bright, fresh and clean. Staff were very welcoming and helpful. Good nights sleep. Perfect!

Tony C. Couples - 07/10/2018 AccorHotels certified review
« great location and comfortable stay »

Friendly helpful staff helped us have a great short stay near the o2. Good breakfast to start the day !

A. R. Families - 07/10/2018 AccorHotels certified review
« Was lied to. Requested an interconnecting room for 2 daughters -12 years old and not given one, despite calling the hotel twice in advance to confirm. »

Absolutely terrible. We arrived around 7pm and were dashing off quickly taking the 12 year old girls to see Kylie at the 02. I requested an interconnecting room on the booking. I know this can’t be guaranteed, so I called the hotel after the booking to say if there isn’t an interconnecting room, I will need to cancel. The lady Christina said there was and she added it onto the system. I called again 24 hours previously and Christina said it was a bit tricky requesting a double and 2 singles, so I said the priority is an interconnecting room and we don’t mind single or double beds. She said that makes it a lot easier and said we had an interconnecting room booked. We arrived and the room wasn’t interconnecting, so I ended up sleeping on the floor. The hotel staff did not empathise at all and they ugly we were making a fuss. I wonder how they would feel if it were their daughters.

Anonymous Couples - 05/10/2018 AccorHotels certified review
« Very quiet, nice location »

Staff very friendly and helpful. I like the docklands location - it's a bit different to the usual. Room was clean and warm.

Peter Couples - 04/10/2018 AccorHotels certified review

A modern convenient hotel with a good breakfast. Took a while to check-in as no-one was available.

Jonathan T. Solo - 03/10/2018 AccorHotels certified review
« Fantastic hotel, great staff and Unique location. »

Great stay at the Excel Docklands Hotel. Fantastic staff on arrival who dealt with my booking request for the room and got it sorted quickly, especially with the early check-in. Great comfy room overlooking the excel marina and very well maintained. Will definitely return to this hotel. My favourite in London.

Katie Friends - 03/10/2018 AccorHotels certified review
« Great location for the 02 »

Everything was fine! Room was comfortable, location was great, staff were friendly

Rmc Families - 03/10/2018 AccorHotels certified review
« Not bad for a budget hotel »

The check-in/arrival process was nothing short of shambolic. Not having a traditional manned reception desk definitely lets the Hotel down. A couple of (seemingly inexperienced) staff wandering around with mobile phones and a laptop makes the hotel seem more like a backpackers hostel than a proper hotel. There was a queue of people waiting to be checked-in and when the member of staff who had been dealing with people in front of me finished with them he turned to his laptop and completely ignored me which is highly rude. Eventually I was dealt with by someone on their smart phone who I'm afraid didn't seem to have a clue what was going on. You may want to force all your customers to check-in online to cut down on your staffing costs but the result is a very exasperating first impression of the hotel. When finally I did get to my room the accommodation was absolutely fine. Basic but clean and comfortable so I had no complaints on that score what so ever.

Brian K. Couples - 03/10/2018 AccorHotels certified review
« Great value for money »

Staff were friendly and helpful, the bathroom in our room could have been cleaner, disappointed that the restaurant was not serving a full menu, the room and bed was very comfortable.

Anonymous Business - 03/10/2018 AccorHotels certified review
« I am happy to tick boxes. I will not write essays. »

I am happy to tick boxes. I will not write essays.

Mike Couples - 02/10/2018 AccorHotels certified review
« Value for money »

We stayed at Ibis Excel Docklands for 2 nights as a leisure break . We had a good time . The accomodation was defo value for money . Rooms clean, staff friendly. Good for a short stay.

Dean Couples - 02/10/2018 AccorHotels certified review
« Poor Customer Service »

The room and hotel were fine, shame I can’t say the same about some of the staff. Arrived back in the evening and waited at the bar to be served, 10 minutes later went looking for someone to be told they were counting money and wait, refused to and someone else served me but insisted it was card payments only, 3 members of public extremely drun and one asleep snoring on a couch, no attempt to get rid of him, then sat on a table by the entrance and the automatic door remained closed after 11pm for security but people trying to get in couldn’t as their room cards didn’t work, I let them in as I knew them and was promptly told off, tried to explain but berated in front of other guests, he came back 15 minutes later to tell me the room cards were being refurbished and the new ones didn’t work, really? I tried to tell the fool that earlier, this place is a joke and I will never stay here again, i’ll go next door to Novotel which is 10 times better and part of the same group

One O. T. B. H. W. H. S. I. Couples - 02/10/2018 AccorHotels certified review
« Out standing staff »

What a great hotel and the staff are amazing they go out of there way to help you this is the third stay at this hotel and it keeps getting better

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