Mercure Bergamo Centro Palazzo Dolci 4 stars

TripAdvisor rating 4.0/5 1,384 reviews
Mercure Bergamo Centro Palazzo Dolci
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Hotel extras

Free WIFI throughout The 4-star Mercure Bergamo Palazzo Dolci. Accademia bar is the perfect setting for business drinks, open 7 days a week and offering Bergamo specialties. The bus station, with direct connections to Orio al Serio airport, is close by.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100

Tel: +39035227411

Fax: (+39)035/218008

Contact email

Check-in from 14h00

Check out up to 12h00



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5.8km / 3.6 miles - Shuttle paying

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 Single beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed

  • Max. number of persons: ‌2
  • Area: From 16
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: ‌1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars


Photo non contractuelle / Strictly non binding

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.


  • Mon
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Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,111 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,384 reviews

A quiet and well-serviced hotel close to bus/rail links.

Customer review rating 4.3/5

David B. Couples - 06/06/2019 AccorHotels certified review

Very good - excellent breakfasts with cheerful and helpful staff; clean room and bedding with fresh towels; quiet location with effective blocking of traffic noise and early morning sunlight. We will return.

In need of Refurbishment

TripAdvisor rating 4.0/5

106elkem Friends getaway - 28/05/2019 TripAdvisor review

The lobby hasn't changed for years and years. When will this hotel get a refresh to bring deco level to real Mercure standard? Friendly staff at reception. On a Friday eve the bar opened only at 7PM, when we left already for dinner. No chance to have a drink.


Customer review rating 4.3/5

Anonymous Couples - 27/05/2019 AccorHotels certified review

The room and bathroom were good size. Unexpected workmen’s noise early in the morning, mold in the bathtub and dirty carpets detracted significantly

room did not meet expectations

Customer review rating 4.3/5

Olga Couples - 27/05/2019 AccorHotels certified review

we were settled on the 4th floor under a roof with very low ceilings, without any view of the city or a normal large window, the room is very dark and not pleasant (408). This was the beginning of our romantic holiday. the room didn’t meet the expectations of the hotel оf 4 * Fortunately, a few days later we returned to the same state hotel and were given a room on the second floor, pleasant and bright. The hotel did not look loaded. I do not understand why a few days earlier we could not provide a pleasant room to stay

As always an enjoyable holiday

Customer review rating 4.3/5

Keith A. B. S. Couples - 25/05/2019 AccorHotels certified review

We have been holiday with you for several years. Good location comfortable beds large rooms. Reception staff very friendly and pleasant especially Andreas. Look forward to returning next year if not before

Worst Accor experience to date

Customer review rating 4.3/5

Faye Friends - 16/05/2019 AccorHotels certified review

The experience was disappointing from the first moment when we were not given assistance unloading our luggage from the car, to room keys that did not work on both rooms, no phone in the room, ironing board located in a stair well, airconditioning not working, luggage not being moved when room was changed as advised.

Customer review rating 4.3/5

Anonymous Couples - 11/05/2019 AccorHotels certified review

- very friendly Madam during check-in - dark room - very poor breakfast - smiling team during breakfast

Great staff and most helpful

Customer review rating 4.3/5

Paul Couples - 06/05/2019 AccorHotels certified review

Great staff and most helpful. Easy access

My Favorite Hotel in Bergamo

Customer review rating 4.3/5

Elena Solo - 05/05/2019 AccorHotels certified review

Wonderful location, nice and helpful personnel and great rooms (I recommend the Privilege rooms)

Quite satisfied

Customer review rating 4.3/5

Joseph M. Couples - 03/05/2019 AccorHotels certified review

Very comfortable hotel! Good breakfast.

The rooms were very blue

Customer review rating 4.3/5

David L. Business - 30/04/2019 AccorHotels certified review

Overall good but cleanliness and unusual smells gave a lower than average score. The reception staff were good. There was no bar facility and we were not give the option of additional points on my accor account.

Good, but some room for improvement.

Customer review rating 4.3/5

Sascha Couples - 25/04/2019 AccorHotels certified review

Reception was super friendly and helpful. Breakfast room staff (especially head of - Brenda?) not. Scrambled eggs ran out 45minutes before breakfast closing on Easter Monday and no chance to get them refilled. Unfriendly staff and especially the lead didn’t make us “feel welcome” as the Accor Slogan says. And of course no eggs or appologies. Disappointing.

Room has not meet my expectation

Customer review rating 4.3/5

Jesscy Y. Business - 22/04/2019 AccorHotels certified review

I used to choose Accor hotels during my business or leisure travel but this time is really did not meet my expectation. My preferences was indicated clearly but the room given was a smoking room with dusty and disgusting smell surrounded therefore i couldn't sleep at well on that night. However, The hotel did not notify me about this during my check in. When I request to change my room, all rooms was occupied and i force to wait to the next day. The housekeeping did not perform well, tissue was not replenishing, face and hand towel did not change too. I am really disappointed with this stay.


Customer review rating 4.3/5

Anonymous Business - 21/04/2019 AccorHotels certified review

Overall the hotel was nice. My room was not ready when I checked in and it was difficult to find the room numbers on the door threshold. (Please dont try to change an established norm, it only makes the guest feel stupid.

Great front desk staff, good breakfast, but run down rooms.

Customer review rating 4.3/5

Anonymous Couples - 14/04/2019 AccorHotels certified review

My first room was banged up and had dirty countertops and stained chairs. The front desk quickly responded with a new room, which was significantly better. They are enthusiastically doing the best they can. The breakfast service was nice.

Outstanding service, excellent customer care

Customer review rating 4.3/5

Kenny M. Couples - 03/04/2019 AccorHotels certified review

All of the staff are very friendly and professional but, in particular, Manuele, Deborah and our attentive friend Franco. We had a minor issue on arrival that we required assistance with, Deborah and Manuele couldn't have been more helpful and resolved the problem with consummate ease. We love Bergamo and regularly stay at this hotel. It is comfortable, offers a varied breakfast and is central for all transport requirements. We don't drive therefore this is important not only for the breathtaking surrounding area, but also for trips to Milan and the beautiful lakes. Over the years we have had only positive experiences and happy memories staying at this hotel. A significant reason for this is the consistency of high quality, warm and engaging staff. The current stars are continuing this admirable tradition. Long may it continue.

Quality hotel in the centre of town

TripAdvisor rating 4.0/5

jmgglg Solo travel - 03/04/2019 TripAdvisor review

Situated close to the bus and rail station, with the shops and funicular station nearby, this hotel is very convenient for the traveller and visitor. The rooms are spacious and well appointed and very comfortable too. The bed especially was very nice and a good sleep was had. Breakfast is a good selection, available on the Mezzanine level overlooking the lobby.

Excellent service

Customer review rating 4.3/5

Jan S. Solo - 01/04/2019 AccorHotels certified review

I had a lovely stay at Mercure Bergamo. The location was great and the staff were really helpful.

Comfortable bed, good soundproofing on a busy corner.

Customer review rating 4.3/5

Mrs J. M. K. T. Couples - 30/03/2019 AccorHotels certified review

see above + reception staff helpful if overworked, we often had to queue for attention. Reception area needs a coat of paint.

OK but not great

Customer review rating 4.3/5

Morag B. Couples - 29/03/2019 AccorHotels certified review

Hotel room was tired and in need of renovation. Stayed in a privilege room and not particularly nice room at all. Not clean into corners and it was a dark room. nothing arrived. We have no right to expect it but as it was my husbands 50th birthday and despite offer to do their "best" to provide a small gesture nothing was provided at all. The room we stayed in was no where as bright looking as the one shown in the website. We were also given only one robe and had to ask twice for a second one - hat had us thinking we were put into a single occupancy room but we cant be sure. Having stayed in many Accor hotels all over the world this was a disappointing hotel. Staff pleasant enough and breakfasts fine but the rooms and lack of marking of my husbands birthday was not ideal.

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