ibis London Excel Docklands Hotel 3 stars

TripAdvisor rating 4.0/5 2,404 reviews
ibis London Excel Docklands
See on a map
+ 11 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Close to Excel Exhibition Centre, O2 Arena and Canary Wharf

  • On-site parking for all hotel guests

  • 2 minutes walk to ExCeL Convention Centre and Emirates Cable Car for access to the O2 Arena

  • 4 stops on Docklands Light Railway to London City Airport - 15 min

  • Fogg's Restaurant and 24 hour snacks available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis London Excel Docklands

9 Western Gateway
Royal Victoria Dock
E16 1AB
london
united kingdom

Tel: +442070552300

Fax: (+44)207/0552310

Contact email

Check-in from 14h00

Check out up to 12h00

  • By Bus Routes :   147/325

  • By subway :   JUBILEE LINE CANNING TOWN

  • CUSTOM HOUSE STATION :   DLR CUSTOM HOUSE

  • ROYAL VICTORIA STATION :   DLR ROYAL VICTORIA

  • By plane

    LONDON CITY AIRPORT At 3.7km / 2.3 miles

  • By plane

    LONDON GATWICK At 49.89km / 31 miles

  • By plane

    LONDON HEATHROW At 35.4km / 22 miles

  • By train

    LONDRES WATERLOO At 11.26km / 7 miles

  • By train

    WATERLOO At 11.26km / 7 miles

GPS :51.50756, 0.026393

Currently, close to our hotel

Greenwich+Docklands International Festival

From 21/06/2019 to 07/07/2019

At 3.8 km

London Diamond League, athletics

From 20/07/2019 to 21/07/2019

At 4.8 km

One year One, New designers

From 27/06/2019 to 06/07/2019

At 9.7 km

Cricket World Cup

From 30/05/2019 to 14/07/2019

At 10 km

Masterpiece London 2019

From 27/06/2019 to 03/07/2019

At 13 km

Notting Hill Carnival

From 25/08/2019 to 26/08/2019

At 16 km

100% Design London

From 18/09/2019 to 21/09/2019

At 16 km

The London Chocolate Show

From 13/10/2019 to 15/10/2019

At 16 km

The Championships Wimbledon, tennis

From 01/07/2019 to 14/07/2019

At 17 km

Hampton Court Palace Flower Show

From 02/07/2019 to 07/07/2019

At 28 km

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Brand New : Double SweetRoom by ibis

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: River side, Park view, Garden side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Twin room with 2 beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: River side, Park view, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Dinner

06:00 - 10:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOGG'S

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis London Excel Docklands

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

5,169 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,404 reviews

Bad breakfast experience, expensive room

Customer review rating 4.2/5

Guido Business - 13/06/2019 AccorHotels certified review

Breakfast: the staff is unfriendly probably because the breakfast area is so crowded and dark and small that staff is also stressed. The quality of the breakfast itself was mediocre. The room was OK but not worth the GBP200 + price tag.

Customer review rating 4.2/5

Bree Friends - 12/06/2019 AccorHotels certified review

Very good clean hotel. Staff excellent especially marie/Maria Great customer service Plus the young blonde girl behind the bar,who although could have had some help as it was very busy. Still served with a smile and professionally

Mrs Glenda E.

Customer review rating 4.2/5

Glenda Families - 11/06/2019 AccorHotels certified review

The reception team were excellent and went the extra mile -- and then another.

Alright for a night

Customer review rating 4.2/5

P. Business - 11/06/2019 AccorHotels certified review

The room was pretty clean, however the bathroom could have been a little bit cleaner.

Comfortable stay during the conference

Customer review rating 4.2/5

E. Business - 11/06/2019 AccorHotels certified review

Comfortable stay, simple, clean room, surprisingly spaceous for London. Internet worked well. Breakfast is good, but the staff did not seem prepared to handle such large numbers of people, though no serious challenges.

Good Hotel

Customer review rating 4.2/5

Graham Business - 11/06/2019 AccorHotels certified review

Hotel is very comfortable, in a good area and close to transport links.

Good reasonable nights sleep

Customer review rating 4.2/5

H. Business - 11/06/2019 AccorHotels certified review

Stayed one night during a conference at ExCel. Like the informal and friendly check-in no queue as i was not in peak arrival or leaving times. Not sure how this type of check-in works when things are busy but my experience was fine.

Nice hotel, over priced for room size

Customer review rating 4.2/5

Muse Friends - 10/06/2019 AccorHotels certified review

Nice stay, no problems. Not keen on the 'plastic pod' plonked in rooms for bathroom

no more and no less than expected for the price paid

Customer review rating 4.2/5

Mark J. Couples - 10/06/2019 AccorHotels certified review

Fine

Just right for our quick trip to London

Customer review rating 4.2/5

Carol S. Families - 10/06/2019 AccorHotels certified review

Easy to find, efficient staff, clean and comfortable room

A balance between good and bad

Customer review rating 4.2/5

Graham Couples - 10/06/2019 AccorHotels certified review

Room fine, clean, towels changed daily but room was cold. This was somewhat rectified after our complaint with an electric heater. Hotel clean, but very cold in public area. Staff very friendly and helpful. Our overall judgement was downgraded because any food that had to be cooked was of poor quality and worse, cold. There seems to be no high level management in charge able to rectify this issue and spoils the impression of the hotel. On checkout we had to remind the staff that we had made a complaint about the evening meal on Friday BUT no one had followed this up with us. However, a manager did assess the situation as we were checking out and eventually we received a refund. This pleased us BUT should not have been necessary.

It was fine

Customer review rating 4.2/5

Anonymous Business - 09/06/2019 AccorHotels certified review

Fine

Good night of sleep

Customer review rating 4.2/5

Jt Business - 09/06/2019 AccorHotels certified review

Friendly staff, clean room good bed and reasonable breakfast

Small but compact

Customer review rating 4.2/5

M B. Couples - 07/06/2019 AccorHotels certified review

One of the smallest rooms I have ever stayed in but had everything you needed were there The bed was extremely comfortable Could of done with a bath towel and a hand towel

Poor

Customer review rating 4.2/5

H Business - 06/06/2019 AccorHotels certified review

Extremely expensive at 351 GBP. Very noisy room with a lot of people running on the corridor throughout the night. No continental plug in in room to charge electrical devices. Felt like being in a youth hostel. Not acceptable value for money, in any way!

Dear Hugo, Thanks for your time sharing your feedback regarding your recent stay at ibis. I am sorry to read that your stay did not meet your expectations. Please allow me to express my sincerest apologies for the inconvenience, specially with the noise coming from the corridors. Please note that we are lending universal adapters complementary to every guest upon request. Do not hesitate to let us know next time and our team will be delighted to lend you as many as you need We are hoping to welcome you in further occasion an been able to provide you a hassle-free stay. Kind regards, Eduardo Perez Front Office Manager

Reasonably priced (for London), basic, but comfortable hotel.

Customer review rating 4.2/5

Sally Couples - 04/06/2019 AccorHotels certified review

Good value for London. Nice location for our planned activity - concert in the Olympic park. Good breakfast. Pleasant staff.

Dear SALLY T., Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands. We are over the moon to see that your stay was perfect. Rest assured that I would share this comments with the team so that they will feel proud of the good job. We are looking forward to welcoming you again soon to make your stay even better. Please help us with your feedback clicking on the following link on TripAdvisor https://tinyurl.com/ibis-excel Kind regards. Eduardo Perez Front Office Manager

Nicest staff ever , so helpful and polite

Customer review rating 4.2/5

Anonymous Friends - 04/06/2019 AccorHotels certified review

From the moment I walked through the door I was made to feel welcome and the staff could not do enough for me , they were excellent ❤️❤️

Dear MARK L., Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands. Wow! We are over the moon to see that your stay was perfect. Rest assured that I will share this comments with the team so that they will feel proud of the good job. You are actually our best ambassador! We are looking forward to welcoming you again soon to make your stay even better. Please help us with your feedback clicking on the following link on TripAdvisor https://tinyurl.com/ibis-excel Kind regards. Eduardo Perez Front Office Manager

Good

Customer review rating 4.2/5

Jack Friends - 03/06/2019 AccorHotels certified review

Good room, lovely staff.

Dear JACK J., Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands. We much appreciate your comments and we are glad to hear that you enjoyed your stay with us. We are looking forward to welcoming you soon in your future visit to London. Kind regards. Eduardo Perez Front Office Manager

perfect

Customer review rating 4.2/5

Thomas W. Couples - 03/06/2019 AccorHotels certified review

Relaxing. Friendly staff. Room was clean just the right size.Breakfast was worth the money.Would go there again especially if I am going to the Excel.

Dear T w., Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands. We are over the moon to see that your stay was perfect. Rest assured that I will share this comments with the team so that they will feel proud of the good job. We are looking forward to welcoming you again soon to make your stay even better. Please help us with your feedback clicking on the following link on TripAdvisor https://tinyurl.com/ibis-excel Kind regards. Eduardo Perez Front Office Manager
Customer review rating 4.2/5

Yhy Solo - 03/06/2019 AccorHotels certified review

Check in a nightmare as there was a large group. Similarly with the restaurant. If the hotel deals predominantly with tour groups, consider a separate check in desk for non group tour guests. Staff helpful with recommending alternative eating arrangements

Dear YUA HAW Y., Thanks for your time to give us your feedback regarding your recent stay at ibis Excel London Docklands. We much appreciate your comments and we are glad to hear that you enjoyed your stay with us. We are also considering your feedback regarding the check in when groups are coming. This is helpful for us to organise future group arrivals. We are looking forward to welcoming you soon in your future visit to London. Kind regards. Eduardo Perez Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london