Mercure Bergamo Centro Palazzo Dolci 4 stars

TripAdvisor rating 4.0/5 1,434 reviews
Mercure Bergamo Centro Palazzo Dolci
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Hotel extras

Free WIFI throughout The 4-star Mercure Bergamo Palazzo Dolci. Accademia bar is the perfect setting for business drinks, open 7 days a week and offering Bergamo specialties. The bus station, with direct connections to Orio al Serio airport, is close by.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • ORIO AL SERIOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100
24121
bergamo
italy

Tel: +39035227411

Fax: (+39)035/218008

Contact email

Check-in from 14h00

Check out up to 12h00

  • ATB :   1 AIRPORT STAZIONE TRENI BERGAMO

  • CITTA' ALTA :   1 CITTA'ALTA STAZIONE TRENI BERGAMO

  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5.8km / 3.6 miles - Shuttle paying

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 16
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

BAR L'ACCADEMIA

Photo non contractuelle / Strictly non binding

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,298 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,434 reviews

Nice and cozy hotel stay in Bergamo

TripAdvisor rating 4.0/5

fabiocasallanovo Family - 08/11/2019 TripAdvisor review

A comfortable and well located hotel. It is within a walking distance from the train station. If you arrive by plain at the BGY airport, the city center is near. You can also take a bus (line 1) in front of the airport, which take you to the Central Train Station. From there, the hotel is a 5 min walk. There are good restaurants in the vicinity. The breakfast area is not huge, but I was possible to find a place without waiting. The rooms have a decent size and are very comfortable.

Friendly Service

Customer review rating 4.3/5

Rickp Business - 07/11/2019 Confirmed reviews AccorHotels

Hotel is easy to find. Rooms are comfortable. The staff was excellent - friendly and helpful.

Broken glass on bathroom floor

Customer review rating 4.3/5

Tomas Couples - 07/11/2019 Confirmed reviews AccorHotels

Dear hotel, we had 3 pieces of broken glass in the bathroom. Luckily we didn't step on it and not get cut. I wrapped up to toilet paper and put it into bin. So, please send greeting to the housekeeping. I think, I don't need to write down more.

Reality is different from pictures on website

Customer review rating 4.3/5

Leandro H. Families - 03/11/2019 Confirmed reviews AccorHotels

Pictures in the web don’t represent reality. Reception crew were not polite. Rooms smell bad and the blue walls are discusting. The carpet dirty. It was a bad experience for a Mercure staying befause we always expect to have a standart from this brand. There was no towel in the bathroom. Hair dryer so old and weak. Hallways very dirt and the walls scratched.

Poor

Customer review rating 4.3/5

Ma… Couples - 29/10/2019 Confirmed reviews AccorHotels

We had to move rooms twice before we got a room that was fine. Room 317 smelt awful Room 310 the bed was broken Room 113 the room was fine. The front desk staff were very helpful, but the state of the two rooms we did not stay in were awful. I have pictoral evidence. The final room we did stay in was OK - but needed a lot of TLC.

Super hotel in a good location

Customer review rating 4.3/5

H R. Couples - 29/10/2019 Confirmed reviews AccorHotels

Lovely room and bathroom which was spotlessly clean. The staff were helpful and courteous and the breakfast was good

Great staff

Customer review rating 4.3/5

Michelle Families - 24/10/2019 Confirmed reviews AccorHotels

Desk staff very friendly and helpful, remembered my room number in a full hotel! Breakfast good, staff friendly.

Mr F. austin

Customer review rating 4.3/5

F. Couples - 24/10/2019 Confirmed reviews AccorHotels

Our first impression at any hotel begins with reception and the staff . I'm very sorry to say the staff at your front desk where very rude and most unhelpful . They seems to be put out by our mere presence there . I thought it may be just us but I witnessed this behaviour to other guests too. I've stayed in your sister hotel in Edinburgh and the staff where quite the opposite of the staff in Bergamo . I would not recommend this hotel to anyone and who never stay there again . Also our room safe was broken and the maintenance guy came to fix it couldn't fix it but failed to return to fix it . Also the maintenance guys was also the waiter in the breakfast room .

Converted service rooms tailored for hotel rooms

Customer review rating 4.3/5

Anonymous Families - 22/10/2019 Confirmed reviews AccorHotels

I do not understand why after you have accommodated me in a converted service rooms tailored for hotel rooms you want my opinion about the hotel.

Converted service rooms tailored for hotel rooms

TripAdvisor rating 4.0/5

geopass Family - 22/10/2019 TripAdvisor review

I do not understand why after you have accommodated me in a converted service rooms tailored for hotel rooms you want my opinion about the hotel. Не разбирам защо след като ме настанихте в преустроени сервизни помещения, пригодени за хотелски стаи, искате мнението ми за хотела.

Dear Guest, The time you took to review your experience in our Hotel is very appreciated. We have a high regard for our guests, we want to offer an impeccable service, therefore we sincerely apologize if your expectations have been deceived. We assure you that for your next visit we will do everything is in our possibilities to conquer again your trust and improve your experience. Sincerely, The Management

Great hotel and staff, very likeable.

Customer review rating 4.3/5

Tristan Friends - 20/10/2019 Confirmed reviews AccorHotels

The staff are really helpful, always offering help, particularly with taxis and restaurant bookings.

Nice place.

TripAdvisor rating 4.0/5

Trip315521 Family - 13/10/2019 TripAdvisor review

The hotel is clean and comfortable. The staff was professional and polite. Well located, we could move easily to most places of interest in the city. It is a good hotel to stay in Bergamo. I would stay there again.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

Comfortable and Welcoming

Customer review rating 4.3/5

Maria O. Solo - 09/10/2019 Confirmed reviews AccorHotels

This was my 3rd stay at Mercure Bergamo. Nice hotel with lovely staff and spacious, comfortable rooms.

Perfect as usual

Customer review rating 4.3/5

Adrian Business - 05/10/2019 Confirmed reviews AccorHotels

Just a quick stop over, everything was perfect as usual

Wonderful location rooms comfortable but could use update

Customer review rating 4.3/5

Linda L. Friends - 29/09/2019 Confirmed reviews AccorHotels

We really enjoyed our trip to Bergamo. The hotel is in s perfect location for walking to all the sights and good restaurants within the same block. Bathrooms are large but I was worried about slipping in the shower as it was not slip resistant on bottom. The room was comfortable w lots of counter space. I do think it is a bit worn and could use an update. Drapes were stained. Bed was comfortable. I would stay there again. Desk personnel helpful

Bergamo Short Break

Customer review rating 4.3/5

Allan F. U. Couples - 27/09/2019 Confirmed reviews AccorHotels

Comfortable and clean hotel located close to the railway station. Ideal location for exploration by train but difficult parking for guests with a car. Room was a good size, as was the bathroom but the view from the windows was blocked by the tiles on the roof eaves so slightly disappointing. The breakfast was good regarding the food but less so with the coffee, which was only lukewarm at best. Staff were friendly and helpful, WIFI in rooms was reliable.

Pleasant

Customer review rating 4.3/5

Andrew H. Couples - 26/09/2019 Confirmed reviews AccorHotels

One night of comfort and relaxation

Customer review rating 4.3/5

Anonymous Business - 24/09/2019 Confirmed reviews AccorHotels

Trouble checking in with a confirmed reservation and the carpeting in the hallways is horribly stained.

Very nice. Was not impressed with the breakfast. Everything else good

Customer review rating 4.3/5

Anonymous Couples - 11/09/2019 Confirmed reviews AccorHotels

Breakfast not good hard to get plates cups etc. I thought you need more staff to cope with the numbers. Overall we enjoyed our 3 day stay and the room was excellent.

unsatisfying

Customer review rating 4.3/5

Edward R. Business - 24/08/2019 Confirmed reviews AccorHotels

money was taken from my account as soon as I booked despite the fact that the accor website stated NO MONEY WOULD BE DEDUCTED and payment would be taken at the hotel. I paid cash at the hotel and I am still waiting for the money to be returned to my card. The hotel staff did not seem to grasp the website conditions ,even when explained in simple terms. The internet did not work. After trying to contact reception for ten minutes, i came down to the desk and waited another 10 minutes at the empty desk. After shouting somebody looked from the breakfast room and then ducked away. after more shouting, the receptionist came down from the breakfast room and told me how rude I was. She told me she was saving a young baby, and who was more important, the baby or Me. anyone could have entered the hotel while the desk was unattended. I would like the money back in my account and next time for the hotel not to act upon payment until the time promised on the website.

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