Hotel - Mercure Bergamo Centro Palazzo Dolci
Mercure Hotel Mercure Hotel

Mercure Bergamo Centro Palazzo Dolci

4.0/5 1,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter


  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:30
    • Opening hours : Week-end 07:30-23:00

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

88 elegant rooms where attention to detail and the vibrant colors of the decor blend with all the modern comforts, including free WIFI, safe and LCD satellite TV, to create a welcoming and sophisticated atmosphere.

  • 92 rooms
  • 83 non-smoking rooms
  • 6 rooms for people with reduced mobility
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 944 reviews

Our guest reviews for Mercure Bergamo Centro Palazzo Dolci

100% genuine reviews from our guests

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tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,329 reviews
John Couples - 15/01/2019 AccorHotels certified review
« Sewerage smell on return to room every night »

I stopped in 402 and every night we returned to room after eating in bergamo we were met with a smell of effluent Mentioned to staff but wasn’t worth moving rooms as only there for short break. Staff in breakfast were good. Food was amazing. Just a shame about smell in room. Wish we could have moved

Shimshon N. Couples - 05/01/2019 AccorHotels certified review
« Bad hotel »

Very bad hotel.

Jackie R. Couples - 31/12/2018 AccorHotels certified review
« Happy stay. »

Very satisfied ,we were looked after very well.Receptionist advice very good.

Maya Families - 18/12/2018 AccorHotels certified review

We stayed at the hotel for 2 nights. The hotel's location is perfect if you want to experience citta bassa by foot, and it's also not so far from the funicular to citta alta (about 15 min walk). The hotel is well equipped, had everything we needed for our stay. Breakfast was good. The receptionist who welcomed us wasn't very nice or patient and it was a little unpleasant for us, but overall staff was very friendly (except this one). We left the hotel in the middle of the night and got "breakfast boxes". I would recommend to improve the food in those breakfast boxes, maybe to put a sandwich or something other than cookies and crackers that will satiet. I would totally come back if in Bergamo again.

Michael C. Families - 12/12/2018 AccorHotels certified review
« Father, daughter weekend »

I only have good words for the hotel, it's location, comfort and staff all of the highest quality and would very much recomend it

Jima Business - 12/12/2018 AccorHotels certified review
« Very nice hotel, friendly people, rooms are really good and well kitted out & nice restaurant room. »

Overall a very good experience. No flexibility on check in time despite prior request however this is not unusual on a Sunday in a tourist town I guess. I will be back. No real bar area that I could find.

Don P. Business - 11/12/2018 AccorHotels certified review
« Nice hotel but ... »

I booked a quiet room and was located behind the elevator. It is not nice that customer's wishes are not respected. I like the hotel so far, the rooms are spacy and nicely decorated. What I missed are the standard gadgets on the room. I know that they are available at the reception but I do not want to collect them there, I do want them on the room.

Anonymous Business - 30/11/2018 AccorHotels certified review
« very comfortable »

Very helpful staff. Unloading of the luggage the only negative point.

Simona Couples - 22/11/2018 AccorHotels certified review
« Great hotel on the great location and great service »

We came late. Receptionist was very kind and friendly and he literally took us to the room.We stayed in the new part of the hotel.The room was great,everything was new.The breakfast was delicious. The location of the hotel was also very good,near to bus station and in the centre of Cita Bassa.We enjoyed in our stay and we will definitely come back.

Anonymous Couples - 21/11/2018 AccorHotels certified review
« Convenient location, though not a real four-star experience »

The hotel is conveniently located, the staff members are kind and breakfast is OK. On the other hand the room is very dark and the hotel does not really present a four-star equivalent standard. The room is rather small and dark, the bar was closed on a Saturday night ("the bartender got a day off"). Though on the bright side the room had a balcony with a nice view of the old town.

Vladimir R. Couples - 21/11/2018 AccorHotels certified review
« Comfortable and friendly »

Clean comfortable rooms + very attentive staff

Anonymous Couples - 11/11/2018 AccorHotels certified review
« Comfortable bed, dark room, chaotic breakfast room »

Arrived early at 11 a.m.Asked receptionist if there was a possibility of a room that was ready.I showed her my antibiotics as I felt quite ill and needed to rest.I waited until 12.30 before asking again after seeing her let a few other groups check in early despite my need to lie down.Disappointed with this level of "service"! Breakfast room ran out of cutlery by 9.25 a.m both mornings. Tables were full of dirty table ware and it took staff forever to clear tables even though the restaurant wasn't full. We travel a lot and this was the dirtiest breakfast room we have encountered. Certainly unlike any other 4star Mercure in which we have stayed.

Anonymous Business - 06/11/2018 AccorHotels certified review
« Sublime service »

Great service, friendly staff and clean quiet rooms. Definitely one of the best places to stay in Bergamo.

Christopher N. Business - 31/10/2018 AccorHotels certified review
« Comfortable room in great location »

This was my second time at the Palazzo Dolci in Bergamo. I had a very comfortable room on the first floor, and enjoyed an excellent night's sleep. The hotel is well located, and was a short walk from where I was working. The weather while I was in Bergamo was remarkable for October: nearly 30 degrees!

B L. Couples - 26/10/2018 AccorHotels certified review
« Enjoyable and friendly front desk staff »

We were given a nice room which was much appreciated, great breakfast buffet, and the receptionist was very friendly and helpful, the only negative was that there did not seem to be any extra pillows available when requested of house-keeping. but overall a very positive experience and I would return.

Dustin Solo - 22/10/2018 AccorHotels certified review
« Good service, nice room. »

My stay had not been planned, but I booked a room at the last minute and was pleasantly surprised.

Fernando M. Couples - 16/10/2018 AccorHotels certified review
« Excelent stay in Bergamo »

Excelent location ! Many attractions around! Excelent assorted breakfast ! Very kind staff!

Ad Couples - 15/10/2018 AccorHotels certified review
« Average for a 4 star hotel »

Overall an average experience, checkin and check out were fast, location is perfect for discovering the old city. Still, cleanliness was not at its best (the room had an awkward smell, some furniture and walls had visible signs of damage, the bathroom was definitely not clean - hair strands in the bidet and bathtub....). We only spent a few hours in, still some of the above details were bothering.

Db Couples - 07/10/2018 AccorHotels certified review
« Good but poor ventilation and air conditioning. »

Friendly staff, hotel clean, but sadly let down by totally inadequate ventilation and cooling in dining room. Bedroom ventilation and cooling, loud and inefficient, preventing a good night's sleep.

R. J. Business - 02/10/2018 AccorHotels certified review
« Good stay »

Nice stay and got good suggestions ..

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