Hotel - ibis London Excel Docklands
Ibis Hotel Hotel Ibis Hotel Hotel

ibis London Excel Docklands Hotel

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4.0/5 2,111 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Breakfast at ibis
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
  • Parking
    • Public outdoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Catering

  • Breakfast at ibis
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

  • 278 rooms
  • 100% non-smoking hotel
  • 15 rooms for people with reduced mobility
  • Extra bed in room for child
  • Crib on request
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Telephone
    • Crib on request
    • Shower
    • Toilets
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

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4.2/5 AccorHotels Rating Based on 3,811 reviews

Our guest reviews for ibis London Excel Docklands

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 2,111 reviews
AccorHotels certified review
Brian Business - 06/12/2017

Overall a pleasant stay , we did find an unpleasant smell in the room on arrival with our windows being left wide open. Also we were awoke in the early hours with someone on our floor seemingly having a party in their room .

AccorHotels certified review
Jenny A. C. C. Couples - 06/12/2017
« Great service from the Ibis »

Greeted as soon as we entered and booked in very speedily. The service was very good the room was very clean.

AccorHotels certified review
Bradley S. Couples - 05/12/2017
« Mr bradley S. »

Absolutely brilliant, service was fantastic and very welcoming would recommend anybody to go and stay the night here, I will be returning back to this hotel on my next trip to London. Thank you again.

AccorHotels certified review
Karen Couples - 05/12/2017
« Over night stay »

We found the hotel very clean with extremely helpful and friendly staff , it is in a great location and we would definitely stay here again

AccorHotels certified review
Rob Families - 04/12/2017
« Rob »

Excellent service, happy and helpful staff, a comfortable bed in an adequate room

AccorHotels certified review
Andy E. Friends - 04/12/2017
« Staff were friendly and accommodating. »

It was only an overnight stay but the front desk staff were very helpful and Peter you AGM (I think) was also very helpful and friendly.

AccorHotels certified review
David Business - 04/12/2017
« Inconsistent »

Not got given my gold member benefits because I booked with a crew code. What really ennoys me is that it only happened twice out of the many times I stayed in the property and I ever only had this problem there. Very inconsistent

AccorHotels certified review
Debbie G. Families - 04/12/2017

Our stay Was amazing, hotel very clean and modern, friendly staff, best breakfast I've ever had in a hotel. Would defiantly recommend. Thanks for having us.

AccorHotels certified review
Anonymous Business - 02/12/2017
« Generally as expected apart from 3am evacuation for fire alarm. »

The fire alarm event exposed weeknesses in procedures. Some guests assembled in lobby immediately, some stayed in room until noise from repeated alarms got too much. One guest used the lift! After approx 30 mins everyone was asked to go to assembly point. Appeared pointless as no attempt to take roll call. Very cold for some guests! Chaotic !

AccorHotels certified review
Nath D. Couples - 02/12/2017
« Excellent »

The room was lovely and quiet and dark which is how I sleep best. Definitely stay again specially on the 8th floor.

AccorHotels certified review
William F. Business - 02/12/2017
« Excellent as usual »

The staff are most helpful and welcoming

AccorHotels certified review
Anonymous Solo - 30/11/2017
« dr »

overall it was good.Room was a bit cold eve with heating on

TripAdvisor review
Couples - 30/11/2017
« One night stay »

Had to wait 20 minutes to check in, as there was no staff on reception. When eventually being checked in, we were told we had a room on the 3rd floor; however when we said we didn’t require breakfast! The reception manager said ‘ in that case I will move to to the 6th floor” why was we moved because we did not want breakfast? The room we got was not great (room 618) it feels like we were downgraded for not wanting breakfast

AccorHotels certified review
Esther Business - 28/11/2017
« A pleasant stay Ina friendly hotel »

I checked into the Ibis Excel using my acor app .My room had all that I needed although slightly basic. Staff were very pleasant in the bar and on check out The Hotel is extremely convenient for the Excel building and easy to access by tube

AccorHotels certified review
Jaycee Couples - 28/11/2017
« Disappointing, expected & deserved better! »

We could hardly get indoors for people trying to book in. It was bedlam! Whoever thought it was more ‘hip’ to have a wandering booking in system instead of a desk, needs help! The lifts are useless! Everyone was confused on how they worked, but only one out of three did work properly! We had to queue every time for far too long for a lift. I can’t use the stairs, I am disabled. Breakfast was cold, plates cold, even the beans that had just been freshly added. Only one towel each, where are we expected to dry our hands after using the toilet. We asked for xtra towels, we were given three! All horribly stained, we kept them under the sink! If you used the tap there was a disgusting smell coming from the plug hole, made me heave! Not at all happy! Before you ask, no we didn’t report it, 1)We didn’t want anyone in our room as there was no safe. 2) it was so difficult to get to anyone, either because there were queues or no one about. We will never ever use that hotel again!

AccorHotels certified review
Louise Couples - 28/11/2017
« ideal for travelling to the center of London and sight seeing »

The Hotel was extremley clean and tidy, staff were very pleasant from check in to departure. The Breakfast buffet was very good with a good range of choices. The tea and coffee making facilities were topped up every morning. However, The evening meal menu was a lot to be desired as was the sub standard quality of the food. My husband and I had traveled for 3 hours and decided to eat in the hotel. Unfortunatly, there was a lack of choice. From the weak menu, we ordered a Thai chicken curry, naan bread and rice to say it was a disappointment was an understatement. Firstly, the kitchen staff came out and said there was no Naan Bread but we could have a bread roll, that was not an issue as we were so hungry at this point. They then appeared and said we have found a box so you can have Naan now. The meal finally appeared looking very grey in colour, luke warm (obviously from a microwave and not heated up properly) and not the least bit apatising. The first bit was truly disgusting we still cannot decide if the meat was chicken as it was brown and stringy with no flavour. We fetched the manager politely and complained, he did not comment but took one look at the so called curry and took it away, he offered us the menu but we did not order again as we both felt very sick by what had been served up in a restaurant. The whole weekend was a birthday treat for my husbands 50th, to start the weekend off with food not fit for consumption was upsetting as we have stayed at an Ibis a few times and have never been presented with food of this nature and this may have an impact on where we stay in the future. But saying this, the evening manager was very helpful in taking it away. If nothing comes of this complaint, please send somebody to the restaurant so people do not experience the meal we had to face, not to mention the embarrasment of sending it back.

AccorHotels certified review
Mr C. Couples - 28/11/2017
« Mr c »

7am fire alarm lasted long enough to get out of room then stopped. Shower holder fell off wall landed on wife's foot. Chunks missing from bathroom flooring.

AccorHotels certified review
Paula L. Business - 27/11/2017
« Such comfortable beds, and the best chick pea curry ever. »

Comfortable

AccorHotels certified review
Mrs L. E. Families - 27/11/2017
« Good value, great service. »

Really helpful member of female staff on phone at hotel who assigned 2 great rooms for me & my family. She even came out to greet me when the check-in staff member checked the rooms with her first before checking us in. That was a nice, personal service and the rooms were great. Lovely breakfast, friendly member of male front desk staff who joked with us about the early morning fire alarm. Staff in the restaurant for breakfast really friendly and helpful, showed us to a table and cleared it for us when we were struggling to find one. I’d recommend the hotel and would stay again. Thank you.

AccorHotels certified review
Mr. L. F. Friends - 27/11/2017
« Lovely stay, looked after very well. »

Great, nothing was too much trouble.

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