Hotel - Mercure Bergamo Centro Palazzo Dolci
Mercure Hotel Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

4.0/5 1,305 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • ORIO AL SERIO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 92 rooms
  • 83 non-smoking rooms
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating 860 reviews

Our guest reviews for Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,305 reviews
Anonymous Couples - 11/11/2018 AccorHotels certified review
« Comfortable bed, dark room, chaotic breakfast room »

Arrived early at 11 a.m.Asked receptionist if there was a possibility of a room that was ready.I showed her my antibiotics as I felt quite ill and needed to rest.I waited until 12.30 before asking again after seeing her let a few other groups check in early despite my need to lie down.Disappointed with this level of "service"! Breakfast room ran out of cutlery by 9.25 a.m both mornings. Tables were full of dirty table ware and it took staff forever to clear tables even though the restaurant wasn't full. We travel a lot and this was the dirtiest breakfast room we have encountered. Certainly unlike any other 4star Mercure in which we have stayed.

Anonymous Business - 06/11/2018 AccorHotels certified review
« Sublime service »

Great service, friendly staff and clean quiet rooms. Definitely one of the best places to stay in Bergamo.

Christopher N. Business - 31/10/2018 AccorHotels certified review
« Comfortable room in great location »

This was my second time at the Palazzo Dolci in Bergamo. I had a very comfortable room on the first floor, and enjoyed an excellent night's sleep. The hotel is well located, and was a short walk from where I was working. The weather while I was in Bergamo was remarkable for October: nearly 30 degrees!

B L. Couples - 26/10/2018 AccorHotels certified review
« Enjoyable and friendly front desk staff »

We were given a nice room which was much appreciated, great breakfast buffet, and the receptionist was very friendly and helpful, the only negative was that there did not seem to be any extra pillows available when requested of house-keeping. but overall a very positive experience and I would return.

Dustin Solo - 22/10/2018 AccorHotels certified review
« Good service, nice room. »

My stay had not been planned, but I booked a room at the last minute and was pleasantly surprised.

Fernando M. Couples - 16/10/2018 AccorHotels certified review
« Excelent stay in Bergamo »

Excelent location ! Many attractions around! Excelent assorted breakfast ! Very kind staff!

Ad Couples - 15/10/2018 AccorHotels certified review
« Average for a 4 star hotel »

Overall an average experience, checkin and check out were fast, location is perfect for discovering the old city. Still, cleanliness was not at its best (the room had an awkward smell, some furniture and walls had visible signs of damage, the bathroom was definitely not clean - hair strands in the bidet and bathtub....). We only spent a few hours in, still some of the above details were bothering.

Db Couples - 07/10/2018 AccorHotels certified review
« Good but poor ventilation and air conditioning. »

Friendly staff, hotel clean, but sadly let down by totally inadequate ventilation and cooling in dining room. Bedroom ventilation and cooling, loud and inefficient, preventing a good night's sleep.

R. J. Business - 02/10/2018 AccorHotels certified review
« Good stay »

Nice stay and got good suggestions ..

Amira G. Couples - 01/10/2018 AccorHotels certified review
« Excellent location.Very nice breakfast.Comfortable room »

It was a good experience.Problem with A/C was fixed in 1/2 an hour. Breakfast starts too late for travellers who need to go on early. 7.30.

David H. Couples - 30/09/2018 AccorHotels certified review
« The bath seal had black mould around it which was totally unacceptable. »

The decor was dark and in need of a refurbishment.

Rachel Couples - 29/09/2018 AccorHotels certified review
« Exceptional stay »

All the staff were extremely helpful and friendly.

Cn Friends - 28/09/2018 AccorHotels certified review
« Location good, disappointed in some aspects of the hotel »

Location was perfect, staff friendly. Disappointed the bar was not open, the hotel should not advertise there is a bar. This was one of the reasons we had booked this hotel as we would like to have a drink in the bar in the evening. The hotel room on the last two days/nights was very warm, the aircon didn't seem to working as good as the first night, this may have been because of the power cut the night before. For a four star hotel, I didn't expect to have papercups for the tea/coffee facilities. Might be ok for an espresso but definitely not tea, not suitable for such a hot drink, quite dangerous as they were thin cups. apppreciated being allocated a quiet room, hardly any noise at all, beds comfortable.

Karen M. Couples - 28/09/2018 AccorHotels certified review
« Our stay was very pleasant »

The room was lovely, we found the 2 receptionists that we dealt with during our stay to be extremely helpful and really pleasant to deal with

Couples - 19/09/2018 TripAdvisor review
« Difficult access by car »

No complaint about the room, cleanliness, but the hotel seemed under-staffed. The hotel is at the corner of two busy main streets and there is no unloading bay. We thus stopped in a side-street some 200 meters away and my wife went on foot to the reception. There was only one receptionist and she was on the phone for 15 minutes (very stoical) until she provided information that we had to drive back nd stop in the main street to unload our luggage. After we unloaded she was on the phone again for some 10 minutes - altogether it took 30 minutes until we were checked in and got our room key.

Family - 12/09/2018 TripAdvisor review
« Great Location, good hotel for the money paid »

The hotel has been renovated and the moquet on the floor and some other things still give a sign of an old furniture sytle. However the local is great, staff very much available and room fair enough. Only note is the parking. I was said that there was a convetion with the next door parking lot but at the end I've to pay the same 15€ I would have paid just normally putting the car for a day over there,

Couples - 11/09/2018 TripAdvisor review
« Understaffed and in need of an upgrade »

I have stayed here before on several occasions, the last time being 2 years ago. However, the hotel rooms and corridors are now badly in need of an upgrade as they are stained and outdated. Checking in at reception took 20 minutes as there was only one member of staff on hand and then checking out took 25 minutes for the same reason. Staff were friendly enough, but just not enough of them. Good location, but will not stay here again as it's become too grotty.

Couples - 19/08/2018 TripAdvisor review
« Nice stay at the heart of Bergamo, very close to the railway station »

The hotel is at a very good location, about 15 minutes walk to the old town of Bergamo. The breakfast was good and the staff is friendly. The rooms are spacious but they need a little refurbishment. Overall, we enjoyed our stay.

Couples - 03/07/2018 TripAdvisor review
« Excellent overnight stay en route to Lake Garda »

Flew into Orio al Serio airport. Having decided to break up our journey to Lake Garda with an overnight stay in Bergamo. Glad we did. Hotel was in good location, not too far from bus and rail stations. Reception staff were helpful and efficient. Room was large, with air-con. Bed comfortable, And reasonable breakfast in the morning.

Couples - 07/06/2018 TripAdvisor review
« 4 Stars No bar »

No management, no bar at 10pm, quiet room - next to building site ,a club privelidges unknown Reception staff struggling with queues of quests - no management in sight. 24 hour problem line does not work. need l go on ?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

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