Mercure Bergamo Centro Palazzo Dolci 4 stars

TripAdvisor rating 4.0/5 1,414 reviews
Mercure Bergamo Centro Palazzo Dolci
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Hotel extras

Free WIFI throughout The 4-star Mercure Bergamo Palazzo Dolci. Accademia bar is the perfect setting for business drinks, open 7 days a week and offering Bergamo specialties. The bus station, with direct connections to Orio al Serio airport, is close by.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Porter
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Bergamo Centro Palazzo Dolci

Viale Papa Giovanni XXIII 100

Tel: +39035227411

Fax: (+39)035/218008

Contact email

Check-in from 14h00

Check out up to 12h00



  • By plane

    MILANO LINATE AIRPT At 40km / 24.86 miles

  • By plane

    MILANO MALPENSA At 80km / 49.71 miles

  • By plane

    ORIO AL SERIO At 5.8km / 3.6 miles - Shuttle paying

  • By car

    BERGAMO At 4km / 2.49 miles

  • By train

    ST.CENTRALE DI BERGAMO At 0.3km / 0.19 miles

GPS :45.692409, 9.672681

Our accommodations

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

Standard rooms with 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Privilege Room with double bed

  • Max. number of persons: 2
  • Area: From 16
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars


Photo non contractuelle / Strictly non binding

At our bar "The Academy" you will discover the harmony of taste and flavors of our land. The era of fast and slow culture of come together in an embrace that we scommetterlo, will be unforgettable.


  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
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Our guest reviews for
Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,234 reviews


TripAdvisor Rating 4.0/5

1,414 reviews

Very nice. Was not impressed with the breakfast. Everything else good

Customer review rating 4.3/5

Anonymous Couples - 11/09/2019 AccorHotels review

Breakfast not good hard to get plates cups etc. I thought you need more staff to cope with the numbers. Overall we enjoyed our 3 day stay and the room was excellent.


Customer review rating 4.3/5

Edward R. Business - 24/08/2019 AccorHotels review

money was taken from my account as soon as I booked despite the fact that the accor website stated NO MONEY WOULD BE DEDUCTED and payment would be taken at the hotel. I paid cash at the hotel and I am still waiting for the money to be returned to my card. The hotel staff did not seem to grasp the website conditions ,even when explained in simple terms. The internet did not work. After trying to contact reception for ten minutes, i came down to the desk and waited another 10 minutes at the empty desk. After shouting somebody looked from the breakfast room and then ducked away. after more shouting, the receptionist came down from the breakfast room and told me how rude I was. She told me she was saving a young baby, and who was more important, the baby or Me. anyone could have entered the hotel while the desk was unattended. I would like the money back in my account and next time for the hotel not to act upon payment until the time promised on the website.

Great location

Customer review rating 4.3/5

James W. Solo - 07/08/2019 AccorHotels review

Excellent location and friendly staff. Room was large and comfortable.

Convenient stop over

Customer review rating 4.3/5

Veronica R. Couples - 06/08/2019 AccorHotels review

Adequate. Staff were polite and helpful. We were in a new room, which was difficult to find and involved going through the breakfast room which was difficult with suitcases. Air conditioning was no good so it was hard to sleep. The net curtain was not hung properly so when main curtains were drawn you were exposed to the street. The breakfast was not good and the coffee was awful.

Room was clean, quiet and comfortable. Staff were polite and helpful

Customer review rating 4.3/5

Finlay D. Business - 06/08/2019 AccorHotels review

Check in was efficient , room clean with excellent air conditioning. Checkout also efficient with all staff polite and helpful when needed. Breakfast was good.

A convenient location

TripAdvisor rating 4.0/5

verorobs Couples - 03/08/2019 TripAdvisor review

We were in a new room which was in a strange location. You had to go through the break fast room to get to it which was difficult with case. The room was clean and comfortable except that the air conditioning didn't work properly and the net curtains were falling down, leaving you exposed to the street if you pulled the main curtain. Breakfast very average coffee disgusting. Staff were helpful though.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Bergamo Centro Palazzo Dolci. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer, therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon. Sincerely, The Management Mercure Bergamo Centro Palazzo Dolci


Customer review rating 4.3/5

Anonymous Solo - 29/07/2019 AccorHotels review

Very friendly staff, nice room

Not befitting of the Mercure brand.

Customer review rating 4.3/5

Ross Couples - 22/07/2019 AccorHotels review

Pleasant and helpful staff, with a nice breakfast spread, and conveniently located near Bergamo Station, yet easily walkable to the old town. Rooms have obviously been renovated and finished to modern standard in recent years, although do appear to be showing signs of considerable wear and tear; ours, whilst superficially clean, was grubby and unbefitting of a Mercure branded hotel, with stains on the chairs, mould stains on the bathroom ceiling and chips of paint missing and several marks covering the walls.

generally a good experience

Customer review rating 4.3/5

Anonymous Couples - 22/07/2019 AccorHotels review

see above

Perfect location in Bergamo

Customer review rating 4.3/5

Diana Families - 20/07/2019 AccorHotels review

The hotel has a perfect location in Bergamo, close to train station, bus stop for airport or Citta Alta, a lot of shops or restaurants around. Room was very good, bathroom too, breakfast maybe could be improved a little. Check-in / check-out were fast and efficient, the price for our room was good too.

Clean, convenient and comfortable

Customer review rating 4.3/5

Jill Families - 17/07/2019 AccorHotels review

Overall experience is excellent. Convenient for the train station. Clean and well maintained rooms. Helpful staff. Breakfast could be improved .

Business & Tourism Hotel

TripAdvisor rating 4.0/5

walletours Couples - 14/07/2019 TripAdvisor review

NIce place to stay. In our case we arrived to Bergamo Airport, Hub of Ryan Air, from Bari and we stayed a couple of days until our flight to home from Milano Malpensa. The hotel is very closed to the railway station and to the center of the town

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Bergamo Centro Palazzo Dolci. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management Mercure Bergamo Centro Palazzo

Excellent all-round, quiet, cool in high summer & conveniently located

Customer review rating 4.3/5

Tom Solo - 02/07/2019 AccorHotels review

Everything met expectations from check in to check out. I very much enjoyed my room with all its facilities and excellent bathroom. Breakfast buffet was the usual high standard.


Customer review rating 4.3/5

David L. Business - 28/06/2019 AccorHotels review

This trip was booked for my daughter who is moving to Bergamo for a year to study, and we will be using this hotel regularly over that time. I was disappointed that my points were not awarded for this stay because I was not present although I booked and paid for it - I have done this for my daughters in the past and this is the first time I have been penalised.

It was a GREAT room, great breakfast, great location, and great overall experience!

Customer review rating 4.3/5

Jeremy W. Business - 28/06/2019 AccorHotels review

I loved everything! The only thing that could have been better would have been checking in early. I arrived at 11am but couldn't check in until 2pm. Otherwise it was awesome! :-)

Booking request was not taken up correctly. Not any excuse for the discussions we had over days.

Customer review rating 4.3/5

Jb Families - 24/06/2019 AccorHotels review

Due to Reservation Team unable to make Reservation I needed to book over the Website by my own. Intention to use Accor Points was mentioned form the beginning. Finally I needed to pay by credit Card. Never had such a bad and unprofessional Service within an Accor hotel. Several emails and phone calls actively done by myself as customer - NO customer Focus and active recalls from the Reservation Team.

A quiet and well-serviced hotel close to bus/rail links.

Customer review rating 4.3/5

David B. Couples - 06/06/2019 AccorHotels review

Very good - excellent breakfasts with cheerful and helpful staff; clean room and bedding with fresh towels; quiet location with effective blocking of traffic noise and early morning sunlight. We will return.

In need of Refurbishment

TripAdvisor rating 4.0/5

106elkem Friends getaway - 28/05/2019 TripAdvisor review

The lobby hasn't changed for years and years. When will this hotel get a refresh to bring deco level to real Mercure standard? Friendly staff at reception. On a Friday eve the bar opened only at 7PM, when we left already for dinner. No chance to have a drink.

Dear Guest, The time you took to review your experience in our Hotel is very appreciated. We have a high regard for our guests, we want to offer an impeccable service, therefore we sincerely apologize if your expectations have been deceived. We assure you that for your next visit we will do everything is in our possibilities to conquer again your trust and improve your experience. Sincerely, The Management


Customer review rating 4.3/5

Anonymous Couples - 27/05/2019 AccorHotels review

The room and bathroom were good size. Unexpected workmen’s noise early in the morning, mold in the bathtub and dirty carpets detracted significantly

room did not meet expectations

Customer review rating 4.3/5

Olga Couples - 27/05/2019 AccorHotels review

we were settled on the 4th floor under a roof with very low ceilings, without any view of the city or a normal large window, the room is very dark and not pleasant (408). This was the beginning of our romantic holiday. the room didn’t meet the expectations of the hotel оf 4 * Fortunately, a few days later we returned to the same state hotel and were given a room on the second floor, pleasant and bright. The hotel did not look loaded. I do not understand why a few days earlier we could not provide a pleasant room to stay

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