ibis London Excel Docklands Hotel 3 stars

TripAdvisor rating 4.0/5 2,426 reviews
ibis London Excel Docklands
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+ 11 Services
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Room 1

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Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • On-site parking for all hotel guests

  • 2 minutes walk to ExCeL Convention Centre and Emirates Cable Car for access to the O2 Arena

  • 4 stops on Docklands Light Railway to London City Airport - 15 min

  • Fogg's Restaurant and 24 hour snacks available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB
london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Contact email

Check-in from 14h00

Check out up to 12h00

  • By Bus Routes :   147/325

  • By subway :   JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION :   DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION :   DLR ROYAL VICTORIA

  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOGG'S

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,310 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,426 reviews

2 night stay

Customer review rating 4.2/5

Anonymous Couples - 08/09/2019 AccorHotels review

Booking in easy, hotel spotless, room basic but got everything you need,

A wonderful stay, great price and food

Customer review rating 4.2/5

Anonymous Families - 07/09/2019 AccorHotels review

A delightful and comfortable room, clean with delightful decor.

Perfect Stay

TripAdvisor rating 4.0/5

Ian L Business - 06/09/2019 TripAdvisor review

Check inn was very quick and efficient. The room clean and all in working order. All very good until I woke up to find no electricity in the room. All fixed in 10 minutes. Excellent service and a perfect stay.

Another goos stay here

Customer review rating 4.2/5

Ian L. Business - 05/09/2019 AccorHotels review

Just an excellent stay. Lost the electric supply to the room and it was all resolved in under 10 minutes. Good service.

Dear IAN L., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our maintenance team try their best for make your stay comfortable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Sincerely,

Great Location and friendly staff

Customer review rating 4.2/5

Kevin Couples - 03/09/2019 AccorHotels review

Really enjoyed our stay, everything was great and the staff were friendly and helpful.

Dear KEVIN D., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte, Front Office Team Leader

Friendly staff, room ok, food ok

Customer review rating 4.2/5

Dave Solo - 02/09/2019 AccorHotels review

Second time I’ve stayed here and no real complaints. Staff friendly and welcoming. Food ok. Car parking can be an issue. Toilet flush kept getting stuck.

Dear DAVE H., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay. For the car parking, it can be sometimes full due to events at Excel. If you need any help for your next stay, don't hesitate to come to us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Sincerely,

Excellent Stay!

Customer review rating 4.2/5

Danny W. Business - 02/09/2019 AccorHotels review

Had to book last minute, friendy helpful staff, lovely hotel, excellent free wifi!

Dear DANNY RYAN W., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. Thank you for taking the time to give your feedback on your stay with us. We are happy to hear you enjoy your stay and our services! We're always on the way to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Charlotte, Front Office Team Leader Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very pleasant

Customer review rating 4.2/5

Nicola, H. Couples - 02/09/2019 AccorHotels review

From arrival to departure it was a great experience quick check in, comfortable room and a great selection for breakfast, very pleasant staff would definitely stay again

Dear NICOLA M., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Don't hesitate to contact us for your next visit, it will be as pleasant as the previous one. Sincerely, Charlotte, Front Office Team Leader Charlotte, Front Office Team Leader

Perfect place to stay for a concert

Customer review rating 4.2/5

Mary G. M. Solo - 29/08/2019 AccorHotels review

It was the best place to stay for a concert. Just 1 cable car away from the O2

Fine

Customer review rating 4.2/5

Julie R. Families - 29/08/2019 AccorHotels review

It was fine. Staff great. Shame about the distance back from O2 if staying for an event. Bed not amazing. Plastic airplane bathroom made it feel cheap.

Customer review rating 4.2/5

Anna Friends - 28/08/2019 AccorHotels review

It was a nice hotel to stay in and the staffs were very friendly on the day of the arrival

Lovely hotel and excellent customer service

Customer review rating 4.2/5

Wayne Couples - 28/08/2019 AccorHotels review

We are greeted with smiling and welcoming faces. Nothing was too much for them. I also asked for restaurants nearby and I was offer 2 within close approximately. Our room was modern and the view stunning. It was my partners 40th and the staff said happy birthday and offered us a drink on the house. We also had a slice of cake in our room and a beautiful card. Very touching and I can't recommend the hotel enough. The breakfast was ok, only scrambled egg (no fried).

Concert stay

Customer review rating 4.2/5

Mark G. Families - 28/08/2019 AccorHotels review

Would have been a 10 if iron and ironing boumard was in room Trailed from 4th floor to reception then trailed 2 floors there and back with a pile of ironing. Other than that, room fine, bathroom was compact but well laid out. Plenty hangers for clothes. Location for O2 fab! Didn’t eat/drink so can’t comment on that. Staff very friendly.

Great Stay

Customer review rating 4.2/5

Vernon S. Couples - 28/08/2019 AccorHotels review

This was a great stay and great staff at the hotel made it even better. Very good breakfast as well. Thanks to everyone at The Ibis we will definitely be staying again.

good, easy, chill

Customer review rating 4.2/5

Anonymous Couples - 27/08/2019 AccorHotels review

nice, well done room. Very relaxed and chill atmosphere, nothing fancy. It felt like a hostel but fancier. This is the only thing, would be nice to have a slight bit more hotel feeling instead of fancy hostel. Room was great.

Not good this time

Customer review rating 4.2/5

Ps Business - 26/08/2019 AccorHotels review

I am a frequent stayer at ibis london excel as i own two business within 5 minutes of the hotel. I am a gold member with ibis. This stay i was given room 243 when they already knew there was a problem with it and maintenance team had not fixed it. When i had a shower in the morning the shower drain was blocked and the whole bathroom floor quickly filled up with an inch or more of water. I could not complete my shower. Very slowly water drained eventually. I was charged £149 for that one night stay. Given that i was not even provided with basic shower facilities it was a rip off. Very disappointing.

Budget,basic but clean.

Customer review rating 4.2/5

Pjbarnez Couples - 25/08/2019 AccorHotels review

Okay But did not stand out in anyway.

Dear Paul, Thank you for taking the time to tell us about your experience at the ibis London Excel Docklands. I am sorry to hear your experience did not exceed your expectations. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maria | Front Office Team Leader

Quite good

Customer review rating 4.2/5

Sue B. Solo - 25/08/2019 AccorHotels review

Extremely helpful staff. Downside: The hotel entrance is very difficult for a first timer to find, coming from the excel overground station. Your large roof sign is on the opposite side to the entrance, misleading and tiring lugging heavy cases! Breakfast too expensive.

Dear Susan, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially in regards to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve. We also value your comments on our entrance and the breakfast, we will use it as further reference to assure an even better service. Sincerely, Maria | Front Office Team Leader

Great value

Customer review rating 4.2/5

Jenny C. Families - 25/08/2019 AccorHotels review

As usual it was quick and easy to check in, great clean rooms and friendly efficient staff.

Dear Jenny, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially about our team. I will share your comments with them. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maria | Front Office Team Leader

Decent

Customer review rating 4.2/5

Brittany Families - 23/08/2019 AccorHotels review

Was fine. Staff were friendly, check-in was easy. However the room smelled slightly when first checking in and not enough towels left in the bathroom, there wasn’t a call list with hotel numbers left in the room, but fine otherwise.

Dear Brittany, We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback, especially in regards to our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve. We also value your comments on our facilities and the room, we will use it as further reference to assure an even better service. Sincerely, Maria | Front Office Team Leader
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