Hotel - Mercure Bergamo Centro Palazzo Dolci
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Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100 
24121  Bergamo
ITALY

1,076 reviews
TripAdvisor Rating Based on 1,076 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • ORIO AL SERIO

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • ORIO AL SERIO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 88 rooms
  • 76 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 795 reviews

Our guest reviews for Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,076 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Graham F. Couples - 27/06/2017
« A well-managed hotel with friendly staff in a good location. »

The room was spacious and comfortable and kept very clean. We did not eat breakfast at the hotel - felt this was expensive. Staff on reception desk were very friendly and helpful.

AccorHotels certified review
Gu Couples - 26/06/2017
« Fell short of expected Mercure standards »

Good: Clean hotel with good size bedroom and bathroom. Good selection of breakfast food ( when you could find it - see below). A pleasant lady on reception when we checked out. Poor: Paper cups and wooden stirrers to make hot drinks in our room! Come on Mercure, this isn't a McDonalds! After using the cups we asked for replacements at reception - he was clueless and sent us to the bar; she was also clueless and the cups didn't arrive. The coffee sachets were not replaced the next day. Nor were the plastic glasses in the bathroom. Tables in the breakfast room were not cleared - we had to set our own table and search for cutlery and crockery. Only one girl on duty who wandered around with no interest in clearing away or replacing empty food stations. It wasn't busy so there was no excuse for the condition of the breakfast room. Mercure appear to be doing this hotel on the cheap (more staff needed). We will find another hotel for our next visit to Bergamo and will not recommend this hotel to anyone.

AccorHotels certified review
Anonymous Business - 25/06/2017
« Good location but poor hotel »

Location is great right in the centre. Staff were friendly and helpful but the hotel rooms are very dated and in need of renovation. Also the bed is small, uncomfortable and the pillows aswell.

AccorHotels certified review
Cristina P. Couples - 19/06/2017
« Under expectations »

The room, the breakfast and all the building does not corresponds or reflects the amount of the fee charged. The room is in need of refurbishment and does not look clean and comfortable. The breakfast is very poor, with not to many options, besides the normal ones. The best thing is the location and the staff that was very nice.

TripAdvisor certified review
Friends getaway - 19/06/2017
« Bergamo »

The hotel was good, the location was excellent, the railway station is minutes away, probably less than 5 minutes if you walk. We had a twin room facing the back, it was very quiet. Reception staff was friendly, they all spoke good English, and they were helpful.

AccorHotels certified review
Anastasia Solo - 31/05/2017
« Very good »

EXCELLENT location. Very nice and friendly service! Good selection of pastries for breakfast, very tasty coffee. The only thing I didn't like were eggs - didn't have taste much. Rooms are clean and cozy, but one more big or medium towel would be a plus. Reception service is very nice. Only problem I faced they told me the wrong bus stop to airport, but it was not hard to find the right one.

AccorHotels certified review
Anonymous Couples - 31/05/2017
« Hot. »

Stay and room generally ok. Teh heat in the room was oppressive as the air conditioning was insufficient to cope with the temperature. the room was too dark, not enough light.

AccorHotels certified review
O. C. Couples - 30/05/2017
« The hotel need an update, did not feel that I was in a 4 stars hotel. »

Too dark room, very dark and overall very warn hotel. The breakfast could also be of higher quality. I have been to smaller hotels who serve much better breakfast. The air con did not work at all the last night and technician could not fix it. Very warm night for us.

AccorHotels certified review
Anonymous Solo - 29/05/2017
« An excellent stay in Bergamo »

Very comfortable room and very courteous staff, from front desk to the gentleman in charge of laundry. Excellent location, very central, very convenient to train station. Good sized room and bathroom, effective soundproofing. Only downside was the poor lighting, made worse by the dark-colored walls.

AccorHotels certified review
Mick B. Business - 28/05/2017
« Basic »

Very basic with very limited services, the bar was closed most of the time and had very limited stock.

AccorHotels certified review
Mura Couples - 25/05/2017

Ok felt it was more 3 star than 4 star

AccorHotels certified review
Anonymous Solo - 23/05/2017
« Comfortable hotel with competent and helpful staff »

Comfortable room with efficient services. Good quality hospitality at a reasonable price. Excellent location.

AccorHotels certified review
Anonymous Couples - 01/05/2017

Mostly good

AccorHotels certified review
Anonymous Solo - 25/04/2017

I hated The pillows. Not fluffy!!!! The staff were very pleasant and helpful. The location close to the train station really worked for me. Bergamo is a great place to visit.

AccorHotels certified review
Anonymous Couples - 22/04/2017

very good

AccorHotels certified review
Anonymous Couples - 20/04/2017

It was ok. Hotel location is very good and emloyees very friendly. We had some beautiful and warm days in Bergamo, but room had no Air Condition wirkung yet, even when in internet you can read that in Italy Air Condition systems are started beginning April. We ask two times for information when would ve started and both employees were not sure about a date. Room was warmer as outside. Breakfast was ok but after 5 days staying was nothing new and not two much were to select. Cereal selection maybe can be reviewed, nobody took cereal in the 5 days and even me felt not atracted for the options. Bed was very good. TV channels ok, but channel list in room does not fit reality. Our towels were changed only once in the 5 days :(. Is ok to recycle but more than 3 days is also ok to change them.

AccorHotels certified review
Anonymous Couples - 20/04/2017

The staff tell you one thing and another says something different. After our first night stay we asked the receptionist about the air con(or the lack of it) Our room was like an oven. She told us the air con doesn't work this time of year. She said try leaving your window open ( which only opened slightly). Also the noise was horrendous. I asked for a portable fan to put in our room and she didn't understand what I was talking about. So we had 4 nights of very uncomfortable sleep. We would never have book this hotel if we knew the air con didn't work. I have Multiple Sclerosis and it's important for my condition not to get too hot. You should not advertise air con if you don't supply it.

AccorHotels certified review
Anonymous Business - 27/03/2017

very nice hotel

AccorHotels certified review
Anonymous Couples - 25/03/2017

I do appreciate the birtday wine from the hotel, it was very nice. The room was ok, but very dark and no view of the city.

TripAdvisor certified review
Couples - 23/03/2017
« The Great The Good and The Bad »

Bergamo, in our humble opinion, is a great escape and destination to experience wonderful people, culture, architecture and cuisine. The staff at the Mercure, over the 12 years we have been going there, have been exemplary, both in terms of professionallism and compassion. Particularly our great friends Patrizia, Franco and Luca who have been always very warm and helpful. There now appears to be a period of uncertainty due to a change of ownership. Although they never complain we can clearly see their worry. We would ask that the loyalty, care and appreciation that we have given to your company, you cascade to your wonderful staff. We are all the worlds people and we all need hope a comforting hug. Give them some reassurance. Our Love Kenny and Marion

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, we want to thank You for the time You spent to describe Your personal experience in our Mercure Bergamo Palazzo Dolci. My team is really grateful for Your kind feedback. Your satisfaction is our best compensation. Looking forward to welcome You again in Bergamo, we wish You all the best. Your sincerly, Vincenzo Lisacchi General Manager Mercure Bergamo Centro Palazzo Dolci

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