Hotel - Mercure Bergamo Centro Palazzo Dolci
Mercure Hotel Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

4.0/5 1,339 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From 72.00 EUR Non member rate
From 72.00 EUR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 92 rooms
  • 83 non-smoking rooms
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 985 reviews

Our guest reviews for Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,339 reviews
Daphna A. Couples - 13/02/2019 AccorHotels certified review
« Excellent »

Very good and mostly satisfied

Frank Couples - 10/02/2019 AccorHotels certified review
« Overally a nice stay, but :) »

As one night stay, We were satisfied. From arrival to departure, staff was friendly and profesional, We could check in already at 12am, which We really apriciated. We were suprised by breakfast, which was really good. Hotel itself is very nice with best location within train station and city center, close to all restaurants and shops. Only thing, which could be improved, is room. Overall, room is very nice, spacious, with all amenities you may need, bed is comfortable. But bathroom could be more cleaned, especially bath itself and nearby corners. Also, bed tables were covered with quite a lot of dust.

Friends getaway - 10/02/2019 TripAdvisor review
« Really like this place. »

Great location, nice rooms, friendly staff, good breakfast.The hotel is in a very good location. The train station is nearby and bus stop to the airport is only few minutes away. Very easy to move around.My 5th time here. Love this place!

Business - 10/02/2019 TripAdvisor review
« City hotel »

Great city hotel, situated close to the city center and all transport links, easy walks to the main city center shopping areas, some really good restaurant within easy walking distance of the hotel, really well situated hotel

Claudio Couples - 04/02/2019 AccorHotels certified review
« Everything went great »

Good room, very good breakfast and very kind personnel. Nothing more to say.

Cvetand Couples - 31/01/2019 AccorHotels certified review
« Nice hotel, excellent location »

Everything was super! I stayed 2 nights and did not have any problems. Hotel is located in the city center - 5 min walking distance from the central station, Wi-Fi was working good, rooms are well equipped and big enough. Excellent stay, definitely will stay again in this hotel when I am in Bergamo.

Peter Business - 31/01/2019 AccorHotels certified review

Hotel is quite tired in general and no slippers in the room

John Couples - 15/01/2019 AccorHotels certified review
« Sewerage smell on return to room every night »

I stopped in 402 and every night we returned to room after eating in bergamo we were met with a smell of effluent Mentioned to staff but wasn’t worth moving rooms as only there for short break. Staff in breakfast were good. Food was amazing. Just a shame about smell in room. Wish we could have moved

Shimshon N. Couples - 05/01/2019 AccorHotels certified review
« Bad hotel »

Very bad hotel.

Jackie R. Couples - 31/12/2018 AccorHotels certified review
« Happy stay. »

Very satisfied ,we were looked after very well.Receptionist advice very good.

Maya Families - 18/12/2018 AccorHotels certified review

We stayed at the hotel for 2 nights. The hotel's location is perfect if you want to experience citta bassa by foot, and it's also not so far from the funicular to citta alta (about 15 min walk). The hotel is well equipped, had everything we needed for our stay. Breakfast was good. The receptionist who welcomed us wasn't very nice or patient and it was a little unpleasant for us, but overall staff was very friendly (except this one). We left the hotel in the middle of the night and got "breakfast boxes". I would recommend to improve the food in those breakfast boxes, maybe to put a sandwich or something other than cookies and crackers that will satiet. I would totally come back if in Bergamo again.

Michael C. Families - 12/12/2018 AccorHotels certified review
« Father, daughter weekend »

I only have good words for the hotel, it's location, comfort and staff all of the highest quality and would very much recomend it

Jima Business - 12/12/2018 AccorHotels certified review
« Very nice hotel, friendly people, rooms are really good and well kitted out & nice restaurant room. »

Overall a very good experience. No flexibility on check in time despite prior request however this is not unusual on a Sunday in a tourist town I guess. I will be back. No real bar area that I could find.

Don P. Business - 11/12/2018 AccorHotels certified review
« Nice hotel but ... »

I booked a quiet room and was located behind the elevator. It is not nice that customer's wishes are not respected. I like the hotel so far, the rooms are spacy and nicely decorated. What I missed are the standard gadgets on the room. I know that they are available at the reception but I do not want to collect them there, I do want them on the room.

Anonymous Business - 30/11/2018 AccorHotels certified review
« very comfortable »

Very helpful staff. Unloading of the luggage the only negative point.

Simona Couples - 22/11/2018 AccorHotels certified review
« Great hotel on the great location and great service »

We came late. Receptionist was very kind and friendly and he literally took us to the room.We stayed in the new part of the hotel.The room was great,everything was new.The breakfast was delicious. The location of the hotel was also very good,near to bus station and in the centre of Cita Bassa.We enjoyed in our stay and we will definitely come back.

Anonymous Couples - 21/11/2018 AccorHotels certified review
« Convenient location, though not a real four-star experience »

The hotel is conveniently located, the staff members are kind and breakfast is OK. On the other hand the room is very dark and the hotel does not really present a four-star equivalent standard. The room is rather small and dark, the bar was closed on a Saturday night ("the bartender got a day off"). Though on the bright side the room had a balcony with a nice view of the old town.

Vladimir R. Couples - 21/11/2018 AccorHotels certified review
« Comfortable and friendly »

Clean comfortable rooms + very attentive staff

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Comfortable bed, dark room, chaotic breakfast room »

Arrived early at 11 a.m.Asked receptionist if there was a possibility of a room that was ready.I showed her my antibiotics as I felt quite ill and needed to rest.I waited until 12.30 before asking again after seeing her let a few other groups check in early despite my need to lie down.Disappointed with this level of "service"! Breakfast room ran out of cutlery by 9.25 a.m both mornings. Tables were full of dirty table ware and it took staff forever to clear tables even though the restaurant wasn't full. We travel a lot and this was the dirtiest breakfast room we have encountered. Certainly unlike any other 4star Mercure in which we have stayed.

Anonymous Business - 06/11/2018 AccorHotels certified review
« Sublime service »

Great service, friendly staff and clean quiet rooms. Definitely one of the best places to stay in Bergamo.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From 72.00 EUR Non member rate
From 72.00 EUR Member's rate Members’ Rate, join while you book
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates