Mercure Bergamo Centro Palazzo Dolci 4 stars

TripAdvisor rating 4.0/5 1,361 reviews
Mercure Bergamo Centro Palazzo Dolci
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Hotel extras

Free WIFI throughout The 4-star Mercure Bergamo Palazzo Dolci. Accademia bar is the perfect setting for business drinks, open 7 days a week and offering Bergamo specialties. The bus station, with direct connections to Orio al Serio airport, is close by.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking Nearby
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100

Tel: +39035227411

Fax: (+39)035/218008

Contact email

Check-in from 14h00

Check out up to 12h00



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5.8km / 3.6 miles - Shuttle paying

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 Single beds

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with double bed

  • Max. number of persons: x2
  • Area: From 16
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: x2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars


Photo non contractuelle / Strictly non binding

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,051 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,361 reviews

Great front desk staff, good breakfast, but run down rooms.

Customer review rating 4.3/5

Anonymous Couples - 14/04/2019 AccorHotels certified review

My first room was banged up and had dirty countertops and stained chairs. The front desk quickly responded with a new room, which was significantly better. They are enthusiastically doing the best they can. The breakfast service was nice.

Outstanding service, excellent customer care

Customer review rating 4.3/5

Kenny M. Couples - 03/04/2019 AccorHotels certified review

All of the staff are very friendly and professional but, in particular, Manuele, Deborah and our attentive friend Franco. We had a minor issue on arrival that we required assistance with, Deborah and Manuele couldn't have been more helpful and resolved the problem with consummate ease. We love Bergamo and regularly stay at this hotel. It is comfortable, offers a varied breakfast and is central for all transport requirements. We don't drive therefore this is important not only for the breathtaking surrounding area, but also for trips to Milan and the beautiful lakes. Over the years we have had only positive experiences and happy memories staying at this hotel. A significant reason for this is the consistency of high quality, warm and engaging staff. The current stars are continuing this admirable tradition. Long may it continue.

Quality hotel in the centre of town

TripAdvisor rating 4.0/5

jmgglg Solo travel - 03/04/2019 TripAdvisor review

Situated close to the bus and rail station, with the shops and funicular station nearby, this hotel is very convenient for the traveller and visitor. The rooms are spacious and well appointed and very comfortable too. The bed especially was very nice and a good sleep was had. Breakfast is a good selection, available on the Mezzanine level overlooking the lobby.

Excellent service

Customer review rating 4.3/5

Jan S. Solo - 01/04/2019 AccorHotels certified review

I had a lovely stay at Mercure Bergamo. The location was great and the staff were really helpful.

Comfortable bed, good soundproofing on a busy corner.

Customer review rating 4.3/5

Mrs J. M. K. T. Couples - 30/03/2019 AccorHotels certified review

see above + reception staff helpful if overworked, we often had to queue for attention. Reception area needs a coat of paint.

OK but not great

Customer review rating 4.3/5

Morag B. Couples - 29/03/2019 AccorHotels certified review

Hotel room was tired and in need of renovation. Stayed in a privilege room and not particularly nice room at all. Not clean into corners and it was a dark room. nothing arrived. We have no right to expect it but as it was my husbands 50th birthday and despite offer to do their "best" to provide a small gesture nothing was provided at all. The room we stayed in was no where as bright looking as the one shown in the website. We were also given only one robe and had to ask twice for a second one - hat had us thinking we were put into a single occupancy room but we cant be sure. Having stayed in many Accor hotels all over the world this was a disappointing hotel. Staff pleasant enough and breakfasts fine but the rooms and lack of marking of my husbands birthday was not ideal.

It was very nice stay

Customer review rating 4.3/5

Hana Couples - 27/03/2019 AccorHotels certified review

The staff was very helpful and professional, that's why I will go back to Mercure hotels again and again. Thank you !

Gateway to Bergamo

Customer review rating 4.3/5

Sabine Couples - 20/03/2019 AccorHotels certified review

Friendly and easy place to start exploring Bergamo

Expected more out of Mercure

Customer review rating 4.3/5

Chris Solo - 17/03/2019 AccorHotels certified review

Hotel was fine enough and functional, just needs an upgrade, didn't make me feel like I was staying at Mercure and would have easily thought it was a brand or two down due to the condition of the hotel. Front desk should also not just give a standard answer to guests but individualize, I stopped by to ask if I could have late checkout, immediate answer "no we are fully booked not possible". I said okay I'm a platinium member though, can you at least have a look? I don't always expect late checkout to be possible but at least consider the guest and level of guest before responding. In the end I did get late check out so thank you.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, General Manager Mercure Bergamo Centro Palazzo Dolci

good location

Customer review rating 4.3/5

Ss Couples - 12/03/2019 AccorHotels certified review

Good location, quiet and clean room

Friendly conveniently located hotel

Customer review rating 4.3/5

Gill B. Business - 26/02/2019 AccorHotels certified review

Staff were efficient and friendly. Room seemed dated and rather poor lighting for working. Bed was very comfortable and bedding of good quality. Nice to have a kettle for tea making. Note: hotel does not have a restaurant.

Great Experience

Customer review rating 4.3/5

Pedro O. Couples - 25/02/2019 AccorHotels certified review

We had a great experience at Mercure Bergamo Centro Palazzo Dolci. The hotel is right in one of the main avenues and has great access to a lot of different places. The breakfast was great, with a variety of foods and drinks; and the breakfast zone was comfortable, open and nice. The room was nice and big. Overall, it's a great place to stay when in Bergamo.

I had an extremely satisfied staying

Customer review rating 4.3/5

P. A. Friends - 21/02/2019 AccorHotels certified review

Smiling Check in and fast too. Very comfortable bed. Very good variety in breakfast. Polite stuff. I had a great time in your city and your hotel

Great hotel to stay in when in Bergamo

Customer review rating 4.3/5

D. F. Friends - 18/02/2019 AccorHotels certified review

Location is very central, easy to get to and to navigate around town. Staff very cordial and helpful. Room was comfortable with all the facilities we expected Breakfast was varied and of good quality


Customer review rating 4.3/5

Daphna A. Couples - 13/02/2019 AccorHotels certified review

Very good and mostly satisfied

Overally a nice stay, but :)

Customer review rating 4.3/5

Frank Couples - 10/02/2019 AccorHotels certified review

As one night stay, We were satisfied. From arrival to departure, staff was friendly and profesional, We could check in already at 12am, which We really apriciated. We were suprised by breakfast, which was really good. Hotel itself is very nice with best location within train station and city center, close to all restaurants and shops. Only thing, which could be improved, is room. Overall, room is very nice, spacious, with all amenities you may need, bed is comfortable. But bathroom could be more cleaned, especially bath itself and nearby corners. Also, bed tables were covered with quite a lot of dust.

Really like this place.

TripAdvisor rating 4.0/5

Escape12162781298 Friends getaway - 10/02/2019 TripAdvisor review

Great location, nice rooms, friendly staff, good breakfast.The hotel is in a very good location. The train station is nearby and bus stop to the airport is only few minutes away. Very easy to move around.My 5th time here. Love this place!

City hotel

TripAdvisor rating 4.0/5

J2119QYjeffb Business - 10/02/2019 TripAdvisor review

Great city hotel, situated close to the city center and all transport links, easy walks to the main city center shopping areas, some really good restaurant within easy walking distance of the hotel, really well situated hotel

Everything went great

Customer review rating 4.3/5

Claudio Couples - 04/02/2019 AccorHotels certified review

Good room, very good breakfast and very kind personnel. Nothing more to say.

Nice hotel, excellent location

Customer review rating 4.3/5

Cvetand Couples - 31/01/2019 AccorHotels certified review

Everything was super! I stayed 2 nights and did not have any problems. Hotel is located in the city center - 5 min walking distance from the central station, Wi-Fi was working good, rooms are well equipped and big enough. Excellent stay, definitely will stay again in this hotel when I am in Bergamo.

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