Hotel - Mercure Bergamo Centro Palazzo Dolci
Mercure Hotel Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

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4.0/5 1,124 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Breakfast
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Air Conditioning
  • ORIO AL SERIO
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 88 rooms
  • 76 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • Crib on request
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating Based on 795 reviews

Our guest reviews for Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,124 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Couples - 11/10/2017
« Mercure hotel »

Loved this hotel for service cleanliness and especially location to shops and train atation but moat of all for the sound proof windows and blackout curtains which ensured great nights sleep.Met one very helpful receptionist and one who was too busy she said to help us

TripAdvisor review
Couples - 16/09/2017
« nice hotel in central location »

Amazing breakfast. Very well decorated hotel. Friendly staff. No working lobby bar at 10 PM. No private parcking, but paid parking at 30 meters. Disadvantage - toting the luggage. Only 10 min by foot to funicolare and old city.

TripAdvisor review
Couples - 11/08/2017
« A sweet stay in Palazzo Dolci »

The reception staff were very welcoming and helpful, the room was comfortable and cool (with outside temperatures up to 38deg C.) The location was good with historical, religious and cultural sites and restaurants within easy distance. The hotel only serves breakfast but with the excellent Vox restaurant just round the corner and several others close by it is not a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. David, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci

TripAdvisor review
Friends getaway - 10/08/2017
« Good hotel in Bergamo »

The location of the hotel is very good. Rooms are ok, furniture and plumbing are old, but planning and arrangement are good enough. But I was disappointed with breakfast. It is ok, but not for mercury with 4 stars. I stayed in different Mercury hotels, and I can say that this breakfast can be in Ibis, but not here. And I was not satisfied with open hours of the bar, we couldn't get there

AccorHotels certified review
Graham F. Couples - 27/06/2017
« A well-managed hotel with friendly staff in a good location. »

The room was spacious and comfortable and kept very clean. We did not eat breakfast at the hotel - felt this was expensive. Staff on reception desk were very friendly and helpful.

AccorHotels certified review
Gu Couples - 26/06/2017
« Fell short of expected Mercure standards »

Good: Clean hotel with good size bedroom and bathroom. Good selection of breakfast food ( when you could find it - see below). A pleasant lady on reception when we checked out. Poor: Paper cups and wooden stirrers to make hot drinks in our room! Come on Mercure, this isn't a McDonalds! After using the cups we asked for replacements at reception - he was clueless and sent us to the bar; she was also clueless and the cups didn't arrive. The coffee sachets were not replaced the next day. Nor were the plastic glasses in the bathroom. Tables in the breakfast room were not cleared - we had to set our own table and search for cutlery and crockery. Only one girl on duty who wandered around with no interest in clearing away or replacing empty food stations. It wasn't busy so there was no excuse for the condition of the breakfast room. Mercure appear to be doing this hotel on the cheap (more staff needed). We will find another hotel for our next visit to Bergamo and will not recommend this hotel to anyone.

AccorHotels certified review
Anonymous Business - 25/06/2017
« Good location but poor hotel »

Location is great right in the centre. Staff were friendly and helpful but the hotel rooms are very dated and in need of renovation. Also the bed is small, uncomfortable and the pillows aswell.

AccorHotels certified review
Cristina P. Couples - 19/06/2017
« Under expectations »

The room, the breakfast and all the building does not corresponds or reflects the amount of the fee charged. The room is in need of refurbishment and does not look clean and comfortable. The breakfast is very poor, with not to many options, besides the normal ones. The best thing is the location and the staff that was very nice.

TripAdvisor review
Friends getaway - 19/06/2017
« Bergamo »

The hotel was good, the location was excellent, the railway station is minutes away, probably less than 5 minutes if you walk. We had a twin room facing the back, it was very quiet. Reception staff was friendly, they all spoke good English, and they were helpful.

AccorHotels certified review
Anastasia Solo - 31/05/2017
« Very good »

EXCELLENT location. Very nice and friendly service! Good selection of pastries for breakfast, very tasty coffee. The only thing I didn't like were eggs - didn't have taste much. Rooms are clean and cozy, but one more big or medium towel would be a plus. Reception service is very nice. Only problem I faced they told me the wrong bus stop to airport, but it was not hard to find the right one.

AccorHotels certified review
Anonymous Couples - 31/05/2017
« Hot. »

Stay and room generally ok. Teh heat in the room was oppressive as the air conditioning was insufficient to cope with the temperature. the room was too dark, not enough light.

AccorHotels certified review
O. C. Couples - 30/05/2017
« The hotel need an update, did not feel that I was in a 4 stars hotel. »

Too dark room, very dark and overall very warn hotel. The breakfast could also be of higher quality. I have been to smaller hotels who serve much better breakfast. The air con did not work at all the last night and technician could not fix it. Very warm night for us.

AccorHotels certified review
Anonymous Solo - 29/05/2017
« An excellent stay in Bergamo »

Very comfortable room and very courteous staff, from front desk to the gentleman in charge of laundry. Excellent location, very central, very convenient to train station. Good sized room and bathroom, effective soundproofing. Only downside was the poor lighting, made worse by the dark-colored walls.

AccorHotels certified review
Mick B. Business - 28/05/2017
« Basic »

Very basic with very limited services, the bar was closed most of the time and had very limited stock.

AccorHotels certified review
M. Couples - 25/05/2017

Ok felt it was more 3 star than 4 star

AccorHotels certified review
Anonymous Solo - 23/05/2017
« Comfortable hotel with competent and helpful staff »

Comfortable room with efficient services. Good quality hospitality at a reasonable price. Excellent location.

AccorHotels certified review
Anonymous Couples - 01/05/2017

Mostly good

AccorHotels certified review
Anonymous Solo - 25/04/2017

I hated The pillows. Not fluffy!!!! The staff were very pleasant and helpful. The location close to the train station really worked for me. Bergamo is a great place to visit.

AccorHotels certified review
Anonymous Couples - 22/04/2017

very good

AccorHotels certified review
Anonymous Couples - 20/04/2017

It was ok. Hotel location is very good and emloyees very friendly. We had some beautiful and warm days in Bergamo, but room had no Air Condition wirkung yet, even when in internet you can read that in Italy Air Condition systems are started beginning April. We ask two times for information when would ve started and both employees were not sure about a date. Room was warmer as outside. Breakfast was ok but after 5 days staying was nothing new and not two much were to select. Cereal selection maybe can be reviewed, nobody took cereal in the 5 days and even me felt not atracted for the options. Bed was very good. TV channels ok, but channel list in room does not fit reality. Our towels were changed only once in the 5 days :(. Is ok to recycle but more than 3 days is also ok to change them.

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